Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Mr Cortez at the NE 36th Street location was friendly, , patient and very knowledgeable about all that I asked and needed. Great employee!
Sandra R.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Destiny F.
|
Premières impressions
Évaluation :
5
Sales associate Cortez Clemons was so helpful in getting us hooked up quickly with a brand new trailer and back on the road for my daughters wedding. Roadside assistance representative Matthew S. (Ref# 2406555) was SO helpful in facilitating this return of the trailer and towing of the old trailer. Matthew S. would text and call regarding progress every step of the way!
Greg D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charles H.
Évaluation :
5
Very pleasant and helpful.
Jay H.
Évaluation :
5
Very courteous staff
Darrin D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kimberly V.
Évaluation :
5
Le client n'a pas laissé de commentaire.
LaVonda T.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Virnon G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
kandice j.
|
Expérience générale
Évaluation :
5
I Think Your Customers Who Rent Storage Space From You & Who Are In Good/Great Standing With You Should Receive A Discount On Other Rental Services Especially If They Have Been A Customer For Over 3-5 Years!!
Alvah B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Malena L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Coleman P.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brandy D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alphonso C.
Évaluation :
4
the storage are is a little old and cramped, but it served my purpose.
Herschel B.
Évaluation :
5
Youall are awesome, thank you!
ANTOINETTE R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Elijah R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gwenetta F.
Évaluation :
5
The staff is great at this location!
regina P.
Évaluation :
4
nice place need more help
Herschel B.
Évaluation :
3
You need to make the app easier to return your rentals. You should be able to go back and complete the return information. My rental was so time consuming it makes me never yo ever rent one again. The lady who rented this truck to me, told me about a rental being stolen after it was returned to the U-Haul place and it was caught on camera so I'm trying to find my rental because the key and the truck are missing. Find a better way to return rentals please.
Sonja A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Wilbert T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brian H.
|
Premières impressions
Évaluation :
3
our truck broke down with spark plug issues, waited over 4 hours on I35 and Uhaul basically refused to help
Doriana W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Leo H.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eula C.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jay P.
Évaluation :
5
The staff at this location is ALWAYS nice and accommodating. They know their stuff about everything U-Haul.
Terrance A.
Évaluation :
5
I've never been to a uhaul location that was as friendly and helpful. Made the process much more enjoyable and low stress. The employees there are top notch.
Cole M.
Évaluation :
5
Love it
TRACY W.
|
Premières impressions
Évaluation :
5
Staff are friendly and helpful. They help me to rent my parking spot for my trailer.
MUHITTIN K.
|
Premières impressions
Évaluation :
3
Unit I had was damp and my items smelled like mildew
KAROLYN M.
|
Expérience générale
Évaluation :
3
Not sure if it is the location's responsibility but was on hold for over thirty minutes before I was able to speak to someone. This is calling the local number.
Arthur C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
laurie A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ricky b.
|
Expérience générale
Évaluation :
5
No complaints
Dwayne N.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAMES F.
Évaluation :
5
Great customer service!!
Arturo A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kendall N.
|
Premières impressions
Évaluation :
5
I had to go to 3 Uhaul stores to find the locking rod for the ball hitch to secure the trailer to the truck. That is an accessory that probably should be in each store.
Ken K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
BRIDGET F.
|
Premières impressions
Évaluation :
5
This location is the best always that's why I try to rent from here everytime
MARTINA B.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jaquita S.
|
Expérience générale
Évaluation :
5
Awesome service
RICKY V.
Évaluation :
5
Everything was just as I expected. Thank you
Ladonna G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joseph F.
Évaluation :
5
Need better securing on storage unit real easy to break in looks like to me or put some cameras on storage units
LARRY R.
|
Premières impressions
Évaluation :
3
Merci
Latashi C.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jennifer C.
Évaluation :
1
Picking up the vehicle was a shit show. Which bled over to the delivery. The representative at pickup was extremely condescending and made a stressful situation worse.
Michael D.
Évaluation :
5
My experience was near perfect !!!
WILLIE H.
Évaluation :
5
Everything is excellent! Thanks again!
Joyce J.
Évaluation :
3
The app was not working in the morning, but worked fine at night. It was unable to find me on location, and the scanning of the barcode would claim success but never advance to the next step. It delayed me by almost an hour trying to get the app to work correctly so that I could get my rental. Perhaps a third option where you input the barcode number to prove you are there? It was not making any sense. I also know it was not my phone because that evening upon returning it worked perfectly and even knew I was close by and automatically started the return process. Also, you were not clear about where the key drop off was, and the return instructions made no mention of it.
Pablo B.
Évaluation :
5
Be happy and Helpful and Keep giving Good Customer Service.😊
Eveline G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gregory C.
Évaluation :
5
Great management!
JUANITA J.
|
Premières impressions
Évaluation :
5
S.O.
CELAM V.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bonita R.
|
Expérience générale
Évaluation :
5
Both the check out and check in were awesome. The ladies that were working on the day of my rental were not only friendly but helpful.
Lisa F.
Évaluation :
5
Lady running this location is Awesome!!
Carlos M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nearvonna S.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jay L.
Évaluation :
4
newer and larger building in the area
Herschel B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
SERENA S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Scott H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Billy G.
Évaluation :
5
Great customer service!
Dustin L.
Évaluation :
5
Honestly the app sucks, go and talk to the people inside. They will literally get you in and out. The lady that helped me was just so nice and straight to it, she helped me within 4 seconds of walking in and hearing my problem. I will come here again just for the service!
Kimberly B.
Évaluation :
5
Everyone is great
Havered H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
SAM T.
Évaluation :
5
Staff was friendly but the vehicle is too bad and unsafe.
SRINIVAS PRUDHVI M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Johnnie B.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kendall N.
|
Expérience générale
Évaluation :
5
Good easy process to rent storage
Diane C.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
BROOKE J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERT C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Keshia W.
|
Expérience générale
Évaluation :
5
The Staff at this location are always nice and friendly, all shifts.
KAREN Lynn M.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thomas L.
Évaluation :
5
Very professional
Thank you
terrell b.
|
Expérience générale
Évaluation :
5
All good should have the paperwork ready for the customer to save time
Havered H.
Évaluation :
4
There were mice in the storage.
Peggy M.
|
Expérience générale
Évaluation :
2
Greet the customers when they walk in and actually assist them moving is already a hassle we come to you all to make it easier I was not greeted I was not properly assisted I was given the runaround
tracey P.
Évaluation :
5
The truck I rented had a torn seat with a wire sticking out. Overall the truck was fine the staff, Cortez was friendly and helpful.
Kimberly S.
Évaluation :
1
James the employee yelled at me like an animal at 4400 N Santa Fe, OKC. My experience with uhaul was horrible. I called to complain and waited for 30 minutes and couldn't reach anyone.
ABRAHAM A.
Évaluation :
5
Sonya and Cortez were very professional. I appreciated their recommendations. Very consumer-friendly atmosphere!
Latasha T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
GLENN V.
Évaluation :
5
Very nice folks. The whole process, rental and return, was painless. Thank you very much. I will call on you if I ever need another rental.
Daniel M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jackie A.
Évaluation :
5
The lady was nice courteous and I will return
Barbara N.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michelle H.
|
Expérience générale
Évaluation :
5
Dorleen is awesome! She came out and helped in the cold wind to help. She is very polite, really appreciated her!
Wesley H.
|
Premières impressions
Évaluation :
5
Great customer service!!!
Nikeda S.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert P.
Évaluation :
5
Please commend the two ladies at this location for a job well done. Above and beyond great customer service. Very much willing to help, great positive attitudes, wonderful communication. They made my move much easier with their expertise. I would recommend this location to everyone simply because the service was superb. Merci.
Nikeda S.
Évaluation :
5
Returning on the app worked like a charm. They had the area clear and ready for the truck we had to return.
Michael H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carl J.
Évaluation :
3
Le client n'a pas laissé de commentaire.
destiny m.
|
Expérience générale
Évaluation :
5
I really appreciate you all being there when I needed a truck in a hurry basically at the last minute. I just thank God that you all had one and made it easy and fast to be able to rent the truck. Thanks again Barbara
Barbara H.
Évaluation :
5
Great employees
MARLENE C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sylvester P.
Évaluation :
5
Friendly, courteous staff.
Donnie M.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Jesica A.
|
Expérience générale
Évaluation :
5
I love it good poeople
Emily R.
|
Expérience générale
Évaluation :
5
My move out date was on September 12, 2021. I called on September 13, 2021and talk with a lady, at the main U-Haul Corporate office, who was suppose to have you contact me concerning my move out date. Cab you please call me at 405-204-7747. To verify that I don't owe and money for storage. Thank You.
HOPE T.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
STACY S.
Évaluation :
4
I have no complaints about the service I received at the Lincoln u haul
Maxcine T.
|
Expérience générale
Évaluation :
4
Every one there was always friendly and helpful
SHEMIA D.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kimbler G.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lewis F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Keera R.
Évaluation :
5
Good crew at this location!
John C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
LATONDA G.
|
Expérience générale
Évaluation :
5
The ladies that work at this locations were very helpful and pleasant to do business with.
mark H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Victoria D.
|
Expérience générale
Évaluation :
5
Very busy place. Only person handling all customers and she was very nice and efficient.
DOUG B.
Évaluation :
5
Thank yall for help me
Emily R.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Heidi C.
|
Premières impressions
Évaluation :
4
Overall, the experience was good. Good customer service.
David N.
Évaluation :
5
Le client n'a pas laissé de commentaire.
HOPE T.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Shekina R.
|
Expérience générale
Évaluation :
5
Very helpful and exceptional at their job performance! 100 Stars to this location on keeping Our properties Safe And Protected!! Ty! After Using you a few times would most definately refer this place as the number one spot for safety and security on your properties!
CHRISTA H.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHRISTA H.
Évaluation :
5
Not a thing.
Frank T.
Évaluation :
4
The woman here are very very nice!
CHRISTA H.
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Chanson M.
|
Expérience générale
Évaluation :
3
Van smelled strongly of marijuana/weed from previous users. Store manager cleaned it with special cleaner before I used it, but the smell was still so strong. Thankfully my furniture that ended up going in that van to be transported, didn't end up smelling bad.
Emily H.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jesica A.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Geraldene C.
Évaluation :
5
Instead of just telling the person what vehicle they are having. I say they should show them as well.
Aaron G.
Évaluation :
5
Good service
Lie L.
Évaluation :
5
Very nice and funny lady
CORY H.
Évaluation :
5
I hate that I didn't get her name but the woman who checked me in when I turned the truck in was amazing. Friendly and helpful after a long, exhausting day. She was like a breath of fresh air!!
ALICIA N.
Évaluation :
5
Thank you very much !!!
VALARIE C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
REBECCA J.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tina N.
Évaluation :
3
Le client n'a pas laissé de commentaire.
BRIA S.
Évaluation :
5
Thank you for all the help that you gave me I was very stressed out and having the worst panic attacks ever and coming in and getting out as quick as I did was much appreciated
precious m.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANTOINETTE B.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Garrett D.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marlene K.
|
Expérience générale
Évaluation :
5
The assistant manager was so helpful and kind and went above and beyond to make my experience seamless.
KayLeigh C.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Neeharika B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Andrea S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
James M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sheila J.
|
Expérience générale
Évaluation :
5
Very clean and professional
Brian D.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lillian L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Pamela M.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jessica P.
Évaluation :
4
No comments
Teresa j.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donna Rena P.
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Daniel G.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Carlen R.
|
Premières impressions
Évaluation :
5
The front desk worker was very helpful
latriice w.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
tianian J.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donna J.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
REBECCA J.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
KAROLYN M.
|
Premières impressions
Évaluation :
1
Le client n'a pas laissé de commentaire.
Tonya S.
|
Expérience générale
Évaluation :
5
Un travail bien fait
Rodney P.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bonita R.
|
Premières impressions
Évaluation :
5
They always take great care of me. I've been storing my vehicle here for 11 years.
CYNTHIA DAWN B.
|
Premières impressions
Évaluation :
5
Very good!
charles h.
|
Premières impressions
Évaluation :
5
Very professional service.
Mary S.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
michael b.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stephanie N.
|
Expérience générale
Évaluation :
4
Very helpful staff , place was very clean. First place I had reserved was disgusting, so glad I changed to this location
Claudia w.
|
Premières impressions
Évaluation :
5
The staff and manager worked with me through covid-19, homeless, jobless, relocating 3x, sickness off and on. Treated me professional and like family. Communication was excellent. Made my stress level 0. After loosing so much in life I was able to keep everything.. Thank you all.
Patrica b.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAY A.
|
Expérience générale
Évaluation :
5
Your staff was friendly and courteous thank you so much for your services.
dionne m.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kedrick G.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bonita F.
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeanne C.
|
Expérience générale
Évaluation :
5
Great staff.
Elroy S.
|
Expérience générale
Évaluation :
5
Great professional service and well kept facility
BRIAN B.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
victoria m.
|
Premières impressions
Évaluation :
3
Very good friendly people
John T.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gabriela C.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Monique W.
|
Premières impressions
Évaluation :
5
The lady there that day was extremely helpful and swift with processing my setup information, aware that I had movers waiting outside charging by the hour. She even convinced me to get a larger unit which was just the size I needed.
STEPHANIE M.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Glenda Georgetta J.
|
Expérience générale
Évaluation :
4
My only issue was a leak in the roof my unit that went unrepaired for over a month in the summer. I had several items ruined that were not taken care of under my insurance coverage (cumulative value was less than $100 deductible). Cookware and a pair of silk shoes rusted and molded, but it was eventually repaired.
GAYE C.
|
Expérience générale
Évaluation :
5
This was a excellent experience from the last tine i used this location . great staff , communicatons and courtesy.......
falesha j.
|
Premières impressions
Évaluation :
5
I was served with kindness and will recommend my family and friends to use U-Haul.
Maria B.
|
Premières impressions
Évaluation :
4
Employees were very friendly and helpful.
ONA M.
|
Expérience générale
Évaluation :
4
Shelbie was so nice and very helpful. With Shelbie's help alone the store would rate as excellent.
Tamara S.
|
Expérience générale
Évaluation :
5
They did a great 👍
leo h.
|
Premières impressions
Évaluation :
5
This was my first time using a storage facility, great experience.
Bennia J.
|
Expérience générale
Évaluation :
5
Great service and friendly staff!
Linda B.
|
Expérience générale
Évaluation :
5
Good friendly people and service
Darius H.
|
Expérience générale
Évaluation :
4
The whole experience was hassle free.staff professional and courteous. thanks
Tara Lois D.
|
Expérience générale
Évaluation :
5
Customer service was everyone's top priority, they all deserve a raise
DAVID ALLEN W.
|
Expérience générale
Évaluation :
5
The person handling me was great and very helpful. I would rate her a 5. Also the bathroom was very clean.
Renee R.
|
Premières impressions
Évaluation :
5
merci
Jim ` F.
|
Expérience générale
Évaluation :
4
Great place
Megan elise K.
|
Expérience générale
Évaluation :
5
U ladies r so awesome thanks so much job well done.
michelle p.
|
Expérience générale
Évaluation :
5
Great staff great place
Terry W.
|
Expérience générale
Évaluation :
5
Dirksen was very helpful from the beginning to the end. The manager was also very detailed with providing rental information.
Latasha t.
|
Expérience générale
Évaluation :
5
Excellent
Marcus Dshawne R.
|
Expérience générale
Évaluation :
5
Keep up the good work!
LINDA W.
|
Expérience générale
Évaluation :
5
Very friendly staff!
Charles S.
|
Expérience générale
Évaluation :
3
BEWARE!!! Frequent rent increases. Minimal property improvements. Call station at gates have been inoperable for several months. Former 10'x10' climate controlled storage renter of four years.
ERIC TOBIAS H.
|
Expérience générale
Évaluation :
5
As a visitor to Oklahoma City, I couldn’t ask for or expect a better experience.
David C.
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Expérience générale
Évaluation :
2
Truck reservation included 30 days storage in comparably sized unit, but I was given one that held less than half of the load and had to pay for a second unit. Staff was unable to comp the difference.
Gerrit D.
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Expérience générale
Évaluation :
4
Very good service.
Jessy r.
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Réservation
Évaluation :
3
I had a unit for over 6 years, and the rent went up about every 6 months. My unit had rats and leaked during heavy rains. The rats urinated on things and the water damaged some antique furniture. Sad.
ELIZABETH JUNE B.
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Expérience générale
Évaluation :
5
Great staff, overall good experience.
KIMBERLY Viola M.
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Expérience générale
Évaluation :
5
I wanted to say thank you to Shelby and her staff. The store manager Shelby went over and beyond to assist me in my relocation needs and provided excellent customer service. Thanks
patricia r.
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Expérience générale
Évaluation :
5
I wanted to say thank you to Shelby and her staff. The store manager Shelby went over and beyond to assist me in my relocation needs and provided excellent customer service. Thanks
patricia r.
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Expérience générale
Évaluation :
5
Everything in my storage was secure. Thanks
IZETTA MARSHAEE C.
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Expérience générale
Évaluation :
1
Reserved unit wasnt available upon arrival,after 2hrs w/computer issues was then put into a more expensive unit,was told I would receive a monthly discount for all the troubles and that wasnt honored
Kathy W.
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Réservation
Évaluation :
5
Everyone was very present i will always come to uhaul for my moving needs.
LaDonna G.
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Expérience générale
Évaluation :
5
She was very helpful.
FERDINAND N.
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Réservation
Non les évaluations ont été soumises pour cet établissement.
