Customer Reviews for U-Haul Moving & Storage of Lebanon

3 925 évaluations

1440 Cumberland St   Lebanon, PA 17042
(Rt 422)

(717) 274-3681

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(717) 274-3681

1440 Cumberland St
Lebanon, PA 17042
(Rt 422)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage du vin

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ryley K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Milagros T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LIZETTE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORGE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DERECK R. 
Évaluation :
4

There was screeching with the vehicle when you made turns, the back of the vehicle was not cleaned. However, the staff was hilarious and professional. I definitely would recommend them again.

SAVANNAH S. 
Évaluation :
5

Great customer service, smooth transaction.

DONALD T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL F. 
Évaluation :
1

Suck

IBRAKHIM B. 
Évaluation :
2

The truck on the inside looked like it hasn't been wiped down ever. Especially since we are mid COVID they should be taking more precautions. Also they charged me for gas they claimed it was full when I received it but it was on 3/4 full. So that's where I put it. I really didn't even want to take the truck out of the lot due to how disgusting it looked on the inside but I really had to move into my new home. I refuse to go to this location unless things become a lot cleaner.

PAUL N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER A. 
Évaluation :
1

The employees needs to learn how treat clients with respect and a positive attitude.

JONATHAN O. 
Évaluation :
5

Everything worked out well.

James A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lewis C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DWIGHT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jassmyn L. 
Évaluation :
3

Whole experience with uhaul was poor

Blake M. 
Évaluation :
3

They tried to bill me for 2 days. And the guy checking in my truck says it happens a lot. So if something doesn't seem right ask questions.

AMY G. 
Évaluation :
1

Customer service was horrible. Very rude

FRANCHESCA R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Glenn W. 
Évaluation :
3

Had truck booked for a week. Got a call the day before that it wouldn't be available, and that I'd have to drive 40 minutes further to pick up the truck I had booked at another location. Arrived at that location and there was no truck there. Called UHaul, they said I was wrong and there was in fact a truck there. I told them I'm not crazy, there's nothing here. They forwarded me to customer service who found out that the previous renter had never returned the truck. Instead of calling that person and asking why they were late on returning their equipment, they told me I'd have to wait until the next day to rent a truck since there was apparently not a single other one available that day. So the next day I went to pick up a truck from my original location, check in was smooth this time but the truck was absolutely filthy. It looked like soda had been spilled everywhere. The dash, cup holders and seats were covered in sticky residue. Interior was full of dirt and candy wrappers. The flies were having a hay day inside this disgusting vehicle that had obviously not been cleaned between renters. Overall, this was a pretty terrible and disgusting experience. I'd had some bad experiences with UHaul in the past, but this one takes the cake. No discount or reimbursements were offered. At least now I know to just go with Penske next time.

Dallis B. 
Évaluation :
5

used the app to pick up the truck. easy

Russell D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRYL S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JENE D. 
Évaluation :
3

I filled the gas tank as far as I could.. when I got there and they did the check out.. the guy doing the process said I was short of the amount that was in the truck when I got it.. so pretty pissed about paying 16 $dollars for 3 gallons of gas.. I hope I never have to rent a vehicle from you scam artists again...

JASON K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONI K. 
Évaluation :
1

Manager rude he actually work like he hate the job

HECTOR M. 
Évaluation :
5

Great customer services very helpful

ESTEFANYE M. 
Évaluation :
3

For some reason, the interactions with staff are not courteous or professional. Staff seems almost angry that you would be there to book a truck. Staff needs training in professional development and customer service.

ROBERT T. 
Évaluation :
5

Always the best experience ever

Miguel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIRGINIA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER P. 
Évaluation :
4

The Reps in this store were very friendly and kind! This helps especially when moving, cause moving is stressful 😬

Angie A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn A. 
Évaluation :
5

Great experience. I'll absolutely keep coming back.

kurt E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian W. 
Évaluation :
5

Your guys were a blast. I especially like the guy that could do the English accent. Had a lot of fun got the trailer quick. Well done everybody

SCOTT R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elexida d.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

robert E. 
Évaluation :
5

Car dolly should be equipped with a winch , helpful for those towing an inoperable vehicle. You would surely rent more of them I believe. The manager was very helpful. The other employee barely acknowledged me and did not get out of his chair.

DAVID H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LORNA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie S. 
Évaluation :
3

They could be more polite, they were very serious and cold. Not even a smile or good afternoon.

Victor D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHRIS B. 
Évaluation :
5

The person serving me was really nice. A1 service. I have used U-Haul many times over the years and overall the service has been very nice. I hope corporate greed doesn't change that. I think the mileage rate is a little steep though.

DENNIS M. 
Évaluation :
1

Called to change my truck pick up to after hours before the location closed since it would take me around 2,5 hours to get there. The gentleman at the location said he made the changes for me and to download the app so I could manage my after hours pick up. The key would be left in the after hours lock box. Upon arriving to the location I go onto the app only to see my reservation was never changed in the system and I had no way to access my truck rental's key. I called customer service and was on hold for over 30 mins before asking my husband to call on his phone. He had someone pick up after 30 mins while I was still on hold for what was now over 1 hour. The gentleman we spoke with helped us was on the phone for literally 1,5 hours trying to fix our reservation and get us approved and verified so we could receive the code to get the key. We were literally in a dark parking lot for a little over 2 hour in a city we have never been to! The police even drove up more than once to make sure we weren't doing anything suspicious! Finally around 10:45PM we get the key to the truck to then go pick up our furniture ( now 3,5 hours after our scheduled arrival time)! If my husband had not been with me I would have felt extremely uncomfortable and not safe in a parking lot waiting for someone to come on the phone to help me remotely. How is it ok for the customer to receive this kind of service when I did what I was told to do per the store's representative yet they are the ones who didn't and yet we suffer the consequences and receive nothing for all the stress and inconvenience from Uhaul!

Jimmy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIE R. 
Évaluation :
5

Dont change my pickup location the night before to a location 45 minutes away.

Dennis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMIN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHLEEN H. 
Évaluation :
5

Staff extremely helpful and kind and personable

ANGELA S. 
Évaluation :
3

It wasn't open when it said it was. Had 3 groups of people waiting for employees to show up

Nicolas C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS H. 
Évaluation :
5

Vehicle was clean, but there was damage to the right side of the truck bed. It was my understanding that this vehicle was going in for service once it got to York, PA.

PHILIP M. 
Évaluation :
5

GREAT PEOPLE.

DAVID S. 
Évaluation :
5

Second time renting from these guys. Friendly easy to work with staff. Very customer service oriented staff, will recommend to friends and family in the future for sure! Give these guys a raise!

MIGUEL G. 
Évaluation :
2

Have more than one person on staff and actually have the equipment that was reserved.

ANASTASIA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA T. 
Évaluation :
3

I was not happy cause I was not told about a leak in the roof so when it rained one of my boxes and stiff in it got ruined not very happy about that at all and also the truck was three quarters full now I know that dose not seem like a big deal but when you fill it if your over they would just sY thanks for the free gas when as if I returned it with less you would all want to charge me 4 something a gallon to fill it not.

Kevin A. 
Évaluation :
5

Super easy pickup/return

Wendy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaleessa J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEIDI F. 
Évaluation :
3

Quit double booking trucks. If you use a truck for 12hrs you pay for 12hrs. Quit shaking down your customers.

GERALD R. 
Évaluation :
5

Wade was excellent

MARY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHYSTUART M. 
Évaluation :
3

The vehicle I got had obvious mess in the from driving area. There was a melted gummy bear in the middle of the floor, a rusted screw in one of the cup holders, other items under the seats. The back of the van was clean enough, but a bit dusty. The windshield was very dirty. When I marked to dispute my cleaning charge I have yet to get information back. I wasn't able to upload more than 1 photo or replace the photo in the app recessing the cleanliness of the van.

Kayla K. 
Évaluation :
3

Not this sites fault but the day before pick up I was told the only truck available was one hour from where i live after being guaranteed a truck in the town where i live.

BRET F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MALANI T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATTHEW G. 
Évaluation :
2

I would only recommend this location because it's convenient. Most of the employees are rude and have no customer service experience or just don't care

Shelvadine C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VITTHAL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Olivia K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANFORD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NOEL M. 
Évaluation :
3

The truck had trash in it, ran very rough and and was tapping. Shakes badly in the highway, cluncks bad over bumps, wipers are torn, I ordered 12 furniture blankets only got 6 was still charged , nobody offered me any discount after the condition of the truck was reported. I was forced to pick up at another location further away and had to pay the extra mileage. I've rented multiple time from uhaul , this was the worst ever

JOSH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Herman M. 
Évaluation :
5

The person on duty on 8/7 was very professional and friendly.

CRAIG R. 
Évaluation :
5

They good customer service and that right thereww

Elvira V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSHUA U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN R. 
Évaluation :
3

This was the worst Uhaul experience we have ever had. I will be in contact with the regional manager. Never renting from Uhaul again. EVER. Why on earth was i required to submit TWO SELFIES. Why was i required to provide to contact if references. why was i required to need my passport, lease agreement, and provide my employer. Never again. We were late to moving our camper and got charged a fee because of the obnoxious steps.

Timothy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindia R. 
Évaluation :
4

Check out was swift and easy. Friendly personnel.

BRENDA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OMAR L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

YAIMEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IANR B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph C. 
Évaluation :
1

The staff were very irresponsible. We showed up for our RSVP and were told the truck & trailer was over booked for the day. We had to Delay our trip, which affected my job. The staff were very impersonal and unprofessional. They called my mom bitchy when she spoke up about our concerns. We then showed up the second day and then again our trailer was not there. They said it was overbooked after we were told the previous day that we have it reserved for the first appointment to take to Vermont. The staff told us the equipment is “sketchy but reliable.” The staff showed no empathy for their mistakes.

Courtney C. 
Évaluation :
4

We were grateful the truck was at the site - as it was a change from the orginally planned pick up location...and we were traveling a distance. We were traveling I81 and this site is about 20 miles from that road....but easy to get to. They were very gracious in the mileage, given the adjustment we made as well as the cost. Truck worked out beautifully. Supplies are the best cost at UHaul as well - as we did compare - Sam's, Walmart, other storeage suppliers.

PAUL M. 
Évaluation :
2

There were 4 people waiting in line at 930 in the morning. The people behind the desk were not friendly.

SARAH E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alice A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN B.  |  Premières impressions 
Évaluation :
2

Expected more from a storage facility. No lighting available inside the interior storage, lights in hallway leading to storage unit were very dim. The little interaction with staff seemed like we were a nuisance. Paid 170 $/month for interior storage and did not expect to see a lot of mouse waste on my wooden furniture shelves. Luckily only stored wood and plastic furniture and so far did not find damage from these critters. Would suggest this facility invest in some type of rodent repellents for their units so no one else has to deal with finding surprises in their belongings.

Inna M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

annabel c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wanda R.  |  Premières impressions 
Évaluation :
5

Me gusta mucho la seguridad

elexida d.  |  Premières impressions 
Évaluation :
5

Getting to the locker was easy and the associate at the site was very helpful. I was very happy with the whole experience

Jacob W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rita g.  |  Premières impressions 
Évaluation :
4

Ryan was very, very helpful. With all the stress i was under, he was very understanding.

Lisa S.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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