Customer Reviews for U-Haul Moving & Storage of Lewisville

Évaluation :

1

Worst customer experience I've had. Tired of Uhall

Évaluation :

5

Quick, cheap and easy

Évaluation :

3

It started out real good. Everyone was friendly and accommodating. Then when we went to get the truck, they said it wasn't ready. Then proceeded to overcharge on miles. So it added to my stress.

Évaluation :

4

I went on-line to check in to speed things up and skip the line, but after going through all that hassle, when I tried to skip the line and pick up my keys, I still had to get in line because apparently they needed to see my DL before handing me the keys. So what was the point?

Évaluation :

1

The business was fine. I'm extremely disappointed in Uhaul overall. I scheduled and reserved a trailer a month before needing it. Two days before, I'm called twice to be notified that the location they had changed my pickup would not have the needed trailer. I ended up having to drive 45 minutes each way to a completely different city to pick up a trailer when my original pick-up location was less than 5 miles away. Would I recommend Uhaul as a business to a friend? No, my experience was terrible. If I schedule and pay to reserve something a month in advance, I expect it to be there when I need it. I will not be using Uhaul again; I can't trust that if I plan something I will have what I need from you.

Évaluation :

1

This is the 2nd time I have rented within the past month and both times it's been disappointing. This time my truck smelled like it had been smoked in, as well as someone was smoking week obviously. It's a very strong smell and being allergic to cigarette smoke it gave me a headache and made me physically sick. You like to nickel and dime for literally everything so use that money to get the trucks detailed so people don't have to be in an uncomfortable environment.

Évaluation :

5

All was smooth. Had a truck and card hauler that worked great. Service was very good in store as well.

Évaluation :

4

The latch on the trailer broke the day i picked it up. I had to tie down the door to keep shut. Would recommend insuring equipment is maintained

Évaluation :

2

Yal NEED to get it yogwthwe about ANSWERING the phones and not have people wait for HOURS.

Évaluation :

3

Reserved truck for contactless pickup. Tried 3 times to complete the online pickup...wouldn't work. Had to wait in line for 20+ minutes. When it was finally my turn to be waited on, I approached a counter and the man there waived me over to another counter and said he'll help you next. And then he left the counter and I got back in line. Photos of truck online for me to approve or disapprove were old as there were several damaged spots on the truck that were not visible in the photos. After waiting in line, walking a significant distance to find my truck, taking and uploading pictures, etc. you set my day off by close to an hour. I expected better from uhaul. I don't rent trucks very often, but when I have, it's always been at uhaul. Service has certainly deteriorated over the past few years. I'll think twice the next time I need a rental...

Évaluation :

3

The signal light was hanging out and I had to continuously stop. It was DANGEROUS

Évaluation :

5

Be patient because of times to service every customer

Évaluation :

5

Every time we need to rent a vehicle, we go to the Lewisville location and the employees and service is always great.

Évaluation :

3

The truck pulled to the right unloaded and was worse when loaded. The ride was absolutly terriable almost dangerous on slightly uneven concrete roads. I've driven big trucks and motorhomes before and this one was one of the worst rides ever. I expected more from a company like uhaul.

Évaluation :

1

My pickup location got changed twice because trucks weren't available. Then when I finally got one that had the truck, they forgot to stock it with the extras I ordered. No blankets. No dollies. Thankfully they opened shortly after I got there so they were able to get me the supplies. However even when they did...they only gave me half the blankets I ordered. I didn't notice this until I was already long gone. Overall, this was a bad experience.

Évaluation :

5

Fast check in

Évaluation :

4

One thing to note on the van rental was van needed an alignment. The sterling wheel was pointed to the left making it hard to navigate and steer the van.

Évaluation :

4

Speed up equipment checkout. Great staff though. Allow customers to contact location directly!!!

Évaluation :

1

Reserved a truck then had to wait 30 plus minutes to get the truck. Have used and enjoyed the service at this location 3 times. Will never use uhaul again.

Évaluation :

5

I use you guys all the time when moving. Very good people and service.

Évaluation :

5

I didn't get a receipt because the system was down when I returned the vehicle. Please email receipt to anitawilsonpena@gmail.com

Évaluation :

5

It was good experience

Évaluation :

3

Utility dolly was missing in truck after verbal confirmation, had to return to store which caused further delay.

Évaluation :

5

Quick easy and painless. The online process was a bit tedious

Évaluation :

5

Always been happy with this location. Will do business again with them.

Évaluation :

1

2 problems: 1- Only 1 staff on the counter on a busy Saturday morning, waiting on a long line that take me more than 1 hour just to pick up my truck. 2- I drive 22 miles, and did add 2 gallons gas. Before I return my truck, I did check gas level, and it still above the level when I pickup it. But I end up got an additon 6 $for gas in my final receipt, not a big money but kinda disappointed.

Évaluation :

5

The people are great. I had some issue with rental, but they fully took care of it. I'm one of the satisfied customers. Highly recommended! Thanks team!

Évaluation :

5

Get rid of the mask thing.... this is texas

Évaluation :

4

They were impossible to reach by phone. I called over a dozen times and would get one ring and then a hand up.

Évaluation :

5

Greg is very exceptional in customer service!

Évaluation :

5

Great services like always..

Évaluation :

1

Called 15 times on 04/20/2020 between 8:00am and 8:30 and the representative was hunging up the call refussing to answer please check pfonr records fpr 1 or 2 seconds calls

Évaluation :

2

Customer service was subpar. When checking out extra charge was on my invoice. GM did not know how to credit it back to me and told me he would call when he had credit my account. NO call back! Would not answer phone at location. Had to call uhaul corp - waited 20 mins on hold.

Évaluation :

5

Easy and fast and convenient

Évaluation :

5

Put a back up camera in all the 10foot rental trucks

Évaluation :

5

Continue the good work!

Évaluation :

1

The person who we dropped the truck off too I believe his name was Carl. Was cold and rude. We spoke and he didn't respond. Very sad that he is in customer service with that attitude.

Évaluation :

5

Need to check the tie down top rails. There were two that were just pulled loose but the parts were in the trailer. Thanks for good service. Tom Branch

Évaluation :

5

Lots of room to pull in and turn around, 24/7 drop off area was easy to identify!

Évaluation :

4

Our only problem we experienced was that the location (address) that was provided by the web site was incorrect. By that I mean that when I put the location in my vehicle's nav system I was routed to downtown Dallas. I got the same result when I used the directions tab in the website. I finally was able to reach the uhaul location after getting directions from my son.

Évaluation :

5

Leave as is. Staff at this location is on top of things. friendly , courteous, polite and willingness to want to help.

Évaluation :

5

The only problem was a malfunctioning electric lock that was repaired quickly.

Évaluation :

5

Employees are extremely friendly and helpful.

Évaluation :

5

Everything went smoothly from beginning to end. I was very impressed with the company.

Évaluation :

5

qUICK AND EASY TO PICK UP AND DROP OFF TRAILER

Évaluation :

5

De is awesome

Évaluation :

5

Great service at check in and check out.

Évaluation :

5

Great selection and courteous staff

Évaluation :

1

I waited for over 1 hour before been attended to. 15 minutes per person. They swapped the truck am supposed to take. And forgot to put utility dolly for which I paid for. Gave me a truck that had no full fuel but says it does on paper (which I guess was for the other truck). I was highly disappointed!

Évaluation :

2

The desk people couldn't find the proper van info to check out the vehicle I rented online. We stood there just basically looking at each other for about 30 minutes before I suggested just give me whatever vehicle they had available. Also the lady with the broken arm was annoying and kept distracting the guy helping me with personal stories and questions. It took everything I had to not be rude about it. They discounted my mileage but at this point I was about 30 minutes behind schedule. This uhaul location has always been the worst to deal with over the years. Just pure garbage

Évaluation :

2

Truck broke down. Took over 2 hours to talk to someone. Drove back to the rental location to tell them the truck died and she told me there is nothing she can do, I should call roadside assistance. I told her to take the keys and have roadside pick up the truck and she told me it I leave the keys she was going to report that the truck was stolen.

Évaluation :

5

Was a special need and staff was super great for our need

Évaluation :

5

Respectful and helpful staff .

Évaluation :

5

Thank you for your kindness and favor you have shown me the the ice storm February 17, 2021 and my house flooded. May you be blessed.

Évaluation :

4

One of my Units allowed Rat Acxess which ruined one my matresses

Évaluation :

3

Being put on hold a million times was annoying

Évaluation :

3

Door wasn't the most secure. Great staff.

Évaluation :

5

Thank you so much for always being friendly and helpful. Angela was always great when we communicated and worked with her.

Évaluation :

4

Exceptional experience EXCEPT for allowing storage entry to those unmasked. I understand it's difficult to enforce, but more effort should be put toward enforcement. NO ONE ELSE at the very busy loading dock wore a mask.

Évaluation :

1

Mgr was very rude when I had to call on an issue

Évaluation :

1

This facility and rental site are poorly managed. I moved my belongings out specifically so I wouldn't have to continue paying for inadequate service. I won't use Uhaul storage or moving trucks in the future because of my experiences at this location.

Évaluation :

5

LEWISVILLE,TX Always the best service. And such kind , friendly and helpful staff and the Mgr.Greg Farley is the greatest..

Évaluation :

3

YOUR COMPUTERS THE EMPLOYEES USE ARE SLOW AND WORN OUT IT TOOK ME 45 MINUTES TO CHECK OUT BECAUSE THE COMPUTERS KEPT FREEZING UP . THIS IS THE SECOND TIME THIS HAS HAPPEN TO ME THERE . PLEASE FIX THE COMPUTERS

Évaluation :

5

Very convenient and easy to access. Glad I chose U-Haul.

Évaluation :

5

Gregory helped me! He was very inviting. Asked information about where I was moving from and we ended up knowing some of the same people. This move was a hard one for personal reasons, but his warm welcome was much needed!

Évaluation :

5

You have the friendliest staff I have ever met! I was always treated with respect, kindness, and understanding during these trying times. I'm glad I used U-haul as my moving choice. I even rented the most hassles storage unit to complete my moving experience. Thank you U-haul for my wonderful moving experience.

Évaluation :

5

Staff was very friendly and entertaining. Efficiently handled a busy day with a smile.

Évaluation :

5

I like Kyle customer service at Lewisville.

Évaluation :

1

The website is horrible they give you a price but it doesn't give you everything so we need to actually pay for your reservation after being told you have no deposit and you don't have to pay now it's 300 $higher when you go to make your payment my original quote was for 1 225 $I end up paying 1719

Évaluation :

5

Price is a little high for the size of the units. Could have rented else where for less - but I have had success here prior so I trusted you again with my stuff. Thanks

Évaluation :

5

I had a last minute need for storage for some furniture and was able to go onto your website, view available storage units, and book a unit. We came inside the office on our first visit just to make sure we were all set and didn't need to do anything else. We didn't. We've been to the unit a few times now and it has been really convenient.

Évaluation :

5

professional, friendly and helpful.

Évaluation :

2

I've been trying to get ahold of someone in the office for sometime now. When I went in the man at the counter didn't know what to do so he said he would call me once he knew the answer and he never did. I emailed the manager several time and he never responded to me.

Évaluation :

5

Dale ( I think that was his name!) was a huge help! He contacted me before my Ubox was going to be picked up, and I was able to store a few more items before it was shipped! The Ubox was ready and waiting for me when I got there! And it has arrived in Lubbock Texas today!

Évaluation :

5

Thank you for all you do, everything was perfect.

Évaluation :

5

Kyle was AMAZING on our move out day. Thank you!

Évaluation :

5

was a great facility

Évaluation :

5

Uhaul has been my trusted provider for transport and storage for the past decade. Staff here was welcoming and accommodating

Évaluation :

4

Safe and reliable location for your storage needs. Had no issue accessing my unit when needed. Would store here again.

Évaluation :

5

Staff were super helpful & friendly. Facilities are very clean, and security/safety seems top notch

Évaluation :

5

Surprisingly clean

Évaluation :

4

Everything was satisfactory

Évaluation :

5

Service was excellent and quick.

Évaluation :

5

I like this location. The place is well kept. The only thing I don't like is the box maze they created to get to the service desk.

Évaluation :

5

Quick, fast and easy rental. Thanks.

Évaluation :

5

Staff always friendly and helpful. Tried 2 other storage facilities before moving to U-Haul. Will be returning to U-Haul when future needs arise.

Évaluation :

5

Reasonable prices and a secure facility

Évaluation :

5

The facilities are nice, clean, and well maintained! The staff are very friendly and helpful and always went out of their way to provide assistance!

Évaluation :

4

Had an issue, one employee told me that I could pay for the storage for the whole month and if move early they prorate and refund me the unused portion, but than was not true.

Évaluation :

5

good job. good attitude. Right on Saigon

Évaluation :

5

As long as we have lived in Lewisville (some 18 years) this UHaul has been our go to for storage and truck rentals. They are personable and very service minded, which is difficult to find these days.

Évaluation :

5

I rented a trailer and had a storage until. Both were clean and in top shape. The staff is knowledgeable and very friendly. Above all there was never any waiting.

Évaluation :

3

Charged my card without my authorization

Évaluation :

5

These guys are the best!! Made my multiple moves this year much easier!!

Évaluation :

5

Very friendly staff

Évaluation :

5

Jonathan was very friendly and incredibly helpful. Could not ask for a better or easier experience.

Évaluation :

5

Facility is very clean, and the office staff were all friendly and willing to answer questions. The procedures seem very secure and easy to follow. Use of the free carts is great!

Évaluation :

5

I have used this U-Haul facility many times over the years and I have always received good service. My only wish would be if that the parking for the storage area be flat.

Évaluation :

5

Your employees were very polite and courteous and extremely helpful.

Évaluation :

5

Great place. Secure place.

Évaluation :

5

Great place. Great customer service.

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

5

Good experience for our first storage.

Évaluation :

4

Professional staff, and smooth transaction.

Évaluation :

5

Really helpful staff

Évaluation :

3

The staff was friendly and helpful, but it was apparent that the employee that was assisting me required more experience with the company software and order entry systems.

Évaluation :

1

We really needed a dolly which I ordered and was informed it was inside the truck. I'm a disabled Veteran so it was really needed. Yes I asked again at check out.

Évaluation :

5

Exelente servicio gracias. Que Dios, les Bendiga.

Évaluation :

5

Great service and storage.

Évaluation :

5

Great place and the team there was very helpful.

Évaluation :

3

Very incovant shop hours staff was not help full or willing to do more then the bare minimum or even offer suggestion on what I consider basic storage needs

Évaluation :

5

I had my things in storage for 19 months with an excellent experience. I came to my unit a few times and everything was always very clean and secure. The staff is very friendly and knowledgeable.

Évaluation :

5

L

Évaluation :

5

Staff was very helpful. Facility felt safe well managed

Évaluation :

5

I'm extremely happy with U-Haul at this site. They've been helpful and professional in all dealings.

Évaluation :

2

terrible experience, my rental was completely screwed up. wasted much time there. was not compensated for their screw ups.

Évaluation :

5

Friendly and helpful staff

Évaluation :

5

Vvv

Évaluation :

5

N/a

Évaluation :

5

Everything was great!

Évaluation :

5

Impressed with how clean it is! Highly recommend!

Évaluation :

4

My experience with your facility and company was very satisfactory. I would use you guys again whenever I move again.

Évaluation :

5

everyone was very helpful! they let us leave our personal vehicle on the property while we went and grabbed lunch which was very kind! and the lady who helped me was very thorough!

Évaluation :

5

Very good service, and the equipment worked well.

Évaluation :

5

Great service... Easy access

Évaluation :

4

No additional comments.

Évaluation :

5

Friendly and helpful.

Évaluation :

5

Thanks, great service

Évaluation :

5

The staff we very helpful at every step.

Évaluation :

3

Non

Évaluation :

5

Staff was helpful. Move in was very easy. Place is clean and well lit.

Évaluation :

5

The rectangular box with a roof was perfect.

Évaluation :

4

.

Évaluation :

5

I love this Lewisville location. The staff members are super friendly like Jonathan. It is clean and convenient for what I needed the space for.

Évaluation :

5

I would definitely recommend this facility to everyone!! Excellent service!!

Évaluation :

5

excellent, met my needs

Évaluation :

5

Appreciate the efficient and friendly service!

Évaluation :

5

Jonathan and Cassie were great and very helpful. This location has one of friendliest U-Haul staff I have ever encountered, having moved a lot.

Évaluation :

4

Nice facility and served its purpose.

Évaluation :

5

No complaints, easy to work with and very clean

Évaluation :

5

I have used this location a few times and have had a good experience each time - very good location ~

Évaluation :

3

This is a super busy facility. The wait for assistance was excessive during each of the three visits I made to this location, way under staffed. I didn't find the manager to be helpful.

Évaluation :

3

Great Experience

Évaluation :

5

Great experience using the storage facilities. They made everything so easy and convenient. I will definitely recommend Uhaul services to all my friends & family.