Évaluations des clients U-Haul Moving & Storage of Kingsport

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Kingsport

Cote générale :

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Patricia R. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Crystal R.
Évaluation :

Me and my husband rented a 15 foot uhaul for 3 days and returned it in the night of the Second day and filled the gas back up and returned it clean and they said we still owed them money would not recommend at all.

Mark S. | Expérience générale |
Évaluation :

I loved it until I no longer needed my unit. I'd call and get no answer or be in hold for an hour. Finally get ahold of someone a few days later and she said she would cancel the unit. Then I got a late fee email. If it could be cancelled online that would be so much easier and way more convenient. Thanks

KIMBER K. | Premières impressions |
Évaluation :

Jason was the younger man I believe and he was very helpful and friendly.

Lana M.
Évaluation :

I brought the truck back refuel, checked my account the next day and was charged $148 for fuel. I had to call for a refund. The gas I put back in the vehicle costed me $12. Although the representative was very helpful throughout the refund process I spent unwarranted time. Also when I picked the truck up the pictures they had of the truck were far away and I spent 30 minutes taking pictures of scratches and dents before leaving the parking lot so that I wouldn't be charged for those damages. I just feel like too much time was spent with uhaul for what should have been an easy experience. Moving is different and stressful enough without dealing with those issues. There are too many competitors out there. I do not and will not recommend uhaul.

april l. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Brent M.
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Wish it was cheaper and could get reimbursed for gas when I did not use as much

Peter M.
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It took me 30 minutes to check in because the system would not take my credit card...we tried 3 different credit cards. Finally, I suggested they try another terminal. The truck reeked of air freshener. I know you want to keep your trucks sweet smelling, but this was over the top! Back off on the scents. The truck leaked. I know you have a disclaimer stating your trucks are water resistant, not water proof, but I had a mattress that got soaking wet because the truck leaked. You need to maintain the trucks better.

Teresa S.
Évaluation :

Best location ever! Super friendly and efficient.

Suzin S. | Premières impressions |
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Le client n'a pas laissé de commentaire.

SEAN R. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Marion I.
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Le client n'a pas laissé de commentaire.

FRED U.
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Le client n'a pas laissé de commentaire.

JAMES WALTON JR H.
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Le client n'a pas laissé de commentaire.

Marvin C.
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Le client n'a pas laissé de commentaire.

John C.
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Le client n'a pas laissé de commentaire.

Sherry G.
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Great experience. Everyone was professional and nice. I loved the added perk of free storage rental for a month. One very happy costumer right here👍🏻👍🏻

Aaron B.
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Le client n'a pas laissé de commentaire.

Phillip Y.
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Le client n'a pas laissé de commentaire.

Tiffany S.
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The location is convenient, the employees are really friendly and helpful but the last 2 trucks I've picked up from them had cleanliness issues. The first one (rented the beginning of Dec) smelled like cigarette smoke and this one was dirty in the cab area. Sticky spills down the front of the console, some kind of squished candy on the floor, not to mention a round of ammunition in the drink cubby 😬

Leslie B.
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All the staff were great, very helpful. This will be the place I return to in the future when I need anything else.

Edward M.
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The crew was very busy when I came in to rent a trailer and Jessica was able to quickly have me hooked up and on my way despite the place being very busy while she was training new personnel. The check out and check in process were quick and painless. I'll be back here for future rental needs.

Selwa H.
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Le client n'a pas laissé de commentaire.

SAUL Y.
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Excellent

Jimmy T.
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Le client n'a pas laissé de commentaire.

Charles B.
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Quick on getting me checked in on cold winter day, in and out great staff.

JAMES F. | Expérience générale |
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We had the charges for our storage units automatically charged to our credit card. After the credit card was automatically charged, we received emails that our payment was late and we were being charged a late fee. This happened multiple times, first on two of the units we rented and also on a third storage unit. I spoke with the staff in person twice and on the phone once. Even after this, I received another email that our account was being charged a late fee. Even though our credit card was never charged for a late fee, it was very annoying getting these emails. I'm also concerned that it could have effected my credit rating. I was satisfied with the storage units, however, the billing system leaves a great deal to be desired.

Linda B.
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Le client n'a pas laissé de commentaire.

STANLEY G.
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Le client n'a pas laissé de commentaire.

Brenda S.
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Le client n'a pas laissé de commentaire.

Christie P. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Neil R.
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Excellent service with very short waiting time.

Daniel C.
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Le client n'a pas laissé de commentaire.

Donald C.
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Le client n'a pas laissé de commentaire.

Lee C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Rebecca G.
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You guys were awesome. Friendly staff, easy to pick up and easy return.

Lloyd G.
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Le client n'a pas laissé de commentaire.

Steve L.
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Le client n'a pas laissé de commentaire.

Daniel R.
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Can't think of any

Richard B.
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Le client n'a pas laissé de commentaire.

Randy H.
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Kelly has hired another good employee. Amanda was great at helping me with car hauler. Worth driving to Kingsport to be helped by Kelly & the gang.😁

Jimmy D.
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All was great

Amanda S.
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It was a great experience!

ANGELA B.
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Le client n'a pas laissé de commentaire.

Timothy H.
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1st time rented from this location. Was not given information about what to expect during renting, and what to do upon returning vehicle. Did not use all of mileage I paid for and when inquired about refund was talked to in a very discouraging manner.

Amber B.
Évaluation :

Charged me twice and charged extra never will I rent from here again.

CHARLES K.
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Le client n'a pas laissé de commentaire.

Zoie C.
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Le client n'a pas laissé de commentaire.

Brenda P.
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Le client n'a pas laissé de commentaire.

Matt M.
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It seemed like a 2 day pickup truck rental under 250 miles would be quite a bit cheaper than it actually was but other than the cost it was all great

Mark S.
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Le client n'a pas laissé de commentaire.

James C.
Évaluation :

Pick up truck had body damage passengers door and truck bed. Cabin reaked of smoke

William O.
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Le client n'a pas laissé de commentaire.

Zane C.
Évaluation :

Nothing, top notch

Charles G.
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Le client n'a pas laissé de commentaire.

John P.
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The roll up door on the trailer was difficult to open and close. They should have a handle on them to grasp.

Cary B.
Évaluation :

change your employee and store general manager

Brian B.
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Was a great experience. Would definitely rent from this location again.

James C.
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I rented a 20' moving truck, the rental experience and check in was seemless. Staff was helpful with my accessory needs Great job!

Brandon H.
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Le client n'a pas laissé de commentaire.

Edward D.
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On line check in during return was not very easy initially. It wouldn't accept my clicks. Then eventually it worked.

leigh s. | Expérience générale |
Évaluation :

Great price for a 10x10 climate controlled unit. The layout is different than other controlled climate units we have had in the past, so would serve well for first time customers to be shown where there unit were. Carts and the back in unloading docks work well to be out of the weather.

Daniel J.
Évaluation :

The trailer wasn't clean & smelled like stale cigarettes.

Kelly B.
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Le client n'a pas laissé de commentaire.

Jacob J.
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Amazing facility and staff everyone there is great.

Kelly Z. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Janet R.
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Everything was great!

Kasey H.
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Le client n'a pas laissé de commentaire.

William P.
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Le client n'a pas laissé de commentaire.

Ronald S.
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Le client n'a pas laissé de commentaire.

Roger C.
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Le client n'a pas laissé de commentaire.

Timothy C.
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Le client n'a pas laissé de commentaire.

Roger C. | Premières impressions |
Évaluation :

The lady that did our check in was not very polite at all.

David P.
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Le client n'a pas laissé de commentaire.

Mark W.
Évaluation :

I refilled the fuel, yet was charged for fuel. I called to dispute and now am having to wait on a call. Not a fan.

THOMAS L.
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Le client n'a pas laissé de commentaire.

Teresa S.
Évaluation :

Love working with Kelly! Repeat customer.

HERBERT B.
Évaluation :

Clean in side of windshield

Hannah H.
Évaluation :

This is the second time we have worked with you. You are doing a great job!

Detlef J.
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Le client n'a pas laissé de commentaire.

TOBY R.
Évaluation :

Great and friendly staff and a nice, clean office with everything you could need to pack or move on site.

michael L.
Évaluation :

Pricing ...the milage rate; states on website $0.79 per mile, was charged $0.89 - starting mileage was a mile higher than what the truck showed starting it - little things for sure, but it adds up in a hurry.

Stuart M.
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Le client n'a pas laissé de commentaire.

Nedra G.
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Le client n'a pas laissé de commentaire.

Stacey G. | Expérience générale |
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Le client n'a pas laissé de commentaire.

patricia N.
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Le client n'a pas laissé de commentaire.

Kathy H.
Évaluation :

No one was there at my appointed time to pick up... then the trailer they gave us was full of boxes.. and then the next day we went to take it back no one would answer the door so we just left it! Also they made us download something to our phone and he used our phone to do the transaction

Chasity M.
Évaluation :

Only issue I have is I was billed additional charge of 7.77 when I actually returned it with more gas than it had at all. However thank you all for the service you provide. I think its a great service.

Joann R. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Ronald S.
Évaluation :

Great customer service.

carolynn g. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Jerry G. | Expérience générale |
Évaluation :

Great facility, a wonderful repurposing of a former Kmart location. As we were relocating we needed a climate controlled storage facility to house items we didn’t want handled by movers until we could get into our new home. This facility was perfect for our needs- secure, convenient, cost effective, a trusted brand, and we loved the garage bays to pull our vehicles in for loading and unloading. This facility was a great choice for us.

Joseph L.
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Cleaner Vehicle, not parked so far away and clean off all the bug stuff. Also please pre mark the dents that the x stickers were coming off.

Brian V.
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Le client n'a pas laissé de commentaire.

Randy H.
Évaluation :

Kathy was great!!! She is excellent with the system & getting the job done. Kelly trained her well.

leigh s. | Premières impressions |
Évaluation :

I came in after reserving a unit online. The only issue I had was the 1st unit was not the correct size. I had reserved a 10x10 but was given a 5x10. It was corrected right away and I had no other issues. I would recommend if someone has never been there to explain slightly better on how the unloading process works, it was a bit confusing.

Pamela J.
Évaluation :

I have rented multiple times from this location and Jacob Jones has to be one of your friendliness and professional employees that you have. He was very easy to work with and ask me if I needed anything else with suggestions that was very handy. We have been emptying out my mother's house, that passed away in December and with the corona virus, it has been awful. Thank youJacob for your very professional help and being so sweet and a bright smile made it easier on my whole family. Thank you. Pamela Jones

Nathan C.
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Keeping the customer informed

Randy H.
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Kelly did everything over the phone. Was able to pick up car hauler very fast when arrived at U-haul. Thanks Kelly!! 😊

Larry W.
Évaluation :

Lost reservation Touch screen device did not work and she kept trying and trying. She has a bad attitude

Karen M.
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Le client n'a pas laissé de commentaire.

William G.
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Le client n'a pas laissé de commentaire.

Teresa S.
Évaluation :

Kelly was phenomenal! Very helpful, energetic and kind.

Payton M.
Évaluation :

The two employees at the location when I went to pick up my equipment were very rude and unprofessional. They did a very poor job at explaining how the rental works, and how the insurance and fuel fees work. I have never used uhaul in my life and after this experience, I will never use them again. I would rather go to a dealership and buy a new truck then come to this place and rent again.

brent M.
Évaluation :

Travis and Jake were great to work with. Would for sure recommend.

Tony L.
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Le client n'a pas laissé de commentaire.

Randolph E.
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Le client n'a pas laissé de commentaire.

Randolph E. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Ed M.
Évaluation :

Not pleased with the help that we secured through the U Haul program for movers. Paid for two hours and two men and they completed part of the job in one hour, wanted them to help move from another location to the UHaul storage, but said they could not due to other personal obligations. Also had 4 kids helping unload the truck. A program that I will not use again for the price and length of time spent based on what was paid .

Mickey K.
Évaluation :

Le client n'a pas laissé de commentaire.

Sandra B. | Premières impressions |
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Helpful & friendly staff. Nice experience so far.

Brian F.
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Le client n'a pas laissé de commentaire.

Gerard R.
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Le client n'a pas laissé de commentaire.

Debbie B.
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Le client n'a pas laissé de commentaire.

Noah W.
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Le client n'a pas laissé de commentaire.

Kurt G.
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Le client n'a pas laissé de commentaire.

Steven C.
Évaluation :

First my issue is not with the Kingsport location , but company as a whole......place is clean, and staff helpful and friendly. My issue is the need to Change the wording on your insurance pitch, if you have any hope of earning my business again! I really don't appreciate the scare tactic your company uses to push their insurance!! My insurance would have easily covered if damaged or if caused by another individuals theirs would.....however because you say the damage has to be paid immediately in full, that's crap, knowing it usually takes a couple weeks to get claims approved and very few people are going to have $4000-5000 laying around to cover immediately. So knowing I don't have it, kind of forced me to accept another $40 charge I really wouldn't have needed.......sad how low companies will go to make more money.....chances are I will look for alternatives next time!!!

Jack C.
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Le client n'a pas laissé de commentaire.

Austin N.
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Le client n'a pas laissé de commentaire.

Robert K. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Lester H. | Premières impressions |
Évaluation :

The doors from loading//unloading area into storage units needs to be larger. We and others were having trouble fitting their large items through the single door. Not wide or tall enough! Need more moving carts available also.

Steve A. | Expérience générale |
Évaluation :

We would definitely recommend U-Haul at 1805 East Stone Drive in Kingsport, TN - this is an excellent use for the former KMart location. We were able to buy reasonably priced moving supplies (boxes, tape, etc.), rent moving vans, & store our furniture in one place. The storage facility is clean, well lit & very convenient to load/unload furniture. We were also able to purchase propane gas for our fireplace in our new home. The staff is friendly & very helpful. Thank you so much for everything!

JAMES F. | Premières impressions |
Évaluation :

Staff was very friendly and helpful. Facility was very clean.

Joann R. | Premières impressions |
Évaluation :

I found that tbe storage facility was clean and convient. While the staff was very friendly and took the time needed to explain all the every thing.

KIMBER K. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Stephanie H. | Premières impressions |
Évaluation :

My husband had just arrived after using a U-haul 6x12 trailer from Oregon to Tennessee. I called the prior day to confirm my reservations and finalize the details after ordering a storage unit two weeks ago. The details were not actually confirmed and he was met with an attitude from the person at the counter. The U-haul site manager was nearby but did t offer assistance. My husband had to interrupt my workday to have me again finalize the details. I’m less than satisfied with the way he was treated and after my agreed upon three month storage will be seeking alternate arrangements. This is disappointing. The U-Haul I dealt with in Sherwood Oregon was fantastic. Setting up everything for me so all I had to do was call and finalize the details. I wouldn’t have minded providing those details again, but there is a manner in which you treat people. My husband had just driven 2600 miles in four days. He was tired but he is always one of the lindest men. He is in ministry. He didn’t deserve to be treated the way he was.

SHEILA F. | Expérience générale |
Évaluation :

Wonderful facility - the only complaint is that I wasn't allowed to rent unit closer to the door. Wonderful staff

doug b. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Melissa R. | Premières impressions |
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Very friendly, professional and accommodating CSR. The prices are very competitive and offer a much better feeling of security than any other.

Elizabeth M. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Kathryn M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Will M. | Premières impressions |
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The friendliest, most helpful staff ever!

Danielle M. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Maeva B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Adriennona G. | Premières impressions |
Évaluation :

Amazing staff right from the very being and all the way up until we left.

Lynn E. | Premières impressions |
Évaluation :

Did not realize we did not have 24/7 access to storage. Carts were very handy to haul our stuff in.

Kathy R. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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