Évaluations des clients U-Haul Moving & Storage of Lima
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Lima
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Steffan P. le
Absolutely horrible. Called uhaul customer service caught in a snowstorm about 45 minutes north of Lima, didn’t want to drive it back due to thr very poor weather. They gave me no option, tried to drop off in Napoleon but the fee doubled. Been with Uhaul for years but this was ridiculous. Honestly would like a refund for the shit that put me through
Chad S. le
The woman that works at the elida rd location is a great asset for your company! She is friendly, very helpful and great at her job!
Dwayne M. le
Gray customer service. Upon returning the it the rep Jeffrey was very professional and polite.
Gary P. le
The Lima location is the “perfect†rental center. They always have the equipment that I need. Staff is very friendly and extremely helpful with questions. Thanks for another great experience! Yours, Gary Pontsler.
Lee C. le
Already spoke to employees about my problems with company and all they do is pass the buck.
Chad S. le
The woman that took care of me was excellent
Darrin R. le
Your place is one of the best and cleanest locations I’ve ever rented from outstanding staff and very helpful. Thanks Darrin
Joshua H. le
Truck smelled like an ashtray.
Harry H. le
Lots of choices and the counter people were very knowledgeable and accommodating, helping at every turn.
Harry H. le
I did not find out the names of the people working when I dropped the equipment off, but they both treated me very well.
kara K. le
Make sure the reservation is correct and there is an available truck.
Timothy W. le
I was very pleased with the service I received at this location. That staff was pleasant and very helpful.
Timothy W. le
Customer service was great. The staff were helpful, expedient, and very pleasant. They helped us hook up the trailer to our truck and we were on our way.
stephen W. le
Not much more. Your service girl was very kind,funny and she made the rental pleasant
Andrew C. le
There was too much push to buy other insurance and alot of other costly things I know I don't need, I went through them when I reserved it and again when I picked it up,
Trent R. le
The person that helped us didn't seem professional about their job. Was told the wrong price compared to what I was told online when I made the reservation.
Thomas B. le
Have a appliance dolly readily available.
John H. le
The location is not the issue ... Corporate policy may be .... the tank on my cargo van was “full†when I picked it up .... fifty miles later I put six gallons of gas into it ... there has to be a better way
Todd W. le
Lima,Oh. U-Haul on Elida Rd. is a great full service facility. They generally have most all products & equipment needed for your moving needs in stock. In the past 14+ years I've done business with them, they've always been very quick in service & all experiences have gone smoothly. The store is kept clean & staff are professional & very helpful in customers needs.
Scott N. le
Reservation messed up. Computers down at check in. Total debacle.
Lisa H. le
I was charged for Dolly rental and I did not request a Dolly rental.
douglas M. le
Nothing. I do not live in that area.
Laura G. le
Vast improvement over the last time when we returned stuff to Cincinnati
Jason W. le
Customer service. I brought back the Uhal 1 minute after closing and while the employees where visibly goofing off in the building, they would not answer any questions. I understand you close at 5 and it was one minute after but I had trouble find where to return the uhal on your web site. I finally did find it and it was simple to do, just difficult to find. A little guidance would have been nice. I won’t recommend this location due to the rude and unhelpful jerk that worked their. Why would I want any of my friends to be treated like that.
Ashley H. le
Your staff is vey lazy! Very under worked
Brian C. le
I was self employed over 40 years...you have a great work force ,knowledgeable, courteous. Thank you, BRIAN CRAWFORD
Forrest S. le
Very friendly and helpful.
Ken R. le
Fast, easy, clean and efficient. I wish all U-Haul sites could be this nice!
jamie a. le
Thanks for all your help in Lima. You guys sure helped us when we were in a bad situation.
Linda F. le
The return truck after hours app could be better it only got to ur location but would not share location and would not go any further
Kris B. le
Trouble from the beginning to the end got it home unloaded and it wouldn’t start was treated rudely by the counter staff when I went back to U-Haul to tell them that it wouldn’t start finally after an hour and a half I was able to get it started got to our destination turned it off to unload it it wouldn’t start again once we got it half loaded we noticed that the whole top of the on top of the cab storage area was filled with water . Furniture Dolly I rented was not in the truck after unloading truck wouldn’t start again took a half hour this time to get it to go once I was back at U-Haul to turn it in I tried to login it said I wasn’t a registered user I tried to register it told me I was a registered user so I had to go back in the next morning to turn it in and get everything right there was no apology for the trouble I had . Very disappointed
Cyndi A. le
Have more then one person manning store.
John H. le
Be a little more efficient at the desk
Ranga M. le
Truck was shaky when driving (shakier than normal). Rented a truck with a corporate account and it would not link to the email listed in the reservation resulting in an incomplete rental despite being unable to complete the 24/7 check in.
ron F. le
Fast efficient service. Store was bery clean and orderly. Clarissa Fox was polite, helpful and very friendly.
Rick T. le
Never came out to help unload nor to show me where to place it ..me having to move items to put it back, she said he was coming after sitting 10 min no show we did all our selves
Carl H. le
I have rented vehicles from U-haul since the mid 80's (including from this location a few of those times), this was the 10th or 11th. In that time I have never had an issue until this trip. This time, I forgot to check the odometer before rolling out. When I returned, I found I was being charge for approximately 200 miles more than I drove. I mentioned it to the clerk and she put the contract on hold. After that, I was then invoiced for the whole thing without being contacted to discuss. This definitely will be taken into consideration the next time I need to rent a vehicle. There are other options.
David C. le
The app check-in/out was VERY convenient & quick. And the rate/price beat out the competition BIG TIME!!
Steven H. le
There are plenty of trucks to rent but the cab of the truck was not clean when turned in to other location they complained it was not clean had crumbs from food but nothing was ever ate in the cab
Kamren W. le
Blatantly & proudly ripping people off since the day they were established I'm sure. They lied about the gas gauge (claimed more fuel than there actually was), lied about the mileage (less miles than dash so they can say you went further than you did), didn't inspect the vehicle after previous customer(s) (trash & dirt left behind), lied about the time I returned the vehicle (so they could charge me an after hours service fee of $20, even though I returned the vehicle same day several hours before closing & handed the key DIRECTLY to a uhaul rep.) Need I continue? Also I'd like to add this is not the first time they have tried to pull bs on me or many MANY others (everyone of their customers I'm sure). I'm not sure if EVERY uhaul is like this, but if I were you the reader I would at least definitely steer clear of this particular store. Hopefully this helps someone.
RS Oakley G. le
Staff was very friendly and knowledgeable. They made our experience better than the other locations we’ve used.
Paul G. le
Very friendly and knowledgeable personnel.
Joshua W. le
The employees didn't load a wardrobe box that I paid for in the store. I had to return to the location to pick it up. The rental had cosmetic damage from a previous renter. I wish the employees would have disclosed this. I didn't recognize the damage until I had arrived at the moving site. I wasn't certain if I would be liable for the damage because I didn't report it at the pick up site. I called the pickup site and was directed to a call center, it took 30 minutes to confirm that the damage was not my fault.
Cermilus M. le
I went in store to try and rent a truck but they wanted nothing to do with me. They said no trucks would be available until Sunday. I went online to make a reservation and had no problem getting what I needed. I also read that the truck had low floors and loading was made easy with the loading ramps. I was a little disappointed when the truck didn't have a slide out ramp but I made it work.
DEBORAH L D. le
The trucks inner tire blew out. We had to call three times before we were able to talk to someone and then all the woman said was she would make a note of it. We had to call friends and family who had pick up trucks to help us move the rest of our things because the tire blew on the first load. This inconvenienced us and the people we had to call for help. I was still charged the full price of the rental even though I couldn't use it. I am very upset about this. I have been a loyal customer for years, but because of this incident I am thinking of taking my business elsewhere and not reccomend you to any of my friends or family.
todd R. le
I was a little put out on Saturday. Received a phone call the morning of pickup of the trailer that they changed location on me.. No pre-warning. Very inconvenient. I have rented many trailers over the last several years and it was ridiculous to receive such short notice. Had to drive an extra 10-15 miles to pick it up. Ask the attendant if they could at least let me drop it off at original pickup place and at no extra charge since they had already cost me a fair amount of time. Manager declined to accommodate and didnt even come out to address the situation. Was very irritating at the time. As always the equipment worked perfect. Todd
Thomas S. le
Excellent customer service, lots of inventory of rental equipment.
Bryan S. le
People were very attentive and courteous.
kristin D. le
I didn't realize that the outside mirrors could turn, although I thought they should be adjustable, I didn't want to break something. I dropped the truck off I was told that they mirrors do rotate but they are very stiff. It would have been helpful to know this at the beginning. The position was ok but could have been better.
Takella W. le
Andrew was AMAZING!!! He went above and beyond and it was after closing he never complained. Thanks for the free month of storage with truck rental that's an awesome reward
KEITH M. le
excellant
Todd T. le
Great service, as expected.
KIM M. le
I rented the unit from June 20th until August 20th and they keep trying to bill me. I have called customer service and no one can cancel it! It has been empty since aug 20th
linda l. le
All was well with the truck rental. However I was charged twice for a lock that I bought, and was told they couldn't do a refund without the receipt? I was overcharged 12.96
karen k. le
WE WERE VERY SATISFIED WITH THIS STORAGE AREA. iTS CENTRALLY LOCATED AND EASY TO ACCESS.