Easy rental and return
John MajewskiCustomer Reviews for U-Haul Moving & Storage of Kingston
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Best customer service. All information given clearly.
Thomas JungbaerI was not informed about the additional charges for using dolly and for breaking the green tag on the blanket. I assumed dolly usage was included and didn't realize that breaking the tag indicated usage of the blanket, resulting in a $7 extra fee. While this wasn't a significant issue for me, it could be for others. The lack of communication regarding these charges was the main concern.
henry tejedaAt the time I went to pick up my trailer the man that was getting the trailer for me told me that my side by side would not fit on the trailer I rented. He was able to change to equipment that would handle my side by side.
Erik LeoneJust keep doing what you're doing.
Milton BilbyRien
Rebecca PawlaskiStacy always makes sure everything is perfect for my trips....
Charles SaypackGeorgie did a great job. Easy in and out. 5 star customer service, thank you very much!
Aaron SzuraMaybe stop the rain, LOL everything went good.
KEVIN KENNEDYStacy completed my installation professionally and in a timely manner!
Mark MazurkivichVery happy with the employees in wyming ave kinston nice girls very friendly and professional
Carlos MartinezStacey runs the best Uhaul store in northeast PA. Very customer focused and great service. I have closer options but always go to the Kingston PA location.
Scott Pertlservice was fast and efficient--only problem--got a different dolly than we ordered but the service was great...highly recommended
matt greenThe staff are friendly & efficient, and the store is clean & well organized.
Christopher GardnerService could not have been any better. Pick up and return we're smooth and timely. Overall great experience.
Brian PowellExcellent customer service. Quick check in and quick return.
Lori SudaThe windows were not cleaned. I had to clean them all when I got home. The gentleman I dropped the truck off with said the truck should not have been rented out in such a dirty condition.
Alfred AdamsStaff are always professional.
Joseph Dehautgreat service the lady was very nice could not ask for better service
frederick hockenburyI,t all went well. I reserved the trailer the day before, and picked up the next. Didn't have any problems. Same on dropping off, very good to deal with. THANK YOU. very happy customer.
John OwensGive your workers raise the dudes were bushing their asses
Scott CardoniStacy runs her U-Haul better than any other one I have used. I wouldn't go anywhere else but the Kingston location. Thanks Stacy for always providing great customer service!
Kimberlee GreenleafHire better employees. Dropping off equipment was awful. Employee definitely had an attitude.
Jennifer SibioVery friendly and helpful staff
Thomas Grant | Expérience généraleStaff is extremely friendly and very helpful.
Thomas GrantYour website doesn't work for onboarding or drop off. Stop over engineering stuff and just make it simple for people to use. I sat for a half hour trying to get my return pics to load on the website before I just left the van in the lot with the keys in it cause it's not my job to make your website work. Same issue for uploading my insurance info at pick-up.
John DawyotGreat customer service and very friendly.
Juliana OverstreetPerson in charge needs know how talk to people not be rude or ignorant when you're not being treated in that way
Kevin ZelayaI had a great experience using Uhaul today. I reserved a truck online but accidentally reserved it for the wrong date. When I arrived the employee (I wish I got her name) informed me off my error. She was able to change my reservation and the rest of the day ran smoothly. The young woman helped to make that happen. Excellent customer service! Merci.
Darlene CarrThe staff were helpful and nice
Michael MachayStops hiring stoners
Lenard PowellReturn was easy and quick. Personnel was very knowledgeable and professional. Great experience
Alexandra WilliamsThe staff at this location was extremely polite, helpful and kind. Merci
Andrew WatkinsAmazing experience Georgie the rep was amazing and chill this is the best U-Haul location I ever used thank you guys for making my experience amazing
Nicole SimoneI will not use uhaul again
Mark MazurkivichVehicles should be left with a full tank of gas and returned with a full tank, not 3/8.
Daniel FirceThe store staff went out of their way to be sure we had the correct hitch for a car that we incorrectly identified. The proper hitch had to be ordered quickly since our daughter was only visiting for the holiday week. We are very pleased with the customer care.
Veronica WetzelVery fast service.
James BellStacy, the manager is key to the efficient running of this site.
Charles HaberkernNot much . The staff at this location was great
Roy schachtWas professional installed and fast awesome work will recommended
Thomas GonzalezThis location was wonderful to work with. I have used them several times and the staff is always pleasant and helpful.
CHANDRA BrunoWheel wells are dented on trailer.
Christopher RomanowskiGreat,friendly helpful team that goes out of their to make sure everything ran smoothly
Cheryl ManarskiNothing!!! You guys were perfect 👍
William WerkmanMy move with the vehicle went without incident or flaw. Maintenance and reliability of a rented truck is of paramount importance. A breakdown along a 350-mile trip with a fully loaded truck would have been disastrous for me. Check-in was an incredibly easy and quick process.
William SudolTruck was unwashed. Mirrors won't stay in place. I had to pull over and manually clean the electrical plugs for the trailer to have trailer lights.
Justin SweeneyQuick and easy process
Helen ShemanskiThe staff was amazing
Jovonte VeronickStaff was incredibly helpful and friendly!
Ron YablonskyExcellent service à la clientèle.
Bills YancoskieStacey and team provide best in class customer service.
Michele Kaminski | Expérience généraleChecking in after hours was confusing to me
Joseph ButkiewiczRoll up door in the back wasn't easy to open and close it worked just needed some kind lubricant on the hinges and rollers. The two women employees were very nice and professional.
Robert ZbierskiFriendly, helpful staff. Easy renting experience!
Brian HawkesS.O.
Joseph FascianaVery friendly and helpful staff. Thanks for everything!
marissa marlottGreat staff. A++++
chris JohnsThis is the only location I'll go to in my area never had a bad experience a big thank you to the young man who helped me check van back in because the app wasn't working on my phone
Jamie CooperI think the storage upstairs should have been downstairs ..It's too hard for elderly people to go up and down steps or put a elevator in for the people
Maureen SchoonoverNothing everything was great. The employees were great
James MurphyThe people @ the Kingston, Pa branch were great! I rented there in the past and will continue.
John McGovernI won't go anywhere else for a uhaul other than this location. Stacey is the best..always helpful and knowledgeable
Matthew DevlinThe staff was beyond helpful and amazing!!
Amonda De Abreu Yusuff | Expérience généraleKingston staff is incredible. Will never go back k to Mundy Street Wilkes Barre complete opposite of Kingston
Michele Kaminski | Premières impressionsI wish it was display storage space to show how big in size the units are
Olympia Brown | Online Move InStacy my welcome worker was extremely helpful and move me through the process seamlessly.ver happy to have had her.
Susan Dwyer | Premières impressionsHad to rent 3 units because there was no big ones...could of got a deal or something
Richard Higbie | Premières impressionsThis Kingston location has great staff members. Very friendly and helpful. I will definitely go back to this location in the future.
Paula Vinsko | Expérience généraleStuff there was polite helpful and genuinely cared about my situation.
ALEX BUTLER | Expérience généraleThe service was excellent
Lucille Brislin | Expérience généraleGreat team and helpful
Paula Vinsko | Premières impressionsVery helpful and professional.
Shenique Johnson | Premières impressionsThe staff at this location was exceptional. I've stored since 1989 at different place's and states. The staff at 714 Wyoming Avenue Kingston Pa was by far the exceptional. The facility was well kept and I always felt extremely safe at this facility which was really important to me since it was like my home away from home. I highly will recommend this facility!!
Allison Fink | Expérience généraleIt would be more convenient if the phone line could call directly to the specific office. It always went to a central call center. They said they would leave messages, but I did not know whether they made it through or not. But the staffing on site was great, very professional, and everything was always clean and seemed very safe.
anna minore | Expérience généraleI love Kingston uhaul services, the ppl are nice and I used them twice for a year apiece...I recommend this place to everyone that needs storage
Kim Johnson | Expérience généraleThey are fantastic, sorry I had to relocate my business. I actually owe them lunch on me and I'll take care of that next week.
Luciano Anastasio | Expérience généraleI booked for first floor over the phone with the agent and got second floor unit. Tried to talk to management but they refused to listen to me. Had to get help to get stuff upstairs and pay out of pocket. Worst experience ever.
Kashyap Kela | Premières impressionsThe staff was always super cheerful and friendly! Even when I'd ask dumb questions, they'd answer with a smile... and I appreciate that because sometimes its intimidating to ask questions.
Thomas Limoncelli | Expérience généraleStacy is thee best 🥳🥳 great customer service skills very polite
Jasmine Mckinnis | Expérience généraleStacy was extremely helpful and knowledgeable. She is a valuable asset to your company!
LINDA YORKONIS | Premières impressionsOver the years I have used numerous storage facilities in different states and the Uhaul storage in Kingston is the absolute winner in my book for several reasons! The unit was very well maintained and secure and easily accessible. The manager, Stacy was outstanding in every way- always polite, courteous, knowledgeable and ready to assist! Thank you for a delightful and "drama free" experience!
Frieda Jones | Expérience généraleStacey is super nice.
Muraad Moore | Expérience généraleVery nice and very helpful
christopher chokola | Expérience généraleVery good customer service
William Harris | Expérience généraleJust a great experience from start to finish.
Michael Taylor | Premières impressionsStacey and the rest of the staff were excellent. I highly recommend this facility above all others.
luciano anastasio | Expérience généraleThe overall experience was excellent. Stacey was helpful, knowledgeable and professional. I was very satisfied with all my experiences throughout the contract. Thank you .
MARY ELLIS | Expérience généraleGot out early in the month. Could NOT pro-rate my month. Rates kept on GOING up. Could not rent a van 1 way out of state. Had to bring it back.
JOE REGGIE | Expérience généraleI have all the necessary papers to prove that you scam people with the fuel. I will send the papers to the DA of Pennsylvania. Also, I will send them to the BBB.
lee levi | Expérience généraleUnits are a bit pricey but the woman who works the desk here is fantastic! She was very helpful every time I was there. Would definitely rent here again.
Chelsea Kon | Expérience généraleFriendly staff, knowledgeable, clean
David Janerich | Expérience généraleGood customer service . Very patient and showing me how to use the facility . Very good or online registration process.
William Harris | Premières impressions2nd storage lease here. Excellent management of the facilities, Stacy is such a pleasure to do business with. The only issue I had were the climbing rates. Overall, I would store here again,
Eri Chapman | Expérience généraleAlways very helpful and accommodating..
MARK BRIODY | Expérience généraleThank you! I would recommend your company.
Rebecca Embleton | Premières impressionsThey were they were so sufficient
gregory ransom | Premières impressionsGreat service
gerald Mcgonigle | Expérience généraleOur Storage unit was filled with Rat feces and a dead rat. We had to leave a mattress that was covered in feces and had to throw away clothing and baby items that had feces on them in fear of disease
Nichole Laiuvara | Expérience généraleStacy Eckstein went out of her way to accommodate our needs & requests. She helped lessen the stress of our move.
joseph simcik | Expérience généraleGreat place to keep ur stuff dry n protected from all weather , friendly staff , convenient location
Jamie Hoover | Expérience générale