Customer Reviews for U-Haul Moving & Storage of Lakeland

1 312 évaluations

2525 US Hwy 98 N   Lakeland, FL 33810
(1/2 mile south of I-4 on left)

(863) 688-6596

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(863) 688-6596

2525 US Hwy 98 N
Lakeland, FL 33810
(1/2 mile south of I-4 on left)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

All of our leather and wood furniture was ruined due to poor ventilation and moisture...

Randi S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OMAR E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamika W. 
Évaluation :
5

Great service

MICHAEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ashlee c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

nancy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eve N. 
Évaluation :
5

Everything went great nice and smooth.

ROBERT S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kathy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

diana E. 
Évaluation :
5

Easy drop off. Friendly staff.

CATHY Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eduardo V. 
Évaluation :
5

Very professional

Lee Roy T. 
Évaluation :
5

Excelent

RAFAEL M. 
Évaluation :
5

Excellent service à la clientèle

Javier P. 
Évaluation :
1

General manager doesn't know how to talk to customers. I was asking a question about not wanting to rent a dirty trailer and she was very disrespectful in handling the situation. There were other employees standing near by and she didn't show them the right way to handle a situation and how to talk to a customer in a professional manner. The general manager should take a course on customer service tactics or be removed from that position with someone more qualified.

Melvin W. 
Évaluation :
5

Fleet of vehicles to use. Mobile Check In took me an hour to complete. More hassle than convenience.

Charles B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melvyn R. 
Évaluation :
5

Customer service for pick up was wonderful! The drop-off process was fast, efficient, professional!. The gentleman whom we returned the truck to gave us Extremely great service.

ANDREA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelley G. 
Évaluation :
5

I was impressed with the gentleman who came right up to our vehicle as we pulled in . In just a few moments , we were on our way .

Lloyd M. 
Évaluation :
5

The entire rental experience was awesome. I can't think of anything that would have made it better. Merci.

DAVID G. 
Évaluation :
5

Very professional service.

Daniel Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY B. 
Évaluation :
5

Elvin was great ! Very helpful and answered all my questions! Deserves a raise!

LAZARO S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Naomi P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNA H. 
Évaluation :
5

All of the employees at this location were extremely courteous and helpful every time I visited the location over a two month period. Special thanks to the General Manager, Glorie. She is excellent !!!

Pamela H. 
Évaluation :
5

Great work and customer service

Stuart C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rayona C. 
Évaluation :
4

What I had to pay in store was nearly double what I was quoted from the website. Everyone I met was nice! The place was clean and immaculate. But I felt duped by the difference between the quote online versus what I was charged in store.

GRANT N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrica K. 
Évaluation :
5

All U-Haul representatives were extremely professional and polite. We could not have had a better self-moving experience chiefly because of U-Haul.

Francis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lori W. 
Évaluation :
4

Ervin that sets up the trailer was very professional great Customer Service and did an above and beyond job he truly went the extra mile.

TIFFANY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCOS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert V. 
Évaluation :
5

Great staff local and corporate. Local gal, "Jay" was very awesome, as well as others. Thank you all for your kindness, understanding and patience with me.

Judy K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suroj H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shamaura T. 
Évaluation :
5

Staff was great... had a excellent experience

CHRISTOPHER H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BILLIE N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracey G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul P. 
Évaluation :
5

Everything and everyone at this Location were polite and more than helpful in making my move and storage needs as easy as possible and were very accommodating in every way, Thank You to All for a Pleasant experience after a long and stressful move, Very Much Appreciated!!!

Mark S.  |  Premières impressions 
Évaluation :
5

I don't have any complaints, everything went very smoothly picking up and dropping off.

ALLYSA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oumkaar S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shayla R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fernando G. 
Évaluation :
2

When the website says your reservation is guaranteed to be available, the location needs to ensure the validity of that statement. I had to postpone my move because the truck I needed and that was guaranteed to me was not available when I went to pick it up on my reserved day and time. This location did not call me in advance to advise me that the truck I needed wasn't available and waited until I got there to pick it up. Then, after I was able to complete my move, granted the truck was returned 3 hours later than expected, I was charged for another entire day of usage - so double the base price. Again, no call or advanced notice was given before they charged my card.

Christin M. 
Évaluation :
3

Process in site to return was to complicated. Should consider easier or alternative method. For after hrs.

JUAN I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rakesh B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rakesh B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORDAN H. 
Évaluation :
1

Your online process is shit......you have to take a million pictures and we arrived at 11:50 to pick up our truck at 12pm and didn't leave until 12:30 cause of your horrible online system and even though you delayed us 40 minutes does the time start when we actually get the truck.....no y

Nick W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandalynn B.  |  Premières impressions 
Évaluation :
5

Auto transport had a tire blowout and fire that almost reached my towed vehicle. This is the third time I've had a auto trailer tire blowout. Not acceptable!

TRACY M. 
Évaluation :
5

Everyone was so nice and helpful! Super fast ch lock-in and check out

Mandy M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL S.  |  Expérience générale 
Évaluation :
5

Everything was great I will use your storage again

Stanley R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gail N.  |  Expérience générale 
Évaluation :
5

Auto transport blew out a tire and started a fire that almost reached my vehicle. The equipment was old and not maintained. I was delayed four and a half hours waiting for repairs. This is totally unacceptable.

TRACY M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LUIS T. 
Évaluation :
5

It would be useful if we could adjust tge side view mirrors - with the fixed settings it was difficult to change lanes.

STEPHEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WOLVERTON T. 
Évaluation :
5

I shared with the manager that the trailer come off the ball and the fact the trailer could not be safely driven without all lights working. She was excellent! She was understanding and promptly took care of returning the trailer.

EDWIN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA T. 
Évaluation :
4

The truck didn't start so the worker had to jump start the the battery was dead the worker said the lights was left on all night but other than that it was ok 👌

MAY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Milo K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

charles J.  |  Expérience générale 
Évaluation :
3

When I reserved online, I wanted the truck for 24 hrs (from 730pm friday to 730pm sat). I received a call to return the truck around 1pm Saturday. This was a mixup on uhaul's part. I eventually returned the truck around 430pm ahead of my original time of 730pm. Please review paperwork next time.

BARBARA L. 
Évaluation :
4

I was a little disappointed in some of the services this time. I used your company MANY times at the smaller location and it was top notch EVERY time. I'm hoping becoming bigger does not change things. I was ALWAYS very vocal to others about the wonderful customer service and always recommended your location. I do hope it gets back to that. Just to clarify... NOT a bad experience this time....but different.

Caroline B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BILLY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAFAEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN N. 
Évaluation :
5

Location was great, but I tried to use the app for drop off, and it is flaky and full of bugs. The app has a two star rating on the Google Play store, I would give it one star.

Michael K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis S. 
Évaluation :
4

Truck front alignment was way off. It pulled to the right to much and when driving straight the steering wheel was turned about 30 degrees to the left. Also, the flip out cup holder was broken and unusable.

DOUGLAS R. 
Évaluation :
5

Pay the man hooking the trailer up to your vehicle more $, as we accessed the trailers storage capacity and wondering if it was large enough? He suggested to change from a roll up door to barn door type ! Great call! And while trying g to hook up the safety chains to the receiver the saftey chain hooks were to small! So your man came up with a solution not an excuse to correct the problem! That's a valuable employee! Glad he had big guns to move 3 trailers to get us the right trailer and screw down the hitch to the ball ! He made for a great experience as well as the rest of your Staff! Yes I would recommend this facility to others!

Richard L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maria T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER C. 
Évaluation :
5

Very easy process! Everyone was super nice!

Mandy M.  |  Premières impressions 
Évaluation :
5

Reasonable rates, friendly and helpful staff, convenitntly located & as a bonus, the manager is attractive! In addition, the rent was prorated. Very nice!

Thomas K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natividad M.  |  Expérience générale 
Évaluation :
5

Glorie and Alyssa really helped me out when I was in a jam

David G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher P. 
Évaluation :
5

Returning the truck after hours was super easy. Instructions were clear.

Pete R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

BRIANNA S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Angel C.  |  Online Move In 
Évaluation :
5

I will be renting soon again for a cargo van. This van was perfect for me as I am doing art shows. I needed all that room for my art work , tent etc. plenty of room inside.

Barbara S. 
Évaluation :
5

The App. for the phone is very temperamental. I am glad when we returned the truck, the attendant was there and checked us in. Fix your app. for Android. Very frustrating. Other than that everything else was great. We had a great experience.

david W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN R. 
Évaluation :
5

One of the 2 sets of blanket bags was dirty, smelly and wet when given to me. I did not use them and brought them back to the Lakeland location before I made the trip to CT.

JESSICA M. 
Évaluation :
5

No problems whatsoever, one thing I just don't understand I can rent a van for a week for 300 with 750 miles. However I rent one for 3 days with 300 miles and it cost just as much. Please help me understand that. Ms Nikki was fantastic and Mr Alonzo was fantastic

BRIAN W. 
Évaluation :
5

Glory and crew are the best around, when I need to rent this is the place to go 5*****

john B. 
Évaluation :
5

We experienced especially friendly inside check-in/registration persons at the desk. The outside pick-up and drop off assistants were super. This U-Haul site has a flawless operation from our standpoint.

frank M. 
Évaluation :
5

I am sure they are great people! But we returned truck after hours when no one was there!

ERICA R. 
Évaluation :
5

Good equipment and awesome employees

melvin B. 
Évaluation :
5

Alyssa help me with my pick up truck rentals over the past few months, maybe more. Her customer service is impeccable! Definitely a 10 star employee! Saying that only provided excellent customer service, she was very empathetic to my personal situation. She definitely displayed a caring attitude always!

Crystal T. 
Évaluation :
3

I was not told that could not access my unit after 10

Kim S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PRISCILLA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

matthew B. 
Évaluation :
1

Bad communication skills about the price, very rude, Was the worst experience renting a vehicle I have ever had

RANDY A. 
Évaluation :
2

The miscommunication was horrible! The representative charged my card when she told me it was only going to be a hold, which caused problems. Very disappointed

Norman T. 
Évaluation :
3

The truck was in bad shape it would not downshift, it would not reverse correctly, the passenger door did not shut tightly. The check engine light was on when i picked it up, they told me not to worry about it. The engine made a loud squeaking noise the whole trip.

Jackie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HAROLD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claudina S.  |  Expérience générale 
Évaluation :
3

Please note this review is not regarding the Lakeland, FL, location; it is a review of U-Haul in general since I had to deal with multiple locations. This was the worst moving experience ever (and I've moved a lot!). I would be writing a novel if I told you all the horrendous experiences I had -- all due to U-Haul's errors. My items finally arrived a week after they were due. Unfortunately, I was leaving the country less than 12 hours later and could not get things taken to the international shipping location myself. Therefore, I had to PAY OTHER PEOPLE to take care of my belongings. I'm STILL waiting on the refund that is due to me (first for being late by 6 days and second as compensation for having to pay others to take care of my items). Terrible, terrible, terrible experience. If you're not in a hurry for your items, it might be okay. But if you're on any timeframe at all, I cannot recommend them. And I certainly can't recommend them if you think you might need to get any money back!

Barbara F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mary H. 
Évaluation :
1

It took almost an hour to get the truck, then had two separate drop off locations for the truck. Was forcibly made to reserve three days instead of the one I needed and still haven't received a refund for those days. The pickup delay costs me 100 $with the movers that were already at my home waiting. When I arrived to Lakeland, the facility code was not working, I asked for a unit that reflected the need of the uhaul truck and was given a unit smaller than a dressing room. Had to keep truck another day because the manager's emergency phone line listed in the elevator was going to voicemail without an option to leave a voicemail and the Uhaul call center line was looping a message about being open before disconnecting (for all options!). The next morning I came in after speaking with a rep about changing to a larger unit. I checked in at the counter and was charged despite expressing that the unit was supposed to be free. I also lost money that was non refundable to have movers come the first day to help unpack the truck -300 $ because the unit was too small. All in all, I wasted 400 $on movers because the uhaul delays and mess ups PLUS the monies charged for the extra day I had the uhaul AND the being charged for the storage space that was supposed to be free.

Tesia L.  |  Online Move In 
Évaluation :
5

very wide front doors, lots of carts, parking right in front of the entrance, even covered parking in case it's raining, motion activated lighting, alarm system, very clean. Bring a step stool and you can fill the space clear to the top of the unit. very nice storage facility.

Jared H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephanie R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAFAEL R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany D.  |  Premières impressions 
Évaluation :
3

Is was a little expensive and round up with a leather chair with mold on it

Jason G.  |  Expérience générale 
Évaluation :
3

We were assigned a storage unit that was already occupied. We went back down to the office. Waited in line to ask for a different unit. Finally got one. Wen up and again we were assigned a unit already in use. Went down again to get another one va employee met us and looked for an open one. All this took an extra 1 1/2 hour and we had a big full truck to unload. By then getting late and disaster. The truck had leaked likely on day 1 of 6 on our way to Florida from Minnesota and our beautiful 55 inch Sony Bravia 2 yr old TV was soaked and ruined as well as our beautiful area rug we paid over 500 $at Macy's was soaked and after 6 days mold started. Ruined. A very nice employee was found there and helped with all the soaked packing and checked the truck. We took lots of pictures of the truck and packing and TV and rug. HORRIBLE. . Our TV cost us over 2 000 $. A claim has been filed as the leaky truck caused all the damages.

Michael O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

caraza m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jenna s.  |  Expérience générale 
Évaluation :
4

Used storage unit located 2525 US Hwy 98N. The clerk by the name of Jaycee was very knowledgeable, professional and helpful when renting my unit. Would definitely recommend this location.

BRITTNEY R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mariaelena G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramona L.  |  Expérience générale 
Évaluation :
5

Tina was unbelievable. She went out of her way to assist in meeting our needs. Her creative solutions is the reason we rented.

Shirley L.  |  Premières impressions 
Évaluation :
5

Had a very great experience enjoyed the staff they were all good to me and always have been

david l.  |  Expérience générale 
Évaluation :
5

I cannot say enough words about the professionalism friendliness and is friendliness and the knowledge of the staff at this facility. Is. They went above and beyond to assist me. They made me feel comfortable. They made the whole process easy.There were 3 gentlemen working and all 3 were involved in some process of my purchase and checking in. They should all be recognized for their efforts.

David T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joshua T.  |  Expérience générale 
Évaluation :
5

Thank for your service I didn,t know what i,d do with out ya,ll

Tory S.  |  Premières impressions 
Évaluation :
5

very easy, lots of carts to use, good lighting, nice and clean

Jared H.  |  Premières impressions 
Évaluation :
1

I sent an email with my problem , employee not doing there job maybe they need better training , I am shocked I thought U-Haul had a better reputation.

Shelley Jo P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B.  |  Expérience générale 
Évaluation :
5

Great management, best customer service, very helpful and understanding employees. Would return if necessary. Merci encore.

Wanda R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zaida A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laura E.  |  Expérience générale 
Évaluation :
5

Very friendly employees.Excellent service and accessible facilities.Everything super

Luis C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anissa M.  |  Expérience générale 
Évaluation :
5

Great service would highly recommend

Jeffrey M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelley Jo P.  |  Expérience générale 
Évaluation :
5

The Manager was extremely helpful when I had to change my reservation to a drive up room to accommodate an 18 wheel truck with my stuff. Friendly and so Helpful. Easy as pie. Thank you again.

Janice K.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosa O.  |  Premières impressions 
Évaluation :
1

Not recommended because for doing a favor the U-Haul to take a 6x12 to Lakeland which is was not my location the storage price is very expensive and small for my stuff and the manager was mean

antonio d.  |  Premières impressions 
Évaluation :
5

Very professional and well educated with great skills and bilingual. Always like going there because there manner.

LUIS T.  |  Premières impressions 
Évaluation :
3

I had 2 problems with the facility while walking to my unit I would see roaches as well as in the elevator. I found dead roaches and mouse droppings in my unit and I wasn't happy about that.

dennis r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

norman r.  |  Expérience générale 
Évaluation :
5

Glorie and her staff are the absolute best.

George G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Saylor S.  |  Expérience générale 
Évaluation :
5

We've never rented a storage unit before, so we had no idea how the process would work. We went inside the main lobby to ask for help and the girl at the counter was sweet and friendly, but didn't really understand the questions we asked and didn't give us 100 % of the information. We had to kind of look around and figure things out ourselves, which was super easy to do, but a little confusing when it came to the access code process. Still 5 stars, as the unit and entire facility is very well kept. We feel as though our few little things are super safe.

Chelsea W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BETZAIDA N.  |  Premières impressions 
Évaluation :
4

Nice people and location. However, when trying to contact by phone there was no one to respond to the call. They should have someone who can respond to customer's calls. The facility gets very busy on the weekend and you wait about and hour online. That should be address, it discourages the customer. Also, the facility needs to eliminate the roach concern. Nevertheless, the staff I encountered were, very nice.

Kathy M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MyEsha W.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

charles J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nicole t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yesenia l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lissette O.  |  Expérience générale 
Évaluation :
4

Very hard to get through on the phone to talk to someone.

Miriam O.  |  Expérience générale 
Évaluation :
5

Literally every employee there is flipping awesome. Very down to earth and helpful. I will always use this location when I'm in need of storage, truck rentals, etc as long as the employees remain awesome

Michelle B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M.  |  Premières impressions 
Évaluation :
5

Everything was great thanks.

RODNEY M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyri J.  |  Premières impressions 
Évaluation :
5

They were very helpful and pleasant to work with

david l.  |  Premières impressions 
Évaluation :
5

Uhaul did me 👍great.

Orpah H.  |  Premières impressions 
Évaluation :
5

Facility could use additional counter help and lot assistance.

Jonathan P.  |  Expérience générale 
Évaluation :
2

I hired movers to move into my unit on 6-12-2021 and could not move in because I had a climate control unit located on the second floor and the entire building only had one elevator and it was broken preventing me from moving in but forcing me to pay for the unit for fear of losing it. I was not able to move in to the unit until Monday, June 14, 2021 when I found out at 7 AM that the elevator had been fixed. This delayed my move in for two days which affected the closing time on my house which had to be pushed back because of this. I have rented from U-Haul for decades and never had this happen. No other unit was available at any other location locally. The staff offered to let me move into a unit on the bottom floor until the elevator was fixed and then move to the second floor. My movers were charging me 170 $an hour and this would've caused a double Move in. What an absolute nightmare!

DEBRA S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alejandro O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrall H.  |  Expérience générale 
Évaluation :
5

I'm sorry, but I don't remember her name who helped me. But she was amazing and beyond friendly. Also the young man who took me to see me unit was helpful as well. The best service I've experienced in a while.

Marie G.  |  Premières impressions 
Évaluation :
5

We have never seen a u-Haul dealership like this. Just amazing.

ANDREW D.  |  Expérience générale 
Évaluation :
5

Great customers service 😘

Deneka J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vicente M.  |  Premières impressions 
Évaluation :
4

Beside the only elevator not working everything else was fine.

mike r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tania C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrall H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Luc D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathy M.  |  Premières impressions 
Évaluation :
5

.Everything was great.Good people there.

RODNEY M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latosha C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMY W.  |  Expérience générale 
Évaluation :
1

It is sad there there are no trash receptacles available throughout. To be charged to use dumpster is nickel and dimming the customer when they're already paying outrageously!

Cleveland S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA G.  |  Expérience générale 
Évaluation :
4

The only problem I have was some of my property got wet in storage

Lois R.  |  Expérience générale 
Évaluation :
4

The young lady who initially served me would not speak, ended up charging me for a lock II already had, but since did not explain, we had to get management to help with a refund.

Jacqueline P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUK C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alice M.  |  Premières impressions 
Évaluation :
5

Muy buena la atención y el servicio prestado mejor todavía.

Luis C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david w.  |  Expérience générale 
Évaluation :
1

This facility does not even know what units they have available, rented a unit and turns out after I go to the unit someone else had their belongings secured in the unit. Manager offered me a new unit an hour drive away. This place is a joke

DYLAN HOMER S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

martin v.  |  Expérience générale 
Évaluation :
5

I Love using U-Haul for my hauling needs

Jerry H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francesca J.  |  Online Move In 
Évaluation :
5

Gracias.!

alberto m.  |  Premières impressions 
Évaluation :
5

The staff was very friendly and helpful! The fact that they provide carts to help you get your things to your floor is very helpful! They were very understanding about needing storage for our son's things from college. The facility was very clean and climate controlled! Decently priced as well!

Dana L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly H.  |  Premières impressions 
Évaluation :
4

The staff made a horrible day into a tolerable day. They were all friendly, helpful and understanding. I just wish I had been able to use the website only like it says you can do for self-service.

Linda W.  |  Premières impressions 
Évaluation :
5

Great place to store your stuff

Frank W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jenna s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa R.  |  Premières impressions 
Évaluation :
1

The Brandon location was great the employee at the Lakeland desk was very slow and didn’t use the help avail until I got mad

Mary M.  |  Expérience générale 
Évaluation :
5

Glory is excellent at this location

Eric B.  |  Expérience générale 
Évaluation :
5

i like the three story building that you have for a facility here in Lakeland Florida. Overall this is the second storage unit that I've rented here in Lakeland and by far this is the best. Thank you for the opportunity to rent from U-Haul.

Steven K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ann A.  |  Premières impressions 
Évaluation :
5

Customer service is awesome 😎 very friendly, nice & knowledgeable staff!

rose p.  |  Premières impressions 
Évaluation :
5

Highly interested with the customer service I had the day I got my truck and storage. There crew was very pleasant, efficient. The system was very streamline. Overall I had an excellent experience.

Edison T.  |  Online Move In 
Évaluation :
1

Despite offering 24 hour access through the website and promotional materials, no where does it mention the restriction that it is for businesses only. Apparently that was a recent change, but I would not have booked everything online and paid if I had known I had to show a business license to get the 24/h access. When I went inside to make a change to my reservation, and about getting the 24/h access on my account, they fixed the first thing, never answered the 2nd and then just checked me out without any mention of the 24/h access until I asked about it again and only then was I told no. As a new small business owner just starting out during this pandemic I think there should be better communication from the website to the actual store. Especially when so much of the advertising mentions 24/h access despite it only being offered for a very select few.

Mallory M.  |  Online Move In 
Évaluation :
5

Muchas gracias exelente

Jose G.  |  Premières impressions 
Évaluation :
3

I waited a long time for my reservation to be complete. Granted the ladies at the front desk were awesome but someone from another office canceled my reservation as I was trying to pay for it. Reason why the process took so long. My initial reservation was less in cost with the insurance and roadside service. The reservation I currently have now is much more excluding the insurance and roadside assistance.

DOMINIC O.  |  Premières impressions 
Évaluation :
5

It was a.very great and easy way to get storage and quick

JAMES W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvonne L.  |  Expérience générale 
Évaluation :
5

Manager and Ms. Angie were amazing. They understood me and helped me out quickly.

Vonette C.  |  Premières impressions 
Évaluation :
5

Best staff ever

Wanda N.  |  Expérience générale 
Évaluation :
5

Gloria made sure that my move in experience was excellent .

JAHLONI K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hector B.  |  Premières impressions 
Évaluation :
5

The customer service was excellent, the lady inside the store and the guys outside were all so professional. Please keep up the good work.

Kimberley W.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Alexandra S.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful staff here at this location. I would recommend this location to anyone

Don B.  |  Expérience générale 
Évaluation :
5

Thank you so much for helping me with a smooth moving process from NC to FL...

MIRIAM P.  |  Premières impressions 
Évaluation :
5

When I was renting an additional storage unit I was getting just a little upset about the extra phone numbers needed for contact list. First my number was called to verify that I gave them a working number ( felt not trusted then) then I was asked for another number and that number was also called, then I was asked for another number and that number was also called. After being a customer for over a year with no payment issues I felt this could have been avoided. I expressed my feelings about this and I understand policy. I was asked in this survey so I responded. As you can see I submitted all great scores. Just the multiple phone numbers requested and calling them was getting me just a little ticked.

JOHN T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICIA J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PRISCILLA R.  |  Premières impressions 
Évaluation :
5

Nicki and Alyssa were absolutely fantastic in helping us when we really needed help. I would highly recommend using this facility.

Kim V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvonne L.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

Wanda N.  |  Premières impressions 
Évaluation :
5

Nicki and Alyssa were super helpful in our time of stress in the moving process. They went out of their way to help us and we will be forever thankful for their help. K. Vieira

Kim V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joe m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisandra M.  |  Premières impressions 
Évaluation :
5

The staff were friendly and helpful. Facility is beautiful.

Michelle C.  |  Premières impressions 
Évaluation :
2

The elevator was not operating properly. I had movers unloàding and loading by the hour. The access card was not working properly. My husband was unable to use the rest room on the storage unit floor.

Denyse H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frank H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol A.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

lynnsey s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

martin v.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolina B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ada M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tunesia m.  |  Premières impressions 
Évaluation :
5

Very clean, very friendly and helpful staff!

Allison S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICKY B.  |  Premières impressions 
Évaluation :
5

Very accommodating with times and very nice to work with. Great customer service!

Saylor S.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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