Évaluations des clients U-Haul Moving & Storage of Lafayette

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Lafayette

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Michael S. le

Évaluation :

Perfect1

Marjorie H. le

Évaluation :

Le client n'a pas laissé de commentaire.

ASHORE K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Steven G. le

Évaluation :

A1 all around thank you uhaul team .

cheryl B. le

Évaluation :

The entire experience could not have gone smoother. I was very pleased and will be using this service again.

kenneth B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Susie H. le

Évaluation :

Nothing

Carlos O. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jean W. le

Évaluation :

I know technology is the way but using it may be scary for some patrons!

Ngango Yvon R. le

Évaluation :

The customer care guy was not friendly I might have caught him on a bad day or something. He knows his stuff but there was some rudeness to his tone

Bonnie C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Dara M. le

Évaluation :

The staff that helped me were very helpful and provided excellent customer service.

ralph B. le

Évaluation :

Le client n'a pas laissé de commentaire.

linda b. le

Évaluation :

I would recommend it for anyone

Michael K. le

Évaluation :

Did not like them taking a picture of my license.I It was to invasive, overkill to prove my identity. Instructions to where my pick up truck was for my use and convenience was not clear. I eventually found it, but the the Customer Service Guy could have been a lot more clear because I do not rent a truck regularly. Also, when I returned the truck, the Guy held my cell phone in the truck as if it was not mine. Didn't appreciate his attitude, but I understand him having to be careful. However, it gave me concern and pause.

Donald S. le

Évaluation :

customer was Great

John D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mark R. le

Évaluation :

Le client n'a pas laissé de commentaire.

MIKE B. le

Évaluation :

Very nice folks to work with.

Julia C. le

Évaluation :

Very friendly and easy way to rent a vehicle and return was simple with the mobile app!

Lexavier C. le

Évaluation :

We need a discount for a early return.

Cecil P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tameshia M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mark R. le

Évaluation :

Very helpful, friendly people

TRAVIS J. le

Évaluation :

Rhonda is amazing! The other guy that was with her Sunday around noon was terrible. He has no people skills

EVELYNE R. le

Évaluation :

It really has changed from over a Year Ago! Thanks! For Better!!! I had bad experience , my Son told me me to try Again, so I did, Pleasantly Pleased!

Scott D. le

Évaluation :

This was the simplest rental return experience I have had.

Sharon G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jamie R. le

Évaluation :

Staff was awesome and helpful.

Barry C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Patricia M. le

Évaluation :

Yes, i was over charge and I found the gentleman that checked me out was not very nice I believe when I asked about the charge that was more than I was told - his reply was supple and demand. And there was a lot of trucks outside. Moving things from one place to another is never easy but that wasn’t a good start.... So one question; Why would over the phone be one amount and when you pick up its another! Even though it took forever to get a person over the phone they were very helpful. And this truck did drive nicer than the last one. Thank you

sandra E. le

Évaluation :

Le client n'a pas laissé de commentaire.

Byron R. le

Évaluation :

Le client n'a pas laissé de commentaire.

kim C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ronald S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Terrance S. le

Évaluation :

Friendly staff. Assisted in getting trailer attached to truck. Location is highly accessible.

TERRENCE S. le

Évaluation :

Le client n'a pas laissé de commentaire.

sabrina e. le

Évaluation :

Very Compassionate Staff

austin i. le

Évaluation :

Hgh

Henry A. le

Évaluation :

The U-haul staff were great. One of them provided assistance without being asked. Thanks for securing my belongings while I was away. I'll recommend it to people with similar need.

Mary P. le

Évaluation :

Jocelyn was very helpful and very pleasant to deal with.

Michael W. le

Évaluation :

Kathi and her crew went WAY above and beyond to take care of me. This is the best experience I've ever had renting or with UHaul. Please give them kudos - they deserve it! Thank you!

Tyler A. le

Évaluation :

Many problems with organization. Sending me to different places for pickups. Having different return dates. Just a very rough moving experience.

bill g. le

Évaluation :

Check in line was pretty long

Terry H. le

Évaluation :

Load 24 hours applies to storage units only. I was subject to office hours which were restricted due to staffing shortages. They were nice but I would take the box to my home next time. Worked well.

Tommy M. le

Évaluation :

Kathi is Awesome!

diane b. le

Évaluation :

Excellent customer service

reann c. le

Évaluation :

Nice and clean facilities

isaisah w. le

Évaluation :

All of the uhaul staff was awesome !

Gary a. le

Évaluation :

Great location.

Alice Z. le

Évaluation :

Kimberly went above and beyond! From delivery of containers to pick up she was great! We would highly recommend UHaul!

Jessica M. le

Évaluation :

The staff patiently and professionally went out of their way to help me with my complex needs. Would definitely recommend this team!

Robert H. le

Évaluation :

Everything went well.thanks

Chase T. le

Évaluation :

Great to work with!

mark h. le

Évaluation :

The restrooms and storage areas , along with the main showroom, is very clean! Also one the workers(Alek) helped for a few minutes at closing time to get just a few more items on the truck. Thanks!

SUSAN S. le

Évaluation :

My daughter was clearing out a storage unit. Really young man on staff was very inappropriate, making Comments about her looks and saying a delay was not a k because it gave him more time with her.

Susan S. le

Évaluation :

It’s an old building but kept maintained. Nice people!

Madeleine D. le

Évaluation :

Convenient

blake d. le

Évaluation :

Great place...great service!

Kim E. le

Évaluation :

I called ahead so my u-box would be ready for us to unload and the u-box was not available. They told my husband that we should have called! However they were able to get the u-box pulled quickly.

Carlay L. le

Évaluation :

This was the worst experience I've had with any sort of customer service. The staff was incompetent at their jobs and disorganized. The computers routinely malfunctioned. I would never recommend this.

michael h. le

Évaluation :

When I was between apartment leases for a week, U-Haul was a big help storing my belongings. The staff was accommodating, and the free month of storage with truck rental was more than enough.

Nancy M. le

Évaluation :

Cargo van was great. Customer service not so good

Amy L. le

Évaluation :

The employees stand around outside while customers stand inside alone and waiting forever to get help or make a storage payment its ridiculous but storages are awesome

George S. le

Évaluation :

I was extremely disappointed when after making a reservation for a locker based on an equipment rental that the clerk tried to charge me for the free month. Everything else was ok.

irma h. le

Évaluation :

Awesome managers and staff..Thank you for your speedy response to our problem and correcting it..Very nice and professional.. Thanks again.

michael h. le

Évaluation :

The storage facilities are nice. There were not enough key cards to go around during this busy time of year, so the alarm in the storage area was a constant nuisance.

DanielLE W. le

Évaluation :

n/a

Donna B. le

Évaluation :

Great people

Elena D. le

Évaluation :

Your customer service is not friendly at any location