The representative “ Crystal “ was extremely rude and argumentative… I was brought in under false statements.. I have another existing storage in San Juan Capistrano, but they were full .. The facility was nice , but the overall culture of that particular location was very poor ..ALEX S E. | Premières impressions
Customer Reviews for U-Haul Moving & Storage of Lake Forest
Pour nous contacter
Lake Forest, CA 92630
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Donna M. | Expérience générale
Everyone was cool and friendly!John T.
My Ubox container showed up almost three weeks late No close no toiletries no mattress It was horrible How does a truck loose a container and then I get charged more for were it was sitting Complete bsDerek S.
Your aces thanksROBERT K.
Only a couple of employees at lake forest were nice. The rest had a bad attitude. Also I was called by 2 different people why I wanted access to one box to exchange a few items the next morning after dropping it off. I was told my delivery might be delayed. It didn't go out on the correct schedule about 3 days later. The blond younger male there was excellent for service and should be promoted.Brian H.
Excellent staffmichael P.
Le client n'a pas laissé de commentaire.JAMES T.
Was quick, easy and the team at this location was terrific!SCOTT T.
Le client n'a pas laissé de commentaire.Moises S.
Everyone had an attitude except for the young man working there. He was a great example of how you should treat customers. The others had no interest in being there, not even a smile. Very quick to say no and try to turn me away when I actually had an appointment. Not even an ounce of energy to actually problem solve before saying no. Everything else was fine.XHYNET U.
Top Notch Thank YouMICHAEL L.
Le client n'a pas laissé de commentaire.Christopher B.
Great customer service and can ran perfectly!TIMOTHY R.
Great big lot and tons of options!MICHAEL S.
Le client n'a pas laissé de commentaire.Jeffery E.
Le client n'a pas laissé de commentaire.JASON H.
The staff is nice and courteous.SARAH C.
Le client n'a pas laissé de commentaire.JOHN F.
Le client n'a pas laissé de commentaire.WILLIAM D.
Great service !â€¦super easy process / transactions!RICHARD M.
Le client n'a pas laissé de commentaire.EMIL A.
Le client n'a pas laissé de commentaire.russell Y.
Le client n'a pas laissé de commentaire.RICHARD C.
Le client n'a pas laissé de commentaire.JAMES R.
Nothing and really appreciate the on site parking. That is what's most important to me.VINCENT H.
Windows on the inside front window was very dirty hard to see out of when sun shines on itCurtis H.
Could be friendlier. Sometimes I like to know that my business is appreciated with a smile. Just saying.JOHN T.
Le client n'a pas laissé de commentaire.Jamie P.
Le client n'a pas laissé de commentaire.Chris B.
Manager Philip runs a very good location. Staff well trained.WILLIAM V.
Le client n'a pas laissé de commentaire.Josephine W. | Expérience générale
Helpfull , friendly and quick ThanksMEHMET K.
Le client n'a pas laissé de commentaire.DAVID D.
Le client n'a pas laissé de commentaire.IRENE W.
great Customer serviceJOHNNY G.
Nice new facilityMary H. | Expérience générale
Le client n'a pas laissé de commentaire.JIE L.
Le client n'a pas laissé de commentaire.VENESSA P.
Le client n'a pas laissé de commentaire.KIMBERLY W.
The staff was both welcoming and helpful. I would absolutely recommend this location for ease of use and value for the dollar. No complaints whatsoever.DONNA C. | Premières impressions
I was very impressed with how easy my experience was it's been a while since had to rent or use uhaul servicesSAMUEL M.
Le client n'a pas laissé de commentaire.Thomas B.
Le client n'a pas laissé de commentaire.MELISSA A.
Le client n'a pas laissé de commentaire.COLLIN C.
Le client n'a pas laissé de commentaire.ANTHONY P.
Le client n'a pas laissé de commentaire.ELIAS T.
Le client n'a pas laissé de commentaire.Cedric H.
Very friendly and helpful crewKimberly T. | Premières impressions
Le client n'a pas laissé de commentaire.Kathryn P.
Le client n'a pas laissé de commentaire.BERNADETTE E.
Le client n'a pas laissé de commentaire.Cynthia W.
Le client n'a pas laissé de commentaire.JEFFREY A.
Outstanding customer service. Even though everyone there was busy, the staff still took the time to acknowledge that you were there and waiting. When they did help you they didn't waste any time. They were automated with hand helds devices. This made returning very easy. Night and day experience from pick up.DOUGLAS W.
Le client n'a pas laissé de commentaire.Kenneth H.
Rent a truck at many places from uhaul but this location was the best so farMAX E.
Le client n'a pas laissé de commentaire.James M.
Trucks need to be serviced better, the front end and/or suspension was like trying to steer Mr Toads wild ride. A miracle we all made it back'Stanley W.
Le client n'a pas laissé de commentaire.SHAUNA T.
Le client n'a pas laissé de commentaire.SEAN F.
Agents are always in a hurryEdgar P.
Le client n'a pas laissé de commentaire.STEVEN W.
Took 30 min to talk to someone to pick up the truck. Which meant we lost 30min of our 4hr scheduled time to use the truck. I was told a receipt would be sent to my email, but never got itTAHNEE C.
Check in and check out was extremely fast. Truck was ready to go on timeWendy D.
Deliver the vehicle that was booked! A bigger truck is not an upgrade when it get 7,5mpg over 474 miles.DANNIELLE J.
Le client n'a pas laissé de commentaire.REZVANIYEH N.
Le client n'a pas laissé de commentaire.ROMAN J.
Le client n'a pas laissé de commentaire.JOSE C.
Le client n'a pas laissé de commentaire.ANDREW D.
Le client n'a pas laissé de commentaire.Joseph R. | Expérience générale
Le client n'a pas laissé de commentaire.JUSTIN B.
Overall general professionalism and communication should be improved. Philip was really helpful.Kassandra M.
Le client n'a pas laissé de commentaire.LEWIS K.
Staff was very nice.Vince A.
Le client n'a pas laissé de commentaire.Nathan L.
I was told I would pay 5,75 $ fo a gallon of gas if I didn't fill up. Since I was only driving 17 miles, I decided to not put any gas in. No one told me there was a 30 $charge for putting gas in, or a 30 $charge for the gas! 60 $for gas to drive 17 miles??!! Not cool! This will be posted on the internet for all to see!STEVEN C.
My container had a skewed door/hinges that didn't line up correctly to put both latches on, but everything arrived safely.Laura W.
Sunday night attendant, very cordial and knowledgeable. In and out in just few minutes. No hassle and convenient drop off after hours.OSCAR R.
Le client n'a pas laissé de commentaire.MAURICIO S.
Le client n'a pas laissé de commentaire.MARTIN S.
No issues at allGary E. | Expérience générale
? Easy, walk up get it and go, drop off and go . Done Thank youThomas F.
Looks like you have the bases covered with your new locationDAVID C.
Better management of inventory at corporate level.John Michael C.
Le client n'a pas laissé de commentaire.hannah H.
Le client n'a pas laissé de commentaire.Joseph A.
Reserved cargo van online and once at store van was not in inventory. Staff was nice enough to upgrade me to box truck. The problem is that I reserve the van because it fit in parking garage I was delivering furniture to and the box van would not. At 68 years old I had to carry furniture 3 times as far because of this. Not a good day for me.RONALD M.
Le client n'a pas laissé de commentaire.MICHAEL B.
Thank you!!KATRINA K. | Premières impressions
All good, no problemsKevin D.
Le client n'a pas laissé de commentaire.WILLIAM D.
Le client n'a pas laissé de commentaire.Mike S. | Premières impressions
Le client n'a pas laissé de commentaire.KYU K.
Le client n'a pas laissé de commentaire.marta w. | Premières impressions
Great costumer service.Neftali G.
Convenience, clean, awesome location, great representative. What's not to likeBRIAN J.
The California of the experience was very positive. They were organized and communication was great. The box was dropped off on time and picked up on time, and I was informed of the timing at each step. The experience at the other end in South Bend, however, was the worst. A complete nightmare. There was no communication whatsoever. My U box was scheduled (since the order a month earlier) to be dropped off on 9/9. I specifically purchased airfare and flew to South Bend so I would be there on that day. It was not dropped off until 9/13. Despite numerous calls and emails, I was never given any information as to the delay or when my box would show up. I even went to the location to talk to someone in person and was lied to about where the box was and when I could expect it. I had guests that arrived on 9/10, and they had nowhere to sit or sleep because my Ubox was not delivered on time. When I finally reached a customer service representative on the phone, I was told that I would be compensated 50 $for each day (4) that the box was late which has not happened. I was shocked to then actually be charged 100 $for a four day late delivery! And now the South Bend location is trying to charge me monthly rent for the box beginning on 9/14, the day AFTER it was returned to U-Haul. While I would highly recommend the service based on the California end of this transaction, based on the Indiana end. I would tell people never to use this service. Unfortunately, it was the terrible customer service and lack of communication, along with no explanation or apology, that made the most recent, biggest and worst impression. I am incredibly disappointed at the lack of customer service, and that there has been no follow through as well. I am generally very laid-back, patient, and understanding. But my experience with the U box in South Bend it is truly a nightmare.Kristina J.
Le client n'a pas laissé de commentaire.ELISABETH W.
Le client n'a pas laissé de commentaire.Anthony P.
Great experience 👍Luis D. | Online Move In
I have used u-haul over many years now and each time I come to appreciate more and more just how good of an American business this is. They provide a critical service for this country and they should be recognized for this fact, and how well they implement it. The staff is always is positive spirited and very helpful. I havent had any negative experiences so far. They're doing something right at this company and it shows. Merci.Alan P.
Le client n'a pas laissé de commentaire.Yubo J.
Well I first tried to rent a truck thru my phone. It was combersom and some of the instructions were wrong for example the number for the pick up truck would be on the left when in fact it was on the right. I thought I was renting a pickup truck but it said switched to a 10" truck. In fact it was completely different. A picture with the information would be useful. When I finally located the right vehical the lock was completely jammed, I could move all three except on would not budge. That was a complete waste of my time and energy! Also, everything is done thru the phone, not personal. I went during operating hours and it was combersom to get thru the process on my phone when I want to get going! It would be better service to have someone come out and go thru the process to document. I don't like the way it is set up. Also to check the locks for function is a good idea.CONSTANCE H.
Make the holes a tiny bit bigger it was so difficult to get the tie downs in because I had oversize tires so I had to get straps the ones included didn't work and maybe add a winch option I would have paid extraCASSIDY T.
Le client n'a pas laissé de commentaire.RUSSELL V.
Best service and people. Huntington Beach is terrible.CRAIG H.
Excellent workMATTHEW M.
This is a new facility and everything went smoothly, the staff were helpful and they even pulled the truck to the door for me to walk right out of the office and directly into the rental. Not a reflection on this office but towards the online booking: the online booking did not allow me to proceed without purchasing the additional insurance protection package; the feds refer to this as "Racketeering" this practice would cease immediately.Laurence M.
Le client n'a pas laissé de commentaire.PETER R. | Expérience générale
Hit some snags when picking up a trailer but the staff who assisted me went above and beyond to take care of the issues and got me on the road safely.NANCY W.
Le client n'a pas laissé de commentaire.EDWARD D.
Le client n'a pas laissé de commentaire.Kameron G.
My "Guaranteed Reservation" was not honored. I called customer service the day of my scheduled pick up and was assured the truck would be there ready for me. When I arrived, I was informed that my truck would not be there for at least 3 hours. I was told that the best they could do is give me a smaller truck and charge me a little less on for miles. I was also informed that I did not qualify for the 50 $broken guarantee credit.Chris N.
Le client n'a pas laissé de commentaire.MANUEL A. | Premières impressions
nothing but good things to say about your crews thereSimon P. | Premières impressions
All of the different employees that I interacted with (3) on different occasions went above and beyond in terms of service and kindness. The facility itself is new and it's so clean and convenient.Lorelei B. | Expérience générale
Le client n'a pas laissé de commentaire.GEORGE D. | Expérience générale
The Management and Staff were friendly and always very helpful! I just wished the after hours access was later in the evening.Brian A. | Expérience générale
Le client n'a pas laissé de commentaire.Luna E. | Expérience générale
Having a free month of storage was extremely helpful when every other storage and moving place required payment and is expensive. Our apartment wasn't able to move into for a week, which left us with no place to put furniture and some extra things. Having the free month of storage was a life saver for moving. The staff was helpful and friendly as well. It would be helpful if the office was open just a little bit later at times but it wasn't a huge deal. Overall it was a significantly pleasant experience.STEPHEN L. | Expérience générale
A woman phoned that our mattress, box springs and frame were left outside and she said we must pay 250 to dump. When we came to pick up to store in our new unit, the frame was missing. Other than this, the move went ok.SIDNEY S. | Premières impressions
Manager Philip is very nice , he answer all of our question and walk us through process. We used u- hall as last resort after cool pack cancel on us on day of moving . I looked around and called and finally we decided use u-hall . They had 10 by 20 available and that's what we wanted . We end up getting another one 8 by 10 and we are still moving but after he found out how tired and stress we are he really tried to help us . He has very nice humble manner and really like it . We will Use u- hall from now on and definitely refer to our friend and family . Thank you Philip . Vida moghaddamhamid T. | Premières impressions
WonderfulMOHAMED A. | Expérience générale
Le client n'a pas laissé de commentaire.PETER R. | Premières impressions
Le client n'a pas laissé de commentaire.James M. | Premières impressions
Le client n'a pas laissé de commentaire.ralph r. | Premières impressions
The young man that helped me(Chad) Entered in my daughter's name and address because she had an existing account under our last name. He didn't take the time to listen or pay attention to me about what this was going to be set up for. This caused my corporate card to be declined Several times locking it out! Finally after four phone calls with the card company and with help from another employee we figured out that the names did not match .ROBERT B. | Premières impressions
Le client n'a pas laissé de commentaire.ralph r. | Premières impressions
Le client n'a pas laissé de commentaire.Mike S. | Expérience générale
Thank you! To the employees of UHaul nice and helpful.EURYANTHE I. | Premières impressions
From the to end, every one was very helpful. Service is fast and more than excellent. The business is crazy by its nature but people are so kind. That is the key to your growth and fast success. I am additionally thankful for your u-box and storage facilities. Having moving help so easily available on your web page, makes my life so easy. I have to move many times because of my job. U-haul has been helping me for 7 years like reliable friend. Thank you and blessings to all of you.Archanaa A. | Premières impressions
Very clean and well organized - very nice staff!Cindi W. | Expérience générale
Le client n'a pas laissé de commentaire.TYLER F. | Premières impressions
Le client n'a pas laissé de commentaire.Perry S. | Premières impressions
Le client n'a pas laissé de commentaire.joseph l. | Expérience générale
Le client n'a pas laissé de commentaire.Allen M. | Premières impressions
Philip and Crystal were very helpful and explained everything. Very happy I found this place!Mike S. | Premières impressions
The person that helped me was excellent. The facility is very clean and well maintained.Michael B. | Premières impressions
Le client n'a pas laissé de commentaire.manuel r. | Premières impressions
Le client n'a pas laissé de commentaire.BARBARA W. | Premières impressions
Le client n'a pas laissé de commentaire.CARLOS F. | Premières impressions
Clean, organized, great office staff, convenient - as good as moving into storage can get!Cindi W. | Premières impressions
Le client n'a pas laissé de commentaire.Josephine W. | Premières impressions
Le client n'a pas laissé de commentaire.Maria L. | Premières impressions
We were assigned a storage unit which we were assured would work for our items. According to the agents, we found out later this unit was for disabled people. We got everything in except our couches and then found out our couches would not fit through the doorway. We asked for help and the first agent said, "what am I supposed to do about it?" We asked the 2nd agent to just give us a small unit to put our couches in so we didn't have to move everything and were told no. She wouldn't do anything except give us a new unit. No one would help us move our stuff, no apology, and no compensation. I never leave bad reviews but this was bad service. 3 extra hours of work for a fault that was not ours.Nicholas J. | Premières impressions
Staff was accommodating and willing to help other employees to faculae a smooth transaction.terrie b. | Premières impressions
Young Mr. Jessie was excellent!nestor a. | Premières impressions
Le client n'a pas laissé de commentaire.DZMITRY K. | Expérience générale
Le client n'a pas laissé de commentaire.mary h. | Premières impressions
Great service. The movers were also amazing. Made a very stressful day a breeze.Jill S. | Premières impressions
Rented a truck and storage unit together online under the 'first month free' promo. However, the Uhaul in Lake Forest would not honor the special and charged me for the first month of storage. Staff said they don't honor that special for first floor units. I closed the unit 3 days later.Heidi K. | Premières impressions
Le client n'a pas laissé de commentaire.joseph l. | Premières impressions
Paperwork was lengthy, but not avoidable.Jerrold B. | Expérience générale
The manager Phillip and his entire staff were extremely generous and thoughful and the use of their storage units and trucks made it easier for my overall move from out of state to store my belongings.Linda D. | Expérience générale
Le client n'a pas laissé de commentaire.DAVID B. | Expérience générale
The person who helped us was through and personal. He was a big part of this going well.Joseph R. | Premières impressions
Great Job.Anthony M. | Premières impressions
Le client n'a pas laissé de commentaire.DZMITRY K. | Premières impressions
Very clean and my experience was positive with both rentals and storage!! ThanksSheri C. | Expérience générale
Le client n'a pas laissé de commentaire.Maria L. | Online Move In
Le client n'a pas laissé de commentaire.Maria A. | Expérience générale
Le client n'a pas laissé de commentaire.Arthur W. | Premières impressions
Le client n'a pas laissé de commentaire.Allen M. | Premières impressions
Melinda and staff was so great and knowledgeable and helpful!!! Great experience. Thank you for accommodating us after the Costa Mesa area could not!!!Theresa H. | Premières impressions
Brand new facility, very helpful staff!Andres M. | Expérience générale
Le client n'a pas laissé de commentaire.Karen Z. | Premières impressions
It was painless unlike my past experience getting a storage unit .A+ THANK YOU.edward s. | Premières impressions
The Mgr and staff are so approachable with a smile and greeting that makes you feel at home! Although the building is new and maintain clean at all times! It has security all around which that's exactly what I was loking for ! I'm happy to continue to do business with U-Haul. Now, the only concern that I have is that I cannot pay my rent ahead of time but on the date that is due. And on the App, I cannot delete my old addresses?LUIS V. | Premières impressions
Everything was great but the rates are a little high.syed a. | Expérience générale
Great place to store thingsJudi P. | Premières impressions
Le client n'a pas laissé de commentaire.maria c. | Premières impressions
Very nice and clean facility. There were a lot of carts to move the itemsDAVID B. | Premières impressions
10 stars 🌟Elida T. | Premières impressions
Phil, you were unnecessarily rude and passive aggressive to your customer. I left our conversation wondering why someone would be so miserable, and figured you had other issues going on.Andrew B. | Premières impressions
Proving on board in sales area should be the same as what is on your contract. Price on sales material was lower than my contract :(Julie W. | Premières impressions
Le client n'a pas laissé de commentaire.john s. | Premières impressions
Very efficient girl.Donna M. | Premières impressions
Miranda made the process perfect, she is an asset & did a wonderful job w/everything even when i grumped about having to pay the 8 $. insurance fee.Susan H. | Premières impressions
Le client n'a pas laissé de commentaire.RUDOLPH B. | Premières impressions
The place is great...Very clean and well lit. The staff was excellentChristopher R. | Expérience générale
Le client n'a pas laissé de commentaire.donald w. | Expérience générale
SO easy to rent, instructions were clear and prompt, loved the comfort of doing it all online. Wonderful!Tracy B. | Online Move In
Staff was excellent!!james m. | Premières impressions
easy to set up and close down agreement. really happyJacob R. | Expérience générale
In regards to question 3, I did not remember anything about the card/check in procedure with the codes. Other than that everything exceeded expectations!Brian A. | Online Move In
Great units, Spacious, Very clean, and Climate control (in select units). Loading dock was very accessible, and they provide carts (both large and small). Elevator for mid and top floor access. And constant surveillance/security, ensuring safety of belongings.Reese B. | Expérience générale
Le client n'a pas laissé de commentaire.Aaron B. | Premières impressions
Staff was friendly but incompetent. Many had to ask others for assistance and couldn't do the job asked. I heard different things on using the key card for access, when to access, and wasn't given a response when asking how I pay from month to monthAmanda l. | Premières impressions
When we tried to confirm storage unit the day before our move to make sure everything was set, the employee at the front was very dismissive, provided little help and told us we were good to go, yet when we came to check in with als of our stuff the next day the whole system was down and we were unable to move into our unit. Finally after coming back the next day we were able to check in online by ourselves with no help only to find construction material in our unit. We then had to be switched to another unit and were finally able to move in.Steve O. | Online Move In
Everyone was very helpful and nice. The facility is clean and well organized and easily accessed.Debbie S. | Premières impressions
Thank you I would definitely recommend !Ingrid H. | Expérience générale
Le client n'a pas laissé de commentaire.Julian P. | Premières impressions
Literally the best of truck and storage combo. And I do this for work. 25+ trucks a year and it is a huge asset to combine the 2. Better for my business less travel in between less time for labor hrs for staff. Will only rent here love Phil and his whole team he does a truly standout job. I've read past yelp for olive street. A lot of upset and not honest folks because I've always had great customer service from every rep/staffElida T. | Premières impressions
Everyone was really nice the females and drivers where nice except the manager he seemed grumpy but other then that it was fine .Ingrid H. | Premières impressions
Le client n'a pas laissé de commentaire.Allison M. | Premières impressions
None. PerfectLori M. | Premières impressions
Le client n'a pas laissé de commentaire.CHRISTOPHER A. | Premières impressions
Miranda is skilled, professional and friendly.Tim K. | Premières impressions
Le client n'a pas laissé de commentaire.karen c. | Premières impressions
Very helpful and nice peopledonald w. | Premières impressions
Great helpful staff.KHALID H. | Premières impressions
Le client n'a pas laissé de commentaire.Dana H. | Premières impressions
AWSOME FACILITY AND STAFF RUNNING ITJohn V. | Premières impressions
Very clean and convenient facility. Personnel amical.Gina D. | Premières impressions
Given that the store is brand new, Philip and Miranda are doing a great job of training their staff and making the place be functioning in full capacity as soon as possible.sammy z. | Premières impressions
Le client n'a pas laissé de commentaire.QUIN B. | Premières impressions
Amanda provided excellent customer service. Merci.Monica D. | Premières impressions
Le client n'a pas laissé de commentaire.Terry T. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.