Évaluations des clients U-Haul Moving & Storage of Masterson Station

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Masterson Station

Cote générale :

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KOBE J.
Évaluation :

I was not informed that if I waived the Collision Damage that I would be charged $20. When I received the final receipt, I had to look up what CDW even was! I also filled up the tank to exactly what was in it when I picked it up and was charged an additional $5 because it said that I didn't fill it up all the way, which wasn't the case. So I'm not very happy about $25 extra in charges that I didn't anticipate.

Terry L.
Évaluation :

Le client n'a pas laissé de commentaire.

Tracy C.
Évaluation :

Nothing.

David P.
Évaluation :

Le client n'a pas laissé de commentaire.

MARIA B. | Expérience générale |
Évaluation :

Justin was the BEST! VERY HELPFUL AND KIND. THANK YOU. MARIA B.

William J.
Évaluation :

The same value

ROBERTCURTIS F.
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Le client n'a pas laissé de commentaire.

James J.
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Le client n'a pas laissé de commentaire.

Patricia M. | Premières impressions |
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Le client n'a pas laissé de commentaire.

ruth C.
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Le client n'a pas laissé de commentaire.

Richard M.
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Le client n'a pas laissé de commentaire.

Keith W. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Bryan Y.
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Le client n'a pas laissé de commentaire.

Chad P.
Évaluation :

Le client n'a pas laissé de commentaire.

JOSEPH C.
Évaluation :

none

Michael P.
Évaluation :

I used the iPhone app to reserve the tow dolly. I was given choices of pick up locations and chose to pick up the dolly from the same location from which I was picking up a moving van. Two days prior to pick-up, I received a call from Uhaul stating that Merchant street was the dolly pickup point and that they could not arrange to have it available at the Nicholasville location where I was getting the van. If you offer the option to choose locations, make those locations happen. I lost hours of productivity on a quick turnaround trip because Uhaul wouldn't move the dolly pick-up location to what I agreed up on weeks prior.

MELANIE T.
Évaluation :

Le client n'a pas laissé de commentaire.

BRIAN N.
Évaluation :

Le client n'a pas laissé de commentaire.

William H.
Évaluation :

No need to do anything except keep up the great service

Kenneth H.
Évaluation :

Billed for additional month, which was frustrating

WILLIAM D.
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Le client n'a pas laissé de commentaire.

ROBERT H.
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Le client n'a pas laissé de commentaire.

SONNY D.
Évaluation :

Proper inspections of rentals.

BRIAN M.
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Le client n'a pas laissé de commentaire.

JAMES J.
Évaluation :

The girl that checked me out was great. The first vehicle didn't sound right so she got me another without me having to ask.

Leah W.
Évaluation :

Great experience!

JOSEPH C.
Évaluation :

Nice staff Very helpful

MARIA B. | Premières impressions |
Évaluation :

Justin and his assistant on the desk were very helpful and had pleasant personalities.

Taylor M.
Évaluation :

Le client n'a pas laissé de commentaire.

Angela C. | Expérience générale |
Évaluation :

I'm still at the u-haul storage don't plan on leaving anytime soon

Maria B.
Évaluation :

All good!

Loran S. | Expérience générale |
Évaluation :

Used it for 18 months. Nice workers & managers.

JOSEPH R.
Évaluation :

Le client n'a pas laissé de commentaire.

Howard M.
Évaluation :

I want to thank you all. I feel I was treated with the utmost courtesy and respect my only issue is the trailer that I wanted to rent the one design for a motorcycle is not available for one way Rental. Hopefully in the future Uhaul will address this

Erin G.
Évaluation :

Le client n'a pas laissé de commentaire.

James C.
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Le client n'a pas laissé de commentaire.

MICHAEL R.
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Le client n'a pas laissé de commentaire.

Robert M.
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I was very impressed. especially with the communication. When u-haul needed to call me, they texted me first, telling me to expect the call. Amazingly helpful. Then the phone calls to finalize the pick up were very helpful. all in all a great and easy experience

GARY M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Jennifer P.
Évaluation :

Le client n'a pas laissé de commentaire.

Kevin B. | Expérience générale |
Évaluation :

Every time i use this location for rentals they are 110% I have never received better service with any other location or competitor. Justin and his team do a fantastic job.

Scott S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Susan H.
Évaluation :

I always rent from this location. It is extremely clean, and employees are very friendly!

Blain F.
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Le client n'a pas laissé de commentaire.

mike F.
Évaluation :

Great staff and service

DANIEL N.
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Le client n'a pas laissé de commentaire.

Elissa B.
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Justin and his team are truly amazing. They went above and beyond to fix a mistake I made, they treated me with professionalism, respect and compassion. They continually helped me even after I had picked up my equipment and supplies. I really cannot say enough good things about every single one of them. It was, BY FAR, the best customer service I have ever received from ANY business!!

Kaila S.
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Le client n'a pas laissé de commentaire.

MICHAEL D.
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Le client n'a pas laissé de commentaire.

BILLY A.
Évaluation :

Jade is awesome There to help and make sure customers are happy She is very sweet

Richard W.
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Le client n'a pas laissé de commentaire.

Patrick J.
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Le client n'a pas laissé de commentaire.

Melissa W.
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Le client n'a pas laissé de commentaire.

Clinton L.
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The service from time I walked in to time I left was excellent really nice friendly kind people very detailed at explaining how everything works and ensuring I understand everything before I left thank you for giving me the best experience possible..

bill b. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Ruth M. | Expérience générale |
Évaluation :

Justin goes above and beyond with his job Always helpful, polite, and willing to help with anything. I needed to store zero turn mower until moving in my house, they measured the hallway for me to assure I could use fit. Would definitely use facility again!!

BILLY B.
Évaluation :

Le client n'a pas laissé de commentaire.

COREY T.
Évaluation :

Le client n'a pas laissé de commentaire.

Clarence H. | Premières impressions |
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Le client n'a pas laissé de commentaire.

CLARENCE H.
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Le client n'a pas laissé de commentaire.

CECIL H.
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Le client n'a pas laissé de commentaire.

David S. | Expérience générale |
Évaluation :

The only problem I had with this U-Haul storage was the inability to get the billing correct. On 4 occasions I had to work with a U-Haul customer service person or staff on site to reset my billing. I set me storage unit up on "Auto Pay and provided my Discover Card." I was charged late fees and locked out multiple times because no one could setup the auto-pay correctly. I understand one mistake but to have this happen 4 times in roughly a 7 mo time span is unacceptable.

STEFANIE H.
Évaluation :

Le client n'a pas laissé de commentaire.

MADHAV D.
Évaluation :

It was the fentastic experience using u haul

Konner K.
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Le client n'a pas laissé de commentaire.

Nicholas D.
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Le client n'a pas laissé de commentaire.

Jonathan S.
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Le client n'a pas laissé de commentaire.

John B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Kim G.
Évaluation :

My stuff is in storage at this location and I'll let you know how that part goes at a later time but so far the u-haul facility here and staff have been great. Do recommend for storage needs. The facility is clean and secure. The staff is very pleasant, knowledgeable and helpful.

JAMES J.
Évaluation :

Excellent service from very efficient staff

Karl S.
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Le client n'a pas laissé de commentaire.

Paul C.
Évaluation :

Professional, friendly personnel with clean, dependable equipment.

TAYLOR M.
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Le client n'a pas laissé de commentaire.

CHARLES P.
Évaluation :

Thank you Justin at pickup location. Very professional assistance.

LUCIAN N.
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Great and accurate service.

eric B.
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Le client n'a pas laissé de commentaire.

TIFFANY C.
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Le client n'a pas laissé de commentaire.

KENT O.
Évaluation :

Trailer COULD have been cleaned a little better.

CHARLES E.
Évaluation :

Le client n'a pas laissé de commentaire.

PINERO D.
Évaluation :

Le client n'a pas laissé de commentaire.

Porfirio M. | Premières impressions |
Évaluation :

I would rate this location as unbelievable!!! We have never encountered a facility as nice as this anywhere. This place was amazing, very well run, immaculate, very secure, we are spoiled for all other storage units.

Chris S.
Évaluation :

Great experience. Staff exceeded all expectations for friendly, helpful service. Fantastic experience.

Shanai S.
Évaluation :

Have put at the front desk at all times or near.

Thomas K.
Évaluation :

Le client n'a pas laissé de commentaire.

Caleb T.
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Le client n'a pas laissé de commentaire.

Shanai S. | Premières impressions |
Évaluation :

Justin was great!!!

SAM W.
Évaluation :

Jade and Justin were great!

Katherine T.
Évaluation :

Great customer service and friendly staff

Mitchell S.
Évaluation :

I tried to call a few times to extend the rental. I was sent to a corporate customer service line where I was expected to wait over 15-20 min...not in this lifetime. There has to be a way to contact/leave message regarding your rental that doesn't require a ludicrous wait.

Kaitlyn W.
Évaluation :

Le client n'a pas laissé de commentaire.

JUANITA M. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Angela T.
Évaluation :

We drove about 5 miles and had to return within the hour and scheduled another appointment time but they only gave us $4 off. This is not how you have return business.

Brandy C.
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The customer service agent was 10 mins late opening the store, and the truck he provided wasn't cleaned. There's was feces in the back of the truck. Presumably from an animal since there was dog/cat food in there too.

TERESA L.
Évaluation :

Loy

MIHEE J.
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Le client n'a pas laissé de commentaire.

Laura W. | Premières impressions |
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Le client n'a pas laissé de commentaire.

William F. | Expérience générale |
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Le client n'a pas laissé de commentaire.

SHELLEY A.
Évaluation :

Could not get the website to work while dropping truck off after hours and had to end up paying a convenience fee. The truck was dirty on the inside.

JESSICA B.
Évaluation :

Le client n'a pas laissé de commentaire.

Jonathan H. | Expérience générale |
Évaluation :

N/A

John D.
Évaluation :

Le client n'a pas laissé de commentaire.

Joseph R.
Évaluation :

Location was great. The truck I was given was very old and did not run well. Truck was blocked in on my arrival. I asked for a new truck but they would not give me one. When I tried to return the truck, the truck died en route and would not start. I called for roadside help and they told me to just try and drive it back and hope for the best. All of this could have been avoided had they just offered a new truck when asking.

Clarence H.
Évaluation :

Le client n'a pas laissé de commentaire.

DASHAWN F.
Évaluation :

Superb staff and exceptional customer service.

KAPILMANI A.
Évaluation :

Excellent service,

STEPHEN G.
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The lady that helped was great . I cannot remember her name.

Rdhamraj M.
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The employees I encountered for this transaction were truly exceptional.

Lorabeth S.
Évaluation :

I loved the whole experience. Staff were so amazing and friendly. Facility and all equipment super clean. I'm definitely going back to Merchant Dr uhaul in the future. Thank you so much!!

ELIZABETH J.
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Le client n'a pas laissé de commentaire.

ANITA Y.
Évaluation :

I really like everything 😊

Eric H.
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Le client n'a pas laissé de commentaire.

Michael E. | Expérience générale |
Évaluation :

I don’t think that I have ever had a better experience with customer service in my entire life , Justin and the entire staff were very helpful with anything I needed. They remembered who we were. And treated us amazing . I will definitely be sending people his way way in the future and will use this site for any other needs I have . Keep up the great work you guys are awesome and thanks for all of your help these past few months !

tony M.
Évaluation :

Le client n'a pas laissé de commentaire.

James Y.
Évaluation :

WOW!! AAA +++ !!! I'm not usually one to leave reviews of any length, but my recent experiences at the Merchant St. location in Lexington, KY are compelling me to do just that on this rare occasion. As a former general manager for a large chain restaurant, I know that customer service is the key in generating repeat business and along with that, revenue. I observed exactly what corporate management hopes they will see out of their retail establishments to drive their branding. Every staff member that I've had contact with at this location has gone above and beyond in regards to customer service. I seriously couldn't even begin to think of one negative thing that I've experienced. It is also the nicest and by far the cleanest U-Haul I've ever been to. I rented a truck from this location the other day, and the team member that rented the vehicle to me was super polite and professional. Not only that, but he also took care of me due to another U-Haul overcharging me in the recent past. The general manager, Jason, is the pinnacle of customer service. I will be solely using the Merchant St. U-Haul from here on out. I will also be recommending this location to anyone I come in contact with who is needing to rent a storage unit or moving truck. Thanks again Justin and tell your employees to keep up the amazing work!! I couldn't be more enthusiastic about all of my experiences at your store.

Larry D.
Évaluation :

Le client n'a pas laissé de commentaire.

DAN G.
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Le client n'a pas laissé de commentaire.

Penny G.
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Le client n'a pas laissé de commentaire.

Shelli W.
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Le client n'a pas laissé de commentaire.

Isaac J.
Évaluation :

St. Clair was professional, friendly and a good person. Thanks for your great service and it is appreciated!

Justin T. | Expérience générale |
Évaluation :

Very Pleasant

Tamara P. | Expérience générale |
Évaluation :

This U-haul storage facility is clean, secure and easy to use. The staff are helpful, knowledgeable and friendly. I would definitely recommend this U-haul storage facility! Thank you for a great storage experience.

JEFFREY T.
Évaluation :

Make sure that when a customer has a reservation for a certain day that the location is open, went to 3 locations before we were able to be properly tooken care of and then we didn't get what we originally reserved..

YVETTE CHRYSTAL H. | Premières impressions |
Évaluation :

Was having a bad week and it was so nice to have all the staff help me through the process of renting a truck and a storage space. Wow!!!

tennis S.
Évaluation :

Le client n'a pas laissé de commentaire.

Shelli W. | Expérience générale |
Évaluation :

I was very impressed with the facility. The store manager was incredibly friendly and went above and beyond in assisting me when needed. I would use this facility again if needed and definitely recommend it.

Adam O. | Premières impressions |
Évaluation :

Cleanest storage facility I have used.

Monique B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

LANDER P. | Premières impressions |
Évaluation :

The facility is very clean and spacious for the purpose. Staff was friendly & helpful,Question was answered in a timely matter Convenient to travel too the area

Robert F. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Tommy B. | Expérience générale |
Évaluation :

Justin is a five-star manager.

Robin R. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Jeffrey A. | Expérience générale |
Évaluation :

Justin and the staff were very accommodating.

heather b. | Premières impressions |
Évaluation :

GREAT customer service 😍

Robert R. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Jeffrey A. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Zachary C. | Premières impressions |
Évaluation :

Jadelyn and Lacourtney were super friendly when checking in for the storage unit. Jadelyn gave me a tour of the facilities and was very friendly through it all. Lacourtney has very good customer service skills, and was quick and efficient in checking me in. I will definitely recommend this facility!!

Neptali C. | Premières impressions |
Évaluation :

Excellent customer service, very clean facilities and lots of helpful equipment for movement.

Gary S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Emily P. | Expérience générale |
Évaluation :

I would highly recommend to anyone needing self storage. It was extremely convenient to be able to pick up the U Haul and access self storage in the same building. It was easy to load and unload items because you can back the truck up to the main storage entrance and they have a bank of rolling carts that are available to help get your items to your room! The storage area was spotlessly clean and the temperature controlled rooms added extra peace of mind that anything and everything you stored was safe. I would have to say this was quite possibly the most friendly and helpful staff I have ever encountered. It was very easy to find someone if you needed assistance and every person was knowledgeable. If I need self storage in the future and for anyone that needs self storage - you won’t regret choosing this location.

KATHERINE W. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Thomas F. | Online Move In |
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Le client n'a pas laissé de commentaire.

Stewart B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Temperance L. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Roy P. | Expérience générale |
Évaluation :

Justin went beyond helpful. Very conscientious.

Tamara P. | Premières impressions |
Évaluation :

Friendly service and convenient unloading of items for storage. Very clean and secure facility. Thank you!

Emily P. | Premières impressions |
Évaluation :

Was helped by two associates and they were friendly, helpful and knowledgeable about the storage and equipment return. Took time to explain the facility and access to me even though it was near closing. They continued to be helpful and friendly during our “move in” the next day. Returning the U-Haul was quick and effortless. Would highly recommend to anyone looking for storage or truck rentals. Kudos to the associates for a clean, organized and user friendly location.

Kevin M. | Premières impressions |
Évaluation :

Best storage facility ever. Period. Justin and his staff were truly amazing and went above and beyond. I never thought I would have such a great experience at a uhaul, but they proved me wrong. It was like having a personal concierge at a six-star hotel, even though the ratings only go up to five-star. They were that good.

Lesley G. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Chase J. | Premières impressions |
Évaluation :

On memorial day the guy that checked me out was cool AF. Glad they were open on my day off!

Linda W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Mary H. | Premières impressions |
Évaluation :

General manager Justin Thompson is in charge @ Leestown location and providing first rate service!! This gentleman went above and beyond the call to provide service to a number of people the day we moved in. Very cool , calm & collected during a very busy day. We highly recommend using this location for your storage needs or truck rentals. You will be pleasantly surprised at this gentleman's ability to process you in a timely & professional manner whether you registered online or just walk in. Well done Justin Thompson!

Michael C. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

brian d. | Premières impressions |
Évaluation :

Guy helping Dustin or Justin very polite n helpful

Mirian R. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

trinity R. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

William C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Angie S. | Premières impressions |
Évaluation :

St. Clair is super friendly & helpful!! Justin is always fantastic as well!!

Ashley L. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Margaret D. | Expérience générale |
Évaluation :

Staff was very helpful in getting to our storage area. We had an appointment and were going to be 45 mins. late ,When I called they changed the reservation time. I have used U-Haul for many years .

William C. | Expérience générale |
Évaluation :

Very pleasant experience.

Luis C. | Premières impressions |
Évaluation :

Great customer service

Jill C. | Expérience générale |
Évaluation :

Josh was very helpful!

Debbie W. | Premières impressions |
Évaluation :

I would to have the 24 hour access soon. Super fast and easy to start the rental process

ryan l. | Expérience générale |
Évaluation :

Not being open past 5:00 pm is somewhat inconvenient, but the staff was super friendly and cooperative. Anne and Justin were very easy to work with

Maurica G. | Premières impressions |
Évaluation :

Fast Friendly Customer Service I was In/Out in less than 10 minutes and on the road This facility is very update and very clean and convenient.

John B. | Premières impressions |
Évaluation :

Ann was great to work with. Made signing up quick easy. Storage facility was clean and easy to get to my unit

ryan l. | Premières impressions |
Évaluation :

Ann and customer service was superior and will ensure I will come back

Dennis B. | Expérience générale |
Évaluation :

Would be nice if you had better access to the storage area and didn’t need to use a cart

Andy E. | Expérience générale |
Évaluation :

Everyone was friendly! One of the best I’ve been too!

Brandon B. | Expérience générale |
Évaluation :

Good staff. Put my mobile storage units inside at a dock door because it might rain.

kenneth m. | Expérience générale |
Évaluation :

I have not had business with u-Haul for months, and You wanta review... well here ... 0.... your company is garbage to message me for a use not even in my name. Enjoy your Dissatisfaction rating.

Non reviews have been submitted for this location.

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