Évaluations des clients U-Haul Moving & Storage of Lakeland

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Lakeland

Cote générale :

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George S.
Évaluation :

Le client n'a pas laissé de commentaire.

Shawn B.
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Retrain your employees on who gets 24 hr access to the storage units and who doesnt.

Kim V. | Premières impressions |
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Nicki and Alyssa were super helpful in our time of stress in the moving process. They went out of their way to help us and we will be forever thankful for their help. K. Vieira

joe m. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Mary C.
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The staff was very helpful,knowledgeable and friendly. I greatly appreciate the helpful with my tail lights to making an reservation for a trailer. Gloria the store manager was wonderful. Excellent service from manager to the staff thanks again for a excellent. Thanks😁

Jeffrey H.
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Le client n'a pas laissé de commentaire.

Michelle C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Anthony V.
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Le client n'a pas laissé de commentaire.

Clinton H.
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Le client n'a pas laissé de commentaire.

Evelyn S.
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Le client n'a pas laissé de commentaire.

GARY W.
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Le client n'a pas laissé de commentaire.

Damion S.
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Le client n'a pas laissé de commentaire.

LARRY E.
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Le client n'a pas laissé de commentaire.

William M.
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Very professional, clean like new 26' truck,no issues at all. Good Experience

kathie w. | Expérience générale |
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Le client n'a pas laissé de commentaire.

colleen P.
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Le client n'a pas laissé de commentaire.

Jacob B.
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Le client n'a pas laissé de commentaire.

Robin F.
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This is a very friendly place. I told him I couldn't get out of the truck until my sister brought the ladder over because I'm very short. And he ran and got his ladder and helped me out of the truck. He was very kind to an older woman.

DEBRA T.
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Staff was very helpful and friendly! Service was very quick and helpful

Lee G.
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Excellent. Will use U-Haul again.

DONALD M.
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Le client n'a pas laissé de commentaire.

christine M.
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Le client n'a pas laissé de commentaire.

Thomas L.
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I don't agree with being charged for 2 days when I only used the trailer for 1 day. Yes I did reserve for 2 days but I didn't need the 2 days.

Jose S. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Koyiro F.
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Le client n'a pas laissé de commentaire.

sammie S.
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Terrible customer service from desk staff. The lady named Niki was a bully tree person. Her tone of voice and lack of compassion was terrible. When asked to explain the company's policy, she became upset and decided that she was not going to rent me a vehicle because I questioned her. I threatened to contact corporate and report her. That's the only reason why she rented me the vehicle. This is unacceptable. Your company just moved into the community and that's not good for business. Please handle this issue. Thank you.

Dequia C. | Expérience générale |
Évaluation :

Thank you Mrs. Glori and Mrs. Nikki, Best friend (Alphonso), Cliff, and all the other uhaul staff keep up the great work and positive attitudes. I’m going to miss you all.

Victoria P.
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Great customer service!!!!

PHYLLIS W.
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Le client n'a pas laissé de commentaire.

Aparicio M.
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The young lady that helped was awesome will go there again

Kristina C.
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Le client n'a pas laissé de commentaire.

Stephanie B.
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Le client n'a pas laissé de commentaire.

dinia G.
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Rent for the app is a mess. I waste a lot of time time to get my truck. If I went to the counter directly it was more easy and effective. The crew are very kind. When I return the truck I understood that I will have a credit because I use less miles than I expected but it never happens.

NICOLE MARIE E.
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Le client n'a pas laissé de commentaire.

Albert S.
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Did not load the 1/2 dozen blankets ordered. Fortunately we were able to protect the load without them.

keith W.
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With the exception of Nikki at the 1621 N Florida Ave i had an exceptional experience with uhaul. She was rude and borderline unprofessional. Customer service is part of the job and when the customer takes the steps they're supposed to and treated like that by an employee it is a little disheartening and affects future business. Enjoyed the truck though, exceeded my expectations!

JAMES M.
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Couldn't have been nicer - great experience.

John H.
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Vehicle exterior was dirty, but atmosphere was foggy, so understandable. Interior had bad odor, something like you would find at a fish market. Otherwise, service was prompt, courteous, and extremely ;polite. Will not hesitate to use service in future. Thank you

Clarisa M.
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Le client n'a pas laissé de commentaire.

RICHARD S.
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Le client n'a pas laissé de commentaire.

MARTIN R.
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Was very impressed with the Lakeland location and service...

Bruce A.
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The staff was amazing and knowledgeable to the products and best practices for moving. They were the best from the inside team to the team outside.

Todd P.
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Le client n'a pas laissé de commentaire.

Darren O.
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Le client n'a pas laissé de commentaire.

JOHN M.
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Le client n'a pas laissé de commentaire.

Cassie L.
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Had to pay double because no smaller vehicles that I requested were available.

Reginald P.
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1. Correct mileage readings when the trucks are signed out. 2. Clean the windows inside and out, I had to clean it when I got the to my house. 3. Maintenance check, when a vehicle comes in, there was a lot of play in the steering wheel.

AMANEE S.
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I had poor customer service on top of my card being charged double vs the receipt. I've tried calling and was placed on hold until I hung up. Clean place with nasty service. The only person that was helpful was Bradley.

Rafael R.
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Le client n'a pas laissé de commentaire.

Brittany J.
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Great service

Carmelo R.
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The sweet young lady that took care of me was so nice.if she is the manager she deserves it .keep up the good work

Clarence H.
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The truck was in very bad shape, dirty windshield, bumpy and loud ride. My things were overturned once we reached our destination. The truck felt as if it didn't have any suspension, my son and I felt every bump in the road. We also heard a sound every time the tires made a revolution, it sounded like the tire would come off or the truck need rotors. So we heard the whirring sound constantly with the thud sound every tire revolution. When I was trying to explain all of this to the attendant in the store, she cut me off and said wait to comment on the survey, she was rude. I was there in the store for 45 minutes to an hour trying to finish the sale so I can get the receipt. The overall experience was not good, from the first young lady who checked us into the truck couldn't understand English to the bumpy, loud truck and the rude attendant in the end.

DAVID H.
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Le client n'a pas laissé de commentaire.

barbara P.
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Everything was absolutely amazing! People were very nice and very helpful! I wouldn't go to another uhaul rental place ever as long as these people are in place...just awesome!

Lissette O.
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Le client n'a pas laissé de commentaire.

Jerry S.
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We stood in line far to long to rent the van. Very slow service.

Janice B.
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Very efficient and friendly

Larry M.
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good service

Michelle D.
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Very fast and efficient

Shannon M.
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Price said $19.95 plus $ 5 for half a dozen blankets for 4 hours at 25 miles. Drove about 35 miles and had it back on time but now it is $72. Quite a mark up

Barbara J.
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Le client n'a pas laissé de commentaire.

KEENAN E.
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Le client n'a pas laissé de commentaire.

Debbie C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Marc R.
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Le client n'a pas laissé de commentaire.

Debra S.
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Employees are very nice, and exspeedance in there job. A pleasure doing business with them. If the need arises, I would definitely go back to that location for my needs.

Terri M.
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Le client n'a pas laissé de commentaire.

Myeisha R.
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Le client n'a pas laissé de commentaire.

aaron A.
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Fantastic service with a smile!

julia t. | Expérience générale |
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Uhaul team, vehicle, and storage made our move easy, quick, and convenient. Would recommend 100%

John H.
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If you're open until 7pm, then you're open until 7pm.... not 6:55pm.

angela T.
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Le client n'a pas laissé de commentaire.

Carlos S.
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Nothing

Frank W.
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Le client n'a pas laissé de commentaire.

RICHARD L.
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Le client n'a pas laissé de commentaire.

Amber W.
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Le client n'a pas laissé de commentaire.

Glenn G.
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Le client n'a pas laissé de commentaire.

David E.
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Le client n'a pas laissé de commentaire.

THOMAS PAUL F.
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Le client n'a pas laissé de commentaire.

Lisandra M. | Premières impressions |
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Le client n'a pas laissé de commentaire.

John T.
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Le client n'a pas laissé de commentaire.

Stephen K.
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Dont tell them their equipment is ready and when you show up its not and you spend 3.5 hours running around just to get your truck it was a very upsetting day

Kristie D.
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The service at the location was excellent. Although when I called to make the reservation they did not give me all the information. I only told that cargo van had to be returned to same location....I was not informed that over 100 miles would change the price of the rental.

STANLEY F.
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This was the cleanest uhaul location I've been too. The employees where very friendly and inviting.. All locations should look like this one

Katherine H.
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Le client n'a pas laissé de commentaire.

Enrique C.
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Le client n'a pas laissé de commentaire.

Lexus M.
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Sales rep when above & beyond for me!!

Christopher B.
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Level of Communication - I didn't feel comfortable with the installation instructions of the 4 X 8 cargo trailer. When I reached out for clarification on the installation and concern, I was directed to an authorized dealer (Edison, New Jersey). Note: The cargo trailer is rented for a minimal of 5 days and rental is too expensive. Your customers should be allowed to return and be prorated for the unused days, and the customers should be allowed to chose the number of days to rent the equipment. You nor the customers benefits for holding the equipment longer than needed. Hence, if the equipment is turned back in sooner, the quicker the equipment can be placed back into inventory.

Jamie G.
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No complaints.... Nikki was an exceptional employee!!! As well as Alohonso, Jesus, and Allyssysa. These valuable individuals were a direct reflection of their manager Glorie Franco Rabassa

Allen K.
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Do what u said u were gonna do

Jean N.
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Love the place ...Glorie is wonderful and has a great staff !!

Paul H.
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Excellent facility and the staff is absolutely the best, friendly, courteous and very efficient. I will always do business there and highly recommend them.

JOSEPH WESLEY M.
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Wry upbeat and friendly check in person.

MELISSA D.
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Le client n'a pas laissé de commentaire.

Michael G.
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Truck smelled like urine or something dead in the vent once I had the heater running for a while(10-15 minutes I guess). Made it a very difficult trip with cooler weather.

Chris M.
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the van was clean but smelt of smoke. Don't start the 24 hour time clock when people show up, start it when they leave. I don't think it's fair to have 1/2 hour deducted because it takes so long to get in and get out....

Brian W.
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Le client n'a pas laissé de commentaire.

David J.
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Office staff were very friendly. The young man who connected up the trailer was very helpful in explaining how to connect/use everything. A pleasant process for being my first time using a car hauler.

Carole-Ann S.
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Le client n'a pas laissé de commentaire.

GREGORY F.
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Le client n'a pas laissé de commentaire.

Christopher C.
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The online check in has zero purpose. I did everything online and still have to do the process in the store. Absolutely ridiculous you need to modernized you business.

ruthie R.
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Le client n'a pas laissé de commentaire.

Glenn G.
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Le client n'a pas laissé de commentaire.

Kimberly R.
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Le client n'a pas laissé de commentaire.

LEE R.
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Le client n'a pas laissé de commentaire.

ashley P.
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Ladies in the office should be more knowledgeable, aware & friendly. Workers outside all on the phone. Truck missing equipment. No one around to review truck/equipment. Now my experience at Acorn Uhaul was pleasant, easy & professional.

Brian J.
Évaluation :

This is a great facility. Brand new and my second time returning a car dolly. Never stepped foot on the property. Love this new facility. Look forward to either picking up or dropping off a car dolly to transport my 72 year old mother's car back and forth between Lakeland Florida and Akron Ohio.

Tatiana S.
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Great service and location!

Janna W.
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Le client n'a pas laissé de commentaire.

Charles C.
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Le client n'a pas laissé de commentaire.

Michael A. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Michelle C. | Premières impressions |
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The staff were friendly and helpful. Facility is beautiful.

Denyse H. | Premières impressions |
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The elevator was not operating properly. I had movers unloàding and loading by the hour. The access card was not working properly. My husband was unable to use the rest room on the storage unit floor.

Frank H. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Tracy C. | Expérience générale |
Évaluation :

All that I came in contact with were friendly and helpful. I would use them again if the need arises. Thank you Tracy Crump

Jenita G. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Michael A. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Carol A. | Premières impressions |
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Le client n'a pas laissé de commentaire.

ANGELA R. | Premières impressions |
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Le client n'a pas laissé de commentaire.

martin v. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Thomas G. | Expérience générale |
Évaluation :

The manager, Glorie Rabassa, was extremely helpful and courteous. Our movers were two days later getting out stuff out of the facility and Glorie worked with us one allowing the extra time without penalty. We were between a rock and hard place and she acted in a manner that took that pressure off our move. We are grateful for her handling the situation. She was great to work with and is great asset to U-haul.

Nancy B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

LUZ G. | Premières impressions |
Évaluation :

The Maneger Glorie is the best she tak to you and Yelp V. the maneger glorie is the best she treats you like family / you really have never felt like that I would go all the time there and because I feel like family

Daniel R. | Expérience générale |
Évaluation :

These guys were the best. I highly recommend this facility for all your moving and storage needs.

David K. | Expérience générale |
Évaluation :

This facility was great!! The only suggestion....they need more than one person working the counter (helping customers with truck rentals, storage rentals, and supply purchases). They had plenty of people working outside or in the maintenance shop.

mark m. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Carolina B. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Jean S. | Expérience générale |
Évaluation :

Nothing to say perfect

Edwin B. | Expérience générale |
Évaluation :

Jean in the office was helpful & friendly. The general manager less so. When questions arose about removing a lock or giving additional time for storage rentals when newer contracts were presented - she was very inflexible.

Ada M. | Premières impressions |
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Le client n'a pas laissé de commentaire.

ALICIA G. | Expérience générale |
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Le client n'a pas laissé de commentaire.

james b. | Premières impressions |
Évaluation :

The staff were all very helpful and courteous

David K. | Premières impressions |
Évaluation :

Jean / Nicki was awesome. She has assisted us with moving supplies, a rental truck, and a storage room. Great service!!

Tunesia m. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Jean S. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Donna G. | Premières impressions |
Évaluation :

The new place is awesome!! The customer service was excellent, they were very helpful and was able to accommadate us on short notice. The check in for storage was great and the drop off for the trailer was so easy. Glorie the owner is so nice!!

DAVID F. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

MILAGRO R. | Expérience générale |
Évaluation :

Bad experience: I took my stuff out. Please remove this charge from my credit card account you folks gave a big storage space and that’s not what I had reserved. Your mistake. Then I was given a smaller storage space for $59.95 which should of been given to me in the beginning. I am going to remove my belongings because according to my new statement I was not due until 07/20/20 or 07/27/20. I very disappointed with your service this far and I have used it before in the past. I want my money back and will pass by your office tomorrow. Stop the auto pay also.

Terence J. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Allison S. | Premières impressions |
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Very clean, very friendly and helpful staff!

Edwin B. | Premières impressions |
Évaluation :

New truck was great - much easier on gas than older ones. We had largest truck & largest trailer.

Damon C. | Expérience générale |
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I rented a unit and put a couple things inside, i returned a few days later to put more things in the unit and find that water had been leaking into the unit and the few things I had managed to put in there had gotten wet. I immediately removed my property and demanded a refund. The manager (Powell) agreed to refund my money and told me he had issued a refund , however I still have not recieved the funds on my credit card. I move frequently , and I am a long time uhaul customer. I am highly disappointed with this experience. My name is Damon Chiariello.

RICKY B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Saylor S. | Premières impressions |
Évaluation :

Very accommodating with times and very nice to work with. Great customer service!

Non reviews have been submitted for this location.

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