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Super clean and dry storage. I recommend it)
The customer service was excellent when I first received my unit and was happy with it. I had my stuff in storage for a few months and I believe the hours changed because on a Monday evening they closed around 6-7 in February, which I thought was a bit early. Otherwise I’m happy with my experience.
Move in through the load area was great! It was warm and dry on a cold and windy December day. Storage area was clean and maps posted so I could my unit easily. Thank you!
Nick was training a new person and he explained the entire rental process to both the new person and me. Very informative and friendly!
Clean and I love that I can drive inside to move my items into my room!
Couldn't figure out how to cancel autopay in the app.
Can’t do much if the person working doesn’t know how to get you into the building under your 24hr access card. For that happening now I couldn’t unload my truck, couldn’t pack in more loads to unload within my time period. Had to put all moves on hold and was told come back tomorrow because someone else will be available to help me because he doesn’t now how to let me in!! So now I have to pay over another $100 to rent a truck when I could have gotten this all done within my time? Absolutely NOT!! Everything would have worked out great if I was able to unload and get in!!
We had some issues initially with staff reluctantly wanting to help us and issues with billing. We voiced our concerns and they were handled promptly and with the current leadership of this particular facility I would recommend them to everyone.
Thank you for prompt help.
The staff was very friendly even though they were busy at times. They worked hard to serve everyone quickly.
The storage facility was always over 80 degrees sometimes between 95-96 degrees even though it would only be in the 70s outside. The bathrooms were always out of paper and towels and the garbage was overflowing. When we asked about it they blamed it on not having any housekeeping staff. there is people living in their units and when you tell the staff they shrug it off. it says on the wall contact your manager if its over 80 which i notified them several times nothing being done and its 68 degrees in the office,. Im going to warn everyone what a horrible place this is, the floors are never swept, there was a sock in the hallway for 2 months its still there which proves the floors are never cleaned !!!! I rented 2 rooms acfross the street at public storage its much cleaner and a third of the cost.
We utilized 2 storage units at the same time and had no issues. Check out was quick and easy. Having a selection of boxes to purchase for our final move worked well.
The staff was amazing and very informative! I had utilized this facility once before in Waukesha when renting a trailer to move furniture and now utilized for storage. I love the set up especially being able to drive in during possible Wisconsin elements like rain or snow or just a very hot day! Thank you, Lisa J.
Great experience
Mice present in my unit and damage to my belongings with droppings throughout my boxes. Didn't realize that there wouldn't be air conditioning in a climate controlled storage facility. Jose Lopez III was not a customer oriented individual....extremely rude when renting the storage unit and when I moved out. Very abrupt, not willing to answer questions and not helpful.
Thank you, Nick and the team! You provide an excellent Customer Experience! Best Regards, Mike
The truck we received wasnt cleaned when we got it also they charged us 46 miles were they didnt read the mileage before and I only went 5 miles . They kept saying that this truck shouldn't have gone out but they are the ones that gave it to me . The storage is nice and the move went great just next time have the staff be more organized than what I experienced the first and last impression
Great experience for this first-time Uhaul user. We rented a 20’ truck and car transport in Arizona, drove for four days to Wisconsin. Very pleased with the beautiful and modern facility, the convenient location, and the smooth transition to locate our furniture at this Uhaul Storage. Tim and his crew at Uhaul were extremely helpful in getting us settled into our storage unit. Tim talked us through all our concerns. We are confident we are being taken care of at a secure, clean, accommodating facility. We also were able to use their recommendations for movers to unload the truck, which only took an hour. The truck garages were fantastic for unloading with the outside temperature being in the teens. Also very happy about accessing our indoor heated unit at my leisure using the heated garages. All around, we are extremely pleased with our Uhaul adventure. Won’t hesitate to do it again.
Great and excellent service.
Thank you for your patience and time Sincerely Roderick Branch
Very nice facility with helpful staff.
Was very professional and understanding.I will always choose this U-Haul before any other thanks
It was great place in my time of need
The manager, Tim was extremely helpful throughout the entire move in process. The entire building was clean, easy to navigate, and felt safe. I was impressed with the unit sensors & security.
I moved locations because of how I was treated I will never recommend anyone at your facility. If your employees don’t like what they do then go find a new job. Never questioned why I was leaving.
Staff was very helpful professional
so far so good . Thanks
Great clean location with a very helpful friendly staff.
I would recommend this place
Perfect experience. We will use it every time we need storage in the Milwaukee area!
The entire process was very professional.
The staff was friendly and knowledgeable.
Always very slow when checking in and out at this location. Standing around and waiting for 30+ minutes is a normal occurrence at this location..
Easy access, I was able to take care of the 8tems stores there
Immaculately clean!
Inside accessibility great during inclement weather is very helpful
Even if my U-box delivery was delayed, the staff were very helpful and friendly they gave me access to my u-box so that I can grab some of my necessary items. Thank you u-haul .
The guy that works there was super great! He was kind and helped me through the whole process.
The manager was very friendly and very helpful I wish I would of come to u-hale sooner for a storage unit. So much more security than where I was at.
Easy to get in and out of. Only negative is that our unit is so far away from the entrance and there are multiple units with reserved tags on them, but no locks. ??
All around painless experience.
The best storage facility I've used. The facility is great, clean, easily accessible, and safe. I love that it's indoors and temperature controlled. Excellent service, staff are friendly and helpful.
The lights did not go on directly in front of our unit... But was very clean and secure
Very helpful, a pleasure to deal with and answered all our questions.
Thanks
Thank you Mr. Lee for being flexible with my move in request while under construction.
Great service, great employees.
They only cleaned their bathrooms maybe once a month. They were nasty and out of soap and paper towels for a majority of the time I had my storage unit. Everything else was fine.
Very nice facility and staff
Very nice facility and staff.
