Customer Reviews for U-Haul Moving & Storage of Lehi

1 422 évaluations

219 E McKellips Rd   Mesa, AZ 85201
(On McKellips west of Mesa Dr)

(480) 834-4198

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(480) 834-4198

219 E McKellips Rd
Mesa, AZ 85201
(On McKellips west of Mesa Dr)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Damari v.  |  Expérience générale 
Évaluation :
5

Truck was dirty on the outside and “check oil soon” was on every time on I turned the vehicle on.

Mark F. 
Évaluation :
5

Courteous and well trained employees.

JERRY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nelson B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Diana P. 
Évaluation :
3

The staff wasn’t very welcoming.

Jim V.  |  Premières impressions 
Évaluation :
5

No comment

HAZEL E. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

RENEE B. 
Évaluation :
5

My original drop off location was D&T Golf Carts. I arrived at that location where I saw several U-Haul trailers. The employees at D&T Golf Carts were very rude and unprofessional. I spoke with 3 employees at D&T all refused to assist me. I took the trailer down the road to a U-Haul store. They were very helpful and did not charge me for dropping at a location that would accept. If I have to use D&T in the future I will look elsewhere for my rental needs.

George S. 
Évaluation :
5

Have more trucks and lower the price

Kenneth C. 
Évaluation :
5

I always recommend u-haul to friends and family. Thank you for being there for me.

Rosalinda E.  |  Expérience générale 
Évaluation :
5

Associates were extremely helpful and I'll continue to drive the extra mile to use that location.

JULIAN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myron J.  |  Expérience générale 
Évaluation :
5

Great experience and the moving men were outstanding,

Sharon R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY M. 
Évaluation :
2

The price kept getting more expensive the longer i was here. When it rained some things got wet didnt look like it leaked just accumulated condensation in the unit.i had to throw a few dressers away because of rats. Customer service was always availible.

Jared G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S.  |  Premières impressions 
Évaluation :
1

Just read the notes attached to my phone number. And you have my last name wrong. Worst experience I've ever had and will never use your company for anything ever again.

Nikki A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Patrick J. 
Évaluation :
4

When returning the truck the gentleman was a little rude. Other than that it was good.

Julia H. 
Évaluation :
5

Gina was awesome!!!

Joseph A.  |  Premières impressions 
Évaluation :
5

The staff at this uhaul were exceptionally friendly and outgoing. When I move again I will be returning to this location if only to say hi to Margaret and her team again. Great people!

Miriam W. 
Évaluation :
5

I had my unit since 2017 and here it is 2021. No problem ever  I would definitely recommend!!

Pamila G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Atef N. 
Évaluation :
5

Amazing customer service!

MICHAEL V. 
Évaluation :
3

We had to rent a uhaul to get my kids from AZ to Nashville. We were vacationing and my son tested positive for Covid. He was suppose to fly home & we didn't want to be socially irresponsible & expose others to the virus so my husband & I cancelled our vacation to drive him and his family home. My frustration was that we had just spent 170 $with Uhaul to get them out there and when we went to rent it to come home the charge was 510 $plus tax. This seemed like quite the rate hike. I told the lady our predicament. She tool 100 $off which was really nice. She said she would like to do more but too many people were pretending to have Covid so she wasn't able to be sure I was telling the truth. As you can imagine, after being in quarantine for several days, cancelling our trip, and doing the socially responsible thing (not letting him fly) , I was quite offended that she said I was out of luck for more help because other people were dishonest and I might also be. Again…I appreciated the 100 $off but that still seem 460 $still seemed incredibly high. I wish I would have had another option.

Elaine C. 
Évaluation :
5

The manager was very kind and patient with me. I would highly recommend using this location for your moving needs.

Amber T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michae D. 
Évaluation :
5

if you are a loyal customer and only rent from them..... perhaps after 25 rentals within a year the renter could get one 19,95 rental for free after the 25th rental. Paying for the mileage etc. But getting the 19,95 paid by the store or UHAUL.

Hazel E. 
Évaluation :
5

Nothing everything was top notch. Everything was clean and organized. Employees were courteous and the service was fast. I would definitely use this again for any future truck needs.

Valerie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margot S.  |  Premières impressions 
Évaluation :
4

I reserved a 20 foot truck. The morning of the reservation, I was notified that I could only get a 15 foot truck at a different location. Due to this, I had to make two trips which not only took more time, it also cost me more money in the end. I used more gas and drove double the miles. In turn, instead of paying 99 cents a mile I paid 59 cents a mile, but having to do double the miles and double the fuel, this cost me more money and more time of my day. The systems should be better and not allow people to reserve trucks that are already reserved. This type of stuff really causes major inconveniences. I rely on uhaul to give me what I reserve.

Nicholas W. 
Évaluation :
5

The staff was very friendly and accommodating

Francine M.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

alayza L. 
Évaluation :
5

Sean was able to figure out why the Lindsay and Main location was trying to charge me double, and get me hooked up and working again in no time. I'll just go here next time and save the frustration.

William P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald H. 
Évaluation :
5

I have nothing to say

hazel E. 
Évaluation :
3

Service was great for the gentlemen who helped us. Except for one employee who was being very rude to the one gentleman helping us. The man asked for his help and he was very rude back to him and created a very uncomfortable environment for everyone in the room.

Oceananna S. 
Évaluation :
4

Fix muffler. Improve reservation help on phone.

Gordon W. 
Évaluation :
5

Quick efficient service and friendly personnel.

Richard B. 
Évaluation :
4

I tried to address a few issues with regard to the truck. Three guys sitting there. They listened but did not seem to care. Their attitude was, well nothing we can do so move on. Also, the truck had to have oil added halfway through the trip and again was depleted of oil at the end of the trip. There was some type of governor placed because the truck was stuck at 75mph which made a dangerous situation in passing traffic and not being able to pass nor pull back in behind because 4-5 cars are on your tail. Very dangerous. There should have been a disclosure regarding this. I have rented from uhaul previously and never had this situation. The 200 cost difference from day to day is ridiculous.

JEAN S. 
Évaluation :
5

Was a great experience overall!!

Robert M. 
Évaluation :
5

Your calls always came up as spam and always called while I was working. I would love to be able to respond to questions and driver times online so.that I don't miss a pick up or drop off time.

Jenn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose G.  |  Expérience générale 
Évaluation :
2

Overall customer service is horrible. Not specifically at the Lehi location but every location. No one seems to know what is going on. It appears that the employees make up excuses and rules as needed to save face. Communication and customer service skills need to be worked on. Every time I called in it took at least 20 minutes to get a live person on the phone. My moving experience was very mentally and physically draining. Moving is hard and Uhaul makes it harder. By the way I am still waiting for my delivery refund from San Antonio.

Kimberly L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DeWey M. 
Évaluation :
2

The lady who helped me was rude and expected me to know the process. Also reserving a uhal doesn't guarantee you the uhaul.

Mario G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delia R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT O.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hazel E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Branden L. 
Évaluation :
5

Douible check truck for damage, current registration and the the headlights work. Double check gas guage as this is the 2nd time the contract was off by a 1/4 tank...i.e. said 1/2 tank but actual gas left was only 1/4 tank when started up.

Michael G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Everett J. 
Évaluation :
5

One of the best u haul centers I've ever rented from.

Salvador C. 
Évaluation :
5

Best place to rent a u-haul

Dale W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina E.  |  Premières impressions 
Évaluation :
1

Lady at the uhaul location was very rude & not helpful. Communication was poor with getting our Ubox dropped to our location. Staff from moving help communicated well and was nice, they also had an issue with the staff at The uhaul location

Jasmine B. 
Évaluation :
3

Delivered an incorrect U-box to our home

Dani B. 
Évaluation :
1

Requested furniture dolly online and when I arrived, they were all out and was told I could buy one that was in stock on the floor. The truck I rented was not in the spot I was told and therefore I had to reverse it out of the back with no support. I also requested to be able to drop truck off at a different location, but was told I couldn't and needed to bring it back after. Lack of customer service.

John R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leticia R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARSHALL R. J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA H. 
Évaluation :
1

Fire the two idiots that close up the place. They showed little interest in doing their jobs or being helpful.

Robert H. 
Évaluation :
5

Josh was amazing!

Kassondra T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Fast friendly simple, I will always use this U-Haul location when I need it. Sean was great , cool dude....

Thomas C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Suzanne P. 
Évaluation :
5

They really went above and beyond to help me with this rental, and they just happened to be there later in the evening and I was able to return my equipment after hours. They were friendly and helpful

Lesel B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

alyssa b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Sinjin Kirkpatrick is a great employee

Paula C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark K.  |  Expérience générale 
Évaluation :
5

Tyco and the staff were friendly and helpful, despite arriving 15min before close. They were very helpful with the drop off process, thank you!

ALEXANDER L.  |  Premières impressions 
Évaluation :
5

S.O.

Nelson W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janice C. 
Évaluation :
4

Billing/Invoicing was a mess. By the end, I was over-charged (credit card) by 180,84 $, and with the various invoices (some of which did not have correct math), I needed to itemize everything myself, determine the sales tax by reverse-calculation, and then provide the correct total and ask for a refund. Eventually, I had to call another time to get the manager to approve of the refund. Finally, the refund showed up and now I can rate the service :-) Otherwise, things turned out just fine.

David J. 
Évaluation :
5

Justin Tovar has great customer service! I will continue to use this location in the future based on the experience he provided. Expedient, friendly, and courteous. Merci.

Brianna S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas M.  |  Premières impressions 
Évaluation :
4

See comments about requiring Uhaul to specify and put a drop off location in their computer system. Uhaul dealers can and do routinely not accept returns.

THOMAS A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony P. 
Évaluation :
3

Staff could be a little more customer friendly

Raymundo M. 
Évaluation :
1

Doug that answers at (480) 352-8330 & (480) 833-0555 is rude & unprofessional. He called me an Idiot when I called his number the second time; I got it the first time from Apple Maps the second from google from a place I just visited. All I wanted to do was report a damaged headlight. He was so rude I drove back down to the uhaul in Mesa to see if he was there & they said he wasn't. They said it must of rolled over to dispatch. They gave me a dispatch supervisors number & it rang & rang then beeped a no voicemail. I hate dealing with uhaul.

Jesse S. 
Évaluation :
4

First of all, I reserved the truck over a month in advance, and the morning of the pick up I got a call and they said they didn't have any trucks and sent me to another location in Mesa (rather than Tempe) which was inconvenient, took away from time we needed to move, and meant more miles. Then the truck we rented had some type of problem with the gas tank where when you fill it with gas in just comes pouring out from under the truck. I notified the location and they took it our of service I'm sure. So overall, not a great experience. All the staff were helpful, but the experience was poor,

Ian S. 
Évaluation :
5

Sean was above excellent in his customer service! Grade A all the way! He listened to my requests, very accommodating and kind as he spoke to us! Give him a raise!

Katina T. 
Évaluation :
5

Absolutely no issues at this location from my perspective.

Kevin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronnie T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Katherine B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Garey T. 
Évaluation :
1

Keep a promise and have the vehicle at the location originally chosen. Hire people that are competent and not like they are hung over or on drugs. Terrible customer service! Ill never use or recommend U-Haul again. Very disappointed.

Daniel P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alyssa H. 
Évaluation :
4

Rent payment went up, but was great overall.

charlotte b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathaniel H.  |  Premières impressions 
Évaluation :
2

I made a reservation for 730 for 10 hours of rental. I was late (about 9), and the woman told me my reservation would not be honored because I was more than 30 minutes late. She proceeded to treat me as though I would be unable to get a truck and was inconveniencing her throughout the entire transaction. I even went into my email from Uhaul to see if late pick up meant your reservation would be given away and didn't see that in the I was finally able to get a truck and throughout the day, the lot stayed full of trucks so I'm unsure what the problem was and why she felt the need to be rude throughout the transaction. She also did not give us the utility dolly we rented so we had to go back inside to get it. I would never willingly rent from this location again if I have to deal with that kind of customer service.

Marsha B. 
Évaluation :
4

Fix the mobile software. Five minutes to wait for approval at 7AM? And then I have to walk back in to get a key? This 20 minute process should have been less than 5.

Geoffrey S. 
Évaluation :
5

I am so grateful to have met Margaret Terrazas at this location. She was so pleasant and accommodating, such an asset to the Uhaul Family. The truck I rented was a little old and both mirrors needed constant adjusting but overall the truck served its purpose. I had planned to rent the truck an extra day but due to an unfortunate event, i needed to return the truck early. Sean Johnson checked me in and was so understanding and personable that between he and Margaret, they really made the entire experience pleasant. Thank you to both of them.

Sean R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary T. 
Évaluation :
5

Thursday morning the trainee and his supervisor were patient and helpful. She was good to others in line as well. A class act. Many thanks!

BRYAN S.  |  Premières impressions 
Évaluation :
5

The service attendant was efficient and courteous. I will readily use this place in the future.

John J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Harold H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barbara M. 
Évaluation :
4

The truck that was rented had 170000 miles, no tread on the tires, the engine was not properly mounted and the whole truck received vibration including the driver and passengers In such conditions the truck should not have been rented for the local move - it generated hazardous conditions as a result A loaded truck in this condition could be a serious hazard on the road Thanks

Alok G. 
Évaluation :
2

They customer service at the two locations i went to was terrible!! I ended up going to two uhauls. I made a reservation for a pickup truck, went to pick it up, and was told they did not have one. That's it. No solutions. When I told them that they should and reminded them I had a reservation, they asked if I would take a box truck, I said yes but I'm not paying the extra mileage. So they called to find me a pickup truck. Asked me if I wanted to drive to chandler or Tempe! I said I don't want to drive to either! They then said they had one in mesa. I asked them to cancel. Which was silly, I needed a truck. I called the location I was told had one, and they said they'd have one for me. The woman in the store was short and rude and a little insulting. The only polite person I had contact with at uhaual was the man inspecting the truck when I returned it.

April H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clayton T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CEDRIC K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Keith M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Javier L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary G.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ian S. 
Évaluation :
5

Awesome clean facility

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacob C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nicolas G.  |  Expérience générale 
Évaluation :
4

I went to return my two storage units. Rep told me they were too busy to come over to do final check out. He said come back before 5 pm even if we are closed we can do the paperwork. I was there 5:03 they close & refuse to talk to me. Thanks to CS I was able to returned them.

Adrian F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Martin P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dave F. 
Évaluation :
1

People were extremely rude. 2 Employees were in discussion about the recent Phoenix Suns/Milwaukee Bucs game, another employee was busy text messaging somebody (it was easy to see over his shoulder) and the woman behind the desk was very gruff. It took a little more than 10minutes for people to wrap up their busy-ness to finally get to serving me. When they did they were rude about it to. I will be happy to pay more money at Home Depot for the same trailer rental, just so I don't have to put up with the nonsense.

Charles F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARA P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Chad B. 
Évaluation :
3

Yes why was I not charged the 295 $for 750 miles when it is cheaper than the almost 370 it paid when I only went 500 something miles?

Jennifer T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TINA F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald B.  |  Expérience générale 
Évaluation :
2

I had submitted a reservation for a 5 x 10 and when I went to get the unit on 6/29/2021, I was advised the unit was sold, leaving me with no unit. I had no choice but to take the 10x 20 at twice the cost. They never offered to reduce the price nor did off any other solutions. I was very disappointed that it was rented without my knowledge. What's the point of a reservation?

Ronald S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamar C.  |  Expérience générale 
Évaluation :
5

From the moment we came in to inquire about a unit, to yesterday when we moved out, the crew at Lehi went above and beyond to answer our questions related to their facility, as well as moving questions in general. They were always willing to lend a hand out to my car with big boxes purchased, and gave great advice on products they carry, as well as corporate things like the upods. I will always recommend this location. Merci.

krissy or dan h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

darrell d.  |  Premières impressions 
Évaluation :
5

The manager was awesome I loved her a lot

THOMAS C.  |  Premières impressions 
Évaluation :
4

Everything was easy and smooth booking the room and getting the access codes. However, it stated online that I would be provided a free lock for the unit and it would be inside the unit. It wasn't there and I had to go back home to get a lock which wasted some much needed time.

Michael M.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maurice g.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nick P.  |  Premières impressions 
Évaluation :
5

Sean Jaggers referred me to Eric Gronning. Eric was extremely helpful and informative in helping me set up my account. The parking area is very clean and secure. I am very comfortable in leaving my RV in their care and look forward to keeping it there for years to come. I would highly recommend working with the U-Haul crew at this location.

Jim l.  |  Premières impressions 
Évaluation :
4

David Hudson passed away September 2020 of Covid-19. We are just maintaining the storage for his estate.

DAVID L H.  |  Premières impressions 
Évaluation :
3

I understand climate control but the temperatures never changed during the day and were around 85/90 which caused warping to my antique dresser and one of my brand new bookshelves.

Jazmyne C.  |  Expérience générale 
Évaluation :
5

Your rate was raised twice in less than a year

Monette V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manlio G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey B.  |  Expérience générale 
Évaluation :
3

The facilities were clean. The staff however were rude anytime I spoke with them at my location. If I was 1 day late they locked me out and called my friends non stop almost to the point of harassment. When I called the facility the person that answered says hi I'm going to put you on hold. So, I always remained on hold no matter when I called. I'm sure other stores are fine but the people at my store were rude

Vicky W.  |  Expérience générale 
Évaluation :
5

Squeaky clean facility!

Greta C.  |  Expérience générale 
Évaluation :
2

Well one thing I was upset about is I had a reservation for a 5 x 10 x8 climate control and got there and was told first come first serve. So I had no unit then was told they had a10x20 and it was outside now I would have to pay 163 a month not happy at all. All of my families stuff fill a corner of the unit. I would love a Unit inside and some kind of discount cause that's what I reserved and was told was waiting for me. We drove down here all the way from Maine to help my mother out cause she is ill. So money for us is tight and to jump from 78 and change to 163 is going to hurt us. So if it can be fixed we greatly appreciate it. Thank you so much. Paul M.

Paul M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean M.  |  Online Move In 
Évaluation :
2

They don’t call you back, they don’t work with you when you’re not able to pay or lose your job.

Kelli Z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian o.  |  Expérience générale 
Évaluation :
4

It drives me nuts when the lights go off some there is no way to keep them on when working for a while. You might be wasting more money by trying to save money. Fluorescent lamps cost for turn-on, not duration, and customer becomes unhappy.

Donald W.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Madeline W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christy L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James H.  |  Expérience générale 
Évaluation :
3

Too much confusion and inconvenience for an average customer. Constantly changing staff and office facilities

DONNY M.  |  Expérience générale 
Évaluation :
5

Merci

Sean S.  |  Premières impressions 
Évaluation :
5

I emptied out the storage right at closing hours. The customer service gentleman was incredibly nice and said he would stay and check me out so I wouldn't have to complete it at a different time.

Jon N.  |  Expérience générale 
Évaluation :
3

Nice facility, but too many price increases.

mike w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John or Crystal M.  |  Premières impressions 
Évaluation :
4

I've been a resident in the Scottsdale/Mesa area for 60 years and this is by far the cleanest, best maintained and well managed Uhaul's in the valley. Eric and his staff are terrific! I would highly recommend this particular storage facility to anyone looking for a safe, secure, clean and well maintained facility for your storage needs and I would definitely return to this Uhaul for any future storage or rental needs if necessary. R. Phillips

rebecca p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cary & Jeanne P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ozkar A.  |  Expérience générale 
Évaluation :
5

Thank you,i am satitfied.....

maurice g.  |  Premières impressions 
Évaluation :
1

Very ate up! The manager was very Rude to customers, 2 people had reservations on the app and the store never got any information on it. The roll up door of the unit is so weathered it barely rolls up or down. Definitely not worth the price for a run down small storage e we which is managed by rude and unprofessional people... the trainee was awesome and helpful.

joseph m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harrison L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manlio G.  |  Premières impressions 
Évaluation :
5

Online rental was quick and easy. Information was provided in text and email. Directions were very clear. The unit was ready including a lock!

Kerri L.  |  Online Move In 
Évaluation :
1

Employees were rude and not helpful. I rented a van and there were no accommodations for a little person. The staff gave me unsafe driving advice and recommended that I "call someone to drive it for you".

Katrina P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lance P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUDY P.  |  Premières impressions 
Évaluation :
5

The staff is all very friendly and helpful. They keep the faculty extremely clean and resolve any issues promptly. Have rented trucks from them also and the process is quick and easy. Highly recommend them for your storage or moving needs.

Don A.  |  Premières impressions 
Évaluation :
2

when I got everything in Pensacola Florida smooth, but when I got to Arizona the drop off spot that's when it all went bad. I was not treated like a customer and I was even threatend by some U-Haul employee who was very rude and thought I was going to have to protect myself physically bc how this guy from U-Haul was very aggressive with me and I don't think a paying customer should be treated like that. Another employee on East main Street sent me on a wild goose chase with wrong addresses to U-Haul storage locations. Out of all the associates from U-Haul in Arizona there was one who knew all about customer service and his name was Anthony from your U-Haul on 219 E McKellips Rd. Maybe Anthony should teach the rest of your team on how they should treat paying customers. Plus I did have a witness with me to verify everything I am reporting

MARIO C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R.  |  Premières impressions 
Évaluation :
3

The person that was helping he was being rude wasn't really nice

Shonda S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mirandy T.  |  Online Move In 
Évaluation :
4

Eric is there any way we can get unit MM10 weather strip replaced on the rolling door. The one there now is far beyond useful.There might be a piece left and that piece is brittle n useless...I Thank You in advance....Ozkar Acer0

Ozkar A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vicki S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Liliena P.  |  Premières impressions 
Évaluation :
5

Maggie provided information regarding location of our RV site, how to access (via access card) and hours of access to the storage facility. She let me know that for a small monthly fee, we could have access 24/7. I passed on that option as I cannot imagine a situation where we would need to park or access our RV after the standard access hours. We tried the card and it was noted that it may take a few hours until it was activated. I was provided with a temporary code so I could go to the site and have any questions addressed while I was still on the premises. I took a look and confirmed that there was a dump station as that was important to me. Maggie was kind, helpful and provided excellent customer service. I would recommend this Uhaul location to friends and family.

Colette or Jim T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirlene B.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Harrison L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FERMIN C. H.  |  Premières impressions 
Évaluation :
4

Clean and dry, air conditioning . Great, friendly staff!

roxanne h.  |  Premières impressions 
Évaluation :
4

The only problem I had was when I called back to actually rent the unit and was on hold for 15 min only to be transferred to a customer service rep (someone named Juan) who told me I had to come in and sign a contract even though I had already spoken to someone who was ready to make the deal over the phone. The customer service rep spoke to me like I was an idiot and didn't seem to want to help me. It's all good though because I called back and got another individual who was more accomodating.

kimberly t.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Dorsey T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey B.  |  Premières impressions 
Évaluation :
3

When any concern or issue arises just handling it and not placing any inappropriate blame or blame of any sort could help the process maintain its professional and business position.

R B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H.  |  Premières impressions 
Évaluation :
5

Easy check in and facilities are so clean.

Rebecca P.  |  Premières impressions 
Évaluation :
1

My experience was horrible. They rented me a unit. We walked to the unit it had already been rented. The card they gave us didn't work either. I had to finally take an outside unit. We drove over there and all the paperwork directions were wrong so we had to figure that out to even find the unit. They said they could put me on a list if an inside unit would come available but that it was a very long list and I probably wouldn't get one.

Vicki B.  |  Premières impressions 
Évaluation :
5

The drive between the units is wide and maneuverable. Doors open easily

dawna l.  |  Premières impressions 
Évaluation :
5

Great facility and professional staff. We had to relocate to a larger unit, and the staff quickly and efficiently handled that.

DAVID D.  |  Premières impressions 
Évaluation :
5

The gentleman that assisted us with the unit was polite knowledgeable and very curtious. It was a very comfortable and good experience.

Theresa C.  |  Premières impressions 
Évaluation :
5

Efficient and friendly experience

Paul L.  |  Premières impressions 
Évaluation :
5

very pleasant and helpful. Everything was explained clearly and completely

Bruce L.  |  Premières impressions 
Évaluation :
4

Service amical

Deborah A.  |  Premières impressions 
Évaluation :
4

Eric is hands down, an awesome GM. He made me feel comfortable, with no hassle or commitment to upgrade. Along with being one of the most down to Earth people I've met, he is very professional!

Gabriel B.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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