Évaluations des clients U-Haul Moving & Storage of Leominster

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Leominster

Cote générale :

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SAM M.
Évaluation :

The woman who checked us in was still in training and gave us the wrong pricing on equipment. We were given no direction on where our truck was located and had to walk around the parking lot trying to find the correct truck. The drivers side door window was down and the seat was soaked from it raining. The truck smelled terrible and we had to put an air freshener in the truck. The ramp was missing the hooks to secure it when in use. It was extremely difficult trying to get our appliances into the truck because of it. We were only given $20 off for the poor service and issues. I would not recommend any family or friends to this location.

JEREMY H.
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Le client n'a pas laissé de commentaire.

Robert S.
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Le client n'a pas laissé de commentaire.

SCOTT S.
Évaluation :

Le client n'a pas laissé de commentaire.

GILDA M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

DAVID L.
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used you on a couple of moves highly recommend

JENNIFER T.
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Le client n'a pas laissé de commentaire.

ANN C.
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Photos of truck condition did not match truck condition

Rita B.
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Le client n'a pas laissé de commentaire.

MIGUEL C.
Évaluation :

excellent

LEONEL G.
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Excellent service

GILBERTO A.
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Le client n'a pas laissé de commentaire.

Chris H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Scott C.
Évaluation :

Make the mobile app more easy to use, the process I went through was very BAD.

Frank F.
Évaluation :

Customer service and all the U-Haul team members where very nice. The truck that I rented there was an over whelming smell of cologne. I was able to drive with the windows open which helped. Nobody's fault ! the person who used/rented the truck before me liked to wear a ton of cologne.

rhonda D.
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Le client n'a pas laissé de commentaire.

Laura N.
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Le client n'a pas laissé de commentaire.

Michelle J.
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My review is not in reference to the location or the service I received at it. That was good. The “easy cell phone” rental was difficult, took time out of my already tight day as I was moving, unnecessarily difficult, time consuming. Please fix your cell phone pick up process. I almost walked away angry and without a truck. If it hadn't been for the guy at the counter helping that is.

DAVID H.
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I dont have anything that I can see to change

CHRISTOPHER F.
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Le client n'a pas laissé de commentaire.

Nicholas H.
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Was told by a representative on Thursday 11/29 that if we wanted to change our reservation for Saturday 10/31 from at 10' truck to a 15' truck on Saturday, that it wouldn't be a problem to do it that day. When we went to pick up at 7:30 Saturday morning we were told we could not change our reservation to a 15' truck, because there were none available. We then decided to go with the 10' truck we had reserved, but then the truck would not start. The representative at the store also tried to rush us through checking over the truck further, saying that he knew nothing was wrong with it, that there were no scratches or anything. When we went to return the truck that evening, we were told to just leave the keys in it, and everything was all set. We got a call the following morning, asking us when we were planning on returning the truck. Obviously whoever was working the evening before was too lazy to check the truck back in. We had previously had great experiences at this location, but this experience has soured us from using it again in the future.

William L.
Évaluation :

Employees must wear masks

DENISE R.
Évaluation :

Nothing these were honestly the best. Even when a rude guy was yelling at them! They whole staff kept it professional

William S.
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I had a 0900 reservation and the guy never showed up. I had to go to a different uhaul store 35 minutes away to pick up a smaller trailer. Then I had to make 2 trips from Connecticut to New Hampshire. I was livid

VINCENT F.
Évaluation :

Please inform the customer of the deposit return.

Robert J.
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Le client n'a pas laissé de commentaire.

Karin P.
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Le client n'a pas laissé de commentaire.

Donald P.
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Le client n'a pas laissé de commentaire.

Robin M.
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Le client n'a pas laissé de commentaire.

Thomas H.
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Le client n'a pas laissé de commentaire.

Alejandro U.
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Le client n'a pas laissé de commentaire.

Jocelyn G. | Expérience générale |
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Everything was great the only thing is the location not easy to reach via telephone.

ROBERT N.
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The online check in worked great. There was a long line we did not have to wait in.

Annette N.
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Very nice people and Care customer service 😊 satisfy

Michael M.
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Le client n'a pas laissé de commentaire.

Karl N.
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Le client n'a pas laissé de commentaire.

Nicholas H.
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Inside of cab was dirty, water bottles left in passenger door back of van was dirty. Van drove great though

Jose O.
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Unit was dirty but aside from that everything was perfect a d staff was excellent.

Francis B.
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I reserved the equipment online but had to provide the information again when I arrived for pickup. I thought the truck and trailer would be ready upon arrival but had to wait. I had to Inspect both pieces for unreported damage by comparing pictures of the equipment online to the actual vehicle and take photos of damage not contained in the photos provided by uhaul. It was difficult to inspect the exterior of the vehicle as it was wet from rain and should have been washed to remove road residue from previous use in order to perform inspection. The interior was fairly clean but had dried food crumbs stuck to the drivers side seat. When reserving equipment online the process should be streamlined so when the customer arrives identification is confirmed and good to go vs the 45 minute process required before actually departing with the equipment.

Daniel B.
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Great customer service. The staff was patient and very courteous. I've rented here a few times. Always great.

PAUL D.
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Le client n'a pas laissé de commentaire.

Victoria G.
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Le client n'a pas laissé de commentaire.

TARA C.
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The brakes almost killed me and gas gauge faulty. Upon return an employee asked how the brakes were which means that knew and could have given me another truck. It was a horrible experience and I'm not happy at all!

JASON G.
Évaluation :

Frank is very helpful and pleasant. Russell Hiltquist is a rude and miserable human contact with ignorant people skills and public relations. I rent 40 plus trailers per year at this location. I will drive an extra 40 min round trip to another location to avoid Russell at the location less than 10 min from my house. -JG

Keith M.
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Le client n'a pas laissé de commentaire.

Rachel B.
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Le client n'a pas laissé de commentaire.

JUAN M.
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Le client n'a pas laissé de commentaire.

Linda C.
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Le client n'a pas laissé de commentaire.

Lynne P.
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Le client n'a pas laissé de commentaire.

Cristobal S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Tracy B.
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Nice truck, excelallAnt service

Steven P.
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Le client n'a pas laissé de commentaire.

Marcos M.
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Le client n'a pas laissé de commentaire.

Craig D.
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Le client n'a pas laissé de commentaire.

Thomas V.
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Everything was excellent. Vehicle,service, etc.

Paula F.
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Handle you're own processing after hours returns without attached fees. Make it easier for the customer rather than harder.Truely makes it apparent that customer service not a high priority .

KRISTOFER L.
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Le client n'a pas laissé de commentaire.

david J.
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Easy in, easy out. Great service!

RICHARD A. | Premières impressions |
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The service has always been good very professional

Hannah P. | Online Move In |
Évaluation :

On the unit list it clearly showed me my locker and stairs leading up all around. I was unaware that I would need a ladder to get to my unit. It is impossible to put anything heavy or any furniture in the unit because of its placement. Will never shop at uhaul again

Larry B.
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Le client n'a pas laissé de commentaire.

Eugene V.
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Great service

Kyle D.
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Very good to work with Will rent again from location

Kristina L.
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Staff was friendly and accommodating. They helped me figure out what I needed. Central st Leominster was awesome!!!

AUSTIN A.
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Frank is a godsend. He was alone to deal with an upset line of customers that had been waiting a long time for service. He had a great attitude through it though and was helpful as can be. As much as it was an issue to get the truck it was out of his control and everything that was in his control was handled wonderfully.

CHRISTOPHER M.
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I waited in line for more than 1 hour.. this was not the fault of the only person there working it was though a staffing issue. The gentleman working was doing his best but in a Saturday morning to only have 1 person on staff is crazy. My time is important and I had to shuffle around due to something that should take 15 minutes taking over 60. Several customers behind me left in disgust. Very disappointed in this. The guy working was excellent though he deserves a raise for that..

Greg C.
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Waited an hour in line to pick up reserved truck and force to interrupt other customers to drop off key.

David N.
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The manager was ALL by himself. He was AMAZING taking care of multiple customers at the same time, hooking up trailers on vehicles and asking people to help by self check-in. He should get a gold star. The line was out the door and he kept it moving! KUDOS to him!

William B.
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I reserved a truck for saturday october 3rd for 7:30am. I arrived at 7:20, no one was there. The hours for them to be open is 7:00am. I called the national phone number, i was told that she would call the general manager for this area. I gave her my phone number and asked for a call back to update me, no call back. someone finally arrived at 8:20am. Very dissappointed.

JOHN C.
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Le client n'a pas laissé de commentaire.

John V.
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The gentleman working the counter...BY HIMSELF had no help. Was trying to be courteous but was overwhelmed with work. I didn't get the trailer until an hour after my reservation time. As did other in the line behind me. Not fair to me or the gentleman working the counter. We both got screwed! Only reason I would even consider going back to uhaul was the guy working the counter

CRISTINA A.
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Le client n'a pas laissé de commentaire.

LYNDA F.
Évaluation :

Keep training your employees well.

Henry L.
Évaluation :

It's as been always a great customer service

daniel S.
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Le client n'a pas laissé de commentaire.

Robert T.
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Leon was Amazing he was absolutely outstanding I was so happy with the service cannot thank him enough would give him 100 stars if I could thank you for making my truck rental go so smoothly

Jalil C.
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Le client n'a pas laissé de commentaire.

Austin L.
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The person taking the trucks in when I returned the truck was horribly rude and did not want to give me paperwork just wanted me to leave

Tammy F.
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Le client n'a pas laissé de commentaire.

Wankyo N.
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Le client n'a pas laissé de commentaire.

MARY F.
Évaluation :

Maybe have 2 people doing the counter for pick ups , when I went ot get the truck there was a line of 3 people and when I went to drop it off there was 4 but if someone has a problem you could be waiting a while. But employees at the location were very polite and helpful.

Joann S. | Expérience générale |
Évaluation :

The guys were great and very friendly.

LAURA B.
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Speed up your computers ....... they are slow.....so both the customers and the staff are just standing there and waiting....waiting....waiting.

Gerardo L.
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Nothing

WILLIAM B.
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Le client n'a pas laissé de commentaire.

Marianne B.
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Super friendly and very helpful. Pulled up to drop auto transport and they had me on my way faster than I can describe.

jorge V.
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Le client n'a pas laissé de commentaire.

KATHARINE W.
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Le client n'a pas laissé de commentaire.

Serge M.
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Le client n'a pas laissé de commentaire.

Jim Y.
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On-line check in did not work as there was no code sent for key retrieval. Required in store help which took too long due to long lines which is not a reflection of staff

Roland M.
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Had difficulty trying to return trailer as the website wasn't allowing me to check in without location detection. It took almost 45 minutes to figure out how to get it to work on my phone on uhaul website and complete the check in process. It would be helpful if uhaul included common instructions for various phone systems.

Mary B.
Évaluation :

Don't treat the customer like a piece of crap

MICHAEL S.
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Le client n'a pas laissé de commentaire.

Fernanda C.
Évaluation :

I would suggest the owner to speak a little slower and make more friendly eye contact. Other than that, everything else was great. Uhaul is a very convenient service.

Jody N.
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Le client n'a pas laissé de commentaire.

ELISE R.
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Le client n'a pas laissé de commentaire.

TIMOTHY H.
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Le client n'a pas laissé de commentaire.

Summer H.
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Le client n'a pas laissé de commentaire.

Lawrence C.
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seems like there was an issue tracking the return of the trailer, I returned it 5 hours early, but received a phone call 2 DAYs later asking when I planned on returning the unit. 2 DAY's? Only after uhaul investigating did I receive my receipt in my email stating that I returned the unit right at the 24 hour mark. Disappointing that I stand in line, follow all the covid rules, return early, ask if I am all set, then I have to be answering calls 2 days later and justify the return. We all have better things to do with our time.

KAREN C.
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Le client n'a pas laissé de commentaire.

Scott K.
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Le client n'a pas laissé de commentaire.

Ned N.
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Very organized and professional

Mark G.
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Le client n'a pas laissé de commentaire.

Lisa M.
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The experience was functional - I rented a trailer, it worked. The customer experience could have been friendlier though for sure. Next time I'll consider a different location.

Shawn C.
Évaluation :

Nothing

Leona B.
Évaluation :

Nothing

lawrence C.
Évaluation :

Le client n'a pas laissé de commentaire.

Abdellah A. | Expérience générale |
Évaluation :

Happy to be a part of u haul customers

Kayombo K. | Expérience générale |
Évaluation :

Thanks for having me

Ernest T. | Online Move In |
Évaluation :

Le client n'a pas laissé de commentaire.

lauren w. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Gregory P. | Premières impressions |
Évaluation :

Reserving the unit online was simple and convenient and the staff in store were extremely helpful and finalized my reservation quickly. I would highly recommend.

anthony g. | Expérience générale |
Évaluation :

The staff were very helpful, friendly, and responsive to all of my needs. They suggested many things that made it easy for me to load and unload my stored items. This was especially helpful during the Covid-19 crisis and their service was essential!

Ralph D. | Expérience générale |
Évaluation :

Great crew at the store. Very helpful and polite.

richard h. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

DENNIS +DIANE D. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Beverly V. | Premières impressions |
Évaluation :

The reason I’m giving average rating is because when arriving to the storage unit we were told that the lock hinges would be adjusted because they were loose & didn’t align, which made it hard to close the lock. The guy that supposedly “fixed” it only had to put a bigger washer in the back of the door because the door is worn out were the screw is. But no.... he decided to force the screw tight. Only to realize it wasn’t aligned & then grabbed a drill and just made the lock hole bigger, instead of doing the job properly. You tell me that isn’t some ghetto carpentry 🤦🏻‍♀️. I know for a fact that it’s going to get loose again. If he would’ve fixed it properly he wouldn’t have to come back again when it loosens up again. The lazy work harder & double. I sure hope they don’t try to charge me for something that was already messed up.. mind you that I said yes to the unit ONLY because he said it was going to get fixed for proper use. I’m not the happiest camper but I’m happy with the storage space & the facility is very clean. Just that 1 little detail would’ve given U-haul a 5 star rating but I have to be realistic, so there you have it.

Richard M. | Expérience générale |
Évaluation :

Employees went out Of their way to help with any problems, clean and safe facility!! Thanks Rick

Jeff L. | Expérience générale |
Évaluation :

A light in storage unit would bump my rating to Excellent

Richard M. | Expérience générale |
Évaluation :

The employees went out of their way to make things nice and easy, they should all get a letter of recognition and a raise or bonus !! I was so impressed I rented a bigger one! Thanks Rick

Tim S. | Expérience générale |
Évaluation :

Not now

Felix L. | Premières impressions |
Évaluation :

Shop orderly, personnel very helpful.

Tim S. | Premières impressions |
Évaluation :

Great staff.

Meredith G. | Expérience générale |
Évaluation :

Staff were friendly and the facility met our needs

sheila d. | Expérience générale |
Évaluation :

The staff at the Leominster facility are friendly, courteous and helpful.... Top Notch Team.

Dawn M. | Expérience générale |
Évaluation :

Thanks

Raymond O. | Premières impressions |
Évaluation :

Central st in leominster ma is a great location great service fast service i will deff be going back wen i need anything from uhaul best place around

Cheryl F. | Expérience générale |
Évaluation :

2nd floor storage, no elevator. Ceiling tiles out of place, dark inside unit.

Richard M. | Premières impressions |
Évaluation :

Everyone went above and beyond what I needed, very nice transaction, definitely will be a permanent customer I rented a unit while I was there. Thanks Rick 😎😊😎😊

KAREN S. | Expérience générale |
Évaluation :

Facilities were clean and convenient, although as a long time customer I was charged a significant late fee on several occasions, which could have quickly been resolved with a phone call.

raphael d. | Expérience générale |
Évaluation :

Very good I recomend it

Kevin L. | Expérience générale |
Évaluation :

X

raphael d. | Premières impressions |
Évaluation :

Very good company

Cynthia B. | Expérience générale |
Évaluation :

Great staff!! Thank you

deborah j. | Expérience générale |
Évaluation :

nice deal for 1 month free based on truck rentals

jason f. | Expérience générale |
Évaluation :

Only issue I had was I couldnt figure out how to do the self return online with the truck my family rented. I would recommend finding an easier way to return trucks after hours

Anthony F. | Réservation |
Évaluation :

Great customer service all around.

KAREN M. | Expérience générale |
Évaluation :

.

Andrew P. | Expérience générale |
Évaluation :

All employees were knowledgeable and friendly

Deborah M. | Expérience générale |
Évaluation :

Excellent service

Adam T. | Réservation |
Évaluation :

Good but took a long time, and needed a bunch of information

PAULO O. | Expérience générale |
Évaluation :

Muito bom

RICARDO B. | Expérience générale |
Évaluation :

Brang truck back to Leominster office personnel check my truck in said it was all good clean fuel the right spot 2 weeks later in a bill for $25 they ripped me off

diane t. | Réservation |
Évaluation :

Service was excellent. However when we arrived at the house to move the blankets and dolly that were paid for were not in the truck! I hope a credit will be noticed on my credit card! Thank you!

Paula M. | Expérience générale |
Évaluation :

Ok experience.

Sandra m. | Expérience générale |
Évaluation :

The manager Josh, is a great guy & goes above & beyond to help the customers. I loved dealing with him, will definitely recomend this facility.

Nilda T. | Expérience générale |
Évaluation :

Nice friendly atmosphere

Mary M. | Expérience générale |
Évaluation :

Leominster U Haul, lied about my contacting them. I called & emailed them, 8/2017. Told them to sell CONTENTS. THEY WAITED UNTIL A YR LATER TO DO THIS. I AM Beyond angry, I am furious.

dorothy c. | Expérience générale |
Évaluation :

The entire staff went above & beyond to ensure I had everything I needed. They were very professional and pleasant at all times. I would highly recommend this U-Haul location to family and friends.

chris d. | Expérience générale |
Évaluation :

This is the worst company I've ever done business with. I was lied to, harassed and over charged and now expected to pay for a unit that an employee was informed I no longer wanted. Never again.

Hayley P. | Expérience générale |
Évaluation :

.

Tarsha M. | Expérience générale |
Évaluation :

Both Josh are really helpful.

Non reviews have been submitted for this location.

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