Évaluations des clients U-Haul Moving & Storage of Lake St Louis

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Lake St Louis

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Cherri N. le

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The wood container was punctured by a forklift somewhere along the route, causing damage to the electric adjustable bed frame. The wood from the wall of the storage unit was pushed into the wood frame in fragments. I called and reported the damage and have not heard back at all from anyone on it.

Michael N. le

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Le client n'a pas laissé de commentaire.

ARTHUR G. le

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Le client n'a pas laissé de commentaire.

Margaret C. le

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They were awesome

James C. le

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Le client n'a pas laissé de commentaire.

Susan Y. le

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In St Louis, Sara was very helpful and patient. It made the reservation process very painless. In Harlingen, TX, Sonia was outstanding. She communicated well, was very helpful in placement of the UBoxes in a tight space and was patient with us. It was a very pleasant experience from start to finish. Would highly recommend.

Michael D. le

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Le client n'a pas laissé de commentaire.

Mark F. le

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Robyn and her staff were very helpful and cheerful

Travis B. le

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Le client n'a pas laissé de commentaire.

STEVEN W. le

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This location was great. Helpful and friendly staff! I will recommend this U-Haul to everyone I know, thank you! 😀

Sandhosh K. le

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Our UBOX was picked up on time but was supposed to reach our destination on Aug 28th and it never came! Called customer service everyday after that till 3rd September and not even one agent was able to tell me where our stuff is or when it will arrive. While calling customer service, not only there is long wait time but also nobody has an answer as to where my ubox is. They kept transferring me from one agent to another who had no clue what was happening to my ubox (If calls were recording Uhaul can check the records). Every call ended with the agent saying that I would get a call back but nobody called back! I asked for a manager but they just transferred me to another agent! Horrible service! I will not go with uhaul again period!

Ben B. le

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Had a wonderful experience. Staff and facility were great. Will definitely return if I need storage again.

Deborah M. le

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Le client n'a pas laissé de commentaire.

Barbara B. le

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Clean friendly

Maureen B. le

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Customer Service is excellent!

George E. le

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none

Darrell C. le

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Le client n'a pas laissé de commentaire.

James E. le

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Very easy and great service and better than others

Robert D. le

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Le client n'a pas laissé de commentaire.

Donna W. le

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experience went well except for retrieval of u box from storage.. was first told I could not pick up box without 24 hour notification. then I received a call that I could pick it up. When I got to storage facility the door was damaged and I could not get my u box. Went the next day and picked u box up from storage facility only to be charged $5.00 for what I don't know...

Frederick M. le

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Le client n'a pas laissé de commentaire.

Mike r. le

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Courteous and fast service

George O. le

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Le client n'a pas laissé de commentaire.

Thomas S. le

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Great job by the entire team

James H. le

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Le client n'a pas laissé de commentaire.

Joshua S. le

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Le client n'a pas laissé de commentaire.

Heather M. le

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I was very disappointed that Uhaul does not prorate their storage fees. I paid an extra month for one extra day. Otherwise the facility seemed very nice.

Beth A. le

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Terrible service all around. Andy at your Florissant store is very rude. Didn’t seem to care about his customers. He was rude on the phone when I called to reserve that truck

Steven W. le

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One of the BEST Storage I have ever been to.

Steven W. le

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Fantastic people. great location.

Steven W. le

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Excellent staff and location, would recommend to all!

Kristine P. le

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Le client n'a pas laissé de commentaire.

Ronald B. le

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Le client n'a pas laissé de commentaire.

Kimberly V. le

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Edward was great! He was very helpful and thorough. Spoke with Robin earlier in the week and she was also extremely helpful. So far a great experience.

peter c. le

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Pleasant knowledgeable help was provided. Genuinely interested in our needs.

Tracy M. le

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N/A

Travis B. le

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Friendly and knowledgeable customer service personnel.

Steve B. le

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Safe secure and easy access.

Malik T. le

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Thus was the first time I ever used uhaul personally and the workers at the lake St. Louis location were amazing they helped me with everything that I needed I couldn't ask for a better team to help.

Eric P. le

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A very good staff and a very good manager.

STEVEN W. le

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New and wonderfully clean facility. Very helpful and friendly staff. Love it!

Steve M. le

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Staff did a great job.

marilyn A. le

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I was very happy with everything at this facility. The manager there was personable. She answered every question and she made the experience easy.

Heather M. le

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Clerk Callie friendly and helpful

Kate T. le

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I received exceptional service from start to finish

Marty R. le

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Robyn and her staff offered superb service. Highly recommended.

Howard O. le

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The crew took great care of all my things. An excellent experience!

David M. le

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Truly a pleasant experience. Professional and friendly.

Stacy R. le

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Robin is rude.

JAMES F. le

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Very impressive with the overall service

Greg G. le

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It was an quick and easy transaction.Greg Gramlich

David Y. le

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We've used U-Haul storage facilities before and also have used local storage facility but always come back to U-Haul for the service and convenience even if it costs a little more.

Jared G. le

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I completed everything online and it was super easy. I showed up and the worker was able to get me to the unit quickly. Opened unit and explained everything clearly so was moving stuff in a few min.

deedee l. le

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The facility was clean, well lighted, easy access for loading and unloading, all staff very friendly, helpful, and personable , going above and beyond many times. I would definitely recommend them!

Don R. le

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All the staff were great. Great place to store and rent equipment. Glad they built in the area.

rick a. le

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Very clean and modern facility with a lot of extra services and conveniences ! The representative was also very nice , courteous and helpful.

Kelly C. le

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Very friendly staff and management. They were very patient with my indecisiveness and accommodating. Very clean too!!!

Damon B. le

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Everything went smoothly and the staff were friendly and very helpful.

Joshua P. le

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Very clean! Employees were very nice

Morrison H. le

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Very friendly, informative, walked me to storage entrance, showed me how to gain access, walked me to the unit, super clean! If you were in a movie and wanted a secret office, this is it! C Peterson

Tobias S. le

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Sara was very helpful

william S. le

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The people from the Lake St. Louis site were the best. They were prompt, friendly,and knew what they were doing. Excellent service.

Julie F. le

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Quick qnd easy proc3

krista j. le

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Excellent customer service! I would highly recommend this location for truck rental and storage options.

carol L. le

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Thank you for everything!

Norman S L. le

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u-box delivered on time. pick-ed up on time. all staff were highly responsive. I was never at the facility so questions related to maintenance, cleanliness, security, and lighting are moot

Teresa S. le

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Very clean and safe facility.

Eric P. le

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All of the people at the Lake of St. Louis U-haul office were very helpful and very polite.

THOMAS W. le

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Well knowledgeable and professional staff.

deedee l. le

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Robyn was very professional and personable, I was given a tour explaining the process. The storage facility was very clean and has all the accommodations needed for load in and out.

Vince S. le

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Very good customer experience. No complaints.

Robert L. le

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Wonderful service & convenience.

KARON D. le

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Had no problems

judy k. le

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I was under the impression I would be given the 1 month free promotion only to be told after I committed to the storage contract that it only applied to one way rental servives.

tracy k. le

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We can't say enough about the customer service that we received! Chantel was so wonderful to work with! We will definitely use your service again in the future :)

tracy k. le

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CHANTEL & SARA WENT ABOVE AND BEYOND! We felt extremely comfortable and happy with them!!

tracy k. le

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Chantel and Sara were above amazing!!! Excellent communication and excellent customer service!!!! It was worth every penny!

Betty F. le

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Staff and facility were top notchef

denise m. le

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I will be bragging on you for sure!!!

John O. le

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U-box check out was a nightmare. 20 minutes for employee to navigate the computer system and had to call someone. Address is confusing. Angry my box was moved here without notification from St. Charle

carol k. le

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The service was excellent. Jack Hollie was very helpful and efficient.

Tom Y. le

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Drop off and pick up of the u-boxes were top notch! Thank you!

John L. le

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Great experience I would highly recommend that facility

Cari C. le

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Clean and great location