Le client n'a pas laissé de commentaire.ANA S.
Customer Reviews for U-Haul Moving & Storage of Leominster
Pour nous contacter
Leominster, MA 01453
(Rt 12 S)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Échange de bonbonne de propane
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.SARAH A.
Trash was left in vehicleANTHONY C.
Le client n'a pas laissé de commentaire.ROBERT S.
Awesome service will go back anytime.. service with respect is all good for me...ENRIQUE F.
no improvements. staff was great. very friendly and helpful. very great experienceDONNA B.
Le client n'a pas laissé de commentaire.Steven H.
All of the personal are very friendly and knowledgeable....LESLIE G.
Everything was great. Easy pick up and drop off.ALFRED D.
Le client n'a pas laissé de commentaire.AMAHA G.
Excellent job I can rent it again when I got another opportunityJORGE M.
Le client n'a pas laissé de commentaire.KAREN L.
Great service.ROBERT S.
It would have been helpful if the truck i needed was available in my town, i did travel 3 towns away when there was a local U-haul a block from my house.BARBARA K.
Everything was perfect. Friendly service, reservation was easy and equipment return went off without a hitch. RLezina@comcast.netROBERT V.
Le client n'a pas laissé de commentaire.FRANCIS B.
Le client n'a pas laissé de commentaire.gregory H.
Le client n'a pas laissé de commentaire.KEVIN B.
Le client n'a pas laissé de commentaire.ROBERT R.
Le client n'a pas laissé de commentaire.GREGG V.
Le client n'a pas laissé de commentaire.Matheus I.
Le client n'a pas laissé de commentaire.ASTRID H.
Le client n'a pas laissé de commentaire.SHARON R.
The truck was clean but the back of the truck leaked and water got all over my furnitureJEFFREY Y.
Le client n'a pas laissé de commentaire.Lloyd John V.
Nothing! Outstanding service!AMY H.
Le client n'a pas laissé de commentaire.JASON B.
Le client n'a pas laissé de commentaire.Andrew A.
Both gentlemen in the office were very nice and helpful in every way. Thank you so much for all your help! The process was smooth and the whole experience pleasant and above my expectations. Thanks again and a Happy New Year. ðŸŽ‰LUBICA V.
Le client n'a pas laissé de commentaire.Jorge S.
Friendly and got you on your way quicklyRICHARD B.
Seems like your local team was a bit understaffed. Perhaps help the local Manager out a bit more. Overall the team on site was very helpful both days (getting quote, securing the right vehicle, easy check in, answered my questions, easy drop off etc). MerciBRIAN G.
Le client n'a pas laissé de commentaire.ELIZABETH C.
Customer service is absolutely the bestJOHN T.
Great I recommendFernando M.
Le client n'a pas laissé de commentaire.Wayne S. | Expérience générale
For the second time they didn't have a truck for me when I reserved it 2 weeks in advanceâ€¦.. Then they gave it to me 4 hrs lateâ€¦..Ron L.
Le client n'a pas laissé de commentaire.Daniela O. | Expérience générale
Rented a unit for 24 hours, picked up 12/18 at 12 noon, returned 12/19 at 9:30 am.. received phone calls 12/20 inquiring about when my late return will be brought in. Most likely an error but not part of the experience I wish to par take.MARK G.
I cannot say enough for the excellent service we received during our recent rental. Thank you very much!DAVID C.
Le client n'a pas laissé de commentaire.ANNETTE C.
Le client n'a pas laissé de commentaire.KRISTY G.
Jeremy went above and beyond to help me!SCOTT B.
Nothing. The young lady who is always there when I've visited during our move is so professional and personable, makes the entire process so smooth. Shes definitely an asset to your company. Return and I'm always met by someone with a smile, professional attitude, and ready to help get me on my way. I live 30+ minutes from Leominster MA but I'll drive there to do my u haul business. Respectfully John TewJohn T.
fthey will good anf personableWENDELL S.
Le client n'a pas laissé de commentaire.STACEY W.
An elevator or lift of some kind would be more helpful if you are using an upstair unit.Robert A. | Premières impressions
Le client n'a pas laissé de commentaire.Guido A.
Le client n'a pas laissé de commentaire.Keith H.
Le client n'a pas laissé de commentaire.WILLIAM B.
I hadn't rented a U-Haul truck for quite some time and had a wonderful experience. The General Manager, Jeremy, was knowledgeable and helpful in helping us determine the correct size vehicle and also explained the entire rental contract thoroughly. Very happy.PETER B.
Le client n'a pas laissé de commentaire.Robert K. | Premières impressions
I don't seem to have any wiring for this hitch. It was included and charged, so I'm a bit perplexed. Hoping I'm just missing something but now will have to spend time tracking it down, wish they would have showed this to me at pickup.Michael C.
Le client n'a pas laissé de commentaire.JORGE C.
Le client n'a pas laissé de commentaire.MICHAEL E.
Le client n'a pas laissé de commentaire.joseph R.
Le client n'a pas laissé de commentaire.CHRISTOPHER M.
The HEAT DID NOT WORK AT ALL Bill West at the rental location said the van had no antifreeze in it. THIS VAN WAS FREEZING COLD INSIDE THE ENTIRE TIME AND IT WAS 28-30 degrees outside. I could see my breath inside the van.. Worst rental vehicle I've ever had in my life and I've been renting cars for 30 years. I'm disputing the charge on my credit card because they wouldn't do anything for me at the rental location. Ridiculous!!!!JONATHAN K.
Le client n'a pas laissé de commentaire.RAMON R.
Le client n'a pas laissé de commentaire.tammy l. | Expérience générale
Le client n'a pas laissé de commentaire.Robert K. | Expérience générale
recommended with explanation. have rented alot over the past 10 years for business. In the past year or more vans consistently dirty (and stinky). when brought to staff attention (who have been polite enough to listen) I have been told they have no control over the situation. No mechanical issues with rentalsBARBARA S.
Nothing. Top notch operation. Not so much as a hiccup.MICHAEL N.
The employees both when I picked up and dropped off were very professional and went out of their way to be more than helpfulJOHN B.
The gas tank was not full when I picked it upYVONNE A.
Le client n'a pas laissé de commentaire.DAVID C.
I had an issue trying to return the rental after hours via my iPhone. I followed the directions exactly as I was supposed to according to the website and YouTube video. I called and they were very helpful the next day but I spent close to 40 minutes trying to sign out and it would not take my location. Still not sure what the issue was. U-Haul Leominster is a great location to rent a truck .CATHERINE C.
Le client n'a pas laissé de commentaire.STEVEN S.
not muchROBERT L.
Le client n'a pas laissé de commentaire.MARCO R.
Le client n'a pas laissé de commentaire.ADAM C.
Le client n'a pas laissé de commentaire.JONATHAN K.
Le client n'a pas laissé de commentaire.Karen W. | Premières impressions
App was difficult to navigate. Pictures should have been enough. Almost could not use app as my location was off on my phone with Google. Location should be obvious with pictures?JAMES G.
Le client n'a pas laissé de commentaire.STEPHEN B.
Le client n'a pas laissé de commentaire.SAMUEL S.
Le client n'a pas laissé de commentaire.Denise E. | Premières impressions
They did not latch the door properly and did not tighten the hitch. After a few blocks I stoped and did both. They did not mention an online tool asking me to check the trailer. They were more interested in what they were doing on their phone than interacting with me.richard L.
The store opened an hour late on Saturday 11/20/21. The employee had overslept. Nonetheless, the guy came in and handled a tough situation very well. He gave me furniture pads for free. I have no complaints. Thank you for having the truck ready. It worked out well.TIMOTHY R.
Le client n'a pas laissé de commentaire.Derek C.
The only thing that bother me, the car smell cigarette.VICTOR M.
Le client n'a pas laissé de commentaire.YESSICA O.
I reserved a 6x12 trailer. When i got there, the trailer smelled like gasoline inside it. The staff were awful. The manager basically said take it or cancel the reservation. There was another 6x12 on the lot, but he wouldn't let me use that one. He didn't offer to clean it either. And your website required i take a picture of the unit to log my displeasure... not sure how to take a picture of a smell. The experience was terrible. The manager has ZERO customer service skills in his body. He went on to tell me how these trailers went around the world, and he couldn't be accountable for them. I asked to have them find another 6x12 at another u-haul, and he said that all the other places were out. i had a move planned. I had people helping. I was using this to move furniture. I had no options and your staff didn't offer any guidance beyond take it or leave it. I took the trailer and was forced to clean the inside myself. I scrubbed away the gasoline smell. This isn't what i signed up for. LOUSY service. You need better, more empathic and customer focused staff.WILLIAM H.
I know finding and keeping help is hard right now but the 1 person running the counter did an excellent and efficient job of getting everyone out as quickly as he could and still made sure that everyone knew everything they needed to know before leaving. He really needed someone to help. Some customers sounded frustrated but it was very obvious to me that your employee was on point and got everyone on their way as quickly as he could without cutting corners. Somewhat like the legal disclaimer speed reader you hear at the end of commercials..Thank you for the rental.Raymond W.
Short staffed at busy time, people are getting used to this everywhere, your professionals are handling it well.Madeleine L.
Le client n'a pas laissé de commentaire.JOSEPH F.
Don't change a thing over all experience I had was exsilent thank you for all your help.JESUS G.
Le client n'a pas laissé de commentaire.Maureen C.
Le client n'a pas laissé de commentaire.ROBERT W.
It very good.ESTER B.
Le client n'a pas laissé de commentaire.Delynn F.
Exelent tanksROGELIO P.
Le client n'a pas laissé de commentaire.DAVID G.
Le client n'a pas laissé de commentaire.stephen s. | Expérience générale
Excellent customer service I had to extend the contract and they happily worked with me I highly recommend the Leominster Mass locationSEAN K.
Running lights not workingCLAUDE L.
Vehicle was clean and reservation was there as promised. Unfortunately the door had issues closing due to a failed pulley system and I spent an hour on the phone and disconnecting the pulley wire so I could close the door securely for travel. Also had to buy a tool to accomplish this. Seems to me you could check these things prior to renting. Rather than credit me for the plyers I purchased or the lost time, the store manage made it seem like I'm in luck to not be charged extra (?).KEVIN P.
Le client n'a pas laissé de commentaire.PAUL H.
personal was very sloppy and sarcastic especially the manager his name is JeremyENRIQUE R.
Le client n'a pas laissé de commentaire.WOODSON L.
Le client n'a pas laissé de commentaire.Edward A.
Le client n'a pas laissé de commentaire.John M.
The manager, Jeremy, was extremely helpful and helped us immensely!Shannon B. | Premières impressions
Le client n'a pas laissé de commentaire.ALBERT P.
They should inform the client more accurate about the different drop off locationsALEXANDRA R.
The agent discovered on drop off that one of the chains had several links which were very thin and was surprised no one noticed this before I picked up the trailer. He stated he would be replacing the chain before the trailer was rented again. Great customer service at both locations I visited. Merci.Cheryl M.
Le client n'a pas laissé de commentaire.Regina T.
Le client n'a pas laissé de commentaire.AIDEN P.
Le client n'a pas laissé de commentaire.JEAN CLAUDE R. | Premières impressions
Le client n'a pas laissé de commentaire.Mary M. | Expérience générale
Very patient, as I had no Idea what I was doing or looking forCRISTINA p. | Premières impressions
Le client n'a pas laissé de commentaire.cecilia b. | Premières impressions
Le client n'a pas laissé de commentaire.Francisco G. | Premières impressions
Le client n'a pas laissé de commentaire.Ernest T. | Online Move In
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