Évaluations des clients U-Haul Moving & Storage of Lakewood

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Lakewood

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CYNTHIA B.
Évaluation :

Friend staff who took all the appropriate Covid safety pre cautions.

Angelique S.
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Le client n'a pas laissé de commentaire.

Troy H.
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Always a great experience!

Joanna H.
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Le client n'a pas laissé de commentaire.

Brett C.
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Le client n'a pas laissé de commentaire.

Kevin U.
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Staff is friendly, helpful and knowledgeable. Thanks Ladies!

Paul R.
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Le client n'a pas laissé de commentaire.

William F.
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Le client n'a pas laissé de commentaire.

MELANIELEIGH J.
Évaluation :

Unrelated: but there may have been a grey Columbia jacket left in the truck. I know it's a long shot but I'm not sure if anyone would be able to see if it is behind the seat. I've called the store and they were unable to help me. Thanks in advance!!!

MICHAEL H.
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Truck was clean but it needs major mechanical work. Transmission acting up and wouldn't shift smoothly. $83 dollars is a bit ridiculous for a local move. Will find cheaper deal somewhere else next time .

Kimberly H.
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The staff here was absolutely wonderful. Very courteous and friendly. Easy to find and answered our call quickly when we asked about turning the equipment in early.

Michael S.
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It's great to have equipment that is clean and great operational condition. The staff is helpful and easy to understand. The manager, Jessica Byers, is professional and works hard to make using U-Haul a rewarding experience.

Roger F.
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Le client n'a pas laissé de commentaire.

david P.
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Le client n'a pas laissé de commentaire.

Michael S.
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Improve day-time staff. Hire more employees like Jessica. Morning staff don't seem to appreciate customers.

Sheila S.
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Very friendly, quick and helpful

Michael E.
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Uhaul advertises that you can rent their trucks either one way or round trip. When I asked for a one way fare I was denied. This resulted in an additional 300.00 plus charge. I will never rent from Uhaul again and will let my friends know as well. This was horrible let alone a violation of their own advertising and marketing schemes.

Robert M.
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830 Wadsworth Blvd, Lakewood, CO is a U-Haul location to avoid. They lied about the van I got saying that it had been detailed just before I got it, while gone they altered the rental contract without my knowledge, and after it was returned, they claimed the dirty van I got from them was damaged and charged me for that as well. I drove only on the highway and parked the van on my driveway when I arrived. They refuse to show any proof on their part and U-Haul corporation only passed my initial complaint to the same party that lied about the detailing. I hit nothing with their dirty van. Buyer Beware...and take photos of all parts of your vehicle before you leave as the U-Haul complaint form has no way to upload your photos. You might need photos should you have to go to court. I have had very good rentals with other U-Haul locations. I will never return to this location. I have used the "use our contact form" link below several times, but have yet to hear from corporate

Timothy C.
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Fast, quick and friendly. No real hidden charges. I did feel a little tricked there for a min when trying to check out when it moved the no thank you button when offering mover help to the top of the page instead of the bottom like the rest.

Daniel L.
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The equipment was dirty but in good shape maintenance wise. The employees were not wearing masks when I walked in.

Grace E.
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Stood in an empty store for 20-30 minutes until and an employee showed up. I actually had to call the location while I was standing inside the store, for someone to notice. Someone could've ran out with several items and they wouldn't even have noticed! Once the associates came to help me, they didn't even say hello or sorry for the wait. One if them also wasn't wearing a mask. When they hitched the trailer to my car, the chain was dragging on the pavement as I started driving away. I stopped my car and tried to get someone's attention to help me fix it, but the girl literally hid behind one of the vehicles in the garage. I was being extremely polite regardless of how frustrating the service was, but they still treated me like I was interrupting them. I will NEVER return to this location after that.

Athena J.
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I walked in and one of the cashiers had no mask on in sight. (blue hair woman) and her boyfriend came in through the back of the building.. also without a mask.. they had a 10 minute conversation while I stood there awkwardly waiting to pick up my truck. Then they kissed and parted ways to ostensibly get back to work. The whole thing was totally ridiculous. Truck's pretty expensive for what you get + having to pay for furniture pads when you already have the truck is absurd.

DEVIN P.
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I drove maybe 32 miles total. It was 14 to my new place and 14 back, give or take a few from the usual location. Yet I'm being charged for 96 miles of driving??? Either your mileage wasn't updated from the last user, or the speedometer was read wrong. On top of that I was good for 60 miles in town either way, and didn't even drive that much. Please fix this.

Dustin M.
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Le client n'a pas laissé de commentaire.

Gilbert V.
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Le client n'a pas laissé de commentaire.

Arthur M.
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Answer my previous tex

MATTHEW R.
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Repaint the lines in the parking lot so folks know where to park their cars, park the trucks, and areas off limits or not to block. It's mayhem when it's busy!

Jonah H.
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Le client n'a pas laissé de commentaire.

Ken J.
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Le client n'a pas laissé de commentaire.

LUCY A.
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Le client n'a pas laissé de commentaire.

Dennis K.
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Running lights on trailer did not work, had to use warning lights. Rear door very difficult to raise. Trailer needs some work. Personell at location were nice.

John B.
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Very helpful very nice.

sikranmjeet S.
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Equipment was very storng and well maintaining. Wr had no problem great job. We recommend uHaul to all. Thank you uhual.

JUSTIN T.
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Nothing! The lady that helped me on Sunday 12/27/20 (I think Jessica) was positive & outgoing. Helped me hook up the car dolly & explained to me how to operate it. She was great!

gary A.
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Le client n'a pas laissé de commentaire.

Douglas C.
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Great experience, friendly staff, awesome

Rose V.
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Le client n'a pas laissé de commentaire.

FREDERICK S.
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Le client n'a pas laissé de commentaire.

ALBERT M.
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Le client n'a pas laissé de commentaire.

Levi E.
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Contactless should be contactless. They did not have the vehicle pulled up to the front, it was not warmed up. Yet other vehicles were. And the a.m. associate was very rude.

Eduardo S.
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Le client n'a pas laissé de commentaire.

Caroline S.
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I enjoyed the workers at the front desk.

Christopher H.
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Super helpful, friendly, knowledgeable . Really clean bathroom!

Luke H.
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My order was changed 7 hours before pickup from a cargo trailer to a utility trailer, and then I was told that I had to get a bigger cargo trailer and charged extra for it. If possible I would never use Uhaul again.

Emanuel G.
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So rude. Took it back early. Guy told my husband just leave it there. When I went inside they told me I need to check it in. Went back outside to check it in. The Guy had already started checking it in and said that he will charge us an extra $20 for gas..... It was at the correct amount as our paperwork. SO my husband used 2 MORE MILES to go put in MORE GAS. The Guy so rude had no mask was trying to speak to me right in my face, I literally asked him to back up!!! I WILL NEVER RENT FROM FOR COMPANY AGAIN. I can't imagine the charges is received head we actually just "left it there" for the guy to check in. The bumper was also messed up on both corners, he probably would have tried to charge us for this too!!!!

Kenneth M.
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Ordered blankets to cover stuff but they weren't given. I got that removed from the bill at the end.

KYLIE R.
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Nothing. Quick and easy service.

Tristan C.
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Le client n'a pas laissé de commentaire.

KATHERINE B.
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Store was filthy. I've been to automotive shops that was much cleaner. A man and a woman had to figure out how to process my rental on the computer. Neither of them told me they charged my credit card twice and issued one credit. I used a debit card and this ended up freezing funds on the amount of both transactions. The lady outside who hooked the trailer to my vehicle was thorough and quick.

James K.
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Anastasia was tremendous. Customer service was excellent. She went above and beyond to help me, not only with this rental, but also to help me schedule another rental for later this month.

Michael B.
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This location does not answer the phone when called, so the call rolls over to a U-Haul call center. UHaul doesn't staff their call centers at any adequate level, so I had to hold over 20 minutes EACH time I called. I showed up at facility, stood outside and called the number and watched to see if anyone was paying attention to the phone. Phone rolled over to central line. I went into the facility to see two employees sitting in the shop, building a bicycle with no phone near them. The phone line needs to indicate that "your call is being rolled over to our national call center" so callers can decide if they want to simply call back - or wait on hold. That still doesn't excuse the facility not even attempting to answer the phone.

Ashleigh O.
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My fiancé and I had to move in hurry and we were not sure about which company we were going to through to rent a truck for a good price. We shopped around online and we had seen the many different reviews for this location but ended up stopping in to see what we thought about it. There were two amazing ladies working and come to find out they were both the managers of this location. Jessica and Anastasia helped us so much! They walked us to their back area where they keep the trucks and showed us the different sizes and helped us choose which one would be the best fit for everything we had. We also inquired about getting a hitch installed on our vehicle so we could possible tow a trailer instead of getting the truck. They pulled up what our hitch would look like and explained how they would put it on, not only are they the managers but they install the wires and hitches on vehicles! I have never met a woman mechanic before with as much knowledge as they had about our car and how the hitch would be set up. We ended up deciding to go with the truck and they made us a reservation for Monday morning. I was a little worried about my fiancé having to move everything by himself because I am pregnant but they were quick to offer finding us a moving company that would load and unload everything for us. We ended up not needing the movers because thankfully our friends were able to help us. Jessica explained to me the express check in and showed me how to upload all my information so that on Monday it would be easier to sign the paperwork. Come Monday morning Anastasia was working and was very busy but she was able to get all the other customers out quick and efficiently. She informed us that our truck got dropped off over night but she was going to clean it and make sure it was ready for us. We watched her clean and sanitize it (which is very important with this pandemic going on). When she was done she got our information pulled up, we signed the paperwork and she gave us our key. She even walked around the truck with us to make sure everything was right with the gas and the miles. It was the quickest I have ever received any type of service. We were able to return the truck before closing time and Anastasia was still there and checked us in and got us our total and emailed the receipt. Jessica and Anastasia gave us the best customer service we have ever received, I will definitely recommend Uhaul and this location in particular to all my friends and family who are ever in need of a truck. These two wonderful ladies definitely care about the job they do and every customer that walks in the door. It's so hard to find people now days who take the time to do their job with as much care as they did. Thank you ladies for making our stressful move a much, much easier one!

Noah K.
Évaluation :

Gas tank not full when received. Over chargered fir pad use

Andrew W.
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Made Tarvaris for a 20' truck and day before the rental reservation date i was notified they didn't have one available. Had to scramble and make multiple trips to move. Waist of gas and time.

Joan H.
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Le client n'a pas laissé de commentaire.

Sally N.
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Le client n'a pas laissé de commentaire.

RUSSELL L.
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The staff was very friendly and helpful. The whole facility was well maintained.

matt W.
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Great Service thank you.

Russell Z.
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See comments about reservation.

Victor D.
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Le client n'a pas laissé de commentaire.

Jennifer B.
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I had to walk to the back of a parking lot in cold weather, start and deice my own 26' truck and remove the cardboard in the windshield. Every other time I have used uhaul, they pull my truck around, make sure it is ice free, and remove the cardboard in my truck. I'm not sure if this is due to covid, but it is very difficult even at 5'8' to reach the windshield on a 26' truck. It would have been nice to also not have to walk to the back of a big parking lot to pickup the truck, as it was parked at the very back of a large U-haul center.

CHRISTINE D.
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This location was dirty, unorganized, and the customer service was lacking. When we came to drop-off the vehicle, the door to the store was locked even though the hours indicated the store was still open. We could see a sales representative inside on her phone, so we knocked to get her attention. She let us in and we told her we were there to return the vehicle. She said to just drop-off the keys in the key drop outside and she would take care of it later. We asked if we could get a confirmation/receipt that the vehicle and other items we rented had been returned in good condition, but she again told us to drop-off the keys in the key drop outside and said that we would receive an email confirmation later, so we headed out. The next day, we had still not received a confirmation so we returned to the store. When we arrived, there was no one at the counter. We waited almost ten minutes, and still no one had shown up. The door to the warehouse was open, so we poked our heads in (and noticed how unorganized everything was) but were finally able to get someone's attention. We told the individual that we had not received a confirmation that they had received the vehicle, and sure enough, the sales representative from the day before had not accounted for it and their system was showing that we were still in possession of the vehicle even though it was parked outside of the store. The individual apologized and quickly inspected the vehicle, items, and printed off a confirmation of return/receipt. I think if this location cleaned-up a little and implemented additional trainings for the representatives, that it would be a big improvement.

Ugolino B.
Évaluation :

Wait time is always an issue here at this lication

Jill S.
Évaluation :

Both women, I believe Jessica and Anastasia, were very helpful and made a tricky moving weekend (snow in October!) much easier and less stressful. Thank you!!

tod L.
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Le client n'a pas laissé de commentaire.

Elizabeth H.
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Le client n'a pas laissé de commentaire.

RICHARD C.
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Le client n'a pas laissé de commentaire.

DARLENE R.
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Le client n'a pas laissé de commentaire.

Stephen R.
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Le client n'a pas laissé de commentaire.

Vincent B.
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They didn't have what I needed but they found me another vehicle, which worked out better. I would recommend they to anyone to use this location. Very happy

Mary B.
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Le client n'a pas laissé de commentaire.

mary B.
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Le client n'a pas laissé de commentaire.

Claudia S.
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The Truck we rented had a very strong smell of cigarettes and grease.

Ryan G.
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It appears you need more employees at this location. I have been here many times in the past and it was fine. Not so much anymore.

TIMOTHY T.
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All good

Starla E.
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Le client n'a pas laissé de commentaire.

Lorelei D.
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1) Check engine light was on. I had to pull over and call the rental company to make sure the truck was ok to drive. 2) Also, the gas tank was not totally full when I picked it up. I filled up the gas past what was on the gauge and was told there would be no reimbursement of the additional fuel I paid. And 3) the additional fees charged were never discussed Prior to the rental so the rental was WAY MORE than was originally discussed. So, transparency of the total fees, having a full tank of gas prior to renting the truck out, and making sure the check engine light and truck is serviced so the client does not worry about whether or not the truck would break down during the rental period are the main feedback issues. On the plus side, the employees that checked me in were courteous and helpful.

Randolph M.
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Le client n'a pas laissé de commentaire.

Justin H.
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Found old food in the cab and the windshield was so dirty. The trucks windshield wipers were duct taped. Truck worked but was dirty inside.

Samantha S.
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The truck was really old. The mirrors were hard to use, I couldn't see anything backing up, there was no way to charge my phone, and crank windows are not good. The whole experience was bad and I cannot believe I paid nearly $500 to drive it three hours west. Pretty disappointed about the whole thing. I feel totally ripped off and taken advantage of.

Darian I.
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Le client n'a pas laissé de commentaire.

D. Scott M.
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Le client n'a pas laissé de commentaire.

Christiana R.
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Easy to do the contactless return! Great location.

tyson H.
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Terrible experience overall. I scheduled a hitch installation and dropped my vehicle off, only to receive a call 3 hours later telling me they did not have the hitch in stock. I had to take a taxi to the drop off location and was left without a vehicle due to this ridiculous error by Uhaul. I called the store manager, after being promised a discount by the receptionist. He never returned my call. I eventually had to rent a Uhaul truck, which cost me 4X what the trailer would have. I will NEVER be using uhaul again or recommending this company to anyone. Hands down the worst customer service I have ever experienced in my life.

Christopher W.
Évaluation :

Vehicle check in issues with uhaul.com Your app couldn't get a gps location from Chrome browser on my Samsung Galaxy Note8. It DID work with the phone's built in browser. Took me some time troubleshooting to figure that out. Write more code, support chrome on android please!

Rhonda M.
Évaluation :

Cleaner shop.

Arvell D.
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Le client n'a pas laissé de commentaire.

Scott M.
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Everything went fast and very smoothly

William G.
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Le client n'a pas laissé de commentaire.

ERICA J.
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Le client n'a pas laissé de commentaire.

ATNAFU A.
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Le client n'a pas laissé de commentaire.

Sean F.
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Le client n'a pas laissé de commentaire.

Angela W.
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The women who were working the day we picked up the truck were wonderful. It was slammed and they were great.. the only thing that was frustrating was making the reservation online and not being told on the website certain trucks were low in availability or unavailable. Then getting 2 different phone calls in 2 days saying the trucks were reserved weren't saved for us. Because other people where able to extend their time was incredibly frusting. And we ended up at half the size we initially ordered. Which made out trip count go up and intern made our mileage cost go up. Which is just frustrating. It doubled our expected cost..

Isaiah O.
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The opening employee was late to open the store by an hour and a half making things very inconvenient for me and the other people waiting for their equipment

Beth B.
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Le client n'a pas laissé de commentaire.

Kimberly B.
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Le client n'a pas laissé de commentaire.

Diane P.
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All trucks should be returned with a full tank. I was disappointed to have less than 1/2 of a tank as I didn't want to have to go to the gas station before I began my move.

Jesse C.
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I rented a Uhaul and the inside of the truck had recently been painted. It was rented to me before it even had time to dry. I moved into a new apartment walking in and out carrying my belongings, all the while tracking in black paint from the truck all over my new floors. Not the best start to a new home.

JOSHUA D.
Évaluation :

Both representatives I dealt with during pick up and drop off were amazing. Thank you!

Peter B.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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