Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I was charged for refueling that was already refueled
Levon Forest
Évaluation :
5
I asked for the hand dollie to be removed but was told it was against company policy. This made it hard for me loading large pallets into the truck. One side was a hump and the other side was the handdollie. Was not happy.
John Arceneaux
Évaluation :
5
Le client n'a pas laissé de commentaire.
Diana Huerta
Évaluation :
4
Good customer service
SABRINA CORLEY
|
Premières impressions
Évaluation :
5
Keep doing what you’re doing very good job appreciate yo.
MATTHEW WHITICAR
Évaluation :
5
Le client n'a pas laissé de commentaire.
Deshon Martin
Évaluation :
4
When I moved my stuff out I had to throw most of my stuff away because of mold but other than that it was very secure
Cordaie James
|
Expérience générale
Évaluation :
1
I had a horrible experience. The first U-Haul had previous damage to the door and the second U-Haul had not been cleaned and filled with trash from previous customer.
EDWANA DICKERSON
Évaluation :
3
Le client n'a pas laissé de commentaire.
Rafael Ortiz
Évaluation :
1
Uhaul is to expensive, im going to find another alternative next time. The staff was nice. The tow dolly was all beat up though.
Kenneth Thornell
Évaluation :
5
Le client n'a pas laissé de commentaire.
Unique Wilson
Évaluation :
5
Don was amazing! Great attitude and helpful. Will recommend to others.
Brandy Lokey
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sir Brewer
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ahmad Falah
Évaluation :
5
Don was very friendly and such a great help!!
CHRISTINA DILES
Évaluation :
5
They were amazing, sweet, knowledgeable, Willing to go the extra mile to help me with the issues I was having with the truck . The gentleman who was assisting me on 03/04/2024 needs a raise or bonus not one time did he make me feel like it was the other store issue and you need to call them . He helped me with everything like it was his store that made the mistake. I am forever grateful to him for taking the time, energy, and patience with me I walked in the store very angry, but he turned everything around I left the store with a smile on my face. Thank you for helping me
Richelle Odems
Évaluation :
5
I honestly believe you cannot improve on excellence!
DAVID IRTHUM
Évaluation :
4
Le client n'a pas laissé de commentaire.
Rachelle Brown
Évaluation :
3
My reservation was for a drive up unit, however, when I arrived, I was told my reserved unit was not available. I was given an unit on the second floor with no elevator nor dolly available for rental. This was very frustrating. If uhaul would have notified me of this, when I made the reservation, I could have made other arrangements. Don't wait until someone shows up, then inform them their previously reserved unit is not available.
ERIC FOUNTAIN
|
Premières impressions
Évaluation :
3
My reserved drive up unit was not available. Should have been told before arrival. Overall this truck rental and storage rental was not one of my best experiences with uhaul. Uhaul should communicate with their customers when their reservations can't be fulfilled as reserved.
Eric Fountain
Évaluation :
5
Le client n'a pas laissé de commentaire.
Matt Malone
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brooke Kirchhofer
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kamond Rhodes
Évaluation :
3
Le client n'a pas laissé de commentaire.
Chanté Ward
Évaluation :
5
Customer service was 10/10
Carmelita Williams
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joann Jillan
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sharlene Smith
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Aung Brang
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carlotta Robinson
Évaluation :
5
The young man who was in charge of checking in the trailer was great. His yard is perfectly organized.
paul atkinson
Évaluation :
4
Our associate was very knowledgeable and help us out a lot!! I don't remember her name, but she was very very helpful. We go back again at the end of the month for another rental I hope we get her again!! Give the girl a raise
Ken Marr
Évaluation :
3
Le client n'a pas laissé de commentaire.
Girod Jackson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Yasmin Osorio
|
Expérience générale
Évaluation :
1
Not military friendly! Horrible attitude towards none black.
JOSE PADILLA
Évaluation :
5
Outstanding Supporting
Roberto Gil
Évaluation :
4
Thoughtful I was very satisfied
JULIA CLARKE
Évaluation :
5
Staff was great! Brian and his coworker who worked on Friday evening were awesome!!
HALEY LAURENT
Évaluation :
5
Le client n'a pas laissé de commentaire.
April Jenkins
Évaluation :
5
Nothing everything was great
William Holmes
Évaluation :
5
Le client n'a pas laissé de commentaire.
cassandra haywood
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
alfred hassenboehler
Évaluation :
5
Everything was excellent, especially the customer service worker in the location.
Keisha Murphy
Évaluation :
3
Ensure that equipment has good tires around. I traveled through a lot of water, and it felt like the van lost traction on many occasions. I did not feel safe. To me, the tires were not in good shape. For that reason, I have to give this not-so-great rating.
ALADDIN LOMBARD
Évaluation :
5
Le client n'a pas laissé de commentaire.
luis sosa
Évaluation :
5
Le client n'a pas laissé de commentaire.
Danielle Walton
Évaluation :
5
No changes are needed. Personnel are efficient and friendly. Great bunch.
David Clark
Évaluation :
5
Very courteous
alfred hassenboehler
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jarius Parker
Évaluation :
5
Le client n'a pas laissé de commentaire.
ALEXIS DUREL
|
Premières impressions
Évaluation :
4
The representative I dealt with was knowledgeable and friendly as was the guy who helped me hook up the trailer. The store itself had a good variety and supply of products inside, such as packing materials, and the overall experience was a good one. The only negative aspect of this store is the location/traffic. Perhaps I was just there at an oddly busy time for that street but there was a line of traffic on the side street waiting to get on the highway, normally this wouldn't be any concern but at this location you have to go out onto that street to drive from the front of the store to the back of the store to pickup your trailer. ..I will say though that at least the locals (some at least) were polite enough to let me through, I did have to drive over the opposite curb an onto the grass to make the turn with traffic present but my pickup doesn't turn sharply at all so maybe someone in a cuv/suv wouldn't have that problem.
robert thanepohn
Évaluation :
5
Le client n'a pas laissé de commentaire.
Iraeann Davis
Évaluation :
2
Le client n'a pas laissé de commentaire.
Lorraine Frank
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAVIER TRINIDAD
Évaluation :
4
Truck had a very intense smell of cigarette smoke
Michael Speziale
Évaluation :
5
Everything was great!
Geoffrey Jensen
Évaluation :
5
Great customer service to the gentlemen that was serving the busy lobby.
Claude Paul
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donald Dinsmore
Évaluation :
5
Le client n'a pas laissé de commentaire.
Travis Every
|
Expérience générale
Évaluation :
1
My property was damaged by rodents. Rats or something ate holes in my sofa and loveseat set. I was told by the front desk they didn't have that problem.
Angelica Pierce
|
Expérience générale
Évaluation :
4
Rien
Barbara Washington
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark LeBlanc
Évaluation :
5
Continue as y'all doing.
Ivan Berry
Évaluation :
4
Le client n'a pas laissé de commentaire.
Tiffany Lane
Évaluation :
5
Great crew!!
Anthony Williams
Évaluation :
3
The gas reading was wrong said it had more in it then there was maybe do a good walk around on the truck. Truck was loud with engine noise the whole time while driving it. We rented a dollie only to find out it wasn't in the truck when we got to packing it. Called and was told they don't rent Dollie's for a 1 way. Would have been nice knowing that when we rented one. Truck was very uncomfortable
mindy evans
Évaluation :
5
Le client n'a pas laissé de commentaire.
EDWIN KING
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard Harvey
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gail Simmons
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jessica Alvarado
Évaluation :
3
Le client n'a pas laissé de commentaire.
Justin Ring
Évaluation :
3
Make sure vehicle doesn't have problems that can and do cause concern for customers, such as electrical issues and leaking doors. Make it clear that in order to use the app to p/u the equipment that the customer MUST be on/at the rental facility.
Camille Bourg
Évaluation :
5
Le client n'a pas laissé de commentaire.
donn green
Évaluation :
3
Le client n'a pas laissé de commentaire.
Tamika Dickerson
Évaluation :
2
I arrived to my scheduled appointment and was told to come back the next day since the person who installs them wasn't there. I was frustrated since I had taken time off work, but I came back the next day. The hitch was installed, but took longer than expected to the point where I was late to work since I did not take that day off. The wiring for the hitch lights were defective so I had to make another appointment at a different location to get those installed. This whole process has taken three days when it should only take a couple hours.
Jacklyn Drewry
Évaluation :
5
Le client n'a pas laissé de commentaire.
Philip Pimentel
Évaluation :
5
Excellent service
SHarlene Lee
Évaluation :
5
Everything was great. The service provided was welcoming and kind. The truck was cleaned as well. My seats were just wiped down!
Adorina Douget
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard Jones
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anthony Williams
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alicia Polk
|
Expérience générale
Évaluation :
5
Nothing at all could improve the service I received today. Everything went very fast with the young lady who was working your front desk. She was very knowledgeable and explained everything to me very thoroughly and I was totally shocked how quick and easy it was. It was also very quick and easy to return the vehicle later this evening. I definitely would come back to this location from now on. Please do not change a thing, because renting it and returning it went entirely too fast, which I was on a time schedule and that worked out great for me. Both of your associates were very polite, pleasant, neat, and clean/cut people. Excellent experience with U-Haul today, from start to finish. Joe R.
JOSEPH RELF JR
Évaluation :
5
Le client n'a pas laissé de commentaire.
Hazel Hinton
Évaluation :
5
Le client n'a pas laissé de commentaire.
Delores Davis
|
Expérience générale
Évaluation :
1
I rented 2 cargo vans on our corporate acct. And when we went to pick up, there were two vans there but we were only able to have one. The second van was "Not Available"....because apparently the Keys were missing!!
ashley bateman
Évaluation :
5
Le client n'a pas laissé de commentaire.
denise walker
Évaluation :
5
Le client n'a pas laissé de commentaire.
Allen Beebe
Évaluation :
5
Le client n'a pas laissé de commentaire.
Philip Pimentel
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kaitlin Encalade
|
Online Move In
Évaluation :
5
Their experience was great .
TAYHIKA MANUEL
|
Premières impressions
Évaluation :
5
Aucun
Melanie Anderson
Évaluation :
1
Le client n'a pas laissé de commentaire.
Kayla Guest
Évaluation :
5
Merci
Jerrieca Hughes
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Allen Beebe
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHELLE LEE
Évaluation :
5
Great job
KECIA BLACK
Évaluation :
5
Le client n'a pas laissé de commentaire.
Britney Domby
|
Expérience générale
Évaluation :
2
Storage units they assigned me were occupied! Had locks on them! Not very good accountability going on there! They don't know which units are available to rent!
clayton chretien
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Philip Pimentel
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brittany Williams
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
mamadou gueye
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Deborah Wyatt
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
juliana francois
Évaluation :
5
Nice
roberto rojel
Évaluation :
5
Easy process
Malcolm Rodriguez
Évaluation :
4
I have frequented this location twice and my experience with them has been generally favorable. One slight issue I had with this visit is I was told there were no trailers capable of moving a couch and that I would need to rent a truck. However when I went to retrieve the truck there were several trailers available with more than enough room for a couch. Not sure if they were already reserved or if the person at the desk was misinformed but a 5 x 8 or 5x 10 would have been more than enough.
Jose Arevalo
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tia Powell
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nita Dewey
Évaluation :
5
Le client n'a pas laissé de commentaire.
Asia Williams
Évaluation :
5
Very reasonable & respectable 💯
Linda Robinson
|
Premières impressions
Évaluation :
2
Le client n'a pas laissé de commentaire.
john powell
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Latasha Milner
|
Expérience générale
Évaluation :
1
I was told absolutely nothing about the self check in on the mobile app, it was not explained to me I would be charged a check in fee, I was charged for 2 days although I only had the van for a couple of hours. The store manager was not helpful in resolving the issue of my card being charged for an extra day. I think there needs to be some retraining of the employees on at bare minimum, because the process wasn't explained, I was just to to bring the van back and park it, not that I would be charged a service fee for doing so.
SHARLYA ROBINSON
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mariam Lott
Évaluation :
3
Magee was very rude
nathalie adams
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Raven Terry
Évaluation :
5
Le client n'a pas laissé de commentaire.
Raven Terry
Évaluation :
4
The workers were very helpful. I did not have to wait long for pickup or return of the trailer.
BENJAMIN GALLAGHER
Évaluation :
5
Nothing comes to mind.
Richard Sutherland
Évaluation :
4
624544
Marvin Anderson
Évaluation :
3
I rented a van at 5:45pm. I self returned it at 7:58pm the same day. I understand the office being closed, but to be charged for 2 days, for less than 3 hours is a bit much in my opinion. I told the agent when I picked it up that it would probably be after closing when I return, due to the time it was picked up. I was told I wouldn't be charged as long as it was returned the same day. Of course, when I called for an explanation, I was informed that it was computer generated. So U-Haul got over again. I would have came out cheaper hiring someone to pick up my package for me…
Cassandra Black
Évaluation :
5
Le client n'a pas laissé de commentaire.
Diana Zuniga
Évaluation :
5
Had a little trouble with online verification, but the gentleman in the store was very helpful, professional and courteous. Excellent customer service!!
Arnold Anderson
Évaluation :
2
Vivian needs to improve her customer service. She continued to carry on a personal conversation with her coworker while intermittently assisting me in my truck rental. When there was a discrepancy in the rental, instead of thoroughly explaining that items are first-come-first serve, she buried her head in her hands in an apparent display of frustration rather than providing said explanation. It was her coworker that noticed the discrepancy and explained to me the issue to which I was able to make an informed decision in how to proceed with the sale. I am never returning to this location and will recommend others to patronize another location or use your competitor Penske.
Micah Simoneaux
Évaluation :
5
Maybe y’all can get a better computer system it was down
Richard Harvey
Évaluation :
4
Le client n'a pas laissé de commentaire.
Iraeann Davis
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Francine Murray
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ann Joseph
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christopher Simmons
|
Expérience générale
Évaluation :
1
During the time my belongings were stored with U-Haul, my rental rate went up six times with the following statement as an explanation for the increase: $1 990 in additional charges based on this statement in each letter notifying me of an increase: "My staff and I pride ourselves on maintaining a clean, dry, and secure self-storage facility and are dedicated to improving your storage experience. We complete daily inspections of the property to proactively improve facility maintenance and security, as well as conduct a monthly pest control program to adhere to our superior cleanliness standards." In the end, I paid an additional $1 990 for this promise of cleanliness and pest control. But when I came with movers to clear out my storage unit on 7/24/23, I discovered that every piece of upholstered furniture, carpets, wooden items, art, and some clothing had all been destroyed by vermin. While the staff was friendly and helpful and the insurance I'd paid for covered most of the damage, I am angry that I paid $1 990 for enhanced cleanliness and pest control under completely false pretenses; if the management at that time had actually done what they promised in exchange for higher rent, my belongings wouldn't have been destroyed. I feel ripped off, and I certainly would not recommend this facility to anyone.
STEPHEN LANE
|
Expérience générale
Évaluation :
1
Spoke on the phone with one of your representatives was clear about my concern that uhaul had sent me a message saying I've been moved out of my unit without my knowledge when I've only had it for a week. The representative continued to speak to me with an attitude and stated "call back when the manager is in"
Deyounte James
|
Expérience générale
Évaluation :
2
Second story Storage with no elevator was the reason I went elsewhere.
JAMES CARLYLE
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
janice ashford
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donald Cowart
|
Expérience générale
Évaluation :
5
I will always come to this location for all of my moving and storage needs.
KELLY TINGSTROM
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Wayne Rocheforc
|
Expérience générale
Évaluation :
1
This location needs better workers. These employees are lazy af
Sam Fruge
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Wayne Rocheforc
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Valera Hampton
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Pho Tran
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
LaNell Woods
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lamount London
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
CALVIN WATSON
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jennifer Mayberry
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jessica Palermo
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lyntrell TAYLOR
|
Expérience générale
Évaluation :
2
The light doesn't work. There was no lock in the unit like my correspondence told me there would be - had to talk to associate, it was in my truck. The door is rusty & I believe it's undersized.
Kelly McCoy
|
Online Move In
Évaluation :
1
There was an a very obvious rodent problem…all my person belongings were either eaten up by or pooped on by rats. Literally paid almost $200 a month for my stuff to be destroyed
Amjad Kaki
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
DANIELLE FACIANE
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Trishine Mathieu
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lavette Brumfield
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carolyn Rowe
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rose Hawthorne
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
David Williams
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARCUS DORRIS
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Trenice Herbert
|
Premières impressions
Évaluation :
5
Only improvement would be some sort of elevator system to access 2nd floor. If this location wasn't so conveniently located, I would have definitely chosen somewhere else that didn't have stairs.
John Norwood
|
Premières impressions
Évaluation :
5
Very friendly helpful staff
Lisa Bordelon
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Trenice Herbert
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
VALERIE sullivan
|
Premières impressions
Évaluation :
5
Very excellent supportive staff. I felt like family after a while.
JOYCE FONTENOT
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chanita Rogers
|
Premières impressions
Évaluation :
5
Staff are helpful and friendly. Environment control was effective. Affordable.
Louis Lawes
|
Expérience générale
Évaluation :
5
Been a customer for almost 10 years, awesome place , clean and we'll maintained.
FRANCISCO ARTZE
|
Expérience générale
Évaluation :
5
The guys in the office were always so nice and helpful.
shannon Taylor
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
terrel fleming
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
chasity butler
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tynicqua Higgins
|
Online Move In
Évaluation :
2
Le client n'a pas laissé de commentaire.
Tremael Drake
|
Expérience générale
Évaluation :
2
I said below Average and the only reason why is because they staff was rude and on top of that they did not have any camera and there was a guy in side the guy at night was following me so I stay in my car and oh most hit him trying to get away
Isiah Thornton
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROALIND MOORE
|
Premières impressions
Évaluation :
1
I was looking to rent a concealed unit to store a car. The information provided was not clear. It sold me a outdoor parking spot instead of what I was looking for.
Lottie Badger
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
patrice taylor
|
Expérience générale
Évaluation :
5
The two young men that helped me did a fantastic job
Tyris Tinson
|
Premières impressions
Évaluation :
1
Attitude at counter. Guy helping me was also on a personal phone call at same time with his ear buds in.
I got a quick refund on unit.
Mykle Brossette
|
Online Move In
Évaluation :
5
Great customer service from Mr. Jordan Hayes and his staff!!
Valerie Duplessis
|
Expérience générale
Évaluation :
5
General Manager and staff was very friendly and helpful! I would definitely come back again
Rose Hawthorne
|
Premières impressions
Évaluation :
3
I got my things out of my storage and in one of my bens there was a dead mouse I was very upset
Michelle Marshall
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
shannon Taylor
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
wendy williams
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
LaNell Woods
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Noemi Chacon
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joseph Free
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Keiana Smith
|
Expérience générale
Évaluation :
3
Storage unit was not I-315 climate control . Some wood pieces had mold, the rats were horrible they pee, poo,chewed clothing etc. Just had I did not have to leave merchandise any longer…When speaking to a worker they mentioned he do not go in the units. Well it's over and glad to return home in Alabama…Would recommend but tell them to check storage periodically.
Cerise Leonard
|
Expérience générale
Évaluation :
3
I didn't really use it for I realized I made a mistake in size and that facility didn't have a larger one No one answers the phone so I had no choice but use the move out option. Just wish I could had gotten my money back but guess that was my fault
Kristofo Corvinus
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
SHARON STEPNEY
|
Expérience générale
Évaluation :
5
Joseph be attendant at the store in Lapalco where I decided to do my business was very carefully listening and understanding of my needs)) For this is the reason I gave these rating to U-Haul.
Christina Hernandez
|
Premières impressions
Évaluation :
5
I recommend this location. I've had my storage almost a year and staff was always nice and extremely helpful. Shoutout Jordan manager and staff.
Strateshia Ard
|
Expérience générale
Évaluation :
5
Excellent service à la clientèle
Marlene Jones
|
Premières impressions
Évaluation :
2
Walk up into the office too many times with no help insight, always no employees to help
Richard Coursey
|
Expérience générale
Évaluation :
5
I'm thankful
MICHAEL GREEN
|
Premières impressions
Évaluation :
5
The store manager Jeremy was an attentive and courteous young man. When there were any issues or concerns, he was very understanding, respectful and responsive.
Lachelle Hebert
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Oviun Dillon
|
Premières impressions
Évaluation :
5
Young Man Who Help Me Was Very Kool
RONALD PERKINS
|
Premières impressions
Évaluation :
3
It was ok
IESHA WELLS
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lavette Brumfield
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Edward Wood
|
Expérience générale
Évaluation :
2
Got unit at 455 pm loaded truck returned around 600 pm no lights on around storage light in unit was busted but yet storage unit said good could have artless had a light in it
Shawn Theriot
|
Premières impressions
Évaluation :
2
The storage unit was rented to me dirty. So I cancellled the contract and went to public storage and rented the unit from them
laurie mccoy
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Quanika Nash
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
James Day
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Francine Murray
|
Premières impressions
Évaluation :
3
The light in our unit never did work......staff was ok at times.....couple of employees seemed distracted while attending us at times.
Michael Valladares
|
Expérience générale
Évaluation :
5
I didn’t like there is no turn around in the facility but staff was nice and storage secure and clean had an issuer on billing originally but the manager corrected it.
Kelly Tapp
|
Expérience générale
Évaluation :
5
Friendly, good costumer service,
Melvin hunt
|
Premières impressions
Évaluation :
3
We reserved a climate control large unit, when we arrived there was only one unit available which was not climate control and very small unit. i had to take it out of desperation for a move next day and no time to look elsewhere. Why reserve a space if it is going to be given away to someone else? The unit has no light, appears it was torn out.
Mary Constanstine
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Camaille Williams
|
Expérience générale
Évaluation :
5
My experience with Lapalco Uhaul was Extrodinary. The supervisor Mr. Jordan was very professional and patient my entire stay with Uhaul.
Jimmy Lindsey
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jordain Franklin
|
Expérience générale
Évaluation :
5
Awesome!!
Sheila Viltz
|
Expérience générale
Évaluation :
5
Thanks for everything it was excellent and Convenient.
Sheila Viltz
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Robin Parson
|
Expérience générale
Évaluation :
5
The staff are always helpful, professional and friendly. Definitely, would recommend to friends and family.
Eliseo Claros
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ernando Simmons
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Kirsten Bailey
|
Premières impressions
Évaluation :
2
Le client n'a pas laissé de commentaire.
Paula Moise
|
Premières impressions
Évaluation :
5
The manager went above and beyond to ensure I could get my stuff into storage and even helped back out the truck for me.
Marlene Wade
|
Premières impressions
Évaluation :
2
Customer service was complicated. Each time I called to get clarity on anything, I was placed on hold for more than 10 minutes and the disposition of the rep was nasty. This was a common thing at the Lapalco in Harvey business. Each time I entered the building, it was quite junky. It looks like they're going out of business.
Yvette Jones
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shalacia Champion
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alex Matthews
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
patrice taylor
|
Premières impressions
Évaluation :
1
This will be the last time we use uhaul. Experience was horrible from start to finish especially the Harvey location. We pulled in and walked in the building and where told I'm on the phone with my momma you have to wait. 4 minutes later is when we finally started getting help if you want to call it that. We where eligible for a free month storage in a climate controlled unit when we arrive thats not the case. They tryed to charge us for the month and then it wasn't even a controlled unit. After getting 2 managers they finally agreed to hold up to the offer. Not a climate controlled unit. We where then displaced because of hurricane Ida. We called to see if they could pro rate a few days because we where not in the area where told no very rudely. Told us that if we didn't have the stuff out by thrusday the 16 by 4 we would be charged again. We dropped everything and came to get the stuff out when I went to check out I was again almost charged for somthing that was agreed apon. After 20 minutes waiting for a manager to come assist me to figure it out and talk about the damage to my materials in the unit was rudely told nothing we can do here have to claim online. Horrible customer service no one I know will be renting from your company.
Robert Kulpa
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
Jessica Nevels
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
ERNESTINE SELLERS
|
Expérience générale
Évaluation :
5
Staff was awesome.
JOYCE FONTENOT
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Bryant Divinity
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
navitidad motino
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lavera Patterson
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cynthia Bingham
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Timmona Washington
|
Expérience générale
Évaluation :
5
Customer Service is like no other in the business AAA 100 satisfaction. Thanks Jamie PG
Jamie Guilbeau
|
Premières impressions
Évaluation :
5
I definitely would use your storage facility again, very efficient and well kept .
Hilda lemieux
|
Expérience générale
Évaluation :
3
It was ok besides when u reserve a unit on your card it does not mean rent to someone else I have been giving the run since I got the U-Haul and storage never again for me
ERNESTINE SELLERS
|
Premières impressions
Évaluation :
5
The people who work here are very helpful:))
Mia Kaplan
|
Premières impressions
Évaluation :
1
Le client n'a pas laissé de commentaire.
Johnny Byrd
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
tajuanjanae riley
|
Expérience générale
Évaluation :
4
I had a great experience with that location
Fred Gautro
|
Expérience générale
Évaluation :
4
N.D.
CAROLYN WILLIAMS
|
Premières impressions
Évaluation :
5
The manager Jordan was amazing and very helpful
TERRI SAVAGE
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Yolanda Ledet
|
Expérience générale
Évaluation :
3
Jordan he is so sweet ❤️
Shantrell Lee
|
Premières impressions
Évaluation :
5
The general manager Jordan was beyond awesome. Highly recommended..
Strateshia Ard
|
Premières impressions
Évaluation :
1
Horrible to say the least. Almost a week waiting to hear from a customer service representative. Faulty equipment. Lack of facilitation. No communication on processes and alternative processes. Lost a sale on furniture that I had advertised. Couldn't get into the building using access card. Had to return the truck before being able to use it. Only truly helpful person was Travis in Roadside Assistance. I can keep going... next time I will rent a truck from Home Depot and a unit elsewhere. Worse $200 spent.
LUIS WILCHES
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Eileen Maldonado
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
Yolanda Cheeks
|
Expérience générale
Évaluation :
1
No elevator access to second floor units with steep, tight, long stairwell. Absolute deal breaker.
Mersini Kloumassis
|
Expérience générale
Évaluation :
2
Some staff members were great, but the store manager was horrible. I was charged for a storage space I did not have access to and I was accused of putting the wrong lock on my storage even though I bought the lock from their store. When I shared this information with an employee and the manager I was threatened by the manager that my lock would be cut off if I did not come to remove it. The lock was on the storage space they charged me for but I did not have access to it. Needless to say I will not do business with this facility again. Most of the staff members were truly great and helpful but that manager has got to go.
Chenice Samuel
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
BARBARA GARNER
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sonya Stann
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Claudia Nunez
|
Expérience générale
Évaluation :
5
The manager Mr.Jordan and his staff is Awesome. Very conscientious and check everything. Friendly and respectful.
Ivy Moore
|
Expérience générale
Évaluation :
5
Light near storage unit should be fixed it made it difficult to see other than that I had an amazing experience with the storage facility
Timmona Washington
|
Premières impressions
Évaluation :
2
Customer service and better communication needs to br improved
Latonya Jefferson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jack Thompson
|
Expérience générale
Évaluation :
2
When I got to this unit I wanted a big unit. After applying for the unit I was given three separate small units which would have not fit any of my big furniture. The building was also unsecured and had a broken door.
andre lee
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARK TRANCHINA
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Willie KING
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Kelton George
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
melyssa guidroz
|
Premières impressions
Évaluation :
4
When I first got the unit I had problems but once the young guy Jordan took over I had no problem after he even gave me the option to choose a buzzer are a card to get in and out the gate due to me have a problem with the card that I was provided but he said they been had the buzzer I would recommend dealing with this guy any day.
Brian Bush
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
TERRANCE MITCHELL
|
Premières impressions
Évaluation :
5
No management fee
No hassle
Tha.k you
mary walker
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Raquel Russell
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Wanda Route
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Toni pender
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
alfred hassenboehler
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
lisa lotten
|
Premières impressions
Évaluation :
5
Great and amazing help from the staff!!
Eliseo Claros
|
Premières impressions
Évaluation :
5
Awesome service very helpful
Brandi Mcginnis
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ALTHEA PLEASANT
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
LAQUINTA WALKER
|
Expérience générale
Évaluation :
1
Payments was not clear card kept getting charges to days after moving no one could tell me why gave me the run around
KEONTA STEWART
|
Expérience générale
Évaluation :
1
Our truck was not available and it took three different places to get a truck. Waste of a lot of our time. we also have storage unit problems
susan nugent
|
Premières impressions
Évaluation :
4
The Manager was very friendly, polite and very professional.
Karen Roberts
|
Expérience générale
Évaluation :
1
The manager had to be the laziest person ever. We did everything online and still had to come in a do everything in person. The worst part was he saw all the online information.
Bayinnah Simms
|
Premières impressions
Évaluation :
5
Everything was as it should be.
JAYSON NEVINS
|
Expérience générale
Évaluation :
4
I was good place to storage but they was no light in the unitbsobit was difficult to see inside at night
Chantrell Thompson
|
Expérience générale
Évaluation :
5
Jordan was very accommodating
Minerva Hawkins
|
Premières impressions
Évaluation :
5
Great management.
Wilson Quinante
|
Expérience générale
Évaluation :
5
Customer service was excellent.
Ciyauina Banks
|
Premières impressions
Évaluation :
5
GREAT CUSTOMER SERVICE!
Marcus Burdis
|
Premières impressions
Évaluation :
5
The manager Jordan was especially wonderful and really delivered the epitome of customer service.
Tracey Richardson
|
Expérience générale
Évaluation :
5
Excellent
Willie Goffner
|
Premières impressions
Évaluation :
5
Bien
ricardo butler
|
Premières impressions
Évaluation :
5
The team was very helpful.
Michael Valladares
|
Premières impressions
Évaluation :
5
One of the employees at this location went out of his way to assist me. I really appreciated that.
DONNA Mills
|
Premières impressions
Évaluation :
5
Words cannot Express how much I appreciated the quality of service I received today. He helped me more than he knows. THANK YOU
SHAE BEN
|
Premières impressions
Évaluation :
4
So/So
Customers have to be very patient when dealing with personnel .
JERRY LONDRO
|
Expérience générale
Évaluation :
5
I will make sure to tell my family an Friends about uhaul storage
Monique Young
|
Expérience générale
Évaluation :
5
It was extremely busy with only two people working but they were friendly and made the wait pleasant by acknowledging our presence and reminding us that they will be with us soon.
Ursula Davis
|
Premières impressions
Évaluation :
5
The manager was professional, personable, and courteous. I really enjoyed speaking and interacting with him. Unfortunately, I forgot his name but I know he recently relocated to New Orleans.
Willie Young
|
Réservation
Évaluation :
1
Somehow All of MY BELONGINGS WERE STOLEN. AND YALL ALLOWED EDWARD PRESTON JOSEPH to have someone pose as with WITHOUT CONTACTING ME OR ASKING FOR IDENTIFICATION. WHEN I'M ASKED EVERY TIME!!
corlissa dobson
|
Expérience générale
Évaluation :
5
Jayson & the Team were very professional and most helpful. I would highly recommend the location and company! The facility is also very clean.
Denise Forbes
|
Réservation
Évaluation :
5
Rental was problem free from making reservations through returning truck. Agents at check in was warm!
Doris Powell
|
Réservation
Évaluation :
5
Very good customer service
nichele davis
|
Réservation
Évaluation :
4
Very helpful lady
Brian Bush
|
Réservation
Évaluation :
4
Not sure of her name but was very helpful to me.
Brian Bush
|
Réservation
Évaluation :
5
Mr. Alvin was great to do business with and made sure we were taken care of.
wilferd hester
|
Expérience générale
Évaluation :
3
I had a little trouble with the representative when I was trying to change a reservation.
nichele davis
|
Réservation
Évaluation :
5
The staff was SO accommodating, even short notice, and was able to help me with everything I needed for my move. I wish I could give them 10/5 stars. I recommend these guys to everyone.
Rachel Gurt
|
Expérience générale
Évaluation :
5
Everything was great and the staff was wonderful; they were helpful, respectful, and sometimes very funny.
Karyn Williams
|
Expérience générale
Évaluation :
4
Buildings are a little crowded together but very well maintained and a great staff.
CLYDE FORTNER
|
Expérience générale
Évaluation :
2
Unorganized
Sheryl Sam
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.