Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very professional and friendly staff.
We will definitely be back to rent from you guys again. Pick up and drop off was quick and easy.
Tony could not have been more helpful and accommodating! He answered every question, showed me the facility and how to access my unit any time. The facility is beautiful and clean. They have a variety of carts (even a pallet jack) for you to use. Could not have asked for a better experience!
Excellent quality and customer service!! Antonio and all the staff went above & beyond. The store is impeccably clean, nothing about the check out or return left me feeling uneasy. I highly recommend and will definitely use their services again.
Tell people the price and if it includes insurance costs which is an extra charge. Insurance is optional.
The entire experience was TOP NOTCH! From picking up the trailer, to dropping it off, every employee I dealt with was very friendly and professional. Will most certainly do business here again.
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We had the great opportunity to work with Leron. He was EXTREMELY flexible with out needs and helped to accommodate our last minute changes and requests. The location is fabulous! SUPER CLEAN - the truck was clean and we had ZERO issues with the rental at all! We've needed the use of a rental vehicle approx 6 times in the last few years - this BY FAR WAS THE BEST experience! Thanks Leron for helping to make our recent relocation a bit easier and smoother! WE HIGHLY RECOMMEND THIS LOCATION!
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Nothing needed to improve. Professional courteous folks work there.
Extremely efficient and very fast return
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Fabulous new facility. Loading docks of various heights make for ready loading and unloading. Staff is informative and helpful.
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The guy working the was wearing a mask but the mask was only covering his chin..... What's the point if your in customer service to wear it on your chin??? We were wearing our masks.
Outstanding system and will use again.
All contact and dealings went very smooth and the guy checking me out was very knowledgeable and courteous.
Antonio was amazing! Friendly, knowledgeable, and a great representative for your company. If I could give him 5 stars I would. People like him have earned Uhaul my future business. Cheers!
Let on was very pleasant and helpful. The facility is very impressive.
Leron, the manager at the complex in Lakeville was a consistent help to me during the several weeks I prepped for my move. He went out of his way to help me find movers when the ones I had canceled on me.
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The GM of this facility helped me and he was great. Very efficient, polite and fast.
thank you as always great service in Lakeville
It was such a great experience. I own a restaurant and the team at uhaul was so professional, friendly, and accommodating. Be proud of the Lakeville Team!! First Rate!!
I originally wanted a 26ft. I was told there was none 2 months in advanced. I took a 20 foot truck and was told to call in 2 days before to see if a 26ft was available. I did and was told a 26ft was 10-15 minutes away. I was happy, then I was called the day before the move and was informed the only 26ft truck was 1-45 minutes away??? I then went with a 20ft at 45 mile one way. The people were all nice. Tom
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A huge thank you to Leron for his outstanding customer service. We were impressed by his attentiveness and willingness to work with our schedule. We had a great experience with this location and will recommend it to friends.
I came in and a lady greeted me and started checking me in. Then A guy behind the counter interrupted her and then was rude to me, multiple times. He acted like he was in charge or some kind of supervisor. He was probably in his mid 30's. He left with a different customer. The lady finished my paperwork and we walked out to the vehicle. The lady was kind and apologized for his behavior. I would not come back to this location because of him. He was rude, unapologetic and just not nice. I was not rude in anyway, and felt that his behavior was completely uncalled for.
The Staff was very Friendly and Helpful
accessible, clean, well designed new facility with more helpful staff member, Leron Brookins, than ever previously experienced in rentals from UHaul in over 54 years of being a customer !
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I only wish it was closer to why I live
Nothing! I was so lucky to be able to pick up a large truck at the last second on a Saturday afternoon. Counter employee was very pleasant and helpful too.
Beware of these boxes while moving long distances. When the box arrived everything smelt so musty from the humidity in the box. I had to wash everything and throw a lot away. I packed everything in sealed air tight tubs and wiped them down before packing, and it still was musty. I also found some black mold on a couple boxes.
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friendly and easy to get your vehicle.
Great experience, fast and efficient!
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It would be good to put up some signs in the halls regarding what unit numbers are down which hallways. I checked in on-line and had to wander a bit to find my unit.
Perfect experience thank you
The two guys that helped me were Awesome! Very efficient, excellent customer service!!
Nothing to complain about. Everyone was friendly and helpful. Everything went as good as could be hoped for.
Amazing customer service. I was having trouble backing the trailer up and he was very patient and walked me through it. Plan on renting another trailer from this location in the next couple of weeks.
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I would have a smaller window of time for pick up with even a same-day option for smaller loads.
Very professional, very well kept facility. Ordered it online picked it up used it and brought it back. Very smooth operation.
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Staff was very helpful and friendly! Thank you!
Facility is new and the staff was professional and very helpful.
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Truck was waiting for me ready to go and was exceptionally clean inside. The people were friendly and efficient.
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Great staff. Great location
Leron Brookins was first class in every way. Very personable. From the moment I walked in the door he was very articulate and answered every question. Explained in detail the entire process. When I returned the truck, Leron was right there. I was so impressed. Thank you Tony Malecha
I was a little disappointed that I was charged an extra 40 cents for mileage considering I have to go five additional miles out of my way yo get the truck in the first place.
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Casey and Laron are amazing. They were extremely helpful on what was an extremely stressful and hectic day. They were warm and accommodating and most of all patient with me and my less than optimal demeanor. 5 stars are not enough.
I take partial responsibility as I took possession of the car transporter after the location was closed for the evening. After hooking up the equipment and making my electrical connections I found that the trailer lighting did not work on the drivers side of the equipment. I fiddled around checking connections on the trailer and even tried a different adapter that I had in my vehicle. After 15-20 minutes I decided to take the equipment as I was in a predicament as to securing an alternate piece of equipment as this hour of the evening. I understand that the staff at the location wouldn't have known if it was not reported by the previous renter's however there was obvious damage to drivers fender that was previously repaired so it makes me wonder.....
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Charged for two days even though I had the truck for 5 hours starting at 8am.
The employees went beyond to help me and make my visit enjoyable
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Antonio was very helpful in terms of encouraging me to rent the truck for the full 24 hours and very clear about what he would tolerate in returning the vehicle (fuel, after hours, expected condition...). It was much appreciated as a first time experience with this UHaul location.
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Everyone was very helpful and did their best to make sure everything went smoothly. Definitely recommend!
excellent experience!!
Pick up and drop off couldn't have gone more smoothly. I will always go back to this location for my moving needs.
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Everything was great. No complaints here. Would highly recommend
Definately recommend - awesome facility with great ergonomics in place for customers ie carts and the pull in bays. Thank you!
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THE people we worked with were EXEMPLERARY !!! WILL definitely recommend and us again ! Thank You for helping us when we changed our minds on the size of the trailer - Apple Valley and Lakeville - just wow !!
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None better
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It was seamless, quick and the staff was extremely helpful. It couldn't have gone better, I'll be back.
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Attendant was cranky and unpleasant. Otherwise all was well.
Great job easy to drop off
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Customer Service was exceptional. Only problem is this location did not have a truck to rent. Had to rent the truck from another facility that was substandard.
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Tony was a lifesaver. The self-service pickup option wouldn't work due to technical difficulties. We thought we would lose the morning waiting for the shop to open but Tony happened to arrive early and was nice enough to let me in and help me. He demonstrated real empathy while going above and beyond to make up for issues beyond his control. He saved our moving day. Thank you, Tony.
Antonio the GM at this location is a superstar. His customer service is a model that your entire company should take notice of and incorporate throughout. Carl R. P. Maijer Executive Committee Department of Interior
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Nothing. Both employees were amazingly wonderful!
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Staff was very friendly, knowledgeable and prepared. They answered my questions and took the time to make sure all was right and ready to go. Great Job!
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Great
The guy that helped us was great!!
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Nothing to improve. The gentleman that worked with me was outstanding! You couldn't have a better staff member running that location! I had an under rated hitch ball. He offered to lend me one...but sold me on it...I purchased it. I have a new uhaul location I'll use every time I need a trailer and will likely move our storage contents over now that I know it's there. Outstanding experience...please do something to recognize him!!!!
There were no dollies. I called twice, left one message and never got a call back. We had to call 1-800 number to get any response at all. I still haven't received the refund for the dollies that I paid for ahead of time
