Évaluations des clients U-Haul Moving & Storage of Lakewood

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Lakewood

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Samantha O. le

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I have a huge complaint, however, it is not with this specific location. I first made a 24hour reservation with 2645 W. Alameda Ave online. I showed up (after hours) to pick up and was unable to. I spent almost 2 hours on the phone with the customer service number trying to figure out why I was unable to retrieve my rental. I was told my phone needed an update, I was told I needed to restart my phone, I was told I needed to register my email, I was given the run around until I finally spoke with someone that stated that location did not have 24hour rentals. Why was I allowed a 24hour reservation online????? We wanted over two hours before we were directed to the 830 wadsworth Blvd location. We needed the vehicle for a time sensitive job and ended up losing a large sum of money on this rental. I was not happy with my experience one bit.

William H. le

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Le client n'a pas laissé de commentaire.

Steve M. le

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Le client n'a pas laissé de commentaire.

lorena G. le

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First time renting from U-Haul and it was fast and easy. Great support from the staff. Thank you

YUNKYUNG D. le

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When I returned my boxes, my account was already checked out. Someone else probably returned some equipment and whoever in charge, didn't double check it. When I originally made a reservation to rent equipment, the website approved it even though that location didn't have the equipment (moving boxes) that I needed. I already experienced two mistakes withing one renting experience and hope it gets better.

Mikael B. le

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My gas gage was below 3/4 mark when I picked up truck

Kirstin V. le

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Le client n'a pas laissé de commentaire.

pat s. le

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People and customer service was awesome!

Danny R. le

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Charles was very helpful

Joy E. le

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Le client n'a pas laissé de commentaire.

Jennifer M. le

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Le client n'a pas laissé de commentaire.

Thomas J. B. le

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Your website is confusing and does NOT make for a pleasant visit! Your phone ON HOLD wait time is NOT acceptable! (15 minutes???...you have got to be kidding!)

RANDY W. le

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Nothing because everything was great and fast

Gary S. le

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Le client n'a pas laissé de commentaire.

Erin I. le

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The staff was very busy playing games and texting the entire time I was there. The individual told me I needed to go to the original location (Uhaul changed my original pick up location) and retrieve the dolly and blankets. Didnt seem to have an understanding of the computer system nor was able to explain charges. He isnt interested in working there.

Taylore M. le

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Great job....and I do refer people to this location.

Joseph A. le

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Le client n'a pas laissé de commentaire.

michelle t. le

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Tell customer that the small truck has no RAMP, ALSO HAD PROBLEM WITH DOOR PULLY BROKEN, DOOR CAME ALL THE WAY UP, LOADED TRUCK FULLY ,DOOR DIDN'T SHUT,HAD TO CUT PULLY WIRE,DOOR SLAMMED SHUT!! DOOR WAS VERY HEAVY HURT BACK! NO COMPETITION AFTER TELLING AND SHOWING MANAGER AND PICTURES,HE COULDN'T PICK DOOR UP TO VERIFY BROKEN PULLY SYSTEM,WEAK, VERY UNSATISFIED!

Maria P. le

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Really good experience. Professional and easy to navigate. The online app didn’t work for me but the staff in store was helpful and really efficient. When they didn’t have the truck I had originally reserved, they helped us find a solution and honored their reservation guarantee. Overall best moving truck experience I’ve had. Will definitely use this uhaul location again.

Laura M. le

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Awesome staff!! Very helpful!

andrew s. le

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Our truck was super dirty and smelled horrible, we tried working with the Uhaul location we worked rented with and for nowhere. Than when talking to someone higher up he informed us that 5 days later after we cleaned, used, and re cleaned the truck that their was no longer a issue. Seems as though Uhaul isn't very user/costumer friendly... I am so glad you can call a costumer a liar 5+ days AFTER THE FACT!

Damon E. le

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Le client n'a pas laissé de commentaire.

Jane O. le

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The move went smooth. The truck was ready and return was good.

Geoffrey J. le

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Le client n'a pas laissé de commentaire.

Jonathan W. le

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Charles was awesome. Smooth easy process. Thank you sir.

william p. le

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Le client n'a pas laissé de commentaire.

Daniel D. le

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Le client n'a pas laissé de commentaire.

theresa s. le

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The employees that you have at the location where I picked up my truck were very knowledgeable very easy to work with so I recommend that you continue to hire individuals with there ability to work with customers overall I enjoyed my experience and they worked with me on the usage of my truck again thank you so much

Kathy R. le

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The guy who helped me was so friendly and great.

Michael M. le

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When a customer has to wait a half hour past reservation time, just telling me to 'hang out' isnt customer service and doesn't help me in any way.

Nicole P. le

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Le client n'a pas laissé de commentaire.

Matt W. le

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Appreciated the effort to make sure I was taken care of with my equipment as well as a gift card that wasnt reading when I returned the truck. The owner ensured that my card was converted and costs covered.

Scott H. le

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Everyone was very friendly and efficient.

Mary M. le

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I reserved a 17 foot truck from location on 64th Wandsworth for pick up at 9:00. When I arrived they didn't have my truck available nor offered a larger size. He then contacted the 8th & Wadsworth location to have a truck ready for me. When I arrived at that location we stood waiting for 20 minutes waiting for anyone to come in to help us. When we finally got help they told me I had to have the truck back by 3:30. Wasn't sure if that was possible, but would try. They wasted an hour and a half of my time to get my day started. I called around noon stating we won't be back till after 4:00. Got a call at 3:00 wondering where truck was?? Not happy with the attitude I got when stating that I called to tell them what was going on. Hope I don't have to rent ever again. Mary

Joanna M. le

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I had scheduled to drop off my trailer at 44th and Kipling and they told me they couldn't take so they sent me to 20th and Wadsworth and they told me they couldn't take it either. Third times the charm and I was able to drop it off at Wadsworth. If they can't accept a drop off, they shouldn't be listed as a location from which to chose to drop it off. It was a pain to try and turn in the trailer going to 3 different locations.

Shannon M. le

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Great customer service, no problems what so ever

Daniel D. le

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Le client n'a pas laissé de commentaire.

Daniel D. le

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Le client n'a pas laissé de commentaire.

Meggan R. le

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Le client n'a pas laissé de commentaire.

Jon J. le

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Both personnel at this location were extremely helpful. We had a long (2000) mile trip ahead of us and they understood our concerns. We couldn't have asked for more. Vehicle had less than 5000 miles on it so that gave us confidence.

Brian R. le

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New parking layout confused me on the first day.

Daniel M. le

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Le client n'a pas laissé de commentaire.

Valerie C. le

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Le client n'a pas laissé de commentaire.

Jared G. le

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Le client n'a pas laissé de commentaire.

Kathryn F. le

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Le client n'a pas laissé de commentaire.

Mark R. le

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Le client n'a pas laissé de commentaire.

Thomas S. le

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Very friendly and courteous! Made sure everything with my trip went as planned.

David C. le

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Le client n'a pas laissé de commentaire.

MARTIN L. le

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Le client n'a pas laissé de commentaire.

patrick m. le

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fast, friendly, courtious

Cecilia H. le

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There isn't anything I would suggest. I went to this location and interacted with the employees at this location on the day I made my advance rental reservation, the day I picked up the rental, and the day I returned the rental. On all three occasions, the employees were stellar, considerate, polite and responsive - even when the line was very long. They didn't miss a beat, went above and beyond, and are great at multi-tasking.

Chris P. le

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Le client n'a pas laissé de commentaire.

Hannah B. le

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Le client n'a pas laissé de commentaire.

Andrew L. le

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Le client n'a pas laissé de commentaire.

Daniel D. le

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Le client n'a pas laissé de commentaire.

Daniel D. le

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Le client n'a pas laissé de commentaire.

Daniel D. le

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Le client n'a pas laissé de commentaire.

Scott C. le

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Both of the men we dealt with at 380 location were very friendly and had everything ready for us. We completed the paperwork and were on our way very quickly. Moving is never a pleasant experience, but UHaul made that part of the move went smooth for us.

Teresa L. le

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the front desk people are always polite, knowledgeable, helpful.

Daniel D. le

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Le client n'a pas laissé de commentaire.

Daniel D. le

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Le client n'a pas laissé de commentaire.

Daniel D. le

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Le client n'a pas laissé de commentaire.

Daniel D. le

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Le client n'a pas laissé de commentaire.

Daniel D. le

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Le client n'a pas laissé de commentaire.

CHIN-YAO C. le

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Le client n'a pas laissé de commentaire.

Ryan B. le

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They moved my reservation to a different city without telling me... I ended up paying double for milage because of it. They employees were stoned off their asses and completely useless. I'll be damned if I have to rent from uhal again. Fuck this place

Thomas G. le

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The service was awesome, quick and friendly.

Nathan C. le

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Le client n'a pas laissé de commentaire.

walter b. le

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Mr. Flores handled my rental the way every rental event should be handled. Outstanding. Keep him.

Brion-Joel M. le

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Flores provided me with exceptional customer service.

Stephanie R. le

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Le client n'a pas laissé de commentaire.

Kyle S. le

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Great customer service and management, and I will definitely be returning to this location. Even though it was very busy, the crew worked as hard as they could to serve every customer with a smile.

Benjamin D. le

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I was charged erroneous damage charges st the end of my rental even after paying for the damage insurance. Waited in a long line to pick up trick. The key does not fit in the slot box to return the key after hours, I was left waiting around on hold wondering what to do. Overall just not a good experience.

Walker B. le

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We rented an 8' pickup truck. The local agent was great and allowed us to pick up the truck an hour earlier than expected. My only complaint is the smell inside the cab. It stank pretty heavily of cigarette smoke, It was clean, though. No ash or dust. It just smelled bad. Otherwise it was a perfect experience.

kevin r. le

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This was a bad . it started off in the morning when they called and told me that the tire that I would the truck I was renting at a flat tire but they called me at like 9 in the morning in my pickup wasn't until 5 that afternoon so I figured that they could have at least tried to fix the tire within that time frame then when I got into the truck they told me that I had to return it at halfway however the truck wasn't I didn't get the truck at halfway and then I had the rental truck and I scheduled a I called somebody and scheduled to get it for another day and they told me that I could get it for another day and then later about 2 hours later I get a call from the store and they tell me that they need the truck right away and the agent that I spoke to didn't tell me that I can have the truck for another day and he threatened to take the truck from you immediately it was a horrible experience and then I called to get a storage unit because it said one month free on a storage unit and they told me I would get the storage unit on the second floor at this location will I get to the location they throw me on to the 4th floor and wall explain it to me about how to get into the 4th floor they told me that they had a ramp so I got to looking for the rent for the access and there was no ramp I hadn't horrible experience with you all if you want to get more information please call me at

Rose P. le

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It is just a little hard to get in and out of. They were the only ones to have a 17' truck on Thursday.

Cody S. le

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Friendly staff, will be coming back here the next time I need a rental. Thanks!

BRUCE B. le

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Your people are outstanding...brand new Cargo Van. Thanks, Bruce

Leo M. le

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Le client n'a pas laissé de commentaire.

Courtney L. le

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Le client n'a pas laissé de commentaire.

Sean D. le

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great people.

Tyler M. le

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Counter rep was excellent, fast, efficient, friendly, and relaxed in spite of being very busy. I worked at Penske for 8 years and have never seen a location so organized and well run on a memorial day weekend.

Nathan M. le

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They were very helpful and pleasant

Danny S. le

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It was great very nice employees

Gary C. le

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The trailer had no jack to remove a vehicle from the trailer when loaded making it necessary to drag trailer everywhere until unloaded. There was also no brace at door to keep items from shifting into door during travel.

William C. le

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Your people were helpful and friendly.

Cynthia Z. le

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Great service and everyone was very friendly and accommodating!

Melissa F. le

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Le client n'a pas laissé de commentaire.

donna d. le

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Nothing, excellent customer service. We were a walk in customer and could rent a truck right away, which helped us out.??

Zeke D. le

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Le client n'a pas laissé de commentaire.

Dan D. le

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Le client n'a pas laissé de commentaire.

Brian D. le

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Excellent, friendly, and very helpful service.

Christopher J. le

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The staff was knowledgeable and was happy to help me and answer any and all questions I had.

Alice P. le

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great job

vannessa p. le

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I thought the service was very good!

Rebecca Y. le

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Le client n'a pas laissé de commentaire.

Christopher M. le

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Guys at register where lazy am lacked customer service, the relied on the one guy who helped me to do all the work

ernest m. le

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Le client n'a pas laissé de commentaire.

Daniel D. le

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Le client n'a pas laissé de commentaire.

Dan D. le

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Le client n'a pas laissé de commentaire.

John R. le

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Had a problem that they wanted to charge an extra day, Had to show them my contract.

Camille D. le

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They were busy we waited a half an hour and then we had to track the auto trailer over 60 blocks to another location where they had room for it there was no discount.

Adam C. le

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Excellent staff, quick service

NICK T. le

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Train your staff and provide SOP's for the processes so that they don't provide the customer with potentially hazardous vehicles.

Walter K. le

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Le client n'a pas laissé de commentaire.

Rebekah V. le

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Le client n'a pas laissé de commentaire.

Anna W. le

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Le client n'a pas laissé de commentaire.

Keyten F. le

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The staff was very helpful and kind. They both asked plenty of times if I needed any help or could use and extra uhaul equiptment to make the move easier. Clean facility, staffed well and willing I help. Thanks again.

Carolyn S. le

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Le client n'a pas laissé de commentaire.

ted p. le

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Le client n'a pas laissé de commentaire.

Matthew V. le

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Le client n'a pas laissé de commentaire.

kellie m. le

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We booked a truck for same-day use. We were in a rush to get our truck to get somewhere before closing time and the staff was great. They worked quickly to get us checked in and pull our truck to the front. No hassle. Great experience.

ROSS H. le

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Only bad thing is I was told the straps would work on oversize tires on my Jeep and they did not. I happened to have equipment with me that made it work.

John j. le

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Best customer service

larry k. le

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Super fast to rent and get everything taken care of. Two younger guys helped us out and stayed polite and professional even though the place was packed. They were the best.

Howard P. le

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Staff was friendly and professional. They were a pleasure to work with and I would definitely go back to rent vehicles from them in the future.

Matthew M. le

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Charles was great! Would definitely recommend.

JOHN L. le

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Excellent Service.

Dan D. le

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Le client n'a pas laissé de commentaire.

Daniel D. le

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This location has excellent customer service every time that I have been there. Great guys on that crew.

Richard W. le

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Le client n'a pas laissé de commentaire.

justin M. le

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I was going to be 20 mins late for drop off, I called ahead and the best they could do was another 24 hour charge of $40. Not the best customer service, especially when I was calling and being upfront about my situation.

Jennifer M. le

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Le client n'a pas laissé de commentaire.

Eric F. le

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Le client n'a pas laissé de commentaire.

Phoebe C. le

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Le client n'a pas laissé de commentaire.

Michael G. le

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Le client n'a pas laissé de commentaire.

Greg W. le

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I use this location a lot and it's always a great experience!

Darvi B. le

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Great customer service. Accomodating and thorough. I'll use this location even if it's not convenient because the experience was so supportive.

Viola E. le

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Le client n'a pas laissé de commentaire.

Alexis M. le

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Le client n'a pas laissé de commentaire.

Dina Elizabeth M. le

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Le client n'a pas laissé de commentaire.

Lisa B. le

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The employee here was rude and combative and used abusive language .

Andy A. le

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Le client n'a pas laissé de commentaire.

Amelia M. le

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Le client n'a pas laissé de commentaire.

Doug B. le

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I think the layout of the store is terrible. You need to relocate the front door so it’s more accessible and rearrange in interior so you can get to the front desk. Very inconvenient experience.

paul r. le

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Le client n'a pas laissé de commentaire.

robert f. le

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Answer the phone! I wanted to drop off my rental truck 20 miles away instead of returning at the original pick up location. 20 phone calls over two days and nothing but a machine voice mail. I will NEVER use Uhaul again!,

Tim M. le

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Le client n'a pas laissé de commentaire.

anne b. le

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Le client n'a pas laissé de commentaire.

Traci W. le

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Very personable check in .

Carla A. le

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Le client n'a pas laissé de commentaire.

James G. S. le

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Wait time could have been shortened. Couldn't U Haul have checked and filled up trailer tires after I had left? Or at least had air compressor charged up and ready to go?

Quintin G. le

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Two things that were wrong with the rental truck. The passenger windshield wiper blade needs replaced. And the cup holder is broken it wouldn't hold drinks

Carin H. le

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Le client n'a pas laissé de commentaire.

mona c. le

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I always have a good experience from this U-Haul location. I have rented a small box truck 4 times in the last 10years and am always impressed by the courteous, friendly staff. Your prices are also reasonable.

Timothy L. le

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When my mobile app was a pain, the guy was nice inside and helped. The truck we had was cleaned, but the transmission was horrible. Just trying to get it to 45 in the city, no highways, sucked!

Connie C. le

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The entire experience was excellent. A good working staff! Hard to find in the Denver Metro area.

JILL M. le

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Le client n'a pas laissé de commentaire.

JILL M. le

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Le client n'a pas laissé de commentaire.

Richard W. le

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Great job

maggie m. le

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Staff was very helpful. Equipment worked out great. Both the check out and in process was fast and easy. I would definantly recommend them for all your moving needs.

STEPHEN EDWARD J. le

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Le client n'a pas laissé de commentaire.

Teresa L. le

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When I call the local number I get a human in a reasonable amount of time. The counter staff is well mannered and helpful. Return and load up was super easy ( open trailer hitch-they helped attach the trailer as backing up is hard.) I can't say enough, this is my second time there..

Brandon W. le

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Everything was great. No complaints

Andrea W. le

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Le client n'a pas laissé de commentaire.

Brett A. le

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Le client n'a pas laissé de commentaire.

Adelina M. le

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Le client n'a pas laissé de commentaire.

Charity T. le

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Le client n'a pas laissé de commentaire.

KONSTANTIN P. le

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Le client n'a pas laissé de commentaire.

Trevor M. le

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Le client n'a pas laissé de commentaire.