Customer Reviews for U-Haul Moving & Storage of Lake Nona

Évaluation :

5

The wait was a little long but everyone was very nice and helpful

Évaluation :

4

AC was only working intermittently. I told person when I dropped off to make sure it is addressed.

Évaluation :

5

Shawn and his staff go above and beyond to help there customers. If needed again I would use there facilities before anywhere else.

Évaluation :

5

Great team. Polite and helpful with a quick time around time.

Évaluation :

5

Excelente

Évaluation :

5

The truck was a real rough ride empty and full.

Évaluation :

5

Awesome customer service

Évaluation :

5

Everybody was helpful and friendly. Victor really helped me understand my reservation.

Évaluation :

2

Make sure ramp is working,equipment rented is in the truck, that the parts of the chains & all that's required are not damaged & clean the inside of the truck where driver sits. I had an awful experience & although I checked in online ahead of time & did my part, I was waiting for over an hour b4 I got to depart this facility. The ramp didn't work properly, which is the ONLY reason I got this truck, & we couldn't use the dolly bc, of the ramp. So I paid for this for nothing. My sister & I injured ourselves, & many items were damaged bc we couldn't use the ramp & dolly as needed.

Évaluation :

5

Fast and efficient service.

Évaluation :

5

Karina was great.

Évaluation :

5

Awesome experience !!!!!

Évaluation :

5

Great Facility and Staff. Storage was clean and maintained. Trucks were great as well.

Évaluation :

1

I was overcharged and I have been unable to talk to someone to resolve the matter

Évaluation :

5

Great service.

Évaluation :

5

Excellent service

Évaluation :

5

Very good

Évaluation :

5

Fue muy valiosa la ayuda recibida por este personal. Es un personal con un alto sentido de responsabilidad y excelente atención al cliente. Realmente todo mi agradecimiento para ellos, porque supieron darme la ayuda necesaria.

Évaluation :

5

Customer Service was excellent. Very impressed with this location.

Évaluation :

5

El personal de estas instalaciones tienen muy claro, cómo satisfacer las necesidades de los clientes. Siempre nos proveyeron ayuda en todo momento. Excelente grupo de trabajo. Son los mejores y en especial la chica qué brinda el servicio de mantenimiento en los pisos de almacenamiento. The staff of these facilities have very clear how to meet the needs of customers. They always provided us with help at all times. Excellent working group. They are the best and especially the girl who provides the maintenance service on the storage floors. Please keep up the good work.

Évaluation :

5

Great Team They all ways Go the extra mile to take care of Of me thank you very much Shawn staff

Évaluation :

5

Steve and his crew at the Narcoossee U-Haul are wonderful they all deserve a raise Mr. Moore

Évaluation :

5

Great quick and friendly service!

Évaluation :

5

The employee with the blue hair was amazing

Évaluation :

5

Muy limpio , empleados muy serviciales.

Évaluation :

1

I am standing in the store right now. Not enough staff to take care of clients. We were here and put some stuff in the box and I specifically told them multiple times we would be back to put more stuff in it. We came back and the box isn't where it was. Waiting for the manager to get this taken care of. So far truck rental and this has not been a good experience to say the least.

Évaluation :

5

Owner was fantastic - all the staff was attentive and courteous!

Évaluation :

5

Mantener el profesionalismo y servicios al cliente.

Évaluation :

2

Box was delivered almost 24 hours late because the "truck was damaged" and they waited till 45 minutes before my delivery window was up to tell me (I was the last window of the day). They told me they would deliver ASAP, but then couldn't even give me the earliest window for delivery the next day considering I should have priority because I didn't even receive my box when they told me I would.

Évaluation :

5

You're doing a great job

Évaluation :

5

Very helpful and friendly staff. The young lady that hookup the trailer to my truck was very knowledgeable in her job, more so than the two young men. Was actually surprised that she was able to handle the weight of the trailer and securing it to my truck. She was very patient and helpful. The two guys had to ask her for help in getting the trailer loaded.

Évaluation :

5

It was a seamless experience.

Évaluation :

5

Check to make sure equipment is in the uhaul

Évaluation :

5

Staff was exceptional

Évaluation :

2

A/C didn't work in truck, staff were unfriendly, never received an email with receipt

Évaluation :

2

They messed up my mileage. I drove less than 20 but they charged me for 60. I won't be renting a truck here again.

Évaluation :

5

Smoot process from start to end of my rental. Amazing staff, knowledgeable and friendly. They truly exceeded my customer service expectation.

Évaluation :

3

Employee was very friendly. I had to wait 20 minutes after signing contract. When I got the truck, there was a Styrofoam cup inside. A storage box in the middle seat. Although having knee problems they was very helpful in getting a step ladder for me to get in the u-haul, to driver 31/2 hours non stop. Recommending trucks need a foot rail to get in and out for disable or height disadvantage. The u-haul wasn't an up to date truck. It had a roaring noise on the passenger side which was very annoying the entire trip. I feel I should be reimbursed for not servicing and cleaning the truck properly.. When I went to return the u-haul to its destination, there was a sign on the door. that said there were closed from July 19, 2022 to July 31, 2022. Reopen August 1, 2022. Did not know exact where to park the truck and tow bed. But I did, and put the keys in the drop box. I took pictures to document, the sign, and placing the keys inside. Drop the keys before getting the mileage, Although I filled the u haul complete up ($100) before seeing I was only to fill it up 3/4 of gas.I reckon I will not be getting that back.

Évaluation :

1

The quote for the rentals was different than the charges. Not mileage, actual quotes for vehicle/dolly. To make matters worse they told us 24 hr rental then upon arrival said we were late because the rentals needed to be in at 9am or something along those lines. To make matters even worse I have been on hold for over 45minutes twice with no interaction with an agent. Got in touch with uhaul and they said the manager would call. The manager has not called.

Évaluation :

5

Friendly assistance

Évaluation :

2

Overall a really unforgettable and negative experience.

Évaluation :

4

When we picked up the uhaul there were blankets and a few other items left inside. The back latch was left open so when I was driving to my house somethings fell out of the back.

Évaluation :

5

Great service. I will use it again

Évaluation :

5

This particular unit has a power steering issue, otherwise use this location frequently. Shawn is the best and his team

Évaluation :

5

seat was the leather broken

Évaluation :

1

Intake Representative was not friendly or helpful and rushed through 5he instr instructions. She also guessed about how much gas there was and when I saw it was below the what she said. Plus I returned it with more gas than I received it and still got charged 9 dollars extra. Returning truck the a different Representative was nicer, but had to wait 20 minutes on line. I was not a satisfied customer.

Évaluation :

5

I can't thank you enough for helping me today. I originally had a reservation at Royalty Tires who had U-HAUL trucks. They are the worst. Thank God they sent me to you. I was taken care of and on my way in a matter of minutes. As a senior and a veteran you don't always get treated with kindness and respect. Thank you again.

Évaluation :

4

I returned the equipment, ok time and they charged me triple!!. I am disputing the charge, because for your employees inefficient work to check the lot they decided to charge me for 3 days. I had used this location many times and use the first time this happened. Hopefully they get it fixed and reimburse me. Besides that is a great location

Évaluation :

5

Truck had steering problems

Évaluation :

4

Was charged more then what was on my receipt that I received after I turned the van in.

Évaluation :

5

Truck seemed old and well used. A/C made a loud noise.

Évaluation :

5

Everyone at this location was fantastic and I have zero complaints at all.

Évaluation :

5

The locks are bit hard to open, If this can be opne easily that would be great, especially 4

Évaluation :

5

Definitely, I recommend U-Haul, everything was excellent. Staff very helpful and professional. Access and office hours very convenient.

Évaluation :

5

The rep who checked me in was fantastic; Very friendly and helpful. I can't recall her name but I appreciate the kindness.

Évaluation :

5

Only they need to have trailers that can go to other states!!!! Like motorcycle ,ECT.

Évaluation :

3

on 2 occasions I could not access my storage! once a damaged elevator, and then some furniture crossed on the first floor blocking the freight elevator

Évaluation :

5

The best of the best.

Évaluation :

3

the place was very hot... I seem to read that it was temperature controlled

Évaluation :

5

The lady’s working there were all amazing and super helpful.

Évaluation :

5

Victor was SUPER Friendly and efficient, He took the time to explain every detail.

Évaluation :

5

The storage facility was easy to access, brightly lit, secure, clean and had enough carts

Évaluation :

5

Good job

Évaluation :

5

Very clean establishment!!

Évaluation :

5

No words can express how wonderful the management team is on this facility!

Évaluation :

5

Facility was always well kept and the staff was true professionals. The young lady that was responsible for the up keep and cleaning of the building was the best I have ever seen. 10++++

Évaluation :

5

With the rate change it was to much for me so I went else where

Évaluation :

5

Would recommend. Would rent again

Évaluation :

5

Great staff and very clean

Évaluation :

5

El personal de este centro es profesional, muy atentos y serviciales. Gracias por todas sus atenciones.

Évaluation :

5

Great service Kenisha

Évaluation :

5

This facility has the nicest staff.

Évaluation :

5

Every personnel at this and every UHaul location are very helpful and accommodating. Carina was excellent.

Évaluation :

4

The price Got to be too expensive

Évaluation :

5

Would be better if you prorate monthly fees in that way you get any return when you do not stay the whole month Some competitors do this Thanks

Évaluation :

4

The one issue was the facility having only one elevator. It gets busy with several people moving in at the same time. Everything else was easy.

Évaluation :

4

The only problem I had was the storage I reserved was not available. So was it bit of an inconvenience. But other than that the facilities were clean and the staff was super helpful.

Évaluation :

5

Easy, online experience. Available units were displayed to include actual location in building. Same day use, clean and ready.

Évaluation :

5

The general manager and the staff was excellent ! Would highly recommend

Évaluation :

5

Excelente servicio

Évaluation :

5

Awesome people Great customer service

Évaluation :

2

I am disappointed because whenever i deal renting the room I did not ask for insurance. I remember that I said to attendant Anita that I wouldn't have insurance. Whenever I request to return the amount, manager store told me that could stop charging since that time but no as rate..... Seems to me that it is unfair.... I still waiting that a big company as UHAUL authorized a refund about my request. Merci

Évaluation :

5

Clean facility, two restrooms ..always very clean, staff is excellent...friendly -helpful -professional. Good location, all kinds of vehicles and equipment to rent for my move as well as boxes and accessories to buy.

Évaluation :

5

Great place to place belongings in storage i recommended them to anyone!!!!!

Évaluation :

2

Despite the storage unit being inside mold somehow grew on everything in the facility. I had to dispose of my bed, chair, and couches and am currently having to deep clean everything else.

Évaluation :

5

Great check in process, move in was super easy and went very fast. Nice facility, I feel my stuff is secure!

Évaluation :

5

The staff was very nice & helpful

Évaluation :

5

Entire staff is amazing and very friendly. The facility is always clean and secure.

Évaluation :

5

During our move down, we used U-Boxes, a trailer and rented a storage unit from the Lake Nona location. The staff, especially the manager was phenomenally helpful and attentive. The inside loading bay, outside loading dock, and great service makes this the MOST convenient storage location I have EVER used!

Évaluation :

5

Very pleasant and answered all my questions

Évaluation :

5

Lovely place, clean, spacious, well maintained, friendly and helpful staff. All around a great place to go.

Évaluation :

5

Great place, great management other than some in OBT area. Reasonable and compassionate management, professionals and courteous workers. Reasonable price!

Évaluation :

5

Super nice employees. Even though they are really busy they keep their composure and try to help everyone.

Évaluation :

5

Excelente customer service, friendly staff and clean facility. I will definitely rent again.

Évaluation :

5

The staff was amazing, very helpful and explained everything in detail. Definitely going here again!

Évaluation :

5

Excellent service nice and clean

Évaluation :

5

In that specific area I've seen few storage facilities. I did my homework in all of them and by far Uhaul was the more convenient in price, options offered and space (they're the tallest). And in this specific location I can see the vehicle fleet available and much more.

Évaluation :

5

Super helpful staff. You should advise how to open zip tie. You should slice new lock pkg. Open so new rental does not struggle. Clean and well maintained.

Évaluation :

5

Ms.Karina always were helpful and with a nice attitude make you feel confident on the service and relax. Always remember me an be ready to help me with my storage needs and question.

Évaluation :

5

Let customers know there’s a 10$ fee for 24hour access at move in.

Évaluation :

5

Customer service was very pleasant to talk to and answer my questions with a smile.

Évaluation :

5

The manager was super helpful and friendly. The facility was always clean when I went there, too.

Évaluation :

5

Personnel amical

Évaluation :

5

Easy going

Évaluation :

5

Always clean Always safe Professional and friendly staff

Évaluation :

5

Facility is new, very bright and at an excellent location.

Évaluation :

5

Good customer service

Évaluation :

4

Kyle who helped me with everything was knowledgeable, super friendly and extremely helpful.

Évaluation :

4

Las entradas y códigos de accesos con las alarmas me parecieron complicados. Por todo lo demás muy buen servicio y organización.

Évaluation :

3

Loved this one but had trouble with y’all booking us a In the Roswell one when they didn’t have any available

Évaluation :

4

There are two areas right by the elevator on the ground floor where people leave stuff they dont want for others to pickup. But the areas are loaded up with beds, couches, and furniture and it is really in the way of accessing the elevator especially if two or more people are trying to access the elevator. The areas should be cleared out and another location found for discarded items not anywhere near the elevator.