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Ashley T. | Expérience généraleCustomer Reviews for U-Haul Moving & Storage of Lincoln
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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They don't have the right mileage for me and it's being reviewed but the overall service from the reps were amazing
LEKEYTHA D.Uhaul is the best. I always look to them when i plan to move. I like the one on ne 36th in okc and the one on se 29th in midwest city. Both places i can rely on to help me in my situations.
Roger L. | Premières impressionsThe low fuel light was on when I picked up the truck, I told the personnel and I was compensated to my satisfaction
Say V.Sonja was so very helpful, knowledgeable and kindâ¤ï¸
brenda D.The lady that helped me was very kind. She allowed me to look at the unit before completing the transaction to confirm that it is big enough. They found something more suitable for me and got me going. Merci.
ANTWONETTE H. | Premières impressionsThe woman running the Lincoln uhaul facility on ne36th street in OKC,ok has been extremely helpful and caring we need more people like her around
Andre T. | Expérience généraleSonja was very helpful, she made the whole experience smooth and easy. Will come back to this location again.
Seth M.They do everything posible to get what we need ...and even go the extra mile for us I'm very satisfied with your service thank you.
Irma S. | Expérience généraleI appreciate Al the kindness and caring ways that the employees and U-Haul associates were to me.
Breverly B. | Expérience généraleOnly way you rate a location 5* is due to the staff. Top notch checking me in and hooking up! Had two rentals from Uhaul in the last week and both were top notch!
Eugene H.Excellent service à la clientèle
Roger S.Mr Cortez at the NE 36th Street location was friendly, , patient and very knowledgeable about all that I asked and needed. Great employee!
Sandra R. | Expérience généraleSales associate Cortez Clemons was so helpful in getting us hooked up quickly with a brand new trailer and back on the road for my daughters wedding. Roadside assistance representative Matthew S. (Ref# 2406555) was SO helpful in facilitating this return of the trailer and towing of the old trailer. Matthew S. would text and call regarding progress every step of the way!
Greg D.Very pleasant and helpful.
Jay H.Very courteous staff
Darrin D.I Think Your Customers Who Rent Storage Space From You & Who Are In Good/Great Standing With You Should Receive A Discount On Other Rental Services Especially If They Have Been A Customer For Over 3-5 Years!!
Alvah B.the storage are is a little old and cramped, but it served my purpose.
Herschel B.Youall are awesome, thank you!
ANTOINETTE R.The staff is great at this location!
regina P.nice place need more help
Herschel B.You need to make the app easier to return your rentals. You should be able to go back and complete the return information. My rental was so time consuming it makes me never yo ever rent one again. The lady who rented this truck to me, told me about a rental being stolen after it was returned to the U-Haul place and it was caught on camera so I'm trying to find my rental because the key and the truck are missing. Find a better way to return rentals please.
Sonja A.our truck broke down with spark plug issues, waited over 4 hours on I35 and Uhaul basically refused to help
Doriana W.The staff at this location is ALWAYS nice and accommodating. They know their stuff about everything U-Haul.
Terrance A.I've never been to a uhaul location that was as friendly and helpful. Made the process much more enjoyable and low stress. The employees there are top notch.
Cole M.Love it
TRACY W. | Premières impressionsStaff are friendly and helpful. They help me to rent my parking spot for my trailer.
MUHITTIN K. | Premières impressionsUnit I had was damp and my items smelled like mildew
KAROLYN M. | Expérience généraleNot sure if it is the location's responsibility but was on hold for over thirty minutes before I was able to speak to someone. This is calling the local number.
Arthur C.No complaints
Dwayne N.Great customer service!!
Arturo A.I had to go to 3 Uhaul stores to find the locking rod for the ball hitch to secure the trailer to the truck. That is an accessory that probably should be in each store.
Ken K.This location is the best always that's why I try to rent from here everytime
MARTINA B.Awesome service
RICKY V.Everything was just as I expected. Thank you
Ladonna G.Need better securing on storage unit real easy to break in looks like to me or put some cameras on storage units
LARRY R. | Premières impressionsMerci
Latashi C.Picking up the vehicle was a shit show. Which bled over to the delivery. The representative at pickup was extremely condescending and made a stressful situation worse.
Michael D.My experience was near perfect !!!
WILLIE H.Everything is excellent! Thanks again!
Joyce J.The app was not working in the morning, but worked fine at night. It was unable to find me on location, and the scanning of the barcode would claim success but never advance to the next step. It delayed me by almost an hour trying to get the app to work correctly so that I could get my rental. Perhaps a third option where you input the barcode number to prove you are there? It was not making any sense. I also know it was not my phone because that evening upon returning it worked perfectly and even knew I was close by and automatically started the return process. Also, you were not clear about where the key drop off was, and the return instructions made no mention of it.
Pablo B.Be happy and Helpful and Keep giving Good Customer Service.😊
Eveline G.Great management!
JUANITA J. | Premières impressionsS.O.
CELAM V.Both the check out and check in were awesome. The ladies that were working on the day of my rental were not only friendly but helpful.
Lisa F.Lady running this location is Awesome!!
Carlos M.newer and larger building in the area
Herschel B.Great customer service!
Dustin L.Honestly the app sucks, go and talk to the people inside. They will literally get you in and out. The lady that helped me was just so nice and straight to it, she helped me within 4 seconds of walking in and hearing my problem. I will come here again just for the service!
Kimberly B.Everyone is great
Havered H.Staff was friendly but the vehicle is too bad and unsafe.
SRINIVAS PRUDHVI M.Good easy process to rent storage
Diane C. | Premières impressionsThe Staff at this location are always nice and friendly, all shifts.
KAREN Lynn M. | Expérience généraleVery professional Thank you
terrell b. | Expérience généraleAll good should have the paperwork ready for the customer to save time
Havered H.There were mice in the storage.
Peggy M. | Expérience généraleGreet the customers when they walk in and actually assist them moving is already a hassle we come to you all to make it easier I was not greeted I was not properly assisted I was given the runaround
tracey P.The truck I rented had a torn seat with a wire sticking out. Overall the truck was fine the staff, Cortez was friendly and helpful.
Kimberly S.James the employee yelled at me like an animal at 4400 N Santa Fe, OKC. My experience with uhaul was horrible. I called to complain and waited for 30 minutes and couldn't reach anyone.
ABRAHAM A.Sonya and Cortez were very professional. I appreciated their recommendations. Very consumer-friendly atmosphere!
Latasha T.Very nice folks. The whole process, rental and return, was painless. Thank you very much. I will call on you if I ever need another rental.
Daniel M.The lady was nice courteous and I will return
Barbara N.Dorleen is awesome! She came out and helped in the cold wind to help. She is very polite, really appreciated her!
Wesley H. | Premières impressionsGreat customer service!!!
Nikeda S. | Premières impressionsPlease commend the two ladies at this location for a job well done. Above and beyond great customer service. Very much willing to help, great positive attitudes, wonderful communication. They made my move much easier with their expertise. I would recommend this location to everyone simply because the service was superb. Merci.
Nikeda S.Returning on the app worked like a charm. They had the area clear and ready for the truck we had to return.
Michael H.I really appreciate you all being there when I needed a truck in a hurry basically at the last minute. I just thank God that you all had one and made it easy and fast to be able to rent the truck. Thanks again Barbara
Barbara H.Great employees
MARLENE C.Friendly, courteous staff.
Donnie M.I love it good poeople
Emily R. | Expérience généraleMy move out date was on September 12, 2021. I called on September 13, 2021and talk with a lady, at the main U-Haul Corporate office, who was suppose to have you contact me concerning my move out date. Cab you please call me at 405-204-7747. To verify that I don't owe and money for storage. Thank You.
HOPE T. | Expérience généraleI have no complaints about the service I received at the Lincoln u haul
Maxcine T. | Expérience généraleEvery one there was always friendly and helpful
SHEMIA D. | Expérience généraleGood crew at this location!
John C.The ladies that work at this locations were very helpful and pleasant to do business with.
mark H.Very busy place. Only person handling all customers and she was very nice and efficient.
DOUG B.Thank yall for help me
Emily R. | Premières impressionsOverall, the experience was good. Good customer service.
David N.Very helpful and exceptional at their job performance! 100 Stars to this location on keeping Our properties Safe And Protected!! Ty! After Using you a few times would most definately refer this place as the number one spot for safety and security on your properties!
CHRISTA H. | Premières impressionsNot a thing.
Frank T.The woman here are very very nice!
CHRISTA H. | Expérience généraleVan smelled strongly of marijuana/weed from previous users. Store manager cleaned it with special cleaner before I used it, but the smell was still so strong. Thankfully my furniture that ended up going in that van to be transported, didn't end up smelling bad.
Emily H.Thank you for all the help that you gave me I was very stressed out and having the worst panic attacks ever and coming in and getting out as quick as I did was much appreciated
precious m. | Premières impressionsThe assistant manager was so helpful and kind and went above and beyond to make my experience seamless.
KayLeigh C. | Expérience généraleVery clean and professional
Brian D. | Expérience généraleNo comments
Teresa j. | Expérience généraleThe front desk worker was very helpful
latriice w. | Premières impressionsUn travail bien fait
Rodney P. | Expérience généraleThey always take great care of me. I've been storing my vehicle here for 11 years.
CYNTHIA DAWN B. | Premières impressionsVery good!
charles h. | Premières impressionsVery professional service.
Mary S. | Premières impressionsVery helpful staff , place was very clean. First place I had reserved was disgusting, so glad I changed to this location
Claudia w. | Premières impressionsThe staff and manager worked with me through covid-19, homeless, jobless, relocating 3x, sickness off and on. Treated me professional and like family. Communication was excellent. Made my stress level 0. After loosing so much in life I was able to keep everything.. Thank you all.
Patrica b. | Expérience généraleYour staff was friendly and courteous thank you so much for your services.
dionne m. | Expérience généraleGreat staff.
Elroy S. | Expérience généraleGreat professional service and well kept facility
BRIAN B. | Expérience généraleVery good friendly people
John T. | Premières impressionsThe lady there that day was extremely helpful and swift with processing my setup information, aware that I had movers waiting outside charging by the hour. She even convinced me to get a larger unit which was just the size I needed.
STEPHANIE M. | Premières impressionsMy only issue was a leak in the roof my unit that went unrepaired for over a month in the summer. I had several items ruined that were not taken care of under my insurance coverage (cumulative value was less than $100 deductible). Cookware and a pair of silk shoes rusted and molded, but it was eventually repaired.
GAYE C. | Expérience généraleThis was a excellent experience from the last tine i used this location . great staff , communicatons and courtesy.......
falesha j. | Premières impressionsI was served with kindness and will recommend my family and friends to use U-Haul.
Maria B. | Premières impressionsEmployees were very friendly and helpful.
ONA M. | Expérience généraleShelbie was so nice and very helpful. With Shelbie's help alone the store would rate as excellent.
Tamara S. | Expérience généraleThey did a great 👍
leo h. | Premières impressionsThis was my first time using a storage facility, great experience.
Bennia J. | Expérience généraleGreat service and friendly staff!
Linda B. | Expérience généraleGood friendly people and service
Darius H. | Expérience généraleThe whole experience was hassle free.staff professional and courteous. thanks
Tara Lois D. | Expérience généraleCustomer service was everyone's top priority, they all deserve a raise
DAVID ALLEN W. | Expérience généraleThe person handling me was great and very helpful. I would rate her a 5. Also the bathroom was very clean.
Renee R. | Premières impressionsmerci
Jim ` F. | Expérience généraleGreat place
Megan elise K. | Expérience généraleU ladies r so awesome thanks so much job well done.
michelle p. | Expérience généraleGreat staff great place
Terry W. | Expérience généraleDirksen was very helpful from the beginning to the end. The manager was also very detailed with providing rental information.
Latasha t. | Expérience généraleExcellent
Marcus Dshawne R. | Expérience généraleKeep up the good work!
LINDA W. | Expérience généraleVery friendly staff!
Charles S. | Expérience généraleBEWARE!!! Frequent rent increases. Minimal property improvements. Call station at gates have been inoperable for several months. Former 10'x10' climate controlled storage renter of four years.
ERIC TOBIAS H. | Expérience généraleAs a visitor to Oklahoma City, I couldn’t ask for or expect a better experience.
David C. | Expérience généraleTruck reservation included 30 days storage in comparably sized unit, but I was given one that held less than half of the load and had to pay for a second unit. Staff was unable to comp the difference.
Gerrit D. | Expérience généraleVery good service.
Jessy r. | RéservationI had a unit for over 6 years, and the rent went up about every 6 months. My unit had rats and leaked during heavy rains. The rats urinated on things and the water damaged some antique furniture. Sad.
ELIZABETH JUNE B. | Expérience généraleGreat staff, overall good experience.
KIMBERLY Viola M. | Expérience généraleI wanted to say thank you to Shelby and her staff. The store manager Shelby went over and beyond to assist me in my relocation needs and provided excellent customer service. Thanks
patricia r. | Expérience généraleI wanted to say thank you to Shelby and her staff. The store manager Shelby went over and beyond to assist me in my relocation needs and provided excellent customer service. Thanks
patricia r. | Expérience généraleEverything in my storage was secure. Thanks
IZETTA MARSHAEE C. | Expérience généraleReserved unit wasnt available upon arrival,after 2hrs w/computer issues was then put into a more expensive unit,was told I would receive a monthly discount for all the troubles and that wasnt honored
Kathy W. | RéservationEveryone was very present i will always come to uhaul for my moving needs.
LaDonna G. | Expérience généraleShe was very helpful.
FERDINAND N. | Réservation