Évaluations des clients U-Haul Moving & Storage of Klamath Falls

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Klamath Falls

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kim p. le

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This was probably one of my worst experiences! I contacted the uhaul 3-4 times over the last few weeks and inquired and then requested and then modified request to locate a trailer for taking my motorcycle to Grants Pass. Each time I told them I would need 4x8 open trailer with a ramp to haul my big motorcycle from Klamath Falls one way to Grants Pass. Sure, not a problem. Once or twice, I know it was the direct store on Washburn, and the other 2 times I don't know. I get there today and they want to give me a small, did I say very small, enclosed trailer that probably wouldn't fit my bicycles and...there was no ramp. They said, sure we have a motorcycle trailer, but it has to be returned to klamath falls. 8.5 hours later after dropping my motorcycle off in grants pass, I have to drive all the way to KF and back from Ashland where I'm staying because I made reservation last week when I got the green light on the uhaul for the motorcycle trailer. It added 3.5hrs to my already long day and cost me $35 in fuel and 118 extra miles on my truck. I started my day At 7 am and get to see This survey At 9:30 At night as I finally get to take my shoes off. I should have been done at 5pm instead of running BACK to K Falls. Sincerely, Worst Experience Ever!

CLAUDE R. le

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Keep doing what you are doing. An excellent and fast service. Very pleased

Bradley J. le

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Very professional and made the whole experience less stressful! They all need a raise!

Robert F. le

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Le client n'a pas laissé de commentaire.

Cheryl J. le

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Le client n'a pas laissé de commentaire.

debbie b. le

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Never have a problem here....and if I need any help, they take care of my needs!

Cheryl S. le

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Le client n'a pas laissé de commentaire.

Brett M. le

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Le client n'a pas laissé de commentaire.

Cheryl S. le

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Le client n'a pas laissé de commentaire.

Mary P. le

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When you pre check in, you shouldn't have to wait 50 minutes for someone to even talk to you. Poor time management effects a person's whole day.

Cheryl S. le

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Le client n'a pas laissé de commentaire.

Ida J. le

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I guess my only question is, Why was I charged for a whole day when I was only scheduled to have it 4 hours. and i returned it in about 2 ? I thought I would be charged the half day that was scheduled...

David R. le

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Le client n'a pas laissé de commentaire.

Lynne S. le

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Le client n'a pas laissé de commentaire.

Deborah G. le

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Le client n'a pas laissé de commentaire.

Samantha C. le

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Le client n'a pas laissé de commentaire.

Charles T. le

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I was called by U-Haul and told that the truck size that I booked through the website was unavailable at my desired location, so I switched to this one. My reservation did not have a mileage limitation, however when I dropped the truck off after using, at the new location, I was charged $50 for going over their 50 mile limit. If I had known there was a 50 mile limit, I would not have chosen this location.

Anita F. le

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Le client n'a pas laissé de commentaire.

MELISSA S. le

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My 70 year old father tripped and fell on legs on signage that was poorly placed in the walkway to the entrance. He scraporf his knees and sprained his wrist and injured his elbow. Overall awfil experience

Charles R. le

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N/A Ben at this location is an excellent customer care individual. He explains things clearly and helped us hook up a trailer to our truck. I recommend this location!

Jannette L. le

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Le client n'a pas laissé de commentaire.

Robert K. le

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Clean inside of windshield

Samantha L. le

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Le client n'a pas laissé de commentaire.

Barbara m. le

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Le client n'a pas laissé de commentaire.

Raymond J. le

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Only one person at the location trying to help 5 people. She was working both the office and the outside.

LORI E. le

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Le client n'a pas laissé de commentaire.

ross a. le

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Staff is very friendly!

Jeremy J. le

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When it was time to drop off the young lady made it a quick and easy process even though they were already busy! Sending love and good vibes to you all

Debra C. le

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Gentleman extremely helpful. Friendly. Great service. Worked on the billing problem.

SHERRY B. le

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when renting equipment they should hook it up but show you how to hook it up to , and they should have all conection for you not have you buy them your are renting that means everything should be included but over all it was a good rental

CRAIG B. le

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when i showed up, it was a zoo with only one employee working and he spent more time in the yard over helping people wanting to rent. that was wrong.

Sue M. le

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Le client n'a pas laissé de commentaire.

Kimberly H. le

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Le client n'a pas laissé de commentaire.

Kimberly H. le

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Le client n'a pas laissé de commentaire.

ross a. le

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Seems that there is not enough staff! Had to wait to reserve and had to wait to turn in. Staff was very apologetic and very nice.

Shayna F. le

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it would be nice if the trucks came with at least a dolly inside instead of having to go back and rent one when we realized the rental didnt come with one.

Craig C. le

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Very friendly and professional. Great customer service.

DAVID E. le

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Excellent staff at this location. Very helpful, efficient, and knowledgeable.

Rachel C. le

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Excellent experience! I have rented from UHaul in several states throughout the years. The best experience I have had has to be with this location, with this manager. Thank you Washburn Way UHaul, Manager Ben (I hope I remembered your name correctly), and staff. Also the Eugene Uhaul telephone coordinator was efficient, fast, friendly, and professional. UHaul made my move so easy, problem free. Thank you all!!

John D. le

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Le client n'a pas laissé de commentaire.

Cheryl J. le

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Le client n'a pas laissé de commentaire.

Ashley M. le

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We had an appointment to pick up our truck three months in advance, got there and the truck was in the state of Georgia. We lost $200 To the cleaning crew that was supposed to come clean out our home and $185 to the moving helpers. Extremely dissatisfied with U-haul.

Everett F. le

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Le client n'a pas laissé de commentaire.

Gary C. le

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Retain your employees, they are very good at what they do!

Sean S. le

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Key turns poorly in the 26 ft truck

Sergio A. le

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Perfect service couldn't be better

Gary C. le

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Ended up costing more due to not having correct trucks. They tried to give me smaller trucks but then decided to give me 3 trucks instead of 2 large trucks. I then had to find another driver and pay for another insurance coverage.

Nello F. le

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I've used the Klamath Falls location twice. I would recommend this location and give it very high marks.

matthew m. le

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Le client n'a pas laissé de commentaire.

AMMOND C. le

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Le client n'a pas laissé de commentaire.

Nancy C. le

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Le client n'a pas laissé de commentaire.

aaron m. le

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Uhaul shouldn't sell a service that the destination location can't deliver. This location has no place to store UBoxes...and the service I purchased, namely transport and storage from Portland, OR to Klamath Falls, OR wasn't provided due to the Klamath Falls location not having sufficient storage space. My UBoxes ended up having to be stored in a neighboring city, greatly complicating our move. I would never use the UBox service again...it's half baked.

Randall P. le

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Very friendly staff

Connie G. le

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Le client n'a pas laissé de commentaire.

woody w. le

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very friendly staff and had everything done in record time

Mandala C. le

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The ladies here are The Best Ever!!

Madeline D. le

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Le client n'a pas laissé de commentaire.

jennifer s. le

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The truck smelled like really bad BO that had been sitting for a week. The staff was great!

RICHARD L. le

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Le client n'a pas laissé de commentaire.

Colin C. le

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Scheduled installation delayed by a returned truck parked in front of shop doors then the electrical wiring required package was not shipped with the hitch parts. Contracted on 05-06-2019, Original Installation date was 05-20-2019, job completed 05-31-2019. Manager did not charge full price quoted to offset my inconvenience. This was my 2nd trailer hitch through UHAUL at this location that did not go smoothly. Suggest all the parts required are visually inspected prior to scheduling with customers. Manager & Assistant Manager were pleasant.

Kevin H. le

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Quick, efficient, friendly - I dropped off a trailer and was checked out and on the road in just a few minutes.

rickie g. le

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Le client n'a pas laissé de commentaire.

David B. le

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Le client n'a pas laissé de commentaire.

Kelli P. le

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I t I'll ld them I would return Monday. They put in Sunday so I got charged extra.

Delbert B. le

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Le client n'a pas laissé de commentaire.

randy y. le

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Le client n'a pas laissé de commentaire.

brad b. le

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Excellent service and advise. Highly recommend!

Elisa M. le

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Do not pay u haul extra days for rental trailer, at pick up location. I paid for 5 extra days, turned the trailer early and was charged for extra days by the receiving location, via my debit card, without my knowledge. Still trying to resolve the situation.

Ronald M. le

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I didn't notice any lights for the outside storage area and it's a bit dirty. This location isn't open with evening hours (closes at 7pm).

pati h. le

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Great service picking up and dropping off.

RON y. le

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Le client n'a pas laissé de commentaire.

JOHN C. le

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Not applicable to the U-Haul centers ,but I had a road hazard incident and had a tire come apart on the trailer I rented. I called U-Haul road incident center and the people there went out of their way to help me get assistance. And they kept me updated on someone coming to help me. And they called me back after my tire was changed. Thanks again for the great assistance!

NEIL Z. le

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Very efficient and friendly!

charlene h. le

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Make certain that all personnel relay the same information!! I was told three different things and given different info---really awful!!

William T. le

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Very good service...????????

David D. le

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I called and got the truck within 30 minutes. Very happy with the service

raj p. le

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Absolutely Nothing, Ben and Amy are doing a fabulous job.

shain n. le

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Le client n'a pas laissé de commentaire.

connie m. le

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Treat your customers like you want them to have the best moving experience possible instead of making the experience worse than it had to be!

tracie R. le

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None

Sarah S. le

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Work on the online app pick up. Had to wait a while to return equipment, manager was just chatting on the phone while one guy worked.

khris t. le

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Keagan and Crystal went above and beyond for me! Great customer service!

BILLY L. le

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Le client n'a pas laissé de commentaire.

randall k. le

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The Truck overall was clean, However- Clean the INSIDE of the windows of your trucks before renting them out. It was Early morning, but, I couldn't see to get it out of the parking lot until I cleaned them. This is a Safety issue. Otherwise, your Associate "Ben" worked with me on the rest of the Rental, (and Return) and he was Friendly, Helpful, and Professional. Thanks!

Tim P. le

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Le client n'a pas laissé de commentaire.

penny s. le

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Le client n'a pas laissé de commentaire.

Tim P. le

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This location was helpful by adding a note that I had to drive a 70 mi round trip to go to Kennewick, WA to get my trailer. I should not have been charged extra, and should not have had to pay for gas to drive the extra distance when UHaul 800 service set me up for both van and trailer in Hermiston, OR but I found out there was no trailer.

Kathleen D. le

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No problems, as expected.

Jeff T. le

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Le client n'a pas laissé de commentaire.

David W. le

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Excellent service !

Mel M. le

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Le client n'a pas laissé de commentaire.

Joseph N. le

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Le client n'a pas laissé de commentaire.

Linda G. le

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Ben is awesome. Others there are mixed, in terms of quality of service. We have been treated well every time.

SAUL B. le

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Le client n'a pas laissé de commentaire.

Shannon S. le

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Le client n'a pas laissé de commentaire.

Fred B. le

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Le client n'a pas laissé de commentaire.

Ronald V. le

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Le client n'a pas laissé de commentaire.

Donna A. le

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Le client n'a pas laissé de commentaire.

Jonathan F. le

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Le client n'a pas laissé de commentaire.

Tracy P. le

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Very friendly staff!

TerryLynn F. le

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This place was great! Very pleasant personnel

Daniel J. le

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The young lady that I dealt with a Klamath Falls there's a most professional person I've ever seen and she friendly very courteous great lady thank you much

frank b. le

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Le client n'a pas laissé de commentaire.

Ruben R. le

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It was a little time savings by checking in on line

claude k. le

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Le client n'a pas laissé de commentaire.

Christina C. le

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Le client n'a pas laissé de commentaire.

Michael H. le

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I had to go looking for the truck myself and load in all the extras (blankets, dolly) I rented. That was odd. Most other U-Haul places drive the truck up to front, load up everything and do an inspection with you. Was given an email address, not an 800 number to call, if there was a problem. This is bogus. When there's a problem people want to talk to someone interactively, not hope that an email gets read. This is a very poor customer service change by U-Haul from the support they use to provide to customers.

JEFF B. le

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Le client n'a pas laissé de commentaire.

Doyle S. le

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Excellent experience. Ben is a great guy and went out of his way to make sure I had everything needed.

ken S. le

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Le client n'a pas laissé de commentaire.

scott w. le

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Really good, thorough, service.

otis s. le

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Le client n'a pas laissé de commentaire.

Daniel S. le

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Le client n'a pas laissé de commentaire.

JENNIFER B. le

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Le client n'a pas laissé de commentaire.

Gerald R. le

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Le client n'a pas laissé de commentaire.

Brent P. le

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Le client n'a pas laissé de commentaire.

Larry M. le

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They really need help with their computers. It's not the staff but you can sign up for the quick-express online and you have to do it all over again at their office because their computers are old. The staff are great but their computers need updating. They could use some help

kirk m. le

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Good job

Charles T. le

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Friendly and helpful staff

Charles L. le

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Ben a Thoughtful Manager, and has the team to prove it.

John M. le

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Your service at this site was excellent thanks to Crystal. She is courteous and a hard worker. She should be commended for her contributions to U-Haul at this location. We will use the Washburn Way location in Klamath Falls for any of our future needs.

Keith D. le

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Le client n'a pas laissé de commentaire.

tom d. le

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If it was not for Ben at this location I would never even consider renting or purchasing a thing from U-Haul ever again in my life. Corporate is terrible and don’t care about customer safety

Stuart T. le

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I had issues with payments received and documented. I actually paid twice for transport to Virginia and was never reimbursed despite documentation on my part. Emails were never returned.

Susan G. le

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Very nice customer service people. Returning truck was a breeze. In and out in 5 minutes.

Allison W. le

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Great staff and easy equipment rental. Going back for more soon.

Amy A. le

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Storage container very dirty. Belongings were covered in cobwebs

Angeline A. le

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Great group of people. Amy the manager hardworking, problem solving stellar lady. Neat, organized, good communication.