Customer Reviews for U-Haul Moving & Storage of La Crosse

1055 évaluations

2134 Rose St   La Crosse, WI 54603
(S Of I-90)

(608) 781-3090

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(608) 781-3090

2134 Rose St
La Crosse, WI 54603
(S Of I-90)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Heidi K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFERY M. 
Évaluation :
5

The attendant was very professional and helpful.

Bruce K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

don S. 
Évaluation :
5

Everything went fine.

Kevin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rick R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deanna H. 
Évaluation :
4

Was all fine, rented van for the day.

LAURA S. 
Évaluation :
5

Mollie is FANTASTIC!! I rented 2 Uhauls on 2 different days and she was phenomenal to work with!! It's nerve wrecking to move and she made it SO easy to get the Uhaul, make a couple changes for me (Thank you Mollie ☀️💘) and it was effortless to return the Uhaul. She's great!! I can't say enough good things about her!!!! Definitely an asset to Uhaul!!!!!!!!!!!!!!!!

ANDREA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

June S. 
Évaluation :
2

I reserved a dolley and there were none available but guess what? I could buy one!! Quite a scam if you ask me!

JILL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHAN G. 
Évaluation :
5

Great excellent customer service.

ERIKA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe A. 
Évaluation :
3

The trailer brakes were set to light, they engage to much when braking causing my truck engine brake

PAUL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HAYDEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELLIOTT L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHELLE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZACHARY O. 
Évaluation :
4

While there was a large dent on the driver's side of the vehicle, it was well marked with the black "X" labels. There were cigarette butts in the driver's door handle/door opener slot.

Harold W. 
Évaluation :
4

Truck ran awful…. Transmission would not shift properly, many times revving to 4000 rpm before lunging into gear. Check engine light came on later in day.

Cathy J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard B. 
Évaluation :
5

The folks at the UHaul Center in LaCrosse were very accommodating, very professional. They 'fit me in' today, even though I had changed the appt via the Call Center, and they were not notified.

Julie K. 
Évaluation :
5

Great guest service at this location. I was in and out on my way in no time. The App didn't work as expected and a little complicated truthfully. The site or WiFi wasn't working properly, maybe?? But the associate was able to help me check in and out with little to no time wasted. I'm thankful for that.

KIA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lakisha B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cory R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OLAF L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

larry I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colin C. 
Évaluation :
1

Charged 35 $for fuel when digital readout on truck showed more mileage when I dropped off than when picked up! Using the gas gauge for accuracy is not a good way. The guy that took the truck was an asshole needs some customer treatment training. Will NEVER recommend uhaul to anyone…your helpers on loading end failed to show had to ask neighbors to help load!

Dean N. 
Évaluation :
5

It was raining outside and the staff was more than helpful

ADAM R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jesse R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela B. 
Évaluation :
5

Very Easy!!!

Erik H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW A. 
Évaluation :
3

Staff were very friendly and helpful. Truck cab smelled horribly of cigarette smoke - had to drive with the windows open for it to be tolerable. Truck van was dirty - a lot of dirt on the floor and in the mother's attic. As I was using it to transport broken/decommissioned IT equipment to the local recycler it wasn't an issue. But as someone who used to work for U-Haul I know this isn't the condition that the trucks are supposed to be in.

DAVID R. 
Évaluation :
2

Truck had a VERY smoky smell. When AC was turned on, blew smoke smell in your face. I should receive a credit on my next rental. Should have been out of service so that you could clean. Weak apology by your rep.

David C. 
Évaluation :
4

I had issues with the uhaul app and website for equipment return. The website wouldn't acknowledge my location even though my internet browser has location turned on and the app wouldn't upload any of the photos. Other than that, my in person experience with this U-Haul was amazing.

Nichole N. 
Évaluation :
4

The van I rented wasn't swept out well, and it smelled like a barn, not sure who had it before me. The online reservation process could be better. The site had no record of my reservation despite my having received confirmation email.

THERESA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HAROLD H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEBRA C. 
Évaluation :
5

The owners are great, super nice and helpful

RANDALL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL H. 
Évaluation :
5

The service at actual location was fantastic. However I needed to extend my contract, and the chat was unhelpful , told me I would be answered in 4 min, it took 16 min ( that wasn't the problem). The problem was that after 16 min when I received response they ended the chat, as I was moving things! The support person ended the chat…when I checked 3 min later.

CAROLINE F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LARRY I. 
Évaluation :
5

U-Haul employee (MaeLee Xiong) working at this location was very helpful and friendly. Very good service.

KEVIN S. 
Évaluation :
5

I was very impressed with the 15 ft. truck I rented. It was excellent to drive; just what I needed. Check in and out were GREAT!

DOYLE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BILLIE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYNN M. 
Évaluation :
4

We made a reservation 2 weeks in advance. We called Monday of the move week and were told they have no truck rentals at the Altoona location. He worked with us to another location by ear Claire. 6pm the night before, we got a call stating we didn't have a truck. She could find one 50 miles more north. We were upset and said that wasn't an option. Luckily La Crosse had a truck and we drove to eau Claire. Your scheduling was TERRIBLE

VERNON L. 
Évaluation :
5

Every aspect of this rental and return was perfect. Friendly professional and efficient staff. Will definitely use again when we have the need.

TIMOTHY D. 
Évaluation :
3

I reserved a 26 foot truck a month in advance got to the store they did not have one so they gave me a 15 foot no one ever contacted me. Had to make multiple trips. I want to be contacted.

DAVID M. 
Évaluation :
1

I rented a truck in a different city but was told two days before the move there were no trucks. I had to drive two hours out of my way and pay for the extra miles and gas. I will never use U-Haul again.

ZED G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle K. 
Évaluation :
5

They were very busy, but they were hustling to get me on my way.

BRIAN O. 
Évaluation :
4

Over all great!

JUNE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OLAF L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GABRIEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timm L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maricela H. 
Évaluation :
5

Wish I was able to rent a trailer in Tomah or Sparta would of saved me two hours.

Kevin B. 
Évaluation :
5

They went out of their way to make sure it was done correctly. An awesome job!

Kevin W. 
Évaluation :
3

Give customer clear directions

DIB V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Madeline B. 
Évaluation :
3

I was charged 20 $after hours fee, when I took the time to check it in myself online!

GREGORY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD P. 
Évaluation :
5

Received excellent feedback from our driver which said that the husband and wife team at the location were extremely on top of things and very helpful.

Nancy N. 
Évaluation :
3

truck gas tank was not full, It only had 1/4 of a tank, so it was impossible to know how much gas to put in that we would use and then return it to that level. Really disappointed as we drove a lot of miles, it would have been easy to just fill the tank and return it. as it was we ended up losing money as gas isn't cheap. I was under the assumption and every other time I have rented the gas tank would be full when picking it up.

Robert H. 
Évaluation :
2

We were there for 2-1/2 hours picking up our trailer as there was a problem with the lights and only ONE person working to try and solve the problem and take care of other customers!

lori S. 
Évaluation :
4

Rien

CHRISTOPHER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin K. 
Évaluation :
5

The check out on my phone was a disaster, said he couldn't find my location, but location services were on. So I'm not sure if I get checked out properly or not. Other than that the van was great.

JOSHUA P. 
Évaluation :
5

All the people were professional and courteous.

JOSEPH B. 
Évaluation :
2

They charged my card twice. The cashier asked me if i would be returning the rental after hours. I responded, yes. He said, okay cool. Come to find out there is a late fee. Its fine ill pay the late fee but the problem is that my card was charged 52.10, two times. It should have only charged my card an extra 20 for the late fee.

Tristen T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim A. 
Évaluation :
5

Check in and return were both quick and easy, and the staff was friendly and professional. Have used this location before and will again when I need a trailer.

Alan F. 
Évaluation :
3

UHaul's overall experience has been very poor!!! If I could rate uhaul with a negative score I would. I know we are in a pandemic but the customers services SUCKS!!! I rented a trailer and was scheduled to pick it up 3hours away from were i flew in to. When I called to see if there was a close location I was advised on the pandemic and then I was told I could cancel it if i didn't want the trailer. It took 8 different people to talk to before someone said let me see if we can find something closer. I still had to drive 2 hours one way to get the trailer. uhaul needs to do a better job with one way rentals. THey just wiat and hope someone moves back to there location. Texas and Florida have ALL the equipment. Maybe uhaul should invest in getting those items sent back so no one has to experience this problem.

RODNEY S. 
Évaluation :
5

Great Service!

Dale L. 
Évaluation :
3

I rented one of the 6' x 12' trailers. The door was very difficult to slide up, after the door opened about 12 inches it would catch. Had to push it down and pull it up multiple times to get it past the catching point.

Kurt S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS S. 
Évaluation :
4

I reserved a 15 ft truck online to pick up near my home and drop off near where we were going in Madison. The website said my reservation was guaranteed or uhaul would give me 50 $. Well they changed the size of our truck to a 10 ft one, and moved our pick up location and drop off location. The pick up location was not far from our home but the drop off location was 20 minutes from where we moved our stuff. Very frustrating to start the rental with basically starting over and then having to spend an extra 40 minutes after unpacking. Still trying to figure out how to get the 50 $they owe us for changing our reservation.

WAYNE T. 
Évaluation :
5

Excellent people, excellent service ..

ROGER F. 
Évaluation :
5

Everyone I worked with was professional and friendly. This experience made my move so much easier. Merci.

Amanda L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth A. 
Évaluation :
3

They assisted with the unhooking and removal of the auto transport. I would have love assistance unstrapping/unchaining the vehicle.

Dion A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NORBERT N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHAI L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

De Anna L.  |  Premières impressions 
Évaluation :
5

I used two climate controlled storage units for three years, being out of state for most of that time and always felt very confident that they were protecting my valuables. Now that I have my own space here in Wisconsin, I no longer need these storage units, but my goods were in the same condition as when I for packed the units three years ago. I highly recommend them to anyone else who needs secure, convenient, yet affordable climate controlled storage. Thank you, U-Haul! Mission accomplished!

Charles A.  |  Expérience générale 
Évaluation :
5

I really appreciate Peter Yang . He was very helpful and professional. Many of the employees have been very helpful as well. This location is my best choice always!

DEBRA J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda Y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BLAKE J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Demetrica S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen R.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lori C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sierra W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katrina W.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

alexis r.  |  Premières impressions 
Évaluation :
3

This location needs more customer parking spaces. Only 6 stalls designated and 2 or 3 taken by staff. Remainder of the lot completely filled with rental vehicles.

Greg A.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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