Customer Reviews for U-Haul Moving & Storage of Lemon Grove

Évaluation :

5

Need to perform regular maintenance on vehicles, verify vehicles are in working order..my vehicle was low on oil

Évaluation :

5

The employees were very kind and helpful.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Great staff & customer service.

Évaluation :

5

Service excellent, front office people very helpful and professional

Évaluation :

5

Staff were great. Extremely courteous, friendly snd helpful. Really nice experience considering the times we now live in.

Évaluation :

3

For corporate to pay attention to over billing customers, they chargers me $15 for 3 gallons of gas, yet I purposely gassed up on Broadway in Lemon Grove, Ca, less then a mile from facility, put 5 gallons in truck. And Manager stated he would reverse it and never did. Cheating customers to make their quotas

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

A+ Rating

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

The only thing I think that could be done maybe update computers due to it not working very well and the poor girl was doing everything possible to get me taken care of and she had to move over to the next computer.. Very nice and very helpful and professional! Merci.

Évaluation :

5

Great location, Justin was so helpful!

Évaluation :

5

I've rented from this location over 10 times and the servic is always the same ...EXCELLENT!

Évaluation :

4

The employee that checked me In was good that was it for the $4000 I have spent once again using you over the other company's.

Évaluation :

5

Not smoking in the trucks , that's what would like

Évaluation :

5

the employees was so friendly and fast service very good customer service. Thank you!!!

Évaluation :

5

Very friendly staff

Évaluation :

5

Very friendly staff

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Great attitude and professional.

Évaluation :

4

You should make it easier to rent. I rental truck at least ones a month and every time I have to put all my information again and again come ON this 2022 . We should be able to rent without all that headache.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

A great a friendly customer service on the pick up and drop off. Merci les gars!

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Keep up the Good Work!

Évaluation :

5

And please don't work at that location or fantastic Alicia help me or Alicia if I got that wrong I'm sorry they handle stress they handle situations there accommodating it was good they're all good.

Évaluation :

5

Highly recommend Great service

Évaluation :

5

The superb customer service provided by Latrese and Jonathan during my hectic moving experience last month, is the reason why I will be returning and recommending this location to family and friends. Not only was Latrese patient with me while I was having a tiny inconvenience, but she went out of her way to accomodate as much as she could. Jonathan was very attentive and stepped in to assist and was able to help us move forward. Moving is already a hassle, but my experience at this location made it sooo much better. Everyone here is incredibly helpful BY CHOICE, which is the reason why one must give credit where it's due. Thank you again Latrese and Jonathan for making this experience that much better. I hope you both are recognized for all the kindness and hard work you put in.

Évaluation :

3

MAKE SURE EQUIPMENT/TRAILER IS CLEANED

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The moving helpers I arranged did not work out, though admittedly it was short notice so I'm not faulting you or them, however I was charged almost $200 for service I did not receive. I am following up to try to get a refund now.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Keep up the good work. I have rented from this location several times over the past 40 years and this was by far the best experience. The team work was evident, employees showed caring and efficiency in both dispatch and return.

Évaluation :

5

I had a great experience, thank you!

Évaluation :

1

When I get there at 6 am I open my lock box and surprise no key there nothing so they don't properly prepare my reservation so I wait there 1/2 hrs later a person shows up but I explained the situation but they didn't have the keys because the supervisor was late to work

Évaluation :

3

They were nice but had a hard time managing my reservation online. I had already paid for it and they couldn't access the order. Then they pulled the wrong truck out for me. Nobody bothered to show me how to drive or work the vehicle. Not that I needed it but it wasn't even offered. Then they sent a link where I could dispute marks on the truck which I did and took pictures of. But when I returned the vehicle in Las Vegas my link had expired and I was unable to pull up the photos and dispute the damages that were previously on the vehicle. So I had to pay for another $75 for some damage that was on the truck that I didn't do. I know it's only $75 but I think in the future somebody should walk you through the vehicle and make notes of anything that is wrong on it with you

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Helpful staff

Évaluation :

5

I left my tie downs and 2 flat dollys in the trailer I rented today. May I pick them up December26th please. They mentioned they are closed for Christmas. Thank you, Lisa Brown 619-972-3724

Évaluation :

5

Pick up was quick and smooth. Drop off associate was very nice and thorough.

Évaluation :

5

just keep up他和good work，

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Make trailers are in good working order, mechanically and electrically.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Can't say much about improvement. Everything was great. The employees are wonderful. Friendly, accommodating, patient. The store provides everything you need. Great inventory. This is my third time using this business. Each time has been pleasant.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Great customer service, very friendly….

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

This location was much better than the Las Vegas location, in terms of professionalism, customer service, and cleanliness. Merci!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Nothing! I always get great service at this location. The staff are very knowledgeable.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Excellent professionalism and customer service! The systems to process a reservation are extremely slow and don't match the efficiency of this store's personnel. A better, faster system should be implemented.

Évaluation :

5

Professional staff, attentive and helpful. I felt confident and secure with the attached trailer. Wouldn't hesitate to use and recommend U-Haul services.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The staff was great at this location, they did everything right. The only thing I would improve for the next customer is to have your trucks prepared with fuel. Two trucks were give to us but, had no gas. The staff worked to find one for me with fuel. Albeit, I had to wait an additional 30 min.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

So grateful for U-Haul!

Évaluation :

4

great customer service

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Everything was perfect!!! And the customer service was great!!!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

2

public relation

Évaluation :

5

The staff is always quick for pick up and returns, and very friendly.

Évaluation :

2

Out van was given to another customer and the paperwork was not adjusted. We had to wait 30 minutes to have the paperwork switched. We were late for our scheduled destination.

Évaluation :

4

Not sure why mileage charge went up 10 cents a mile since I last rented a u-haul 10 days ago. This u-haul was difficult to drive as not the same as the other vans I am used to.

Évaluation :

5

Can't think of anything

Évaluation :

1

First he lied about the truck tental he charge me an deposit of 160 dallor. For not having an bank credit card because he said that he could use an debit card Buy everything I order was pay for with the card. An he told me that I could return the truck on the next day with charge He also charge 40 dallor. For two dozen of blanket that was 10 dallor a dozen.

Évaluation :

5

Super service!

Évaluation :

5

Best place ,and best staff ,so helpful, kind ,and curtious,

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

1

My reservation was made at one location and confirmed. I arrived and it was not there. Ride was gone. I scrambled and went to another location. I was never informed. Enterprise Here I come

Évaluation :

3

High school kid, just accepting returns but not well trained in politics or promotions like discounts for returning equipment clean. Trailer said save $15, buy guy said he doesn't even look in the trailer. Just a waste of my time I guess.

Évaluation :

5

You have got to stop having the employees use their personal phones to take pictures of my confidential driver license ID! I know they are on I-haul app/server nut there has got to be a different and better way.

Évaluation :

1

Most of staff were idiots and didn't know what they were doing and the girl that check me in was a rude witch and put down false information to make u have to pay more money for truck there was one honest guy in the place that helped me out May God Bless him

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

All good

Évaluation :

3

the vehicle had a low drivers side back tire the vehicle could not go up the driveway rough transmission

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Always very nice and helpful when I need answers to my questions.

Évaluation :

5

Just keep doing that thang that you Do

Évaluation :

2

Have items available that were reserved in advance. Disorganized.

Évaluation :

3

Not enough staff working the desk for such a busy location

Évaluation :

5

There isn't any thing I can see to improve your service. The whole experience went like clockwork from start to finish.

Évaluation :

1

I received the box truck with no gas in it while the contract stated that there was 1/4 tank of gas. The truck also lost power while on the highway and I had pull off the road to turn the vehicle off and restart it.

Évaluation :

5

A friendly and excellent customer service so glad with service at this location thank you

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

The two young men at the drop off location were very courteous and helpful.

Évaluation :

5

Excellent service à la clientèle. Courteous and polite. This is why I come to the Massachusetts Avenue U-Haul.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

On the morning of my pick up, I received an email telling me to pick up my truck at a different location that was over 10 miles away. I had to sit on hold for 20 minutes to get them to reserve my truck at the correct location so that I didn't have to pay an additional 20 miles and waste more time. Otherwise, it was fine.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.