Customer Reviews for U-Haul Moving & Storage of Lexington

8 257 évaluations

1200 E New Circle Rd   Lexington, KY 40505
(W Of I-75)

(859) 252-7596

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(859) 252-7596

1200 E New Circle Rd
Lexington, KY 40505
(W Of I-75)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Multiple issues. Truck sounded like it was going to die. Truck was on empty when I got it. Truck did not run well. The company called me to say I never picked up the Truck. I had to take several calls to explain I had. When I returned it no one came to get the Truck so I had to find someone to give them the keys. Went up front to make sure everything was squared away. Got a call the day after that they never checked the Truck in and it was Mia. I had to call them to explain I had returned the Truck and I had handed over the keys and went up front to make sure everything was fine. Terrible experience

Kayla W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY A. 
Évaluation :
2

People working there are probably trying their best but they act stupid and incompetent! the experience was terrible and would chose a different location before going here again. I uploaded my id to save time at the counter per Uhaul site and still had to present ID to them at the counter. Then I returned the vehicle an hour early and two hours later I got a phone call from counter guy wanting to know when I was going to bring back Van!! He said he looked and couldn't find it. It was parked same place I had picked it up.

Jody L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlotte V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darrell W. 
Évaluation :
2

I reserved a Uhaul on a Wednesday and received an email confirmation saying I would get a phone call Thursday to confirm. After no call received Thursday, I called Friday and was told that location would not work and was given a new location. On Saturday I went to the new location but the previous customer hadn't returned the truck. I called Customer Service (CS) and was rerouted to another location with a bigger truck for no extra charge. I got to that location and was told the big truck had just been returned and required maintenance before it would be approved to leave. I called CA again and was rerouted to the New Circle location. I had been sent to 4 different locations before I was given a Uhaul even though I reserved a rental and confirmed it in the days prior. This had me driving all over town and adding to the stress of moving. When I got to the 4th location they debated even to let me take it because they had another person who specifically scheduled for that location and I was only rerouted by the CS office. The communication of the staff was not great about which Uhaul in the lot I should even take. I also spoke with the manager on-site about requesting a credit because I had been sent to so many locations and she said “that was wasn't my fault. You need to talk to the main office since they did that”. At this point I should have had the Uhaul an hour prior and didn't want to argue. I left with the truck, flustered and in a hurry because my moving team had been waiting on me. Uhaul also had taken the hour of me locating a truck out of my original reservation time, only giving me 3 hours with the truck instead of 4. I rushed around town to load and unload as planned and managed to get the truck back after 3hrs and 10 min to be as respectful as I could to their times but completing my need as well. This location claimed I brought the truck back with less gas even though the needle was almost exactly where it was when I left. They also recorded me bring it back over an hour later than I actually did. They tried to charge me a 2 day rental fee. And there was no communication from the staff when I returned. I am very frustrated and disappointed over how this has been handled so far. I am working with another manager and hoping to receive a call in the coming days to discuss correcting my original bill and the poor service I received. This means my 1 day stressful move is extended to multiple days because of clerical errors and staff who do not care about the customer.

Stefan S. 
Évaluation :
3

The vehicle was a piece of junk. Alignment was completely off. The gas gauge never did indicate completely full only 1/2 tank. Excessive fuel usage. Tremendous anoint of vibration in vehicles there was no pick-up . Original agent was high on drugs. Should get refund of at least 1/2 cost for complete inconvenience.

John S. 
Évaluation :
3

I had a problem with the counter person marking the check sheet fuel as higher than it actually was and saying they'd charge me X amount of dollars per gallon if I brought it back below that mark. I took a pic of the gas gauge as soon as I turned the vehicle on and recorded the mileage also. Been ripped off by certain Uhaul locations in the past!

Steve S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles P. 
Évaluation :
1

I was charged 2 days for a trailer I had for only 20 hours, turning $32 into $64, when the ad claims "$15/day"...1 day=24 hrs. IF 6 hrs =1day (Uhaul logic), wouldn't 20 hours=3 days? hmmm...

Don M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMARR G. 
Évaluation :
4

I had to hunt for someone to check me in when I returned the truck. They are a little slow for check in also

Diana S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LLOYD G. 
Évaluation :
4

Just be better trained at using the software on the computer a little more fluently but other than that they was all great at that store. They was helpful and friendly and made a customer want to return or refer this location to a friend or family

Stephen L. 
Évaluation :
5

Nothing.

Robert R. 
Évaluation :
5

Nothing. Customer service was great. Friendly and funny.

Elizabeth R. 
Évaluation :
3

Check each truck and how they RUN throughly before allowing people to drive them...

Kayla M. 
Évaluation :
4

Very good and knowledgeable

RAY W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Allison C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Bryan M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chrys Roxan L. 
Évaluation :
5

All good

Leroy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeffrey V. 
Évaluation :
3

No service person was available upon return No receipt was provided until I called customer support myself Truck had a horrible exhaust leak resulting in the windows being down at all times for fresh air. Manager would not respond to my phone calls for a receipt amd I was left on hold multiple times I would go on but I do not have the time.

John K. 
Évaluation :
3

The truck I originally was scheduled to pick up had a bald rear tire, which was surprising that no on caught it before it was scheduled to go out. The customer service agent replaced the truck with a larger unit at same price which I appreciated!

John D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barney B. 
Évaluation :
5

I only rent from this one location. Came into contact with 3 employees, one being a Manager. Excellent service and help. I would highly recommend this location.

Wes G. 
Évaluation :
5

Great experience. Easy, no large amounts of paperwork. Good people.

Liduino M. 
Évaluation :
5

Everything went smoothly.

Dennis D. 
Évaluation :
3

It was vital I had an appliance dolly. Reserved it in advance. When I go to pick up truck, no appliance dolly available. I paid hundreds of dollars to be able to move but due to my full reservation not being fulfilled, I lost an 1800 refridgerator due to not getting the correct dolly.

Elizabeth S. 
Évaluation :
5

This location is the most organized one I've ever used. It was very easy to connect to and drive away with my equipment.

Jose R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
1

The service was awful I rented a uhaul with dolly an got to my location where I was moving from open the truck an the dolly wasn't there.So I called an they said didn't have any but I was charged.the guy that was waiting on me said the truck was all ready.if they didn't have any dolly she should of told me that from the get go.When I returned the truck in Monday morning the same guy that waited on me was rushing my fiancé out of the truck an had a attitude where he got up in his face like he was going to fight him.Even the manger there she had an attitude cause she had to refund me the price of the dolly.Also if I rented a truck for 2 days Saturday intil ml day morning I shouldn't be charged for 3 days I will never come to this location again

April A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James E. 
Évaluation :
4

The staff was very helpful.

Chris S. 
Évaluation :
2

Not charge so much to rent them

Sara H. 
Évaluation :
5

They are so polite and extremely efficient. Great location.

Angela S. 
Évaluation :
1

when i came to the facility i was in line forever. the repp told me it was because he was new . he couldnt even type on the computer. but i looked past that because everyone has to be trained. when i came back i once again waited in line for over 20 minutes, and was then greeted by a lady who i later found out waS a manager. she was very rude not only to me but also her staff. one of the staff members knew my brother who came with me to give me a ride to leave . they spoke and caught up for maybe 3-4 minutes her not knowing thats who i was with.. she then gets a personal call on her cell. and compeltely stopped servincing her customer. all the while her personal call was on speaker phone and shes laughing telling them they are on speaker and not to use swear words. they used swear words any way. she disconnected. then resumed with customers even tho maybe 4 people were waiting. me getting impatient i asked was this what i needed to do to drop the truck off. she says no just drop it in the back of the building. i do so, and get turned around bc i paid cash. and now more customers are waiting inf ront of me. finally im next in line and this same lady said "well i cant help you anyway, because i dont have the cash drawer" so i gentleman to the left of her tries to help me. still observing her, she did indeed have a cash drawer bc she collected it after she took her last customer, and the rep i went to did not and had to call her. she was very unproffesional. and really should not be working with the public......

krishone P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Victor A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
3

I know we are all working hard and have had a rough time with the pandemic, etc. but no one was terribly helpful or gave me any directions on the truck, adjusting mirrors, procedures to return it, etc. I have done this before so it was no big deal for me, but would have been tough for a newbie. Merci.

Jason W. 
Évaluation :
3

Improve your systems and customer service. The mobile check in didn't work & the check in process was slow and confusing at best as expected at this location.

Bryan B. 
Évaluation :
4

Would have liked to have someone receive me when returning the truck during business hours. To check out the truck let me know all was well, give or send a final receipt....SOMETHING.

Rosalynn K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rasha B. 
Évaluation :
3

My wife did not have a good experience when she went in to return the trailer for me. The person that was dealing with her went out to discipline his employees instead of finishing with my wife. Also, the person was using fowl language while complaining about his employees in front of her. I had a good experience when I picked up the trailer, so I was sadden by her experience.

Stephen R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sylvester H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shantel W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Troy E. 
Évaluation :
3

Air conditioning did not work

Joe D. 
Évaluation :
5

The A/C in the truck sucked. Other than that A+ experience. The staff at this location are working their asses off and very professional.

Kevin V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chance C. 
Évaluation :
5

The manager at 1200 each new circle road was very professional very kind the staff was very kind was very pleased with the service we received give them a five star rating pop

Jesse M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mauro B. 
Évaluation :
5

Easy, quick pickup of van. Nice, clean equipment.

Harvey C. 
Évaluation :
4

When making a reservation I added an utility dolly and appliance dolly . During pickup I was told that they don't have an appliance dolly which we really needed. I went through a lengthy process of providing all my information when I made the reservation online however when I came in and went to the counter I had to go through the lengthy process again and answer all the same questions I already answered online including a copy of my driver's license. I don't understand why I have to go through the same process twice. I had my reservation confirmation printed out, that's all they should need. They should be able to put in my reservation number and pull up everything. Only thing that should be done at that point is payment and handing over the keys. The most frustrating situation... I don't own a credit card or a debit card from a bank. i called ahead of time to see what type of payments where accepted The uhaul employee that answered my phone call specifically told me that I can use a prepaid Visa or Mastercard, as long as it's not a gift card it is the same as having a debit card. She also told me that I could pay cash except I would have to pay $100 deposit for using cash. I loaded a Visa prepaid card and went to the uhauj store, tney tell me that my card won't work as a debit card because its a prepaid card. Then I was told that I would need to pay $100 deposit for the truck and $60 deposit for the utility dolly. We were there forever until the manager figured out how to let us use our card without paying a deposit.

Aya K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michelle C. 
Évaluation :
5

Everything is perfect

lekhnath B. 
Évaluation :
5

While the vehicle was not great the staff was amazing!

CASEY Y. 
Évaluation :
1

You charged me for two days instead of one. You are scamming people. Going to protest with credit card company.

Michael L. 
Évaluation :
5

Great employee service up front. Shit was way too expensive. I'm going to have to look at new options for helping families move in the future

Jonathan G. 
Évaluation :
1

The truck had a whole on the top of it and rain got inside of the truck. I used two 26 foot trucks to do a in town move but had the trucks for 10 days because of when I was able to move in the home. With the hole and rain, two chairs and several boxes of clothes were ruined. You can tell that someone has tried to patch the hole serval times, but still has not been fixed. Luckily I had insurance on the truck. I have not yet had time to call corporate to complain and figure out what they can do to make it right. By the way if you're picking up for a reservation, please go at least 30 min before because the staff didn't know how to use the computer and no one seemed like they knew what to do. Very frustrating all around.

WILLIAM G. 
Évaluation :
5

Professional, friendly, prompt service. I'm a repeat customer!

Matt B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph W. 
Évaluation :
4

The process went well and employees were helpful. Truck was ready ahead of my appointed time. Only suggestion would be to fill truck up (fuel) and have full, so no real guess work on return. Like you do with rental cars.

William M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen R. 
Évaluation :
1

I pulled up and the guy waved said drive to the back... I waited and no one was there.. so I had to walk all the way around to the front .. I went into the store the same guy came in and asked was I just dropping it off and took the keys, later I get a charge for after hours drop off which I dropped it off during hours! I will never use this location ever again. I would not recommend this place to anyone.

Linda H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
2

The employee working out doors was wonderful! He was helpful amd compassionate. The two staff members working inside (a man and a woman) were rude and unhelpful. They so rude I won't be using this location again.

Kyla P. 
Évaluation :
4

Love the fact that most transactions are fully electronic!!

Keith T. 
Évaluation :
5

Love these guys at this location very helpful and knowledgeable.

Kelly M. 
Évaluation :
5

Excellent customer service from Davon! Only thing that could have been better would be to have an appliance dolly.

Aaron H. 
Évaluation :
1

They would not book my trip as a one way although i mustve told them over 5 times that i wasnt coming back. They just wouldnt write up the contract that way

Philip S. 
Évaluation :
5

Dropped off after hours, pretty easy to figure out where to put the truck and keys.

Hollie W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ARTURO A. 
Évaluation :
1

Brought truck back with a quarter tank as when picked up. Was sent electronic receipt that charged an additional $58 for gas. Went back to business, reported problem. After approximately thirty minutes was told the charges would be removed and a new receipt would be transmitted. That was yesterday, April 13, and no correction as of 10:40 am today. I realise there is little I can do short of never using U-haul again and, of course, telling every one I can possibly reach which in this modern age has become quite easy.

Arthur B. 
Évaluation :
5

Great service

KERRY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lyndon B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lynette B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark T. 
Évaluation :
5

Update your computer.

Galvin C. 
Évaluation :
2

Employee didn't know how to add apply the credit on my account.

JUSTIN L. 
Évaluation :
5

Friendly and clear on what was expected of me, and the staff were fun to deal with. I'm grateful because I'm 62 and I moved from Fayette county to Powell county. If I move again I'll go back to the same place and people forsure. Thank You asking Paul A. Rushing III

Paul R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Luis O. 
Évaluation :
5

I feel like they need more help .

David H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Vernon K.  |  Expérience générale 
Évaluation :
5

Quality service in my opinion there is no need for improvement

Carl C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica M. 
Évaluation :
2

Staff sitting and chatting on phones with customers waiting during pickup and drop off. Very poor customer service.

Joshua B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
1

Checking into the unit was fine. Poor guys computer went down halfway through and I was almost charged for the unit when it was supposed to be free but it was his first time checking in a storage unit so I understand. It was afterwards that the problems started. Due to work it was a couple days before we could put stuff in the unit. We get there and there's a lock on the unit. We go to the office and turns out one of the employees had rented it to someone else in the couple days before we unloaded. After much confusion they tell us "sorry a new employee we've had since NOVEMBER has been doing this to people and she was fired yesterday." If she'd been there since November then she's not "new." So they rested us another unit that was NOT indoor (which we were supposed to have) after making the comment of "because we were upset they almost didn't want to rent us a unit" and trying to say we owed them because it was a bigger unit than the original one. Then as we unloaded the employees kept driving by and parking and sitting in their personal cars watching us as we unloaded. Needless to say we DID NOT use the lock they gave us and we put 2 locks on the unit. We also drove by the unit almost every night to make sure it was secure. After 2 weeks they call and tell us we can't have 2 locks on our unit because it was in our contract and if we were ever delinquent they had to be able to put their lock on the unit. We told them ok we will be moving out in a couple days anyway so we'll take care of it then (this was on 3/28 and our payment wouldn't have been due until 4/12 and we're living outside of Lexington). They said that wasn't good enough and we had to take one off that day or they would cut one off. I understand if it was in our contract (I have not double checked that) but to be honest if you can cut one off what's the big deal anyway? So we had to rent another UHaul (which we wouldn't have had to do otherwise and we DID NOT rent from this location) to clear out the unit because these people had acted suspiciously when we were unloading. We were clearing it out after office hours and again the employees were driving by and parking and sitting in their personal cars watching us load everything and then they followed us halfway home after we left before making a u turn and leaving. I think UHaul needs to keep a close eye on this location.

Jeanette B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Evelyn T. 
Évaluation :
1

Craig was not helpful at all. My reservation could not be found, he offered no help and said I had to call your 1-800 number. I was on the phone for 20 minutes. While still on the phone, Zane the new guy offered some help and found my reservation in under 10 seconds. Zane was GREAT. Craig came back to the desk and finished up my check-in. Once in the parking lot to hook up my trailer lights didn't work. Craig said that for $10 he would let me drive off the lot. I said I didn't have cash and he left the lot. Another gentleman finished hooking up my trailer and was very helpful and friendly. The lights were functioning before I left the lot as the pig-tail was corroded and the leads just needed to be brushed off. In short, Zane and the gentleman in the lot were VERY helpful and friendly, however Craig was by far the worst service I've ever had and because of his lack of effort to find my reservation, I spent 50 minutes at your store unnecessarily

Adam R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Geoff R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jim K. 
Évaluation :
1

Didn't go over any of the charges before paying. Was charged for extra mileage. The walk around with the rep was terrible, the guy just watched me walk around the car and didn't document the leaving mileage and later charged me for going over way more miles because it wasn't properly documented before I rented the van. Under staff as well.

JABARI J. 
Évaluation :
4

Vey friendly staff

Ernest B. 
Évaluation :
5

Robert is very helpful and is always available to help.

Ebony M.  |  Premières impressions 
Évaluation :
5

Thank you all the you allowed me on storage🙏🏿👍🏾👍🏾

Keith P.  |  Premières impressions 
Évaluation :
4

This storage facility I've used and will use Over and over

David J.  |  Expérience générale 
Évaluation :
5

The staff is friendly and very attentive to customer’s needs.

Antwan H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antwan H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin H.  |  Premières impressions 
Évaluation :
5

The staff at this U-Haul location on New Circle Rd. in Lexington KY was excellent. Everyone who works there are extremely helpful and nice. It is why I went back and purchased boxes and a storage unit from them.

Joan M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R.  |  Expérience générale 
Évaluation :
5

Manuel provided excellent customer service!

Chris C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Walter S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quantella H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derra M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Renae M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie W.  |  Expérience générale 
Évaluation :
1

My unit was broken into by an employee that was recently hired because there was no way access to the unit could have been granted by anyone else. My lock was cut off and the locking mechanism on the door was damaged. I had to buy a new lock because the staff would not provide one for me. The staff was unprofessional at best. Children and friends of staff would be at the front of the service desk. It was hard to find staff at times. Long wait times in line. No communication when my storage locker was broken into. I still don't know what my access code to the unit is. I would stay away from this storage unit unless you can't find any other option and even at that point I would still say no.

Stephen W.  |  Expérience générale 
Évaluation :
1

Someone moved me out of my unit. I couldn't pay my bill on line. They cut my lock off and I couldn't get in my unit because someone moved my name out of computer. I had to go there twice to get this fixed. I should've been given a free month. Because of this my payment was late.

Deborah H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kamari W.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALEXANDRIA J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hillary S.  |  Expérience générale 
Évaluation :
3

the storage place closes down at 7 pm. i work nights so it dofficult for me to get to go by my unit.

DANIEL W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Linda O.  |  Premières impressions 
Évaluation :
5

I have had items stolen from me in previous experiences using your storage in New York but this time was a very pleasant experience thank you.

Sharon L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ken H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramone M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

courtney b.  |  Premières impressions 
Évaluation :
1

Did not set up auto pay like I agreed to. Nearly had my items auctioned. Had to complete another move in agreement as they moved me out of my unit the same day I loved in. Every time I would go to the unit a second lock was on and no one could tel me why. Horrible management. Doesn't return calls. Will put this location on blast every opportunity I have.

CHRISTOPHER H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carletta p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sid p.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MANUEL S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

geoff r.  |  Premières impressions 
Évaluation :
2

Tried to steal from me when being charged for gas for truck after I returned it when I had already filled it up myself down the street. Got a refund. Otherwise helpful and accommodating.

Breanna B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sid p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie W.  |  Expérience générale 
Évaluation :
5

Customer service oriented was excellent was helpful with acquiring extensions. Very impressed in the desire to make my experience a very positive one equipment was good and all of the staff was helpful

WILLIAM H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guylaumme K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark M.  |  Expérience générale 
Évaluation :
4

The online sign up did not work, but when I went into the facility things went smoothly and staff was professional and personable.

Vivian K.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

deion P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clifford A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhonda L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bobbie m.  |  Expérience générale 
Évaluation :
3

I guess it was a busy or bad day but I wish I could have gotten more accessible card to open my inside storage unit

Stephen W.  |  Premières impressions 
Évaluation :
4

Everything was good except for a website snafu a month or two ago that delayed my payment and resulted in late fees. But generally excellent service.

Lamont A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA D.  |  Expérience générale 
Évaluation :
2

Not at all the storage unit I needed. I'd like to have a full refund.

Carmen W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEMETRIUS M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOYCE C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TRA'E B.  |  Premières impressions 
Évaluation :
5

Outstanding service. Above and beyond!

karen r.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAHMAN W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN S.  |  Premières impressions 
Évaluation :
2

No visible security , sign in and out machine not working , not a safe environment. Unit was not clean

antonella l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

taylor k.  |  Premières impressions 
Évaluation :
2

I tried getting in touch with them for 2 weeks without a response they even sent them a message but they called back 3 days later after I finally got ahold of somebody the issues were resolved

Jessica H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell G.  |  Premières impressions 
Évaluation :
5

This location is Great the workers are nice and friendly an will always have what you need to move.. This location is my go to any time .

Christopher J.  |  Premières impressions 
Évaluation :
5

The staff was professional and proficient !

Gloria S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judith G.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Melissa M M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REGINA S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

curtis w.  |  Premières impressions 
Évaluation :
5

The staff was beyond amazing! Super helpful and great customer service! Couldn't have asked for a better experience!

APRIL F.  |  Premières impressions 
Évaluation :
5

Stuff was very friendly!!!

Sherrice O.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Vanessa H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VINCENT C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH S.  |  Expérience générale 
Évaluation :
5

I would definitely recommend U-Haul for all your needs. There a great Company.

RICKY T.  |  Expérience générale 
Évaluation :
4

Long office wait time, which cut into my hired-mover moving time, and they do not accept cash payments without being penalized. Rental unit had a lock on it for non-payment, then I was on hold for 15 minutes while trying to reach the office, but then ran into an employee who then removed lock on an empty unit....?? Delays, delays, delays.

Rhonda L.  |  Premières impressions 
Évaluation :
5

The staff and facilities were great.

Don D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NINA S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melinda F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ray V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darnisha W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melinda F.  |  Premières impressions 
Évaluation :
5

Great staff and overall awesome service from this location. If I ever need a storage unit or truck again, I'll be renting from here!

Jeremy K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon B.  |  Expérience générale 
Évaluation :
4

The pricing is premium for the area without much additional value but the staff is friendly and location is very convenient.

BRANDON L.  |  Expérience générale 
Évaluation :
4

The overall experience, from start to finish was a good one.

keith R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latisha W.  |  Premières impressions 
Évaluation :
5

Never really had an issue with the unit. Just a billing issue that has since then been resolved.

marqus w.  |  Expérience générale 
Évaluation :
5

Willing to work with you if you're experiencing a hardship.

marqus w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kelly s.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

rickey a.  |  Premières impressions 
Évaluation :
3

The unit was what I wanted. The curtesy staff at the desk were not at all friendly and actually quite rude. A staff member who worked outside the desk area was friendly and helpful which made up for the other at the desk. A little more training in customer service is needed at this facility.

Julie S.  |  Expérience générale 
Évaluation :
3

I can only access my storage unit During business house which was not how it was advertised. Had I known that would be the case I would not have rented this unit.

Hunter H.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keith l.  |  Expérience générale 
Évaluation :
3

Counter help did the job but was not friendly or Very helpful And did minimal service. Staff outside the counter were friendly however.

Julie S.  |  Premières impressions 
Évaluation :
2

Never recieved a code to get my stirage unit..We sitting outside this uhaul staorage an no code car loaded down..Theres nothing on any paper work

Lashanda M.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Okeshia T.  |  Expérience générale 
Évaluation :
1

I have to ratings My pick up and my drop off My pick up was friendly, maybe not the ideal uhaul, but I would still go back My drop off in Lexington was the worse, after I stored my load, I drove back toward the office where I saw I guy sitting and I asked do I turn it in here,, now my car was still attached to dolly, and he said drop off is here you have to go all the way around the building to here, so I did, when I got out and he was still sitting down, took him 5 mins to get up and come over to me. He then said are you going to unload your car here, you could have did it there and pointed to where I asked him if this was the drop off, so now I'm getting upset, so I said, I asked you when I was there, we are all standing there, finally I said when are you going to take the car off the dolly or do you want me to move the truck again? He said that isn't my job it your job, no it isn't I didn't put it on I'm not taking it off, that's your job. So now he is loud and I'm loud, the other guy that was there said I'm getting the manager, so she comes and takes the side of her crew and said did you pay to have it taken off. You didn't even asked what happened the the rudeness of you employees. Again I didn't put the car on and I will not take it off! So she said she was calling the cops, ok call them they are going to make you take the car off the dolly, I then called customer service and complain and going to call the other number she gave me and complain to corporate. So while I'm on the cell with customer service they unhook the car half way and tell me to take it off their dolly and leave property. Now my biggest problem is about to happen. I get into the car and try to drive it off and your professional uhaul employees didn't unhook my car and my car was damaged by the dolly being still attached to my car. I will now have to go to a competitor and get a truck and a storage locker, because I do not want any of my money to go to that location or your business in Lexington, Ky.

Amy Dawn J.  |  Premières impressions 
Évaluation :
3

The person who checked us in was not friend, and she was not wearing a mask, which shocked me. It wasn't until after I finished checking in that she told me there was an option to check in online. Also, during the check-in process, I had to answer all the same questions (name, email, phone, driver's license, etc.) that I'd entered when I first made my reservation. Why the redundancy?

BRAD E.  |  Premières impressions 
Évaluation :
1

I tried to let the front office my unit was clean and ready for rental but was placed on hold twice and no one every came back to my call. I finally cancelled my unit prior to my 30 day free offer but was charged the next month anyway. Keypad was always broken and I had to wait for someone to open the main door for me. One time they forgot to send someone to meet me at the entrance...

Donald C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John H.  |  Expérience générale 
Évaluation :
3

there needs to be a map of the facility on the outside. i didn't know where my unit was, because the inside units are labeled (the outside of the building didn't have any identifying marks) so i had to go back and ask for help re: which building??? only to come back AGAIN. because there was a lock on the unit. the rep advised me that locks are kept on the empty units. ok cool. but they already saw me, the same day, to purchase a unit. they saw me when i had to come back to ask where the unit was. and then a 3rd time to ask to unlock it. plus with the restrictions they stated that only ONE customer can be in the store at a time. i had to wait a very long time each time just to go in there to ask these questions. i did attempt to contact the 800 number. but the only thing they could do was tell me someone would call me back. which never happened.

Tamar S.  |  Expérience générale 
Évaluation :
2

There was 1 customer at a time in the store. I completely understand this is the new norm. But, that meant 1 person would take on average 10 mins to be served. Once, I got my storage unit there was on outside map to figure out where to find my unit. For all units inside....there's no way to find it besides asking. So, I had to go back and wait in line & they told me it was attached to the building. Again the garage like door was closed. Why not open it when they knew I was going to be moving? Finally got the garage like door open. Ok, now there's a padlock on the unit. Had to go back and wait in line to have them remove the padlock. There needs to be someone handling stuff outside and someone inside. So much time wasted trying to figure out where everything was.

Tamar S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darlene O.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Donald C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marissa M.  |  Premières impressions 
Évaluation :
5

Had a great experience, no issues, friendly staff and a reasonable rate for protecting my antique furniture and belongings until I could move it all into my house.

Katherine L.  |  Expérience générale 
Évaluation :
5

The Uhaul crew here is absolutely amazing and very helpful. This will be the only Uhaul I will be coming to and doing my business with.

Loretta C.  |  Expérience générale 
Évaluation :
5

Clean facilities, professional service

Lamont A.  |  Premières impressions 
Évaluation :
5

Very nice encounter

jeff s.  |  Premières impressions 
Évaluation :
5

Customer service was great, everything went smooth. No complaints at all. Merci!

Krystal S.  |  Premières impressions 
Évaluation :
4

Merci

PATRICIA L.  |  Expérience générale 
Évaluation :
5

The manager and her staff are very helpful with Veterans. I highly recommend this business

ken h.  |  Premières impressions 
Évaluation :
5

Very nice and well worth it

Yvette W.  |  Expérience générale 
Évaluation :
4

Good people.

JEROME B.  |  Expérience générale 
Évaluation :
5

Awesome workers

clifton m.  |  Premières impressions 
Évaluation :
1

I specifically stated I would like the biggest truck with a dolly and storage to match. I received my truck but no dolly. Received my storage but not even half size of truck. I don't work with measure

Lynette B.  |  Premières impressions 
Évaluation :
2

I received a call on August 1 or 2 telling me my boxes were in Lexington at the 1200 New Circle location. Over the course of the next two weeks no one was able to locate my boxes with no explanation

joseph s.  |  Premières impressions 
Évaluation :
3

Staff lost original reservation. Lines too long. Hard to maneuver thru driveways.

Janet C.  |  Expérience générale 
Évaluation :
5

Very nice storage unit. Waiting for someone to help us took more time than expected, but overall everything was great. thanks, Liz

elizabeth v.  |  Premières impressions 
Évaluation :
4

Good customer service

Al M.  |  Premières impressions 
Évaluation :
2

Had a reservation personally changed with someone at office on phone. Got there and there was NO reservation, yet my name was in the computer.

Janet C.  |  Premières impressions 
Évaluation :
5

Every time I came in or called on the phone everyone was very sweet and helpful, great group of people

Donna C.  |  Expérience générale 
Évaluation :
5

Great fast service! Highly recommended

donetta m.  |  Premières impressions 
Évaluation :
3

I did not like the fact that my storage bill wasbdue on 23rd of the month,and when i told them i would be moving my items out on the 30th they wanted me to pay a full months bill.

Nakisha G.  |  Expérience générale 
Évaluation :
1

Bad experience all around. Policies are not fair and I feel like I was robbed of my money. I'm being harsh with this review because they don't prorate move out billing.

Richard G.  |  Expérience générale 
Évaluation :
5

Great experience

Melissa L.  |  Premières impressions 
Évaluation :
4

Nikita was nice and patient when I had a lot of questions. Maddison is a rock star. They made my experience nice when the other woman at the desk was snappy and unpleasant.

Gadira B.  |  Premières impressions 
Évaluation :
4

Overall good experience.

KEN L.  |  Expérience générale 
Évaluation :
5

Excellent all around - especially the staff.

Frederick D.  |  Expérience générale 
Évaluation :
2

I rented a storage unit and a trailer I went home loaded the trailer and came back to the unit and had to wait 3 hours at my unit before they came to to take there lock off of it

aaron w.  |  Premières impressions 
Évaluation :
5

From the front to the back, everyone was super awesome and the man that checked in the Uhaul was an absolute angel... Mr. James Richardson I believe 樂

Lindsay I.  |  Premières impressions 
Évaluation :
5

The staff was very helpful, and they accommodated my requests without any issue. I'd definitely recommend this U-Haul location.

GIORGIO B.  |  Premières impressions 
Évaluation :
5

Picking up a pod

Tom R.  |  Expérience générale 
Évaluation :
5

Awesome

amanda s.  |  Expérience générale 
Évaluation :
4

The u haul employees were very professional

Marvin B.  |  Réservation 
Évaluation :
4

The staff were helpful and courteous at all times. The place was so busy that they did not always give me the assistance I needed promptly. It felt that everyone was spread way too thin.

Jeremy V.  |  Expérience générale 
Évaluation :
1

When we arrived at this location to store our belongings, we found out that the large size storage unit we reserved had been given away to a walk in and we did not have any option that was big enough.

Joshua M.  |  Réservation 
Évaluation :
1

I had reserved a 10 x 10 climate controlled storage unit. When I arrived on Sunday they did not have one available. On Friday when I picked up some rental blankets they confirmed my reservation.

bob d.  |  Réservation 
Évaluation :
3

I was told that I could unload my Uhaul until 9 pm at the indoor facility, but they locked it up at 7. The crew was just sitting there , they got my storage areas wrong. The unit they assigned to me w

Stacey K.  |  Expérience générale 
Évaluation :
3

Because of the bearing going out of the truck we used TOO much gas and time getting to our destination.. But the people were friendly and very considerate every time we spoke to anyone!

Richard B.  |  Réservation 
Évaluation :
1

The people we worked with were fun and extremely helpful and we will use them again should we be moving again!

william o.  |  Réservation 
Évaluation :
5

Excellent customer service. Madison is an asset to your business.

Elisha W.  |  Réservation 
Évaluation :
1

When I got to the facility they told me I did not have a reservation and explain to me that our reservation didn't guarantee me anything I ended up having to get a larger unit and pay more

Mitch T.  |  Réservation 
Évaluation :
4

I was surprised how the facility operated I would recommend this to anyone the personnel were very pleasant.

Henry J.  |  Réservation 
Évaluation :
5

great experience

Sydney R.  |  Expérience générale 
Évaluation :
4

Excelent service, nice staff

ALEXIS Z.  |  Expérience générale 
Évaluation :
1

This is a really bad experience and I will not recommend it to anyone. The place never answer phones. When I try to access, it is never ready. The manager is very rude.

Lei Z.  |  Expérience générale 
Évaluation :
5

I never received anything less than professionalism and courteous responses from any staff member.

KATHY H.  |  Expérience générale 
Évaluation :
4

Long time waiting in line for service.

theodore m.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

Jesusa B.  |  Expérience générale 
Évaluation :
1

Many problems with management and staff regarding storage from 1 way rentals. Never given access card or instruction for storage access. Horrible customer service, staff attitude and constant issues.

Zach D.  |  Expérience générale 
Évaluation :
2

My U-Box held from pickup by Moving Help. Low rating due to lack of effort to resolve the issue (a $10 issue). Did not call me and refused to answer their phone (5 calls). Had to drive 30 min to fix.

DALE C.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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