Évaluations des clients U-Haul Moving & Storage of Lake Oswego

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Lake Oswego

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JAMES P. le

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This was the WORST experience I've ever had moving! We called to make an appointment to pick up the box and arrived on time - no box. It wasn't ready so they told us to come back the next day (we live an hour away from this location). The next morning I tried to call and confirm that we had an appointment and they told me "it looks like it". We arrived on time and - no box again. The staff was very unconcerned and didn't seem like they were going to help us except we got pretty frustrated. They finally located the box after waiting around for at least an hour. There wasn't any care, concern, organization, efficiency or customer service in existence at all. I will NEVER recommend this service to anyone. Also, we shipped our box from ALASKA to Oregon and it cost $1600. I would love to know why it cost almost that much ($1200) to ship it from Oregon to Utah???? I was baffled at the price but what could we do? Our stuff was already packed in the box in another state. So frustrating when my Mother used a different company to ship the same distance and got 2 boxes shipped for less than our 1 and that included packing the boxes, delivery and pickup. U-haul was a huge rip-off.

Morgan W. le

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Le client n'a pas laissé de commentaire.

John S. le

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Le client n'a pas laissé de commentaire.

Gary B. le

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Le client n'a pas laissé de commentaire.

Mary N. le

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Le client n'a pas laissé de commentaire.

Mark D. le

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Faster check-in. I did everything with the app and it was totally wasted. Also I don’t like you guys photographing my driver license.

Robert L. le

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Le client n'a pas laissé de commentaire.

Elaine G. le

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Great service.

Thomas L. le

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Equipment was fine. I thought, though, that photocopying my driver's license and the several texts to my cell phone were needlessly intrusive - makes me hesitant to use U-Haul again, though I have little option I guess.

James V. le

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On line reservation was good, however pickup process was redundant. Could have been quicker.

Michael R. le

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Le client n'a pas laissé de commentaire.

donna S. le

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Le client n'a pas laissé de commentaire.

Rodney W. le

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Le client n'a pas laissé de commentaire.

Winifred W. le

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UHaul used the "from" phone number to call us, so we didn't get a call on the receiving end, and I had to call in; but staff was very helpful and the container in perfect shape. Thanks! I found UHaul by seeing a container down the block. PS Pods don't currently service Cape Girardeau...

Lanesha M. le

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Le client n'a pas laissé de commentaire.

Diane L. le

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I was charged an extra $10 a month I also closed my account and you kept charging me. It took me 5 times to get someone in lake Oswego. I was always directed to a helpline.

nate J. le

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Very good service

Alexander B. le

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Cheaper rates.

Erich B. le

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I reserved a 26' well in advance. My son was paralyzed last summer and moving with a quadriplegic is not easy. Friday evening the day before pickup we were notified via text that truck was in Lake Oswego, not on McLouglin Blvd. in Milwaukie (close to our home and our move). Consequently, this change doubled the mileage and we had to pay an additional $20. What a terrible way for U-Haul to make more money. I understand the truck not being available at the location requested, but to charge a person extra to pick it up and return it is really sad. We don't have that extra money. I won't use U-Haul again if this is status quo.

Hannah G. le

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Le client n'a pas laissé de commentaire.

Nicholas T. le

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This is the second time that I have used the after hours option and the app wasn’t working. This time, it was once we got to the cc option. It kept telling me that card was declining but there was WAY more money On the card then the uhaul truck cost. I called my bank and they stated the app was not even attempting to pull money out of my account. When I called I got pushed around, nobody cared and all they could do is reschedule me to pick it up the next day. No happy at all.

Ruth G. le

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Le client n'a pas laissé de commentaire.

Bryce P. le

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Le client n'a pas laissé de commentaire.

Scott A. le

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Very helpful. Offered me things like extra insurance but not a hard sell. Very nice people.

Tiffany P. le

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Clerk was wonderful! He helped me put the lock on my truck and was incredibly kind.

Mark L. le

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The check in process could’ve done better. The fellow who came out to greet me made it sound like I could just walk away. I went in the office and another representative came out and thoroughly checked the track the mileage and the cleaners with me present. I felt better about this.

Kerri C. le

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Le client n'a pas laissé de commentaire.

Eric S. le

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Le client n'a pas laissé de commentaire.

Josiah L. le

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Le client n'a pas laissé de commentaire.

Mary O. le

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Le client n'a pas laissé de commentaire.

Sara V. le

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Le client n'a pas laissé de commentaire.

Perry S. le

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Le client n'a pas laissé de commentaire.

maria b. le

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Very easy to rent my storage space!

Pat K. le

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Love this place. Been here several times and I would recommend to family and Friends any day! They always take care of me and this time the general manager did. Thanks

GARY S. le

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Fast. Friendly. Clean. Convenient.

Robert M. le

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Friendly and efficient. Another great LO U Haul experience.

ben b. le

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Good service overall but service at the end left a sour taste. One employee said we were eligible for a free truck deal, manager vetoed. Manager said we were moved out but didn’t actually do it.

brandon s. le

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They help out a lot

Matt R. le

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Thank you

Amanda Lorraine j. le

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The staff has an extraordinary and voluminous amount of talent in providing Ubox-specific service---in terms of arranging it and ensuring it's rendered. Their facility is phenomenal in presentation.

LEONARD M. le

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Great experience!! Will rent from u-haul again!! Thanks

daina s. le

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Angelina was very helpful in explaining all of Uhaul’s policies and procedures. She waited patiently while I filled out form. I am relocating from another nearby storage facility.

Leillanie Y. le

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The young woman who helped us was awesome! It was Tuesday July 31 around 6pm. Keep up the good customer service.

Kristen P. le

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The staff that helped us was very short and told us she could no longer help us because she was off work now and we would need to come back to access our storage unit. She also was crying.

cynthia w. le

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When we checked out the staff was unable to tell us what our final charges would be we had to give our credit card info and wait to see how much we would be charged. We still have not been contacted

Linnie T. le

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I love your accommodations. They are everything I could possibly ask for. But your computer and/or accounting system has been a constant source of frustration.

Mike H. le

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Staff was very helpful, facility is clean.

KRISTI R. le

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Robb is a dedicated manager and hard worker. give him a raise!

Joseph M. le

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Thank you !

terri n. le

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Excellent in every respect..

Nicole N. le

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Everything worked out perfectly! I got a drive up unit like I wanted and both employees who helped me were patient and kind in accommodating me with my storage needs. Greatly appreciated!

john a. le

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very friendly and professional

Gary S. le

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Robert was professional and organized in all facets of my reservation and execution of the truck and storage unit rental. Clean and modern facilities too. Highly recommended.

Destry S. le

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Rob is very organized, professional and friendly. My move had a lot of moving components that were stressful. Returning my truck and renting a storage shed was smooth and not-complicated.

Blake m. le

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So

Elizabeth L. le

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Made resrvns before spending 90 mins+ @ facility to pick up truck & storage, which unit was unavailable after walking all way out to find a lock on it! Re-do then saw charged more than rsvn price.

LESTER S. le

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We were impressed at how well kept and nice the facility was.

Elizabeth L. le

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I came earlier than sched. to get truck & storage; it took over an hour. Call made prior told me differently - unit reserved had another lock, price was higher & access hours less. Move incomplete

JUDY M. le

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Great customer service. Easy access to my RV.

Michael S. le

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I did not visit the Lake Oswego location. All interactions were by phone except for the delivery/pickup lady. Everyone was professional, efficient and pleasant. Thanks for the excellent experience.

Maurice C. le

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no comments

Michael A. le

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Your storage unit system is bad. You have to bring all your stuff through a small "man door" !! Instead of using my "free" unit I went to "public storage" across the street and paid them $185.00 !!

Ingrid B. le

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Tammy was great. she delivered and did pick up of our 1 U box that came from Tucson AZ to Lake Oswego offices. So we did not come into office. But she was very professional and effecient.

Jeanene P. le

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Manager : Robert Personable and professional . A joy to deal with . His staff is wonderful too.

Susan T. le

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Very friendly staff, thank you! Go woman power!

KEN G. le

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Best storage I've ever experienced. The indoor access is wonderful -- to not have to unload in the rain is a great experience.

Lorie J. le

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Very nice and helpful employees. Process was simple.

Suzanne R. le

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The manager Robert went above and beyond in helping me and I truly appreciate him and his staff and their assistance.

Lloyd L. le

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UBox service delivery and pickup was excellent!

Amal c. le

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Very helpful,, Tyron went Above and beyond helping and make my moving process easy. Thank you.

Jessina M. le

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We had great service. The facility is new and clean. The manager was more than helpful and we would recommend this uhaul location.

Brian H. le

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Staff was very helpful, place was very clean and well lit.

JOHN M. le

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After doing business here for over three years, I would not return or rent anything from here again. Unresponsive, robotic and impersonal. Tigard is just up the road.

Tedde M. le

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Thanks for your assistance. Everyone was helpful and friendly.

PHIL L. le

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thanks for help with delivery of my u-boxes

Robin G. le

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Rough in the begging but ended well

Henry M. le

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Excellent service. Robert made the process quick and simple.

Patricia R. le

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Great service thank you. Only the hrs were hard to not be able to access. After 7. Other then that great service thank you

John M. le

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Robert and his team are top notch! I shall definitely recommend them! John McCormick

brenda b. le

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What a bunch of really great people! Must have a great boss.

Nancy R. le

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The storage temperature was perfect, and the facility was clean and secure. The ability to drive through and park inside was great. I would highly recommend this place.

PAUL J. le

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Very good to work with

Shannon M. le

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The storage facility was top notch!!! The U-Box was perfect for our move since it took so long for our house to close. I’d definitely recommend to a friend.

Kelley K. le

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Great

Shannon M. le

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Robert was fantiastic and very informative. Their storage was the cleanest I’ve ever seen. Being able to pull my entire U-Haul into the building to unload was surprising and perfect!!!

Austin P. le

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A great facility with great staff.

Talismae M. le

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One of the best storage and uHaul places ever!

Bob R. le

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Very good service

Joshua B. le

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Amazing customer service. I had U-boxes shipped to this location from out of state and both the office staff and delivery driver were amazing. The staff were flexible with my delivery limitations.

Teresa P. le

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I only talked to personnel by phone, did not see their physical facility. Fourth person I talked to very helpful and friendly and delivery driver of boxes helpful. Boxes arrived on time.

mark v. le

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The driver who delivered the ubox was polite, friendly, and very smart about her job. I do not know her name but she did a great job. The driver who picked up the empty box was just as good.

rennie b. le

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My belongings were very well protected and it was easy to access them as I made the move here from Ohio.

jane E. le

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Even though short a driver, showed up in time

Kelley K. le

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Very friendly and hassle-free

Sean K. le

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Fast and friendly Thanks

Belinda A. le

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Melinda was super helpful and friendly, even gave us her clicker when ours didn't work the entry gate. She helped us set up auto pay too. We returned with our completed form and the next girl was rude

nancy n. le

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Robert, Amber and Crew: absolutely phenomenal. From the cheerful welcome after cross country trip in a 16' U-haul truck till signing out of the beautiful rental space: awesome. Thank you Robert!

Mikalan M. le

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I’ve worked with all the locations West of Portland, both for storage and truck rental needs. This is by far the best manager. Robert exceeded my expectations. His staff is great as well.

MARIA B. le

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no comments

mona k. le

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We had an awesome experience with you...

Ian G. le

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Clean, quick, and efficient.

janet c. le

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Did not visit the storage facility. Uboxes were delivered to my home address on time, in good condition. there were no issues. The woman who unloaded from the delivery truck was AWESOME.

ALEX S. le

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Great service!

Talismae M. le

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The manager was awesome to me. Very welcoming and explained so much!

kathy s. le

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Thank you all for making my move a smooth one!!!

Helen C. le

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I had a very good experience with my U-Pack. Staff and Movers were so helpful and Friendly.

Steven W. le

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Great

Susana C. le

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excellent store

David V. le

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P

Cameron R. le

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great location

Joseph H. le

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Great and friendly from everyone (especially manager). You can drive your trailer/truck inside the building and access your storage unit, you're protected from the snow or the rain. You'll love it.

Suzanne L. le

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Clerk was exceptionally friendly and helpful. I wish I could remember his name. He should be mentored and trained for management.

Mikhel H. le

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Though I did not go to the physical facilities, my ubox was delivered super promptly (a bit early, in fact) and the driver was incredibly helpful. Wonderful experience.

Ginnell C. le

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Very helpful and friendly staff!! Totally recommend the place.

Amanda W. le

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The storage pods are an excellent idea. A complete life saver to work as temporary storage. Super prompt, friendly and professional staff.

Rebecca M. le

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N/a

charlize g. le

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I moved out of my unit and continue to get charges, emails and letters. I received a letter that I was past due. I called multiple times to avoid this the front office yet it was never corrected.

james h. le

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Gave me the option to accomplish a very difficult task easily. Thanks

Bird C. le

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Very good experience.

Douglas H. le

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Efficient

Kenneth H. le

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I entered the facility at the end of March of 2018, I didn’t have any trouble with the facility until after they hired me, and didn’t have the common decency to train me properly, due to laziness.

Lorna Yvonne M. le

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I have been there several times for the past three months and I have been treated very respective and kind I would wish more people would be like the staff there especially the manager

Sarah L. le

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Would use again

tony s. le

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pod driver and coordinator were extremely helpful!!

Karin A. le

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I didn’t go to the storage site, but pick up, moving, and delivery were all wonderful. Thank you for making my interstate move pleasant and easy!

Stephen D. le

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We did not actually visit the storage facility as we did UBoxes. The delivery and pick up of UBoxes was well communicated and well done. Kudos!

Ranata C. le

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Both agents I talked to were very helpful, professional and friendly. Thank you.

Mike M. le

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Excellent

Glenn H. le

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Excellent customer service during scheduling, drop off and pickup!

mika o. le

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Great place with helpful people. Explained the whole process clearly and gave excellent advice

deborah l. le

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I can't comment on the facility, you should input n/a for delivery. I can say that Shay was BEYOND AMAZING! Our experience in CA was not a good one! She made certain our delivery was smooth.

Marsca v. le

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I had to deal with Portland because our local office did not have the pod i needed. no one ever knew what was going on. couldnt correct the spelling of my name.

Linda D. le

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Appreciated safety and cleanliness of facility

Curtis C. le

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Great!

Diedre S. le

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Everyone was helpful and courteous. Nancy went above and beyond to help me keep track of things and keep the move on track. Thanks!

sarah f. le

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UHaul made a cross-country move easy and painless. My belongings were able to stay in storage until I was ready to move into my new home. The staff were friendly and worked to meet my needs.

jack r. le

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Great place for storage of our RV.

Don B. le

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The uboxes need more tie down points. The 4 on the walls is not enough

Tana S. le

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I did not have a good experience with Ben the "ubox manager" as he proudly announced to me when telling me that he put my box away because I didn't show up as instructed per the email. Robert is GREAT

Amber A. le

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Customer service here is FANTASTIC, Indoor load/unload is perfect in Oregon, and this place is SECURE!!!