Customer Reviews for U-Haul Moving & Storage of Lebanon

Évaluation :

3

I was asked if it's one way then told I'd have to return it to the location.

Évaluation :

3

I had a reservation for another location, which had been confirmed by them. Two days beforehand, with no explanation, suddenly they would not have the truck I reserved after all, and I had to drive twice as far to get my truck. I had to pay another $50 in gas. And this is not the first time something like this has happened. Obviously, this is completely unprofessional and unacceptable, and I will not be doing business with U-Haul again.

Évaluation :

3

Vehicle gas gauge seemed inaccurate for the amount of miles vehicle was used. Drove the Silverado 18 miles but had to put 3 gallons of gas in to see the gas gauge move. Staff could not explain what the per mile charge covers. Went from an advertised cost of $19,99 rental to a total cost of $68. Seems disingenuous to advertise this way and doesn't appear very honest.

Évaluation :

4

Reserved my rental online to be picked up at Lebanon location and I got a reservation # for the Lebanon location. Luckily I contacted them ahead of time to confirm and was told my rental was scheduled for pick up at another Uhaul location 45 minutes away. I was never contacted by a rep. to inform me of this. How could that happen?

Évaluation :

4

Nothing to do with the local office but (1) it takes wayyyy too long to do the paperwork. I was second in line when I got there and it took 10-15 minutes to get the person in front of me processed. (2) when people who obviously, based on the side of the conversation I heard, call to inquire about a rental, too much of your employee's time is spent repeatedly answering the same question over and over. Either those calls need to be taken in private so your counter person can assist someone who is waiting in line, or they need to be taken by your call center.

Évaluation :

1

We were a couple of hours late turning in the truck, and they made sure to let us know they were displeased with us as customers! They charged us for a full extra day to drive home the point & make sure we would never again do business with them. They were gruff, money-grabbing pricks. We will warn our friends to avoid Lebanon U-Haul M&S.

Évaluation :

1

We were a couple of hours late turning in the equipment - they made sure to let us know they were displeased with us as customers. They charged us for a full extra day just to make sure we would never again do business with them. They were gruff, money-grabbing pricks without any redeeming traits. We will warn any friends to avoid Lebanon U-Haul M&S at all costs.

Évaluation :

2

Truck smelled like smoke when I opened the door. The employees were too busy chatting amongst themselves instead of focusing on the customers in front of them and getting the transaction processed in a timely manner.

Évaluation :

5

The staff is very efficient. I made my reservation on line and towards the end of the process it indicated that my cart was empty and my information was gone. I started the process over and it was completed. A short time later I received a call from a young lady inquiring if I wanted two reservations. She then took care of the unwanted duplication. It's that kind of attention to detail that reinforces confidence in a business. Also, Bob Reed was very attentive in processing both the pick up and the return. I would not consider going anywhere else for these needs. They both cast a very positive reflection on U-Haul. Thank you.

Évaluation :

5

Great service as always

Évaluation :

5

Staff was great! Very friendly and helpful!

Évaluation :

2

Make sure the engine was tuned up and the transmission was as well. Gas mileage was very poor.

Évaluation :

5

Satisfied- Service was terrific!

Évaluation :

3

Better customer service

Évaluation :

2

I rented a appliance dolley and moving blankets and never got either of them

Évaluation :

5

Guys were cool n super hot!

Évaluation :

4

I am new customer for this location and only can point is, they can do better on customer services. However, their services and fast process is excellent.

Évaluation :

5

Very helpful and accommodating at the location. attempted to use the app to pick up the vehicle but for unknown reason would not recognize my location services feature was on. had to have attendants manually check me in/pick up vehicle which cost some time but not bad. truck had 5/8 of a tank of gas. was not sure how many gallons it would take to get it back to 5/8 at end of day; ended up overfilling which costs me additionally and give uhaul free gas.

Évaluation :

2

Starting gas level on contract not correct. Given a mandatory return time, if paying alot of $$$, why the return time? Did not receive a receipt.

Évaluation :

5

Nothing. All staff members helped make the rental process exceptional from scheduling to final invoice. I'll be a return customer, and recommend to others, because of my experiences at 1440 Cumberland Street Lebanon, PA U-Haul. Thanks!

Évaluation :

5

really good drop-off experience. I was expecting to have to wait in a line but the man was there to take care. Easy and painless..

Évaluation :

3

They could have been more explicit in some of the important info that the costumer needed to know.

Évaluation :

4

Very quick drop off process

Évaluation :

5

Staff very friendly, helpful, and efficient. Rented many times; never a bad experience.

Évaluation :

5

Keep up the great work! Excellent customer service!

Évaluation :

5

Great staff, respectful, humble employees. It's been a satisfying experience

Évaluation :

5

VERY GOOD EVERYONE, THANK YOU, AND KEEP UP THE GOOD WORK.

Évaluation :

4

We had to unhook because of truck issues and it would have been easier if the trailer had a jack. The trailer handled fine and had no problems.

Évaluation :

5

Customer service was outstanding! The truck I reserved a 15' had not been returned and this was a problem for them. Of course they called him but he didn't answer. They had one 10' promised for later in the day and offered it to me at a discounted rate. A great solution for both of us. Got the 10', made it work and they had it back early. Thank you for the outstanding service and providing a solution.

Évaluation :

4

Make web sight more clear on usage of equipment. I specifically stated I wanted to haul a 2020 Ford fusion. Web sight recommended a car carrier. After loading car because the side rails were too high and ford sat lower. I could not egress the auto. I had to remove the auto and call a flat bed towing company. I wasted my time and a hundred and twenty miles travel to not be able to utilize the equipment I rented.

Évaluation :

3

I was told I would be reimbursed if I overfill the gas tank on return and was not

Évaluation :

5

Helpful and professional. Efficiently got us checked out.

Évaluation :

4

I found that the mobile app wasn't working. The ladies at the counter got me all fixed up

Évaluation :

3

Please fix reservation system as my reservation was not completed when I arrived for the rental. Thank god there was availability.

Évaluation :

3

The biggest issue I have is I was supposed to be able to keep the truck until before the store opens in the morning. I got a text after I left said it had to be back by 6 PM and I had only gotten out of 10. I called and they said I could keep it until the midnight. I then got a call at 6:30 telling me the truck was late so I had to rush down there and barely made it by closing time. I did find that upsetting and I felt like I did not get my moneys worth. The only plus side was your employees all were friendly and nice. Also the visor on the drivers side fell on me when I was driving

Évaluation :

5

Great Staff

Évaluation :

3

Make sure trucks are clean and cab is free of smoke odor. Train personnel in the proper safe operation and be able to identify when the tire straps are in the correct position relative to the forward stop plates which were reversed on the auto transport.

Évaluation :

4

Staff are friendly and helpful. But the computer system needs improvement. But overall still a positive experience. Thanks

Évaluation :

5

I had a wiring harness installed on my Santa Fe. The process was quick and a reasonable cost. I rented a trailer 2 days later. The guys hooked it up for me and were very polite and professional. I'd gladly recommend this business. The best in town.

Évaluation :

4

Truck was not available for pick up at reserved location. Reservation stated Palmyra location, but was actually the Lebanon location. This added an additional 15 miles one way to our mileage. The Lebanon location was very understanding and gracious about the issue. I suggest that reservations be updated if the location changes.

Évaluation :

5

The mirrors on the truck were so loose they did not stay in place. I had to use duct tape to fix them

Évaluation :

4

Nice employee at drop off but was by himself.....

Évaluation :

5

Explained everything. Very nice.

Évaluation :

2

The guy gave us the key to the wrong truck. My estimated bill was $76 but when the charge went through i was charged $151. When I asked the clerk he said that U-Haul didn't charge me 151 just the 76 and he had no clue what I was talking about even after I showed him on my Mobil app that U-Haul did charge me $151 the only reason this didn't get 1 star is because when I returned the truck the person checking them in was great and quick

Évaluation :

5

Very pleasant Good communication Smooth process

Évaluation :

1

The dolly straps needed replaced, the dolly did not turn correct, you could hear metal with metal friction. Also, I got charged an extra $8,5 supposedly because Gas tank wasn't fill to were it was, which isn't true. The tank was a lot lower than what the contract papers shows. Shame on me for trusting them and dont say something when I noticed it.

Évaluation :

3

Should be made more obvious on the website, during the ordering process, that the location chosen for pick-up is not necessarily the location for pick-up. Under promise, Over perform.

Évaluation :

4

Never received my receipt

Évaluation :

3

Staff impersonal. I had never been to this town before let alone the U-Haul dealer so I was not sure of the flow of things. I pulled into the first entrance I came to and backed the truck into a spot, because that is what I have always done in the past. The gentleman seemed very irritated that I did not park it in the correct spot. But since I came in the entrance at the rear of the parking lot all of the signage was facing the opposite direction so there was no direction for me to follow.

Évaluation :

5

S.O.

Évaluation :

5

The Lebanon U-Haul staff are terrific. We ran into a problem when our portable storage pod from another company did not arrive. They were able to get us a truck and 3 storage units no problem. They were a huge help with our move and we couldn't be more grateful and satisfied.

Évaluation :

5

The employee a young man that helped me was very helpful the day before on Tuesday and I happened to go there on Wednesday as well unknowingly and I secured a unit number 255 at the 1440 Lebanon Ave address I think its name was Ryan Reist. Thank you

Évaluation :

4

From your supervisor and other staff that you have at this Lebanon U-HAUL. The service is outstanding.

Évaluation :

5

Best to deal with Dchannumjr73@gmail.com

Évaluation :

3

I had mouse poop in my box’s and some of my stuff was eaten by the mice.

Évaluation :

2

Expected more from a storage facility. No lighting available inside the interior storage, lights in hallway leading to storage unit were very dim. The little interaction with staff seemed like we were a nuisance. Paid $170/month for interior storage and did not expect to see a lot of mouse waste on my wooden furniture shelves. Luckily only stored wood and plastic furniture and so far did not find damage from these critters. Would suggest this facility invest in some type of rodent repellents for their units so no one else has to deal with finding surprises in their belongings.

Évaluation :

5

Me gusta mucho la seguridad

Évaluation :

1

The employees were all fairly friendly and helpful, but none of the employees were wearing masks inside the building the two times I went. When getting my account set up, there were two employees working at the computer without any sort of mask. When checking out, there were three employees working on and out of the building. One of the employees did have his mask on while outside, but when I saw him inside later, he and the other two employees were not wearing masks. I felt very unsafe. In addition, the couple of customers I saw inside the storage warehouse were not wearing masks either (which I acknowledge is a lot harder to control).

Évaluation :

4

My storage unit had rat bait in it and a couple of holes at the ceiling.

Évaluation :

2

When my debit card was going to be charged for the next month, it could not be. I did not know this at the time but the employee knew that and did not contact me to let me know. Instead, he let it go three days until finally letting me know he was charging me $15 extra for being late. I tried to tell him this, but he did not seem to care and charged my card anyway. So instead of $103 I paid $118. I know it isn't that big of a difference but during times like these, every penny counts and this entire ordeal was very unflattering. It was like HE was making that $15 and did not seem to care what I had to say. I hope Uhaul can help me with this issue or else I will take my business elsewhere next time.

Évaluation :

5

Getting to the locker was easy and the associate at the site was very helpful. I was very happy with the whole experience

Évaluation :

5

Facility was clean and well maintained. Service was helpful and kind.

Évaluation :

4

I have a concern for the employees as sometimes they work alone and in this day and age that's unsafe, anyone could go inside while the employee is outside and anything could happen when they return to the inside. And I was very upset your company does not prorate the unit, my unit was from 6 to 6, I checked out on the 20th, that's 15 days early, I feel I should have gotten a reimbursement for those days

Évaluation :

5

Quick check-in. Clean facility. Helpful nice people.

Évaluation :

5

Very helpful staff willing to answer any questions you may have

Évaluation :

5

Merci

Évaluation :

3

24hour access was a life saver. No lights in storage rooms gets inconvenient. It would be nice to use big door after hours not just the regular entrance with a door stop to push items over

Évaluation :

5

Very helpful staff, clean & dry facility, planty of carts to move my things ~ no complaints!

Évaluation :

4

Ryan was very, very helpful. With all the stress i was under, he was very understanding.

Évaluation :

3

Staff was friendly. Access card couldn't be created becuse of computer problems. We think it's bizarre to have upper level storage units. The stairs were an unpleasant surprise.

Évaluation :

5

Friendly and knowledgeable! Will recommend to my local friends! Merci.

Évaluation :

5

Very good service. Storage units are accessible and clean.

Évaluation :

4

No problems other than mouse poop all over everything. Gross!

Évaluation :

5

Very helpful staff

Évaluation :

5

It would be in the best interest to revise the duties and liberties of the call centers in giving promotions, they appear to always cause more harm than good.

Évaluation :

5

Convenient location and access

Évaluation :

2

Your staff is downright terrible.

Évaluation :

3

I had rodent dropping on most of my furniture.

Évaluation :

5

Ryan, a men with word. Dante also provide an excellent service. 100 % recommended this location.

Évaluation :

5

The general manager was very helpful, patient and professional in helping us get 2 storage units. Everyone else was very helpful when we went back to store our contents. Merci.

Évaluation :

5

Customer service was great

Évaluation :

2

Some of my things were damaged and dusty like if someone burnt it

Évaluation :

3

Great customer service, great security, but a little rough around the edges.

Évaluation :

3

We rented unit #173 for 1 month. It was dark and dingy with no light. There was a rat trap in the corner. When we moved our stuff out there were rat droppings everywhere. Wouldn't recommend it.