Évaluations des clients U-Haul Moving & Storage of Lebanon

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Lebanon

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Randall S. le

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Le client n'a pas laissé de commentaire.

Richard K. le

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Le client n'a pas laissé de commentaire.

Amanda G. le

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Some of the worst customer service I've ever received. When my boyfriend asked what size the truck bed is, the employee said " uh. I don't know? You can measure it" while slamming down a tape measure onto the counter. Proceeded to tell us that he wasn't sure where the vehicle was on the lot and told us in so many words to go look for it. Appalling to say the least.

Fonda G. le

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Le client n'a pas laissé de commentaire.

Michael H. le

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Le client n'a pas laissé de commentaire.

Patricia H. le

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The steering wheel was grimey to the touch. I could not adjust the right side mirror manually so could see a thing. Fortunately my husband was in another vehicle and we have a good system for safely navigating lane changes.

Shawn B. le

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Le client n'a pas laissé de commentaire.

Steven S. le

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Le client n'a pas laissé de commentaire.

Charles H. le

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Le client n'a pas laissé de commentaire.

Roy S. le

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Le client n'a pas laissé de commentaire.

Kyle L. le

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Online pre registering is supposed to save time and we still have to go through the same steps in the store as we did in advance online.

Ana M. le

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Excelente customer service and friendly staff

Alan H. le

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Le client n'a pas laissé de commentaire.

Betty L. le

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Le client n'a pas laissé de commentaire.

Brian B. le

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the employees seemed too busy with multiple customers, answering calls, and walking around doing things to fully concentrate on their job. If another employee or 2 were available to help, it would make it easier.

Ralph B. le

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Le client n'a pas laissé de commentaire.

Melissa L. le

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Friendly and knowledgeable! Will recommend to my local friends! Thank you!

Ryan B. le

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The staff at the location were moving things along on a busy Saturday morning. Also, the person that I dealt with to book my reservation was amazing. She did an outstanding job of explaining everything that I needed to know. I was considering a different vendor for my moving truck needs, but she made me pick you guys. I am sorry that I do not remember her name maybe Andrea? Anyway, if it were in my power I would recommend her for a positive reward of employee of the month. Thanks.

Bruce S. le

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Le client n'a pas laissé de commentaire.

Randall W. le

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Le client n'a pas laissé de commentaire.

Cristian T. le

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Very good service. Storage units are accessible and clean.

Chhap L. le

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yes,ok

Marcella V. le

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Half smoked cigarette over the sales rep’s ear was disgusting and lack of professionalism was disappointing.

Ashley Z. le

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Please make sure your 26’ trucks have brake lights before renting them out to customers.

William E. le

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Truck was fine. Returned after work hours on a Sunday. Did not receive a email about checking it back in via a smart device and was charged $20.00 for a u haul rep to do it in the morning. We had heard the horror stories of random up charges for not folding blankets etc, but never had a bad experience before. Until now! Way to drive away more business With shady business tactics U-Haul. Save yourself the hassle and some money and go to budget rental trucks.

Christopher L. le

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Did not give any instructions for returning the auto transport. No drop off location listed on contract. Just said that I should drop it at the same place. App doesn’t allow me to check in the return. I’m fully anticipating have extra charges from this and having to fight about this. Other than that it was a good experience.

Chris M. le

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Le client n'a pas laissé de commentaire.

Lawrence F. le

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Le client n'a pas laissé de commentaire.

Jennifer S. le

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Le client n'a pas laissé de commentaire.

Ellwood W. le

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Never told us about the service fee for dropping off after hours and never went over contract with us. The store manager called me a lier and my wife. Then when I called customer service they haven't responded weather or not the are giving us the fee back for " drop off after hours " I will never us uhaul again.

John R. le

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Le client n'a pas laissé de commentaire.

Marcia D. le

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Locally owned wide tow dolly was the only one available in the area. HAD to return to Lebanon PA location. Ratchets to release vehicle tie down straps jammed and would not release. Called U-HAUL roadside. Response not covered. Had to pay an extra $55 for roadside assistance to get my car off the tow dolly. It took both the tow driver and myself heaving on the ratchets to release them! Labanon Uhaul never even called me back about it. Receiving equipment return clerk laughed at me when I told him of the assistance I had to pay for! Overall worst experience with UHAUL ever! I have rented and used Uhaul tow dollies dozens of times before without these issues.

Laura L. le

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Le client n'a pas laissé de commentaire.

R Michael P. le

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Service was rude and awful. Ryan, I believe was his name, was extremely rude and I never write bad reviews

nilsa R. le

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Great service, friendly and helpful staff, easy and fast process!

LINDA C. le

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No problems other than mouse poop all over everything. Gross!

Michael M. le

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Le client n'a pas laissé de commentaire.

BRIAN K. le

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Thanks for a job well done!

frank d. le

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Very helpful staff

angela d. le

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It would be in the best interest to revise the duties and liberties of the call centers in giving promotions, they appear to always cause more harm than good.

STEPHEN B. le

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Convenient location and access

Steffan B. le

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Your staff is downright terrible.

ERICA M. le

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I had rodent dropping on most of my furniture.

Catherine R. le

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Ryan, a men with word. Dante also provide an excellent service. 100% recommended this location.

Renuka N. le

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The general manager was very helpful, patient and professional in helping us get 2 storage units. Everyone else was very helpful when we went back to store our contents. Thanks.

Ashley C. le

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Customer service was great

ROGER R. le

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Some of my things were damaged and dusty like if someone burnt it

Nathan G. le

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Great customer service, great security, but a little rough around the edges.

James W. le

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We rented unit #173 for 1 month. It was dark and dingy with no light. There was a rat trap in the corner. When we moved our stuff out there were rat droppings everywhere. Wouldn’t recommend it.

gordon c. le

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I went with U-Haul because I only had a little bit to move. Everything went great. I only wish we could have moved up to retrieve our stuff.