I had mouse poop in my box’s and some of my stuff was eaten by the mice.Wanda R. | Expérience générale
Customer Reviews for U-Haul Moving & Storage of Lebanon
Pour nous contacter
Lebanon, PA 17042
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 12/24/2021: 7h00 am à 4h00 pm
- 12/25/2021: Fermé
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage du vin
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Communication and time management of employees is lacking. I reserved a truck for pick up at 9am, didn't get truck until 1030. One employee working. Customer in front of me needed extra attention for check out which took approximately an hour and 15 minutes to place a hitch and hook up trailer(2 actually, first one lights were inoperable) . I offered to help in order to move things along , was told just about finished(took another 15 to 20. 9 others waiting including myself. The actual process for me to check out was around 5 to 10 minutes. Most of the people in line probably would have needed the same time as myself as stated by them. Also issues wth computer and credit card system, my data was not saved from when I first reserved truck. Also truck only had 5/16 of tank of gas upon pick up, yet employee made it a point as to how important it is for me to not bring it back empty. Drop off was smoother and quicker.michael S.
I waited 99 minutes standing in line to receive my vehicle. While the worker at the desk was installing a hitch on another customers vehicle, he found have helped the other 8 customers that were just standing around waiting. My entire day, as well as everyone else waiting with me, were all pushed back and delayed due to this incredibly long and unnecessary wait time for what should have been a 5-minute interaction to pick up a vehicle.Tyler J.
No issues at all returning our truck. Transaction was completed in the return lane with a very courteous associate.DAVID M.
Le client n'a pas laissé de commentaire.Kenneth K.
Le client n'a pas laissé de commentaire.Richard Evan C.
Le client n'a pas laissé de commentaire.SHERIF R.
Le client n'a pas laissé de commentaire.NANCY R.
Le client n'a pas laissé de commentaire.Justin S.
Le client n'a pas laissé de commentaire.JEFFREY H.
Le client n'a pas laissé de commentaire.MICHAEL P.
Le client n'a pas laissé de commentaire.MIGUEL N.
Truck was not setup for pickup, and set my whole project back - causing me to spend more $$$ in the process.Matthew M.
Le client n'a pas laissé de commentaire.MEGAN R.
Nothing, everything was great from the time we picked up to the time we dropped off :)TYLER W.
I scheduled my appointment online for 8 am. On the day I scheduled my hitch installation I was told there was only one person who could install the hitch and he was in a meeting and to leave my car and they would call me when it was finished. I got a ride home only to be called thirty minutes later to be told the installer (also the store manager) would be in a meeting all day and would be able to install the hitch if I brought the car back at 6pm. I spent an hour literally driving in a circle wasting my time and gas in two vehicles because of this location's incompetence. On the next day my vehicle was scheduled to have the hitch installed, I showed up in time but the installer / manager was not available. I was supposed to wait but after the first mess up I did not. I was told it would take only an hour to install. Two hours later I had to call UHaul directly to get a call back about my vehicle being completed.Michael S.
I got what I needed, when I needed it, the price was right, and the equipment worked fine. However the staff lacked customer service enthusiasm, especially when I returned the trailer at 5PM. Two men were at the desk when I walked in to return the trailer. No one greeted me. When I mentioned I was returning a trailer, the manager told his staff to unload the trailer. The staff didn't make eye contact, didn't say anything to me, just proceeded to unhook the trailer. No thank-you, no 'come again soon,, no 'how did the equipment work'. I don't have much choice in trailer rentals where I live, but if I did I would choose another dealership.DONALD B.
Excellent like always. You're the best.MARTIN C.
Le client n'a pas laissé de commentaire.Justin W.
Return process seamless and well organized. Received receipt promptly.THOMASQ C.
Do be annoying to regulars stupid questionsRICKY K.
Really good attitude. Helpful!WILLIAM L.
Le client n'a pas laissé de commentaire.Jose F. | Expérience générale
Le client n'a pas laissé de commentaire.THOMAS G.
The customer service was aweful. U could tell the guy at the counter did NOT want to be there. He told me the truck was in f1 slot. There was no f1 slot and when he came out he to further direct me he had an additude.JESSICA E.
Le client n'a pas laissé de commentaire.AYDIN N.
I rented a uhaul with tire pressure sensor and check engine light on. The passenger seat was ripped up. One of the workers block my rental with another uhaul truck knowing I was going to move it. The process for confirmation took 30 mins of my rental time. Overall dissatisfiedSylvana Q.
Le client n'a pas laissé de commentaire.Christina B.
Le client n'a pas laissé de commentaire.harrison P.
Le client n'a pas laissé de commentaire.Ray K.
Le client n'a pas laissé de commentaire.CHRISTOPHER E.
Le client n'a pas laissé de commentaire.JUAN T.
Le client n'a pas laissé de commentaire.MICHAEL K.
Le client n'a pas laissé de commentaire.Ryley K.
Le client n'a pas laissé de commentaire.Milagros T. | Premières impressions
Le client n'a pas laissé de commentaire.JAMES H.
Le client n'a pas laissé de commentaire.LIZETTE S.
Le client n'a pas laissé de commentaire.MICHAEL K.
Le client n'a pas laissé de commentaire.JORGE R.
Le client n'a pas laissé de commentaire.DERECK R.
There was screeching with the vehicle when you made turns, the back of the vehicle was not cleaned. However, the staff was hilarious and professional. I definitely would recommend them again.SAVANNAH S.
Great customer service, smooth transaction.DONALD T.
Le client n'a pas laissé de commentaire.MICHAEL F.
The truck on the inside looked like it hasn't been wiped down ever. Especially since we are mid COVID they should be taking more precautions. Also they charged me for gas they claimed it was full when I received it but it was on 3/4 full. So that's where I put it. I really didn't even want to take the truck out of the lot due to how disgusting it looked on the inside but I really had to move into my new home. I refuse to go to this location unless things become a lot cleaner.PAUL N.
Le client n'a pas laissé de commentaire.CHRISTOPHER A.
The employees needs to learn how treat clients with respect and a positive attitude.JONATHAN O.
Everything worked out well.James A.
Le client n'a pas laissé de commentaire.Lewis C.
Le client n'a pas laissé de commentaire.DWIGHT B.
Le client n'a pas laissé de commentaire.Jassmyn L.
Whole experience with uhaul was poorBlake M.
They tried to bill me for 2 days. And the guy checking in my truck says it happens a lot. So if something doesn't seem right ask questions.AMY G.
Customer service was horrible. Very rudeFRANCHESCA R.
Le client n'a pas laissé de commentaire.Glenn W.
Had truck booked for a week. Got a call the day before that it wouldn't be available, and that I'd have to drive 40 minutes further to pick up the truck I had booked at another location. Arrived at that location and there was no truck there. Called UHaul, they said I was wrong and there was in fact a truck there. I told them I'm not crazy, there's nothing here. They forwarded me to customer service who found out that the previous renter had never returned the truck. Instead of calling that person and asking why they were late on returning their equipment, they told me I'd have to wait until the next day to rent a truck since there was apparently not a single other one available that day. So the next day I went to pick up a truck from my original location, check in was smooth this time but the truck was absolutely filthy. It looked like soda had been spilled everywhere. The dash, cup holders and seats were covered in sticky residue. Interior was full of dirt and candy wrappers. The flies were having a hay day inside this disgusting vehicle that had obviously not been cleaned between renters. Overall, this was a pretty terrible and disgusting experience. I'd had some bad experiences with UHaul in the past, but this one takes the cake. No discount or reimbursements were offered. At least now I know to just go with Penske next time.Dallis B.
used the app to pick up the truck. easyRussell D.
Le client n'a pas laissé de commentaire.DARRYL S.
Le client n'a pas laissé de commentaire.JENE D.
I filled the gas tank as far as I could.. when I got there and they did the check out.. the guy doing the process said I was short of the amount that was in the truck when I got it.. so pretty pissed about paying 16 $dollars for 3 gallons of gas.. I hope I never have to rent a vehicle from you scam artists again...JASON K.
Le client n'a pas laissé de commentaire.JONI K.
Manager rude he actually work like he hate the jobHECTOR M.
Great customer services very helpfulESTEFANYE M.
For some reason, the interactions with staff are not courteous or professional. Staff seems almost angry that you would be there to book a truck. Staff needs training in professional development and customer service.ROBERT T.
Always the best experience everMiguel M.
Le client n'a pas laissé de commentaire.VIRGINIA N.
Le client n'a pas laissé de commentaire.PETER P.
The Reps in this store were very friendly and kind! This helps especially when moving, cause moving is stressful ðŸ˜¬Angie A.
Le client n'a pas laissé de commentaire.Glenn A.
Great experience. I'll absolutely keep coming back.kurt E.
Le client n'a pas laissé de commentaire.Brian W.
Your guys were a blast. I especially like the guy that could do the English accent. Had a lot of fun got the trailer quick. Well done everybodySCOTT R.
Le client n'a pas laissé de commentaire.elexida d. | Expérience générale
Le client n'a pas laissé de commentaire.robert E.
Car dolly should be equipped with a winch , helpful for those towing an inoperable vehicle. You would surely rent more of them I believe. The manager was very helpful. The other employee barely acknowledged me and did not get out of his chair.DAVID H.
Le client n'a pas laissé de commentaire.LORNA M.
Le client n'a pas laissé de commentaire.Julie S.
They could be more polite, they were very serious and cold. Not even a smile or good afternoon.Victor D.
Le client n'a pas laissé de commentaire.CHRIS B.
The person serving me was really nice. A1 service. I have used U-Haul many times over the years and overall the service has been very nice. I hope corporate greed doesn't change that. I think the mileage rate is a little steep though.DENNIS M.
Called to change my truck pick up to after hours before the location closed since it would take me around 2,5 hours to get there. The gentleman at the location said he made the changes for me and to download the app so I could manage my after hours pick up. The key would be left in the after hours lock box. Upon arriving to the location I go onto the app only to see my reservation was never changed in the system and I had no way to access my truck rental's key. I called customer service and was on hold for over 30 mins before asking my husband to call on his phone. He had someone pick up after 30 mins while I was still on hold for what was now over 1 hour. The gentleman we spoke with helped us was on the phone for literally 1,5 hours trying to fix our reservation and get us approved and verified so we could receive the code to get the key. We were literally in a dark parking lot for a little over 2 hour in a city we have never been to! The police even drove up more than once to make sure we weren't doing anything suspicious! Finally around 10:45PM we get the key to the truck to then go pick up our furniture ( now 3,5 hours after our scheduled arrival time)! If my husband had not been with me I would have felt extremely uncomfortable and not safe in a parking lot waiting for someone to come on the phone to help me remotely. How is it ok for the customer to receive this kind of service when I did what I was told to do per the store's representative yet they are the ones who didn't and yet we suffer the consequences and receive nothing for all the stress and inconvenience from Uhaul!Jimmy P.
Le client n'a pas laissé de commentaire.STEPHANIE R.
Dont change my pickup location the night before to a location 45 minutes away.Dennis M.
Le client n'a pas laissé de commentaire.BENJAMIN S.
Le client n'a pas laissé de commentaire.KATHLEEN H.
Staff extremely helpful and kind and personableANGELA S.
It wasn't open when it said it was. Had 3 groups of people waiting for employees to show upNicolas C.
Le client n'a pas laissé de commentaire.THOMAS H.
Vehicle was clean, but there was damage to the right side of the truck bed. It was my understanding that this vehicle was going in for service once it got to York, PA.PHILIP M.
GREAT PEOPLE.DAVID S.
Second time renting from these guys. Friendly easy to work with staff. Very customer service oriented staff, will recommend to friends and family in the future for sure! Give these guys a raise!MIGUEL G.
Have more than one person on staff and actually have the equipment that was reserved.ANASTASIA G.
Le client n'a pas laissé de commentaire.LISA T.
I was not happy cause I was not told about a leak in the roof so when it rained one of my boxes and stiff in it got ruined not very happy about that at all and also the truck was three quarters full now I know that dose not seem like a big deal but when you fill it if your over they would just sY thanks for the free gas when as if I returned it with less you would all want to charge me 4 something a gallon to fill it not.Kevin A.
Super easy pickup/returnWendy W.
Le client n'a pas laissé de commentaire.Jaleessa J.
Le client n'a pas laissé de commentaire.HEIDI F.
Quit double booking trucks. If you use a truck for 12hrs you pay for 12hrs. Quit shaking down your customers.GERALD R.
Wade was excellentMARY M.
Le client n'a pas laissé de commentaire.Adam S.
Le client n'a pas laissé de commentaire.Brian A.
Le client n'a pas laissé de commentaire.Wanda R. | Premières impressions
Me gusta mucho la seguridadelexida d. | Premières impressions
Getting to the locker was easy and the associate at the site was very helpful. I was very happy with the whole experienceJacob W. | Online Move In
Le client n'a pas laissé de commentaire.rita g. | Premières impressions
Ryan was very, very helpful. With all the stress i was under, he was very understanding.Lisa S. | Premières impressions
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