Customer Reviews for U-Haul Moving & Storage of Lincoln Park

Évaluation :

5

My experience with Ameena was great. She was courteous and supplied me with everything I needed. Great job.

Évaluation :

5

This is only location I use, close and convenient for me. Staff always on point.❤️

Évaluation :

1

Properly staff the location, keep known local trouble makers from entering office area, upgrade office equipment and practice good housekeeping and public safety.

Évaluation :

5

There was a very good employee there. I remember that she said her name was Amina.. she was really a special person

Évaluation :

5

The Manager and service representatives are Professional knowledgeable impeccable and informative to customers. Very Clean location.

Évaluation :

5

Nothing.......service was great and friendly. Won't go anywhere else.

Évaluation :

5

She provided excellent customer service. Wish I knew her name

Évaluation :

2

I paid for a utility dolly and 1 dozen moving blankets. Was told everything was ready to go. Once I got home there supplies were not there. I called but they could not deliver them. I had loaders ready to go with no dolly. Had to send a friend to pick up the supplies which caused a delay in the move.

Évaluation :

5

I wouldn't change a thing. The staff were very helpful, friendly and professional. While waiting my turn in line, I observed an interaction with one clerk with some customers with a large box order and listened as she patiently explained the sizes, features and prices of each. She then proceeded to ask if they needed packing material or tape. Meanwhile, another employee was observed wiping down then entire counter area, keyboards and telephones etc. I was unfamiliar with the rental process with respect to my phone interaction. My clerk walked me through it without hesitation, annoyance or being condescending. She then directed me to the car hauler that I needed, made all of the necessary connections, insured that I was comfortable, took a picture of my rig/connections (for liability I presume) and thanked me for my patronage. In short, I received the customer service that I would like to receive but didn't truly expect. As a result, I was pleasantly surprised, very pleased and will certainly rent again from this branch in the future.

Évaluation :

5

I've been with you all two years I believe and I really don't see a problem that you all have to improve you all do a great job and thank you for being there for me

Évaluation :

2

The guy working the counter kept trying to get me to accept and sign for extra charges I didn't want.

Évaluation :

5

Manager is so friendly

Évaluation :

5

Thanks

Évaluation :

3

Waited 40min to pick up a trailer with reservation, with only 1 other person there, Saturday morning is not when I would ever go there again.

Évaluation :

3

I turned the truck back in saturday evening 4/30/2022. It is now monday 5/2/2022. I am still waiting for the transaction to process so I can get my money back that was held when I picked the truck up and this is an inconvenience. I feel the final transaction should be processed within 24 hours.

Évaluation :

5

The lady who was working was very professional she was dealing with a customer who was being real rude to her, she kept it so polite I commend her.

Évaluation :

1

The guy wasn't helpful at all. He definitely wasn't in a hurry to help anyone.

Évaluation :

5

People working were right on the spot and very helpful.

Évaluation :

5

great place you have here, was treated very well, you need more employees like this. She deserves a raise

Évaluation :

5

Tried to rent a cargo van from another location closer to home four days in advance. They called me day of to delay by 2 hours, which I agreed to. Then when I showed up they still didn't have the van. Family member let me know about this location and I switched to this store. They had the van, handled the software issues that came up, and I was still able to make my appt to pick up my new stuff on time! Will definitely be coming back.

Évaluation :

5

Found the staff easy to work with and no issues with equipment.

Évaluation :

1

Charged 4,24 for some reason? I had replaced all the gas i used & returned the truck early

Évaluation :

5

Everything was fine. Kevin was very helpful and courteous and knowledgeable.

Évaluation :

3

I reserved 8am contactless puck up. Movers were at my house at 830. When i checked in it showed i had to wait until 9am for a person. Kevin was excellent and when he realized what was going on made sure to open early and help me out. Only problem was i was an hour late getting truck and had to pray movers and extra 85$ for the wait. Overall i feel like I should be reimbursed for the issue.

Évaluation :

5

Very comfortable with the services and Very professional staff.

Évaluation :

2

Please fix the reservation system the company has in place. I had my trailer reserved for 3 months ahead of time & was called two days before and they switched the location. Then they called AGAIN the day of & switched it to another location. Then once we picked it up we were informed that the drop off location had changed too! Unorganized to say the least.

Évaluation :

5

Staff was very friendly and helpful.

Évaluation :

4

Your web site for checking frustrating. Customer waittime totally unacceptable

Évaluation :

3

Faster service

Évaluation :

5

The staff was very helpful and friendly . Would definitely come back to this location .

Évaluation :

3

Truck needs new wiper blades. Dashboard had sticky residue on passenger side.

Évaluation :

5

The staff was helpful and so friendly. They made the rental process quick and easy! Will definitely refer to friends and family!

Évaluation :

5

Nothing y'all are perfect the worker are excellent!

Évaluation :

5

Nothing keep up the good work

Évaluation :

5

Easy process and fast install. Plug and play

Évaluation :

3

More workers

Évaluation :

5

Excellent customer service and the manager and team took the time too explain everything to me and made my rental experience great. Definitely will use Uhaul again and will refer my family and friends.

Évaluation :

5

Everything was fine , but I received the truck on empty brought it back on a half like asked and never got my gas credit

Évaluation :

2

There was damage on the top of the truck that the pictures did not reaveal and they are trying to charge me for it

Évaluation :

5

Very helpful and understanding

Évaluation :

4

Nothing really to improve. Except maybe internet service. Employees said it frequently is not working properly. Everything else is/was great.

Évaluation :

4

Hire more staff. There was only one guy working and handling everything. He needs some help.

Évaluation :

4

Manager was not at all helpful, did not take the time to make things right.

Évaluation :

1

The truck wasn't clean had an oder. So if it wasn't clean I know it wasn't sanitized

Évaluation :

4

Fireedah I'm not sure if that's how you spell her name. But she really helped me and went above and beyond! I appreciate the customer service!!!

Évaluation :

3

Was told to call of the time wasn't enough. Tried calling and just got a hold of corporate, and was charged another contract for 2 more hours. Other than that, place is good with equipment and ease to get there/rent.

Évaluation :

4

I dropped off my rental after hours.

Évaluation :

5

Very nice people very helpful would go there again

Évaluation :

5

Did Good

Évaluation :

1

The experience was terrible. The vehicle was banged up and dirty. I left with under a quarter tank of gas. We took the vehicle an extra day and knew we would have extra charges and fine with it. When we got back they said it was 5/6 of a tank which was a lie. The man that was helping was clueless but put me $56 dollars extra which I was fine with. After he talked to FRE who was an absolute nightmare from the start it magically went up to 75 extra. I asked and said if I don't like I can call uhaul with a loud tone. I didn't understand why she can't getting loud with me when I was being calm the entire. Not only this experience was horrible when I was trying to get the uhaul was terrible. I went in and she was getting an attitude with me from the start and wouldn't leave her chair. The man who was new kept asked for a contact information to call someone. The last experience I had they never did this which was funny because he was the one who helped me. I Ws literally just asking if it was a new thing and she jumped in its uhaul and the person who helped you probably was just lazy. I didn't appreciate her throwing someone under the bus in front of the customer, incredibly unprofessional. Then my card wasn't working on their card reader, they explained it was my card and I told her the money is 100 % in there, she rudely responded with “how much money do you have in your account?” I was dumbfounded she asked me this. I responded the money is definitely in there. I tried my debit card afterwards and it still didn't work. She then responded with “the money probably ain't in there and it ain't our systems. You have to go to the atm.” People like Fre should not be working With the public and has set a bad representation of U-Haul. I'm district manager for my career and someone like her would never be hired let alone represent my company. I will not do business with so-Haul after this let alone recommend to any friends or family. Thank you U-Haul for horrible experience I had to deal with.

Évaluation :

1

Never got my money back paid cash the radio didn't work the gas wasn't where they said it was and when I came back to return it I was met with a rude manager that took 20 minutes to come inside from being on her phone in her car just to tell me I had to wait 45 minutes to an 1hour to return my rental which makes no sense so I put the key in the drop box and left still haven't received my change from the balance

Évaluation :

5

I've been shopping this location for years, always great service.

Évaluation :

4

On Saturday I waited 10 minutes to make a reservation. But when I arrive Sunday it was ready for me and when I return Sunday afternoon drop off was exceptionally easy. Merci.

Évaluation :

5

No change's needs, great experience, Thank you

Évaluation :

5

Nothing friendly

Évaluation :

5

Employee was great

Évaluation :

5

Excellent service

Évaluation :

5

Everything was great!

Évaluation :

3

you really need to pay attention to sizes of trailers. The size that is stamped on trailer is not the true size! if it wasn't for me taking an actual measurement of the trailer, my project would have been a flop! you could tell the difference in size just by looking at two trailers that have stamped the same size. I was then charged a few more bucks for getting what i actually wanted? no big deal but still. Please check your light bulbs and replace as needed.

Évaluation :

2

I had to take all my furniture to the dump. It was covered in mouse urine and feces. I am so upset and will not not be able to recoup my losses for my new house anytime soon. I thought this was a great place to store my belongings but I was definitely wrong!!

Évaluation :

1

The guy who checked me in was on his phone the whole time!! Must have been on a video call because he actually had me waiting while he got his phone to stand up using the keyboard so the woman on the other end could see him. This was around 10 / 10:05. He made me feel so uncomfortable and it was like I was interrupting his personal life. I have never felt so disrespected!!!

Évaluation :

1

Brandon was very kind and helpful

Évaluation :

5

Get more employees like the gentleman that helped me. Perhaps lower the cost a bit for local use.

Évaluation :

5

Amazing

Évaluation :

1

My unit had a lock on it and I wasn't offered a alternative even a larger unit or a smaller unit nothing. The door that you have to go into has no lights so basically somebody could be standing there and you wouldn't even see them. I didn't feel comfortable because the door is in a alley with no lights. Had only one employee working the Dass had once I found that my unit had a lock on it I had to wait over a half an hour for service.

Évaluation :

5

I feel that if people dont use the whole month on storage ,some rent money should be reinbursed

Évaluation :

3

Just was sad when I couldn’t get my little money back for the lock i purchased at U-Haul.

Évaluation :

2

Was not given access to my storage unit and I wasn’t properly instructed on where it was and how to get into my unit

Évaluation :

5

Little to high on the price

Évaluation :

5

Enrico ward

Évaluation :

2

Thank God for your staff person, Free. She was the one shining light on this entire process. The computer system was so slow that even though my vehicle was pre- reserved/registered, it took nearly 45 minutes to process my vehicle/ storage rental. The App continually went down so I could neither verify pre-rental or do the online return. Again Free was there to assist. I needed a larger storage unit than you had available and needed to move to another facility.i also needed a second truck. Dealing with the second location and with 800 rep was so frustrating. The unit I reserved online was not actually available. I was actually sent to yet a 3rd location but gave up and located a closer facility operated by a competitor. (I couldn't get a call back to verify that the unit was indeed available). We were able to return to the Lincoln Park office to return our trucks and again I have already been here 40 minutes awaiting my return documents (and refund for the unneeded lock). BUT: Free has apologized for the delay and is doing what she can to help me. (While teaching all the other team members?) I can only imagine what a dynamo she would be, if the technology could keep up with her.

Évaluation :

5

Both the check in gentleman and the helpful ground agent were both knowledgeable, funny and friendly.

Évaluation :

3

Decided it was time to move out since the price was being increased by more than 50 %

Évaluation :

3

There were no ramps to allow easy access upstairs, too many stairs no elevator. The upstairs unit did not have lighting in the unit.

Évaluation :

3

Need to keep the property more clean from debris and broken glass. Also need more than one way to enter and exit the property to stop the gridlock when trying to drive ib out drive out. Manager needs to more friendly and courteous to the customers.

Évaluation :

5

Awesome place and helpful

Évaluation :

5

Just trully loved the attendants. Tammy looks out for you.

Évaluation :

5

they went beyond helpful I had a piece of furniture couldn't move showed easier way to move it and helped thank you so much

Évaluation :

5

I love the lady who runs this office!

Évaluation :

5

I want to thank you for all you done for me and my things

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

5

I must say for 3 years I had no problem. Very very clean I also take pride in that. Thank you. Great faculty.

Évaluation :

5

The storage unit was amazingly clean and well maintained, not one spider or critter. The staff was friendly and professional in assisting me with my unit needs especially with the winter weather when the locks and Hardware my freeze or rust.

Évaluation :

5

I rent for four year do to fire never had problem with staff or build wish it had a elevator thanks for your great service

Évaluation :

5

Great ppl great attitude and great customer service

Évaluation :

5

I was very satisfied thank you very much Tammy and all the people who work at U -Haul in Lincoln Park Michigan Keep up the great JOB

Évaluation :

4

The older caucasian lady was very grumpy......

Évaluation :

1

Tammy is a liar and she’s disrespectful I have a video of her disrespecting me and lying on me then evicting me for no reason!

Évaluation :

4

Good.

Évaluation :

1

Get not gain excess to storage unit because electrical problem with code lock can I get in after 5pm

Évaluation :

3

Just needs a little more cleaning up around the back area where I utilized due to it looking unclean in that area only. Other than that it was a good experience...I thought first months were free?

Évaluation :

1

The staff was laughing about my reservations being messed up then had the wrong storage unit for me which had me there for over 2 hours. Called the general manager Tammy she just as rude as her staff

Évaluation :

5

Staff was very helpful and friendly.

Évaluation :

5

Good service.

Évaluation :

4

Jarrod was very helpful!

Évaluation :

3

For the amount of space i was paying for it dod not accommodate my items stoted and eventhough i had 24 hrs access to my storage it was limited to my usage and there is not one elevator available

Évaluation :

2

Unorganized young tall white guy very rude, not helpful at all . Fort street location

Évaluation :

5

This is my favorite uhual to come too.

Évaluation :

5

Great Customer Service

Évaluation :

1

I rented a storage unit for over 4 yrs. After I paid for a uhaul truck to move my items out the storage unit the staff informed me they lost my key and made me pay for a locksmith. Rude/bad service.

Évaluation :

5

Thanks