Le client n'a pas laissé de commentaire.Deborah W.
Customer Reviews for U-Haul Moving & Storage of Lenexa
Pour nous contacter
Lenexa, KS 66215
(I 35 and 95 TH ST)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Parking lot signage a bit confusing. Noticed several customers having to look around like we did.Valerie B.
Le client n'a pas laissé de commentaire.Barbara M.
Le client n'a pas laissé de commentaire.JAMIE S.
Le client n'a pas laissé de commentaire.Emily T.
Online check in and check out didn't work.Francis A.
Le client n'a pas laissé de commentaire.alshid G.
Le client n'a pas laissé de commentaire.Tom E.
Le client n'a pas laissé de commentaire.Alan G.
I have used uhaul frequently and this location is hands down the best. Very professional, they get the job done quick and correct.Ray F.
Le client n'a pas laissé de commentaire.Joseph R.
Le client n'a pas laissé de commentaire.Mercy L.
Le client n'a pas laissé de commentaire.Kate B.
Le client n'a pas laissé de commentaire.chandrasekhar D.
Facility overcrowded. Difficult and hazardous to maneuver the trailer in such limited space.MICHAEL P.
Le client n'a pas laissé de commentaire.David H.
Le client n'a pas laissé de commentaire.George S.
Le client n'a pas laissé de commentaire.Bret A.
Le client n'a pas laissé de commentaire.Mark D.
Le client n'a pas laissé de commentaire.Ryan M.
Le client n'a pas laissé de commentaire.Scott W.
Maddie was nice and called me to ask if I still needed a Uhaul trailer. I was late and the other location I rented from ended up renting my trailer to another individual, which was to be expected as I was running 2 hours late. Maddie let me know she had one available and asked if I wanted it. It worked out perfectly. The guys help me get everything attached to the truck. Great location.Jeremy S.
The drop off process was fast and easy. The person who checked in the truck was helpful and friendly. Merci.Erin M.
Le client n'a pas laissé de commentaire.Robert C.
Le client n'a pas laissé de commentaire.Ryan B.
Le client n'a pas laissé de commentaire.JoAnna B.
Le client n'a pas laissé de commentaire.Jeff B.
The key drop box for after hours returns need to be clearly labeled.Chris H.
Le client n'a pas laissé de commentaire.katelin B.
I go though the entire check out procedure on my phone with the pictures AND THEY STILL OVERCHARGED ME FOR 1,2 mileage that was entered wrong at pickup. I submitted the picture of the mileage and fuel gauge and received a message that it was updated on records. Cannot believe what UHaul states.Christine K.
Easy returnTex T.
Le client n'a pas laissé de commentaire.bernard B.
Le client n'a pas laissé de commentaire.Christy L.
Le client n'a pas laissé de commentaire.Patrick I.
Le client n'a pas laissé de commentaire.Michael G.
Le client n'a pas laissé de commentaire.Ray F.
The equipment I was rented had an issues with the ignition and steering wheel locking. The check in process was not as easy as it also was lead to believe for doing the online check in.Jaryn L.
The return after hours process is a bit messy. I returned the motorcycle trailer and I tried to say it was returned clean but the process didn't accept my photos. In order to complete the process, I had to say it was returned dirty and so I'll need to call the store in the morning to get my $15 reimbursed.JEFFREY C.
Le client n'a pas laissé de commentaire.Oscar P.
Colleen with customer service helped with a billing problem and resolved it. She's amazing.Lisa N.
The personnel was helpful but did not align with my previous U-haul experiences where they greet you and are cheerful. Overall they were helpful.Gary C.
Fire the return processing person! This was by far my worst U-haul experience EVER! Rented pick-up that needed to be washed (or at least the windshield cleaned) and had 1/4 tank of gas. I noted the odometer was off by 1 mile, showing 5167 instead of the 5166 miles on the paperwork. I took a picture of the mileage using the U-Haul app (the app would not let me complete it otherwise). I drove the truck a total of 14 miles and put 3 gallons of gas in bringing the tank to 7/16 full. When returning it was told I owed over $120 that included a fuel surcharge and that the truck had to be returned full as per the contract (which would be 25,5 gallons! at $4 per gallon or a total of $101,97 for driving it 14 miles!) When I said the truck had a quarter tank to start I was asked if I had any pictures. Then I discovered the pictures I took in the app weren't on my phone! I asked if I could pull up the pictures from the app I was told "I don't think you can, you'll just have to request reimbursement" Realizing this return person was going to charge me over $120 for the "$19,95 per day rental", I produced my copy of the contract that showed a quarter tank then was told 'I'll put the contract on hold and you'll have to go inside" (so much for 'skip the line')". After waiting in line , the total charge was reduced to $44,92 , still showing the 5166 miles as the start mileage. BTW - U-Haul owes me $0,59 for the extra mile I was charged for.Gary F.
Le client n'a pas laissé de commentaire.Richard E.
Le client n'a pas laissé de commentaire.Allen C.
Always happy with the service here.James B.
Le client n'a pas laissé de commentaire.Cody J.
None at this time. Thank you.Alexander T.
Le client n'a pas laissé de commentaire.Andrea K.
Le client n'a pas laissé de commentaire.Jeffrey N.
quick and easyKim R.
Le client n'a pas laissé de commentaire.Javier P.
The service, professionalism and friendliness of the staff was great.James W.
These employees actually work at being professional and courteous. This is not common in most retail environments. If U-Haul corporate wants this behavior to continue, these employees should be recognized and rewarded for being above bar.Chris H.
Le client n'a pas laissé de commentaire.Debra W.
Le client n'a pas laissé de commentaire.SAMUEL T.
Le client n'a pas laissé de commentaire.THOMAS C.
Once I got to my new location, the truck began having mechanical issues that caused the engine to die when idling. I barely got it back to the UHaul store and if I hadn't been able to get the truck to limp all the way back, the roadside assistance was going to be a 2 hour wait!! Very poor maintenance of their fleet and the advertisement of roadside assistance getting there promptly is a joke.Johnny F.
Le client n'a pas laissé de commentaire.AnneE P.
Great staff at the Lenexa Marshal Rd location. Great location with a circular setup. Got out of there today like a pit stop. Getting back was a bit slower checking in. I would not go to any other U haul.JOHN G.
Staff was very friendly and helpful 🙂Darryl J.
Everyone was friendly and helpful. The store was clean and well kept. The equipment got the job done. Drop off was quick and easy. All the bases were well-covered.MALCOLM B.
Le client n'a pas laissé de commentaire.PAUL W.
Thank you for your great service and smooth check in and check out.Thomas C.
Le client n'a pas laissé de commentaire.Steve B.
Le client n'a pas laissé de commentaire.Phillip F.
Le client n'a pas laissé de commentaire.Steven T.
friendly place had no problemsLARRY C.
I moved into U Haul Lanexa, in a 15 ft U Haul Truck / Out of a 15 ft Extra Space Storage Unit. who's monthly rent was $80 a month. I rented a 15 ft U Haul Truck to move into the Lenexa U Haul facility. I moved out of Lenexa U Haul storage in a 15 ft truck, into a 15 ft storage space at B&B STORAGE I'n Cheney Ks For $75 per month. BOTTOM LINE: I was extremely over charged (PREDATORY PRICEING) for what was supposed to be a 15 ft storage unit. Chris Smith charged me for TWO units 1124 & 1126 ?????? I never understood that. The reason I had to put things in storage was that I had a hospital bill of $234 000 in 2018 and another $38 000 in 2019. I am 82 yrs old, and disabled, and was not able to help or see the units plural instead of the one 15ft storage I asked for. The two helpers I hired to move me didn't ask or care. IN CLOSING: I FEEL THAT I HAVE BEEN TAKEN ADVANTAGE O F. THE REASON I HAVE TAKEN TIME TO ANSWER YOUR MOVE OUT QUESTION MOVE.OUT EXPERIENCE IS THAT I HAVE TAKEN THE TIME TO DISCUSS MY PLIGHT WITH THE AUTHORITIES AS FOLLOWS: AARP SENIOR ADVISORS DISABLED SENIOR CARE BETTER BUSINESS BUREAU CONSUMER AFFAIRS SECRETARY OF STATE THE ATTORNEY GENERAL. I have been advised that a logical solution to our conundrum should be based on the storage fees that I paid pre $80 at Extra Space Storage, and post B&B Storage $75 presently. That I Should settle for a remembursement of $100 Per month for the months I paid over $200 per month for storage at the Lanexa I HAUL FACILITY. THANKING YOU IN ADVANCE FOR YOUR KIND CONSIDERATION. A.S.A.P. Bob T.Robert T.
In out and doneEugene Betty R.
Le client n'a pas laissé de commentaire.Casey E.
Le client n'a pas laissé de commentaire.Devin S.
Le client n'a pas laissé de commentaire.Dale R.
Le client n'a pas laissé de commentaire.James M.
Le client n'a pas laissé de commentaire.Vince B.
Le client n'a pas laissé de commentaire.Jason G.
Always left me satisfied!ZACHARY H.
Staff are always friendly, professional. Inventory seems to be full. Clean facility. Overall happy to rent here every time.emil A.
Very Professional and very ThoroughAlonzo P.
Le client n'a pas laissé de commentaire.Chris H.
Staff was very professional and represented the U-Haul company in a positive light.Jack M.
Le client n'a pas laissé de commentaire.Luis B.
This was the best U Haul experience ever If your not close its worth the extra few milesRobert E.
Work on the website/app to return the rental. It was had to navigate and took to long to go through.Mariya P.
The customer service was fantastic. Great people to work with. Got me in and ready to go in lease then 5 min. And when I returned the trailer it just took a min and I was on my way. I would highly recommend this location to anyone needing to rent a trailer or truck.Dean G.
Very quick and easy return working with real people instead of an online check in!John H.
Le client n'a pas laissé de commentaire.Bryan C.
Le client n'a pas laissé de commentaire.Nathan L.
Le client n'a pas laissé de commentaire.Kenneth B.
Nothing!! Keep doing what you are doing!!!Stephen S.
I was instructed to call the location manager to discuss the dead battery, but still have not heard back! it cost a lot of money and batteries should be maintained!! it was over 3 years old and was not fun!!JEANNIE T.
Le client n'a pas laissé de commentaire.JennyMcMillen M.
Everything was fast, clean and efficient!!william D.
Great experience start to finish..!James G.
very efficient in hooking up the trailer and unhooking it for me.Joseph S.
Le client n'a pas laissé de commentaire.Michael M.
Le client n'a pas laissé de commentaire.Matt B.
Le client n'a pas laissé de commentaire.Ariel E.
Le client n'a pas laissé de commentaire.Jeremy H.
Le client n'a pas laissé de commentaire.Ryan M.
Le client n'a pas laissé de commentaire.Robin S.
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