Évaluations des clients U-Haul Moving & Storage of Lakewood

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Lakewood

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Emanuel G.
Évaluation :

So rude. Took it back early. Guy told my husband just leave it there. When I went inside they told me I need to check it in. Went back outside to check it in. The Guy had already started checking it in and said that he will charge us an extra $20 for gas..... It was at the correct amount as our paperwork. SO my husband used 2 MORE MILES to go put in MORE GAS. The Guy so rude had no mask was trying to speak to me right in my face, I literally asked him to back up!!! I WILL NEVER RENT FROM FOR COMPANY AGAIN. I can't imagine the charges is received head we actually just "left it there" for the guy to check in. The bumper was also messed up on both corners, he probably would have tried to charge us for this too!!!!

Kenneth M.
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Ordered blankets to cover stuff but they weren't given. I got that removed from the bill at the end.

KYLIE R.
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Nothing. Quick and easy service.

Tristan C.
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Le client n'a pas laissé de commentaire.

KATHERINE B.
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Store was filthy. I've been to automotive shops that was much cleaner. A man and a woman had to figure out how to process my rental on the computer. Neither of them told me they charged my credit card twice and issued one credit. I used a debit card and this ended up freezing funds on the amount of both transactions. The lady outside who hooked the trailer to my vehicle was thorough and quick.

James K.
Évaluation :

Anastasia was tremendous. Customer service was excellent. She went above and beyond to help me, not only with this rental, but also to help me schedule another rental for later this month.

Michael B.
Évaluation :

This location does not answer the phone when called, so the call rolls over to a U-Haul call center. UHaul doesn't staff their call centers at any adequate level, so I had to hold over 20 minutes EACH time I called. I showed up at facility, stood outside and called the number and watched to see if anyone was paying attention to the phone. Phone rolled over to central line. I went into the facility to see two employees sitting in the shop, building a bicycle with no phone near them. The phone line needs to indicate that "your call is being rolled over to our national call center" so callers can decide if they want to simply call back - or wait on hold. That still doesn't excuse the facility not even attempting to answer the phone.

Ashleigh O.
Évaluation :

My fiancé and I had to move in hurry and we were not sure about which company we were going to through to rent a truck for a good price. We shopped around online and we had seen the many different reviews for this location but ended up stopping in to see what we thought about it. There were two amazing ladies working and come to find out they were both the managers of this location. Jessica and Anastasia helped us so much! They walked us to their back area where they keep the trucks and showed us the different sizes and helped us choose which one would be the best fit for everything we had. We also inquired about getting a hitch installed on our vehicle so we could possible tow a trailer instead of getting the truck. They pulled up what our hitch would look like and explained how they would put it on, not only are they the managers but they install the wires and hitches on vehicles! I have never met a woman mechanic before with as much knowledge as they had about our car and how the hitch would be set up. We ended up deciding to go with the truck and they made us a reservation for Monday morning. I was a little worried about my fiancé having to move everything by himself because I am pregnant but they were quick to offer finding us a moving company that would load and unload everything for us. We ended up not needing the movers because thankfully our friends were able to help us. Jessica explained to me the express check in and showed me how to upload all my information so that on Monday it would be easier to sign the paperwork. Come Monday morning Anastasia was working and was very busy but she was able to get all the other customers out quick and efficiently. She informed us that our truck got dropped off over night but she was going to clean it and make sure it was ready for us. We watched her clean and sanitize it (which is very important with this pandemic going on). When she was done she got our information pulled up, we signed the paperwork and she gave us our key. She even walked around the truck with us to make sure everything was right with the gas and the miles. It was the quickest I have ever received any type of service. We were able to return the truck before closing time and Anastasia was still there and checked us in and got us our total and emailed the receipt. Jessica and Anastasia gave us the best customer service we have ever received, I will definitely recommend Uhaul and this location in particular to all my friends and family who are ever in need of a truck. These two wonderful ladies definitely care about the job they do and every customer that walks in the door. It's so hard to find people now days who take the time to do their job with as much care as they did. Thank you ladies for making our stressful move a much, much easier one!

Noah K.
Évaluation :

Gas tank not full when received. Over chargered fir pad use

Andrew W.
Évaluation :

Made Tarvaris for a 20' truck and day before the rental reservation date i was notified they didn't have one available. Had to scramble and make multiple trips to move. Waist of gas and time.

Joan H.
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Le client n'a pas laissé de commentaire.

Sally N.
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Le client n'a pas laissé de commentaire.

RUSSELL L.
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The staff was very friendly and helpful. The whole facility was well maintained.

matt W.
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Great Service thank you.

Russell Z.
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See comments about reservation.

Victor D.
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Le client n'a pas laissé de commentaire.

Jennifer B.
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I had to walk to the back of a parking lot in cold weather, start and deice my own 26' truck and remove the cardboard in the windshield. Every other time I have used uhaul, they pull my truck around, make sure it is ice free, and remove the cardboard in my truck. I'm not sure if this is due to covid, but it is very difficult even at 5'8' to reach the windshield on a 26' truck. It would have been nice to also not have to walk to the back of a big parking lot to pickup the truck, as it was parked at the very back of a large U-haul center.

CHRISTINE D.
Évaluation :

This location was dirty, unorganized, and the customer service was lacking. When we came to drop-off the vehicle, the door to the store was locked even though the hours indicated the store was still open. We could see a sales representative inside on her phone, so we knocked to get her attention. She let us in and we told her we were there to return the vehicle. She said to just drop-off the keys in the key drop outside and she would take care of it later. We asked if we could get a confirmation/receipt that the vehicle and other items we rented had been returned in good condition, but she again told us to drop-off the keys in the key drop outside and said that we would receive an email confirmation later, so we headed out. The next day, we had still not received a confirmation so we returned to the store. When we arrived, there was no one at the counter. We waited almost ten minutes, and still no one had shown up. The door to the warehouse was open, so we poked our heads in (and noticed how unorganized everything was) but were finally able to get someone's attention. We told the individual that we had not received a confirmation that they had received the vehicle, and sure enough, the sales representative from the day before had not accounted for it and their system was showing that we were still in possession of the vehicle even though it was parked outside of the store. The individual apologized and quickly inspected the vehicle, items, and printed off a confirmation of return/receipt. I think if this location cleaned-up a little and implemented additional trainings for the representatives, that it would be a big improvement.

Ugolino B.
Évaluation :

Wait time is always an issue here at this lication

Jill S.
Évaluation :

Both women, I believe Jessica and Anastasia, were very helpful and made a tricky moving weekend (snow in October!) much easier and less stressful. Thank you!!

tod L.
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Le client n'a pas laissé de commentaire.

Elizabeth H.
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Le client n'a pas laissé de commentaire.

RICHARD C.
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Le client n'a pas laissé de commentaire.

DARLENE R.
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Le client n'a pas laissé de commentaire.

Stephen R.
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Le client n'a pas laissé de commentaire.

Vincent B.
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They didn't have what I needed but they found me another vehicle, which worked out better. I would recommend they to anyone to use this location. Very happy

Mary B.
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Le client n'a pas laissé de commentaire.

mary B.
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Le client n'a pas laissé de commentaire.

Claudia S.
Évaluation :

The Truck we rented had a very strong smell of cigarettes and grease.

Ryan G.
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It appears you need more employees at this location. I have been here many times in the past and it was fine. Not so much anymore.

TIMOTHY T.
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All good

Starla E.
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Le client n'a pas laissé de commentaire.

Lorelei D.
Évaluation :

1) Check engine light was on. I had to pull over and call the rental company to make sure the truck was ok to drive. 2) Also, the gas tank was not totally full when I picked it up. I filled up the gas past what was on the gauge and was told there would be no reimbursement of the additional fuel I paid. And 3) the additional fees charged were never discussed Prior to the rental so the rental was WAY MORE than was originally discussed. So, transparency of the total fees, having a full tank of gas prior to renting the truck out, and making sure the check engine light and truck is serviced so the client does not worry about whether or not the truck would break down during the rental period are the main feedback issues. On the plus side, the employees that checked me in were courteous and helpful.

Randolph M.
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Le client n'a pas laissé de commentaire.

Justin H.
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Found old food in the cab and the windshield was so dirty. The trucks windshield wipers were duct taped. Truck worked but was dirty inside.

Samantha S.
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The truck was really old. The mirrors were hard to use, I couldn't see anything backing up, there was no way to charge my phone, and crank windows are not good. The whole experience was bad and I cannot believe I paid nearly $500 to drive it three hours west. Pretty disappointed about the whole thing. I feel totally ripped off and taken advantage of.

Darian I.
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Le client n'a pas laissé de commentaire.

D. Scott M.
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Le client n'a pas laissé de commentaire.

Christiana R.
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Easy to do the contactless return! Great location.

tyson H.
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Terrible experience overall. I scheduled a hitch installation and dropped my vehicle off, only to receive a call 3 hours later telling me they did not have the hitch in stock. I had to take a taxi to the drop off location and was left without a vehicle due to this ridiculous error by Uhaul. I called the store manager, after being promised a discount by the receptionist. He never returned my call. I eventually had to rent a Uhaul truck, which cost me 4X what the trailer would have. I will NEVER be using uhaul again or recommending this company to anyone. Hands down the worst customer service I have ever experienced in my life.

Christopher W.
Évaluation :

Vehicle check in issues with uhaul.com Your app couldn't get a gps location from Chrome browser on my Samsung Galaxy Note8. It DID work with the phone's built in browser. Took me some time troubleshooting to figure that out. Write more code, support chrome on android please!

Rhonda M.
Évaluation :

Cleaner shop.

Arvell D.
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Le client n'a pas laissé de commentaire.

Scott M.
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Everything went fast and very smoothly

William G.
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Le client n'a pas laissé de commentaire.

ERICA J.
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Le client n'a pas laissé de commentaire.

ATNAFU A.
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Le client n'a pas laissé de commentaire.

Sean F.
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Le client n'a pas laissé de commentaire.

Angela W.
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The women who were working the day we picked up the truck were wonderful. It was slammed and they were great.. the only thing that was frustrating was making the reservation online and not being told on the website certain trucks were low in availability or unavailable. Then getting 2 different phone calls in 2 days saying the trucks were reserved weren't saved for us. Because other people where able to extend their time was incredibly frusting. And we ended up at half the size we initially ordered. Which made out trip count go up and intern made our mileage cost go up. Which is just frustrating. It doubled our expected cost..

Isaiah O.
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The opening employee was late to open the store by an hour and a half making things very inconvenient for me and the other people waiting for their equipment

Beth B.
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Le client n'a pas laissé de commentaire.

Kimberly B.
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Le client n'a pas laissé de commentaire.

Diane P.
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All trucks should be returned with a full tank. I was disappointed to have less than 1/2 of a tank as I didn't want to have to go to the gas station before I began my move.

Jesse C.
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I rented a Uhaul and the inside of the truck had recently been painted. It was rented to me before it even had time to dry. I moved into a new apartment walking in and out carrying my belongings, all the while tracking in black paint from the truck all over my new floors. Not the best start to a new home.

JOSHUA D.
Évaluation :

Both representatives I dealt with during pick up and drop off were amazing. Thank you!

Peter B.
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Le client n'a pas laissé de commentaire.

Kristyn G.
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I dropped off my trailer and truck on two different days, dealing with two different employees. Both were very friendly and personable and answered my questions. Both drop-offs were quick and painless.

DonnaLea B.
Évaluation :

very easy process. Folks here make you feel welcome here.

Chad Y.
Évaluation :

I was charged for 3 gallons of gas upon return? The email contract said I drove only 6 miles AND I put 2 gallons back into the van before I took it back just to be on the safe side. So unless your vans are getting only 1.25 miles per gallon of gas, I got completely ripped off on your $12 extra charge.

Joe Z.
Évaluation :

Everything worked out quite well. This location has enough space to hitch and park trailers which other do not have.

Jamie R.
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Le client n'a pas laissé de commentaire.

MITCHELL M.
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Le client n'a pas laissé de commentaire.

Emanuel L.
Évaluation :

Over priced bullshit. 100 dollars down the drain

henry B.
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Good customer service... good clean place ...mgr was very helpful and knowledgeable

Kellie C.
Évaluation :

I was over charged even when I told the lady that my vehicle of pot and there was pot all over the driver door I let them know and I let them know about the pot and the millage i also send in my maps from my phone tracker said 32 miles c they said I traveled 166 ive sent several email

KALESHIA P.
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Le client n'a pas laissé de commentaire.

Matthew E.
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Le client n'a pas laissé de commentaire.

Lea T.
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Le client n'a pas laissé de commentaire.

randy B.
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Le client n'a pas laissé de commentaire.

KERRYJAMES J.
Évaluation :

N/A - used smartphone drop off before hours.

Mikhaila Z.
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everything was great, the staff was helpful and friendly.

Doug R.
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Le client n'a pas laissé de commentaire.

Constance M.
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The employees were great. Everything was so efficient. WELL DONE

RANDY J.
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Le client n'a pas laissé de commentaire.

Sara D.
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Although a very busy location, manager and staff efficient, helpful and kind. Thank you.

Taylor H.
Évaluation :

I got charged twice on my card. Need this corrected please.

Guy B.
Évaluation :

Nothing everything was great

Lisa H.
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Le client n'a pas laissé de commentaire.

Joshua S.
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Le client n'a pas laissé de commentaire.

Alexander B.
Évaluation :

Great service.

Ken B.
Évaluation :

Great staff! They were a big help!

Cynthia G.
Évaluation :

I filled the truck with gas over the amount required almost full went 2.9 miles and got charged for gas being told it was at 3/4 tank wrong I am pretty sure I only used at the most 70 miles and was charged for using 100 miles

Debra W.
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Le client n'a pas laissé de commentaire.

David J.
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Le client n'a pas laissé de commentaire.

Joseph O.
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Le client n'a pas laissé de commentaire.

Jamar A.
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Very quick and efficient!

Michael L.
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Somewhat under staffed give who u got more money dont be so greedy

FRANK B.
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Le client n'a pas laissé de commentaire.

Dennis F.
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Le client n'a pas laissé de commentaire.

John N.
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Le client n'a pas laissé de commentaire.

Amber H.
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Customer service....

James W.
Évaluation :

Great service

Charles T.
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Le client n'a pas laissé de commentaire.

Saul D.
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Le client n'a pas laissé de commentaire.

Robert B.
Évaluation :

I had order 2 dozen furniture pads, but they only had 18. They were supposed to credit me for the 6 fewer that they did not have. Never got the credit. When we returned the truck, we showed that we returned 2 dozen even though we only had 18 to return. Hopefully I do not get a bill for those 6 furniture pads that were not returned because I never got them from the beginning.

Rick M.
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Le client n'a pas laissé de commentaire.

Matt P.
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Le client n'a pas laissé de commentaire.

Kyle K.
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Props to the woman who was taking care of checking us all in and hooking up trailers, but the location needed more staffing.

Rick M.
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Le client n'a pas laissé de commentaire.

Erica M.
Évaluation :

The employee working was alone on a very busy morning so there was a wait even though I checked in online. My truck was all the way out back and parked so close to another truck I had a hard time getting onto it.

Non reviews have been submitted for this location.

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