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The manager is rude and aggressive. Threatening toward women and needs a replacement or training and anger management.
Kelly was great help to me, she even went out her way to find me a cart to put my stuff on to take it to the storage.
I'm sorry that I can't remember the young lady that helped me. She was so friendly and helpful. She took the time to take me to my storage room, and made sure everything is fine. She noticed that the door was hard to open, because it was hitting the floor when you open it. She made a phone call immediately, and it was all fixed when I came in to move my things
Very friendly love you all service they also help you with financial when you can not pay on time do to Covid19 there will give you discount or they would wave their past do fee thanks to The manager for you all of your help manager Kelly as very understanding very helpful do appreciate I was was them for 8 months and she understood everything that was going to her thank you very much Kelly for help on the album a hard time dealing with the COVID19 How we me was my disability take it to and from my idols are really do appreciate the easy access for those that are disable R have disability You Hall Massachusetts's to keep up the good work we appreciate all the hard work and you're going to stand open door in this hard times
It was a good experience for me. I appreciate all the help that I received from the workers there.
Kelly did a great job helping me get set up. It was fast and easy!
Great people and great facilities.
Gina, the marketing manager, and Daniel Rios, the general manager, we both service-oriented and compassionate. Kelli, the assistant manager, however, was not. She did not look for solutions and has rigid and uncompromising decision making tendencies, which is not helpful to customers, especially during an unprecedented pandemic. Gina was amazing through. She acknowledged my concerns and apologized, which is everything to a customer, and she followed up to ensure resolution was reached. In doing so, she'll have a repeat customer and referrals from me.
Kelly and Levy were very helpful. We unfortunately had to move out, but even that experience was pleasant. We thank you all for your help.
I felt very comfortable with their staff very good people I will always use them if I need them again thank u so much.
I moved to my beautiful apartment didn't need storage anymore. Thankyou nasim
Zahkayah was very nice and pleasant even when her day was going kinda rough. She always had a nice smile.
Due to a change in my payment method for my storage unit, there was confusion which caused delays and late fees and lien were attached to my account. I'm very grateful for the patience and professionalism of Mr. Rios, Manager. He took the time to review my account and this matter has been resolved. Thank you Mr. Rios.
We are very pleased with Uhaul’s staff and facility. Kiki is an exceptional employee who goes 110% in servicing the customers. KiKi made our storage time there very enjoyable. Recommend that KiKi be rewarded for her work. Jerry & Vicky Esqueda
Great Staff and customer service.
Renting storage space from U-Haul was the easiest ever!! No contracts and oodles of paperwork to fill out, just pay and store, SIMPLE!! I appreciated this more than anything. Prices were reasonable, clean interior spaces, and a convenient location made the entire experience a pleasure. Thanks for being there when I needed you. Your facility will be first in my mind if extra space is needed in the future. Big thanks to you!!
Great customer service from all the staff members.
On Friday July 31st, everything was excellent great customer service dispit the traumatic experience everyone dealt with, the online had a mess of things but Levi helped us and accommodating me in my time of need. On Sunday the 8/2/20 I had a different experience I did not receive the care like on Friday, I was not pleased with how the day turned out due to not having all information. On 8/4/20 my storage had a flood and Levi again went above and beyond helping me get my unit in order, Daniel the manager went above and beyond as well. I’m happy they helped me.
Sandy was super helpful and so kind. She made me feel very comfortable and safe while getting my storage unit set up. Best experience I’ve had with u-haul yet!
Steven was very helpful in finding us a cart for moving, very polite and respectful.
Staff at U-Haul made moving in easy and convenient, thank you! I appreciated not having oodles of paperwork to complete, just a few questions to answer, and boom, all done! I also appreciate receiving the move-in bonus of a free month! How could I go wrong with all of these conveniences?
So unorganized. Every single step of the way there were problems. Staff needs to be trained. Very poor customer service. You kept incorrectly billing me and I would call to fix it. Thinking it was resolved I then would receive emails saying I still owed. This happened multiple times. I then went in person and they would look up my account and say everything was fine. I then would receive another email so back in person I went- 4 different times. I spent so much time on the phone and going into the facility to resolve your mistakes. Then you sent my emergency contact a bill-this was my father and it got him very upset thinking I wasn't paying my bills. My dad had a heart attack and stroke a year ago and upsetting him was extremely upsetting to me. Final straw, I moved out and went to the office to inform you all that I was moving. I was assured I was moving out on time and would not be billed. I was billed and told I was late and there would be a lean on my property which is a joke since I emptied out the storage unit. You guys have your heads up you know where. Never doing business with uhaul again.
Roof leak damaged items in my storage during our heavy rain months. No one contacted me to move my items out to avoid damage.
there was still an outstanding question on what i owed - the rep stated a mgr willcsall. me back. tome
Never had any issues or concerns with location. The staff was always polite.
Kudos to the cleaning staff, extremely clean and very accommodating.
The young gentleman that helped us was great,
i love u haul !!!
Helpful staff
Dedicated and competent staff working the registers and regudtratiolm
Front desk girls have always been polite and helpful👍
Very polite and knew just the right size I needed. Excellent people skills.
Once again I was satisfied with the customer service out of this lemon Grove location. Not only did the employees go over and above their natural duties of work there at that location.
Everything is great except the water/mold smell I have noticed for the past 2 months
Management permits homeless to live in units. They pretend they don't allow it but they don't do anything to stop it. I moved out of the unit with belongings filled with roaches. Just terrible!
The facility needs a lot of repairs specially the roof the ceilings are leaking pretty bad when it’s raining . I had to close my storage unit. I wouldn’t recommend the business it’s very disappointin.
I would Recommend
Never worried that my items were in secure facility. I was happy with the added security feature of checking in and out via uhaul card. Thanks for keeping my items safe.
I really enjoyed the experience an they made it simple an smoove the staff where very helpful an kind. Kiki was super with patient an the way she explained things for it being my first time
Staff was helpful and nice every time I checked on my unit. Check in and check out was easy.
Humble
Staff was unprofessional. No formal greeting/acknowledgment. We had time sensitive questions the supervisor/manager trained new employee. Customer Satis rises above training, use common sense.
Thank you for everything
This place has roaches, the staff is horrible! Especially the young lady with the extremely long finger nails. She’s very rude and has 0 customer service skills. This location never answer the phone.
love company n all the pple !!
It was nice and people were helpful and friendly and the hours and location was good thanks again and marry Christmas
Everyone was very kind and helpful. We rented a storage unit for a few months and a truck and everything went very smoothly.
There were bugs in the hallway.
Great supportive team
Absolutely friendly staff all around especially Travis! Very professional and accommodating!
Very helpful and friendly staff
Thank you. I had the best rate for 2 years!
Anthony and Sandy were awesome. Anthony went out of his way to answer all my questions. Sandy also helped me a lot regarding self storage. I was extremely happy with their great customer service.
The only negative aspect to report is the foul smell. It smelled like mold even though I didn't see any.
One if the most pleasant storage experiences I've ever had. Would absolutely sing their praises to anyone looking for storage in the San Diego area.
Kind and helpful staff!
I Laura A had a unit @ Lemon Grove for 2 yrs never had a problem making mthly pmyts due to neglect on managements part my sons & my items have been stolen they have no comment still or no contact
Roaches everywhere. Staff is rude. I will make sure I let it be known never to rent any storage facility from Lemon Grove u haul.
Owner and employee are courteous and rendered superlative quality service!.
Staff was very friendly and helpful.
Spent 1 hr and 40 minutes there and no truck! Showed up before close but had to use mobile pick up app. Charged mebut didnt work.Staff was great;not at fault. Issues with system
It was an excellent experience and I couldn’t have asked for better.
The staff were very professional and helpful
Nice, helpful staff. The online payment system was easy and simple to use.
They were under staffed and had no functioning forklift. My U-Boxes had to come on 3 separate trailers, taking up way too much space and making the unloading process much more difficult.
Everything was good, but should have been informed about the tight fit on getting large funiture in small place.
You all don't seem competent in what you do. The fact that I had to talk to the manager to point me to the right unit and that we had to get another manager to remove the extra charge is ridiculous.
Drop off requirements don’t match the dates in contract i.e. when contract says final day is 5/5 you must return vehicle or keycard by 5pm on 5/4 which pushes customers time frame.
