Le client n'a pas laissé de commentaire.
Bartholomew C. | Premières impressionsCustomer Reviews for U-Haul Moving & Storage of Lake Nona
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
The storage facility was easy to access, brightly lit, secure, clean and had enough carts
Mark L. | Premières impressionsThe staff was very helpful my one and only complaint is when I emptied out my UBox and went in to the office to let them know the gentleman just told me that they would email my receipt. And my purpose of taking it out was not to be charged I did this on Saturday the 18th of June and yet on the 21st I get charged. So here I am on the23nd and still waiting for my refund.
Daniel B.Not have a 5 day delay
Corinna M.Nothing'; service was fast, accurate and personal. I had a good time
Al G.Check in was easy and the staff were great.
Tim Graham T.Somewhere in this process I was charged for an excessive amount of miles that I did not put on the truck. I have sent an email inquiring about the incident, but have received no response to date.
Andy A.Great team and always happy to help, hard workers!
John S.Never. Again.
Georgia B.1. Self-service drop off on mobile app was fine 2. There is no CLEAR KEY DROP! You app shows an orange key drop box. I had to return the next morning to drop off key. The actual key drop is a less than obvious small vertical slot on the upper right of a glass door with a small green key drop sign in corner of door. At night when you are looking for an orange key drop this is Frustrating! Put a big orange sign with arrows! The response I got the next morning when I dropped the key is, “the orange drop box you got on your app is generic and we can't change that when you are dropping off from another location†so instead I have to find a small green sign in the corner of your glass door in the dark. Nice! Tell them to put up a big orange sign with arrows!!!!!!!!!! 3. You online chat is wanting. After waiting 10-15 min for response Michele comes on and says looks like you are inactive and ends my session. The problem with your chat is you have no way to respond after initial request as you wait for agent. FRUSTRATING! 4. I called support last night while at 7800 Norcoossee Rd and the wait time was 40-50 min. FRUSTRATING!
Steven W.Location is understaffed and underequipped. I thought the point of making online reservations and selecting the "Mobile Pickup" option was to not have to go to the store and wait over an hour in line just to get a truck. These U-haul locations need more staff and resources to serve customers better.
Felix O.The truck felt like it was falling apart. The air conditioner was not working and no one advised me of these issues since I did the entire reservation online.
Yvonne R.I made my reservation for 8am, when I got there it was changed to 9:30am no explanation it was not showing changes in the system and the first clerk was not friendly or helpful. He was very grumpy. Then I got there at 9:30 and i had to wait for about an hour to be serviced between long line and truck not available yet. The clerk that helped me at that moment made the difference about my experience. She was professional and apologetic
Jose S.Everything was fine. Only a small detail with the gas I had to pay more gas than I used and they did not return the money. I only used 16 miles and had to pay for 4,5 gallons of gas
Carlos L.Knowledgeable and professional staff. Excellente expérience
Paul U.The truck itself worked out well for me, but I was pretty frustrated with the whole process. I had also reserved 3 of the plastic boxes to rent & 2 dollies to go with my truck. When I went to pick up the boxes, I was told very matter of fact that they didn't have any. No one made eye contact with me, they were pretty short with me, and they were not helpful at all as I tried to get a refund and then purchase cardboard boxes. While I was there (a Sunday), I confirmed that I would have my truck and dollies on Thursday. When I came back for the truck, was told that they did not have any dollies. Again, no apology, kindness, or helpfulness. Directions for the truck were sped through super fast. Trying to ask someone what I needed to do to return the truck was also a frustrating process. I had never rented a moving truck before and was really intimidated by the process, and unfortunately it was as I imagined it would be. I have some extra boxes I need to return but I don't even want to go back there and deal with this location again.
Alison F.As always Kyle and team at uhaul at lake nona exceeded customer service and relations,they are truly an amazing team!!
ALAN P.Everything about my service was pretty average no complaints. After returning truck after hrs my phone died while finishing after hrs check in. I noticed your employee locking up the door at end of shift, i explained my phone died and he allowed me inside long enough to charge my phone and order a uber so i didnt have to walk the 10miles back to my vehicle. Its was the end of my 13hr work day and he was a life saver going beyond when he could have just gone home on a friday night.
dustin M.Excelente servicio, fue una experiencia muy Agradablegracias por el aporte que brindan a la comunidad
Dechsaida C.We found the driving steering wheel to derive a little in this van.
Victor C.THE TRUCK HAS LITTLE ISSUES, NOISING BEARING I SUPPOSE AND THE DOOR HAS PROBLEMS, AFTER THAT ALL GOOD
Oscar C.Amazing service!
Pete R.The worker who waited on me was ABSOLUTELY professional and courteous!
Aleda M.Staff and service was amazing. Taylor is outstanding. Merci
ERIC G.Overall pretty satisfied with this location.
Andrew R.Friendly service.
Chris C.Kyle and team at lake nona uhaul are absolutely awesome
ALAN P.Keep the rates as low as possible
DONALD G.Rien
Anita M.Nothing. You guys are good taking care of customers, especially Taylor.
Medee S.The way to return the vehicle! Should have everything in the same place, not the delivery in one area and the key drop off far away, dark and uncover. Maybe a real person awaiting for the return 24/7
roberto G.Nothing I can think of. Great location.
Charles M.The young lady that helped me was very friendly
IISHA C.Kyle and team at uhaul at lake nona are top notch in customer service and relations,they are awsome!!!
ALAN P.Always great service!
Brian F.Wonderful staff.
Sherry W.Remain CUSTOMER FRIENDLY
Nima K.Good job
Ronald B. | Expérience généraleVery clean establishment!!
shonna g. | Expérience généraleNo words can express how wonderful the management team is on this facility!
Lauren F. | Expérience généraleFacility was always well kept and the staff was true professionals. The young lady that was responsible for the up keep and cleaning of the building was the best I have ever seen. 10++++
CHARLIE B. | Expérience généraleWith the rate change it was to much for me so I went else where
SANDRA L. | Expérience généraleWould recommend. Would rent again
Valerie R. | Expérience généraleGreat staff and very clean
glen d. | Expérience généraleEl personal de este centro es profesional, muy atentos y serviciales. Gracias por todas sus atenciones.
hilda c. | Expérience généraleGreat service Kenisha
steven p. | Expérience généraleThis facility has the nicest staff.
Anna C. | Premières impressionsEvery personnel at this and every UHaul location are very helpful and accommodating. Carina was excellent.
Jacob A. | Online Move InThe price Got to be too expensive
Carol P. | Expérience généraleWould be better if you prorate monthly fees in that way you get any return when you do not stay the whole month Some competitors do this Thanks
Luis T. | Expérience généraleThe one issue was the facility having only one elevator. It gets busy with several people moving in at the same time. Everything else was easy.
Mitzy M. | Online Move InThe only problem I had was the storage I reserved was not available. So was it bit of an inconvenience. But other than that the facilities were clean and the staff was super helpful.
Damaris Q. | Premières impressionsEasy, online experience. Available units were displayed to include actual location in building. Same day use, clean and ready.
Michael S. | Online Move InThe general manager and the staff was excellent ! Would highly recommend
Kiera S. | Expérience généraleExcelente servicio
PEDRO M. | Expérience généraleAwesome people Great customer service
juan m. | Expérience généraleI am disappointed because whenever i deal renting the room I did not ask for insurance. I remember that I said to attendant Anita that I wouldn't have insurance. Whenever I request to return the amount, manager store told me that could stop charging since that time but no as rate..... Seems to me that it is unfair.... I still waiting that a big company as UHAUL authorized a refund about my request. Merci
eduardo b. | Expérience généraleClean facility, two restrooms ..always very clean, staff is excellent...friendly -helpful -professional. Good location, all kinds of vehicles and equipment to rent for my move as well as boxes and accessories to buy.
Patrick M. | Expérience généraleGreat place to place belongings in storage i recommended them to anyone!!!!!
Charles P. | Expérience généraleDespite the storage unit being inside mold somehow grew on everything in the facility. I had to dispose of my bed, chair, and couches and am currently having to deep clean everything else.
angelina v. | Expérience généraleGreat check in process, move in was super easy and went very fast. Nice facility, I feel my stuff is secure!
Kelly R. | Premières impressionsThe staff was very nice & helpful
Samantha T. | Premières impressionsEntire staff is amazing and very friendly. The facility is always clean and secure.
Neil G. | Expérience généraleDuring our move down, we used U-Boxes, a trailer and rented a storage unit from the Lake Nona location. The staff, especially the manager was phenomenally helpful and attentive. The inside loading bay, outside loading dock, and great service makes this the MOST convenient storage location I have EVER used!
Alex m. | Expérience généraleVery pleasant and answered all my questions
LETICIA G. | Premières impressionsLovely place, clean, spacious, well maintained, friendly and helpful staff. All around a great place to go.
DIANA J. | Premières impressionsGreat place, great management other than some in OBT area. Reasonable and compassionate management, professionals and courteous workers. Reasonable price!
Anne D. | Premières impressionsSuper nice employees. Even though they are really busy they keep their composure and try to help everyone.
lisa m. | Expérience généraleExcelente customer service, friendly staff and clean facility. I will definitely rent again.
IRIS S. | Expérience généraleThe staff was amazing, very helpful and explained everything in detail. Definitely going here again!
Marie C. | Premières impressionsExcellent service nice and clean
roberto v. | Expérience généraleIn that specific area I've seen few storage facilities. I did my homework in all of them and by far Uhaul was the more convenient in price, options offered and space (they're the tallest). And in this specific location I can see the vehicle fleet available and much more.
erick r. | Premières impressionsSuper helpful staff. You should advise how to open zip tie. You should slice new lock pkg. Open so new rental does not struggle. Clean and well maintained.
KEN M. | Premières impressionsMs.Karina always were helpful and with a nice attitude make you feel confident on the service and relax. Always remember me an be ready to help me with my storage needs and question.
Noel M. | Expérience généraleLet customers know there’s a 10$ fee for 24hour access at move in.
SHATEIA H. | Expérience généraleCustomer service was very pleasant to talk to and answer my questions with a smile.
Nereida C. | Expérience généraleThe manager was super helpful and friendly. The facility was always clean when I went there, too.
ryan s. | Expérience généralePersonnel amical
Jose P. | Online Move InEasy going
Jennette N. | Premières impressionsAlways clean Always safe Professional and friendly staff
franchesca f. | Expérience généraleFacility is new, very bright and at an excellent location.
NASSIN D. | Online Move InGood customer service
NOEL M. | Expérience généraleKyle who helped me with everything was knowledgeable, super friendly and extremely helpful.
VIRGIL K. | Premières impressionsLas entradas y códigos de accesos con las alarmas me parecieron complicados. Por todo lo demás muy buen servicio y organización.
Lourdes M. | Premières impressionsLoved this one but had trouble with y’all booking us a In the Roswell one when they didn’t have any available
Christie W. | Expérience généraleThere are two areas right by the elevator on the ground floor where people leave stuff they dont want for others to pickup. But the areas are loaded up with beds, couches, and furniture and it is really in the way of accessing the elevator especially if two or more people are trying to access the elevator. The areas should be cleared out and another location found for discarded items not anywhere near the elevator.
ABNER C. | Expérience généraleLa muchacha súper amable explica todo bien detalladamente
Carmen S. | Premières impressionsuhaul on narcoossee road was incredibly helpful. they fixed every issue i had with previous representatives and stores and made everything very easy.
Anthony D. | Expérience généraleGreat staff very helpful best uhaul I've ever been to!!!! Recommend them to any friends and family!!!!!!
Charles P. | Premières impressionsThe staff was very kind. I also used the moving helpers they were awesome as well
ANNE S. | Expérience généraleIt was very busy each time I was there to get moving supplies, pick up truck, move to storage - however the employees were very helpful to all I observed and they checked in with those in line so they knew next steps. Very nice job!!!!
DEBERA O. | Premières impressionsOnto of the best storage facilities we've used. Most answers should me "more than yes" and six stars.
Thomas P. | Expérience généraleThank you for your assistance Shawn Cavara
Diane L. | Premières impressionsVery friendly people,am very pleased with everyone