Évaluations des clients U-Haul Moving & Storage of Lebanon

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Lebanon

Cote générale :

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DARRELL P.
Évaluation :

Le client n'a pas laissé de commentaire.

JASMINE G.
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Truck smelled heavily of cigarettes which triggered some nausea and the smell stuck to my clothes. Truck also stated it needed an oil change, however window sticker said it was recently done a thousand miles prior. The rep who gave me the truck wasnt very friendly, seemed really irritated. I was slightly late returning the vehicle, customer care was pretty helpful in managing info on that.

Michele N.
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Le client n'a pas laissé de commentaire.

Sue P.
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It was great.

JOHN H.
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UHaul Checkin process was easy.

Valerie S.
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The service was quick, trouble free, and the customer service reps were friendly. Returning the vehicle was also efficient.

Michael M.
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#22116742 I ordered a 10 Ft truck and upon arrival was told that only a 15 was available. I am not pleased that I wasn't notified plus wanted a smaller truck to maneuver in the city of Pittsburgh. Plus now I will end up spending more money on gas because of a bigger truck then needed. I have rented from U-Haul on several different occasions in the past. Not a very good customer service Experience. Mike Malloy

Joseph R.
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I want up having to extend my rental do to a unforeseen error with my order being placed at my local retailer I was picking up material. I understand paying for the extra day even though I only used it for an additional six hours, but I don't agree with having to pay for insurance all over again. It isn't as if I took the vehicle back Andre rented it. I merely extended my rental by 6 hours oh, I should not have to pay the insurance feed but I've already paid for a vehicle that is already insured for an additional six hours of use. The fact that I paid for an entire another day on the rental for those six hours should have been enough.

ANTHONY S.
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Le client n'a pas laissé de commentaire.

SARAH J.
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I could not get through to this location by phone to let them know I was running a few minutes late. They close at 7pm. I spent 20 min on the phone with the dispatcher which was a waste of time. I was really disappointed and upset with the communication that was provided.

William F.
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Le client n'a pas laissé de commentaire.

Joshua M.
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The checkout took a very long time, despite the fact that we checked in online before arriving. Everything had to be done over again, it seemed. The computer system crashed twice while trying to check out. And , despite being assured before booking that we could easily return after hours, there seemed to be a pro lem with letting us do so. We rushed to get the trailer back in 2 hours because of that. The clerk in the store complained quite a lot

DANIEL N.
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Brandon was a helpful and professional individual . He had another gentleman with him and the both were very pleasant. Thank you both for all your help.

EDWARD A.
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Excellent communication and very sincere. Comfortable atmosphere and very helpful

Darrell G.
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Good customer service and very professional.

Michael W.
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Le client n'a pas laissé de commentaire.

Angela M.
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Le client n'a pas laissé de commentaire.

Maxim P.
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Great service!!

Bradley S.
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This location went above and beyond. The Assit. Manager is very helpful. On the Indianapolis end the first U-Haul location double booked my trailer. And just said you couldn't have a trailer. So I asked them to look for another place that's how I got to Kentucky Avenue which was good. But the first place I was supposed to get the trailer at was not helpful and they double booked my trailer after I drove 600 miles to pick it up. I am still waiting on that area manager to call me. Because the first place said I could get 75.00 to 200.00 back for driving the extra 80 miles causing another two hours of work after they double booked my trailer. The manager at Lebanon worked very hard but I still haven't gotten any refund. Please call me Brad Stauffer at 484-388-9653

Amanda S.
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Le client n'a pas laissé de commentaire.

Bryan M.
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Not happy that there was an extra fee for dropping off after hours. Oh yeah, it is buried in the contract. Also not happy that I was charged extra because the app for drop off would not work.

LEONEL D.
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Le client n'a pas laissé de commentaire.

Brandon D.
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First off, I want to thank the person who ran my key out to me, unprompted, in the pouring rain. Very nice and courteous young man. As far as my rental, the truck needed some maintenance. The airbag light was on, and definitely needed an alignment.

David K. | Expérience générale |
Évaluation :

The employees were all fairly friendly and helpful, but none of the employees were wearing masks inside the building the two times I went. When getting my account set up, there were two employees working at the computer without any sort of mask. When checking out, there were three employees working on and out of the building. One of the employees did have his mask on while outside, but when I saw him inside later, he and the other two employees were not wearing masks. I felt very unsafe. In addition, the couple of customers I saw inside the storage warehouse were not wearing masks either (which I acknowledge is a lot harder to control).

steven Z.
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Le client n'a pas laissé de commentaire.

Quimby O.
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Le client n'a pas laissé de commentaire.

ERNEST R.
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Le client n'a pas laissé de commentaire.

James S.
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I was very disappointed that a previous renter smoked in the cab and there were ashes in the ash tray. The smell of stale cigarettes was very strong and very unpleasant.

KARL W.
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Le client n'a pas laissé de commentaire.

Andrew W.
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Le client n'a pas laissé de commentaire.

Kelly M.
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Personnel were great and I would always use an actual Uhaul Dealer when booking, picking up and dropping off in the future.

Sally G.
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Nothing , you're the best

JOHN B.
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Le client n'a pas laissé de commentaire.

DANIEL P.
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Dropping off the truck was very simple. Pulled into the "drop off your equipment here" area and personnel came out after a few minutes, apologized for the wait, and got me on my way quickly.

Christopher S.
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Le client n'a pas laissé de commentaire.

Tynell G.
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Le client n'a pas laissé de commentaire.

LUISHELL O.
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Check tire pressure!

Dean B.
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Le client n'a pas laissé de commentaire.

Toniann L.
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Le client n'a pas laissé de commentaire.

Terry M.
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Le client n'a pas laissé de commentaire.

Michael R.
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Le client n'a pas laissé de commentaire.

william W.
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Le client n'a pas laissé de commentaire.

Renee S.
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Le client n'a pas laissé de commentaire.

CYBILL O.
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Le client n'a pas laissé de commentaire.

yashuna F.
Évaluation :

Make sure the vehicles are safe and up to par prior to renting to your customers.

RONALD N.
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Le client n'a pas laissé de commentaire.

CLIFFORD B.
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Old Truck

CODY D.
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GREAT!!!!!!!

ALAN A.
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Le client n'a pas laissé de commentaire.

JOHN B.
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the equipmennt will be the same at every location i have two receits for two trucks and i hope the final cost with the refund is on my card trainee could have been trained better ,

JOHN B.
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Le client n'a pas laissé de commentaire.

Arion N.
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Le client n'a pas laissé de commentaire.

KIM D.
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Le client n'a pas laissé de commentaire.

Kevin F.
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Le client n'a pas laissé de commentaire.

TERIANNY V.
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Le client n'a pas laissé de commentaire.

Harold B.
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The staff created a friendly atmosphere. Good job everyone.

Cole B.
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Your app is glitchy and terrible. The wonderful staff and organization of my rental location salvaged what started as a very poor experience.

Michael P.
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Le client n'a pas laissé de commentaire.

clifford B.
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Old Truck Battery struggled to turn over... Rough riding truck

Lisa W.
Évaluation :

Sales associate I wish I knew his name that checked me in was wonderful even at 7 in the morning. Easy pick up easy drop off.

ALBERT P.
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The Ford vans have much more road noise than the Chevrolet vans and so are more tiring to drive.

Dori D.
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Le client n'a pas laissé de commentaire.

James B.
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Would be nice if trucks had cruise control.

THOMAS R.
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Le client n'a pas laissé de commentaire.

Joshua W.
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What a nightmare it was to find a trailer. 3 different times I had to contact a regional rep to find a car hauler only for the uhaul location they reserved it at not actually have a trailer. Never had such a hard time getting equipment from uhaul. Hope it doesn't happen again or it will be the last time I use uhaul.

JONELLELEE H.
Évaluation :

We returned the truck to Lebanon PA- surprisingly large and well stocked location for a smallish town. The prices could not have been smoother- in and out in minutes, no surprises. I'd do this again. (Thumbs up!)

Diana C.
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Le client n'a pas laissé de commentaire.

jerry C.
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Le client n'a pas laissé de commentaire.

Daniel H.
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Le client n'a pas laissé de commentaire.

BRUCE A K.
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Le client n'a pas laissé de commentaire.

SCOTT S.
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Le client n'a pas laissé de commentaire.

RICHARD C.
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The staff was very friendly and helpful.

MARY JO E.
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Le client n'a pas laissé de commentaire.

Janice R.
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Le client n'a pas laissé de commentaire.

ANGIE C.
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Excellent Experience 😊

Barry Z.
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Le client n'a pas laissé de commentaire.

MARIE G.
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The associate who helped me the day of pick up was very helpful and had wonderful customer service. But when I made the reservation, at the store, the associate was less than helpful and acted like it was a burden to help anyone with anything.

edel t. | Expérience générale |
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Le client n'a pas laissé de commentaire.

BRIA D.
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Le client n'a pas laissé de commentaire.

TERYK C.
Évaluation :

My order was changed last min by a system gliche. I hurt my arm back and chest due to not having a moving crew that hired for my orginal day of pick up.. i am talkingvto a lawyer now and she is getting excited at whatvthe possible seatlement could be.. i dont care if i get a dime.. uhaul ise to be a great american company what the hell happened..

Paul S.
Évaluation :

Le client n'a pas laissé de commentaire.

JAMES H.
Évaluation :

Equipment wasn't ready on time. Employee was smoking while walking with us, and had a cig on the counter, didn't know how to attach trailer, and had to call the manager when I asked for money back guarantee, couldn't process it, manager never called me back, called corporate the next day. Poorest experience I've ever had there. So unprofessional, and extremely disrespectful.

DAVID B.
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The appliance dolly was pretty rusty. Costumer service was great.

Larry H.
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Le client n'a pas laissé de commentaire.

ANTOINETTA P.
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They where great very polite and came right out to help and recive the vehicle and someone was waiting in the office to processing the return an check us out in a timely fashion.

Kristoffer K.
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When returning the truck the team was very sub par. Not a very enjoyable experience.

Douglas C.
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Stay friendly

Jeremy M.
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Le client n'a pas laissé de commentaire.

ricardo R.
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Le client n'a pas laissé de commentaire.

Willie S.
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Very good service.

Christine B.
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Reimburse for gas not used if the tank needed filling, since we put in about $40.00 worth of gas and only used about a 1/4th tank not the whole thing. The tank was supposed to be filled when we got the truck but was only about a 1/4th full or less.

Leonard J.
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Le client n'a pas laissé de commentaire.

Joshua P.
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Le client n'a pas laissé de commentaire.

EDWIN C.
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Le client n'a pas laissé de commentaire.

Carolyn H.
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Le client n'a pas laissé de commentaire.

JOHN D.
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Well the van that I drove, the transmission slipped once while driving, outside of that everything was ok.

kim S.
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Le client n'a pas laissé de commentaire.

katherine B.
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Le client n'a pas laissé de commentaire.

SUSAN O.
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Staff was super helpful in helping me understand what vehicle I needed for the job I wanted to do and helping me navigate the “Movers Helpers” website so I could hire movers too!! Great service from pick up to to drop off!

DAVID I.
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Great customer service

GEORGE A.
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Le client n'a pas laissé de commentaire.

Grant A.
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Le client n'a pas laissé de commentaire.

Jimmy J. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Jimmy J. | Premières impressions |
Évaluation :

My storage unit had rat bait in it and a couple of holes at the ceiling.

David P. | Expérience générale |
Évaluation :

When my debit card was going to be charged for the next month, it could not be. I did not know this at the time but the employee knew that and did not contact me to let me know. Instead, he let it go three days until finally letting me know he was charging me $15 extra for being late. I tried to tell him this, but he did not seem to care and charged my card anyway. So instead of $103 I paid $118. I know it isn’t that big of a difference but during times like these, every penny counts and this entire ordeal was very unflattering. It was like HE was making that $15 and did not seem to care what I had to say. I hope Uhaul can help me with this issue or else I will take my business elsewhere next time.

Jacob W. | Online Move In |
Évaluation :

Getting to the locker was easy and the associate at the site was very helpful. I was very happy with the whole experience

John R. | Premières impressions |
Évaluation :

Facility was clean and well maintained. Service was helpful and kind.

rita g. | Premières impressions |
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Le client n'a pas laissé de commentaire.

rita g. | Expérience générale |
Évaluation :

I have a concern for the employees as sometimes they work alone and in this day and age that's unsafe, anyone could go inside while the employee is outside and anything could happen when they return to the inside. And I was very upset your company does not prorate the unit, my unit was from 6 to 6, I checked out on the 20th, that's 15 days early, I feel I should have gotten a reimbursement for those days

David W. | Premières impressions |
Évaluation :

Quick check-in. Clean facility. Helpful nice people.

Karen P. | Expérience générale |
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Very helpful staff willing to answer any questions you may have

Evelyn S. | Expérience générale |
Évaluation :

Thank you

cheyenne w. | Expérience générale |
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24hour access was a life saver. No lights in storage rooms gets inconvenient. It would be nice to use big door after hours not just the regular entrance with a door stop to push items over

Olga S. | Premières impressions |
Évaluation :

Very helpful staff, clean & dry facility, planty of carts to move my things ~ no complaints!

Lisa S. | Premières impressions |
Évaluation :

Ryan was very, very helpful. With all the stress i was under, he was very understanding.

Andie B. | Premières impressions |
Évaluation :

Staff was friendly. Access card couldn't be created becuse of computer problems. We think it's bizarre to have upper level storage units. The stairs were an unpleasant surprise.

Melissa L. | Premières impressions |
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Friendly and knowledgeable! Will recommend to my local friends! Thank you!

Cristian T. | Expérience générale |
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Very good service. Storage units are accessible and clean.

LINDA C. | Expérience générale |
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No problems other than mouse poop all over everything. Gross!

frank d. | Expérience générale |
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Very helpful staff

angela d. | Expérience générale |
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It would be in the best interest to revise the duties and liberties of the call centers in giving promotions, they appear to always cause more harm than good.

STEPHEN B. | Expérience générale |
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Convenient location and access

Steffan B. | Expérience générale |
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Your staff is downright terrible.

ERICA M. | Expérience générale |
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I had rodent dropping on most of my furniture.

Catherine R. | Premières impressions |
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Ryan, a men with word. Dante also provide an excellent service. 100% recommended this location.

Renuka N. | Premières impressions |
Évaluation :

The general manager was very helpful, patient and professional in helping us get 2 storage units. Everyone else was very helpful when we went back to store our contents. Thanks.

Ashley C. | Réservation |
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Customer service was great

ROGER R. | Expérience générale |
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Some of my things were damaged and dusty like if someone burnt it

Nathan G. | Expérience générale |
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Great customer service, great security, but a little rough around the edges.

James W. | Expérience générale |
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We rented unit #173 for 1 month. It was dark and dingy with no light. There was a rat trap in the corner. When we moved our stuff out there were rat droppings everywhere. Wouldn’t recommend it.

gordon c. | Expérience générale |
Évaluation :

I went with U-Haul because I only had a little bit to move. Everything went great. I only wish we could have moved up to retrieve our stuff.

Non reviews have been submitted for this location.

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