Customer Reviews for U-Haul Moving & Storage of Kino Park Sports Complex
Location en tout temps  |  U-Haul Truck Share 24/7© Location

268 évaluations

1051 E Benson Hwy   Tucson, AZ 85713

(520) 622-3399

Heures d'ouverture de l'établissement

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(520) 622-3399

1051 E Benson Hwy
Tucson, AZ 85713

Services dans cet établissement :

Heures d'ouverture de l'établissement

Toujours ouvert sur votre téléphone intelligent

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Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Besides the prices going up for non climate storage was a bit pricey

Tamyca W.  |  Expérience générale 
Évaluation :
1

Absolutely terrible experience. Waited in showroom for 15 minutes while two employees worked on a phone order. Neither acknowledged my presence. Reserved unit was unavailable. No explanation was given, no sorry for the inconvenience. Was told there were no unit at all until pressed about the second reservation. Was told they could not do the free month for renting a uhaul truck. Was told my lock was not acceptable for security reasons but they had no locks for sale. The employee, Fernando loss did not seem to care at all. Overall a terrible experience

David H.  |  Premières impressions 
Évaluation :
5

I never recieved a. Lock

Jose G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

aymi r.  |  Expérience générale 
Évaluation :
1

how about not just fuck people over during a pandemic and do stupid shit like what your associates pulled

Travis R. 
Évaluation :
5

People at the Benson Hwy facility were great.

Scott G.  |  Premières impressions 
Évaluation :
2

Bathroom dirty, no toilet paper on 03/12/21. Due to flooring company delaying my move for several weeks by bringing the wrong floor twice I couldn't move out until 03/13/21. I was paid up through 03/12/21. I went to office on 03/12/21 to ask for a little extension and even agreed to pay for another week. I had movers coming the next morning and was out by 11 am on the 13th. The clerk on the 12th was less than sympathetic, borderline rude and passive aggressive at which point I got mad too. I literally had to pay for AN ENTIRE MONTH FOR 11 HOURS OF STORAGE USE!! Ridiculous!!!

Leigh Ann C.  |  Expérience générale 
Évaluation :
1

My storage container was robbed and all of my belongings were stolen and none of the cameras inside of the building were running so there was nothing that I could do except take a hit and the staff at U-Haul including online and filing a claim or not helpful at all whatsoever. Most likely and inside job so now I have to hire a lawyer and a detective. Super sad I wish they were much more helpful and don't believe anything that they say about security.

Jesse L.  |  Expérience générale 
Évaluation :
5

Thank you for being there.

Alexander B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICK S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward H.  |  Expérience générale 
Évaluation :
5

Customer service agent Qushawn was an amazing help to me while I was moving and did not feel well that day.

Tamara N.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Luke S.  |  Online Move In 
Évaluation :
3

It takes forever to try to call someone on the phone. it is faster to drive to the location than to get someone to answer. Some of the help was great, others didn,t listen concerning billing.

BRUCE F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOSE P.  |  Expérience générale 
Évaluation :
5

Excellent customer service and clean facility

Enrique V.  |  Expérience générale 
Évaluation :
5

I have used this facility for several years. I find your staff to be courteous, professional and friendly. I don't believe that they could do a better job :)

kathy j.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis F.  |  Premières impressions 
Évaluation :
5

merci

Anthony D.  |  Online Move In 
Évaluation :
1

I was lied to. I was asked by Uhaul if I was aware that I qualify for 1 month free storage. When I got to the storage unit they said they can't give us the 1 month free storage. They couldn't honor it the gentleman said they are almost at full capacity. I was so upset and HAD to pay for the storage unit 144,29 $ I'm not from Tuscon as we just moved and I couldn't drive around to find a cheaper storage unit. I needed to get my truck unloaded and returned back. I will never ever rent from Uhaul again. Also when I first reserved the truck I had to drive almost 2 hours to Soda Springs, Idaho to get it. Plus the other trailer I reserved wasn't at the store in Pocatello so I just canceled that trailer. You need to let people know that they will need to possibly travel to get their truck and also about the storage unit..I have been told by several people that they have been offered 1 month free storage unit only to have to pay for it.

Millicent Suzi C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TANIA M.  |  Premières impressions 
Évaluation :
5

I have always received excellent service from U-haul managers and staff.

ORVILLE N.  |  Expérience générale 
Évaluation :
2

The only thing I noticed was the inconsistency of carts being available. It didn't have to do with not having enough for everyone. They just weren't there everytime I went.

jennifer L.  |  Expérience générale 
Évaluation :
5

There was confusion of my purchases and rentals in Washington but the Manager, Jarrett, at the Kino Sports U-Haul office in Tucson, Washington was very helpful and accommodating. He took care to make sure that everything was current and up to date. I was very happy with my service there.

manette b.  |  Expérience générale 
Évaluation :
4

When I first rented it was a total mess. After completing all the paperwork I was still not in the system so could not access my unit. I called the emergency number and was greeted by a man's voice who instructed me to go back to the office and someone would be able to reset my card. I then returned to the office and was informed that there was nothing they could do and I was no where in their system. I would need to contact the manager in the morning. I was going out of town the following morning so that was not a possibility. I ended up paying for 3 additional nights at the motel I was staying at just to make sure my possessions were safe spending an additional 125,50 $. I tried unsuccessfully to contact someone to help me but all the time was informed that I needed to contact the manager. Finally this morning I was able to connect with Jarrett and he made everything perfect. I was able to get my items into storage and go about my day. Thank you Jarrett for making this awful situation turn around.

MICHAEL J.  |  Expérience générale 
Évaluation :
5

The entire team at this u-haul was awesome. I will always use this facility when needed.

Latrice S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David A.  |  Expérience générale 
Évaluation :
5

A very good moving experience and the staff was great.

Thomas C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ellen S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SUSAN B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACIEL N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIRGINIA S.  |  Premières impressions 
Évaluation :
5

I was very glad to choose this uhaul facility. It was very easy to get my stuff in. The elevator and the little carts were super nice to have which made my move easier into the facility. I liked how well lit it was. I liked how secure everything was. It was very seamless and my movers made it easier too. I thought it was super cool my unit was underground which you wouldn't think of just looking at it.

Karen S.  |  Premières impressions 
Évaluation :
3

A little flexible would be helpful. I have 2 jobs so the hours were hard for me.

DONAMARIA M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robin Y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mary d.  |  Expérience générale 
Évaluation :
4

Just don't like the fact that I have to drive all the way back, take a pic of the space I rented just to close account, otherwise it's perfect.

Mark M.  |  Expérience générale 
Évaluation :
5

I especially was impressed with your employee Tyrone. He went above and beyond his call of duty. Thanks again Tyrone.

cristin w.  |  Expérience générale 
Évaluation :
1

The employees at this location had no idea of what they were doing. It was the first time getting a storage unit there and the experience was horrible.

Ana C.  |  Expérience générale 
Évaluation :
5

Jarrett went out of his way to help us. We appreciate him and his service very much!

Robin Y.  |  Premières impressions 
Évaluation :
5

From my first experience up until now I have always had such great service. It's been 5 years since then and 10 plus storages unit and countless rental trucks! U-haul is my number one run to place when I am in a time of need. I have never had poor customer service and been treated poorly not once. I highly recommend this company. The kino sports park location is fabulous for being on top of things and dealing with stuff in a very timely manner. You will not be disappointed I promise!

Christie C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria T.  |  Expérience générale 
Évaluation :
5

I had to go into the store a few times yesterday. The morning staff was wonderful. They were very helpful. Later when I returned to check out my equipment the staff member was a bit rude and not as helpful. I believe he was new and may have been frustrated but I left feeling as though I was not assisted and had to eventually call the main number for assistance.

JOAN M.  |  Premières impressions 
Évaluation :
5

Great customer service from all your team office members, but especially from the storage manager! where i had my things i would see him out there or driving by , always offering to help with any questions i had or concerns thank you. 😊

Patricia B.  |  Expérience générale 
Évaluation :
5

Jarrett was very kind, caring, patient, and pleasant with me. I came in from out of town; short on time to combine 2 storage units, and ran into a few delays. I was feeling overwhelmed not to mention tired and hungry and Jarrett took his time, kept calmed and was able to fix everything. I was able to walk away with my mind at peace and relief. Thank you Jarrett for knowing the importance of customer service!

Geraldine G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER R.  |  Premières impressions 
Évaluation :
4

I contacted corporate chat support about semi access and was told it would be no problem. This was for an out of state move with 3 storage units. When the movers arrived with a 53 foot trailer, they had to park on the road, rent a shuttle truck, and shuttle 5 more times. I had to pay for that shuttle service which sucks,

Andy H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DESIREE R.  |  Premières impressions 
Évaluation :
3

When we moved our household goods into the storage facility approximately six weeks ago, there was very OBVIOUSLY a man literally living in a storage unit 3 doors down from unit 448. We had to keep watch on him the entire day of moving in for fear he would steal items during the move not yet IN the unit or OUT of the truck. I told the manager this and he assured me that they knew, were watching the security cameras, and had legal plans in motion to evict him. Well, six weeks later, I am having things moved out and who is there?!? The SAME friggin guy living in the same friggin unit! SIX WEEKS LATER! C'mon - this is an absolutely unacceptable safety and security risk! Good Lord! How are people supposed to feel safe and secure about their household goods with a dude LIVING three units down??? Sheesh.

darin a.  |  Expérience générale 
Évaluation :
1

They had me running around because the weren't organized. Gave me two units that were already assigned to other customers that I lost today of moving. Had to take time off of work which I lost more money there too.

Eliseo C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUZDIVINA N.  |  Premières impressions 
Évaluation :
1

you took money from my card when i never authorized it and you know i also i moved out that day so you should have never stolen my money you never called me oback neither as a matter of fact i nolonger have the access card i it was lost you need to refund my money because i never authorized it and you no longer going tp get my bussiness .IM taking you to Cpurt

DOROTHY JOAN M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaun L.  |  Expérience générale 
Évaluation :
1

The lock on my storage unit was changed and I was not contacted of the lock being changed. The lock was cut off and when I was able to access the unit, the unit was empty. I paid rent beginning March 16 and was not offered reimbursement of my payments. Basically, I was paying for an empty storage unit. I had to purchase and replace the items that were stolen. My experience was horrific!

Alice B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Merle B.  |  Expérience générale 
Évaluation :
5

Great General Manager and staff... Customer Service oriented staff..!!

SALVADOR G.  |  Premières impressions 
Évaluation :
4

Your office staff were great. Except that you were trying to charge me after i left. My apartment burned down so i am having to live in my RV, otherwise i would still be storing it there. The price was good. I have no complaints other than the afore mentioned above. My experience was All good.

robert n.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mary d.  |  Premières impressions 
Évaluation :
5

We have used the facility for 4 or 5 summers now to store our children's furniture for college. We have continually worked with Jimi Ramirez. She is outstanding to say the least. She should teach a course in customer service. She is always helpful and takes extra steps to ensure customer satisfaction.

Steve G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

annie E. 
Évaluation :
1

The place was permanently closed and a hold was still put on my card. I did the app check in and by the time I noticed they were closed it changed my card. The other place charged my card as well so now there is two 45 holds on my bank. It sucks.

Sabrina A. 
Évaluation :
5

Great prices and great employee to have around helping people. From the time i came in to the time i left she was very friendly and helpful.

Jesus M.  |  Premières impressions 
Évaluation :
5

It is an awesome place & management are great to deal with, love the location. If the opportunity regarding needing storage comes up, I wouldn't hesitate to come back. ~Thx!! Cynthia Lyn Woods

Cynthia W.  |  Expérience générale 
Évaluation :
5

ITS THE BEST THANKS

Raul M.  |  Expérience générale 
Évaluation :
4

very helpful employee, useful storage unit, will recommend

Robert C.  |  Premières impressions 
Évaluation :
5

Excellent customer setvice! Thank you! 😀

Patricia B.  |  Premières impressions 
Évaluation :
5

All of your staff very sweet and helpful! I just suggest you allow use of the bathroom!

Laurel G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norma V. 
Évaluation :
5

Ive used uhaul for a long time and have never been disappointed thank you uhaul

Dora C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patricia l.  |  Premières impressions 
Évaluation :
5

Excellent experience; super staff!

KATHY D.  |  Expérience générale 
Évaluation :
5

Employees were friendly and helpful with all my questions and needs

Melissa P.  |  Expérience générale 
Évaluation :
5

N/a

JULIO Q.  |  Expérience générale 
Évaluation :
4

Expensive

Robert G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen C.  |  Expérience générale 
Évaluation :
5

Staff was great, I’ve moved to 4 different storage locations within two years and I have to say, this was my favorite location by far.

Joe R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

aymi r.  |  Premières impressions 
Évaluation :
5

I am a huge fan of U-haul. I refuse to go any where else, when it comes to storing my personal belongings or having to move 100 miles away from one city to another. U-haul has always gone over and beyond to help me every time I have ever needed them. I recommend this company to everyone. You just wont get the kind of treatment they give you any where else. I promise!-

Christie C.  |  Premières impressions 
Évaluation :
1

Terrible customer service.

Danitza C.  |  Expérience générale 
Évaluation :
4

The overall experience was good everything went as expected the only Henderson's were of course because of the virus that's ongoing it in our nation right now

Jon T.  |  Premières impressions 
Évaluation :
5

From day one, I was impressed with the U-Haul Benton Hwy location's facilities in that everything was so very clean and swept of dust and debris and so well maintained. I rented a storage space at this location for 2 years and 9 months, and the facility was consistently maintained in this exemplary condition.

rebecca f.  |  Expérience générale 
Évaluation :
5

I normally don't do survey's unless the company and or persons really deserve kudos. I would recommend Uhaul to anyone, I use them when I need to move anything from small to large. Even just to rent a truck. Great and friendly several.

Cynthia C.  |  Premières impressions 
Évaluation :
5

Greg was so helpful and accommodating!!

ROBERT T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elvia S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria L. 
Évaluation :
5

The staff was courteous and friendly and answered any questions I had! Thank you all.

portia s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Riley L.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Natalie G.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

WALTER B. 
Évaluation :
5

Very kind and courteous took the street door storage. Thanks for your services

VONDA F.  |  Premières impressions 
Évaluation :
5

Very convenient location, easy to access, clean units.

SHERYL B.  |  Expérience générale 
Évaluation :
2

I was charged for damage, which was already there and I documented before I rented the vehicle. The charge is still on my credit card and I am going to have to call the location again to remove the charge.

James H. 
Évaluation :
5

.

Anna S.  |  Premières impressions 
Évaluation :
3

Rooms aren't actual sizes quoted to clients. The 3'x5' is like 2,4' x 3,5', those few feet make a diff. when thing are be stored. The ad & staff don't say it's an approx. size. Not getting what pd for

Marcos M.  |  Expérience générale 
Évaluation :
5

no other comment

Richard I.  |  Expérience générale 
Évaluation :
5

awasome services

Santiago A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Suziq T. 
Évaluation :
5

Your personal at this location did a great job. Thanks

Richard E. 
Évaluation :
5

Excellent service à la clientèle.

Scott M.  |  Expérience générale 
Évaluation :
5

Excellent customer service and assistance.

Parivash S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michelie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramon G. 
Évaluation :
5

adjust brakes on vehicles better and DISABLE ALL THE COMPUTER SHIT!

Gerald M. 
Évaluation :
5

Greg, the Representative at this location was Extremely Helpful, Courteous and Very informative. The facilities are clean and easily accessible to use. It's a pleasure to have chosen this location.

Jason S.  |  Premières impressions 
Évaluation :
1

After I was treated like crap from a guy named Greg today. I will never use Uhaul again. The sooner I get my storage unit cleared out I will be happy and treat Uhaul like an ex girlfriend.

Connor B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JARRYD K. 
Évaluation :
5

Very professional and accommodating staff.

Ray S.  |  Premières impressions 
Évaluation :
5

Staff had some trouble with the credit card reader at sign up but eventually got it figured out. No other issues

Bill D.  |  Expérience générale 
Évaluation :
5

This facility had great customer service. Only thing I disliked was some storage users had their business on the facility and would take a bunch of there thing out in the way of path to exit.

Ramiro A.  |  Expérience générale 
Évaluation :
5

No comment.

Jesus B. 
Évaluation :
5

Excellent service à la clientèle

philip K. 
Évaluation :
5

Always helpful with questions. New to Arizona and easy to locate facility. Nice app, auto pay feature convenient, first month rent free was a nice perk!

linda m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas W. 
Évaluation :
1

Had a 630pm reseration. Called saying i was running late. Arrived at 640pm. You close at 7pm. Employee Outside with the door locked. Said he couldnt help me because your computer system "started acting wierd around closing". Exposed me to 2nd hand smoke. Entire facility reeked of cigarrettes and Lysol. Had to wait outside due to health issues. Call center where i made reservation was rude. Did not answer direct questions. Wanted a credit card on file before she would even tell me what she had available. Did not tell me about a 100 deposit due at pickup or mandatory insurance. Tried to sneak it into paperwork. Still has not refunded deposit. My advertised one way rental for 89 dollars in reality cost 270 $plus fuel. No would not recommend uhaul. Rude. Lie to customers. Dont want to work. Go somewhere else.

Martha C. 
Évaluation :
5

Everything was awesome thank you so much we will be back

Rebecca P. 
Évaluation :
5

Doug the attendant was super helpful and very pleasant. I was done with my paperwork in about 10min. I was able to unload and be on my way in no time at all.

Virginia F.  |  Premières impressions 
Évaluation :
5

Very good customer service. I drive down to South Tucson because I feel extra secure and in good hands at this location.

elizabeth k.  |  Premières impressions 
Évaluation :
1

I returned my rental about an hour before location opened. When I returned the vehicle there was no clear signage as to where to park the truck. I parked it in a spot by the door. When I returned the vehicle it was in the same condition that i recieved it. Now while i am at work i get an email that an unknown person dropped off the vehicle and there is an accident that supposedly took place that left a hole in the roof close to the cab of the truck. There was no hole in the vehicle. There was no accident. Now I'm being charged over 400 $for something that did not happen. I have one of the movers that helped me willing to state there was no accident and the truck was in the same condition it was rented to me. I will not be paying for something I did not do. I have used Ubayl for all my moves for over 20 years and have never had an accident nor returned the truck in any other condition than what it was given to me in.unfortunately if thia is not resolved and this charge removed from me I will never use uhaul again.

Dawn B. 
Évaluation :
4

I actually did not move out but simply changed to a larger unit. The staff was very helpful during this transition as I was able to transfer belongings at my convienence after work. Merci.

Steve M.  |  Expérience générale 
Évaluation :
5

Very helpful with answering questions and taking care of my needs.

Angela H.  |  Expérience générale 
Évaluation :
5

Excellent service from all the ladies that work her definitely I will return in the future and I will recommend to family and friends thank you very much

yolanda n.  |  Expérience générale 
Évaluation :
1

Had an awful experience here. Got my first bill, tried 2 pay, & web said I had a 0 $balance. Called and couldn't get a human. Got a 'late' notice, paid stat, got locked out. My MOM got notice 2. Lame

STEPHANIE T.  |  Expérience générale 
Évaluation :
2

You guys charged us for something we didn't do and that's not ok

jessie D. 
Évaluation :
3

Went well for me

Angela H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas W. 
Évaluation :
5

they were very helpful!

Vicki R.  |  Premières impressions 
Évaluation :
5

The people at this location are friendly, welcoming and helpful. A very nice experience.

Carrie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff H. 
Évaluation :
5

Quick and easy! The attendant answered all of my questions and was very polite.

Carmen C.  |  Premières impressions 
Évaluation :
5

Most helpful staff I’ve dealt with

Roberto G.  |  Expérience générale 
Évaluation :
5

Nice place

allen v.  |  Expérience générale 
Évaluation :
5

Employee was kind and helpful

jessica m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaitlyn G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle S. 
Évaluation :
5

The staff at the last night location was extremely friendly, professional, and very help. Everyone I dealt with was very knowledgeable. Merci les gars!

Shannon H.  |  Expérience générale 
Évaluation :
5

They processed my paperwork and got my unit quickly. I did have to make an extra trip back to ffice because there was a (Uhaul) lock already on the unit.

Lee W.  |  Expérience générale 
Évaluation :
3

Declare the full price in the quote from the Customer Service Center, including insurance and tax.

Steve B. 
Évaluation :
5

Everything was excellent. There is nothing at this time to improve on. Thank you for your service.

Brenda H. 
Évaluation :
5

Savannah was amazing and so was everyone else.

Jennifer C.  |  Expérience générale 
Évaluation :
5

The service was excellent the staff were very helpful with my questions and service.

Samuel A.  |  Premières impressions 
Évaluation :
5

Great customer service and great advice

mike m.  |  Premières impressions 
Évaluation :
5

I will definitely use you again.

Adrienne catalina p.  |  Expérience générale 
Évaluation :
5

The staff at this location was extremely helpful and very friendly. I wouldn't hesitate to rent from this location again if the need arises.

John B. 
Évaluation :
5

The people working were amazing. Savanah really went above and beyond with her customer service. I really had a great experience yesterday.

Jennifer C.  |  Premières impressions 
Évaluation :
5

Ron is the friendliest customer service provider U-haul has. He truly made a stressful situation ALOT more bearable. Thanks Ron

Shannon H.  |  Premières impressions 
Évaluation :
5

Nothing better than going to a place to do business and you are treated as is you are family. The young man who helped me was perfect for his position, he displayed a professional but friendly demean

Joseph C.  |  Premières impressions 
Évaluation :
5

Great customer service, very welcoming environment. Will definitely return if ever we need to. Thanks for all you do... keep up the great service.

maricela S. 
Évaluation :
5

I love this location. All locations I've visited over the last 2 months were wonderful, except Ajo & 6th I believe. Ajo for sure, but they accommodated me to a certain degree for the inconvenience

Victoria B. 
Évaluation :
5

It smells so wonderful in this facility. The staff is amazing and friendly. Everyone was respectful, clean, professional. It has been my go to Uhaul for 3 days.

Victoria B. 
Évaluation :
5

Fast and easy.

Carl W.  |  Premières impressions 
Évaluation :
5

Excellent service at a fair price

alexander w.  |  Expérience générale 
Évaluation :
5

Nothing. The service was excellent and very friendly.

Abraham L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bill D. 
Évaluation :
4

Appreciated the friendly, easy to work with staff.

richard a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anel F. 
Évaluation :
4

The office is under-staffed as it has taken too long to help when more than one customer needed help

PERRY K.  |  Expérience générale 
Évaluation :
5

Definitely a five star experience!

Brian C. 
Évaluation :
5

it was a good experience start to finish

DAVID C.  |  Expérience générale 
Évaluation :
4

Good service

Bob Dorothy B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Megan H. 
Évaluation :
5

They took that truck off the market until repairs can be done.

Rachel A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESUS M. 
Évaluation :
5

Personnel made it quick and easy..

Bruce I.  |  Premières impressions 
Évaluation :
5

Everyone was very helpful and understanding about my needs and concerns.

Sidney B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HAWKEYE R. 
Évaluation :
1

The service arriving and leaving was very slow. I used debit so I was charged a 100 $deposit. My ending fees were 72 $and I still haven't received the credit.

Benjamin P. 
Évaluation :
5

Easy and conveinient

chris a.  |  Premières impressions 
Évaluation :
5

Already sent a couple of friends to your facility. Thanks so much!!!

Louis S.  |  Expérience générale 
Évaluation :
5

Everyone was so helpful and caring for my needs and concerns.

Sidney B.  |  Premières impressions 
Évaluation :
5

Very friendly staff and very nice and clean location.

Jeff R. 
Évaluation :
5

Every time I visited this complex, the staff was always kind and understanding of my situation. Thank you so much and I will definitely use this Uhaul Storage Complex again in the future.

Danielle A.  |  Expérience générale 
Évaluation :
5

The staff was extremely helpful and did his best to make sure that i was satisfied

darwin h.  |  Expérience générale 
Évaluation :
5

Greg was efficient and informative. I appreciated how quickly the rental took place.

elizabeth k.  |  Premières impressions 
Évaluation :
5

Good service and very helpful people.

SHERYL B.  |  Premières impressions 
Évaluation :
5

Staff always helpful & friendly

Bruce P.  |  Expérience générale 
Évaluation :
4

No issues

Chris T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen B. 
Évaluation :
5

Very nice facility, we've used this storage through all seasons. It's always been clean and comfortable. Never had any problems. Other tenants were friendly and helpful.

JAMES F.  |  Expérience générale 
Évaluation :
5

Your customer care was spectacular, respectful and caring would strongly recommend your u-haul location

Leticia G. 
Évaluation :
5

Excellent service!

STEVEN G.  |  Expérience générale 
Évaluation :
5

Great facility

william b.  |  Expérience générale 
Évaluation :
5

Easy access to the freeway

Summer L.  |  Expérience générale 
Évaluation :
5

Very nice to work with, had a smile the whole time.

allen v.  |  Réservation 
Évaluation :
5

Easy access on and off the interstate.

Tempest S.  |  Expérience générale 
Évaluation :
5

Great service from Ronald and other staff.

Donald R.  |  Expérience générale 
Évaluation :
4

Aside from trying to charge me rent after I had notified them I had moved out, it was a great experience with a well maintained facility. It was the second time I had stored at the benson hwy location

anthony m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marla E. 
Évaluation :
5

Very easy to work with. Mgmt even allowed me a few extra days to clear out my unit. The facility access is great.

Robert N.  |  Expérience générale 
Évaluation :
5

All employees were very respectful and caring. I would recommend them to my friends and to my family.

lisa s.  |  Expérience générale 
Évaluation :
5

Glad I found this location. Friendly staff and clean facility. Great rates!

Vicki M.  |  Expérience générale 
Évaluation :
4

Good experience

wanda d.  |  Expérience générale 
Évaluation :
1

The lady was rude when I was trying to ask her a question she was just kept telling me no and no so I just walked away,

JOHN M.  |  Réservation 
Évaluation :
5

ooooo

Lisa G.  |  Réservation 
Évaluation :
5

THE COSTUMER SERVICE WAS REALLY HELPFUL AND CURDIOUS!!!! WOULD RECOMMEND THIS PLACE TO ALL MY FRIENDS AND FAMILY THANKS AGAIN

Frank S.  |  Expérience générale 
Évaluation :
5

U-haul went far and beyond helping our family to keep our belongings safe and secure. We are so grateful and truly appreciate Ms. Jaimi Ramirez helping us! She is amazing! Thank you so very much!!!

anabell S.  |  Expérience générale 
Évaluation :
5

A very friendly staff! Very clean! Easy and secure access....

Jasmin L.  |  Expérience générale 
Évaluation :
5

This is the best U-Haul facility I have ever been to and it's because of the manager. She has assembled one of the best teams I've ever seen in the U-Haul corporate Family. Model falicity

Warren L.  |  Expérience générale 
Évaluation :
4

Greg was very helpful and accommodating

Lionel S.  |  Expérience générale 
Évaluation :
4

Thank you very much U-haul !

Micheal A.  |  Expérience générale 
Évaluation :
5

This storage unit was perfect for our needs. I love that it was air conditioned and that they had moving carts available for our use while there.

kiersti b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven G. 
Évaluation :
5

Very helpful, great facility

Dan E.  |  Expérience générale 
Évaluation :
5

Nothing excellent customer service

Normando R. 
Évaluation :
5

Everyone was helpful at answering any questions that I had.

Vicente M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth M. 
Évaluation :
5

The employees were kind courteous and you can tell they were experienced. I will continue to rent from this particular location

Melissa R. 
Évaluation :
5

I just want to thanks Jaime Ramirez. Very professional and kind person. She was very helpful person that went above and beyond.

german P. 
Évaluation :
5

The customer assistance was the best i have had in a very long time this employee should get a raise. Merci

theresa G. 
Évaluation :
5

Greg was an excellent representative. He was very knowledgeable and made sure we had everything we needed to make our move go smooth. We highly recommend this company because of the great customer service!

Greg J. 
Évaluation :
3

Too expensive for such a small truck.

Jonathan B. 
Évaluation :
4

Very nice and polite service.

mayela N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy V. 
Évaluation :
2

I left a note to management regarding your vehicle. The 10 ft rental was very poor. I believe it was in an accident. The drivers door is unsafe, your wipers did not work well (on monsoon season and we drove in the rain), your haul box is definitely damaged and makes too much noise, very unpleasant to hear that noise. And your transmission on that particular car seems bad. I will never rent there again. Also, I personally asked if when I returned my rental, should I leave the keys in the car and lock it, to which I was told "yes" twice. I couldnt believe we had a call at 6:50 in the AM on a Saturday to question why the keys were inside. Your office told me it would be my responsibility to pay a locksmith. Word of advice: get yourself copies of the keys for all the vechiles and keep them in a safe place. You are a rental place. My husband had to go get your door open. Have you ever thought of having a slim jim at your office? I'd gladly speak to any manager wanting a copy of the video I took of everything I just stated. I am civilized... Yesenia Cervantes

yesenia C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LYNETTE M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gianna O. 
Évaluation :
5

The young lady who processed my transaction provided excellent service.

JOHN K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ELIZABETH T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN W. 
Évaluation :
5

I had a great experience the truck was great very clean and the staff were very friendly and helpful

Timothy N. 
Évaluation :
5

Melinda was amazing so helpful and understanding. She made my experience a happy one. I can't say enough about how professional she is. Thanks again

CRAIG B. 
Évaluation :
5

Friendly and helpful folks in the office and excellent equipment. Highly satisfied. Thanks!

Bill S. 
Évaluation :
4

I really don't think improvement is necessary at this time, personnel was very polite and knowledgeable of their job.

ROSIE N. 
Évaluation :
3

The ladies that helped me check the truck in were AWESOME! Friendly and funny too. Place looked clean and professionally ran! Merci

Robert B. 
Évaluation :
5

The staff was friendly and very helpful

Gilbert A. 
Évaluation :
4

all was good

JAKE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERARD U. 
Évaluation :
5

We rented a storage unit for 2 months then rented a 10'truck. We received great customer service and we would definitely rent a truck/storage unit from this business again. Melinda the manager was very helpful and patiently answered all our questions, making sure our storage and truck rental was as smooth as possible.

Sherry O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paris V. 
Évaluation :
5

My experience really was excellent and the young man that helped me was efficient, courteous and knowledgeable...

efren M. 
Évaluation :
1

This rental experience was the worst! I will never again rent with Uhaul. Not only did they charge me gas even though I filled the truck up but they are horrible with communicating and are rude on the phone. I would rather pay extra to a more expensive company than rent here again.

Cynthia R. 
Évaluation :
3

Our deposit back when we return the truck instead of 5 to 7 business days

Vanessa O. 
Évaluation :
4

Inside the climate controlled storage areas needs to be cleaned more often. Other than that, fast friendly & easy service.

Daniel A. 
Évaluation :
5

Not sure? Everything went well.

Lance L. 
Évaluation :
5

nothing everything was great

JOSE P. 
Évaluation :
2

Have the truck size that was reserved, and the equipment (dollies) and such ON the truck when its requested and paid for.

LaTonya F. 
Évaluation :
5

Very nice staff and they explained everything to me and they had 2 new workers they they were shy but Dusty the young lady there helped them open up :)

Anna B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON H. 
Évaluation :
5

I was very pleased with your staff and rental equipment, Thank You..

PAUL C. 
Évaluation :
4

Very pleasant young women at the counter. Nice experience overall. Would rent from this location again.

DAVID H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gunnels M. 
Évaluation :
4

Have a live manager or customer service rep call customer to inform about final charges

Marvin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT R. 
Évaluation :
4

I have lived here for six years and usually complain about customer service in Tucson, AZ. The reps here where very informative and accommodating, I will, most definitely recommend this location.

gilda R. 
Évaluation :
3

The main problem was the woman on site. She was not happy about having to inspect the truck and was not pleasant. With a different person in charge maybe the experience would be okay.

Linda T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivo F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK C. 
Évaluation :
5

I had a lot of small problems that uhaul promptly fixed. They were so friendly and helpful. After a stressgul trip with the hunny and two kids they made my day a lot better.! Thanks again uhaul!

Chaniece P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ruth L. 
Évaluation :
4

Dusti is very pleasant, nice, informative and friendly. She helped made our transition easy.

BENJAMIN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivo F. 
Évaluation :
1

Poor customer service. Got woken up early on a Sunday morning because an incompetent worker could not find the keys when it was in there drop mailbox all along. Also they will hit you with other charges.

FERNANDA S. 
Non reviews have been submitted for this location.

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