Customer Reviews for U-Haul Moving & Storage of Leominster

4 470 évaluations

207 Central St   Leominster, MA 01453
(Rt 12 S)

(978) 534-7904

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(978) 534-7904

207 Central St
Leominster, MA 01453
(Rt 12 S)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Échange de bonbonne de propane
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen W.  |  Premières impressions 
Évaluation :
3

App was difficult to navigate. Pictures should have been enough. Almost could not use app as my location was off on my phone with Google. Location should be obvious with pictures?

JAMES G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHEN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SAMUEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise E.  |  Premières impressions 
Évaluation :
2

They did not latch the door properly and did not tighten the hitch. After a few blocks I stoped and did both. They did not mention an online tool asking me to check the trailer. They were more interested in what they were doing on their phone than interacting with me.

richard L. 
Évaluation :
5

The store opened an hour late on Saturday 11/20/21. The employee had overslept. Nonetheless, the guy came in and handled a tough situation very well. He gave me furniture pads for free. I have no complaints. Thank you for having the truck ready. It worked out well.

TIMOTHY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek C. 
Évaluation :
5

The only thing that bother me, the car smell cigarette.

VICTOR M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YESSICA O. 
Évaluation :
1

I reserved a 6x12 trailer. When i got there, the trailer smelled like gasoline inside it. The staff were awful. The manager basically said take it or cancel the reservation. There was another 6x12 on the lot, but he wouldn't let me use that one. He didn't offer to clean it either. And your website required i take a picture of the unit to log my displeasure... not sure how to take a picture of a smell. The experience was terrible. The manager has ZERO customer service skills in his body. He went on to tell me how these trailers went around the world, and he couldn't be accountable for them. I asked to have them find another 6x12 at another u-haul, and he said that all the other places were out. i had a move planned. I had people helping. I was using this to move furniture. I had no options and your staff didn't offer any guidance beyond take it or leave it. I took the trailer and was forced to clean the inside myself. I scrubbed away the gasoline smell. This isn't what i signed up for. LOUSY service. You need better, more empathic and customer focused staff.

WILLIAM H. 
Évaluation :
5

I know finding and keeping help is hard right now but the 1 person running the counter did an excellent and efficient job of getting everyone out as quickly as he could and still made sure that everyone knew everything they needed to know before leaving. He really needed someone to help. Some customers sounded frustrated but it was very obvious to me that your employee was on point and got everyone on their way as quickly as he could without cutting corners. Somewhat like the legal disclaimer speed reader you hear at the end of commercials..Thank you for the rental.

Raymond W. 
Évaluation :
4

Short staffed at busy time, people are getting used to this everywhere, your professionals are handling it well.

Madeleine L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH F. 
Évaluation :
5

Don't change a thing over all experience I had was exsilent thank you for all your help.

JESUS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maureen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT W. 
Évaluation :
5

It very good.

ESTER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delynn F. 
Évaluation :
5

Exelent tanks

ROGELIO P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stephen s.  |  Expérience générale 
Évaluation :
5

Excellent customer service I had to extend the contract and they happily worked with me I highly recommend the Leominster Mass location

SEAN K. 
Évaluation :
4

Running lights not working

CLAUDE L. 
Évaluation :
2

Vehicle was clean and reservation was there as promised. Unfortunately the door had issues closing due to a failed pulley system and I spent an hour on the phone and disconnecting the pulley wire so I could close the door securely for travel. Also had to buy a tool to accomplish this. Seems to me you could check these things prior to renting. Rather than credit me for the plyers I purchased or the lost time, the store manage made it seem like I'm in luck to not be charged extra (?).

KEVIN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL H. 
Évaluation :
1

personal was very sloppy and sarcastic especially the manager his name is Jeremy

ENRIQUE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WOODSON L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

The manager, Jeremy, was extremely helpful and helped us immensely!

Shannon B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALBERT P. 
Évaluation :
4

They should inform the client more accurate about the different drop off locations

ALEXANDRA R. 
Évaluation :
5

The agent discovered on drop off that one of the chains had several links which were very thin and was surprised no one noticed this before I picked up the trailer. He stated he would be replacing the chain before the trailer was rented again. Great customer service at both locations I visited. Merci.

Cheryl M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Regina T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AIDEN P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALFRED D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH T. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Roy M. 
Évaluation :
5

Not worth to use this trailer on highway I dont feel safe it was rocking back n forth on highway and road forced myself to drive 35 mph

LAURA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEAN CLAUDE R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYAN R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID M. 
Évaluation :
5

You should have more employees the poor girl was there all alone not that she did a bad job because she was awesome but she was running around with her head cut off and customers aren't very nice and she held her own I wish I remember her name because she deserves a raise thanks for listening

RICK D. 
Évaluation :
2

The person who was supposed to return it didn't know she had to have it back by 10 am, so we were 2,5 he's late in getting our truck. We drove it 41 miles, put 20 $with of gas in it and then we were charged 19 $for gas. I don't think they logged what the person before used correctly. I am going to contact Uhaul after we are settled to dispute this. Kristen Reed

JOSHUA R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CARRIE W. 
Évaluation :
4

Truck leaked when it rains

GEORGE F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NICHOLAS M. 
Évaluation :
3

It was just one thing that was not very good.. I return the truck son a wet rainy night an hour before closing, when I return home I realized that i left my wallet in the truck. I was surprised that they did not call me to let me know. I was scared that maybe I lost at the gas station because I did not hear from them. When I got back they had no idea because they are supposed to check the truck but they did not and they comment “ good thing that the truck was not rented after you at the time I was not mad just happy to find my wallet but on the ride home is when a realized that if they just did their job this would been a much better experience.

DONNA O. 
Évaluation :
4

Picking up my truck was good except they did not have one of the dollys I had reserved when I reserved the truck. Returning it was a bit harder as the place where you return the equipment was blocked and it was very busy. Also trying to figure out why there was a 59 $charge beyond the original 300 $. Hoping to get an invoice soon so I can understand the charge.

ANN MARIE L. 
Évaluation :
5

My reservation was made last minute and I was even a few minutes late picking up the van, but the person at the desk was very helpful.

JAHNA V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAUL O. 
Évaluation :
1

Two out of four tires bald. Driver side rear brake line broken off of brake. Brake reservoir obviously empty but surprised to find the cap was completely frozen indicating nobody has had the cap off in a very long time. D links on both safety chains were bent and threaded collars could not tighten. Ratchet mechanism for tire hold down frozen and had to be oiled. Trailer wiring was chafed through down to bare wire. And to top it all off i pointed all of these problems out to the employees upon it's return and nobody gave a sh*t. Shame i can't post all of the pictures of these broken/worn out and neglected items here that i have.Complete embarrassment of a trailer, Uhaul should be ashamed and I'm glad nobody including me got hurt. To all future customers, beware of car trailer with Equipment #AT6710M.

JOHN S. 
Évaluation :
3

Service person was fine . Van was dirty. Has been a problem wihtin the past 6 months, dirty vans. Employee didn't know who I might communicate with ref uncleaned/dirty vans.

BARBARA S. 
Évaluation :
5

This was my second time renting from this location and both times have been a pleasure. The staff is friendly, courteous and knowledgeable. I will continue to recommend the Central Street, 01453 location.

JASON H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHUR D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GEORGE D. 
Évaluation :
5

Extremely nice and helpful. Fast easy service

Sarah B. 
Évaluation :
5

Courteous, friendly people and very helpful

ALFRED D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joe L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JARED P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE M. 
Évaluation :
1

There was this small rip of the rubber liner inside the van, because I did not know or didn't inspect the van before leaving , I was billed of almost a 100 $for that. Upon receiving my receipt and noticed this , I went to the location office and explained to them that did not happen when had the van. They told me since I did not inspect and took pictures before leaving, it happened under my contract. I thanked them and left. It taught me a lesson.

AKWASI A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT D. 
Évaluation :
5

Great job! I appreciated the quick, flexible service. I would recommend.

JEREMY G. 
Évaluation :
5

Make the vehicle easier to drive away in. I had to back vehicle out of a tight spot.

ALAN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMIN M. 
Évaluation :
1

Fire the femail counter help

RICHARD W. 
Évaluation :
5

Your staff is very friendly and helpful. Made it very easy.

SUSAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Creag T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSA H. 
Évaluation :
5

I thought the process went well and the local U-Haul employees were very polite and helpful, including at time of drop off. Thank you Jeanne Mckenna

JEANNE M. 
Évaluation :
2

Me and my girlfriend rented a truck 10ft. As we thought we were all set we got in the vehicle only to find that the rear right tire was low on air. We attempted to put air into the tire and noticed the psi was only decreasing meaning there was a leak in the tire. We took it back up to uhaul before leaving they noticed as well there was a leak and offered us another vehicle of the same kind. They told us we were all set and because of the inconvenience we would not be charged. When we returned the vehicle the rate changed from 19,95 to 39,95 for whatever reason and they charged my girlfriends card before we even returned the vehicle. So we ended up paying an extra 20 dollars for whatever reason. Other then that they decent to us. I feel the rate should have stayed the same and I do not know why it was changed or charged more even but it is what it is..

VICTORIA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER H. 
Évaluation :
5

Nothing.

Grahame R. 
Évaluation :
5

Mildred was wonderful and super helpful! Thank you for everything! Super easy and convenient!

Meghan Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SABINO L. 
Évaluation :
5

Awesome team. Very happy with the rental.

CARLO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHERINE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN P. 
Évaluation :
2

some of the employees have no respect and delivered a vehicle totally different from the one I have on the receipt

Adalgiso R. 
Évaluation :
5

Staff all very friendly and helpful

ELAINE B. 
Évaluation :
5

The girls behind the counter were great!

JOHN B. 
Évaluation :
5

I never received a receipt on my return.

NICOLAY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD M. 
Évaluation :
5

Excellent service

LUIS F. 
Évaluation :
5

I was having trouble with the app at pickup. One of the associates saw this and was quick to help me out. Drop off was also very easy.

William P. 
Évaluation :
4

I fell off the back bumper very slippery. I would suggest putting some kind of non-skid coating or something on that bumper it was treacherous

RUSSELL E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert A. 
Évaluation :
4

It would be REALLY helpful if somewhere in LARGE BOLD LETTERS you made it clear that there is NO CREDIT AT ALL for returning the truck with MORE gas than it had when you got it. It's a beginners mistake, but I received a truck with 1/4 tank gas and mindlessly I filled the tank -74,00 $. I returned the truck with 3/4 tank.

ROBERT A. 
Évaluation :
4

Excellent service 👍

Lance R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric C. 
Évaluation :
1

Fire the females that work there (Leominster Store)

THERESA O. 
Évaluation :
5

Staff very friendly and helpful!

ELAINE B. 
Évaluation :
5

Service was fast and easy returning the truck was quick and by the time I put my stuff back in my car the agent was bringing my receipt from the office. I thought customer service was a thing of the past but at this location it is alive and well

DANIEL S. 
Évaluation :
3

I reserved a van online, only to find out it had been over booked. Luckily someone was returning a van and I was able to be on my way, a little late but still made it.

PETER T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAPHAEL M. 
Évaluation :
4

Smooth as silk.

RICKY L. 
Évaluation :
1

We rented this the help an out a friend mow their lawn unfortunately the wheel fell off trailer we rented only minutes getting onto route 2. The trailer before we even left the uhaul parking lot was extremely loud. Never have rented one before thought this was normal because the mower wasn't on it yet. We loaded our mower got on the the highway and maybe 20 minutes later the right tire completely fell off. We couldn't get ahold of anyone at uhaul. The state police had the trailer towed off Highway the awesome tow truck man dropped our lawn mower back to our house that's how far we didn't go! You guys still charged my card for renting me an unsafe/ unusable trailer. Unacceptable.

MEGHAN M. 
Évaluation :
5

The young woman that checked us in was very knowledgeable and helpful and tried very hard to be efficient and get us on our way, which was much appreciated.

Jennifer A. 
Évaluation :
3

Manager was super helpful

Alexander C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynda F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose R. 
Évaluation :
5

Very patient, as I had no Idea what I was doing or looking for

CRISTINA p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lori M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

cecilia b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francisco G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ernest T.  |  Online Move In 
Non les évaluations ont été soumises pour cet établissement.

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