Julie was very helpful and answered any and all questions I had. The location was very clean and the rental van was very clean! I will definitely refer others to this location.Joshua M.
U-Haul Moving & Storage of Lake Norman
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Steven L.
Julie was a pleasure to deal with. Thank you!JOANNE M. | Expérience générale
They are always helpful, fast and nice - Excellent Service! Merci.Nicholas K.
Nothing. Staff very helpful and friendly. I will always use this location from this point forward.William B.
Both my pick up location and drop off locations were changed from my original confirmation and in both cases they were 15 minutes away further than the original confirmation.RICHARD M.
Le client n'a pas laissé de commentaire.PHIL N.
They did an amazing job of maintaining social distancing and safe COVID procedures. Great, personable staff!Dorothy H.
Le client n'a pas laissé de commentaire.Leonard D.
Julie was great. Thank you!!!!Douglas S.
Staff friendly and helpful.ROBERT A.
Perfect experiencedavid P.
Le client n'a pas laissé de commentaire.MARIO M. | Expérience générale
Le client n'a pas laissé de commentaire.steven S.
Le client n'a pas laissé de commentaire.Yates H.
Movers returned my truck so i did not interact with anyone at this location.Denise W.
Le client n'a pas laissé de commentaire.David S.
Nothing,very much helpKristina B.
Le client n'a pas laissé de commentaire.Russell D.
Great servicePaul B.
Le client n'a pas laissé de commentaire.GERALD M.
Le client n'a pas laissé de commentaire.JAMES V.
Le client n'a pas laissé de commentaire.Marc M.
Le client n'a pas laissé de commentaire.CHARLES S.
Your systems were down when I rented the truck which made it take longer than it should have to pick up the truck. Also, the truck was only 1/2 full with gas when I picked it up and I thought it would be full. I tried to call many times to make sure I wouldn't get charged for only filling up what I used. Every time I called, I got the main recording for UHaul saying it would be 20+ minutes wait time. Really??? That's terrible customer service even with COVID. I ended up just filling it up to where it was when I picked it up, but stressed about it the whole time. Both of these issues seem to be a "corporate" issue, and not an issue caused by the local management. Sounds like Corporate needs to address themselves.Carol W.
No improvement needed.Harold W.
Always helpful staff- calls when they have a question about the rentalKEVIN E. | Expérience générale
Le client n'a pas laissé de commentaire.susan h. | Premières impressions
Julie, and her entire staff, are helpful, friendly and welcoming. And the facility, including the office, property and storage unit is cleaner than anyone would expect! I have used several storage companies and this location is above and beyond the others!!Leigh M. | Expérience générale
Would have given 5 stars but was charged a late fee because the individual who initially signed me in did not check my new info on my card and update it on my record. The rental charge was declined because the card had expired. I was unaware that my info had not been updated when I came in to request a unit. I was charged a late fee as a result.NANCY S. | Expérience générale
I want to give a special thanks to Sean Taylor and Julie Lloyd. Both were a big help to me. Well done!Annette S.
Le client n'a pas laissé de commentaire.Kevin M.
Julie and Maekala (spelling) are absolutely great at what they do. They ensured that I was completely satisfied several times with my rental and also ensured that the vehicle and auto transport was hooked up properly before I left the premises. I would highly recommend this facility to anyone and Julie and Maekala deserve a raise. They go way above and beyond their daily duties and deserve to be recognized for their efforts. Merci.Calvin D.
He didn't even look up and when I asked him questions he was curt and abrasiveTricia E.
A woman called me on 10/30 who was incredibly rude and aggressive over the phone as we hadn't returned the UHaul yet. I explained three times that we had spoken to customer service earlier in the week and they had informed us we could keep an extra day and would put a note on the account. This part didn't seem to be relevant to the woman over the phone who angrily told me they needed it back right away. Down right rude, I will never deal with this location again.VICTORIA M.
Le client n'a pas laissé de commentaire.John H.
Le client n'a pas laissé de commentaire.Jeffrey H.
Every time I rent from them it is a very pleasant experience.David W.
GREAT PEOPLE, AND SERVICEJohn G.
Le client n'a pas laissé de commentaire.PATRICIA H.
Le client n'a pas laissé de commentaire.robert S.
Very friendly service from all the employees.Stanley H.
Le client n'a pas laissé de commentaire.Sue G.
Le client n'a pas laissé de commentaire.TODD W.
Le client n'a pas laissé de commentaire.jackie a. | Expérience générale
Le client n'a pas laissé de commentaire.SHARON B.
Le client n'a pas laissé de commentaire.Louis P.
This is the only location we will use. Always great service, smiles and Julie the manager makes sure we are taken care of.Kathryn P.
Le client n'a pas laissé de commentaire.Lee G.
While the phone app did not work properly the manager was very professional and efficient in fixing the problem.George M.
Very nice employees. Courteous, professional, well informed!mark M.
Friendly and helpful. No improvement needsDerek E.
Le client n'a pas laissé de commentaire.DEREK M.
Le client n'a pas laissé de commentaire.CRAIG A. | Expérience générale
Le client n'a pas laissé de commentaire.Tracy R.
Le client n'a pas laissé de commentaire.Norman C.
Mold on EVERYTHING. AND rodent activity inside of the storage. The is ALWAYS a piece of equipment that is parked just outside of that unit.. That limits you from driving up close to access the unitLORRAINE S. | Expérience générale
Le client n'a pas laissé de commentaire.vishel M.
Julie is a true asset to your team. She is one of the most patient and helpful customer service people I've met. Thanks for saving the day Julie!!!Carolyn M.
The drop off was easy and Julie was great.Brad M.
Le client n'a pas laissé de commentaire.CHELSEA P.
Le client n'a pas laissé de commentaire.Isabella G.
Le client n'a pas laissé de commentaire.Troy C.
Le client n'a pas laissé de commentaire.DEJUANA W.
The people at Lake Norman UHaul are some of the most friendly people I have ever hade the pleasure or working with. And the facility is so clean. They even re-swept and wiped down the walls of my unit just before I started moving my items in!Leigh M. | Premières impressions
Very friendly and helpful staff. Best experience I have ever had with any U Haul facility.Bruce L. | Premières impressions
Very friendly and professional staff. Best experience I have ever had with a U Haul location.Bruce L.
Truck leaked and furniture was wet when we delivered load. Disappointing.Thomas M.
Le client n'a pas laissé de commentaire.Todd D.
All the staff are helpful and courteous, offering knowledgeable service in a friendly manner. When I requested a change in my initially assigned storage locker, they accommodated my request without hesitation. The facility was always found to be clean with proper COVID practices evident. I definitely recommend this U-Haul facility. If you are planning a self move, check them out before buying boxes & packing materials.John D. | Expérience générale
Just wish there was a way to rent a one way motorcycle Trailer . I had to pull it empty for 2000+ miles.Lori C.
Le client n'a pas laissé de commentaire.Henry F.
The two ladies that work at this location are amazing but the young guy needs a lot more training in customer service. I hope corporate is reading this, employee's use personal phones to upload driver license's into the system. That's a very big privacy issue, this policy should be changed as they took a picture of my driver license without my consent.Vishal M.
Le client n'a pas laissé de commentaire.David G.
Didn't want to discuss anything about the rental. I drove up and 10 miutes later, someone said, "leave it here." Average re: clean and inviting Personnel were absentMilton M.
Le client n'a pas laissé de commentaire.Bobby O.
Great staffJoniafer S.
Nothing they where very helpful and nice there ðŸ‘ think you guys for everything you've done for me.Anthony D.
Julia went out of her way to help me. She’s great.William P. | Premières impressions
Rented a pickup ruck and returned it in less than 24 hours with a full tank of gas... So why was my charge over 100,00 $ when the rate is supposed to be 19,95 $? We only used to for about 20 miles within the Cornelius uhaul perimeter. Way too expensive for a pickup truck. Too many deceiving charges tagged on that are not fully disclosed. Will not be doing business with this company again not will I recommend.Sheyla F.
Casey is a rock star!Dara W. | Premières impressions
Le client n'a pas laissé de commentaire.Marc M.
Service à la clientèleVishal M.
The lady who handled my checkout was VERY nice. Professional, friendly and she fully connected my trailer. I didn't have to do anything except check the condition and the lights! Great job!Thomas S.
This is the only Uhaul we will use in our area. Your manager Julie has always given us outstanding service. She goes above and beyond to make each rental a good experience.Kathryn P.
Le client n'a pas laissé de commentaire.Janice M.
Le client n'a pas laissé de commentaire.Magda S.
Le client n'a pas laissé de commentaire.Jackie M.
great people and customer servicejustin S.
Your staff are friendly and very helpful! We were grateful for their kindness. Somehow there was a glitch in the entry for the rental (most likely due to Labor Day weekend). We were told we had til Tues. to turn it in (rather than Sat.) As it turns out--that communication didn't go through online. Happily, the manager at the drop off location was willing to waive the 3 days late fee! EEKA!Chris T.
Le client n'a pas laissé de commentaire.PRISCILA Z.
We found the process to be incredibly smooth at this location. Julie was friendly, helpful, and even opened up a few minutes early for us! On return there was someone waiting to receive our truck. All in all an awesome U-Haul experience!William R.
It was perfect. Julie was great.Arthur R.
Le client n'a pas laissé de commentaire.tabitha c. | Expérience générale
Dangerous street locationFLOYD C.
Staff just directed us to call a central help number after reporting the water damage to most of the items from my apartment due to your defective truck!Fiona L.
Le client n'a pas laissé de commentaire.Lance C. | Expérience générale
Le client n'a pas laissé de commentaire.Michael A.
Le client n'a pas laissé de commentaire.Theresa S.
Le client n'a pas laissé de commentaire.Michelle G.
Le client n'a pas laissé de commentaire.David A.
Le client n'a pas laissé de commentaire.john R.
Le client n'a pas laissé de commentaire.Ronald R.
Le client n'a pas laissé de commentaire.Daniel A.
Truck was very clean and ready to go. Rep was very nice and professional.Bobby W.
Staff is extremely friendly and helpful.Kevin R.
Disappointed to have to pay for mileage due to no uhaul having the equipment I needed closer to my home. Had to use two different Uhaul places just to rent a truck and a trailer. Trailer was 5 min from my home but truck to pull it was over 10 miles. I have to pay the extra bc you guys didn't have equipment in stock. In store and call center was very nice to work with.Christopher B.
Super easy pick-up and drop off. Highly recommend.Michael C.
Le client n'a pas laissé de commentaire.Jeramie G.
Le client n'a pas laissé de commentaire.David W.
Le client n'a pas laissé de commentaire.Christina V.
The lady working at the desk when I picked up my truck was wonderful! Made the moving experience even better.Molly H.
Le client n'a pas laissé de commentaire.Robert D.
Very impressed with location and vehiclesteven T.
Great, helpful staff!stefanie j. | Expérience générale
Le client n'a pas laissé de commentaire.LINDA M. | Expérience générale
Personnel amicalCRAIG A. | Premières impressions
Le client n'a pas laissé de commentaire.COLIN S. | Expérience générale
Le client n'a pas laissé de commentaire.Karen B. | Expérience générale
Nice peopleMichael Q. | Expérience générale
Le client n'a pas laissé de commentaire.raschelle m. | Expérience générale
The staff here is amazing and Julie is awesome 👏🏽 Extremely clean and very accessible.Cheryl B. | Expérience générale
Le client n'a pas laissé de commentaire.Brianna l. | Expérience générale
Le client n'a pas laissé de commentaire.Robert W. | Premières impressions
Le client n'a pas laissé de commentaire.David W. | Expérience générale
Excellent experience renting a unit at this Uhaul location! Great employees that makes it an outstanding experience; very clean storage units and everyone was very friendly and helpful!!!jaqulyne s. | Expérience générale
The staff were friendly and professional and the information they provided me about the storage unit and truck rental was very helpful. Great overall experience!Gary S. | Expérience générale
Ray was very helpful and friendly to deal with. He made it very straightforward and easy to rent. I felt comfortable dealing with him and would recommend them to anyone.Michael P. | Premières impressions
Le client n'a pas laissé de commentaire.jaqulyne s. | Premières impressions
Julie, Ray and the rest of the staff were extremely helpful!James P. | Expérience générale
Great staff! Very helpful and professional.ann e. | Premières impressions
Julie went out her way to help me in every way. To me she went way beyond to helpCheryl J. | Expérience générale
We were very impressed with the professional manner the complex was handled and felt like part of your family. Thank you and I'm sure we will require your storage facility again!Jane E. | Expérience générale
Le client n'a pas laissé de commentaire.Micheal C. | Premières impressions
Ray was a massive help and a blessing on a long day. I booked the wrong size and he quickly changed me to a new unit. Unit is clean and feels safe!Lauren C. | Online Move In
Very attentave. Great customer service. The office has some one always there.Edward K. | Premières impressions
Sean was extremely helpful, as was Julie when I asked to switch units for ease of backing in my boat. Both very professional and very nice to work with.robert v. | Premières impressions
I never had a problemErin W. | Expérience générale
Had constant issues w/ staff parking in front of our unit. Price was changed when mgmt changed w/ no warning & treated rudely & we could leave if we didn't like it. Door didn't close to the ground.randy o. | Expérience générale
They were GREAT!Bonnie B. | Expérience générale
All good, thank you.robert l. | Expérience générale
Great wine storage area. Very convenient and easy to access. Will recommend to others.Doug J. | Expérience générale
Parking at the entrance is tight. Everything else met expectations. Staff always helpful.Ken J. | Expérience générale
The entire staff are so friendly and knowledgeable. If I am ever in the need of a storage unit again, this will be the very first place I will go!Victoria B. | Expérience générale
AucunAndrea A. | Expérience générale
I was only a short term tenant, but the staff at U-Haul Moving and Storage of Lake Norman were top notch. They were very friendly, helpful, and accommodating. Je les recommanderais sans hésiter.Matthew K. | Expérience générale
friendly staff but... NO parking, so difficult to maneuver. narrow hallways, minimal carts for use, no lights in unit, light in hall not working, so had to use flashlight to find things in unit.nicole l. | Expérience générale
Excellent facility. Would highly recommend to a friend.Glenn J. | Expérience générale
Great experience. All the staff I worked with at the Cornelius location were responsive and helpful. The rental truck was clean and reliable, and the storage unit I rented was convenient.Matthew K. | Premières impressions
Staff was really nice and accommodating.Brandon D. | Premières impressions
rental and pickup of truck was fairly easy, but was next to impossible to get a hold of anyone, and took days to resolve a billing issue and countless time spent on hold. that is why the low scorenicole l. | Premières impressions
Couldn’t have been happier with the service I received.Kristin B. | Expérience générale
Great customer service and pricing. Thank you!RICARDO D. | Expérience générale
loader price was 50 dollars, I agreed. when complete I paid 50 and a 20 dollar tip he was happy. Store staff wants another 30 dollars has harassed me with text and phone calls nonstop.MARK C. | Expérience générale
The facility is top notch. The staff is very helpful. I would recommend this facility to anyone that needs a storage facility and we will use them again if we need a storage facility.Steven Z. | Expérience générale
Was very pleased of the kindness shown to my son, Alex, when he moved my contents out. Your actions were very much appreciated, as it was near the time you were closing. Thanks again. Ms Ramona JordanRAMONA J. | Expérience générale
I have used this facility many times over 20 years... Very reliable...ktwKarl T. | Expérience générale
Excellent customer service. Julie, Brittany and Ray were professional, friendly and very helpful during our relocation process. Will certainly use this location if needed in the future.Mary P. | Expérience générale
Thanks very good attentionAura R. | Expérience générale
A remodel of my local condo required a temporary move out of my stuff. You provided me with a "one stop shop" with a truck rental, storage space, and moving labor. I had a very positive experience.Mark S. | Expérience générale
The employee was courteous very helpful she took time to explain and showed me a few storage unit! She was very very helpful!!Vernon T. | Premières impressions
Office staff was also extremely helpful and would go above and beyond to help our move less stressfulAdam L. | Expérience générale
Nos recibieron muy bien y nos brindaron una Exente Atención Gracias.Aura R. | Premières impressions
Ease of self move. Manager very helpful.Jane E. | Premières impressions
Everyone are very friendly and I will return to this locationRuth E F. | Expérience générale
Wonderful staff has always been very helpful! Facility is well-maintained and secure. Thank you so much!GLORIA D. | Expérience générale
The whole crew was personable, nice, and laughed the whole time. They really seemed to enjoy what they were doing. The unit was clean except for a rat trap but that is understandable.Dale R. | Premières impressions
Melissa was an outstanding sales person and responder to my questions. Further, she facilitated check-in in a manner that was smooth, positive, and fun. Now, I am off to pack and move!John G. | Premières impressions
The people who work here are always friendly and supportive. I've always been happy working with them. The place is kept clean and tidy.JOANNE E. | Expérience générale
Very convenient. Always friendly staff and willing to help. Parking is a little tight, but people are in and out to make loading/unloading easy.Jeff G. | Expérience générale
ExcellentChirstoper C. | Expérience générale
Good peopleWalter J. | Expérience générale
Amy and Julie very nice people.Ruth E F. | Réservation
Easy to enter and exit and at the same time extremely secure. Always clean and moving supplies are abundant. All employees were friendly & provided excellent service. Would return to this location!!!JOHN P. | Expérience générale
Melissa Neal did everything she could to help us! (loaded truck, changed plans, hurricane on the way) She was fantastic! She went above and beyond and I'm grateful for her service. Well done!!!Timothy M. | Réservation
Melissa, was very helpful on the phone.Ruth E F. | Réservation
I want to thank Melissa and staff for making a very frustrating day easier to deal with. They were so vey accomdating with resources and their knowledge of the process. We thank you very much! DDanna R. | Expérience générale
Staff easy to work with. Employee Julie was especially helpful.brenda b. | Réservation
Melissa and her staff are the best! One of the best customer Service's experience I ever had! They went well above and beyond to help me out returning my Ihaul truck and getting me situated into my sPaul P. | Réservation
Great customer service!Ashley M. | Expérience générale
Great people at this site!Nancy S. | Expérience générale
Quality facility with a great staff.WILL L. | Expérience générale
We always use this store even though it is not closest to our home. The service is efficient and always friendly and helpful. You have a very good manger here! It's rare. Please reward her :-)Kara R. | Expérience générale
Excellente expériencebill c. | Expérience générale
The truck I used to move in had not been updated with workable wipers , as they were literally falling off as I took truck away . The young lady replaced them promptly though .Brad M. | Expérience générale
Clean and convenientEugine m. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!