Évaluations des clients U-Haul Moving & Storage of Lima

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Lima

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Kristine W.
Évaluation :

Le client n'a pas laissé de commentaire.

Lester W.
Évaluation :

Le client n'a pas laissé de commentaire.

Trent M.
Évaluation :

Why does check in take forever? Reservation done online, shouldn't take 10 minutes

Kayode A.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael W.
Évaluation :

Vehicle shakes violently on slightly uneven road surfaces and continues to do so until you take your foot off the gas and slow down. Scary!

Larry H.
Évaluation :

Le client n'a pas laissé de commentaire.

RICHARD H.
Évaluation :

Le client n'a pas laissé de commentaire.

Jasmine W.
Évaluation :

My issue is not the equipment but my card was charged one amount and then charged another and no one knows what's going on and that's a problem.

Thomas T.
Évaluation :

Le client n'a pas laissé de commentaire.

Alethea W.
Évaluation :

Le client n'a pas laissé de commentaire.

Benjamin G.
Évaluation :

The only issue I had with the drop-off(doing the contact less drop off via the app) was that as I was going through the final process it didn't tell me where to put the uhaul keys. So I ended up having to go in to the location anyways to ask. It ended up not being contact less

Lawrence R.
Évaluation :

Le client n'a pas laissé de commentaire.

philip M.
Évaluation :

N/After

Michael M.
Évaluation :

Le client n'a pas laissé de commentaire.

SHAWN M.
Évaluation :

I had to call corporate to get a refund cause they charged my credit card $6.65 for gas even though we went over what we was supposed to put in! But they were very nice on helping us get that straightened out! Very friendly

James H.
Évaluation :

Le client n'a pas laissé de commentaire.

BRIAN M.
Évaluation :

Le client n'a pas laissé de commentaire.

GARY B.
Évaluation :

Le client n'a pas laissé de commentaire.

andrew S.
Évaluation :

After being informed (after box arrival) that my box was “buried” and needed to give them “24-48 hours notice” to be able to pick up my box on the date and time agreed to it was still buried and had to wait for them to “move things around”, the unhelpful ness of staff as they preferred to stay in the break room instead of assisting us I will be using OTHER mover services going forward

Rosemary A.
Évaluation :

Staff was very friendly and helpful

RALPH H.
Évaluation :

Le client n'a pas laissé de commentaire.

JARED H.
Évaluation :

Le client n'a pas laissé de commentaire.

marilyn H.
Évaluation :

Le client n'a pas laissé de commentaire.

NICHOLAS G.
Évaluation :

Employee was friendly and quick.

LaVon T.
Évaluation :

Keep the great customer service 👍🏾

Thomas H.
Évaluation :

Le client n'a pas laissé de commentaire.

David C.
Évaluation :

EXCELLENT CUSTOMER SERVICE!

Edward K.
Évaluation :

Le client n'a pas laissé de commentaire.

SUNNY B.
Évaluation :

Le client n'a pas laissé de commentaire.

Shelley D.
Évaluation :

No trailer brakes on dolley Only one speaker in U haul

Clarence D.
Évaluation :

Le client n'a pas laissé de commentaire.

John B.
Évaluation :

Le client n'a pas laissé de commentaire.

Laurie K.
Évaluation :

The 26' truck had over 150,000 miles on it and made considerable strange sounds and vibrated terribly. Glad I had my adult sons to drive it because it terrified me just following it! Maybe time to retire it? At least tell the customer what to expect. Everything else in the process, reserving it, picking it up, staff, was great. Overall a very good experience so would recommend.

Kelli P.
Évaluation :

Place was closed when we dropped off the truck. Easy to navigate the lot and drop off the keys in the door. Will use this location if moving in the future.

Tracy S.
Évaluation :

The online checkin process was a joke. I am renting a vehicle - why do you need two additional contacts to allow me to do that? In addition, i needed to go into the shop to check out. The computer systems there were extremely slow and the two representatives working were extremely unprofessional showing frustration - slamming fists on the desk and cussing. They also did not were masks to protect themselves or others from covid, they also did not require others entering to do the same. Finally when i entered the vehicle, it reeked of cigarette smoke, there was no ramp attached for loading and unloading, and no cruise control to regulate speed. Next time i will rent from enterprise - less hassle, more professional, and better vehicles.

Thomas H.
Évaluation :

Le client n'a pas laissé de commentaire.

JAMES H.
Évaluation :

Le client n'a pas laissé de commentaire.

Kevin I.
Évaluation :

Everything from the reservation process to the actual pick up and drop off went perfectly

Rodney H.
Évaluation :

Le client n'a pas laissé de commentaire.

austin P.
Évaluation :

The equipment was fine but the front desk worker was extremely rude. I made the reservation with Trent (a Friend if my bosses) and I told him I'd be getting the vehicle sometime after nine, around 10 am. He said I'll put you down for 9 and if you get it at 10 that'll be fine. I get there at ten like I initially planned and the front desk worker was super rude about me being an hour late and had an attitude the whole time. I would have cancelled my uhaul with you guys but it was last minute and I didn't have time to find a different place to get one.

Rebecca S.
Évaluation :

Just remind people where to go when dropping equipment back off

James W.
Évaluation :

If anything , get a bigger parking lot . That location does not have very much room. Other than that , 100 percent .

Charles A.
Évaluation :

Le client n'a pas laissé de commentaire.

Cornelius O.
Évaluation :

Le client n'a pas laissé de commentaire.

Ruth G.
Évaluation :

Very helpful, pleasant.

Justin G.
Évaluation :

If you tell someone is only a one day rental. Don't charge them for more than one day.

Steven P.
Évaluation :

Le client n'a pas laissé de commentaire.

Gregory K.
Évaluation :

Very organized and ready to assist their customers. In and out, no problems.

Tim U.
Évaluation :

Le client n'a pas laissé de commentaire.

James H. | Premières impressions |
Évaluation :

The staff has been really friendly and helpful. Storage space is a commodity but the Lima U-Haul staff has made a meaningful difference in my move. Thanks.

Terrie E.
Évaluation :

Le client n'a pas laissé de commentaire.

Timothy D.
Évaluation :

My reservation was for a 10 foot truck. They gave me (and made me pay) for a 15 foot truck. My reservation also said I had 200 miles. They asked where I was going and they gave me the exact miles to that location. I had to go to the place I loaded from first which was 30 miles further. Why I didn't get 200 miles is a mystery. Uhaul then charged my card the over miles fee. Not Happy at all.

Diana C.
Évaluation :

I they do not communicate well

Robert V.
Évaluation :

The van box smelled like cat urine and I had to clean that out and disinfected and then when I dropped the unit off at the Bismarck U-Haul at 7:00 p.m. on Saturday night the 19th and handed the keys to the attendant his name was Justin I got a bill from Bismarck U-Haul or U-Haul Incorporated that said I owed for an extra day and it wasn't due until 7:00 a.m. the following morning so I hope that will get straightened out

David E.
Évaluation :

I think all is great, nothing i can think of that needs changed.

Paul D.
Évaluation :

Le client n'a pas laissé de commentaire.

deb D.
Évaluation :

Le client n'a pas laissé de commentaire.

Sonya C.
Évaluation :

Le client n'a pas laissé de commentaire.

Karen M.
Évaluation :

I got a clean truck for a great deal. Will use this U-Haul again,

FORREST W. | Expérience générale |
Évaluation :

Thank you to all the staff at your Elida Rd. U-haul location over the years. We will continue to receive all of our rental needs from them. Pleasure doing business with you! Gina

Latrisha L.
Évaluation :

Le client n'a pas laissé de commentaire.

leonard W.
Évaluation :

Nothing to recommend. Very friendly & helpful.

Shari M.
Évaluation :

The young man was professional and kind. He sincerely apologized for the bad experience we had.

Erin I.
Évaluation :

make better signage from the back yard of trailer/truck land to where the front door is (opposite sides of the building), or some sort of buzzer/bell to tell the front a very lost customer is in the back. Half of the staff was very friendly and place was clean. Hard to see the counter through all the displays and if someone was at the counter.

Blake F.
Évaluation :

Le client n'a pas laissé de commentaire.

Debra A.
Évaluation :

Efficient knowledgeable and courteous staff !!!

James C.
Évaluation :

very smooth.no complaints here

Steven C.
Évaluation :

I was pretty frustrated with the overall rental process. I tried to use the Uhaul Neighborhood dealer that's is .5 miles from my house. I was told to call the Elida road Uhaul to ask them to send the request to the Uhaul by me. They told me I had to call the other store by me. I went back and forth between the two stores and ended up not being allowed to pick up a truck at the rental place .5 miles from where I live, but instead had to pick it up at the Elida road one. This added miles to my bill, but more importantly it was just inconvenient. We could have walked to the Uhaul store that's right in front of our neighborhood. I simply don't understand why it was so hard to get a two way truck at the place closest to us.

Eric S.
Évaluation :

Le client n'a pas laissé de commentaire.

Sharon S.
Évaluation :

Le client n'a pas laissé de commentaire.

David W.
Évaluation :

Don't change a thing! Have been using this location for close to 4 years and have not had any problems!!! Great staff and very helpful. Easy to work with. Would highly recommend this U-Haul location.

randy W.
Évaluation :

Le client n'a pas laissé de commentaire.

Keaton L.
Évaluation :

Le client n'a pas laissé de commentaire.

Scott B.
Évaluation :

Le client n'a pas laissé de commentaire.

Kathleen H.
Évaluation :

Le client n'a pas laissé de commentaire.

Rebecca K.
Évaluation :

Le client n'a pas laissé de commentaire.

Ronald H.
Évaluation :

Would really appreciate it if all employees wore a facial covering when near me

Cindy R.
Évaluation :

Just keep up the good work.

Daniel G.
Évaluation :

Le client n'a pas laissé de commentaire.

Darrel R.
Évaluation :

There is hardly any parking and it is hard to get in and out of the location. We were charged for an entire day that we did not have the uhaul and had to wait days for a refund. When we tried to call to get ahold of anyone at this location, no one ever answered.

Rachel W.
Évaluation :

It took way too long to get my truck and be on my way! I rented one the week before and it was ready to roll when I got there. The truck dash was dirty from the last renter and stunk like an ashtray. Night and day from the previous weeks truck.

dean W.
Évaluation :

You literally gave me a truck without enough gas to even get to the location that it was reserved for. The cup holder was completely broken and the engine was leaking some type of oil onto the exhaust. Not only that, but no drop-off location was given to me at any time so I had to just find a place that wasn't even open and leave it there. You guys are busy, I understand, but come on, that really made my life very difficult and I will never use your services again.

Cynthia A.
Évaluation :

Le client n'a pas laissé de commentaire.

Joseph L.
Évaluation :

Le client n'a pas laissé de commentaire.

NANCY P.
Évaluation :

My drop-off location in Lima, Ohio was wonderful. The gentlemen that work there were all very helpful and super friendly, I was exhausted from my 14 hour drive and they offered to assist me with the trailer back-up, they could not have been nicer or more helpful. It was a terrific experience and I thank U-haul for making this long trip a little easier.

Scott C.
Évaluation :

Le client n'a pas laissé de commentaire.

Sharon M.
Évaluation :

Friendly people...good experience

Jim R.
Évaluation :

Le client n'a pas laissé de commentaire.

Cherilyn Z.
Évaluation :

Le client n'a pas laissé de commentaire.

John S.
Évaluation :

Le client n'a pas laissé de commentaire.

Harmony B.
Évaluation :

Le client n'a pas laissé de commentaire.

Ian W.
Évaluation :

Le client n'a pas laissé de commentaire.

John D.
Évaluation :

Perhaps a bit more training would help. The employee while very nice and professional couldn't quite handle the computer.

CHAD M.
Évaluation :

Le client n'a pas laissé de commentaire.

Matthew J.
Évaluation :

Le client n'a pas laissé de commentaire.

Michelle P.
Évaluation :

The people there were awesome very friendly and helpful i would highly recommend them to everyone

PETERWILLIAM F.
Évaluation :

Le client n'a pas laissé de commentaire.

Cori T.
Évaluation :

This truck was absolutely disgusting. There were dried blood and boogers on the passenger seat & an actual TOOTH in the cup holder. With being in the middle of a pandemic you'd think that your company would be a little more concerned about the hygiene of your vehicles. Absolutely unbelievable and I will never be using uhaul again.

Kimberly B.
Évaluation :

Le client n'a pas laissé de commentaire.

Todd E.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael H.
Évaluation :

The trailer blew a wheel in the middle of nowhere. I waited on the phone with the "Emergency Assistance" number for almost 40 minutes before I gave up. I found a small local dealer and abandoned the disable trailer with them, and then drove the car that was being towed the remainder of the trip. Uhaul and I have a very different definition of "emergency assistance".

Stephen S.
Évaluation :

Le client n'a pas laissé de commentaire.

Margaret L. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

William P. | Premières impressions |
Évaluation :

SUPER friendly staff! Very helpful

Crystal M. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Lee C. | Expérience générale |
Évaluation :

Already spoke to employees about my problems with company and all they do is pass the buck.

Harry H. | Premières impressions |
Évaluation :

Lots of choices and the counter people were very knowledgeable and accommodating, helping at every turn.

jamie a. | Premières impressions |
Évaluation :

Thanks for all your help in Lima. You guys sure helped us when we were in a bad situation.

Takella W. | Premières impressions |
Évaluation :

Andrew was AMAZING!!! He went above and beyond and it was after closing he never complained. Thanks for the free month of storage with truck rental that's an awesome reward

KEITH M. | Expérience générale |
Évaluation :

excellant

Todd T. | Expérience générale |
Évaluation :

Great service, as expected.

KIM M. | Expérience générale |
Évaluation :

I rented the unit from June 20th until August 20th and they keep trying to bill me. I have called customer service and no one can cancel it! It has been empty since aug 20th

linda l. | Réservation |
Évaluation :

All was well with the truck rental. However I was charged twice for a lock that I bought, and was told they couldn't do a refund without the receipt? I was overcharged 12.96

karen k. | Expérience générale |
Évaluation :

WE WERE VERY SATISFIED WITH THIS STORAGE AREA. iTS CENTRALLY LOCATED AND EASY TO ACCESS.

Non reviews have been submitted for this location.

Retour
Haut de la page