Évaluations des clients U-Haul Moving & Storage of Lakewood

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Lakewood

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Kathryn F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mark R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Thomas S. le

Évaluation :

Very friendly and courteous! Made sure everything with my trip went as planned.

David C. le

Évaluation :

Le client n'a pas laissé de commentaire.

MARTIN L. le

Évaluation :

Le client n'a pas laissé de commentaire.

patrick m. le

Évaluation :

fast, friendly, courtious

Cecilia H. le

Évaluation :

There isn't anything I would suggest. I went to this location and interacted with the employees at this location on the day I made my advance rental reservation, the day I picked up the rental, and the day I returned the rental. On all three occasions, the employees were stellar, considerate, polite and responsive - even when the line was very long. They didn't miss a beat, went above and beyond, and are great at multi-tasking.

Chris P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Hannah B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Andrew L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Daniel D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Daniel D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Daniel D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Scott C. le

Évaluation :

Both of the men we dealt with at 380 location were very friendly and had everything ready for us. We completed the paperwork and were on our way very quickly. Moving is never a pleasant experience, but UHaul made that part of the move went smooth for us.

Teresa L. le

Évaluation :

the front desk people are always polite, knowledgeable, helpful.

Daniel D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Daniel D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Daniel D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Daniel D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Daniel D. le

Évaluation :

Le client n'a pas laissé de commentaire.

CHIN-YAO C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ryan B. le

Évaluation :

They moved my reservation to a different city without telling me... I ended up paying double for milage because of it. They employees were stoned off their asses and completely useless. I'll be damned if I have to rent from uhal again. Fuck this place

Thomas G. le

Évaluation :

The service was awesome, quick and friendly.

Nathan C. le

Évaluation :

Le client n'a pas laissé de commentaire.

walter b. le

Évaluation :

Mr. Flores handled my rental the way every rental event should be handled. Outstanding. Keep him.

Brion-Joel M. le

Évaluation :

Flores provided me with exceptional customer service.

Stephanie R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kyle S. le

Évaluation :

Great customer service and management, and I will definitely be returning to this location. Even though it was very busy, the crew worked as hard as they could to serve every customer with a smile.

Benjamin D. le

Évaluation :

I was charged erroneous damage charges st the end of my rental even after paying for the damage insurance. Waited in a long line to pick up trick. The key does not fit in the slot box to return the key after hours, I was left waiting around on hold wondering what to do. Overall just not a good experience.

Walker B. le

Évaluation :

We rented an 8' pickup truck. The local agent was great and allowed us to pick up the truck an hour earlier than expected. My only complaint is the smell inside the cab. It stank pretty heavily of cigarette smoke, It was clean, though. No ash or dust. It just smelled bad. Otherwise it was a perfect experience.

kevin r. le

Évaluation :

This was a bad . it started off in the morning when they called and told me that the tire that I would the truck I was renting at a flat tire but they called me at like 9 in the morning in my pickup wasn't until 5 that afternoon so I figured that they could have at least tried to fix the tire within that time frame then when I got into the truck they told me that I had to return it at halfway however the truck wasn't I didn't get the truck at halfway and then I had the rental truck and I scheduled a I called somebody and scheduled to get it for another day and they told me that I could get it for another day and then later about 2 hours later I get a call from the store and they tell me that they need the truck right away and the agent that I spoke to didn't tell me that I can have the truck for another day and he threatened to take the truck from you immediately it was a horrible experience and then I called to get a storage unit because it said one month free on a storage unit and they told me I would get the storage unit on the second floor at this location will I get to the location they throw me on to the 4th floor and wall explain it to me about how to get into the 4th floor they told me that they had a ramp so I got to looking for the rent for the access and there was no ramp I hadn't horrible experience with you all if you want to get more information please call me at

Rose P. le

Évaluation :

It is just a little hard to get in and out of. They were the only ones to have a 17' truck on Thursday.

Cody S. le

Évaluation :

Friendly staff, will be coming back here the next time I need a rental. Thanks!

BRUCE B. le

Évaluation :

Your people are outstanding...brand new Cargo Van. Thanks, Bruce

Leo M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Courtney L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Sean D. le

Évaluation :

great people.

Tyler M. le

Évaluation :

Counter rep was excellent, fast, efficient, friendly, and relaxed in spite of being very busy. I worked at Penske for 8 years and have never seen a location so organized and well run on a memorial day weekend.

Nathan M. le

Évaluation :

They were very helpful and pleasant

Danny S. le

Évaluation :

It was great very nice employees

Gary C. le

Évaluation :

The trailer had no jack to remove a vehicle from the trailer when loaded making it necessary to drag trailer everywhere until unloaded. There was also no brace at door to keep items from shifting into door during travel.

William C. le

Évaluation :

Your people were helpful and friendly.

Cynthia Z. le

Évaluation :

Great service and everyone was very friendly and accommodating!

Melissa F. le

Évaluation :

Le client n'a pas laissé de commentaire.

donna d. le

Évaluation :

Nothing, excellent customer service. We were a walk in customer and could rent a truck right away, which helped us out.??

Zeke D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Dan D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Brian D. le

Évaluation :

Excellent, friendly, and very helpful service.

Christopher J. le

Évaluation :

The staff was knowledgeable and was happy to help me and answer any and all questions I had.

Alice P. le

Évaluation :

great job

vannessa p. le

Évaluation :

I thought the service was very good!

Rebecca Y. le

Évaluation :

Le client n'a pas laissé de commentaire.

Christopher M. le

Évaluation :

Guys at register where lazy am lacked customer service, the relied on the one guy who helped me to do all the work

ernest m. le

Évaluation :

Le client n'a pas laissé de commentaire.

Daniel D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Dan D. le

Évaluation :

Le client n'a pas laissé de commentaire.

John R. le

Évaluation :

Had a problem that they wanted to charge an extra day, Had to show them my contract.

Camille D. le

Évaluation :

They were busy we waited a half an hour and then we had to track the auto trailer over 60 blocks to another location where they had room for it there was no discount.

Adam C. le

Évaluation :

Excellent staff, quick service

NICK T. le

Évaluation :

Train your staff and provide SOP's for the processes so that they don't provide the customer with potentially hazardous vehicles.

Walter K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Rebekah V. le

Évaluation :

Le client n'a pas laissé de commentaire.

Anna W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Keyten F. le

Évaluation :

The staff was very helpful and kind. They both asked plenty of times if I needed any help or could use and extra uhaul equiptment to make the move easier. Clean facility, staffed well and willing I help. Thanks again.

Carolyn S. le

Évaluation :

Le client n'a pas laissé de commentaire.

ted p. le

Évaluation :

Le client n'a pas laissé de commentaire.

Matthew V. le

Évaluation :

Le client n'a pas laissé de commentaire.

kellie m. le

Évaluation :

We booked a truck for same-day use. We were in a rush to get our truck to get somewhere before closing time and the staff was great. They worked quickly to get us checked in and pull our truck to the front. No hassle. Great experience.

ROSS H. le

Évaluation :

Only bad thing is I was told the straps would work on oversize tires on my Jeep and they did not. I happened to have equipment with me that made it work.

John j. le

Évaluation :

Best customer service

larry k. le

Évaluation :

Super fast to rent and get everything taken care of. Two younger guys helped us out and stayed polite and professional even though the place was packed. They were the best.

Howard P. le

Évaluation :

Staff was friendly and professional. They were a pleasure to work with and I would definitely go back to rent vehicles from them in the future.

Matthew M. le

Évaluation :

Charles was great! Would definitely recommend.

JOHN L. le

Évaluation :

Excellent Service.

Dan D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Daniel D. le

Évaluation :

This location has excellent customer service every time that I have been there. Great guys on that crew.

Richard W. le

Évaluation :

Le client n'a pas laissé de commentaire.

justin M. le

Évaluation :

I was going to be 20 mins late for drop off, I called ahead and the best they could do was another 24 hour charge of $40. Not the best customer service, especially when I was calling and being upfront about my situation.

Jennifer M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Eric F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Phoebe C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Michael G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Greg W. le

Évaluation :

I use this location a lot and it's always a great experience!

Darvi B. le

Évaluation :

Great customer service. Accomodating and thorough. I'll use this location even if it's not convenient because the experience was so supportive.

Viola E. le

Évaluation :

Le client n'a pas laissé de commentaire.

Alexis M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Dina Elizabeth M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Lisa B. le

Évaluation :

The employee here was rude and combative and used abusive language .

Andy A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Amelia M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Doug B. le

Évaluation :

I think the layout of the store is terrible. You need to relocate the front door so it’s more accessible and rearrange in interior so you can get to the front desk. Very inconvenient experience.

paul r. le

Évaluation :

Le client n'a pas laissé de commentaire.

robert f. le

Évaluation :

Answer the phone! I wanted to drop off my rental truck 20 miles away instead of returning at the original pick up location. 20 phone calls over two days and nothing but a machine voice mail. I will NEVER use Uhaul again!,

Tim M. le

Évaluation :

Le client n'a pas laissé de commentaire.

anne b. le

Évaluation :

Le client n'a pas laissé de commentaire.

Traci W. le

Évaluation :

Very personable check in .

Carla A. le

Évaluation :

Le client n'a pas laissé de commentaire.

James G. S. le

Évaluation :

Wait time could have been shortened. Couldn't U Haul have checked and filled up trailer tires after I had left? Or at least had air compressor charged up and ready to go?

Quintin G. le

Évaluation :

Two things that were wrong with the rental truck. The passenger windshield wiper blade needs replaced. And the cup holder is broken it wouldn't hold drinks

Carin H. le

Évaluation :

Le client n'a pas laissé de commentaire.

mona c. le

Évaluation :

I always have a good experience from this U-Haul location. I have rented a small box truck 4 times in the last 10years and am always impressed by the courteous, friendly staff. Your prices are also reasonable.

Timothy L. le

Évaluation :

When my mobile app was a pain, the guy was nice inside and helped. The truck we had was cleaned, but the transmission was horrible. Just trying to get it to 45 in the city, no highways, sucked!

Connie C. le

Évaluation :

The entire experience was excellent. A good working staff! Hard to find in the Denver Metro area.

JILL M. le

Évaluation :

Le client n'a pas laissé de commentaire.

JILL M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Richard W. le

Évaluation :

Great job

maggie m. le

Évaluation :

Staff was very helpful. Equipment worked out great. Both the check out and in process was fast and easy. I would definantly recommend them for all your moving needs.

STEPHEN EDWARD J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Teresa L. le

Évaluation :

When I call the local number I get a human in a reasonable amount of time. The counter staff is well mannered and helpful. Return and load up was super easy ( open trailer hitch-they helped attach the trailer as backing up is hard.) I can't say enough, this is my second time there..

Brandon W. le

Évaluation :

Everything was great. No complaints

Andrea W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Brett A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Adelina M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Charity T. le

Évaluation :

Le client n'a pas laissé de commentaire.

KONSTANTIN P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Trevor M. le

Évaluation :

Excellent service, fast and friendly. Both pickup and drop off.

Kuinilani F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Steve H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Denise T. le

Évaluation :

Le client n'a pas laissé de commentaire.

gregory E. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mickey M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Zachary G. le

Évaluation :

Great staff at this location, been here a couple times now and they are professional, knowledgeable, and helpful.

Robert R. le

Évaluation :

Was treated very well!

susan v. le

Évaluation :

The trailer I got was very old with a lot of existing damage however most appeared to me marked. It was clean and worked well. Only worried that i missed something damaged I I am held responsible.

noela a. le

Évaluation :

Le client n'a pas laissé de commentaire.

Shaun M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Eric G. le

Évaluation :

General Manager (forget his name) was helpful and friendly.

paul k. le

Évaluation :

I checked out on app at 7pm but when it was finalized the app didn't cl me out so I was charged 12 more hours that is BS

carole G. le

Évaluation :

quick,easy and professional.

Mike H. le

Évaluation :

Le client n'a pas laissé de commentaire.

April B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Patrick J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jay T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mary A. le

Évaluation :

Customer service was courteous and pleasant to work with.

Christopher A m. le

Évaluation :

Le client n'a pas laissé de commentaire.

Brandon H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Roger C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Brian F. le

Évaluation :

Le client n'a pas laissé de commentaire.

jim l. le

Évaluation :

Trailer return took all of 7 minutes. Thank you

Nathan H. le

Évaluation :

Le client n'a pas laissé de commentaire.

warren m. le

Évaluation :

Truck I rented got stuck in six inches of snow-tires we’re not appropriate for a truck rental in Colorado in winter... luckily I had a shovel and cat litter and a friendly police officer who helped push me out. I couldn’t run the other errands I needed to do because of the inappropriate tires on the vehicle. I brought it back to the rental location early and lodged my complaint with the person who checked the truck in. They ABSOLUTELY ignored my complaint and offered NOTHING to me for this. Probably the last time I will use uhaul.

Zak M. le

Évaluation :

I noticed that your employee had to use his personal cellphone to do the check-in when I dropped the van off. It seems strange that uhaul doesn't supply their employees with a company phone or device to do business. Especially when entering payment information.....

Nick J. le

Évaluation :

Good service with no problems.

Katie D. le

Évaluation :

Would rather start with a full tank and refill to full rather than only be given a quarter to start with.

Michael L. le

Évaluation :

nothing I can think of. Everything was handled professionally and accurately

Teresa A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Angela C. le

Évaluation :

When I talked to a customer representitive off the 800 # she gave us wrong info said we could pay half cash and half credit card when we got to U-Haul place they said no we could not and then when we dropped it off we filled the tank up and they charged us anyways for not having a full tank and we did have full tank we had to go to the U-Haul place twice just to get refunded because we had pictures showing we had filled the tank

jared c a. le

Évaluation :

Employees were very helpful and courteous

Emma S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Linda R. le

Évaluation :

Le client n'a pas laissé de commentaire.

mcarthur h. le

Évaluation :

The truck was very clean. I did have an issue with a piece of plastic which got caught in the accelerator pedal. I wound up in a ditch during a snow storm and this loose piece of plastic may have contributed to the accelerator getting stuck when I was trying to brake while backing up.

jacob r. le

Évaluation :

I would like to add that the staff was very polite and professional.

Candace H. le

Évaluation :

Love the staff. Love the staff HOWEVER Yesterday I rented a van paid with my prepaid card like I always have the past ten years I've worked with uhaul. Today I turn it in bc I'm in DESPERATE need of a pickup truck and the system for the first time denies my payment send the fella there said to Sarah whom was helping me, that I could not nor would I ever be allowed to pay cash for the truck and only the truck. Wtf? Come on uhaul! If policies change then shouldn't I the consumer be made aware especially if I am a patron of your established corporate entity? I could have kept the van instead of being screwed taking a box truck which may very well end up causing damage to the items I'll be relocating. I had built a specialty rack to fit a truck bed for these items which now I have not a clue how to move nor if possble. Uhaul should have allowed me the van to rent which I had just returned but the system refused. ADD AN OVERWRITE BUTTON BC BS IS BS MAN

Brent H. le

Évaluation :

The 2 children working? When I dropped off trailer should be fired immediately. They smelled like marijuana and had nasty attitudes. I said what's your name sir? One laughed, and the dude I asked his name walked away.. I am a Google guide. I will tell Anyone to AVOID this location. Real shitty experience. Sad that these guys are Americans future. Brent

Kerry P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Noel P. le

Évaluation :

Keep up the excellent customer service and fair pricing!