U-Haul Moving & Storage of Lemon Grove

5989 évaluations

1805 Massachusetts Av   Lemon Grove, CA 91945
(W Of Lemon Grv Av)

(619) 460-6370

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Pour nous contacter

(619) 460-6370

1805 Massachusetts Av
Lemon Grove, CA 91945

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

they went above and beyond

Martha G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean S. 
Évaluation :
5

Manager was GREAT. He got me a truck for the time I needed, even though I called last minute, the night before, during a busy day, between rainy days. Friendly, fast, and professional. The other employee also had great customer service skills. Both are Excellent Representatives of U-Haul, and how customer service should be. This location has been here for a LONG time, and it's the main one my family and I have used throughout the decades, and we will continue to, because of the exceptional customer service. Merci.

Joshua K. 
Évaluation :
5

Make the virtual pick up app easier and faster to use. Have customer take photo of license BEFORE they arrive. I was on a strict time schedule and didn't plan for this 'delay', could have done these photos prior to pick up...

KRISTIYAN F. 
Évaluation :
3

Truck was extremely dirty, windshield was so dirty you could hardly see out and washer fluid was empty, box was not swept out, had some kind of oil or fluid leak that was dripping on exhaust and smoking.

GERARD F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danrussell A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOUNG L. 
Évaluation :
5

When l reserved a truck. 4 days in advance. And when l called to see if l could pick it up a half hour early. I was told l was unable to get it. Because they over booked. And had to get a smaller truck. I wasnt happy. So maybe next time not over book.

SHANE H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
5

Employees were very nice and quick. Mr. Rios was very helpful

Christopher T. 
Évaluation :
5

The fastest check out and return ever. Great staff.

James C. 
Évaluation :
5

The staff was very customer oriented and efficient.

TOMMY J. 
Évaluation :
5

Doing all your business online ahead of time helps the process tremendously. There is very little waiting time.

ENRIQUE T. 
Évaluation :
5

Everything was good thanks

JUAN E. 
Évaluation :
4

Very friendly love you all service they also help you with financial when you can not pay on time do to Covid19 there will give you discount or they would wave their past do fee thanks to The manager for you all of your help manager Kelly as very understanding very helpful do appreciate I was was them for 8 months and she understood everything that was going to her thank you very much Kelly for help on the album a hard time dealing with the COVID19 How we me was my disability take it to and from my idols are really do appreciate the easy access for those that are disable R have disability You Hall Massachusetts's to keep up the good work we appreciate all the hard work and you're going to stand open door in this hard times

antia g.  |  Expérience générale 
Évaluation :
4

It was a good experience for me. I appreciate all the help that I received from the workers there.

henrietta r.  |  Premières impressions 
Évaluation :
5

This place is by far the best Uhaul in all of San Diego county.. Great service with a smile and this place is quick and painless when it comes to the service here.. I've dealt with other Uhaul locations in San Diego but this location by far tops them all.

PATRICK T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAYLA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan A. 
Évaluation :
4

Good customer services!

ANN M. 
Évaluation :
4

I forgot to fill up on gas . They did it charged me . I am happy cause I hate pumping gas😅🤣😂. Great place just need to have trucks ready .

DEBRA T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffery D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
5

Kelly did a great job helping me get set up. It was fast and easy!

Dawna U.  |  Premières impressions 
Évaluation :
5

I think it's always understaffed. There was a rather lengthy queue with just one person manning the front desk turning a 15 minute transaction into an hour long event.

JEFFREY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myo A. 
Évaluation :
1

This place is always understaffed. Long lines. Did the mobile checkout, and my truck was not ready and was pinned in behind another truck. I asked the employee if he could move the truck in front, and he replied with me needing to fill out a new contract. Thankfully, I fought for him to move the truck, because the person at the end of the line told me they'd already been waiting for 45 mins to get help, even though they already had a reservation. Also, I ordered a dolly. It wasn't in the truck, so had to ask to get a refund on that. Not sure if that'll even happens. It's just one more thing I'll have to keep tabs on in the coming days. We'll definitely avoiid this location at all costs. We are always waiting around every time we've rented from here. Not worth it

ELIZABETH W. 
Évaluation :
5

The guys were professional and knowledgeable. The best in lemon grove.

Randall R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YASMIN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darryl C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SERGIO NIEVES T. 
Évaluation :
5

The two guys working were awesome. Polite and explained everything well.

Nathan T. 
Évaluation :
5

Great people and great facilities.

DANIEL S.  |  Expérience générale 
Évaluation :
5

Very respectful and friendly staff.

DANIEL S. 
Évaluation :
4

Mirror on the passenger side door kept swiveling. I couldn't see to make lane changes or back up. Employee's solution was to wrap electrical tape around it, which made it slightly usable.

WILLIAM M. 
Évaluation :
4

Well organize,Grady service, and gentle employees

Antonio G. 
Évaluation :
4

THe staff were a little overwhelmed and the wait was a bit longer than I thought aceptable however they followed Social distanceing and wore masks and were amazing to deal with .. I would suggest they need a Xmas bonus or at least a Atta-Boy for doing such an amazing job with the constant line of customers

ADAM A. 
Évaluation :
5

The guys were friendly. We were in and out of there very fast both times.

PATRICIA C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LEONARDO C. 
Évaluation :
5

The guys where ready and working like a team one guy was taking orders and the other guy was getting the trucks ready and going grate team work 🤙🏼

Luis M. 
Évaluation :
3

I have yet to hear from the manager regarding 50 $for not having my reservation. The store upgraded at no charge however it was still inconvenient to drive a bigger truck. They tried to tell me they barely found out the truck (that was suppose to be mine) had a dead battery.. do you guys not check your vehicles prior to a reservation time? My out of pocket was about 45 $which is great but if your going to say we'll have your reservation or give you 50 $.. and then instead just trade up to make it "better" still doesn't hold up the advertised 50 $I'm entitled, no?

Charles F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carlos M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy C.  |  Online Move In 
Évaluation :
5

The manager, Daniel Rios and the staff were very helpful and professional in their interactions and accommodating any request. I truly appreciated all of the assistance the staff offered on each of the days that I rented equipment from this location over the last two months.

shirley H. 
Évaluation :
5

Great customer service, very attentive to some one coming in.

Horacio J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn S. 
Évaluation :
4

Steering was a little loose

TADEUSZ P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fadi S. 
Évaluation :
1

After completing everything online ahead of time I still had to wait in line 30 mins. When they finally gave me a truck it reeked of urine. When I told them they knew about it and said someone rented it and sat in a pee pad. Absolutely disgusting! Why would they rent this vehicle out with that stench? The only truck they had left had a steering problem. They said it was an issue with the power steering and they needed to be repaired but they still rented it to me. I drove it and felt I'd be ok and had people waiting at my house to move so I couldn't wait for them to find another 15' truck somewhere else. They shouldn't be letting customers drive off with trucks that need repair.

Daniel H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DONNA J. 
Évaluation :
1

I had called a couple of times for quotes on different ways to move our belongings in order to find the cheapest way. Spoke to owner and he let me know his staff made 8 different reservations under my name (any time i called or made a change to a reservation, they created a completely new one). Up until the day before we were supposed to leave, the uhaul staff was still under the impression that I was driving across the country (because I called for a QUOTE which someone turned into an actual reservation), instead of shipping a ubox. We were told by the owner that we could load up our U-Box 3 days earlier than we originally intended to (due to leaving earlier than expected) and he kept the reservation date the same because he didn't trust his own staff to not mess anything up. Therefore, my ubox sat in the same location for 3 extra days, and no one bothered to call and get it picked up. It wouldn't have been a big deal if it would have at least been picked up on the original reservation date... but instead it was picked up other 2 days after that! A total of 5 days late... when they had 3 extra days to call scheduling. I was told over the phone that it would be here by Dec 12. Now, my ubox is supposedly going to be here on the 15th. Prior to it FINALLY shipping, I spent a total of 60-70 minutes on HOLD throughout the day trying to figure out where my ubox was, and if it had even been picked up. I was transferred to Ubox, who told me that it was Lemon Groves responsibility to let them know they had a Box that needed to be shipped (which they failed to do for 5 days). I then was told by the customer service rep (whom I was forwarded to due to long hold times) who gave me a checklist of people to call just to make sure everyone else at uhaul was doing their job (scheduling department, ubox, lemon grove location) For 1 800 $I should not have to make ANY phone calls and babysit this company in order to receive my belongings. If your employees cannot do their job, and the owner himself does not trust them to not get confused or mess something up by changing my reservation date, fire them or give me some kind of compensation because I never got paid to do their job for them. It is already arriving 3 days later than what I would told on the phone. I am not the only person having this problem, specifically with a Ubox at this location, judging by all the negative reviews and similar stories as mine. I could not even get a straight answer by the staff in regards to how I am supposed to pay for the ubox, as if it was their first time ever having a customer ship their items. The only person in the entire store who was helpful was the owner (Rich). I am extremely disappointed in the lack of organization, lack of knowledge, lack of listening skills, lack of... doing their job.

chyanne H. 
Évaluation :
5

Your customer service was excellent I had no problem or complain I was very very satisfied thank you for your service

Emma G. 
Évaluation :
5

This is by far the best location. I had a really rocky start with an online reservation and worked with customer service to cancel my first order and just go to the Massachusetts location that I always knew provided excellent service, and I'm so glad that I switched to just going to my tried-and-true Massachusetts location. Rios is absolutely AMAZING. He had such a personable attitude and has you leaving with a smile on your face even if you entered a bit tense and stressed out (like I did). Rios has such an upbeat attitude and is so great at what he does. Rios and Latrese work so well together. When we dropped off the truck, Latrese was so professional and helpful. These two are rockstars and juggle everything with such ease. Customers arriving, phones ringing, adding last minute items to an orderâ€"everything. I am beyond impressed.

Ali A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARYL S. 
Évaluation :
5

Danyelle Miller assisted me with renting the equipment. He was very busy checking people in but maintained his professionalism and politeness throughout the process. He is very knowledgeable and is an asset to your company

Jeff J. 
Évaluation :
4

Gina, the marketing manager, and Daniel Rios, the general manager, we both service-oriented and compassionate. Kelli, the assistant manager, however, was not. She did not look for solutions and has rigid and uncompromising decision making tendencies, which is not helpful to customers, especially during an unprecedented pandemic. Gina was amazing through. She acknowledged my concerns and apologized, which is everything to a customer, and she followed up to ensure resolution was reached. In doing so, she'll have a repeat customer and referrals from me.

vivian m.  |  Expérience générale 
Évaluation :
5

Kelly and Levy were very helpful. We unfortunately had to move out, but even that experience was pleasant. We thank you all for your help.

Steve R.  |  Expérience générale 
Évaluation :
2

I made a reservation for 0830. I was in the location at 0823. I was standing in line for 6 minutes before manager Rios finally spoke to the woman BEHIND me. He finally asked if i had a reservation which I did. Im not sure if he is just not a morning person or if he was having a bad day or what, but he was absolutely rude. Took forever called secondary on speaker but didnt tell me. Told me to complete walk around but didnt give further instructions. I called him over for help with a cracked bumper and he seemed irritated to help. He then reluctantly added damage stickers and sent me on my way. I will NEVER visit this location again. I have visited so many uhauls in the past and this is by far the WORST location ive ever visited until I returned my vehicle to Martinez. He was amazing and very sweet. Very attentive and explained the charges that would return to my card and asked if I had any questions. Manager Rios on the otherhand needs some customer service training to be completed again. Please reach out to him for training. Merci.

Talana T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RACHEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDGAR Z. 
Évaluation :
2

locking mechanism on trailer door was rusty and hard to use. Staff was slow and unenthusiastic. checked in ahead of time on phone, but staff made me do everything all over. also called secondary number which no other location has ever done.

Avi K. 
Évaluation :
2

I feel for the employees at this location. All employees were pleasant but working under terrible circumstances. Equipment was vandalized making it difficult to meet customers needs. Manager did the best he could but I'm surprised he was able to maintain his composure. All in all I will not return to that location and I am unsure if I will ever use U-Haul again. If anyone in upper U-Haul management cares to call I can explain the issue I encountered with fuel as well. Thank you, Gene Harrel

Gene H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryan O. 
Évaluation :
5

I felt very comfortable with their staff very good people I will always use them if I need them again thank u so much.

Loretta W.  |  Expérience générale 
Évaluation :
5

All went extremely well and I'm not surprised. This U haul location has been at the same location here in Lemon Grove for 30 or 40 years and the operators and staff went out of their way to be helpful and considerate. I'm a repeat customer for good reasons!

Kenneth R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHRISTINA H. 
Évaluation :
5

Make sure the windows on the truck's are cleaned prior to renting them to the next customer. Other than that, I really like this location. They are very accommodating.

Martha Q. 
Évaluation :
5

Rios was the best and he helped me with everything.

ANTHONY R. 
Évaluation :
5

The guy who helped me was the best uhaul employee I have ever experienced, was super helpful and knowledgeable, went out of his way to make sure we had a good experience

STEVE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen M. 
Évaluation :
5

In and out in no time!!

John R. 
Évaluation :
3

Worst experience !!! Never again ! Had to change 4 different reservations with confirmations. CORP customer service (the worst) had us running around San Diego to differ locations because they didn't have the size we reserved!!!!! Total rat race ! Ended up spending 500 more due to the lack of communication and no UHAULS IN CALIFORNIA!!!!!! Don't take reservations if you can't fulfill the reservation!!!! That simple!!!! Others in line were also experiencing same issues. Put us 2 days late on moving. Didn't seem to really care. Never again. The gentleman that helped us at lemon grove was the best at getting us set up. All of this had nothing to do with him. It was the corporate side! All the employees at Lemon grove were awesome helpful and professional !!!!! It's all the customer service corporate side and website allowing you to reserve a trailer/truck that they don't have!!!!

Jason E. 
Évaluation :
5

Everyone was great - very professional, accomplished and efficient. We had excellent service and will definitely be returning and referring friends and family.

Elisa P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephanie M. 
Évaluation :
5

"Who was that masked man?" Well, thats what they used to say to caped crusaders back in the day when a phenomenal imdividual stepped in to save the day. LEVI LEVI LEVI!!!! THIS GUY LEVI IS AN ENORMOUS ASSET to Uhual. I was done with Uhual before I walked in that day. Best customer service Ive ever had. As a matter of fact, Im using this location for ALL future Uhaul rentals. Bravo, sir!!!!

Damien F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID R. 
Évaluation :
5

Great customer service knowledgeable and very helpful patient and understanding work ethic was on point would use there location and service again when need arise and would definitely recommend to others keep up the excellent service and positive attitude

CLASSIC C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tameika W. 
Évaluation :
5

Your staff were all impressively professional and helpful. It was a very positive experience as it went smoothly and efficiently, all while Rio and Jonathan were friendly and thoughtful. The truck was quite old and bumpy driving, and no A/C made it too warm in the cab at times.

Trina H. 
Évaluation :
3

It took 1/2 day to find a car carrier I did most of the looking. Your dispatch finder was no help. U haul phone rang for hours on hold. Needless to say I was frustrated with your customer. No excuse because of covid.

cessar S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CAROLYN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA L. 
Évaluation :
5

Make sure that truck are ready for pick up with gas and clean !!

ABEL C. 
Évaluation :
5

These people all had pride in their jobs and it shows. I can honestly say they were professional, courteous, patient and most of capable to get you through your moving needs with no time wasted. You leave there knowing you went there for the right reason and that you will not do business anywhere else but Uhaul Massachusetts in Lemon Grove!!! Thank guys

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latasha G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian W. 
Évaluation :
2

I ordered online for reservations for a truck. I specifically choose no extra insurance offered by U-Haul to save some money and only being 3 blocks away to new home. But was charged 14 $. Unable to refund for insurance once returned truck. That is not right to charge for something not asked for.

Sitha S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cleophus L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny V. 
Évaluation :
5

Excellent customer service, friendly staff!

Julie H. 
Évaluation :
5

I moved to my beautiful apartment didn't need storage anymore. Thankyou nasim

NASIM S.  |  Expérience générale 
Évaluation :
3

the service was great but I had charges on receipt that I shouldnt have had and Im getting no response to my emails

David L. 
Évaluation :
5

Excellent service à la clientèle

Taylor K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLENN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Crystal S. 
Évaluation :
2

I received the contract when I initially reserved the truck however I have yet to receive an actual receipt telling me how much was actually charged. Not good at all!

Eddie R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debbie S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rosalyn C. 
Évaluation :
5

Everyone who helped me through my rental experience, through this uhaul location were very friendly and helped accommodate all my needs.

CLAYTON G. 
Évaluation :
5

Everything was outstanding

WILLIAM D. 
Évaluation :
5

Great service , at this location !! U-Haul needs to be a little more picky about their agent franchisees. Stop giving them out to just anyone with a pulse. I went to two other "Agents" , one was the liquor counter of a local supermarket , and English wasn't even their 2nd language. The experience was so bad I took my ID and credit card back and left . The second was a not any better . Try vetting them for a change . It's YOUR COMPANY they are poorly representing . Just a thot .

JOHN F. 
Évaluation :
4

Very professional, helped me even though I had the wrong truck.

Courtney V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony V. 
Évaluation :
3

A lot of equipment to meet needs. Could have employees with a little more customer engagement.

Michael S. 
Évaluation :
5

I thought everything went great - especially the quick return process. Like within 5 minutes of driving up with vehicle - much quicker than anticipated. Person that rented equipment that morning was great too.

ROBERT A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KERRY S. 
Évaluation :
5

Zahkayah was very nice and pleasant even when her day was going kinda rough. She always had a nice smile.

bessie b.  |  Expérience générale 
Évaluation :
5

Due to a change in my payment method for my storage unit, there was confusion which caused delays and late fees and lien were attached to my account. I'm very grateful for the patience and professionalism of Mr. Rios, Manager. He took the time to review my account and this matter has been resolved. Thank you Mr. Rios.

FELICIA W.  |  Premières impressions 
Évaluation :
5

We are very pleased with Uhaul's staff and facility. Kiki is an exceptional employee who goes 110 % in servicing the customers. KiKi made our storage time there very enjoyable. Recommend that KiKi be rewarded for her work. Jerry & Vicky Esqueda

JERRY E.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Minnie B.  |  Premières impressions 
Évaluation :
5

Great Staff and customer service.

Rosalio R.  |  Expérience générale 
Évaluation :
5

Renting storage space from U-Haul was the easiest ever!! No contracts and oodles of paperwork to fill out, just pay and store, SIMPLE!! I appreciated this more than anything. Prices were reasonable, clean interior spaces, and a convenient location made the entire experience a pleasure. Thanks for being there when I needed you. Your facility will be first in my mind if extra space is needed in the future. Big thanks to you!!

Toni B.  |  Expérience générale 
Évaluation :
5

Great customer service from all the staff members.

Rosalio R.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Xanthe M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

beverly anne n.  |  Expérience générale 
Évaluation :
5

On Friday July 31st, everything was excellent great customer service dispit the traumatic experience everyone dealt with, the online had a mess of things but Levi helped us and accommodating me in my time of need. On Sunday the 8/2/20 I had a different experience I did not receive the care like on Friday, I was not pleased with how the day turned out due to not having all information. On 8/4/20 my storage had a flood and Levi again went above and beyond helping me get my unit in order, Daniel the manager went above and beyond as well. I'm happy they helped me.

Monika B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

reginald p.  |  Premières impressions 
Évaluation :
5

Sandy was super helpful and so kind. She made me feel very comfortable and safe while getting my storage unit set up. Best experience I've had with u-haul yet!

Ashley L.  |  Premières impressions 
Évaluation :
5

Steven was very helpful in finding us a cart for moving, very polite and respectful.

Jeunita R.  |  Expérience générale 
Évaluation :
5

Staff at U-Haul made moving in easy and convenient, thank you! I appreciated not having oodles of paperwork to complete, just a few questions to answer, and boom, all done! I also appreciate receiving the move-in bonus of a free month! How could I go wrong with all of these conveniences?

Toni B.  |  Premières impressions 
Évaluation :
1

So unorganized. Every single step of the way there were problems. Staff needs to be trained. Very poor customer service. You kept incorrectly billing me and I would call to fix it. Thinking it was resolved I then would receive emails saying I still owed. This happened multiple times. I then went in person and they would look up my account and say everything was fine. I then would receive another email so back in person I went- 4 different times. I spent so much time on the phone and going into the facility to resolve your mistakes. Then you sent my emergency contact a bill-this was my father and it got him very upset thinking I wasn't paying my bills. My dad had a heart attack and stroke a year ago and upsetting him was extremely upsetting to me. Final straw, I moved out and went to the office to inform you all that I was moving. I was assured I was moving out on time and would not be billed. I was billed and told I was late and there would be a lean on my property which is a joke since I emptied out the storage unit. You guys have your heads up you know where. Never doing business with uhaul again.

Michele T.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gwendolyn D.  |  Expérience générale 
Évaluation :
3

Roof leak damaged items in my storage during our heavy rain months. No one contacted me to move my items out to avoid damage.

Diana H.  |  Expérience générale 
Évaluation :
4

there was still an outstanding question on what i owed - the rep stated a mgr willcsall. me back. tome

POL S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mary t.  |  Premières impressions 
Évaluation :
3

Never had any issues or concerns with location. The staff was always polite.

Earl W.  |  Expérience générale 
Évaluation :
5

Kudos to the cleaning staff, extremely clean and very accommodating.

RUBY G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vivian m.  |  Premières impressions 
Évaluation :
4

The young gentleman that helped us was great,

Tim F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GILLIAN C.  |  Premières impressions 
Évaluation :
5

i love u haul !!!

david v.  |  Expérience générale 
Évaluation :
5

Helpful staff

kripalini r.  |  Premières impressions 
Évaluation :
5

Dedicated and competent staff working the registers and regudtratiolm

POL S.  |  Premières impressions 
Évaluation :
5

Front desk girls have always been polite and helpful👍

Helen S.  |  Premières impressions 
Évaluation :
5

Very polite and knew just the right size I needed. Excellent people skills.

Jeunita R.  |  Premières impressions 
Évaluation :
5

Once again I was satisfied with the customer service out of this lemon Grove location. Not only did the employees go over and above their natural duties of work there at that location.

Patrick T.  |  Premières impressions 
Évaluation :
4

Everything is great except the water/mold smell I have noticed for the past 2 months

Amy J.  |  Expérience générale 
Évaluation :
2

Management permits homeless to live in units. They pretend they don't allow it but they don't do anything to stop it. I moved out of the unit with belongings filled with roaches. Just terrible!

andrea d h.  |  Expérience générale 
Évaluation :
1

The facility needs a lot of repairs specially the roof the ceilings are leaking pretty bad when it's raining . I had to close my storage unit. I wouldn't recommend the business it's very disappointin.

EDNA V.  |  Expérience générale 
Évaluation :
5

I would Recommend

Robert H.  |  Expérience générale 
Évaluation :
5

Never worried that my items were in secure facility. I was happy with the added security feature of checking in and out via uhaul card. Thanks for keeping my items safe.

MYRA W.  |  Expérience générale 
Évaluation :
5

I really enjoyed the experience an they made it simple an smoove the staff where very helpful an kind. Kiki was super with patient an the way she explained things for it being my first time

bobby j.  |  Premières impressions 
Évaluation :
4

Staff was helpful and nice every time I checked on my unit. Check in and check out was easy.

shanae s.  |  Expérience générale 
Évaluation :
5

Humble

KIMBERLY S.  |  Expérience générale 
Évaluation :
2

Staff was unprofessional. No formal greeting/acknowledgment. We had time sensitive questions the supervisor/manager trained new employee. Customer Satis rises above training, use common sense.

Emmanuel C.  |  Expérience générale 
Évaluation :
5

Thank you for everything

JOY B.  |  Expérience générale 
Évaluation :
1

This place has roaches, the staff is horrible! Especially the young lady with the extremely long finger nails. She's very rude and has 0 customer service skills. This location never answer the phone.

monica h.  |  Expérience générale 
Évaluation :
5

love company n all the pple !!

david v.  |  Expérience générale 
Évaluation :
5

It was nice and people were helpful and friendly and the hours and location was good thanks again and marry Christmas

Ivan D.  |  Expérience générale 
Évaluation :
5

Everyone was very kind and helpful. We rented a storage unit for a few months and a truck and everything went very smoothly.

Jenna M.  |  Expérience générale 
Évaluation :
3

There were bugs in the hallway.

Shola W.  |  Expérience générale 
Évaluation :
5

Great supportive team

Octavia L.  |  Expérience générale 
Évaluation :
5

Absolutely friendly staff all around especially Travis! Very professional and accommodating!

Christina C.  |  Expérience générale 
Évaluation :
5

Very helpful and friendly staff

Leslie M.  |  Expérience générale 
Évaluation :
5

Thank you. I had the best rate for 2 years!

ANISHA M.  |  Expérience générale 
Évaluation :
5

Anthony and Sandy were awesome. Anthony went out of his way to answer all my questions. Sandy also helped me a lot regarding self storage. I was extremely happy with their great customer service.

Jacqueline R.  |  Réservation 
Évaluation :
4

The only negative aspect to report is the foul smell. It smelled like mold even though I didn't see any.

jennifer s.  |  Expérience générale 
Évaluation :
5

One if the most pleasant storage experiences I've ever had. Would absolutely sing their praises to anyone looking for storage in the San Diego area.

Michael S.  |  Expérience générale 
Évaluation :
5

Kind and helpful staff!

Ashley W.  |  Réservation 
Évaluation :
1

I Laura A had a unit @ Lemon Grove for 2 yrs never had a problem making mthly pmyts due to neglect on managements part my sons & my items have been stolen they have no comment still or no contact

jesse a.  |  Expérience générale 
Évaluation :
1

Roaches everywhere. Staff is rude. I will make sure I let it be known never to rent any storage facility from Lemon Grove u haul.

colandria dioneis m.  |  Expérience générale 
Évaluation :
5

Owner and employee are courteous and rendered superlative quality service!.

Cecilio G.  |  Expérience générale 
Évaluation :
4

Staff was very friendly and helpful.

deandra c.  |  Expérience générale 
Évaluation :
5

Spent 1 hr and 40 minutes there and no truck! Showed up before close but had to use mobile pick up app. Charged mebut didnt work.Staff was great;not at fault. Issues with system

Trenton N.  |  Réservation 
Évaluation :
5

It was an excellent experience and I couldn’t have asked for better.

Udell E.  |  Réservation 
Évaluation :
5

The staff were very professional and helpful

diane g.  |  Expérience générale 
Évaluation :
4

Nice, helpful staff. The online payment system was easy and simple to use.

Carolyn B.  |  Expérience générale 
Évaluation :
2

They were under staffed and had no functioning forklift. My U-Boxes had to come on 3 separate trailers, taking up way too much space and making the unloading process much more difficult.

Daniel Z.  |  Expérience générale 
Évaluation :
4

Everything was good, but should have been informed about the tight fit on getting large funiture in small place.

josheph Jr f.  |  Réservation 
Évaluation :
2

You all don't seem competent in what you do. The fact that I had to talk to the manager to point me to the right unit and that we had to get another manager to remove the extra charge is ridiculous.

Jared M.  |  Expérience générale 
Évaluation :
4

Drop off requirements don’t match the dates in contract i.e. when contract says final day is 5/5 you must return vehicle or keycard by 5pm on 5/4 which pushes customers time frame.

Sarah A.  |  Expérience générale 
Non reviews have been submitted for this location.

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