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Joseph B.Customer Reviews for U-Haul Moving & Storage of Lake Wales
Testimonials From Recent Customers
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Try not lying to the customers.
Susan N.Phenomenal customer service and impeccable attention to detail. 5 stars!
Cedric C.Tina is always very helpful
Tim B.Employee was very rude & unfair.
STETSON B.Awesome manager! Great service
MIGUELE F.Tina is always very helpful. Moves through a busy day effortlessly
Timothy B.Nothing, except possibly make sure new employees are versed in reading the contracts. Management is awesome!
JAMES MICHAEL C.Excellent service à la clientèle
Tim H.Parking is very limited, however quick in and out service.
Kevin W.Since a UHaul (Winter Haven) facility is 11/5 mile from my house and the store I need to pick up storm door was 1/4 of a mile I chose a pickup from that location and online rental would allow me to rent if chose a day later. I reserved it Tuesday evening for Thursday. On Wednesday I received a phone call, was told the location near my house didn't stock pickups. I would need to go to UHaul facility near Lake Wales. It would have been less than 10 @ 0,69 mile 6.90. Picking the truck up near Lake Wales the mileage was 30 & 0,69 mile 20.70. I am not a happy camper! Larry Karlin
Larry K.The lady in Lake Wales, FL was extremely helpful, determined the first trailer we hooked up was not good, and got another, which worked out great. Return in Troy, MI was a breeze.
Jim A.Nothing! I have used Lake Wales U-Haul for a few moves and Tina is absolutely the best!
Gary P.Tina was wonderful. Would use again
Evelyn M.We reserved a Cargo van, when we got there the van was not available because it needed maintenance. We did not want a box truck, but ended up having to use it. It was extremely shaky. The transmission kept sounding like it was going to shut off. It kept surging forward because the transmission was slipping. It has no straps or pads of any kind available in the back of the truck.
Dreama W.I was very happy with every visit and phone call that involved U Haul. Everything went very well. My disappointment was when I was praising your company and reasonable prices and my granddaughter went onto your website to get a quote and found your prices tripled what I told her. Thinking she made an error, I then checked and found out it wasn't an error. I don't see how this could be correct to have such a gross difference in prices but you have now lost a customer since she cannot afford the rate quoted. Just thought it is important to pass this information along.
Sally C.Very nice and very courteous
Darwin B.She always does a great job
Scott G.Just we should get a discounted price if we don't use the hole two days of the rental
MUZETTE T.Excelente!!!!
Jose V.The uhaul broke down on me
tedra B.Everything was great staff was helpful and I was in and out very quickly. It was a Very good experience. I have rented from this location before and will rent from there again.
johnny F.Great Customer Service
Christopher M.Awesome service and staff was helpful and very helpful
Donna B. | Premières impressionsI waited 1,5 hours to get my trailer The employee working was great but very understaffed I asked if someone did not show up and he said he is always the only one on Sunday every week He did a great job but needs at least another person helping
Bob W.This location is a model for all UHaul rental locations. Especially the staff. The young man working on the weekend when I rented equipment was extremely professional, accommodating and worked his tail off. Thank you for making a stressful more a lot easier!
Kim D.Like the fact they were open late on Sunday afternoon for our return.
Paul W.Unfortunately for a Sunday they had only staff person, who was quite overwhelmed with customers at the same time. Should have used easy return!
Glenn M.I pay extra gas, because they didn't give me the right amount of gas, and they didn't get me the thanks for the extra gas.
angel R.Everything was good
Daniel D. | Expérience généraleI used this U-Haul location twice and will continue to use it. The manager, Tina, does a great job.
Kurt M.More designated parking for customers
Teneika E.Make sure You don't lose your manager. She is EXCELLENT and KNOWS WHAT She has in stock.
Jason H.We've used this UHaul location several times and will continue to use. Great location, easy check-in and check-out, and great customer service.
Claire B.it was okay just very busy
Richard G.Nice representative, who was very knowledgeable and very helpful!
MICHELE R.Keep it up!!!
CHERYL D.Friendly and very helpful
Joseph Z. | Premières impressionsTina was great went above and beyond to make everything perfect will definitely recommend this to anyone I know Looking for storage
Michael W. | Expérience généraleWe paid $7 a piece for 2 furniture dollies and one utility dollie. So, why did this location make my fiance buy 2 furniture dollies! And then to have the audacity to not give him his receipt? Why? So he can bring them back? Someone needs to explain this and mail us our receipt!! Thanks.
MICHAEL P.Tina was great went above and beyond. i was more than happy
MICHAEL W.I've used the Lake Wales uhaul services a few times now and each time has been a pleasant experience. Thank you for being a great service provider in our area.
DEVANTE F.Excelente
LAZARO M.Have recommended you repeatedly on my end nothing
CHRISTOPHER B.Overall both locations were inviting and personable. Mr.Vacuum was a brand new location so I was the first customer. Team manager Emilio was at the location to support the new staff. Very impressed with all involved
Jack S.Don't change a thing. Tina is exceptional and truly efficient and fast. Quality at its best
RICK R.This is the second time I've used this dealer and they're always great.
Rich S.I keep getting charged a month after my reservation was returned
JOSHUA W.easy in and out!
MARK D.Tina was very helpful
Brian H.The steps that it takes to turn the truck back in..... It is a lot of steps It was freezing cold that night And we just wanted to be done.... Other than that it was a great experience
Michael F.The agent was Outstanding... Very knowledgeable and professional...
STEVEN G.Tina did a Great job
Debbie E.My experience with Uhaul was great the last couple years
lisa d. | Expérience généraleI’ve interacted with half a dozen or more locations throughout my life and this one hands-down is the best
Robert G. | Expérience généraleTina was great we came here from Ga. the u-dealer there were not trained it was not a good experience but when we got here Tina was right on it in less than 10 mins we returned our trailer and rented storage if I need u-haul again I'm looking for Tina I don't know her last name but she needs a raise. Thank you Betty & Robert Myers
Robert M. | Expérience généraleGm Tina at Lake Wales store went above and beyond my expectations!! She went out of her way to accommodate my every wish!! She is truly a great asset to your company!! You need more like her!!
amy k. | Premières impressionsQuick & efficient service
VICTORIANO G. | Premières impressionsIt's the BEST that I've ever used in my lifetime. And I'm 80 years old.
Daniel K. | Expérience généraleTina was awesome, She made it a great experience!
Doug J. | Premières impressionsVery clean, and a very friendly staff. I will use again if I need storage or rentals.
Sandra N. | Expérience généraleThrips took care me and was very professional and had all the information I needed.
Daniel K. | Premières impressionsExcellent service, professional, very kind and caring staff.
Vonnie W. | Expérience généraleAmical
Shirone P. | Premières impressionsIf I ever move again I will definitely use Uhaul. And will recommend
MELISSA P. | Expérience généraleTina is awesome
SHAYLEE B. | Expérience généraleThis facility is very clean, The customer service is absolutely fantastic. The staff is knowledgeable, efficient, very kind, and very patient. Best customer service we have ever experienced!!
HOPE J. | Expérience généraleThe storage units were clean. The staff is absolutely fantastic. Tina's customer service skills are excellent. She was knowledgeable, patient, kind, and very hands-on when needed. We had to reschedule several times, and she never lost patience. The young man, whose name we do not recall, was also very knowledgeable, helpful and kind. The customer service is second to none at this location.
HOPE J. | Expérience généraleGreat location and staff was very friendly. Location was very clean and well maintained.
STACY D. | Expérience généraleThe only complaint I have is that my rate was raised 3 times while I was renting. Other than that everything was great. That was the 3rd unit I had rented.
Jennifer P. | Expérience généraleTina does a great job.
NICHOLAS F. | Expérience généraleStaff was extremely friendly and very helpful. Overall great experience!
JUSTIN G. | Premières impressionsWhile the facility was clean and staff was kind... we found our storage spot to be awkward considering it was on the same row as where the Uhaul rentals get cleaned. Frequently, I'd pull in and see several Rental returns down the row, blocking the exit gate. Sure, I could reverse and back up, but not very convenient. If I had known it was such a congested row, I'd have requested a different aisle.
lauren S. | Expérience généraleAn amazing clean friendly place with wonderful amazing employees
Stacey S. | Expérience généraleThis facility is great and Tina was terrific on the day of my moveout!
janet k. | Expérience généraleOn the phone and in person, everyone was very courteous, friendly and helpful. I would definitely use u-haul again and I would highly recommend them to friends and family.
Donna C. | Expérience généralegreat staff &frendly
Herman W. | Premières impressionsStaff helpful in changing to larger space on the fly.
Margaret M. | Online Move InThe office staff was very helpful and friendly
Patricia C. | Expérience généraleVery efficient staff
Donna C. | Premières impressionsTina was very helpful, friendly, and knowledgeable.
DAVID T. | Premières impressionsWe still have some of our stuff in storage and they take money out of our account every month would recomnd to all Ty Dennis Flaig
dennis f. | Expérience généraleI have used the storage unit several times and every time the units are so clean and I know that whenever I put my things. There they have never been damaged and mt things are always safe and cle a n when the movers come to empty the units . The staff has always been very helpful and help me with the paper work and make sure I get the right days and times to get my payments in I won't go any where else to store my things , thank you for your great service debra jansen
Debbie J. | Premières impressionsVery friendly staff, professional.
Loren F. | Expérience généraleTina was very nice and kept me up to speed on anything I needed to know for my rental. She was very helpful throughout the entire process!
colleen f. | Premières impressionsWe only needed to have some items in storage for a few days. During that time, it was a positive experience.
Kenneth M. | Expérience généraleRented the unit, they require the remotes to leave the facility. We loaded our unit and went to leave after hours, and we were not given a remote by the staff to check out so we had to drive through the entrance to get out. The pathways are narrow and units are super basic, definitely not our preferred location but the staff were tentative, friendly, and able to help us out so it wasn't too bad.
conrad s. | Expérience généraleThank you so much...
STEVEN P. | Expérience généraleVery friendly and efficient.
Loren F. | Premières impressionsThe staff was very helpful and the office being open until 8pm was a convenient bonus. They had equipment readily available to help me unload my truck quickly.
Amanda G. | Premières impressionsThe staff and management are amazing.
yoska r. | Expérience généraleMy experience was great. The storage was kept neat and clean. It was also rodent free.
andrea s. | Expérience généraleAs I mentioned in the last survey this is a well organized location with great people. After months of interacting with the staff and using the location I can't think of any way that they can improve because they're working so hard to do their best.
Robert G. | Expérience généraleEasy to rent and a very helpful and knowledgeable staff
Brian B. | Premières impressionsFront office young lady was awesome to work with. Very friendly and helpful.
ROSEMARY S. | Premières impressionsIris and Phil are the best. Always helpful and friendly.
betty M. | Expérience généraleRented a trailer in MN. Brought it down to Florida and received a free month of storage! Worked out perfectly!
JEREMY R. | Expérience généraleGreat company!!
KEONTAE B. | Expérience généraleI have been a customer since April 2012
ROBERT L. | Premières impressionsI spoke to four staff members through the day of move in. All were professional, accommodating, and helpful.
Robert G. | Premières impressionsIris, Brandon and all the staff was very nice and pleasant.
ALMA D. | Expérience généraleWe have had major financial issues and Phil and Iris we're so helpful and really helped us out!!! Merci
michelle h. | Expérience généraleSeveral times I went to the facility and the gate was locked as well as the office. It was during business hours. I was asked to use my remote which I didn't have. The gate was locked when I came out. I had to get out of my car to knock on the office door to be let out. That's not acceptable during business hours.
zondra d. | Expérience généralePhil & his wife are the best ... Very helpful, friendly, caring and make you feel at home ... very knowledgeable. Scott Hofner
SCOTT H. | Expérience généraleThe managers are always friendly and very helpful.
betty M. | Premières impressionsThe staff were very helpful and kind. The facility was very clean also.
Robin W. | Premières impressionsPersonnel were most courteous and helpful. A better way for office people to see the gate would be helpful
richard a. | Expérience généralePhil was great.
Teresita A. | Premières impressionsWould definetly recommend this facility. Clean, friendly staff, and gated.
Charla C. | Premières impressionsThis was a really great experience.
Larry K. | Premières impressionsThe facility is spotless. The staff was so helpful. The best facility I have ever rented space from.
Holly M. | Premières impressionsGreat service, efficient
swap shop t. | Expérience généraleWe appreciate Phil and his wife and their help to us during the use of our storage units and our moving back to Ohio. We had one or more units there for 22 years.
William B. | Expérience généraleProfessional and safe place to store your personal items.
Angela B. | Expérience généraleI have rented from them twice and had great results both times.
betty h. | Expérience généraleGreat Place
Jeffrey L. | Expérience généraleThe computers were giving the workers a run for their money because they weren't conducive to a great working environment. Loved the couple that took care of me but your computers suck!!!!
Teresa M. | Premières impressionsEASY AND CONVENIENT.
richard b. | Expérience généralePhil and Iris are always friendly courteous and professional. They are always willing to work with customers with their storage or moving needs.
William P. | Expérience généralePhil was WONDERFUL!!! He helped me tremendously. Great friendly service. Highly recommend, I would not go anywhere else.
Barbara R. | Premières impressionsVery thankful for everything, could not have moved from one state to another without Uhual!
Jennifer H. | Expérience généraleGreat Place
Jeffrey L. | Expérience généraleA great experience. Wonderful people.
dennis v. | Expérience généraleClean and well maintained, convenient, secure and well lit, friendly and helpful staff, would recommend, rated "Excellent".
suzanne e. | Expérience généralegreat facility and personnel to help
thomas g. | Premières impressionsGreat storage facility!
Michael C. | Expérience généraleGood experience. No issues!
Chris D. | Expérience généraleExcellent
WILLIAM B. | Expérience généraleGood Customer Service..They also get you in and out
wesley j. | Premières impressionsQuick and easy
William B. | Premières impressionsThe facility is very nice. I was never there at night so I don't know about lighting. But I would recommend it to those who live nearby.
JEAN R. | Expérience généraleGood experience!
maureen v. | Expérience généraleExcellent in every way!
Anita T. | Expérience généraleGreat people! Got everything set up for me quick and easy !
mike c. | Premières impressionsHighly recommend this facility
carol c. | Expérience généraleVery nice person, friendly and really helpful. Always polite and attendant. Thank you 100 % satisfied.
EDWIN G. | Expérience généralePhilip was outstanding! Exceptional customer service!
Michael C. | Premières impressionsExtremely professional and competent staff!
Anita T. | Premières impressionsexcellent customer service by both associates who helped me and my wife thank you
Bob C. | Expérience généraleThe paperwork was a breeze, everyone was real nice and easy to talk to.
RALPH K. | Premières impressionsThe Gentleman who handled my movein was very professional and courteous he helped me every step of the way going above and beyond what was asked. I will ALWAYS recommend this storage facility to anyon
DeAnna C. | Premières impressionsVery helpful
sue z. | Premières impressionsI had a storage unit at this location for 13 years. It was DBA "Secured Storage" and "Century Storage" before "U-Haul Storage." I believe it has improved over time. Management friendly & helpful.
LAWRENCE K. | Expérience généraleThe people at Lake Wales hey 27 u-haul are great.
kim w. | Premières impressionsNice staff
tavaris b. | Expérience généraleThe staff was always friendly and helpful. Very helpful and courteous. I would recommend this facility to my friends.
Corrine H. | Expérience généraleChris was extremely knowledgeable and helpful
Bob C. | Premières impressionsAt all times that I had interactions with the staff they were always helpful and friendly.
Rebecca M. | Expérience généraleSo helpful and nice
karen g. | Premières impressionsEvery employee was friendly and very helpful. The facility was secure and well maintained. I would highly recommend doing business with this U-Haul storage location. They were the best!
lyell s. | Expérience généraleExcellent!
linda S. | Expérience généraleExcellent Service
Gene v. | Expérience généraleManagement went out of their way on numerous occasions to accommodate my needs. Outstanding service and product.
BRIAN B. | Expérience généraleNo complaints. Appreciate the service.
dianne l. | Expérience généralePhil and Iris are so professional. Wonderful staff very helpful.
john c. | Expérience généraleBoth ladies in office was helpful to me. It took no time at all. And thank you!!
ruby b. | Expérience généralePhil & his wife were just wonderful and explained everything. Glad to be storing my items where such a nice & caring couple reside!
christine n. | Premières impressionsPhill Treated everyone like family made the entire process very simple. He was always willing to go the extra mile to make the experience pain-free . He is a tremendous asset to your organization.
Dennis R. | Expérience généraleFriendly and helpful service!!
kenneth k. | Expérience généraleThey have always been able to take care of me and get me in when I need storage space.
betty h. | Premières impressionsPhillip and Iris was extremely kind and helpful, they keep the area very clean and safe. Thank you for your help!!!
Jennifer C. | Expérience généraleHad storage here for 8 years and just moved all items out and there were no bugs, no cobwebs, no water damage from multiple tropical storms and hurricanes. I was super surprised and happy.
PAULA T. | Expérience généraleGreat service
ALLEN L. | Expérience généraleAll of the staff were very friendly and extra helpful. Planning on using the facility again.
Adelaida F. | Expérience généraleThe owners are awesome and always sweet. Excellent customer service Abe the other reps were all nice too. This particular Uhaul company has been awesome and is one of my favorites. Merci encore.
Juana S. | Expérience généraleNever Again::: too many fees restricted access unless you pay for it easier and more convenient to go down the street to Life Storage where you have a gate code that you don't pay for and cheaper:::
BRIAN B. | Expérience généraleThe woman working was less than proffesional
sharon d. | Expérience généraleGreat staff
robert w. | Expérience généraleVery helpful and courteous staff. Made a difficult move less stressful. I was very impressed with professional and thoughtful way the staff addressed my needs.
deborah S. | Expérience généraleEntire experience from the time we moved in to out as well as the truck rental was excellent. Very nice couple and very accommodating, will definitely recommend this storage unit and truck rental.
STEPHANIE D. | Expérience généralePhillip and Iris are the best! I highly recommend this Uhaul facility.
Liz G. | Expérience généralePhil and his wife are very knowledgeable, helpful and very nice to deal with.They will help you in anyway that they possibly can without a problem. I highly recommend this place for sure.
SCOTT h. | Expérience généraleVery friendly, attentive and helpful staff
Adelaida F. | Premières impressions.
robert h. | Expérience généralePhil and his team are great! Highly recommended!
dennis w. | Expérience généraleEveryone was very courteous and helpful. Would recommend this facility to any of my friends.
Charla C. | Premières impressionsChristopher was very helpful and a great welcome to Florida
TROY H. | Premières impressionsHi
lloyd v. | Premières impressionsI was very happy with my experience at UHaul. Thank you ...this was the first time I've actually rented a storage area , but I've looked at others that weren't as desirable. Thank you
phyllis a. | Expérience généraleNice facility. Would recommend highly!
LEANN P. | Expérience généraleStaff is very nice and helpful.
dev N. | Expérience généraleplease fix your doors......
theresa o. | Premières impressionsVery nice people to deal with dealt with them 2 Years ago and had excellent service so when I needed a storage again they were my first choice. Merci
DIANE T. | Premières impressionsThe staff were friendly and professional.
Robert A. | Expérience généralethe storage units are excellent. Moving into the unit was very easy. Personnel at the storage facility is very helpful and knowledgeable. Very pleasant experience.
Corrine H. | Premières impressionsExcellwnt service, Phil and his wife are looking forward to work with you to fulfill your storage needs. Friendly, courteous, and professional service. 100 % recommended.
thomas q. | Premières impressionsMr. Phillip & Mrs. Iris were very professional and knowledgeable in helping me make decisions about my Uboxes and storage option. They are the Best! Prof. Juanita Butler 813.918.5676
juinita b. | Expérience généraleAbsolutely satisfied with my experience. I recommend this facility to all.
Jere G. | RéservationGreat customer service!
April M. | Premières impressionsWas super easy to rent the space.. loved the people running it... never reached stage b4.. couldn't have asked for a better experience! Recommended u 2 everyone!
sheri h. | Expérience généraleYour openness and flexibility have been helping us with a difficult (for us) move.
james s. | RéservationPhillip and his wife were the friendliest people I have met in ages. He and his wife totally fell in love with my dog and actually played Frisbee with him, I couldn't have found a better place.
TERRY S. | RéservationI really enjoyed the month i needed them. Thanks for a friendly and clean environment
emily d. | Expérience généraleMerci
john j. | Expérience généraleFacility was convenient, secure, well maintained and staff was friendly and helpful. Will use again.
bruce n. | Expérience généraleExcellent
michelle t. | Expérience généraleIt was an easy process and they were very helpful
Allen L. | Expérience généraleEveryone was very helpful! I definitely would use them again if needed.
betty h. | Expérience généraleStaff was friendly and very helpful.
JOHN T. | Expérience généraleVery nice units and personnel. I would definitely use again if needed.
linda h. | Expérience généralePhill and his wife are a awesome team and were always helpful. I appreciate all of their efforts to give great customer service.
dennis w. | Expérience généraleExcellent Servicved by all your employees. Merci
John E S. | RéservationThe nicest and friendliest staff who goes the extra mile for their customers.
Claudette C. | Expérience généraleI was unable to left the rating in blank. Then, I have not choice other than rate it 1 star. I needed it in other town. Therefore I have decided not to use the service of this U-Haul storage.
ANDRES L. | RéservationPhilip and Iris are great! They handled all of our needs quickly and efficiently, and they gave the perception that we were valued customers!
james s. | Expérience généraleGreat place for storage. Clean and staff was knowledgeable and helpful
Linda B. | Expérience généraleThis was the best storage facility I have very rented from. The staff was always very friendly and helpful. The facility was alway clean and well maintained!
mary s. | Expérience généraleStaff was always courteous and answered any questions I had
BRUCE A. | Expérience généraleThe facility certainly met all our needs. Easy to get in and out.
Debra M. | Expérience généraleGreat people - worked hard to help us with our long transition from GA to FL.
tabitha s. | Expérience généraleToo expensive
gyrosforheroes h. | Expérience généralePhillip and staff were the best. They went way above and beyond where other UHaul places weren't willing to help or even do their job. Very much appreciated!! They deserve a national UHAUL award!
jim b. | Expérience généraleThey did as I expected. Very satisfied.
Gary B. | Expérience généralei liked it
jennifer r. | Expérience générale