Customer Reviews for U-Haul Moving & Storage of Lewisville

Évaluation :

2

Customer service was subpar. When checking out extra charge was on my invoice. GM did not know how to credit it back to me and told me he would call when he had credit my account. NO call back! Would not answer phone at location. Had to call uhaul corp - waited 20 mins on hold.

Évaluation :

5

Easy and fast and convenient

Évaluation :

5

Put a back up camera in all the 10foot rental trucks

Évaluation :

5

Continue the good work!

Évaluation :

1

The person who we dropped the truck off too I believe his name was Carl. Was cold and rude. We spoke and he didn't respond. Very sad that he is in customer service with that attitude.

Évaluation :

5

Need to check the tie down top rails. There were two that were just pulled loose but the parts were in the trailer. Thanks for good service. Tom Branch

Évaluation :

5

Lots of room to pull in and turn around, 24/7 drop off area was easy to identify!

Évaluation :

4

Our only problem we experienced was that the location (address) that was provided by the web site was incorrect. By that I mean that when I put the location in my vehicle's nav system I was routed to downtown Dallas. I got the same result when I used the directions tab in the website. I finally was able to reach the uhaul location after getting directions from my son.

Évaluation :

5

Leave as is. Staff at this location is on top of things. friendly , courteous, polite and willingness to want to help.

Évaluation :

5

The only problem was a malfunctioning electric lock that was repaired quickly.

Évaluation :

5

Employees are extremely friendly and helpful.

Évaluation :

5

Everything went smoothly from beginning to end. I was very impressed with the company.

Évaluation :

5

qUICK AND EASY TO PICK UP AND DROP OFF TRAILER

Évaluation :

5

De is awesome

Évaluation :

5

Great service at check in and check out.

Évaluation :

5

Great selection and courteous staff

Évaluation :

1

I waited for over 1 hour before been attended to. 15 minutes per person. They swapped the truck am supposed to take. And forgot to put utility dolly for which I paid for. Gave me a truck that had no full fuel but says it does on paper (which I guess was for the other truck). I was highly disappointed!

Évaluation :

2

The desk people couldn't find the proper van info to check out the vehicle I rented online. We stood there just basically looking at each other for about 30 minutes before I suggested just give me whatever vehicle they had available. Also the lady with the broken arm was annoying and kept distracting the guy helping me with personal stories and questions. It took everything I had to not be rude about it. They discounted my mileage but at this point I was about 30 minutes behind schedule. This uhaul location has always been the worst to deal with over the years. Just pure garbage

Évaluation :

2

Truck broke down. Took over 2 hours to talk to someone. Drove back to the rental location to tell them the truck died and she told me there is nothing she can do, I should call roadside assistance. I told her to take the keys and have roadside pick up the truck and she told me it I leave the keys she was going to report that the truck was stolen.

Évaluation :

5

This location took mask wearing serious and were respectful as so.

Évaluation :

1

They gave me the wrong vehicle and stopped me as I was pulling out so I had to go inside and get keys to another vehicle, They didn't give me my dolly I ordered. Poor service.

Évaluation :

3

The U-Haul app is a total waste of time. Do not use it. People at location have no clue on how app works.

Évaluation :

2

The truck had a horrible smell. Location was aware. I felt sick in the stomach but was too pressed for time to go in to exchange. The rental should have been free÷

Évaluation :

5

Fast service. Extremely easy and quick to rent and return

Évaluation :

3

I was charged twice and never saw a refund after waiting a week since it was returned. I was charged in full at pickup and then again at drop off in full.

Évaluation :

4

The only reason I didn't check "Excellent" was because we rarely get excellent service anywhere. Excellent would have been if you brought me the trailer and then picked it up when I was done and washed my car. You should be proud of your store as the service was above average.

Évaluation :

4

Be sure to have clerks in place at lunchtime. Line got long with only one clerk.

Évaluation :

5

Excellent Team Spirit. Easy to work with. GM is TOP NOTCH!

Évaluation :

3

One of the females at this location is always extremely rude. She actually cussed at one of the other employees using the f word at one point while I was standing right there. The other employee was walking me out to the U-Haul which was way in the back of the parking lot on the other side of the building. She very brashly said "she can walk there by herself." She is very rude and demanding about wearing a mask but does not allow for things to be done outside of the building. There is no longer a state or County mask mandate yet this issue seems to be a big source of a power struggle for her. The new policy about not being able to drop the U-Haul at the end of the day and use a key drop is also very inconvenient for us and the way that we run our business.

Évaluation :

1

The vehicle as pointed out to the people in charge had a cracked windshield in the line of sight of the driver. The trailer had the number plate light hanging and was not repaired or replaced for a new trailer. We had a reservation for 7:00 and had to wait till 7:45 to be given out vehicle because the attendant was walking around and did not have our vehicle ready. When we filed up for gas the gage was not working and we mentioned it soon return and we were practically insulated saying the vehicle was new and had no defects. Poor customer service and will be taking this case up to higher management .

Évaluation :

5

Great job checking in was a breeze

Évaluation :

4

Used their storage units. One was fine the other gave access to Verman that ruined our new mattress and box springs. Nothing done about it to date

Évaluation :

5

Was a special need and staff was super great for our need

Évaluation :

5

Friendly customer service

Évaluation :

5

Respectful and helpful staff .

Évaluation :

5

keep doing great

Évaluation :

4

The inside staff was neither helpful nor intelligent. Thru cared to serve themselves over their customer. I'm not sure what the point was in me putting all of my information in online when I had to go back over it with Glenda that neither could do some simple data entry nor validation without help. The multiple events I experienced in the 10-15 minutes that I was in there for other customers as they ‘served' them made me not want to use uhaul again. NPS 1

Évaluation :

1

We turned in the equipment a day early and didn't give us credit. That is bs.

Évaluation :

5

Thank you for your kindness and favor you have shown me the the ice storm February 17, 2021 and my house flooded. May you be blessed.

Évaluation :

5

You guys are absolutely fantastic!!! Highest quality equipment and people!!!

Évaluation :

5

Friendly and professional staff.

Évaluation :

3

The online check in process is a joke. The first person we entered to call as a secondary was called and someone who sounded incoherent and drunk was on the other line. They then declined out check in and we had to find another person as a secondary contact. Once they were finally contacted and out check in was approved we had to go inside anyway! This process should be fixed before continuing to offer it.

Évaluation :

5

I was charged a cleaning fee without notice. I asked the rep if it's acceptable. He told me to pick up the extra trash in it. I did and asked him if it's ok. He said it should be fine. I'm ok to get charged if it's not acceptable, but at least tell me up front. If it's not ok then don't tell me it's ok.

Évaluation :

5

Great costumer service

Évaluation :

2

My whole Uhaul experience the week of March 8 was horrible from the beginning. I called multiple times for double or overcharges or using move help companies that do not work with Uhaul as Uhaul does not pay them. In addition, I doubt I will ever use Uhaul again as I am still waiting for 280,36 $ in credits to THEIR mistakes. You are all very quick to charge someones cc, but take forever to credit it back when YOU make the mistake.

Évaluation :

4

The waiting time is very overwheming. If U-Haul could do something about the wait. the waiting time is to long even when you have made a resevations. It would be nice if you would have one line for resevations, and one for walk-in.

Évaluation :

1

Yanira Ferez charged 7,5 for gas and blamed me for not looking at the truck's gas needle before leaving. As a company you should have things in order to make the customer's experience a breeze.

Évaluation :

1

very bad experience , Double charge ,wrong mileage , and now i need to waste my time to call again to fix it even i explain everything on the app

Évaluation :

4

One of my Units allowed Rat Acxess which ruined one my matresses

Évaluation :

4

Just wanted you to know that as first time users of the key drop box at your location that it was extremely difficult to find at night. Some orange stickers or arrows would be helpful. Its location is a little too high and easy to overlook.

Évaluation :

3

Being put on hold a million times was annoying

Évaluation :

3

Door wasn't the most secure. Great staff.

Évaluation :

5

Thank you so much for always being friendly and helpful. Angela was always great when we communicated and worked with her.

Évaluation :

4

Exceptional experience EXCEPT for allowing storage entry to those unmasked. I understand it's difficult to enforce, but more effort should be put toward enforcement. NO ONE ELSE at the very busy loading dock wore a mask.

Évaluation :

1

Mgr was very rude when I had to call on an issue

Évaluation :

1

This facility and rental site are poorly managed. I moved my belongings out specifically so I wouldn't have to continue paying for inadequate service. I won't use Uhaul storage or moving trucks in the future because of my experiences at this location.

Évaluation :

5

LEWISVILLE,TX Always the best service. And such kind , friendly and helpful staff and the Mgr.Greg Farley is the greatest..

Évaluation :

3

YOUR COMPUTERS THE EMPLOYEES USE ARE SLOW AND WORN OUT IT TOOK ME 45 MINUTES TO CHECK OUT BECAUSE THE COMPUTERS KEPT FREEZING UP . THIS IS THE SECOND TIME THIS HAS HAPPEN TO ME THERE . PLEASE FIX THE COMPUTERS

Évaluation :

5

Very convenient and easy to access. Glad I chose U-Haul.

Évaluation :

5

Gregory helped me! He was very inviting. Asked information about where I was moving from and we ended up knowing some of the same people. This move was a hard one for personal reasons, but his warm welcome was much needed!

Évaluation :

5

You have the friendliest staff I have ever met! I was always treated with respect, kindness, and understanding during these trying times. I'm glad I used U-haul as my moving choice. I even rented the most hassles storage unit to complete my moving experience. Thank you U-haul for my wonderful moving experience.

Évaluation :

5

Staff was very friendly and entertaining. Efficiently handled a busy day with a smile.

Évaluation :

5

I like Kyle customer service at Lewisville.

Évaluation :

1

The website is horrible they give you a price but it doesn't give you everything so we need to actually pay for your reservation after being told you have no deposit and you don't have to pay now it's 300 $higher when you go to make your payment my original quote was for 1 225 $I end up paying 1719

Évaluation :

5

Price is a little high for the size of the units. Could have rented else where for less - but I have had success here prior so I trusted you again with my stuff. Thanks

Évaluation :

5

I had a last minute need for storage for some furniture and was able to go onto your website, view available storage units, and book a unit. We came inside the office on our first visit just to make sure we were all set and didn't need to do anything else. We didn't. We've been to the unit a few times now and it has been really convenient.

Évaluation :

5

professional, friendly and helpful.

Évaluation :

2

I've been trying to get ahold of someone in the office for sometime now. When I went in the man at the counter didn't know what to do so he said he would call me once he knew the answer and he never did. I emailed the manager several time and he never responded to me.

Évaluation :

5

Dale ( I think that was his name!) was a huge help! He contacted me before my Ubox was going to be picked up, and I was able to store a few more items before it was shipped! The Ubox was ready and waiting for me when I got there! And it has arrived in Lubbock Texas today!

Évaluation :

5

Thank you for all you do, everything was perfect.

Évaluation :

5

Kyle was AMAZING on our move out day. Thank you!

Évaluation :

5

was a great facility

Évaluation :

5

Uhaul has been my trusted provider for transport and storage for the past decade. Staff here was welcoming and accommodating

Évaluation :

4

Safe and reliable location for your storage needs. Had no issue accessing my unit when needed. Would store here again.

Évaluation :

5

Staff were super helpful & friendly. Facilities are very clean, and security/safety seems top notch

Évaluation :

5

Surprisingly clean

Évaluation :

4

Everything was satisfactory

Évaluation :

5

Service was excellent and quick.

Évaluation :

5

I like this location. The place is well kept. The only thing I don't like is the box maze they created to get to the service desk.

Évaluation :

5

Quick, fast and easy rental. Thanks.

Évaluation :

5

Staff always friendly and helpful. Tried 2 other storage facilities before moving to U-Haul. Will be returning to U-Haul when future needs arise.

Évaluation :

5

Reasonable prices and a secure facility

Évaluation :

5

The facilities are nice, clean, and well maintained! The staff are very friendly and helpful and always went out of their way to provide assistance!

Évaluation :

4

Had an issue, one employee told me that I could pay for the storage for the whole month and if move early they prorate and refund me the unused portion, but than was not true.

Évaluation :

5

good job. good attitude. Right on Saigon

Évaluation :

5

As long as we have lived in Lewisville (some 18 years) this UHaul has been our go to for storage and truck rentals. They are personable and very service minded, which is difficult to find these days.

Évaluation :

5

I rented a trailer and had a storage until. Both were clean and in top shape. The staff is knowledgeable and very friendly. Above all there was never any waiting.

Évaluation :

3

Charged my card without my authorization

Évaluation :

5

These guys are the best!! Made my multiple moves this year much easier!!

Évaluation :

5

Very friendly staff

Évaluation :

5

Jonathan was very friendly and incredibly helpful. Could not ask for a better or easier experience.

Évaluation :

5

Facility is very clean, and the office staff were all friendly and willing to answer questions. The procedures seem very secure and easy to follow. Use of the free carts is great!

Évaluation :

5

I have used this U-Haul facility many times over the years and I have always received good service. My only wish would be if that the parking for the storage area be flat.

Évaluation :

5

Your employees were very polite and courteous and extremely helpful.

Évaluation :

5

Great place. Secure place.

Évaluation :

5

Great place. Great customer service.

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

5

Good experience for our first storage.

Évaluation :

4

Professional staff, and smooth transaction.

Évaluation :

5

Really helpful staff

Évaluation :

3

The staff was friendly and helpful, but it was apparent that the employee that was assisting me required more experience with the company software and order entry systems.

Évaluation :

1

We really needed a dolly which I ordered and was informed it was inside the truck. I'm a disabled Veteran so it was really needed. Yes I asked again at check out.

Évaluation :

5

Exelente servicio gracias. Que Dios, les Bendiga.

Évaluation :

5

Great service and storage.

Évaluation :

5

Great place and the team there was very helpful.

Évaluation :

3

Very incovant shop hours staff was not help full or willing to do more then the bare minimum or even offer suggestion on what I consider basic storage needs

Évaluation :

5

I had my things in storage for 19 months with an excellent experience. I came to my unit a few times and everything was always very clean and secure. The staff is very friendly and knowledgeable.

Évaluation :

5

L

Évaluation :

5

Staff was very helpful. Facility felt safe well managed

Évaluation :

5

I'm extremely happy with U-Haul at this site. They've been helpful and professional in all dealings.

Évaluation :

2

terrible experience, my rental was completely screwed up. wasted much time there. was not compensated for their screw ups.

Évaluation :

5

Friendly and helpful staff

Évaluation :

5

Vvv

Évaluation :

5

N/a

Évaluation :

5

Everything was great!

Évaluation :

5

Impressed with how clean it is! Highly recommend!

Évaluation :

4

My experience with your facility and company was very satisfactory. I would use you guys again whenever I move again.

Évaluation :

5

everyone was very helpful! they let us leave our personal vehicle on the property while we went and grabbed lunch which was very kind! and the lady who helped me was very thorough!

Évaluation :

5

Very good service, and the equipment worked well.

Évaluation :

5

Great service... Easy access

Évaluation :

4

No additional comments.

Évaluation :

5

Friendly and helpful.

Évaluation :

5

Thanks, great service

Évaluation :

5

The staff we very helpful at every step.

Évaluation :

3

Non

Évaluation :

5

Staff was helpful. Move in was very easy. Place is clean and well lit.

Évaluation :

5

The rectangular box with a roof was perfect.

Évaluation :

4

.

Évaluation :

5

I love this Lewisville location. The staff members are super friendly like Jonathan. It is clean and convenient for what I needed the space for.

Évaluation :

5

I would definitely recommend this facility to everyone!! Excellent service!!

Évaluation :

5

excellent, met my needs

Évaluation :

5

Appreciate the efficient and friendly service!

Évaluation :

5

Jonathan and Cassie were great and very helpful. This location has one of friendliest U-Haul staff I have ever encountered, having moved a lot.

Évaluation :

4

Nice facility and served its purpose.

Évaluation :

5

No complaints, easy to work with and very clean

Évaluation :

5

I have used this location a few times and have had a good experience each time - very good location ~

Évaluation :

3

This is a super busy facility. The wait for assistance was excessive during each of the three visits I made to this location, way under staffed. I didn't find the manager to be helpful.

Évaluation :

3

Great Experience

Évaluation :

5

Great experience using the storage facilities. They made everything so easy and convenient. I will definitely recommend Uhaul services to all my friends & family.