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Cheri LCustomer Reviews for U-Haul Moving & Storage of Lanham Bowie
Testimonials From Recent Customers
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Nice clean well maintained truck.
Bobby D | Expérience généraleMy overall experience was excellent. My two preferences are, I wish the units were accessible beyond 10PM and, there was a ramp to the 2nd level. I had to take items up a flight of stairs for both of my units. So try to request a bottom floor unit if possible. Staff were wonderful to work with and they all were very pleasant.
JAROY J | Expérience généraleClean and well maintain
Shakira M | Premières impressionsTrès bien
joy m | Expérience généraleStephen was very professional and extremely helpful!
Kenya R | Premières impressionsGreat service has expected from UHaul!
CHARLES A | Online Move InThe front desk female rep was FaceTime her boyfriend while she was engaging with customers. I asked her to disconnect her call when she interacted me to avoid the boyfriend hearing my confidential information. She was rude. Also she did not input in the system my truck rental and storage move out correctly. The general manager had to resolve my issues.
Satina W | Expérience généraleNo flat carts and I walked the whole storage, went to ask an employeee and they didn't know if the storage had any. Also delay on door. That is a safety concern. I work for U-Haul and no center doors should have that delay
Claudette B | Online Move InNo elevator
Shawn D | Expérience généraleThanks
Edward A | Expérience généraleThe storages was clean and the staff were very helpful. I ll recommend this storage facility to anyone who is looking for a safe a d secure storage
ABSON B | Expérience généraleThroughout my rental period l never missed a payment. Days before move out l went to the facility to talk to staff about my plan to move out on the first of August. My payments were due on the 26th. I was told if am moving out on the first l should be fine with the July payment already made. August first l got a truck from Uhaul to move my stuff. Instead of the staff l talked to, closing the storage account, they didn't and l got multiple emails about payment when l already addressed that before move. That was not acceptable.
Joyce A | Expérience généraleNice, helpful staff, clean facility but not enough carts for loading/unloading
Anne F | Premières impressionsThe only reason I put average was because we moved our daughter out of college and she had some heavy boxes and appliances and we had a unit upstairs and it was as so hard moving her stuff up those steps if it was an elevator it would of been great but overall it was a good experience.
Lakeisha J | Online Move InThere was always an issue with swiping the card and entrance!
Nickesha R | Expérience généraleInitially my access code did not work. However, after visiting the storage facility office, the representative who assisted me, was quick and professional with addressing my issue.
Donald E | Expérience généraleI arrive and was throughly disappointed. There were no elevators or lifts and I had to use another storage place.
Angela D | Expérience généraleSo far so good!
Donald E | Online Move InPlease return the First Month Free offer as an appreciation offer to new and return customer. Also allow cash payments to make transaction smoother. Award points to customers
STEVEN M | Premières impressionsWas not helpful. I don't owe this storage facility nothing. Wrongful billing. Will not recommend this to anybody. Poor records
frank n | Expérience généraleSold my unit and didn't give me my rifle that was in there
Ozias R | Expérience généraleThe gentleman that helped me pick the space that was fantastic. However I was told I would be able to access the space until 10pm. At 7pm, I was told the garage doors were locked going to be locked and I would have to enter through a single door. That is devastating news to a person who is paying movers by the hour. Additionally, the entryway was blocked due to auction waste. The staff cleared just enough for us to access the door, but the rest of the waste was left for us to navigate. It was disgusting. I have the pics to prove it, and I have the pic of the associate locking the door in my face, when she could of easily let me slide one more load through the garage door, before she locked it. Poor condition, poor service and unclean environment.
Sharon I | Premières impressionsRegrettably, there is no lighting inside the storage unit. I would have put a battery operated lighting device that can turned on when needed. Also, location of the unit in proximity to the loading dock was dicey; go down one row, turn right, go down another row to get to unit. Not easy (tiring) when you have physical mobility issues. Overall the storage area is cleaner/nicer than Public Storage I have used in the past.
Gale H | Expérience généraleThe gentleman and supervisor working on 2-20-23 were extraordinary. I wish I could give them a raise myself. I appreciate everything U-Haul has done for me.
DESTINY K | Expérience généraleI received calls every week after I rented the storage to see if I moved out. I only had it for 2 weeks. I was told by Cal that 1st month was free but the rude female associate said it was not free for the first month. My code to the build never worked I called for help they only came 1 time to see why my code was not working I want my money back.
Shirl Y | Expérience généraleAmazing and friendly staff
ALMA O | Expérience généraleThe staff showed patients, understanding, and genuine care concerning my storage. From the manager to the lay staff, everyone exhibited outstanding customer service m, and stellar communication. Thanks Uhaul!
nakia l | Expérience généraleI was told 2 month free but when I got there it wasnt
Shirl Y | Premières impressionsFriendly and clean environment
Stephen R | Premières impressionsThere are a few good employees on this site and there are some that lack basic knowledge on the job regulations , explaining to customers more about the contract .
OLADIRAN B | Expérience généraleI had no issues. The staff changes too frequently.
MALINDA S | Expérience généraleThe staff was excellent.
Floyed G | Expérience généraleThank you to Lionel, Brittney and Ms Nye! They went above and beyond what was necessary!
CELESTINE H | Expérience généraleHorrible experience took my money for something I never even used. I was told that I would be able to refund after seeing that the unit would not work for me and when I tried to do so one was denied to me I will never rent a unit with Uhaul ever again
Oluwatoyosi R | Expérience généraleThe staff in the office could be a little more accommodating
MARQUETTE D | Expérience généraleVery clean facility with an amazing staff. I truly appreciate your service and I want to say a very BIG THANK YOU to you all. Cheers
adewale l | Expérience généraleExcellent service à la clientèle. Always prompt to help out. Personnel amical.
christina m | Expérience généraleThe young lady that helped us was great. She was friendly and answered all of our questions. She demonstrated how to check in and showed us around. We were confused about the size of the storage place but she helped us with figuring out our needs she also had a great sense of humor.
Alicia J | Premières impressionsGood overall
Esther K | Expérience généraleSome of the staff was not friendly. Some staff members will tell you one thing Olof their policy and the same day another member will tell you I something different for the same question. I complained about roaches being in my unit and you will even see them crawling down the hall. I was told that I should have gotten the insurance from them and possibly it would cover the expenses of getting pest control. Later I went to my unit and it was full of rodent droppings. Some of my items are ruined. The previous staff when I first moved into the unit was wonderful and very helpful, they did not mind explaining things. The staff now seems to not care about the customers or their belongings. The 24 hour access i paid monthly for did not get me the access. One one day the doors were open and the next day they were locked and the card will keep denying you to get in. Not convenient at all. There seem to be a lot of staff turnover and no consistency in the policies either. I am very disappointed with my rental
SHANTA S | Expérience généraleAlways pleasant
Brown S | Premières impressionsGreat customer service. Amazing staffs .
adewale l | Premières impressionsThere was leak that was on my furnture
Brenda H | Expérience généraleMy son passed away in June and the absolute caring and best web he my husband and I received was from your GM…She took time to speak with us understand and work the solution…Her customer service, her attitude, her caring and willingness to listen and understand was top notch..I am a business owner myself and she is someone I would definitely want at the front of my business…Thank you Uhual for hiring people with excellent customer service I swear she made our dealings less painful…
lynzi R | Expérience généraleThe staff were great I just expected the the unit to be taller. I ended up having to buy another unit because I could not stack my bins. The unit is at a different facility and cheaper which made me a little upset
Amber W | Premières impressionsI was given a top floor room. I am over 65 and had a noticeable handicap. When I first arrived in the office the clerk ignored my showing him, on my phone, my reservations and only did the small items. I had to return and ask for management to have the storage portion, main portion, completed. This unit is not satisfactory because as told I have few but extremely heavy items. The stairs will cost me more to have my items moved when that time comes. There was a lack of knowledge from management and employee were not willing to share their knowledge to make sure all ran well, no teams work. This reflects on the employees more than the manager who is new.
Sherri D | Premières impressionsThe facility was kept very clean. I liked that the staff stayed on top of that. Thank you for keeping my things in your facility for almost 7 years!!
ALVINIA J | Expérience généraleThe office staff overcharged me for a month I never used the storage. She also charged me a late fee despite the fact I paid my storage fees on time via auto pay for two years. This is extortion and demonstrates predatory practices by uhaul. Tim Traylor
Timothy T | Expérience généraleSwitch locks w/o informing me!
John S | Expérience généraleUnfortunately I can't give this facility a great rating I'd rather rate the individual employees who did their best to assist me even after the so called Manger call herself giving customers service which was so unlike any other treatment I'd received at a uhaul facility. She was very abrupt and not very accommodating at all. She also had the audacity to charge me for a lock that I didn't ask for or needed. It would be best to take one of her staff members to put them in place of managing vs the current manager who goes by the name of D. She could use a lot more of quality training/customers service training.,
charelle f | Expérience généraleI could not move in because there was a lock on the unit.
Paula R | Premières impressionsI was not told abut the conditions of the contract. I was billed eroorneously for the first month
ABDULAI J | Premières impressionsGreat experience
REGGIE S | Expérience généraleI loved the service.
Warren C | Premières impressionsI chose an AVERAGE rating because this facility has NO ELEVATOR, which makes it even harder when moving heavy things in and out of the unit. Also, I spoke with a few others who are renting units at this location and they complained about mice on the first floor. My unit was on the second floor and I did not have any issues with mice. However, I did see a mouse on the first floor.
DEMETRIA G | Expérience généraleLove this place and the staff
willard t | Expérience généraleThe manager and the sales personnel were extremely helpful . They both paid special attention to what I required. I was most appreciative.
Juliet H | Premières impressionsU-haul prices are very reasonable and the customer service is great. They take time and explain and show a customer each size unit to assist them with their proper size for what they're storing. Great job.
BRENDA B | Premières impressionsReally professional staff & clean facility.
Latieon M | Expérience généraleGreat team. Made everything easy
glen b | Expérience généraleRenting storage was super easy! I would do it again.
glen b | Premières impressionsI learned about the no elevator situation after the purchase. There were at least 4 prior opportunities for this critical info to be shared. I had to haul the boxes up the steps...all 8 of them and more. I will not be here long. And customer service can make some effort to not be so grumpy and tired and needing to be left alone.
Laetitia M | Online Move InThe young man checked me in is the same who checked me . With all the trucks parked he never got up out that chair to assist me on locating the truck. Time wasted and just rude to say go to the back n look there ,Really? No customer service etiquette at all.
Juanita J | Expérience généraleI have absolutely nothing negative to say about my experience with Uhaul. We secured storage after moving my elderly Mother to Maryland and it went extremely well. The staff was friendly, the facility was very clean and we always felt safe there.
Marie H | Expérience généraleProperty was damaged due to building issues, uhaul did not compensate anything and cited that I didn't have insurance. A disappointment considering I paid all rent increases. Essentially paid for a year to have all my property destroyed. Highly disappointed in uhaul's response
WILLIAM J | Expérience généraleI had one issue that caused me to never go in and make a storage payment in person again, but over all this facility is one of the best designed and maintained I have seen.
kerwin w | Expérience généraleBrittany Kefauver was knowledgeable of all the products offered by U-HAUL. I purchased boxes, packing supplies, a storage unit and scheduled a truck for moving. She was friendly, courteous and very helpful. Her customer service skills are impeccable! I would recommend this facility to all my friends and family.
SONYA C | Premières impressionsThis location storage is a building without an elevator which made moving in the storage very difficult as I have arthritis in my knees. Overall I was satisfied with everything. Also excellent option to add movers through uhaul's website, it's so easy! Merci!
tomeka f | Premières impressionsI have been asking for help for 2 months and been paying for my unit. The only person that is helpful is Ebony.
MONIKA D | Expérience généraleThe staff was awesome, courteous and friendly.
Delissa R | Premières impressionsThere were three staff members who assisted me; two I rate excellent; one I rate poor.
Cynthia D | Premières impressionsThank you for an excellent job
Kadijatu C | Expérience généraleThank you for taking care of my merchandise for7 or eight years it was a blessing ♥️🙏🏾
VIRGINIA R | Expérience généraleThere are leaks in the ceiling and there should be carts on the upper levels.
ANDREW E | Expérience généraleTodo muy buena atención muchas gracias 😊 estoy encantada con ustedes 🙏
modesta m | Expérience généraleThe young lady that assist me yesterday was very Knowledgeable and helpful
MARQUETTE D | Premières impressionsI was promised a lock that was NOT inside the unit as promised in several email confirmations.
Sheila B | Online Move InThank you for great service. The team yesterday were helpful to us and each other
willard t | Premières impressionsThe staff needs to do better with providing information to new customers.
Yvette T | Expérience généraleThere is a leak in the roof near my unit. I can't access my unit with a cart.
ANDREW E | Premières impressionsI moved out because of when my husband went to visit our unit one day and said it was rats or mouse dropping on our couch I called about the issue and nothing was done about it so we decided it was time to leave and we just got rid of the couch but I don’t think I’ll be using them for any storage in the future.
Darleen J | Expérience généraleThere was structural damage to the ceiling of the uhaul facility which caused permanent damage to my furniture and other property. I informed the front desk staff who was incompetent, rude and unprofessional. Ebony was eating and seemed completely disinterested during my visit. The manager, Brittany was not knowledgeable and only offered her card. They were unable to even tell me if my unit had insurance. Needless, to say I will never use Uhaul storage, nor will I recommend your company to anyone. Awful experience and extremely disappointing.
Brittany B | Expérience généraleLove this so far!
Jordan C | Online Move InI rated my experience excellent b/c it was and I also noticed the other U-Haul employee providing excellent service as well.
Barbara S | Expérience généraleI truly appreciated the Administrator that worked with me. She was so wonderful and carrying. I hope she will always be apart of the UHaul Family.
Claudine H | Premières impressionsFacility appears to be clean and well maintained but their is a rodent problem.
Bobby J | Expérience généraleAt 1st I've made reservation to get the storage as well u-haul truck but when I arrived at the storage a young lady was helping me and never finished the processed regarding to have the key for the storage but gave me the car key for the track, however when I came back another young lady was helping me but couldn't find my info & it took her almost half an hour or maybe more to do the process so I can get the storage key & my time was limited at the time & both us was frustrated but the young man with the dreads who was doing almost everything going in the storage was helpful but not the ladies & as of community leader I was late 2do community work, in the end I was happy it was over & the purpose of reservation is to have everything done before arrival & that didn't happen & I was told a limited time to return the truck, so pls take care of the matters & hoping u all well in this very difficult time thx
abdifatkah m | Premières impressionsWhen I arrived the representative was on the cell phone. As I approached, she paused her conversation and though she asked how can she help, I since she was not very much into customer service. Why do I say that? When I asked about prices and space sizes, she simply pointed from a seated position rather that getting up and directing me. After signing the agreement, she handed me my paper and gave me unclear directions as to where my storage room was located. Most of all, she didn't explain to me that I need the access card to get into the building. I actually didn't notice the access card till she caught my attention as I was walking away and she said I needed it to get into the storage area. It took me a while to find my storage locker and when I returned to ask about rather there were elevators in the facility, she paused a cell phone conversation and gave me the look of, "now what does he want?" She could have explained from the beginning that my locker was on the second level and there were no elevators or ramps to get there, only stairs.
mark c | Premières impressionsThe registration agent at the facility rude and dismissive and the employee that was on staff w/ her first 7 minutes of my intake was spent trying to tell her that I wasn't there to pick up a truck. She refused to except information from my registration for the storage space, after an exhausting 7 minutes we began the process to secure my space. We get to the space there's a green tag on the door I cut the tag a deafening sound blared over for 3 mins. Now we make it back to the truck while we are off loading a staff member comes thru not once but three (3) times(each time he came through he found something laugh about or make a commit) to to tell us the large sliding door will lock at 7 and all moving will be thru the small door. This was undeniably unreasonable request that brought on a toxic level of stress to beat the clock. We did just that packed the unit wrestler the required lock we were forced to purchase despite the fact we came w/a lock for the unit. What if we didn't have the money to support the forced purchase. You are dealing with induvial that are in tight situations make quick move under direst to force people to purchase a lock that truly doesn't properly fit the unit it took two people to close the unit one to fit the small facing into the hole and force the key to close and the other to level the door so that the lock fits yet another example of unnecessary stress added when dealing with the facility. So we are done, unit is closed then we remembered we needed to get an item . We unlock the unit that deafening sounds starts and never stops, we scrambled to find the item the was sound blaring it distorted us we couldn't think after leaving the facility we had head pain that was unbelievable. It was a horrible experience to say the least from start to finish.
Eurickson F | Premières impressionsThe first month free promotion wasn't really clarified at the time of move-in, other than that, the staff was helpful with every issue that came up during my time using the unit. The price was affordable as well throughout the entire term. Would recommend.
Dimitri Z | Expérience généraleThe staff were great, especially Lonnie and Mike. My access card still doesn’t work, but I don’t fault the on-site staff for this issue.
Leatrice D | Premières impressionsMy key card doesn't work and I cannot access my unit until after the holidays. I find this to be an inconvenience as, I am moving out of state and cannot leave until after the holidays. All because I can't access my unit.
ELIZABETH M | Premières impressionsNo one answers the phone. Having to physically drive there because of this. Manager is never there. But maintained well. Dirty.Mismanagement and Unprofessional. Never would I refer anyone nor will I return after I move out!!!
Stephanie M | Premières impressionsThe dark young man at the help desk .I mean the little one should be trained on how to be respectful to clients irrespective of their race or ethnicity,. He was rude to me because I am African. Merci.
BARBARA N | Expérience généraleI really appreciate the service I received, from rental the uhaul truck to helping me with a storage. I know that I ask for the storage a last second but they were able to assistance with friendly directions and a beautiful smile. Thank you again.
DEBRA L | Premières impressionsManagement was friendly and helpful!
kelleigh w | Expérience généraleYou couldn't ask for better service..
Carol A | Premières impressionsThe late fee that corporate puts on the customers sucks big black salty balls You guys suck
MILTON G | Expérience généraleS.O.
Elisha L | Expérience généraleSomeone broke into my storage unit and opened my computer and left the screws on the floor. They went through my containers and took out my red and pink sweaters and put them in a bag that they tore.
angela c | Expérience généraleMouse droppings in unit
Shakharis C | Expérience généraleI used this uhaul facility for several years Because of my working hours ,I needed 24 hour access. During a rather stressful period for me ,I cannot overstate the convenience of using this uhaul un
AQUIL R | Expérience généraleBeen at Uhaul Storage as a customer the last 3 years with storage space and truck rental from time to time and staff was always friendly and willing to help.
KACHELIA S | Expérience généralenice Facility but very pricey.
Lacuaycha H | Expérience généraleMy items were covered in rat or mice feces. when I pointed this out to the staff during my walkthrough, there was no sense of urgency. I was simply given a phone number to call for insurance
Regine S | Expérience généraleI was very inconvenienced. I reserved a truck and it wasn't until a few hours before I was notified my reservation was moved to another location. Also I was told $0 down for my storage, that was a lie
Devin W | Premières impressionsnone
darrell J | Expérience généraleI say average because I don't really have anything else to compare it to. Things worked. It was too expensive, but that's life. I wish I didn't have to use you at all. I'm glad it is over.
Fuller M | Expérience généraleVery satisfied with the service i received. Sven is amazing!
Ogechukwu I | Premières impressionsNearly perfect situation
AUGUSTINE N | Expérience généraleNone.
LEONARD M | Expérience généraleWell received.
BRUCE A | Expérience généraleThey have units with beams in the middle and when asked to get 1 w/o they don't pay attention to make sure they don't have it when asked. Left after visiting two units.
Gina m | Premières impressionsThe facility is great, the pricing is competitive, and the staff are extremely knowledgeable and helpful - what more could you want!
CHARLENE W | Expérience généraleBest U-Haul every!!!
Tracey R | Expérience généraleThis is my favorite Uhaul location! The staff is always friendly and professional and go above and beyond to take care of my needs!!
Pia T | Premières impressionsThe manager Christian was beyond helpful and went above and beyond my expectations. Will highly recommend this Uhaul!
DIANA S | Expérience généraleRats control bldg have to move asap nightmare
Ainsworth C | Premières impressionsThey are not helpful. Never going back
Samantha M | Expérience généraleI am pleased to say that the Asst Manager Chas and Jam at the Lanham facili were very polite, professional, and on point. I'm pleased with the service given to me during my entry. Thank y'all so much!
Elliott d | Premières impressionsQwerty
Justin E | Expérience généraleThanks for potecting my things
ALEATHA C | Expérience généraleNo issue with U-Haul..great service and professional people.
ALLEN S | Expérience généraleGood customer service
Chaquonna P | Expérience généraleMy experience at the Uhaul stairage was great, e rryine was professional and very helpful.
Kimberly G | Premières impressionsGreat Sevice☺☺☺
Larnell b | Expérience généraleThe place has a mice problem and when I brought it to the staffs attention they seem to not care and just past me on to someone else I will never use nor recommend the u-haul in Lanham Bowie again
JOHN O | Expérience généraleStaff is awesome.
Gail S | Expérience généraleThe driver was great. He dropped off the pod and came back in three hours to pick it up. Thanks for getting it out of the way.
Maggie J | Expérience généraleThank you for your services.
Brenda K | Expérience généraleStaff was friendly, but several times staff was not able, or unwilling, to help with the task at hand. Customers should not hear employees say, "that is not my job", which I did hear.
Michael S | Expérience généraleParking is TERRIBLE for the amount of traffic coming in and out of there. You need better and more carts for transporting. Wait time is always more than 20 minutes or more in line for assistance.
teresa g | Expérience généraleI didn’t use the facility had pod
SHERYL D | Expérience généraleHappy Thanksgiving!!!
BARBARA B | Expérience généraleThe only complaint I have is that my unit was, at some point, overrun with mice. Droppings were everywhere when I came back to it. Also, there was a dead snake in my unit. My things were safe though.
Ranci D | Expérience généralei never went to the facility, i used the ubox, but janelle was very communicative and maurice was on point w. the delivery
Aaron J | Expérience généraleMy experience with Uboxes was terrible. Chaz was great on my move in but I cannot say the same for others. Unfortunately she was on vacation when my move out was scheduled.
Emprisia L | Expérience généraleExcellent service
Corey R | Expérience généraleThe staff is extremely friendly and the facility is clean and well kept. This is a busy location and there never seems to be enough staff to service the amount of people.
Diana G | Expérience généraleThe man that was the manager is rude. I had my unit for a few years. He sent me and my daughter emails when I was 1day late to pay. Said I had to pay a late fee. I usually paid my bill on time.
ALFREDA C | Expérience généraleThe franchisee was very rude and a person who thinks she can talk down to customers. I regret ever going to that place.
BOLLA B | Expérience généraleExcellent service
rhonda s | RéservationThis storage needs an exterminator, i didnt have bugs, but saw some when i moved
Lydia L | Expérience généraleUhaul service and representatives was very helpful, my only problem was that I had to find my own truck, I thought the staff was suppose to get the truck for you, I had to go around the building
Darnelle b | RéservationFemale Manager was outstanding and helpful
Corey R | Expérience généraleno one was in the customer area when we arrived and the young man that assisted us was not accommodating and on the verge of being rude.
michael p | RéservationWe set up a reservation for a set time to move into a storage unit, however, we had to wait hours in line due to under-staffing at the Lanham, MD location. As a result we lost our help for our move.
Gregory B | RéservationWe rented storage pods & they were nice, delivery and pickup went well. Calling in to schedule the pickup was a horrible experience. Too long on hold, being transferred & disconnected several times!
paul m | Expérience généraleExcellent service!
Robin R | Expérience généralestaff is very courteous and helping nature. Excellent job DONE.
syed n | Expérience généraleReally helpful and nice staff on site and office manager, she is wonderful!
M. V | Expérience généraleI never visited the facility but staff managed my UBox delivery. Staff made great effort to handle UBox being 8 days late, but I am still waiting for reimbursement for late delivery. :-)
Joshua F | Expérience généraleWe had a terrible experience with the local U-Haul(s) for this reservation. Boxes didn't arrive, no call to inform us, broken machinery, then didn't uphold their discount offers "for our troubles".
Nicole S | Expérience généraleGood Service and Courteous Employees. They were always willing to listen and help.
THOMAS B | Expérience généraleUhaul boxes were terrific. The issue i had was the BOX calendar was not centralized so only ONE sales person could setup the pickup and drop off. To get in touch I had to leave a message.
Market P | Expérience généraleEverything exceeded my expectations
Russell H | Expérience générale