Customer Reviews for U-Haul Moving & Storage of Kitchener

5041 évaluations

144 Charles St W   Kitchener, ON N2G1H7
(Take Water St S to Halls Ln W road construction on Victoria & King)

(519) 744-5227

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(519) 744-5227

144 Charles St W
Kitchener, ON N2G1H7
(Take Water St S to Halls Ln W road construction on Victoria & King)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

The angle of the loading dock lifts the floor of the truck very high off the ground, making it a big jump to get in or out of the back of the truck, but otherwise everything was great.

Chris L.  |  Premières impressions 
Évaluation :
5

Just plain Excellence

DAVIDW E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig A.  |  Premières impressions 
Évaluation :
4

Unfortunately the 20 ft truck I booked had a smashed windshield or so I was told and had to take a 15 ft truck instead

Brian W. 
Évaluation :
5

The rental and move went well. The fellow at the counter when I rented was fast, courteous, and helpful. I felt the final price was extremely fair.

MICAH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jack M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher D. 
Évaluation :
3

I was called a few days before my trip and given a quote that was significantly lower than what I was charged the day I picked up my truck.

JOSEPH M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERTSCOTT J. 
Évaluation :
5

Truck had some issues like cargo area light not working, drivers' door lock not working. Staff here friendly and pickup/drop-off was easy.

DAVIDBENSON N. 
Évaluation :
5

The young man that helped me out couldn't have been more friendly and helpful. The first trailer we hooked up had a problem with the signal lights and without hesitation he immediately set me up with another working unit. I have been dealing with this location for business for several years and their service is always exceptional.

JOHNP G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON C. 
Évaluation :
5

I have always obtained my u-hauls from this location and now will go nowhere else - far exceeded my expectations and were very professional

DIANAMARIA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMILY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gyehyun K. 
Évaluation :
3

Petrol Charges for return for 2L 12$ looks high to me.

BALASUBRAMANIAM V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Monica M. 
Évaluation :
5

Service was excellent @ MY truck was super clean

CARA L H. 
Évaluation :
1

Horrible customer service

JOSEPH G G. 
Évaluation :
5

App wouldn't allow me to upload photos for after hours dropoff

Trevor H. 
Évaluation :
2

Warn the customer sooner if you're changing the pick up location. It was very frustrating having less than 24 hours notice that we had to pick up the vehicle up in Kitchener rather than Guelph. Not impressed with the service.

Kyle S. 
Évaluation :
5

Awesome

DANCRISTIAN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FAVIOLA O. 
Évaluation :
5

Easy to pick and people were helpful and efficient.

KEVINJ N. 
Évaluation :
3

Didn't seem to have enough people working, both when I arrived and returned the employee was not in the building and there was quite a wait while he looked after people in the parking lot.

Lorraine B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANJINDERSINGH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHEPASCAL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAITLIN V. 
Évaluation :
5

Always efficient and friendly!

TREVORM H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GAIL C. 
Évaluation :
1

HORRIBLE! Do NOT, I repeat, do NOT reserve here. Worst experience ever. Online checkout had a problem (said they're not set up for 24/7 checkout and that they opened at 1pm - my reservation online was for 10am pickup and the store was open at 9am), and no-one working in the grocery store would help me. They would barely look at me. They said they only allow U-Haul to use their parking lot but that they're not involved. Not true. I spent an HOUR on the phone with U-Haul trying to checkout my truck over the phone. Then the stores' lockboxes either wouldn't open or there were no keys inside. I ended up going and picking a truck up at another location. A total nightmare.

SHERYL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENISE C M. 
Évaluation :
4

The location was fine. But U-Haul as a whole is a disgusting company that takes advantage of the fact that they're the only (easy) place to rent trucks from. Everything about my original order was changed - I booked a 20' truck at 9am for 24 hours. I was given a 15' truck at 7:15am for 6 hours, at a different location. That's not acceptable, and the only reason I didn't cancel outright is that there are no alternatives. Do not change people's bookings without their consent.

DAVIDM G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLASF W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MUSTAFA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANCRISTIAN T. 
Évaluation :
3

The people inside were wonderful but I did not enjoy the contactless experience. I filled in the driver information prior to arriving like encouraged to do but there was so much more information to fill in and then wait for credit card to be approved. I feel like all of that could have/should have been able to do before and then you connect to the chat to get the code upon arrival. It was very frustrating as it was raining. In addition the appliance dolly was not in the truck and we had to go inside which completely negated us doing contactless pickup. Also, if we hadn't of checked on the dolly we would not know it wasn't in there. I would be happy and encourage someone to reach out to talk to me further about our experience to improve for the future miekekanmacher@gmail.com.

Scott K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark H. 
Évaluation :
4

Keep up the good work

GIOVANNI C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIRILL K. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Terry P. 
Évaluation :
3

My uhaul representative was not wearing a mask when I checked out. You need to add an unsubscribe button to your emails.

STUARTBRUCE T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AARONANDREW H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MERIM D. 
Évaluation :
1

The customer should get refunded if they add more oils when returning the vehicle.

JIAYUAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas H. 
Évaluation :
5

fast effecient and truthful price very good

RAYMONDL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CONNORJOSEPH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNA L. 
Évaluation :
5

The side mirrors on the truck could not be moved. Thankfully they were set okay for me to use but not very safe

Darcy S. 
Évaluation :
5

Staff were very friendly especially the guy in the orange hat

Colin S. 
Évaluation :
5

Brendan was amazing, he was able to navigate any issues I had.

CARLMD C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHND M. 
Évaluation :
5

Great customer service from the 2 ppl who helped me

Aaron E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KASHISH G. 
Évaluation :
5

felt sorry for your team, seemed understaffed when I dropped off trailer at 4pm both guys , at pick up and drop off were polite,helpful and professional.

JAMESD H. 
Évaluation :
3

Parking is not easy

MORGANCOURTNEY S. 
Évaluation :
5

There was a billing mistake (too many miles charged) but it was dealt with in friendly and timely manner. Everyone at this location was very helpful and friendly, from pick-up to drop-off and billing. I highly recommend this location.

Timothy M. 
Évaluation :
4

Your phone communication system is the worst I have had to use. No phone number for the direct line to this location. A 20 minute wait time to talk to a person out of town who does not have the detailed info you need. I did get the phone number for this location from another close location but this location never answered their phone.

MICHAELJ H. 
Évaluation :
5

Everything was smooth and everyone was very helpful, efficient, and friendly.

TREVORM H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shoaid P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WAYNEG H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randy M. 
Évaluation :
4

The distance travelled as printed on the invoice was higher than odometer reading. However, the cost calculation was correct. Just a little confusing.

GINOJ B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KOUROSH A. 
Évaluation :
5

The person who helped me at the front desk was great and polite! answered all my questions and very professional.

DUCJOHN HUV N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GABOR F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DREW H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL E V. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

HARJEEWAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JONATHANDANIEL P. 
Évaluation :
1

Minutes after picking up the vehicle it broke down and I was stranded on the side of the highway for near two hours. After an attempt by road side assistance to call an Uber (who cancelled because I was not at an address which the agent was aware of) I had to call my wife to come and get me and return me to the store to get my personal vehicle. I got a text that night by the regional manager stating that they had a smaller truck for me the following morning at another location. When I showed up at that location the clerk knew nothing about it and it was not in the system. I had to wait while he called the Regional Manager to get it processed and then I was on my way. While I understand vehicles break down what was concerning was that I had a well timed plan as I had deliveries coming on the Saturday (which were effected) and I had helpers lined up but were only available for a small window of time. If I had have had the larger truck that I had booked, 26ft, then I would have been able to empty my storage unit on the Friday night as planned and then empty the condo as planned Saturday morning and be done dropping at the new house for noon. With the delays it threw everything out of kilter and it made move day a stressful experience. I would like to request a partial or complete refund for the experience as I plan to continue to use Uhaul for my haulage needs. I have used them several times previously for both haulage and hitch installation and I have been quite satisfied with my previous experiences. Please contact me by email or phone if we need to discuss further Wayne Paddick 519-573-9392

WAYNE A J P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTOR D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

BASMANPETROS K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SE YOUNG K. 
Évaluation :
5

Access door was very convient. especially in the winter.

Jerome R.  |  Expérience générale 
Évaluation :
5

easy pick up and drop off , will rent here again

HAROLD S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Krzysztof M. 
Évaluation :
5

yes but would first to make sure someone is there.

Clay M. 
Évaluation :
5

Definitely the best location in the region. Nothing really to improve.. the van i rented seemed pretty new which was nice. Drop off after hours worked really well. The sign said to visit a certain website on my phone, but all it did was tell me to check the doors and drop off my key. The sign could of just as easily said that and it was a few extra minutes of my time that seemed unnecessary.

JEFFREY D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ADRIANBERK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kiernan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIDDHARTHKUMARMA P. 
Évaluation :
5

No problems encountered. Staff were helpful. Liked that I could book online and pickup equipment for 6:00 pm before close and it was there for me later in day. Dropped off in the overnight hours with ease. Would rent from here again.

Krista K. 
Évaluation :
4

We've got little bit confusion when they gave me a key and told me to go where the property was

NASREABDULQADR N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIRAJOY MONTGOME H. 
Évaluation :
5

My experiences were excellent from check in to check out. The truck that I was originally assigned was blocked in by another truck but the attendent was very quick to get me another truck. When I check out the same attendent was excellent and very helpful.

Bernie P. 
Évaluation :
5

Evetything is perfect

ZUBAIR A. 
Évaluation :
5

Really liked the mobile checkin and out

Owen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTR P. 
Évaluation :
5

great job!!! thank you!!

GREGORYJOSEPHHEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIETER B. 
Évaluation :
1

the most disorganized, poorly monitored, and disrespectful staff i have ever dealt with. over the last 4 days i have spoken with 7 UHAUL associates, 4 of whom knew NOTHING and 2 that gave me an entire play-by-play - delivery time and requirements - only for me to be told Kitchener doesn't deliver. i was told multiple times that Sundays are limited staff, but thats not my problem. If sundays are so difficult you should not threaten to charge someone another month's fee when their charge is set for a Sunday. I will be writing a review EVERYWHERE i can, as well as contacting head office in regards to how rude and degrading the charles st. employees are. I was called a liar, I was hung up on when asked to speak to a manager, I was spoken over and completely ignored, Stefan LAUGHED when I was at my limit of bull crap from you guys. Then when i FINALLY got my ubox, 2hrs later though the associate told me it was brought down and ready for pick-up. The cover was put on backwards making it nearly impossible to open. Many of my things inside had been clearly tossed around. The poorest experience and crappiest service for almost 100 $/month??????? Such a disappointment and i will make sure as many people know as possible. Pathetic that your customer service agents wont even service customers properly:

JHDONALD P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yiannakis K. 
Évaluation :
3

Nothing special, was what I expected.

Christopher O.  |  Expérience générale 
Évaluation :
3

We couldn't figure out how to open the garage door to drive in to the bay to unload the car. There's supposed to be a drive-in bay for loading and unloading but the entrance is off a busy street with no parking and the driveway is so tiny the car doesn't fit. There's no keypad to open it. The keypad only opens the walk-in door nearby. I got inside and found my unit and lock no problem, but how can they not have a way to drive in after office hours? We have heavy things and they have no parking for cars. And there's no phone number to reach the office and ask them. You get the general customer service office. Customer Service said they would leave them a message to call me back to let me know, but no one has after two days.

Jennifer W.  |  Online Move In 
Évaluation :
2

Rude manager that likes to hang up on customers and treat them poorly by belittling and being condescending. Wouldn't recommend.

austin h.  |  Expérience générale 
Évaluation :
3

No elevator to get to my storage unit, had to carry everything by hand. An elevator would have been more helpful.

Bartosz A.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olasubomi A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Minto S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wenduo Q.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maria Pacita L.  |  Expérience générale 
Évaluation :
5

A first time to use a storage locker and a very good experience. Merci.

bERNIE b.  |  Expérience générale 
Évaluation :
5

Very friendly, professional, and helpful staff. Building and units are always clean and well maintained. Great location and service.

Mohamed Feisal M.  |  Expérience générale 
Évaluation :
5

Thank you for your service.The storage unit was held by my challenged brother who has unfortunately passed away , This is the reason for closing out the unit.

roy s.  |  Expérience générale 
Évaluation :
4

My only issue is that I only used my storage units for a few day but still had to pay for the whole month. I don't understand why my units were not prorated.

donna B.  |  Expérience générale 
Évaluation :
5

Thank you!!!

Joanne G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

geoffrey b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

monica s.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dylan S.  |  Expérience générale 
Évaluation :
5

Manager here is very kind hearted person. She understands customer needs and goes beyond to help. Thank you Hedeel Hasan for your help. Je la recommande fortement.

Manish D.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DIANE A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jayne K.  |  Premières impressions 
Évaluation :
2

So much money time/energy wasted when moved items to storage unit. Such narrow hallways, couch wouldn't fit. . Told go to other locarion No appoligies or discount.

Heather N.  |  Expérience générale 
Évaluation :
5

Jason and Adele did a great job of making sure I was taken care of, and not overcharged for anything.

emily l.  |  Expérience générale 
Évaluation :
4

Price is high

Amanda N.  |  Expérience générale 
Évaluation :
5

The staff was always friendly and more than accommodating at all times.

Carl B.  |  Expérience générale 
Évaluation :
5

I thank you Uhaul, For good Services you have.

freddy M.  |  Expérience générale 
Évaluation :
1

Rented me a truck locked shut w padlock, w/o giving me key, which i discovered when office was closed. Customer service# basically told me it was my problem/ expense bc no roadside assistance upgrade

Melissa K.  |  Premières impressions 
Évaluation :
3

1st floor should mean..pull up and unload.. not carry all your belongings up a large flight of stairs. Callng the 1st floor "ground floor" doesn't make up for the misleading experience.

Dylan M.  |  Expérience générale 
Évaluation :
1

The staff was rude and disscranteive towareds me for no reason at all they told me i had to move and was only allowed to enter my unit to move out

ken b.  |  Expérience générale 
Évaluation :
5

thank you U Haul. Always there when needed.

MARTIN S.  |  Expérience générale 
Évaluation :
5

You guys were amazing. So kind and understanding during a really tough time for me. I appreciate it very, very much. Merci.

Erin B.  |  Expérience générale 
Évaluation :
5

Exceptional service

augustine w.  |  Expérience générale 
Évaluation :
4

Great spot, but sometimes it’s hard to get a hold of staff at the front desk

WILLIAM L.  |  Expérience générale 
Évaluation :
4

Pulling the U haul truck in and out of the storage area was difficult due to the location of the building. Stairs as opposed to a ramp were also not wonderful. Other than that, good!

sheila a.  |  Expérience générale 
Évaluation :
5

All in all great

Ken B.  |  Réservation 
Évaluation :
5

The U-box worked well, staff were great, The only improvement I could suggest would be faster computers

David V.  |  Expérience générale 
Évaluation :
5

Best service ever. great job guys.

dennis a.  |  Expérience générale 
Évaluation :
4

Staff were overwhelmed with customers. Need more staff at this location!

Alexander C.  |  Expérience générale 
Évaluation :
5

My U-Boxes from the States were waiting in the front bottom row inside their warehouse. We were able to back in a large truck so movers had easy access. Very satisfied with the whole U-Box experience!

Anna V.  |  Expérience générale 
Évaluation :
5

Helpful and fast check in.

Wei Yu W.  |  Réservation 
Évaluation :
1

The staff are not helpful what so ever, their prices are horrible and they like to double charge your then argue with you when you call to address The matter very disappointed

JUDITH W.  |  Expérience générale 
Évaluation :
5

Great staff

augustine w.  |  Expérience générale 
Évaluation :
4

Nice place

sara n.  |  Expérience générale 
Évaluation :
1

I confirmed with an associate from Headquarters that I was to pick up my U-Box June 5 at 6pm. I arrived and the associate Paul refused to serve me without valid cause, confirmed by other staff. Awful.

Christine W.  |  Expérience générale 
Évaluation :
5

Great short term storage.

ronald h.  |  Expérience générale 
Évaluation :
5

Good experience, friendly staff, willing to help and more

William Andrew B.  |  Expérience générale 
Évaluation :
1

Staff were often rude and very unhelpful in tracking down my personal belongings

natalie d.  |  Expérience générale 
Non reviews have been submitted for this location.

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