Very professional persons I’m very satisfied with the service
Jose DCustomer Reviews for U-Haul Moving & Storage of Lemon Grove
Testimonials From Recent Customers
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At the 1805 Massachusetts Ave location. There was an employee named Jerimiah. I can't express enough how polite, accommodating, informative and thorough he was. Absolutely 10 star service from him. I am 62 and have been in some sort of customer service role even as a computer programmer so I am very experienced in this area. If I had my own company I would want every employee to be like him. Merci
theodore s | Premières impressionsI rent 10 footer truck for 2hr for 11 miles end up paying 58$ how?
Jerome ENormaly the trucs are ok but the unit that i received had a broken Sun visor and the driver seat had duct tape.
CARLOS GI was in and out without a problem. :)
Elaine BThe truck I rented out had no gas in the tank. I had to go to the gas station to fill up the tank.
Afifah BI do have an issue. I went to my closest UHaul location El Cajon Blvd only to find that they no longer keep an abundance of trailers at that location. "We don't make any money on them" was the reason given. The clerk did assist me on finding another location with a trailer. Each of your locations should offer all of the services that your company offers.
CHAD BProfessional staff, rental trailer and appliance dolly were ready to go and the return process was easy too
Greg RWell stocked location. The employees were friendly, but not as informative as they could have been for first time renters using a tow dolly and driving long distance. The tire straps repeatedly fell off during transit.
Alexis WI was actually booked at a different location for my reservation and was send to the location that help us and we had the best experience even with the change of locations. Grateful we ended up where we did as it was a stress free and very friendly service. Highly recoomend this location for any/all your moving needs.
Gretchen SNothing. This team and location are awesome.
Eric KAwesome staff. The representative on the phone was also friendly. Customer service experience is an A+ all around at this office.
Theresa K | Premières impressionsYou've already improved that was my first time dealing with the technology it was nice very nice and I was very educated LOL
Marian SClean, friendly staff
Marcos LThe staff was very. Courteous
ernestine dThe staff was absolutely fantastic and very helpful.
Sonja DWe were overcharged 7000$
Paz MI put it way more fuel than there was when I received the vehicle ($100 in fuel to be exact) and I would have liked to get some money back in return. Disappointed that I wasn't compensated for returning the vehicle with much more fuel than I got it with.
Welat MThere was some question about the availability of the equipment I reserved (a pickup) when I got there, but the staff got it resolved. Service was friendly and efficient.
Patrick SHe would not accept the trailer, said he had no room for it, which a big lie, his lot was almost empty.
Lydia OLoved the whole experience, everyone on Robins team is very kind and works fast and friendly
Sierra WThe young lady that helped me was quite professional, courteous knowledgeable.
Froebel BAs above great!
shawn rRUDE CUSTOMER SERVICE
jessie sOur contract printout indicated a different drop off from the one indicated by the online app. This is horrible and underhanded business practice. Please fix the discrepancy so that customers do not get penalized for UHaul's oversight.
Eloisa SS.O.
Nguyen VAlthough I returned the trailer 30 minutes late. I explained that several accidents on the freeway caused at least a thirty minute delay. When I received the final bill, had been charged double. Since there were plenty of trailers on the lot, no one was inconvenienced, a little flexibility on the penalty might have been called for. I am a long time customer and hope to remain so
Paul SThe whole crew was great. Very helpful and friendly! I will be going back to this location for any of my further need. Highly recommend this location!
Gerald CMaybe an extra person at the counter to help customers might speed things up a bit. All employees were friendly and knowledgeable.
Cheryl BKind and welcoming staff
Muhammad LThe parking lot drop off area had a bunch of nails scattered throughout making it unsafe to drive on. I thought for sure I was going to get a flat tire. Staff were very nice and apologetic.
Trevor EThe staff from start to finish was so nice, helpful, patient, friendly & never once lost their smiles. I didn't get a chance to get their names, but again everyone was so kind. It's rare to see this type of kind energy these days. Thank you to the Uhual Lemon Grove staff off Massachusetts.
MARITZA CGreat service at this location
GUMARO GStaff at both locations were professional.
JOHN MExcellent service. Owner should be proud.
George ONothing! Everything was perfect!
Woodie JI did paperwork and was given the keys. I get out to my rental . Then the attendant Says to me didn't they tell you it won't start. I was curious ,then the attendant say's that somebody is going to jump start. It took 20 minutes for truck to get Jump-started . So my contract said I rented at 8:30am when actually finally they jumped the truck it was 9:05am. I will take my rental needs to a another U-Haul.
robert vJonathan at this location is top notch when it comes to dealing with customers. He made my experience seemless and easy and when you are moving this is so great
Catherine AGive clear direction on gas type to put in truck, nothing was labeled and I had to Google it to confirm it took gas and not diesel.
Mark KDue to unfortunate circumstances I needed the use of U haul twice in a months time. The first time I didn't have a reservation and they were able to get me set up with a van U haul with no hassle or time wasted. The second time I knew to make a reservation and again, it was smooth picking up another van with no issues or delays. Despite the busyness of the day, all the employees were kind, patient and helpful with everyone waiting for assistance. They are very well organized and timely. Can't say enough about an easy and seamless process. Thankyou to all the employees at the Lemon Grove location for all your hard work. I hope I don't need you for awhile but if I do.....I'll be back.
Loretta SRobin is kind and caring as well as professional.
julia n | Premières impressionsBy exception of one assistant manager who was rather rude I'm the evening shift, everyone else was very helpful.
Jonathan T | Expérience généraleCustomer service was bad for me. I let a worker know I had a reservation and then proceeded to help a couple that wanted a truck and spent 10+ minutes helping them. Another worker came by and helped the man who arrived AFTER me because he was making a payment for storage. During my transaction I was interrupted once again due to another customer "already has a trailer I just want to get her out" and made some payment, delaying my pick up even further. I arrived at 9:34 and didn't leave till about 9:55, felt like the 5 hour reservation I made was actually 4 and a half due to the delay. Regardless, customer service needs improvement
Jesenia CThe guys that work at the location I used were all amazing and nice and helfpul.
Catherine AI'M A SENIOR WITH POOR VISON AND OPENED THE WRONG DOOR AND FINED $50 . I WILL NEVER USE U-HAUL AGAIN.
ALBERT C | Expérience généraleCustomer service it's excellent 👍
Marvin TGood service
Zenaida RThe windshield however was dirty at night and had a glass when the lights hit it. Wasn't noticeable during the day
Annette MThe Lemon Grove Facilty is the best!!!
Maria H | Expérience généraleThe only issue I had was with the main U-Haul customer service. My pick-up location was changed the night before without confirming with me. My assigned drop-off location didn't even accept trucks over 15' and I couldn't find a secondary drop-off location without the approval of the main U-Haul customer service.
Alexia BYou guys did great ,great service thank you
Alejandro BThis is not the location that I requested for pickup and it was much less convenient than the one I selected.
Macklin BRien
Turran PTrailer brakes were out of adjustment and trailer had a blown tire on my trip.
Nicholas MThe attendants were very friendly, and very professional taught me
Charles GThis place was excellent overall great customer service
Juan RI have been going to the Massachusetts Ave, Lemon Grove location for years. The team at this location has always been professional and a pleasure to work with. Pre-registering on line helped make the process quick and easy. I don't know of anything that could improve the process.
JOHN QHave better coustmer service and trucks
Basem ERobert was great despite how busy it was.
Gilman TGreat customer service!
Jose LHorrible experience with the last truck I rented. I use Uhaul a lot.. well not anymore! Thanks a lot
Ian DVery good
john aI appreciate the price point, location, staff, but I didn't like the layout / setup of the storage. It was a 1st level storage which meant i had to use a ladder to get to it. that's too much work for me.
Henry V | Online Move InGreat customer service!
Robert MNo complaints.
MARIE C | Premières impressionsThe u Haul works were happy & helpful. They offer excellent service.
robin K | Premières impressionsFacility was good. I asked if they could prorate the storage unit we were there for only 13 days and I paid for a whole month. They told me they don't do anything like that so I'm not very happy. We are seniors and I was just trying to help Granddaughter and this was an an emergency vacatefrom the storage unit
Yvonne S | Expérience généraleThe Stff was amazing time and time again!
John D | Expérience généraleLove the service, will recommend Uhaul to any to all moving.
Donyell S | Premières impressionsBreasia and Jeremiah were helpful,knowledgable, and always courteous.
Aaliyah L | Expérience généraleThe entire staff is very welcoming, polite and helpful every time I come in and every time I call. Thank you Massachusetts!
BENJAMIN Z | Premières impressionsManager Bre are very helpful and nice 😊
Anthony B | Expérience généraleWonderful staff inside and outside
Yvonne S | Premières impressionsThe prices for a monthly rate could be lower and a discount for lemon grove residents. Local customers can have 30 % off
LAURAMAY A | Premières impressionsThe staff really looked out for me! Shot out to the manager with the pink lashes--She should get a raise!
lynora s | Premières impressionsThey were super helpful and accommodated me when I ran out of room and got me set up quickly so I could continue to move out of the UHaul truck. So grateful we found this place! Everyone we encountered was professional, helpful, and working hard!
Marit J | Expérience généraleYou get average because the manager was amazing…. The facility was not great. It took over an hour to get stairs to start moving. And that is only because the manager worked hard to get them to fit. Maybe not be greedy and take some units out to make it easy to maneuver the stairs without a struggle!
ASHLEY S | Expérience généraleThe online reservation or APP needs to be written so that your employees and costumers waist less time. Everything I put in the App had to be redone when I got the facility. It is frustrating to fill in information twice.
Scott R | Premières impressionsThe area is well maintained and I have not seen any PEST since I've been there.
LINDA C | Premières impressionsBree is amazing!
Dawn J | Expérience généraleThank you for a quick and easy setup for this storage unit.
Ashlee O | Premières impressionsStaff is the best I have ever met!
Eleine E | Expérience généraleU-Haul staff was very helpful and supported and professional and courtesy.
Freddy W | Expérience généraleI was not aware that some storage areas are on an upper level that requires stairs. I should have read the fine print more carefully. Be sure to read the descriptions online of the storage space provided.
CARMEN D | Expérience généraleVery good service overall customer service was excellent thankyou
elaine b | Premières impressionsThe only complaint I had was how extremely difficult it was to access my upper unit. The ladder provider was horrible to maneuver. It definitely took two people to try and even that was not easy. Other than that customer service was always good and respectful.
LILIA H | Expérience généraleBriasia was patient with me in helping me get set up for my first unit. When I needed another because I misjudged my space, she was quick to help me find an additional one. The man who checked in my truck was very kind. And the person who helped my mom (78 years old!) drive my car closer to the unloading was so nice to her. Another worker saw we may need another cart for unloading and she went and found one for us. I'm truly grateful I found this place!
Marit J | Premières impressionsThe only thing I would have to comment about is that it's a little hard to get onto the upper level storage. The ladder was very steep, but overall we liked the price for the storage unit.
LETICIA E | Premières impressionsGreat service and very accommodating to our needs. So appreciated the managers help and friendliness.
STEVEN C | Premières impressionsEmployees were very professional and helpful. Facility clean and accessible.
Regina L | Premières impressionsManagement goes over and above for their customers. I saw them working just as awesome with others that came in while I was there!!! All the employees had great customer service skills. You don't see that anymore! So I would definitely recommend this store to people I know and meet.
Lavonne H | Premières impressionsThank you Cynthia for being detailed and explaining everything I needed to know!
Maria L | Premières impressionsThe U-Haul experienced two roof leaks, I was called at work to come and move items to another storage room. I did not understand the rate increase every month. There were no carts readily available for me when I shut down the storage. The food was that the storage was in my neighborhood.
DIANE R | Expérience généraleMr Garcia + his team were a pleasure to talk with +ask questions. They run a GREAT facility with an assortment of clients +services. Highly recommend! for storage + moving services.
Marcdela C | Expérience généraleHaving to enter my code everytime to get in, when im unloading was a pain. But otherwise all went well.
Maria H | Premières impressionsThe lock was totally gone or missing when I went. To check in the green plastic tie had already been broken and lock that I was told should have been in the unit. For me to use and place on my unit ??? WAS GONE MISSING !! When I went in the unit at about 9:30 pm last night !! The only thing I can say I really can give a positive opinion about is the location of my assigned unit !! First one just inside the double doors would have been very convenient! The only other very concerning issue was / is the obvious , very recent water stains that are evident from a water leak that has run down the support pole holding up the roof, which shows that it encroached into the unit we just rented? As well as the water staining in our unit on our walls, & floor!! So I did not move into this unit yet!
John W | Online Move InMr Garcia and Team were each exceptional in my experiences with them
Marcdela C | Premières impressionsIt’s too difficult to move the ladders around the hallways to access the upper level storage
Timothy W | Expérience généraleThe rolling stairs are tough to navigate around. Otherwise so far, so good
Curt M | Premières impressionsPrice is ridiculous
Geneveve G | Expérience généraleGood service
JULIO A | Expérience généraleRobin Garcia did a outstanding job helping me move in, he goes out of his way to make sure if i have a issue it gets taking care of. the staff also is very perfessional and friendly. Nice Job All, Thank You. Jeffrey B Wilson
Jeffrey W | Premières impressionsNice people and nice facility, overall a very good experience
Gildo P | Expérience généraleThe owner of the facility was extremely cordial and very customer oriented/friendly. I was closing my storage unit out and it was a very stressful situation for me and my family. The owner went out of his way to make the entire situation easier and less stressful for me to which I am very grateful. I thank him very much.
Sarah H | Expérience généraleI love the convinience of the late hours. Never over crowded. People are friendly. What I liked the best is they waived my November payment since I didn't get my paycheck on time and just waiting to rent another time with you.
Maria H | Expérience généraleThe staff have always been very helpful. I dealt with Mr Garcia and Chris the last few days and the experience was great. The facility is well maintained. It's easy to contact the company. The only negative experience is the yearly rate increase.
Della D | Expérience généraleThe only complaint I have is the accessibility for the storage on top. I am a disabled veteran. Safety is my first priority and concern. To have someone step up in a ladder to put items in or take them out is dangerous. I was very surprised, discouraged and saddened that a woman or men for that much will have to climb up on a ladder to retrieve their belongings. What happened if you are inside, someone takes the ladder, how are they supposed to get down. You all ( if you haven't) eventually have a law suit file against you for negligence if someone falls. That was a deal breaker for me. Other than that. Everything was great. Your website needs to describe in detail that the storage is on top of another one and you have to climb a ladder with steps to enter or exit.
Dorthy G | Expérience généraleSome of my items stored in #280 was stolen and the rest had water damage on them. Police report was filed. The items were insured with UHALL. Most vital items (among others) were my retirement portfolio (Gold Coins and watches - over $100,000) I am still waiting to hear from UHALL in Lemon Grove since October 2022. I hope to receive some support from UHALL as soon as possible.
Jerry O | Expérience généraleService could have been faster. I'm assuming There may have been a staff shortage.
Laquita B | Premières impressionsJohnathan did everything and then some to make our storage and truck rental easy! He was incredibly kind and helpful and supportive in making the entire chaotic process very manageable and stress-free! Thank you John :)
Dakota G | Expérience généraleMuy excelente servicio y si lo recomendaría a mis amigos y familia muchas gracias y bendiciones para todo el personal que trabaja con ustedes 🙏🙏🙋♀️🙋♀️👏👏👏👍
CAROLINA S | Expérience généraleThe staff was very helpful, thank you, to all the staff.
roscoe b | Expérience générale**Outstanding** customer service. I felt welcomed, and every staff member I encountered was friendly and took the time to offer me extra assistance whenever I needed it. The fantastic way I was treated here, and the ease with which my needs were addressed made what had been a difficult and stressful situation into a much more pleasant experience. Absolutely a pleasure doing business here.
Hope L | Premières impressionsGreat place.
roscoe b | Premières impressionsYou have a real good team there
Marian S | Premières impressionsYea it's alright I guess I could of done better with a first months free waiver like I was told online. Once I get that I'll be one happy camper.
Maria H | Online Move InGreat staff, friendly and helpful. I had a bad experience in 2017
William M | Expérience généraleThis was hard for me moving my moms thing, but this location went above and beyond
Tracy S | Expérience généraleThey top storage are hard to get to the ladders are unsafe
ROBERT Y | Expérience généraleGabriel the General Manager & Staven staff were outstanding. Rate 10-A. Thank you. Steve Weissinger.
Steve W | Expérience généraleManagement and staff are okay they take care business here okay.
MARY R | Premières impressionsGabriel the manager. A 17 year veteran was outstanding. Sincerely Steve Weissinger
Steve W | Premières impressionsI made my reservation with time and just because I want to confirm at the day of the reservation, I was told that it was gave to some else that pay first buy my was a package deal with the rental of the uhual.
Luis L | Premières impressionsStaff was really nice and helped me move in. My particular unit was not available after having a reservation but the staff helped me get another unit for the next month! Security is also great here.
Cheryl S | Premières impressionsFast service
tomarkic w | Premières impressionsYou were the first one I used in my life and I saw your storage and I felt for it. You are an excellent business. Thank you for taking care my need. Yes, if I need a storage, I will go back to you definitely. Also I will recommend you to everyone. Take care and thank you again.
Terabata G | Expérience généraleLoved the 24/7 access. Staff were always helpful and friendly and professional.
GUADALUPE M | Expérience généraleI used this unit for almost a year and have no complaints.
NINA P | Expérience généraleCostumer service was Great 👍
KEVEN B | Premières impressionsI will definitely us uhaul an Storage again and recommended it.
Frank M | Premières impressionsLoved it
ADAM F | Expérience généraleThe assistant manager was always really great and helpful. Unfortunately I can't remember his name.
PAIGE S | Expérience généraleWe had two units. One unit was well lit but the smaller temperature controlled unit was very dark. Staff are very good. I had a horrible experience at the last U-Haul storage facility in Texas. Lemon Grove in CA was much better.
ROCHELLE M | Expérience généraleEverything was great except for the outside area. It was dirty, empty food containers, bottles, garbage all over the sidewalk and parking lot. Also some sketchy people hanging around the facility that made it feel unsafe if I had been the alone.
Shari H | Expérience généraleVery good experience. My only disappointment is they wouldn't apply a moved out early to my other unit. I found the staff to be very helpful. I don't like there are no trash facilities on site.
ROCHELLE M | Expérience généraleMove in was very complicated. Didn't know where to check in…! Went to get help from the customer service. They were friendly, but not very helpful. First time I went to customer service they helped me check in, and showed me on a map where my unit was. Walked around the whole placed still confused about where my unit was, and when I found it, it was locked! I went back and water in line again in customer service explaining I couldn't get into it. They sent the trainee to unlock my locker, and there was not a lock ready for me to apply. After going back to customer service a 3rd time explaining I rented online they gave me a lock, and sent me on my way.
Cory B | Online Move InWould like to access past 7pm
Hannah S | Expérience généraleReally nice people! Been doing business with this particular U-Haul, like forever. Why, because the people who work there are so Nice and professional!!
WILMA N | Premières impressionsThere was no carts available to help making the moving experience better. Walking back and forth carrying your things is not fun
Idalia S | Online Move InIt is like a Ray of sunshine to use u haul !
JOYCE H | Premières impressionsThe only issue was finding a cart available to assist with unloaded and transporting.
Hannah S | Premières impressionsThe six months that I rented my storage from U-Haul. When I went to my storage unit to grab a few things it was never a cart available. So that's why I end up switching out to another unit at another place.
RICKI P | Expérience généraleClean, convenient, friendly, professional service!
Margarett w | Expérience généraleVery helpful, and accommodating. Pleasant staff respectful well-mannered clean business and people that keep their word.
Willie w | Expérience généraleSystem was shut down and a lot of my time was wasted
SHANAE L | Premières impressionsThe whole overall experience was great. But there definitely needs to be better lighting. It was very hard to see in the units let alone the hall ways.
Sarah L | Expérience généraleThe Staff member Kelley, went out her way to accommodate me.
Ben H | Premières impressionsThe staff were very friendly, patient, and helpful with my move-in, questions, and schedule changes.
Michelle P | Premières impressionsProfessional, easy to talk with, good information
Brenda L | Premières impressionsThe inside of my unit was unfinished concrete, with dust and crumbled concrete all around. There was no lighting inside the inside the unit, and next door, labelled mechanical room was racks of servers, and a multitude of monitors. This dealership, just to make clear, had become a target of frequent smash and grab runs, some involving equipment. One day, there were three intelligence analysts in the mechanical room studying their footage of the theft of a truck off the lot. Literally, a veritable hub of Intel for the border just south via the rail line. 10/10 I would trust my stuff to them yet again. Bang on staff, management that will surprise you with the best deal even you least expect it, and really understanding.. Do not go to the National City location. They are like visiting OCS on pick up day.
CHRISTOPHER R | Expérience généraleI had an amazing experience. Highly recommend this location to anyone looking to store.
Ceasar S | Expérience généraleWe had an unfortunate reservation mix up that cost us to lose much needed time & money. I had made the reservation online for a 4x7x8 size unit weeks prior. Our son wanted to move some items in prior to our arrival/original move in date of May 22. I was able to change it to May 20 but unfortunately our son ended up not being able to borrow a truck so he did not go, which ended up being a "no show" resulting in canceling the entire reservation. I was not made aware of this cancellation policy so was very surprised to show up on the 22nd, no reservation to be found & discovering that this particular size was no longer available-only a larger, more expensive 8x10 was. We were in a 'must have' situation since we were only there to help our son for the day & the Uhaul truck we had rented at this same location was waiting. I feel a simple phone call or email to notify me of this change/no-show/cancel policy would have alleviated a lot of stress.
Melissa A | Premières impressionsHaving a Ubox was inconvenient. The actual unit i switched too was better in that aspect. Clean facility. And secure. The staff change alot. Not always practicing good Customer Service. Long waits. Constant mix ups.
Deja M | Expérience généraleI surely do not remember the name of the Me Too! Says location but I will have to say they have very well trained in friendly staff dinner we all definitely deserve a raise
Sarah L | Premières impressionsMy unit is the Second Story didn't describe on how to use a ladder to get my stuff into the unit very unhappy both have to climb the stinky ladder go in and out of my unit
Eric B | Online Move InEveryone was very professional, informative and kind. They went beyond their professionalism to make me feel comfortable about my decision.
Chad F | Premières impressionsThe manager is rude and aggressive. Threatening toward women and needs a replacement or training and anger management.
vanity k | Expérience généraleKelly was great help to me, she even went out her way to find me a cart to put my stuff on to take it to the storage.
RICKI P | Premières impressionsI'm sorry that I can't remember the young lady that helped me. She was so friendly and helpful. She took the time to take me to my storage room, and made sure everything is fine. She noticed that the door was hard to open, because it was hitting the floor when you open it. She made a phone call immediately, and it was all fixed when I came in to move my things
Milagros A | Premières impressionsVery friendly love you all service they also help you with financial when you can not pay on time do to Covid19 there will give you discount or they would wave their past do fee thanks to The manager for you all of your help manager Kelly as very understanding very helpful do appreciate I was was them for 8 months and she understood everything that was going to her thank you very much Kelly for help on the album a hard time dealing with the COVID19 How we me was my disability take it to and from my idols are really do appreciate the easy access for those that are disable R have disability You Hall Massachusetts's to keep up the good work we appreciate all the hard work and you're going to stand open door in this hard times
antia g | Expérience généraleIt was a good experience for me. I appreciate all the help that I received from the workers there.
henrietta r | Premières impressionsKelly did a great job helping me get set up. It was fast and easy!
Dawna U | Premières impressionsGreat people and great facilities.
DANIEL S | Expérience généraleGina, the marketing manager, and Daniel Rios, the general manager, we both service-oriented and compassionate. Kelli, the assistant manager, however, was not. She did not look for solutions and has rigid and uncompromising decision making tendencies, which is not helpful to customers, especially during an unprecedented pandemic. Gina was amazing through. She acknowledged my concerns and apologized, which is everything to a customer, and she followed up to ensure resolution was reached. In doing so, she'll have a repeat customer and referrals from me.
vivian m | Expérience généraleKelly and Levy were very helpful. We unfortunately had to move out, but even that experience was pleasant. We thank you all for your help.
Steve R | Expérience généraleI felt very comfortable with their staff very good people I will always use them if I need them again thank u so much.
Loretta W | Expérience généraleI moved to my beautiful apartment didn't need storage anymore. Thankyou nasim
NASIM S | Expérience généraleZahkayah was very nice and pleasant even when her day was going kinda rough. She always had a nice smile.
bessie b | Expérience généraleDue to a change in my payment method for my storage unit, there was confusion which caused delays and late fees and lien were attached to my account. I'm very grateful for the patience and professionalism of Mr. Rios, Manager. He took the time to review my account and this matter has been resolved. Thank you Mr. Rios.
FELICIA L | Premières impressionsWe are very pleased with Uhaul's staff and facility. Kiki is an exceptional employee who goes 110 % in servicing the customers. KiKi made our storage time there very enjoyable. Recommend that KiKi be rewarded for her work. Jerry & Vicky Esqueda
JERRY E | Expérience généraleGreat Staff and customer service.
Rosalio R | Expérience généraleRenting storage space from U-Haul was the easiest ever!! No contracts and oodles of paperwork to fill out, just pay and store, SIMPLE!! I appreciated this more than anything. Prices were reasonable, clean interior spaces, and a convenient location made the entire experience a pleasure. Thanks for being there when I needed you. Your facility will be first in my mind if extra space is needed in the future. Big thanks to you!!
Toni B | Expérience généraleGreat customer service from all the staff members.
Rosalio R | Premières impressionsOn Friday July 31st, everything was excellent great customer service dispit the traumatic experience everyone dealt with, the online had a mess of things but Levi helped us and accommodating me in my time of need. On Sunday the 8/2/20 I had a different experience I did not receive the care like on Friday, I was not pleased with how the day turned out due to not having all information. On 8/4/20 my storage had a flood and Levi again went above and beyond helping me get my unit in order, Daniel the manager went above and beyond as well. I'm happy they helped me.
Monika B | Premières impressionsSandy was super helpful and so kind. She made me feel very comfortable and safe while getting my storage unit set up. Best experience I've had with u-haul yet!
Ashley L | Premières impressionsSteven was very helpful in finding us a cart for moving, very polite and respectful.
Jeunita R | Expérience généraleStaff at U-Haul made moving in easy and convenient, thank you! I appreciated not having oodles of paperwork to complete, just a few questions to answer, and boom, all done! I also appreciate receiving the move-in bonus of a free month! How could I go wrong with all of these conveniences?
Toni B | Premières impressionsSo unorganized. Every single step of the way there were problems. Staff needs to be trained. Very poor customer service. You kept incorrectly billing me and I would call to fix it. Thinking it was resolved I then would receive emails saying I still owed. This happened multiple times. I then went in person and they would look up my account and say everything was fine. I then would receive another email so back in person I went- 4 different times. I spent so much time on the phone and going into the facility to resolve your mistakes. Then you sent my emergency contact a bill-this was my father and it got him very upset thinking I wasn't paying my bills. My dad had a heart attack and stroke a year ago and upsetting him was extremely upsetting to me. Final straw, I moved out and went to the office to inform you all that I was moving. I was assured I was moving out on time and would not be billed. I was billed and told I was late and there would be a lean on my property which is a joke since I emptied out the storage unit. You guys have your heads up you know where. Never doing business with uhaul again.
Michele T | Expérience généraleRoof leak damaged items in my storage during our heavy rain months. No one contacted me to move my items out to avoid damage.
Diana H | Expérience généralethere was still an outstanding question on what i owed - the rep stated a mgr willcsall. me back. tome
POL S | Expérience généraleNever had any issues or concerns with location. The staff was always polite.
EARL W | Expérience généraleKudos to the cleaning staff, extremely clean and very accommodating.
RUBY G | Expérience généraleThe young gentleman that helped us was great,
Tim F | Premières impressionsi love u haul !!!
david v | Expérience généraleHelpful staff
kripalini r | Premières impressionsDedicated and competent staff working the registers and regudtratiolm
POL S | Premières impressionsFront desk girls have always been polite and helpful👍
Helen S | Premières impressionsVery polite and knew just the right size I needed. Excellent people skills.
Jeunita R | Premières impressionsOnce again I was satisfied with the customer service out of this lemon Grove location. Not only did the employees go over and above their natural duties of work there at that location.
Patrick T | Premières impressionsEverything is great except the water/mold smell I have noticed for the past 2 months
Amy J | Expérience généraleManagement permits homeless to live in units. They pretend they don't allow it but they don't do anything to stop it. I moved out of the unit with belongings filled with roaches. Just terrible!
andrea d | Expérience généraleThe facility needs a lot of repairs specially the roof the ceilings are leaking pretty bad when it's raining . I had to close my storage unit. I wouldn't recommend the business it's very disappointin.
EDNA V | Expérience généraleI would Recommend
Robert H | Expérience généraleNever worried that my items were in secure facility. I was happy with the added security feature of checking in and out via uhaul card. Thanks for keeping my items safe.
MYRA W | Expérience généraleI really enjoyed the experience an they made it simple an smoove the staff where very helpful an kind. Kiki was super with patient an the way she explained things for it being my first time
bobby j | Premières impressionsStaff was helpful and nice every time I checked on my unit. Check in and check out was easy.
shanae s | Expérience généraleHumble
KIMBERLY S | Expérience généraleStaff was unprofessional. No formal greeting/acknowledgment. We had time sensitive questions the supervisor/manager trained new employee. Customer Satis rises above training, use common sense.
Emmanuel C | Expérience généraleThank you for everything
JOY B | Expérience généraleThis place has roaches, the staff is horrible! Especially the young lady with the extremely long finger nails. She's very rude and has 0 customer service skills. This location never answer the phone.
monica h | Expérience généralelove company n all the pple !!
david v | Expérience généraleIt was nice and people were helpful and friendly and the hours and location was good thanks again and marry Christmas
Ivan D | Expérience généraleEveryone was very kind and helpful. We rented a storage unit for a few months and a truck and everything went very smoothly.
Jenna M | Expérience généraleThere were bugs in the hallway.
Shola W | Expérience généraleGreat supportive team
Octavia L | Expérience généraleAbsolutely friendly staff all around especially Travis! Very professional and accommodating!
Christina C | Expérience généraleVery helpful and friendly staff
Leslie M | Expérience généraleThank you. I had the best rate for 2 years!
ANISHA M | Expérience généraleAnthony and Sandy were awesome. Anthony went out of his way to answer all my questions. Sandy also helped me a lot regarding self storage. I was extremely happy with their great customer service.
Jacqueline R | RéservationThe only negative aspect to report is the foul smell. It smelled like mold even though I didn't see any.
jennifer s | Expérience généraleOne if the most pleasant storage experiences I've ever had. Would absolutely sing their praises to anyone looking for storage in the San Diego area.
Michael S | Expérience généraleKind and helpful staff!
Ashley W | RéservationI Laura A had a unit @ Lemon Grove for 2 yrs never had a problem making mthly pmyts due to neglect on managements part my sons & my items have been stolen they have no comment still or no contact
jesse a | Expérience généraleRoaches everywhere. Staff is rude. I will make sure I let it be known never to rent any storage facility from Lemon Grove u haul.
colandria d | Expérience généraleOwner and employee are courteous and rendered superlative quality service!.
Cecilio G | Expérience généraleStaff was very friendly and helpful.
deandra c | Expérience généraleSpent 1 hr and 40 minutes there and no truck! Showed up before close but had to use mobile pick up app. Charged mebut didnt work.Staff was great;not at fault. Issues with system
Trenton N | RéservationIt was an excellent experience and I couldn’t have asked for better.
Udell E | RéservationThe staff were very professional and helpful
diane g | Expérience généraleNice, helpful staff. The online payment system was easy and simple to use.
Carolyn B | Expérience généraleThey were under staffed and had no functioning forklift. My U-Boxes had to come on 3 separate trailers, taking up way too much space and making the unloading process much more difficult.
Daniel Z | Expérience généraleEverything was good, but should have been informed about the tight fit on getting large funiture in small place.
josheph J | RéservationYou all don't seem competent in what you do. The fact that I had to talk to the manager to point me to the right unit and that we had to get another manager to remove the extra charge is ridiculous.
Jared M | Expérience généraleDrop off requirements don’t match the dates in contract i.e. when contract says final day is 5/5 you must return vehicle or keycard by 5pm on 5/4 which pushes customers time frame.
Sarah A | Expérience générale