Customer Reviews for U-Haul Moving & Storage of Lakeland

1023 évaluations

2525 US Hwy 98 N   Lakeland, FL 33810
(1/2 mile south of I-4 on left)

(863) 688-6596

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(863) 688-6596

2525 US Hwy 98 N
Lakeland, FL 33810
(1/2 mile south of I-4 on left)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

The Manager was extremely helpful when I had to change my reservation to a drive up room to accommodate an 18 wheel truck with my stuff. Friendly and so Helpful. Easy as pie. Thank you again.

Janice K.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norberto P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teri I. 
Évaluation :
5

Excellent set up…great experience

Kerry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gordon J. 
Évaluation :
2

It took a really long time to be helped at this location. The line at opening (9:00am) was out the door and it took me 44 minutes to be helped. This effected my moving plans as we had a tight schedule. I was disappointed so much of my time was wasted especially when I checked in online in advance. Perhaps there is a way to make the process faster for those of us with prior reservations when we arrive?

Amelia V. 
Évaluation :
3

Once again I say this everytime if Ms Nikki is working things are perfect. Otherwise not, the reason I put no on the equipment ok. The oil change came on halfway using it, and there was roaches in the cab that I killed absolutely disgusting and I rent at that place every week and most of the time every thing is ok

BRIAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elkin O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen B. 
Évaluation :
3

The link for me to return the truck after hours would not work. We got lucky and caught an employee as he was leaving and he told us where to leave the keys and that he would process the return. However, I've now been charged a large, extra fee because of it so I'm not too happy.

THERON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

george S. 
Évaluation :
2

The uhaul was not out front and ready for pick up. I asked for assistance locating it when doing the online portion. Was a divested it was in the back. I had to walk all around to locate it. Then had to walk back up front to get the keys. When I looked to make sure the furniture pads and dolly was in the truck, they were not. They gave me then no problem but I requested an appliance dolly and got a utility Dolly. Thankfully was not an issue.

Erika C. 
Évaluation :
5

to expensive for a truck and trailer for in town use for 2 hours with 20 mile use 84,00 $

James F. 
Évaluation :
5

Your location is literally the only one that I will do business with, impeccable customer service, a beautiful facility and even the roads surrounding the location choice are convenient for hauling a large vehicle off the property. I recommend this location and U-Haul as a company in general, for the price and quality.

Amber S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RYAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOSVANY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tawnya D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERNEST M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve F. 
Évaluation :
3

I declined the extra coverage when I picked the trailer up. Glori told me I'd be responsible if there was any damage, I said yes, I knew that. I never looked at my contract and the text wouldn't open. So when I dropped the trailer off I saw 88 $for the extra coverage that I said no to and she would not take it off my bill. I was not happy and hope I never need U-Haul again.

Laura L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenny K. 
Évaluation :
4

For One Way Out of Town Hauls make sure vehicle is serviced and operating fine for the trip. My 1st truck broke down with Electrical issues, which delayed my travels. Worst experience.

andrea clemons G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosa O.  |  Premières impressions 
Évaluation :
1

Not recommended because for doing a favor the U-Haul to take a 6x12 to Lakeland which is was not my location the storage price is very expensive and small for my stuff and the manager was mean

antonio d.  |  Premières impressions 
Évaluation :
5

Nothing. Everything was perfect.

Frances R. 
Évaluation :
5

Very professional and well educated with great skills and bilingual. Always like going there because there manner.

LUIS T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darnell M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

charles J. 
Évaluation :
2

I've been renting from uhaul in lakeland for a long time, unless Ms Nikki is there I don't want to do buisness there. Very unsatisfied, if it wasn't for her that place wouldn't get any of my buisness.

BRIAN W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

A L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LUIS D. 
Évaluation :
3

I had 2 problems with the facility while walking to my unit I would see roaches as well as in the elevator. I found dead roaches and mouse droppings in my unit and I wasn't happy about that.

dennis r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ashley M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

norman r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory H. 
Évaluation :
5

Glorie and her staff are the absolute best.

George G.  |  Premières impressions 
Évaluation :
5

Trailer wheels were misbalanced. Made for a horrible ride.

James S. 
Évaluation :
5

Great overall experience. Everything from reservation to pickup and return was a professional and friendly experience. This was a very clean and organized location that made everything go like clock work. Thanks for everything

Kevin B. 
Évaluation :
5

Absolutely FANTASTIC CUSTOMER SERVICE!! The ladies running this location are just amazing! And “Boss lady” as her office name says was just so helpful to us and our situation. Merci.

Darcy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EVA O. 
Évaluation :
3

I was told a copy of my recites would be sent to me but have yet to receive it.

Anthony M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delbert S. 
Évaluation :
5

Fast to check in and out

Valerie A. 
Évaluation :
5

The manager was excellent, I think her name was Lori , she went out of her way to take care of a reservation that I needed to change because my moving dates were changed at the last minute . I was very pleased with her ability to adept with my new dates and she was very professional to boot .

Walter S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAINA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Saylor S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven H. 
Évaluation :
3

My original drop off location was Ross Auto care at 2038 Olive St. Lakeland fl 33815. When I attempted to return my dolly, the owner refused the equipment and was rude and threatening. I asked the scheduling representative to please see to it that this location is removed from your directory for future reservations. No one should be treated the way I was, and you will lose customers as a result. Sadly, when I informed the scheduling lady she chuckled and brushed it off, which was disappointing.

HILARY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD T. 
Évaluation :
5

Great value !!

Jean G. 
Évaluation :
5

We've never rented a storage unit before, so we had no idea how the process would work. We went inside the main lobby to ask for help and the girl at the counter was sweet and friendly, but didn't really understand the questions we asked and didn't give us 100 % of the information. We had to kind of look around and figure things out ourselves, which was super easy to do, but a little confusing when it came to the access code process. Still 5 stars, as the unit and entire facility is very well kept. We feel as though our few little things are super safe.

Chelsea W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BETZAIDA N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory M. 
Évaluation :
5

Best uhaul experience I've had.

rodney M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan R. 
Évaluation :
4

Nice people and location. However, when trying to contact by phone there was no one to respond to the call. They should have someone who can respond to customer's calls. The facility gets very busy on the weekend and you wait about and hour online. That should be address, it discourages the customer. Also, the facility needs to eliminate the roach concern. Nevertheless, the staff I encountered were, very nice.

Kathy M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard T.  |  Premières impressions 
Évaluation :
5

Staff and service where spectacular. Excellent service à la clientèle. This is the reason why I rent at this location.

Sergio L. 
Évaluation :
3

We arrived at the drop off location, there was one person who was there but she was on her way home. She answered our questions then left.

Maria N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lane J. 
Évaluation :
5

As always, excellent service from U-Haul.

Christopher E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristofer L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

treasa H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MyEsha W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra H. 
Évaluation :
3

The location is pretty spectacular, very nice. The customer service however, not good at all. The young lady that was working the desk this morning was incredible, extremely nice and well versed in what she was doing - great employee!!! SHE NEEDED HELP, there were four to five people waiting in line the entire time (approx 45 mins) that I was in the building, waiting for my turn. There was a gentleman walking around with a young boy in tow and he hollered across the room that someone would be with us soon, I guess it never crossed his mind to stop and help the customers, maybe he's not capable of working with customers and obviously didn't see the importance of taking care of the customers.

Jerrell W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny C. 
Évaluation :
1

be better at everything. holy shit it was terrible.

Gregory I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg william H. 
Évaluation :
4

It was quick and easy to drop the truck off.

Kyle H. 
Évaluation :
2

The girls were dishonest they knew there was not a full tank of gas in the truck yet they put that on the paperwork I had to call the office but the problem was still not fixed it still didn't show The gas different luckily I filled the tank up anyway and was not charged

Jacqueline N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

charles J.  |  Premières impressions 
Évaluation :
5

Very good service

eric Q. 
Évaluation :
5

KEEP DOING WHAT YOU'RE DOING.

Levorn F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nicole t.  |  Expérience générale 
Évaluation :
5

Rental truck has a leak in grandmas attic!! Fuel gauge not functioning

Michael M. 
Évaluation :
5

Great group of folks working at this location. Personable and charismatic - looks out for the customer;)

Kelli B. 
Évaluation :
4

I have not gotten a receipt. I was told it would be emailed.

Kenneth P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesús M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yesenia l.  |  Premières impressions 
Évaluation :
1

Dropping off was a real pain. Went to three different address. The first wasn't correct address that was texted to me. The shell refused to take it, had to go to a third place and it took an hour there. Every time I call uhual it takes an hour to speak to a person. This was a horrid.

Jeffrey J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lissette O.  |  Expérience générale 
Évaluation :
5

Everything worked out well

Duane S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN H. 
Évaluation :
5

Can't think of a thing. Y'all did a great job. I am very pleased.

Joan B. 
Évaluation :
1

The person who take care in the check in and check need to have better personality (same attitude when I check in and out). Lady during check in was great. The lady inside during check out is a nasty, awful personality, and need to be fire! Because it was raining, they don't check equipment in when I return. Wait for over 20 minutes and finally removed the trailer myself while 2 Uhaul people looking out the window.

HUNGQUOC N. 
Évaluation :
5

Great customer service when I picked up the trailer and the same when I returned it. Friendly staff and very professional

GUY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gayle G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAUL B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

garry N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy H. 
Évaluation :
5

Truck needs an alignment.

Andre A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

SHAWN S. 
Évaluation :
4

There were roaches in the van. they came out of the glove compartment. We sprayed but were too far on the road to turn round. The staff there is excellent and treats you with respect.

Kimberly J H. 
Évaluation :
4

Very hard to get through on the phone to talk to someone.

Miriam O.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gary R. 
Évaluation :
5

Literally every employee there is flipping awesome. Very down to earth and helpful. I will always use this location when I'm in need of storage, truck rentals, etc as long as the employees remain awesome

Michelle B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rene H. 
Évaluation :
2

The first two 20 foot trucks they brought us had rear flat tires. The truck we ended up with broke down at 384 miles. The driveshaft fell off the truck, luckily nobody was injured. We were stranded for7 hours from the time the truck broke down until the new truck was loaded.

jim M. 
Évaluation :
5

My truck was older with almost 120 000 miles. When I started out, I told myself I hope this thing doesn't break down. However, it ran okay, and I finished my move with no problem. Great staff at this location.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELI F. 
Évaluation :
1

Horrible pick up and drop off experience. Staff unhelpful waited in line for 16 mins for key, should have just been in drop box. Unclear instructions on where to drop equipment on lot, and no one to direct you. Did not get dolly as reserved. Pick up/drop off process via phone slow and lengthy.

Jessica D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eddie D. 
Évaluation :
5

Love the way things are. Great facility. Smooth orperation.

FRED S. 
Évaluation :
5

Nothing, drop off was very fast and efficient.

Todd E. 
Évaluation :
5

The lady that rented me the trailer was absolutely fantastic, along with with the yard man that hooked the trailer up for me. He was on top of his game. On the other hand. When I returned the same trailer to "U store it" in Rosenberg , TX. That guy is an absolute dirt bag piece of crap. Every time I've picked up or dropped a trailer off there it's always a problem with this guy. He's rude. He doesn't acknowledge you're even there until you have to get him off of his cell while he's apologizing to his girlfriend or whoever it his for his bad decisions in life and etc. A woman was there yesterday while I was there and he rented a van to her and she came back inside and complained about her van rental being filthy with mud on the inside. He told her " call the property owner about the mud, because the property is muddy!" She asked for the property owners phone # and he would NOT give it to this lady. He has no business representing U'Haul whatsoever! He is a pure pice of crap. He wears a 10" knife on his belt in a sheath too. Very unprofessional! David Skeen

David S. 
Évaluation :
5

Everything was great thanks.

RODNEY M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyri J.  |  Premières impressions 
Évaluation :
5

They were very helpful and pleasant to work with

david l.  |  Premières impressions 
Évaluation :
5

Uhaul did me 👍great.

Orpah H.  |  Premières impressions 
Évaluation :
5

Facility could use additional counter help and lot assistance.

Jonathan P.  |  Expérience générale 
Évaluation :
2

I hired movers to move into my unit on 6-12-2021 and could not move in because I had a climate control unit located on the second floor and the entire building only had one elevator and it was broken preventing me from moving in but forcing me to pay for the unit for fear of losing it. I was not able to move in to the unit until Monday, June 14, 2021 when I found out at 7 AM that the elevator had been fixed. This delayed my move in for two days which affected the closing time on my house which had to be pushed back because of this. I have rented from U-Haul for decades and never had this happen. No other unit was available at any other location locally. The staff offered to let me move into a unit on the bottom floor until the elevator was fixed and then move to the second floor. My movers were charging me 170 $an hour and this would've caused a double Move in. What an absolute nightmare!

DEBRA S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alejandro O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrall H.  |  Expérience générale 
Évaluation :
5

I'm sorry, but I don't remember her name who helped me. But she was amazing and beyond friendly. Also the young man who took me to see me unit was helpful as well. The best service I've experienced in a while.

Marie G.  |  Premières impressions 
Évaluation :
5

We have never seen a u-Haul dealership like this. Just amazing.

ANDREW D.  |  Expérience générale 
Évaluation :
5

Great customers service 😘

Deneka J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vicente M.  |  Premières impressions 
Évaluation :
4

Beside the only elevator not working everything else was fine.

mike r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tania C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrall H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Luc D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathy M.  |  Premières impressions 
Évaluation :
5

.Everything was great.Good people there.

RODNEY M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latosha C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMY W.  |  Expérience générale 
Évaluation :
1

It is sad there there are no trash receptacles available throughout. To be charged to use dumpster is nickel and dimming the customer when they're already paying outrageously!

Cleveland S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA G.  |  Expérience générale 
Évaluation :
4

The only problem I have was some of my property got wet in storage

Lois R.  |  Expérience générale 
Évaluation :
4

The young lady who initially served me would not speak, ended up charging me for a lock II already had, but since did not explain, we had to get management to help with a refund.

Jacqueline P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUK C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alice M.  |  Premières impressions 
Évaluation :
5

Muy buena la atención y el servicio prestado mejor todavía.

Luis C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david w.  |  Expérience générale 
Évaluation :
1

This facility does not even know what units they have available, rented a unit and turns out after I go to the unit someone else had their belongings secured in the unit. Manager offered me a new unit an hour drive away. This place is a joke

DYLAN HOMER S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

martin v.  |  Expérience générale 
Évaluation :
5

I Love using U-Haul for my hauling needs

Jerry H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francesca J.  |  Online Move In 
Évaluation :
5

Gracias.!

alberto m.  |  Premières impressions 
Évaluation :
5

The staff was very friendly and helpful! The fact that they provide carts to help you get your things to your floor is very helpful! They were very understanding about needing storage for our son's things from college. The facility was very clean and climate controlled! Decently priced as well!

Dana L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly H.  |  Premières impressions 
Évaluation :
4

The staff made a horrible day into a tolerable day. They were all friendly, helpful and understanding. I just wish I had been able to use the website only like it says you can do for self-service.

Linda W.  |  Premières impressions 
Évaluation :
5

Great place to store your stuff

Frank W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jenna s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa R.  |  Premières impressions 
Évaluation :
1

The Brandon location was great the employee at the Lakeland desk was very slow and didn’t use the help avail until I got mad

Mary M.  |  Expérience générale 
Évaluation :
5

Glory is excellent at this location

Eric B.  |  Expérience générale 
Évaluation :
5

i like the three story building that you have for a facility here in Lakeland Florida. Overall this is the second storage unit that I've rented here in Lakeland and by far this is the best. Thank you for the opportunity to rent from U-Haul.

Steven K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ann A.  |  Premières impressions 
Évaluation :
5

Customer service is awesome 😎 very friendly, nice & knowledgeable staff!

rose p.  |  Premières impressions 
Évaluation :
5

Highly interested with the customer service I had the day I got my truck and storage. There crew was very pleasant, efficient. The system was very streamline. Overall I had an excellent experience.

Edison T.  |  Online Move In 
Évaluation :
1

Despite offering 24 hour access through the website and promotional materials, no where does it mention the restriction that it is for businesses only. Apparently that was a recent change, but I would not have booked everything online and paid if I had known I had to show a business license to get the 24/h access. When I went inside to make a change to my reservation, and about getting the 24/h access on my account, they fixed the first thing, never answered the 2nd and then just checked me out without any mention of the 24/h access until I asked about it again and only then was I told no. As a new small business owner just starting out during this pandemic I think there should be better communication from the website to the actual store. Especially when so much of the advertising mentions 24/h access despite it only being offered for a very select few.

Mallory M.  |  Online Move In 
Évaluation :
5

Muchas gracias exelente

Jose G.  |  Premières impressions 
Évaluation :
3

I waited a long time for my reservation to be complete. Granted the ladies at the front desk were awesome but someone from another office canceled my reservation as I was trying to pay for it. Reason why the process took so long. My initial reservation was less in cost with the insurance and roadside service. The reservation I currently have now is much more excluding the insurance and roadside assistance.

DOMINIC O.  |  Premières impressions 
Évaluation :
5

It was a.very great and easy way to get storage and quick

JAMES W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvonne L.  |  Expérience générale 
Évaluation :
5

Manager and Ms. Angie were amazing. They understood me and helped me out quickly.

Vonette C.  |  Premières impressions 
Évaluation :
5

Best staff ever

Wanda N.  |  Expérience générale 
Évaluation :
5

Gloria made sure that my move in experience was excellent .

JAHLONI K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hector B.  |  Premières impressions 
Évaluation :
5

The customer service was excellent, the lady inside the store and the guys outside were all so professional. Please keep up the good work.

Kimberley W.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Alexandra S.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful staff here at this location. I would recommend this location to anyone

Don B.  |  Expérience générale 
Évaluation :
5

Thank you so much for helping me with a smooth moving process from NC to FL...

MIRIAM P.  |  Premières impressions 
Évaluation :
5

When I was renting an additional storage unit I was getting just a little upset about the extra phone numbers needed for contact list. First my number was called to verify that I gave them a working number ( felt not trusted then) then I was asked for another number and that number was also called, then I was asked for another number and that number was also called. After being a customer for over a year with no payment issues I felt this could have been avoided. I expressed my feelings about this and I understand policy. I was asked in this survey so I responded. As you can see I submitted all great scores. Just the multiple phone numbers requested and calling them was getting me just a little ticked.

JOHN T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICIA J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PRISCILLA R.  |  Premières impressions 
Évaluation :
5

Nicki and Alyssa were absolutely fantastic in helping us when we really needed help. I would highly recommend using this facility.

Kim V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvonne L.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

Wanda N.  |  Premières impressions 
Évaluation :
5

Nicki and Alyssa were super helpful in our time of stress in the moving process. They went out of their way to help us and we will be forever thankful for their help. K. Vieira

Kim V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joe m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kathie w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose S.  |  Premières impressions 
Évaluation :
5

Thank you Mrs. Glori and Mrs. Nikki, Best friend (Alphonso), Cliff, and all the other uhaul staff keep up the great work and positive attitudes. I'm going to miss you all.

Dequia C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debbie C.  |  Expérience générale 
Évaluation :
5

Uhaul team, vehicle, and storage made our move easy, quick, and convenient. Would recommend 100 %

julia t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisandra M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael A.  |  Expérience générale 
Évaluation :
5

The staff were friendly and helpful. Facility is beautiful.

Michelle C.  |  Premières impressions 
Évaluation :
2

The elevator was not operating properly. I had movers unloàding and loading by the hour. The access card was not working properly. My husband was unable to use the rest room on the storage unit floor.

Denyse H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frank H.  |  Premières impressions 
Évaluation :
5

All that I came in contact with were friendly and helpful. I would use them again if the need arises. Thank you Tracy Crump

Tracy C.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jenita G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol A.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

lynnsey s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

martin v.  |  Premières impressions 
Évaluation :
5

The manager, Glorie Rabassa, was extremely helpful and courteous. Our movers were two days later getting out stuff out of the facility and Glorie worked with us one allowing the extra time without penalty. We were between a rock and hard place and she acted in a manner that took that pressure off our move. We are grateful for her handling the situation. She was great to work with and is great asset to U-haul.

Thomas G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy B.  |  Premières impressions 
Évaluation :
5

The Maneger Glorie is the best she tak to you and Yelp V. the maneger glorie is the best she treats you like family / you really have never felt like that I would go all the time there and because I feel like family

LUZ G.  |  Premières impressions 
Évaluation :
5

These guys were the best. I highly recommend this facility for all your moving and storage needs.

Daniel R.  |  Expérience générale 
Évaluation :
5

This facility was great!! The only suggestion....they need more than one person working the counter (helping customers with truck rentals, storage rentals, and supply purchases). They had plenty of people working outside or in the maintenance shop.

David K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolina B.  |  Premières impressions 
Évaluation :
5

Nothing to say perfect

Jean S.  |  Expérience générale 
Évaluation :
4

Jean in the office was helpful & friendly. The general manager less so. When questions arose about removing a lock or giving additional time for storage rentals when newer contracts were presented - she was very inflexible.

Edwin B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ada M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALICIA G.  |  Expérience générale 
Évaluation :
5

The staff were all very helpful and courteous

james b.  |  Premières impressions 
Évaluation :
5

Jean / Nicki was awesome. She has assisted us with moving supplies, a rental truck, and a storage room. Great service!!

David K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tunesia m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean S.  |  Premières impressions 
Évaluation :
5

The new place is awesome!! The customer service was excellent, they were very helpful and was able to accommadate us on short notice. The check in for storage was great and the drop off for the trailer was so easy. Glorie the owner is so nice!!

Donna G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID F.  |  Premières impressions 
Évaluation :
1

Bad experience: I took my stuff out. Please remove this charge from my credit card account you folks gave a big storage space and that's not what I had reserved. Your mistake. Then I was given a smaller storage space for 59,95 $ which should of been given to me in the beginning. I am going to remove my belongings because according to my new statement I was not due until 07/20/20 or 07/27/20. I very disappointed with your service this far and I have used it before in the past. I want my money back and will pass by your office tomorrow. Stop the auto pay also.

MILAGRO R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terence J.  |  Expérience générale 
Évaluation :
5

Very clean, very friendly and helpful staff!

Allison S.  |  Premières impressions 
Évaluation :
5

New truck was great - much easier on gas than older ones. We had largest truck & largest trailer.

Edwin B.  |  Premières impressions 
Évaluation :
1

I rented a unit and put a couple things inside, i returned a few days later to put more things in the unit and find that water had been leaking into the unit and the few things I had managed to put in there had gotten wet. I immediately removed my property and demanded a refund. The manager (Powell) agreed to refund my money and told me he had issued a refund , however I still have not recieved the funds on my credit card. I move frequently , and I am a long time uhaul customer. I am highly disappointed with this experience. My name is Damon Chiariello.

Damon C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICKY B.  |  Premières impressions 
Évaluation :
5

Very accommodating with times and very nice to work with. Great customer service!

Saylor S.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Retour
Haut de la page