Le client n'a pas laissé de commentaire.Misty B.
Customer Reviews for U-Haul Moving & Storage of League City
Pour nous contacter
League City, TX 77573
(Right past the Cracker Barrell)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The phone side of the customer service experience sucks. Waiting 20minutes to speak to a human only to be sent through the same wait after speaking with a customer service agent is weak. Plus the online side of renting and returning is clunky and a pain in the ass. Overall U-haul sucks and if there was another choice in my area I would use them. But this locations is the best U-haul in my area.STEPHEN A.
The trailer provided clearly had uneven wear, almost as if a prior user had driven with it locked up. It is clear a thorough examination of the tires did not happen prior to renting. When I picked it up, the wear was on on the bottom, ground side. The next morning, while doing a final check, I noticed the problem. They will not be receiving my business again, nor will their sister location.Charles K.
Le client n'a pas laissé de commentaire.Kenneth C. | Online Move In
We rent often and have learned short cuts on reservations and pre checking inSuzann V.
Le client n'a pas laissé de commentaire.Jay B.
Le client n'a pas laissé de commentaire.Joseph K. | Expérience générale
Both employees who helped me were very friendly and quick to get me on my way!Robert B.
Truck was a little dirty. Let people know that it is not a true 5 x 8. We were expecting 60â€ and with the roll up door we were not able to get some things in.LARRY H.
Le client n'a pas laissé de commentaire.Morgan D.
Le client n'a pas laissé de commentaire.Jeff M.
Le client n'a pas laissé de commentaire.NATHAN J.
Your people are not looking out for the customers. We told your employee we wished to drop off the UHaul at a different location, in Ft. Pierce. She gave us two locations, and we dropped it off at one of the locations in Ft. Pierce. But I guess for UHaul it's all about making a profit. I have other trips but I am pretty sure I won't be using U-Haul.Gabriel F.
The guy who took our rental back was rude and uninviting. Very little to say and did not make me feel welcome.Thomas M.
I hauled a sectional couch in a 4 x 8 trailer. The road vibration from Michigan to Texas caused the couch to shift and wedge itself inside the trailer. A friend and myself struggled for hours to free the couch so we could pull it out but we were unsuccessful. I called U-Haul's corporate office begging for help. I was told that you could not help me. A big thanks again! If we could have simply removed the screws, that held the back door panel and removed the panel, I would have been able to retrieve the couch. But since I was not allowed to do this and you refused to help me, I had to destroy the couch to get it out. Though the locations for dropping off and picking up were great, U-Haul itself was a big disappointment. I'm very frustrated with you right now.JACK Q.
Le client n'a pas laissé de commentaire.MICHAEL C.
Excellent service à la clientèleTerry H.
Le client n'a pas laissé de commentaire.LAMAR J.
The cup holders were not clean and had spilled beverages in them, making me comfortable to use the console. Basic U-Haul rental.Denise P.
The staff that is over there at this location is awesome Christine was the one that helped me she was amazing customer service was very friendly and right on point and I have recommended them to multiple of my friends you guys are awesome and very helpful and very reasonableMarcus G. | Expérience générale
My issue is that the size of the storage unit very miss leading, I picked a medium that accommodate 1200sq ft of items and there is no way. I'm not sure if they gave me the wrong unit or if there was a mix up in discription but there is no way. Our largest item was a couch we had to turned up on its arm, I'm still not going to fit everything.jodi s. | Online Move In
Have more than one employee most of the time.Luis P.
Le client n'a pas laissé de commentaire.Regina A.
The return of my rental was fast and easy. The gentleman that helped me was efficient and kindJaime B.
Hard to get a phone call to someone at the desk Instead of a national answer.MARTHA F. | Expérience générale
Great service by the crew there.JONATHAN T.
Its not the location itself the total bill system is beyond hard to deal with im done with the move and still not completely sure if im going to be charged more on top of what I've already paid so now im having to watch my bank to wait and see thats just ridiculousKolby T.
Great Service!!!Brooks F.
Love it so far I feel my things are safe. Thank you U HaulJANICE S. | Premières impressions
There was constant problems with payment and I could never get through to the office by phone no matter when or how many times I called. Thankful that Josh (the manager I believe) was so understanding and runs a tight ship to get things figured out immediately through email. The facility would've lost our business after our free month expired if it wasn't for his ability to keep us happy customers.Jaci C. | Expérience générale
The entire experience from reservation, pickup, and return was exceptional. Fortement recommandé!Kimberly R.
Le client n'a pas laissé de commentaire.Matthew B.
Le client n'a pas laissé de commentaire.VAN H.
Great online move-in process, nice facility, and friendly staff. My only complaint is that in a building this size, it is ridiculous to only have ONE elevator. Maybe take some of the money used to install all the office call stations that I never saw anyone use once and put it toward a second elevator on the opposite side of the building. That would be MUCH more helpful.Stacie C. | Online Move In
Le client n'a pas laissé de commentaire.MICHAEL S.
The guy who works there is very friendly. We always enjoy talking to him. We also have a storage unit. MerciTerry H.
Le client n'a pas laissé de commentaire.KODY M.
Le client n'a pas laissé de commentaire.Kendra L.
The trailer I rented had a bald tire on itJames K.
Excellent service! Only suggestion for improvement is that they would prorate rentals when you don't need the entirety of the remaining month. Otherwise a perfect experience!Joshua P. | Expérience générale
Le client n'a pas laissé de commentaire.Jeff H.
Le client n'a pas laissé de commentaire.Jack S.
Broke down for 4 hours. Service man that was sent was beyond rude. Called my husband stupid twice and told him he must not value his life due to where we broke down at like we had the choice of location to break down. The engine light on the truck came on the day prior to us leaving. He took the truck back, but they just waved him off saying it was probably just the o2 receptor that the truck was fine. Turns out a hose was missing completely, and the battery died. HORRIBLE EXPERIENCE. NEVER AGAIN.ANDREW F.
Broke down for 4 hours. Service man that was sent was beyond rude. Called my husband stupid twice and told him he must not value his life due to where we broke down at like we had the choice of location to break down. The engine light on the truck came on the day prior to us leaving. He took the truck back, but they just waved him off saying it was probably just the o2 receptor that the truck was fine. Turns out a hose was missing completely, and the battery died. HORRIBLE EXPERIENCE. NEVER AGAIN.Andrew F.
Good service and personnel.DONALD W.
Maybe install a few benches outside (in the shade) for folks to wait on while they wait for their ride to pick them up.JOSEPH D.
Le client n'a pas laissé de commentaire.MARVIN W.
Nice and easyJoe G.
Le client n'a pas laissé de commentaire.William L.
Le client n'a pas laissé de commentaire.Charles D.
Le client n'a pas laissé de commentaire.Heather K. | Online Move In
Customer service here is amazing ðŸ™Shirley R.
Le client n'a pas laissé de commentaire.Alex G.
Le client n'a pas laissé de commentaire.Barry C.
New type of tow dolly with hydraulic braking is great.Carl S.
Le client n'a pas laissé de commentaire.Reggie E.
Le client n'a pas laissé de commentaire.CHRISTIAN G.
Le client n'a pas laissé de commentaire.Kelley P.
Easy return. Plenty of room and technician did everything; really did not even have to get out of truck. Usually these places make you park the trailer; not here. Nice.KEVIN S.
Le client n'a pas laissé de commentaire.Peter V.
Le client n'a pas laissé de commentaire.Hali C. | Expérience générale
Le client n'a pas laissé de commentaire.Rebecca B.
Josh and whole team were very professional.PETER H.
I was charged for equipment i didn't even receive and made the move much more difficult. I have even disputed the payment to get that charge taken off and i was still charged. Will not use uhaul again if not fixedMICHAEL B.
Very great serviceDaniel R.
Very courteous, efficient staff - nothing to improve upon.MICHAEL CLIFFORD A.
Le client n'a pas laissé de commentaire.JOSE M.
The front desk staff for check in was understaffed. Although I did everything online prior to arriving the individual working with me went through everything all over again. The individual helping me had no sense of urgency, nor did he seem to care about anything. Returning the vehicle was the same experience including I had the same individual helping me.. Plus the vehicle was not full of gas when I picked it up. The agreement was marked Full, but it was below that (short of 7/8 full). I took pictures of the mileage before I pulled out and when I returned it. When I returned it the full gauge was past Full. It took me 11,4 gallons to fill it up. I only traveled 93 miles. I know vans are not known for great gas mileage but I doubt the 8,16 mpg is reflective of what the vehicle's manufactured rating might be; I was expecting at least 12 mpg considering most of the miles was an interstate highway. I have rented from this facility on several previous occasions and this is my first less than excellent experience. Regardless of this experience, they are still by go to location when I need something.Johnny J.
Le client n'a pas laissé de commentaire.Clinton M.
I have issued a customer complaint. I was charged for two days rent when I only had the trailer for 5 hours on the day I picked it up which was May 15. My receipt that I received via e-mail shows that I returned it at 11:35 am on May 16 which is incorrect. I returned the trailer before noon on May 15.Steven B.
Do wish UHaul gave a military discountJean G.
Le client n'a pas laissé de commentaire.MATTHEW S.
Le client n'a pas laissé de commentaire.Marcetta B.
Le client n'a pas laissé de commentaire.Llewellyn D.
Le client n'a pas laissé de commentaire.Becki L. | Expérience générale
Le client n'a pas laissé de commentaire.RANDY T.
great job!Michael F.
Excellent service à la clientèleAdan C.
I've rented vehicles from this location numerous times. Everything has always worked out well. I do have to say I wish the prices were cheaper.Vincent M.
Not a thingGerald S.
Le client n'a pas laissé de commentaire.DONYALE F.
Le client n'a pas laissé de commentaire.Gary R.
Only issue was cabin smellâ€¦like it was drowned in Lysol.Nathan C.
Equipment return went well.Thomas J F.
Le client n'a pas laissé de commentaire.Danny S.
Le client n'a pas laissé de commentaire.STALE E.
Le client n'a pas laissé de commentaire.Monique C.
Le client n'a pas laissé de commentaire.Andre S.
Guy at desk was great, super smooth transaction awesome service! Loved email receipt!BRANDIN D.
Le client n'a pas laissé de commentaire.Russell S.
No improvements needed, service was excellent! Your equipment and professional touch is why I have used this location and will continue for years to come! Merci.Barry E.
Le client n'a pas laissé de commentaire.CHARLES R.
Le client n'a pas laissé de commentaire.William J.
Le client n'a pas laissé de commentaire.Demetrus S. | Premières impressions
Le client n'a pas laissé de commentaire.NICOLAUS P.
Le client n'a pas laissé de commentaire.Kenny T. | Premières impressions
Quick easy check in Courteous service ThanksPAUL F.
Probably have the company buy there own gas instead of charging customers money.MUHAMMAD P.
The drop off was easy. They said okay, your good. No checklist or paperwork. Maybe I'm just old fashioned but something confirming I returned in perfect order would have been nice.LAWRENCE B.
Le client n'a pas laissé de commentaire.Lisa M.
Le client n'a pas laissé de commentaire.ADAM TIMOTHY M.
Le client n'a pas laissé de commentaire.Bryan L.
Help me a lot to have a place to keep my stuff during the covid-19 crisis and national security. Till I can get back on my feet. U-haul has always been there for me in time of movement and trouble. Merci.johnny r. | Premières impressions
I really like this facility and the representatives were fantastic.Claudette A. | Expérience générale
Le client n'a pas laissé de commentaire.MARIO S.
Le client n'a pas laissé de commentaire.ADAM C.
The online registration was incredibly frustrating. it took longer to "pickup" online then i actually rented the vehicle for. I should be able to edit every field that I enter in on each page when errors are discovered by you verifier, You asked for two contact numbers for me. then a personal contact number. I had no indication that they couldn't be the same. By the time I was told that it was too late to change my second contactTracey P.
Le client n'a pas laissé de commentaire.Brian D.
Le client n'a pas laissé de commentaire.Tifanny G.
The staff was not friendly or personal, they were understaffed and when I returned the trailer I unhooked and walked towards the door and they were locking up and walking away right at 7pm. I tried asking an employee and he complrletely ignored me after yelling sir, hello and sir again. The online return link would not work properly so I called the help line and waited for 30 minutes and gave up. I've never really had a great experience however; they were close and had the trailer I needed otherwise I would not chose this location.Marshall P.
Very easy drop off, gentleman was very friendly.RONALD P.
Le client n'a pas laissé de commentaire.Thomas M.
Le client n'a pas laissé de commentaire.BARBARA B.
Le client n'a pas laissé de commentaire.hardy b. | Expérience générale
Le client n'a pas laissé de commentaire.Patsy B. | Premières impressions
Le client n'a pas laissé de commentaire.james B. | Premières impressions
Le client n'a pas laissé de commentaire.Roy P. | Expérience générale
Le client n'a pas laissé de commentaire.Eryn C. | Online Move In
Le client n'a pas laissé de commentaire.Thomas A. | Expérience générale
Instructions on the keypad could have been more clear. Having to log out of the security before opening the door when they're in different places was a tad confusing at first. Other than that the experience was excellent.Steven P. | Online Move In
Move in went very well.Barbara C. | Premières impressions
The employees here are friendly and professional and helped me in a timely manner. The location and facilities are always clean, and I would highly recommended this location to anyone.AARON A. | Premières impressions
I really appreciate your time. I had a great experience i just needed a pull up unitBilly M. | Expérience générale
After along day of moving my last load I was unable to get in the building it was really upsettingKevin P. | Premières impressions
Amazing service, honest company, really want to help you!!! Prices are very reasonableJoshua P. | Premières impressions
Le client n'a pas laissé de commentaire.gina q. | Expérience générale
Le client n'a pas laissé de commentaire.beverly d. | Premières impressions
Le client n'a pas laissé de commentaire.Rosalind D. | Online Move In
Moving is always stressful but using your facility was easy to move in and also just as easy to move out. The dollies you provide inside the facility made it just that much easier.Scott S. | Expérience générale
Le client n'a pas laissé de commentaire.Peggy F. | Premières impressions
GM Josh is very helpfulMARY S. | Premières impressions
Process was easy and quick. Christine answered all my questions and concerns with knowledge and kindness.Woendi L. | Premières impressions
Great service...marcus p. | Premières impressions
Le client n'a pas laissé de commentaire.Cynthia R. | Premières impressions
Le client n'a pas laissé de commentaire.David G. | Expérience générale
The free lock I received with the rental was in storage space as I was informed. I got lost a couple of times! But that is my bad... :)Tracy H. | Online Move In
Everything was good but after looking around other companies offered same size unit at a better rateCaleb C. | Expérience générale
I've had this storage unit for over 15 years. Never a problem.KAREN H. | Expérience générale
Wonderful and helpful staff. Easy access to items you need to help you with your move with convenient pricing.sara g. | Premières impressions
Le client n'a pas laissé de commentaire.KEN K. | Expérience générale
Le client n'a pas laissé de commentaire.jared g. | Expérience générale
Le client n'a pas laissé de commentaire.diana m. | Expérience générale
My issue was getting charged for cleaning the Truck. The only thing in it was some foam that was there when i picked it up.Patrick C. | Online Move In
Le client n'a pas laissé de commentaire.Linda L. | Expérience générale
Victoria is always outstanding and knowledgeable. Clean, safe building w/ lots of space to load/unload.Denise B. | Expérience générale
We actually drove into league city just after 7pm and we were unable to get access to our unit unit the following day. That was a little inconvenient. Others than that everything went smoothly.Robert G. | Premières impressions
Le client n'a pas laissé de commentaire.YOLANDA E. | Expérience générale
Le client n'a pas laissé de commentaire.Jose V. | Premières impressions
staff is friendly and responsive.Jose V. | Premières impressions
Le client n'a pas laissé de commentaire.Becky W. | Expérience générale
Security is good staff was great it felt a little warm inside though for comfort.Caleb C. | Premières impressions
Le client n'a pas laissé de commentaire.Debra C. | Expérience générale
Le client n'a pas laissé de commentaire.Michelle T. | Premières impressions
No additional commentsTHOMAS F. | Expérience générale
The facility itself is nice & clean. There was always a long wait for customer assistance at the facility. It was hard to plan when I could move my stuff out since the elevators were not working on multiple occasions. Most workers were pleasant and helpful.ABIGAIL R. | Expérience générale
For the most part the employees and management were great. My closing management were helpful but not customer friendly or thorough when completing closing my unit. I didn't get a close out receipt or credit for my storage being paid in full through 04/17/20 for unit 1419 nobody seemed to know how to solve this issue or provide me with any answers. I have been and still am a customer of U-Haul for over 10 years. I still have a unit 1719 needing a lock remove due to having my lock key stolen when my truck was stolen. I was told by General or Regional Manager to let him know and he would open for me. I shared this information with location manager and was advised it would cost me 50 $. This unit is paid through 04/04/20 as well. I figured the credit 54,95 $ for unit 1419 would cover it. Please contact me via email if can assist or resolve my concerns. Sheila.email@example.com Sincerely Sheila TarpleySHEILA T. | Expérience générale
I recommend this storage facility. They have always been very nice and helpful. It has always been clean and I have always felt safe.CAROL P. | Expérience générale
Friendly and help staff. Very good customer service.Mark M. | Premières impressions
If I ever need another place to store my property, I’ll definitely come back here!STEVE W. | Expérience générale
.Pamela W. | Expérience générale
Best customer experience ever. Very sweet staff. Very kind and answered all my questions and even went above and beyond to help me out. MerciDebra C. | Premières impressions
ExcellentJulia m. | Premières impressions
Friendly, clean, helpfulJean M. | Expérience générale
Very nice storage.Anna B. | Expérience générale
everything was great!Jennifer K. | Premières impressions
The young lady that helped me was knowledgeable and helped make the whole process (from the truck to providing storage unit info etc) a breeze. 10/10.jared g. | Premières impressions
Great serviceJoseph F. | Expérience générale
I had the 24hr access to my unit however my card never worked so I could never get in after hours which was very frustrating. I had several cards made but none ever worked. I moved storages due to it.Philip T. | Expérience générale
Mercigeorge k. | Expérience générale
Facility was well maintained.debbie w. | Expérience générale
Very clean business I will use this storage again. I buy my propane here. Easy n convenientROBERT O. | Expérience générale
had my storage for five years , was safe through Harvey . never had any issues . would use againLISA W. | Expérience générale
Staff Veri respectful, unit clean. The guys are so kind and organized.rocio a. | Expérience générale
Very helpful staff...andrew h. | Expérience générale
Great service excellent employees. ThanksAlvin P. | Expérience générale
Prices were very high compared to other storage facilities with the same accommodations.Travis T. | Expérience générale
Proximity of unit to loading dock could have been be laid out better, or have additional loading docks.Ryan R. | Premières impressions
Very friendly and helpful.Gandy S. | Premières impressions
Good experience with clean business.Mary M. | Expérience générale
Lights did not work in hall of unit 1049 for months - had to use a flash light. Intercom system did not work to report the problem. The lines at the front desk were consistently slow to move.john c. | Expérience générale
Read took longer than expected. The man was doing other things. Then he forgot to open the unit had to go all the way back to the office.richard r. | Premières impressions
They were very helpful to me.Brenda M. | Premières impressions
I have no complaints. I appreciated the offer of a free month of rental after I rented a trailer to move equipment back to League City. I'd happily rent again when needed.Michael H. | Expérience générale
The staff was very helpful!!!Scott B. | Expérience générale
Excellent customer service.georgia l. | Expérience générale
Toni is a great manager and the staff is great as well. I really appreciate the customer service and friendliness. It was genuine, not forced!DEANGELO S. | Expérience générale
Always the go to when I need to store stuff!Joshua H. | Expérience générale
This U-Haul location is very convenient and clean and the staff is helpful.LARRY R. | Expérience générale
Brian was very helpful and demonstrates great care and sincerity in helping customers.Ed M. | Réservation
Very helpful friendly servicePaul K. | Réservation
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!