Évaluations des clients U-Haul Moving & Storage of Lebanon

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Lebanon

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Bobby-Jo F. le

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Le client n'a pas laissé de commentaire.

Angie C. le

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Le client n'a pas laissé de commentaire.

PAULINE B. le

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Le client n'a pas laissé de commentaire.

Deborah L. le

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Minivan broke down and was delivered to UHaul by the gentleman hauling my vehicle at 5 minutes before opening on a Sunday. They welcomed me in and rented me a van in minutes. Even printed me a map on how to get back on 78. Drop off was just a simple. Great experience.

Stephanie H. le

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Le client n'a pas laissé de commentaire.

Molly F. le

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Le client n'a pas laissé de commentaire.

douglas w. le

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Trailer did not have running lights U haul employee checked brake and turn signal lights

Justin M. le

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Le client n'a pas laissé de commentaire.

Bradley M. le

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Le client n'a pas laissé de commentaire.

Jeffrey S. le

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Le client n'a pas laissé de commentaire.

Stavros N. le

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Le client n'a pas laissé de commentaire.

BRUCE A R. le

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THANK YOU.

Nancy H. le

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The truck and trailer were not ready when I went to pick them up. I had to make a second trip in to uhaul to pick up the blankets when everything was reserved with plenty of time before the pick up day.

angela d. le

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It would be in the best interest to revise the duties and liberties of the call centers in giving promotions, they appear to always cause more harm than good.

Robert W. le

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Vehicle was clean. Service was prompt. Easy to return the vehicle

glindalia l. le

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is Kind of expensive

Keith E. le

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Nothing, truck was new and clean. Do you offer any coupons or discounts for next visit?

Douglas K. le

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Le client n'a pas laissé de commentaire.

Dori D. le

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Le client n'a pas laissé de commentaire.

Jeffrey B. le

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The employee who waited on us was not very personable - made fun of another clerk for going out and getting keys for his customer when "he could have told them the keys were in the truck." Just very lazy - it was good we had our reservation number w/ us because he admitted he was going to tell us nothing was available.

Tammy S. le

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The reservation process was very quick and easy. We needed a truck at the last minute and uhaul had what we needed. The truck was clean and very powerful. And the return process at the drop off destination was very quick also.

paul w. le

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Le client n'a pas laissé de commentaire.

Tony H. le

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Le client n'a pas laissé de commentaire.

rod k. le

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Improve availability of your trailers within there region.

Robert L. le

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Le client n'a pas laissé de commentaire.

Erik B. le

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Great u-haul location, great service, nice, clean vehicles. Thanks!

Gene N. le

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Le client n'a pas laissé de commentaire.

Jose M. le

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Everything was as i expected. The personnel was very understanding of their job. I will go there again if I have to. Thanks.

jonathan h. le

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The U-Haul trailer that we used may have had some issues with the running lights, but I am not sure if the issue was on the van side of the wiring harness or the trailer side. The running lights would not always come on and would randomly come on while driving. There seemed to be a short in the wires somewhere, but we could not figure out where it was located.

Michael D. le

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Le client n'a pas laissé de commentaire.

Kevin C. le

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The gentlemen that took care of me this morning was great. He went above and beyond to get me my truck for the day.

David G. le

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Very friendly staff. Excellent service. Five stars!

Debra B. le

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Le client n'a pas laissé de commentaire.

Bobbie Jo T. le

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Le client n'a pas laissé de commentaire.

alyssia b. le

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I was charged for an extra day and extra day of coverage. I returned the uhaul around 7pm, 2 hours before my 24hr time and it was stated i did not return it until 0853 the next day. Very annoying and now taking time out of my schedule to get it rectified.

EXCEPTIONAL M. le

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Le client n'a pas laissé de commentaire.

Matthew T. le

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Le client n'a pas laissé de commentaire.

Karen C. le

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Le client n'a pas laissé de commentaire.

William B. le

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Le client n'a pas laissé de commentaire.

Ronald P. le

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The staff was very understanding of the situation I was in and made things easy for me. From rent a vehicle and transferring items from the truck to the storage unit. I would definitely use them again for any moves I have in the future.

Lee J. le

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Le client n'a pas laissé de commentaire.

Stephen S. le

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Every thing was great im a recurring customer and i would always come to your business its just great

ROB B. le

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Nothing. A very smooth process, Worked with three different people, all very friendly, The van was new and clean. Very easy drop off.

Bruce V. le

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Le client n'a pas laissé de commentaire.

Ramon M. le

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Le client n'a pas laissé de commentaire.

STEPHEN B. le

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Convenient location and access

anthony m. le

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better maintenance on rentals have truck leave with a full tank of gas NOT empty

John L. le

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Le client n'a pas laissé de commentaire.

BRUCE R. le

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Le client n'a pas laissé de commentaire.

Charity K. le

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Brandon, the manager of this location is really nice to do business with.. we feel like he is family.. after using the equipment from this location on a number of occasions while moving 250 miles one way.. he went above what was expected of anyone, and made us feel like our business there mattered.. kudos to him and his team of workers!

Louis P. le

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They didn't include the 12 packing blankets or the appliance dolly. Then when we called they didn't answer. We left a message and even called the general uhaul number to let them know that the items were not included but when we went into return the vehicle the items were still on our bill

Margaret Z. le

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Le client n'a pas laissé de commentaire.

Lynda G. le

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Le client n'a pas laissé de commentaire.

Sean M. le

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This is a good stand-alone U-Haul location. When I pulled in to return the Auto Tranport, there were three trucks ahead of me. But the staff moved them much more quickly than I anticipated and it was not a long wait. The staff was helpful and friendly.

Denise V. le

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The vehicle I rented was towed there so I didn’t get to see it. The vehicle kept shutting off at stops. It was looked at by a mechanic sent by UHaul who told UHaul I shouldn’t drive it back. I got charged anyway.

James P. le

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Le client n'a pas laissé de commentaire.

Scott M. le

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Le client n'a pas laissé de commentaire.

Steffan B. le

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Your staff is downright terrible.

Charles W. le

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nothing

Robert E. le

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Not switch the pick up location 2 different times. I was told I would be credited $50 since I had reserved a truck but I did not see a credit.

Darrell P. le

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Le client n'a pas laissé de commentaire.

James Y. le

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Great customer service, from what I could tell. Seen a few negative comments about the location, prior to going, and honestly I don’t know why. Both representatives I dealt with were very hospitable, courteous and helpful. Everything was explained, and handled as it should’ve been.

Barbara K. le

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Windshield was leaking and cracked

Charlie K. le

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Very friendly and helpful Staff.

James R. le

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The hitch installation took less than an hour and at the appointed time. Kudos to the staff there.

john s. le

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Le client n'a pas laissé de commentaire.

Pamela B. le

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Le client n'a pas laissé de commentaire.

Darlene H. le

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Le client n'a pas laissé de commentaire.

Michelle C. le

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Le client n'a pas laissé de commentaire.

Robert G. le

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Le client n'a pas laissé de commentaire.

david h. le

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Le client n'a pas laissé de commentaire.

Albert S. le

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Le client n'a pas laissé de commentaire.

Mike S. le

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Le client n'a pas laissé de commentaire.

JAVIER C. le

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n/a

Tony H. le

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Get more employees like Brandon gibble professional outgoing able mechanically inclines homerun!! Hope your paying him cause he won’t be there long if your not

GABRIEL R. le

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Le client n'a pas laissé de commentaire.

Robert K. le

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Excellent service!!

ERICA M. le

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I had rodent dropping on most of my furniture.

Andrew C. le

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Initial set up for truck rental was poor. The customer service was a 0 out of 10 with the service rep making no eye contact with me and explaining absolutely nothing. He didn’t ask where we were taking the truck and never told me the cost, he just asked for my credit card to put on file. Upon leaving I said thank you and he said nothing. Poorest service I’ve had in a while.

Erica M. le

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Keep up with the bait for rodents. I had mice dropping all over most of my furniture.

Catherine R. le

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Ryan, a men with word. Dante also provide an excellent service. 100% recommended this location.

Jason R. le

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Le client n'a pas laissé de commentaire.

Thomas R. le

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Nothing. Rep went out of his way to accommodate my need for a trailer. He had a reservation for the 5 x 9 trailer w/ramp at 10:00, but agreed to let me have it at 8:30 as long as I had it back by 9:30. Back at 9:15. :)

Micheal Y. le

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Very helpful. Ryan was kind and knowledge able very good service. Clean good running truck (15') would do business with them again!!

Bruce R. le

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Keep up the good friendly service, Thanks.

Kristian H. le

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Le client n'a pas laissé de commentaire.

Leonard P. le

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Le client n'a pas laissé de commentaire.

Andrew B. le

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The two axle trailer 6X10 drove very nicely with no issues during my 2,400 mile excursion.

Bob B. le

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Great Service

Leidy G. le

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Le client n'a pas laissé de commentaire.

Alisia B. le

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Le client n'a pas laissé de commentaire.

Raymond D. le

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Le client n'a pas laissé de commentaire.

Nick L. le

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Le client n'a pas laissé de commentaire.

Dalton F. le

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Le client n'a pas laissé de commentaire.

Bray B. le

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Great job by all employees

Lucas R. le

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I reserved the trailer from 6:30pm 4/26 until 4pm 4/27. When I showed up to pick up the trailer I was told that it needed to be back by 8am as it was reserved for someone else. I changed my arrangement to accommodate uhaul and returned the trailer at around 5:30 am. Between 7 and 7:35am I recieved 18 calls from the manager asking where the trailer is. Are you fucking serious. 18 calls?13 to me and 5 to my girlfriend. It was on the lot and it was the only 6x12 trailer there. But even if it wasnt on the lot, it wasnt even due back yet. Not even at the earlier 8am time that I didnt agree to when I made my reservation.

ANDREW S. le

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Le client n'a pas laissé de commentaire.

Larry F. le

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Le client n'a pas laissé de commentaire.

Jazmine R. le

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Le client n'a pas laissé de commentaire.

John Q. le

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Le client n'a pas laissé de commentaire.

Stephanie S. le

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Le client n'a pas laissé de commentaire.

Dale B. le

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The guys are very nice to deal with in our rentals. Equipment is top notch

christina t. le

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Le client n'a pas laissé de commentaire.

Kelly F. le

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Le client n'a pas laissé de commentaire.

Ankur S. le

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UNSAFE TRUCK ! Could of crashed ! My truck was horrible to drive, and roadside assistance did not show up for 3 hours, and when I called they said roadside assistance was sent to the wrong city and it would be another hour wait. 800 customer service is "looking into it", I want a full refund, but doubt that will happen without a fight. Also I never was able to pick up my supplies, wasted day and truck rental cost

Douglas F. le

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Le client n'a pas laissé de commentaire.

rick b. le

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Great Friendly service!

Charles C. le

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This was the only thing that went right with my rental. The drop off went very quick and employee was nice. Too bad uhaul as a whole was not a good experience

Tony B. le

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Service was great, picking up and dropping off was easy

Kevin S. le

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great motorcycle trailers.

Maia H. le

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Le client n'a pas laissé de commentaire.

Jeremy W. le

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Le client n'a pas laissé de commentaire.

BRUCE R. le

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did good

MARKO G. le

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The GM, Brandon Gibble, has shown the worst customer service experience ever. I had to wait for 15 minutes on him to finish his personal phone call during working hours. He lied about gas that was represented in the chart, and I tried to talk sense to him mathematically since I used the car for 8.5 miles and the vehicle does average 10mile/gal, but he wouldn't listen. He offered to open a "customer case" A GENERAL MANAGER filling customer care about him charging me $17 because of his stupidity. I had to drive and get extra gas, and he wasted 45 minutes of my morning, and I missed my doctor's appointment because of his nonsense. TBH he doesn't deserve that job, and he should be fired for theft and awful customer service.

Samuel G. le

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Le client n'a pas laissé de commentaire.

BILL A. le

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Le client n'a pas laissé de commentaire.

Kelly F. le

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Le client n'a pas laissé de commentaire.

Tiffany H. le

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Le client n'a pas laissé de commentaire.

Osbaldo P. le

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Le client n'a pas laissé de commentaire.

Jason P. le

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Very good, no issues at all and very helpful.

Jenniffer V. le

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I rent a enclose trailer and was raining so I don’t know if there’s more water inside the trailer or outside when I get to my destination my furniture was really wet._

Ruben D. le

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Le client n'a pas laissé de commentaire.

Wilbur S. le

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Le client n'a pas laissé de commentaire.

Randy W. le

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Great service

Freeman M. le

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Le client n'a pas laissé de commentaire.

Fred M. le

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Fuel on rental form said fuel tank full, gauge in truck read under 7/8 tank. I( RETURNED IT FULL) the truck gauge confirmed full. Question is whats going on? rental form should have read the same as truck fuel gauge.

DANNY A. le

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No issues whatsoever with this location. Was very friendly and accommodating to me.

John M. le

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I've rented from here before and have always been pleased with the experience. However, the 15' van I used yesterday had transmission issues, particularly when the tow/haul system was engaged. It was bad...it kept downshifting and the RPMs were up to 6000-8000 going down a grade that was not that steep. I was not towing and the load was not that heavy, just some furniture. When I turned the tow/haul option off, it was better, but still not right.

Caleb F. le

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Le client n'a pas laissé de commentaire.

Renuka N. le

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The general manager was very helpful, patient and professional in helping us get 2 storage units. Everyone else was very helpful when we went back to store our contents. Thanks.

Ashley C. le

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Customer service was great

ROGER R. le

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Some of my things were damaged and dusty like if someone burnt it

Nathan G. le

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Great customer service, great security, but a little rough around the edges.

James W. le

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We rented unit #173 for 1 month. It was dark and dingy with no light. There was a rat trap in the corner. When we moved our stuff out there were rat droppings everywhere. Wouldn’t recommend it.

gordon c. le

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I went with U-Haul because I only had a little bit to move. Everything went great. I only wish we could have moved up to retrieve our stuff.