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Finis S.Customer Reviews for U-Haul Moving & Storage of Litchfield Park
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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All positive, good ext, thanks!
DAVID S.Awesome!
Dell H.Everything worked out good for us
Michael L.The truck we rented pulled to the Right… not a major issue as far as driveability, but a bit of an irritant and makes one question fuel economy of the trip
bob S.The trailer lights were not working, the place I dropped it put a tester on it and said that it was the trailer and not my truck and that it should not have been rented.
John H.Customer service was excellent. Issue I had when returning, app was not continuing forward with return confirmation, then I had to use the chat and the chat was about 5-6 minutes between responses to resolve issue. Should have more promptness of responses on days closed with remote returning issues. Thanks
Adam C.I had a good experience renting my vehicle, but your moving services are awful. I wouldn't even offer them on your website, it should take you to the moving.com website. You are making more people mad than you are helping them. They stiffed me and I had to find other movers last minute. Just a thought to do business better.
Julie F.The app didn't work when I dropped off the rig. it kept asking me to upload a picture of the odometer without letting me upload a picture of the odometer. I had to sit on hold for 45 min waiting for customer service to tell me what I needed to do to get the thing out of my hands. it would have been a flawless experience if the app worked properly.
DERRICK B.Gentleman was friendly and very efficient. was in and out with no issues
Elton J.Excellent customer service...answered all my silly questions politely. Merci.
JEFF W.excellent customer service thank you!
Frank M.Great staff and equipment. Well done
Gregory R.The online check in is a giant pain in the butt, you need like 4 phone numbers for it to work. Also when I returned the truck, I had to sit and wait for him to do the whole check, if all the turn signals lights, brakes etc. it felt excessive and I've never had to wait for that in the past, it took like 20 mins and my time is valuable
Aubrey S.Outstanding customer service, as with any moving delays happen. Customer service was very understanding and helpful
Pattie R.One star is too generous of a rating. I rented a 26 foot truck on Friday, April 8th. I confirmed the storage unit availability for Sunday, April 10th. The storage unit reservation had been made six weeks before. When I arrived on Sunday afternoon to unload the truck into the storage unit I was flippantly told that no climate controlled 10 x 15 units were available. The assistant manager was young and had a very poor attitude. He did not have any customer service skills and tried to gaslight me by redefining what a reservation means. I will to seek competitors in the future for my storage and truck rental requirements. This is the worst facility I have EVER dealt with in many years of renting UHaul!
Mark L.Had to pay double the amount because of location switched from where originally booked and then transferred to another location that was sold out and then sent to even further location should have only cost about 50 and ended up paying over 100 very dissatisfied with uhaul and May use Penske in future this is the 3rd time this has happened to myself or family
Nataya K.Install C/V radio so I can chat with the other truckers.
Mangquell H.Beautiful facility and the people that work there are just lovely.
Toenya R.WHEN I say EXCELLENT I MEAN EXCELLENT AND THE MANAGER WERE VERY PROFESSIONAL
levi C.very good service and quick
ROBERT D.Nothing. And the young man who helped us worked effortlessly to get to us quick, doing his job to get us on our way when returning the equipment.
JOSEPH Y.Excellent service and facility
Kevin C.The Lady who delivered my U-boxes to my address in Sun City was very good and professional.
Dee Ann H.Staff was excellent. Best U-haul experience I have had. Well done
MICHAEL H.Returning was quick and easy. We've used the facility in the past and will do so again in the future.
Adam F.Train employees better in how to use such a complicated system of checkout or renting out equmoment. BUT, I did have a very pleasant experience with an employee name Cassandra. Hope I got her name right. She was very emphatic with my problem & helped me with assuring that the problem could be taken care of, relieving me of the stress I was expereiencing. Thanks Cassandra for treating me like a valued customer.
rockwell K.Fuel tank was listed and reported at three quarters full, but gage showed empty. Either employee error or gage was faulty. Front desk took care of issue without charging me for a full tank of gas.
Paul C.Everyone was super friendly and helpful!
Haley S.Some of the best guys I have met in AZ and Bruce is a absolute champion and as a manager someone his staff can look to and hope to emulate. Appreciated Ted Snider
ted S.Pick up and self-drop-off (after hours return) were very easy to do. I appreciated the customer service of the staff when I was picking up the truck. The truck itself was in good condition, however, as I noted during checkout using the app, sometimes it would start to shake, fairly hard. I was not traveling very fast, maybe 45 and 55 mph when it occurred. Hopefully it's already repaired for the next guy. Or maybe it was user error, I did not receive any response to my feedback. So maybe that is the thing you can do for improvement, send a reply to customers that leave comments on the condition of the vehicle. Thanks, the truck was just what I needed at the time!
Michael P.Rented motorcycle trailer . It was a newer one . Pulled very good was impressed . Aldo impressed with the staff . Will be going back a few days and rent trailer again
Terry B.very helpful
Edward P.Everything was fine.
Patrick B.Thought I should have had a credit applied since I paid for an extra day at pickup but turned out that I didn't need and rental was turned in a day earlier than scheduled. Manager wasn't really interested in addressing having to process a credit so he just blew me off. I didn't have the time or inclination to further pursue the issue.
Edward S.Keep doing what you are doing. Everything was great
William D.I had a reservation for 1 month at a different location and they did not have my trailer so I had to change my days plans to get to another location It was a fully planned day to pack up everything and this delay really changed everything
DONALD S.Moving help sucked and when returning container waited an hour
Rebekah C.5 star service from both gentleman that assisted me during drop off. 10 star service on trailer drop offs might include a tool that removes the trailer from the customers vehicle without having to even step out of the vehicle. Just an idea. Uhaul has always been excellent to me for all of my storage, rental, and trailer needs. Thank you Uhaul!
Sean A.Our experience renting a unit was great!!
Susan V. | Premières impressionsFacility is first rate and very clean. Check in procedures for truck returns is easy. Staff was welcoming. Special thanks to Hayden at the front desk for guiding me through the storage unit selection. The fun part was Hayden taking me to the indoor unit to walk and see the size differences. Though Phoenix is hot, store is cool, clean and inviting. Highly recommended.Thank you, Amelia for helping me load the new boxes in my car! This senior appreciated the assistance! Merci
Kristen L. | Premières impressionsI rented a 4'x8' I closed trailer. Brought the trailer home and loaded it for our 1600 mile drive. Once it was fully loaded I noticed one tire was bald so called the rental location and was told to bring it back and they'd replace the tire. Once I got there I was informed they didn't change tires and I'd have to call for a company to come and replace the tire. Once back home the truck came to replace the bald tire and said he'd change both tires. He removed the good tire and found it was splitting and I wouldn't have driven much further before it blew. He then jacked up the trailer to remove the bald tire which he said had budges on it and that the bearings were shot ass the rim flopped around but he wouldn't replace the bearing. I had to unload the trailer and return it to the pick up location where I got a beer trailer with new tires . In total I drove 120 miles and had to reload the trailer. WHY would a company rent out a trailer that could have had me stranded out on the highway or worse caused a terrible accident . If those reading this make sure you check out the trailer before leaving the rental place as you can't trust them to do it.
Doug R.Very happy with this uhal location!
Paul x. | Expérience généraleWhen someone reserves equipment and they have a contract that contract should be upheld and not changed just because U-Haul feels like changing it.
Cathy C.Manager is dishonest and unhelpful. Would suggest you find another facility like I did.
Steven V. | Expérience généraleThe trailer had a bad vibration coming from one of the tires
Duane D.Long waits, slow service.
Steven V.This was an excellent facility to work with. We had a storage unit and needed to make use of equipment rental and supply purchasing. They were always pleasant and helpful!!
Lavaun S. | Expérience généraleCustomer service was great
Albert M.Inspect the pods before delivery. One arrived damaged and after loading it up, we had to unload and wait for another pod to be delivered. Huge waste of time and a hassle.
Jason S.I've used you guys several times over the last 2 months and everyone at this location is friendly and very professional- always helpful.
ALEXANDER R.My experience was very much excellent from start to finish. The staff were very friendly and professional. I truly appreciated the best customer service and care.
Angela B.We moved out because, in spite of having 24hr access, the doors would not open using our access card. Other times, the side door was left just unlocked. These issues have happened several times over the last year causing us time and money. Every single time we have tried to get ahold of someone in charge, we were forwarded to sales associates. No reimbursement was offered, not even a pro-rated refund for not giving us access during the hours we have been paying for. IT WAS DIFFICULT IF NOT IMPOSSIBLE TO GET AHOLD OF ANYONE USING THE PHONE NUMBERS FOR THE GM OR CUSTOMER SERVICE. No reliability, no security, no management personnel, and no customer service. What a rip-off!
RAY H. | Expérience généraleCustomer service was absolutely pathetic. Condition of unit was unsafe. Front right steering tire was bald on outside edge of tire and you could hear the front wheel bearing making noise. Thankfully the move I had to do was local I didn't that unit on highway for fear of my life and other people. UHaul once again sucked.
Jeff C.Great service
janet m. | Expérience généraleThe young gentleman that issued the equipment to me was not very personable. Also struggled with hooking up the trailer (asked if my hitch was actually a 2†ball. He didn't have the coupler adjusted correctly). The guy that took the equipment back in upon return was personable and quick. Two thumbs up for him!
JAMES B.U-Box latches could be improved. Hard to get my locks installed.
David T.This was the best U-haul experience ever! From check in to check out! Easiest and the quickest ever! Merci.
Ryan G.Customer service was terrible salesperson told us to leave the auto transport until the truck was loaded when we came back with a loaded truck for the auto hauler (already paid for) they told us Thy sold our transport? You sold the auto hauler trailer that I paid for? I did not get a refund for the auto hauler and the place they sent me to charged 3x the amount and they didn't even help with the set up of attaching to the truck. Then as if things couldn't be worse they did not add the additional 2 days so we were getting calls from the drop off location saying they had leased the truck k and we needed to be back when we weren't even in Oklahoma City. I paid double insurance and $1000 higher than on line deal I paid for. I will NEVER use uhaul again nor will any of my friends or family. I am a disabled veteran and very disappointed in this deal gone bad
Maryann V.Top notch people and service!!!
Edward K.Great experience from start to finish. Dylan helped me with the rental and Nick assisted with the return. The store was very busy, but they made it painless!! Great work team!
Kiel D.Very helpful customer service.
Tanya A. | Premières impressionsVery friendly staff!
sierra S. | Premières impressionsFacility was great Bruce and staff excellent My Cargo Trailer rental was a disaster with return and pricing
Ed H. | Expérience généraleThe unit I reserved was not available. I will be going back to today to terminate the lease on the unit.
Hugh N. | Premières impressionsWhat a great staff ,excellent property,amazing etiquette,… very welcoming and very respectful,… wish all uhaul locations could be as enjoyable,… maybe some of the area could learn from this location,..!!!!!! A++++
Kevin B. | Expérience généraleAfter a grusome seven hour U-Haul drive, I was exhausted when I arrived. I experienced excellent customer service here. The staff is courteous, and professional. They addressed my concerns immediately with respect, patience and determination. An issue developed with the removal of my car from the vehicle transport. A few attendants addressed the removal issue and prevented damage to my vehicle. The staff also addressed the miscommunication concerning the storage reservation that was processed through the corporate office. They were knowledgeable and resolute by accomodating me for my troubles. I'm extremely satisfied with this location.
Eulaine W. | Premières impressionsNever been easier!! I been a happy customer for close to 50 years!! Quality service for as long as i can remember!! God bless you all and thanks!! Sylvia M
Angel M. | Premières impressionsI've used the U-haul storage facilities in two states and have had good experiences with each location. Staff are always friendly, professional, and know the products and services offered at their facilities.
Darlena B. | Expérience généraleVery helpful employees and great customer service
Tom O. | Premières impressionsRichard was very helpful and pleasant to work with. The young guy was not so helpful when we first came in to get our unit. Glad we found Richard.
Chris G. | Online Move InGreat job
Timothy L. | Online Move InHad been trying for covered RV parking for several months calling every week. Would recommend establishing a waiting list.
Gilbert A. | Premières impressionsAccess to the facility is poorly lit. When I checked out of the unit, the employee handling my paperwork acted as if he was inconvenienced by having to close my account. I remarked that our storage room contents were dusty and dirty after less than 2 months in storage, and recommended that better seals be used around the doors -- to which the employee uncaringly remarked that "we live in a desert."
Gregory M. | Expérience généraleGreat company! Great service!
Suzann W C. | Expérience généraleThe entrance on Northern is really difficult to see at night. I recommend adding some lighting to help folks safely navigate turning from Northern into the driveway.
Greg M. | Expérience généraleI have another storage unit with a different company and UHAUL is far superior to that one. Keep up the great work!
Carolyn M. | Expérience généraleDid not like the bugs in my unit. I never had bugs prior so all units should be sprayed.
Roslyn R. | Expérience généraleI had a bad experience recently at this facility. We were in the middle of relocating to a new home and had the majority of out things packed. We had to make an unexpected trip out of town and desperately needed a few things out of our storage unit. We couldn't locate our keys to our padlock. The staff and manager refused to let us on our unit, we wanted to cut OUR lock. They told us we had to call a locksmith. It was in the early evening. This was not feasible. I have been using Uhaul for nearly 40 years. Never again.
bruce t. | Expérience généraleGreat service!
Terry W. | Online Move InClean facility , room was ready to go before move in , online process made it easy to get registered and pay before I arrived . Code was sent to phone quickly once I finished paying . General Manager went above and beyond to help me get my unit locked and secured . He was friendly and professional .
Daniel L. | Online Move Incustomer service was great and understanding considering my circumstances, I am graceful to have encountered such Kindness.
Teretta L. | Premières impressionsI appreciate the service I received, and when someone cancel, they put me right in, thank U, Happy renter' 👍🙋♀️
Adrienne W. | Premières impressionsThese guys were and are the best . professional and genuine people I appreciated everything about the facility and nothing was too much trouble for them and they totally went out of their way to help me at a difficult time which moving sometimes can be . I would recommend them to anyone.
ted s. | Premières impressionsEspecially enjoyed clerk courtesy of manager sense of humor- very friendly!
gary g. | Premières impressionsI don’t know the guys name that was at the counter but he needs more training.
marc l. | Premières impressionsHaven’t put anything in it yet.
Tana G. | Online Move InMoving in was so easy and extremely convenient!
Marlene H. | Online Move InI ALMOST Never, rate high, but I feel my life's belongings are in a safe place and the people are very nice and I wish everyone could be like that..
ROBERT W. | Premières impressionsI made a reservation for a 10x10x15 storage room, but when I arrived the staff said they didn't have the room type that I reserved. In fact, they said that they had six reservations and only one vacancy at the entire facility, which was also reserved. Anyway, they provided the only available room which was 8x10x15. In general, I was disappointed with U-Haul taking my reservation and then not providing the storage room that I rented. The disheveled store staff members are left to sort out the mess. Take a look at this please: https://www.youtube.com/watch?v=4T2GmGSNvaM
Gregory M. | Premières impressionsThis facility is convenient for the community living near Luke AFB - and well lit and secure. Staff is very friendly and helpful... good value for your storage dollar!
Glen W. | Expérience généraleYour staff is incredible and very helpful when asked
Jim M. | Expérience généraleCould not get in when we went back
Carolyn C. | Premières impressionsManager is excellent.
Diana B. | Premières impressionsAlways good!!
SHARON W. | Expérience généraleThe only thing that could have been better was a larger unit available
Nicole S. | Expérience généraleExcellent experience. Would definitely use this facility again.
Anthony G. | Expérience généraleGreat experience
DONALD G. | Expérience généraleEfficient and very polite and agreeable.
Sheila G. | Premières impressionsI received 3 call from staff instigated by my wife. They demanding I tell them where the key for the unit was located. Your staff should never have made a call to me on behalf of my wife. She is an adult and is more than capable of using the phone by herself. Advise your staff they should stay out of things they know nothing about. I can understand making 1 call but after that they should have let it go. The 2nd and 3rd calls got rude, demanding and almost treating. If you have any questions you can call me at 480-201-6184.
Dave H. | Expérience généraleHelpful, knowledgeable, and friendly staff.
Greg M. | Premières impressionsMy free lock was NOT in my unit and the alarm kept going off the whole time I was trying to move my stuff in which delayed my process even longer due to the loud noise and the headache I was given
Amanda c. | Online Move InI got cheated out of a month rent ! I thought you would adjust my days of usage because I just paid for the next month , I was told that's the way we do business. I was able to squeeze my storage contents into our Moveing pod that why I emptied space 1110.
Bruce P. | Expérience généraleWe had a unit for 3 years, it's very clean and staff was friendly and helpful if needed. If we need to use a unit again I wouldn't hesitate to go here again. I highly recommend this storage facility.
Paul c. | Expérience généraleWess was outstanding with helping me get what I needed. And the people that did the paper work for my rental was nothing but the best!!!! I would be happy to tell anyone what an outstanding place and how well all the people are there.
Richard C. | Premières impressionsThere was supposed to be a lock in the unit and the elevator was broken but both were quickly rectified.
Nicole B. | Online Move InThe manager and the employees were very helpful and respectful.
Kimberly W. | Online Move InStorage units Outside were clean, good lighting, easy pull up and out, great experience and will use them again if needed!
Agatha G. | Expérience généraleReceived late fees after two days from the due date already had a lock on my storage unit after two days of the due date
marie P. | Expérience généraleThe gentlemen who helped us was great. Very helpful.
Carolyn M. | Premières impressionsThe wait times sometimes are excessive.
Bruce P. | Premières impressionsExcellent service
Tim J. | Premières impressionsWe initially booked the rental on-line for a 26 foot but called to change the reservation to a 15 foot vehicle which we were told was one way. When we actually got to the location we were informed that this was not the case and that we would have to return the vehicle back to the location even though it was way out of our way. For a company that charges 99 cents per mile, it would be helpful to allow a one way clause, especially when we had booked it that way on the phone. The attendant said if she changed it to a one way we would have to add an additional $70 dollar charge. Also, the vehicle was not full when we picked it up, but were told to ensure it was full upon being returned. I did so, but am wondering why I am not being prorated for the cost of the gas that I had to fill up past what was provided to me. Additionally, when I asked about a military discount, I was informed this was only provided at the actual storage location, which I was using, to store our belongings and yet no discount (Military aside) was given for the use of the truck. I would not recommend using U-Haul in the future.
Robert K. | Premières impressionsGreat place.
Holly M. | Premières impressionsThe associates were very helpful.
Julie M. | Premières impressionsEasy checking and Storage access!
Agatha G. | Premières impressionsThe unit didn't have a lock inside, but I went up to the office and got one, not a big deal. Really loved the online check-in!
Christopher A. | Online Move InThe prices are way to high.
Jonathan E. | Expérience généraleAlways friendly and prompt customer service. Safe environment. Well lit at night. Never had any issues with anyone tampering with our trailer.
janice o. | Expérience généraleUnit wasn't swept out but was mostly clean. Easy loading experience, nice staff. Would recommend
Conner H. | Premières impressionsI would have moved into a bigger unit but there were non available.
kim b. | Expérience généraleExcept the size of the unit I got was acutually smaller than the one shown… unfortunately
Latece W. | Premières impressionsBest place ever……Excellent Staff Members 👍
ROBERT M. | Expérience généraleVery pleased with the crew always very polite and helpful. Yard is very clean and security is present; Great Job!
Richard F. | Online Move InEverything was great at this location.
Chris S. | Expérience généraleVery helpful and informative
Olivia J. | Premières impressionsIt's a great facility in a convenient location. I was able to get the largest unit at a reasonable price. The staff over the years were always helpful.
NATHANIEL O. | Expérience généraleIt's always a pleasure to do business at this Uhaul.
Andrew N. | Expérience généraleConvenient location(s). Employees were great. The extra dollies and carts were great to help us move our totes to the 2nd floor in 2 trips instead of several.
Jaclyn M. | Premières impressionsthanks for helping us get an RV storage spot. Sherry and Paul
Roberta G. | Premières impressionsClearly a professionally run and well maintained establishment
Cory K. | Premières impressionsFast friendly service. Easy sign up. Everyone was polite and knowledgeable. Store was clean and well maintained. Couldn't be happier with my experience. Kiel was the best to work with.
Gary G. | Premières impressionsHad my unit for 6vyrs and rated were raised every yearlong time renters should have been giving discounts nit rent increase
MARK B. | Expérience généraleThe entire staff always went over and above to be helpful
Mikayla R. | Expérience généraleThe only inconvenience was that I was told that the storage facility was going to be available for Access 24/7. However when I got to the facility I was not able to get in because a unit was not assigned to me I had to leave my items out side in the truck overnight and go back the next day and finish up the reservation and get a unit. Other than that the service was great!
Twissa O. | Premières impressionsAll was.good except the.rate going up in the middle of the contract that I signed. Sheila
Sheila T. | Expérience généraleKyle was very nice and knologable. He did a good job. Thank You
Larry F. | Premières impressionsGreat facility and so easy to get in and out.
samuel m. | Expérience généraleVery happy with the professional staff and the storage unit itself. Clean facility with easy access and carts available.
TERRI LYNN V. | Expérience généraleVery professional, courteous and helpful staff.
FRANCISCO Y. | Premières impressionsI usually only give above average to average ratings. Fortunately your associate Dylan made the experience as less stressful as possible. Merci!
STEVEN O. | Premières impressionsI had a fantastic experience especially since I only needed my storage a few weeks to get a place and didn’t have to pay a fee, that was so helpful!!!
Jessica G. | Expérience généraleAll the above points say it all.
Theodore T. | Expérience généraleGet there on time
scott p. | Expérience généraleKiel was extremely helpful. The other location off of Citrus rolled failed to honor my reservation and he quickly accommodated me.
steve h. | Premières impressionsGreat storage place but the roadways between the rows is only 40' wide which makes backing in a 5th wheel a challenge. Only reason I moved to a different location was 50' wide roadways and 15 minutes closer to home.
Robert E. | Expérience généraleEveryone was very knowledgeable and helpful, anytime I called. Such a pleasure to work with the staff at the Litchfield AZ location.
Cecilia B. | Expérience généraleIt was the cleanest storage facility I have ever used highly recommend
Kenneth K. | Expérience généraleAfter hours entrance process was a little confusing with the card swipe machine on the opposite side of the door - i.e. to use the bathroom you needed to walk to the right side of the door - swipe card to show you were authorized then back to bathroom to swipe card to open. Maybe additional signage would help.
Tyler D. | Expérience généraleExcellent service and the facility is clean and efficient. You could beef up or fix the WiFi as I had a difficult time rescheduling mover from my computer trying to use the WiFi.
Lori W. | Expérience généraleTop notch- the staff is super helpful and knowledgeable.
Lori W. | Expérience généraleYou cancelled our confirmed reservation for the moving truck which meant we did not get the free month storage. Last minute had to find a truck elsewhere big enough. You said we had first floor, then gave us furthest away on third floor. All these promises that were suppose to be guaranteed confirmed as stated on your website! What we got was "I'm sorry". We will never again look at u-haul as our mover. We did try to resolve!! The facility is nice. It's uhaul that does not stand behind their promises.
John O. | Premières impressionsVery helpful
Colleen E. | Premières impressionsVery friendly and convenient.
David B. | Expérience généraleEvery single employee at this facility is extremely helpful and extremely friendly. I originally started with the one in Goodyear the employees there are very rude they could care less if they help you or not.
Joyce U. | Premières impressionsWe are still moving into the unit that we reserved. We have had excellent customer service since the beginning. I would highly recommend this location. We feel like part of the Uhaul family.
JON C. | Premières impressionsThis was the best storage facility that I have ever used. Storage unit I had was perfect for my needs. I rented vehicles a few times which were clean and well maintained. Staff were friendly, knowledgeable and professional. The overall cleanliness was flawless. I give the facility and staff a well deserved excellent rating.
CHARLES R. | Expérience généraleThe lady who made my reservation at the Litchfield location was very pushy. She is at the Goodyear location and.I definitely would not use that location. Her customer service is not all that great
sean r. | Premières impressionsKiel, Thanks for working with us yesterday. Happy to get the 8x10 storage unit. BUT sure look forward to hearing we can move to a 10x15 by beginning of March. We probably will hold off putting anything in our 8x10 until we hear from you. Thanks. Roger
roger s. | Premières impressionsSometime had trouble getting in do to insult truck park in the way unloading box storage for warehouse Also I feel if you leave the unit clean you should get a refund with rent left for the month 1/2 left Thanks Robert Beard (623-810-0552 )
robert b. | Expérience généraleNice people especially the manager groped us so much!
Gary W. | Expérience généraleKiel and his team were great, wonderful experience
Craig T. | Premières impressionsI want to especially point out that Kyle at the Lynchfield, AZ U-Haul storage Facility, that we worked with was extremely friendly and helpful.
Nathan L. | Premières impressionsExcellent service à la clientèle. Very knowledgeable about products.
Debbie S. | Premières impressionsKiel and team are alway professional and courteous.
CARLA W. | Premières impressionsKiel and his team were very polite and always available to assist.
LaEunecia R. | Expérience généraleYes your service was very helpful for us. Clean, secure, good price... Thank you very much.
dina h. | Expérience généraleI have always had a great experience with uhaul. The employees at this location was very helpful and pleasant !!! ⭐️⭐️⭐️⭐️⭐️ Thank you !!
Kelli P. | Expérience généraleWe have had nothing but excellent service the whole 2 years we used their facility. the staff have been courteous, friendly and willing to help without asking. They exceeded every expectation that we had. We have moved which means we are no longer in that area. We hope if we ever have to use U-Haul again the next team will be as excellent as this one. Thank you to Kyle and everyone else.
DAWN l. | Expérience généraleStaff was always courteous and informed on the products Uhaul offers
rebecca s. | Expérience généraleOne stop solution to all of our storage and hauling needs.
tony f. | Expérience généraleYou guys are a great and reliable company
Jorge M. | Expérience généraleI needed to start the move process to Glendale AZ - and this location seemed to be ideal, being within 7 miles of the future home. Upon renting a UHaul truck, found that I qualified for 1 month free rent - which helps out. I found the staff to be very friendly and pleasant, and noticed that this is a state-of-the-art facility with plenty of cameras and security sensors. The rental unit was spotless and seemed to be very new.
Glen W. | Premières impressionsEverything was okay with the storage unit but when you decided to raise the price that's when I decided to take my stuff out, especially right now with covid going on and times are hard and people are unemployed you decide to raise the rent amount not good for me I was almost there a year with you guys but nope had to look for somewhere cheaper.
Patty M. | Expérience généraleFacility is very clean. I was able to unload a 15ft truck by myself thanks to the loading dock and use of carts to move my things to a 3rd floor location using elevator. A+++
Greg S. | Premières impressionsThe staff was very helpful and polite!
WILLIE W. | Premières impressionsin the 10 years I've been a customer I've never experienced worst customer service from the GM Kyle. I was harrssed by phone calls because of his error and talked to very rude and degrading including his caps in text messages on replies. I was accused and blamed for his issue not properly handling situations. Instead told me when I called the emergency line he didn't answer because it was 1 o'clock in the morning and he found this was a nuisance and I shouldn't of called. Was handled very poorly. Make matters worse received a increased invoice starting in February for a absurb dollar amount!! I'll be taking my business elsewhere.
stacey b. | Expérience généraleKiel and team do a great job. Very helpful and informative.
Steven K. | Premières impressionsDylan was great to work with. He allowed us to move in 2 days early.
Scott G. | Premières impressionsI wish your associate would've asked if We were renting a U-Haul truck before charging my credit card. I had told him that my cousin Ruben Drotzmann is picking up a Uhaul truck From the same location tomorrow morning at 9 AM. He is assisting me with my move to your location. The associate said if he would've known he would've gave me the first month free for storage. I feel he should've asked me to double check. If an adjustment can be made that would be appreciated. Call me if you have any questions at 602-818-9182 Gabriel Felix
Gabriel F. | Premières impressionsStorage unit did allow water under the door after a rain, wetting several boxes on the floor.
KEVIN B. | Expérience généraleWe had three units as we transitioned to our new state and home. This facility was perfect for our needs and the staff was excellent. They were helpful, professional and friendly to work with.
Becky R. | Expérience généraleWhen I had an issue trying to get autopay to work they were friendly and respectful to me and got the problems resolved.
mary l. | Expérience généraleEvery employee was extremely pleasant
Karyn G. | Premières impressionsEveryone was helpful and knew what they were doing which is priceless.
Chris S. | Premières impressionsThe service was awesome n personal helpful, thats why we went U Haul.
Maria S. | Premières impressionsEveryone was very kind and helpful. Would use your facility again if i had to.
paula h. | Expérience généraleAwesome RV storage! Staff is also awesome! We feel fortunate to have found a spot at this UHaul RV storage!
THOMAS H. | Premières impressionsToo expensive
Richard S. | Expérience généraleThey have always been very responsive to serving customers from propane purchases to outside storage arrangements
John T. | Premières impressionsIt is difficult to get through on the phone. Long wait times
Jim M. | Expérience généraleThis was a new location and it looks like UHaul definitely got it right. Keep it up!
Solomon W. | Premières impressionsEveryone there is very friendly and knowledgeable; even the cleaning lady! Great crew!! Great service! Great place!
Suzann W C. | Premières impressionsGot the best care from Kyle.
Gina T. | Premières impressionsGreat staff who were always friendly and ready to help. U-Haul site always well maintained.
Ike T. | Expérience généraleVery happy with my experience with Uhaul.
Burke N. | Expérience généraleKiel was outstanding and without a doubt a shining star for U haul. He made the experience easy even with changing reservations. Very knowledgeable and easy to communicate with. He has my vote for U-Haul employee of the month.
lou d. | Expérience généraleI had 4 units & one had a black widow spider & daddy long legs & lots of mouse poop. My last day there was cat poop in the hall. Told staff but when I returned before 7 pm it was still there. Need mouse traps everywhere b/c all units had mouse poop but one w/spiders had the most mouse poop. I did tell staff about black widow, other spiders & mouse poop in the one unit.
Joan M. | Expérience généraleDon't take the insurance, it does not cover the unit, only if something happens to the whole facility. For example, insurance only covers if there is a fire or flood. The CSRs were extremely rude and offered 0 help with the problems I have here. I stored an air loomed piano that my great grandmother gave me, long story short, I went to clean my unit out and the piano was filled with spider webs, black widows, and brown recluses. The people on duty said they couldn't do anything about it and that the insurance doesn't cover it so I'm basically SOL.. The general manager said he can't do anything without pictures to start a "claim". It's been 3 days and still haven't heard anything. I'm furious. Don't go here.
Blain H. | Expérience généraleThe employees are very respectful. The facility is very clean at all times.
trish r. | Premières impressionsOne elevator in the building is not enough with multiple floors and large loading docks to accommodate a lot of people.
RONALD S. | Premières impressionsEveryone was nice and helpful.
Dale C. | Expérience généraleThe people at this facility were top notch including management. This was by a landslide the best facility and also the best experience I have ever had with storage solutions. Thanks folks for your efforts.
Merle H. | Expérience généraleStaff was great
Theron L. | Premières impressionsDylan provided friendly efficient service and directions to facility area.
John T. | Premières impressionsStaff at this location were very friendly and respectful. Appreciated the military discount offered to me. Staff followed guidelines for covid 19.
Ike T. | Premières impressionsThe entire staff went above and beyond to help my situation out. My family and I are greatly appreciated to the staff at this location. Merci.
PEDRO G. | Premières impressionsVery nice friendly service!!
john m. | Expérience généraleThe Staff, the facility and the maintenance at u haul at Northern and 303 location is wonderful, awesome, spotless and friendly thank you for your help that's why we keep coming back to this location all the time.
Francisco S. | Expérience généraleManager and staff were extremely knowledgeable and helpful.
ROBERT M. | Premières impressionsThe staff and owner have always been accommodating, professional and friendly.. whether in person or on the phone.
rebecca s. | Premières impressionsMuchas gracias
rodolfo r. | Expérience généraleThank you for your help Kiel.
sadie h. | Expérience généraleGreat staff
KEVIN B. | Premières impressionsKiel is awesome and went the extra mile multiple times.
KYLE S. | Expérience généraleVery courteous staff. Only negative was that one customer in line wasn't wearing a mask.
MIKE R. | Premières impressionsKiel was exceptionally helpful and kind. He and the entire staff always went above and beyond my expectations. Thank you Kiel The McDowells
Mitzi and Duane M. | Expérience généraleGreat staff !! Thank you, Highly recommended
JOSEPH G. | Expérience généraleVery courteous and friendly staff.
DUANE B. | Expérience généraleKyle is the best
Josh B. | Expérience généraleOur experience with U-Haul on 303 and Northern was great. However just a little disappointed and confused. We rented 2 units and 1 unit we were refunded on when we closed it. Keep in mind that is was at the beginning of that month. We recently closed our second unit and it was at the middle of the month. We were told that we would not be given a refund or even prorated for the remainder of the month even tho uhaul was paid in full for the entire month. Doesnt seem right to not be prorated for the last 2 weeks. We basically gave those funds away.
hannah f. | Expérience généraleLovely clean facility, and wonderful, helpful people
Cheryl C. | Expérience généraleArrived from out of state and was able to get storage and arrange trailer drop off right a way. Staff was very helpful and friendly. The facility is clean and easy to access!
JENNIFER R. | Premières impressionsYour employees were friendly and helpful.
karen h. | Expérience généraleVery knowledgeable staff all of them. I was there one time and one of the staff helped took out my bike rack and i also got the bike rack put in a storage cause i Did not want it in the garage cause my relatives will use it. I do not know who helped me but that staff was so helpful. I will never go to another Uhaul store but Kyle store. All the staff are so helpful.
Elizabeth C. | Premières impressionsBest customer service I’ve ever encountered please take note this facility is really the kindest nicest experience I’ve ever had most businesses are far and few in between this is the model business people should take note clean excellent atmosphere and great management A+++
Kevin B. | Premières impressionsSo glad there were carts to move items into storage units.
Michelle Z. | Premières impressionsThe grounds after entering the RV storage had several large pot holes, sometimes filled with water from the washout area. My unit had multiple screws and hardware that was left over from a previous tenant. Worried about tire puncture.
ed k. | Expérience généraleBrought the family in to compare units. The staff was very polite, professional, and knowledgeable. Made great recommendations and worked with my availability. Will recommend this location based on the employees, best experience!!!!! These guys deserve a raise. I cane in June 13th in the afternoon.
Michael L. | Premières impressionsKeep up the good job
Anton P. | Expérience généraleVery happy.
Chris C. | Expérience généraleEveryone in the office is amazing and they are super helpful!!!
Crystal F. | Expérience généraleWe only needed storage for a few months. We didn't feel the need to go back and check on our belongings, we felt they were safe. Justin was always very professional and knowledgeable. If he's not the manager, he should be!
Elizabeth H. | Expérience généraleThe U-Haul storage location at Litchfield Park, Arizona is a great location by far. I've been utilizing their services for some years and I've always been rendered outstanding customer service. A recognition should be given to their employees for their great customer service and for helping out in any possible situation to make things right, "thank you guys".
Edward V. | Expérience généraleI rented a U-Haul trailer in Casper, Wyoming and moved to Arizona. I then rented a storage unit from U-Haul in Litchfield, Arizona. I had great service in both places. I wish all the businesses I dealt with was as organized as these were. I made reservations in both places, showed up and everything was ready and waiting for me. Thanks U-Haul.
Donna Jean M. | Premières impressionsGreat staff, Clean and very efficient
ROBERT M. | Premières impressionsI was pleased to see how clean, accessible elevator and carts for moving belongings. The online process was very easy. Great experience.
Sonja M. | Online Move InThe cleaning lady actually walked me to my unit and had just cleaned it and warned me right off the elevator about wet floors! I actually wrote a letter to the GM Kiel about her she was so awesome! The only thing that went wrong was my card didn't work after resetting and getting a new card so I have to go back to retry today.
kelly l. | Premières impressionsKyle was always helpful and friendly.
Ron J. | Expérience généraleEveryone is great. #teamuhal
Amber B. | Expérience généraleGood location Very convenient
kevin w. | Premières impressionsThank you Kyle for calling us when needed! Al
Alan C. | Expérience généraleKyle was amazing with my experience. He made it very easy.
Kelli P. | Premières impressionsOnline capabilities are effective and very handy. Kiel is very friendly and provides excellent service. Merci.
STEPHEN P. | Expérience généraleThey were very clear on all the particulars and respectful and friendly.
mary l. | Premières impressionsWe have been so impressed over the years with our storage unit here -- always clean and accessible -- if we ever need a unit again, this location will be our only consideration!
SUSAN K. | Expérience généraleThe cleanest and nicest facility I've ever been in. Would highly recommend to others.
Sabrina L. | Expérience généraleKiel was awesome
Melvin W. | Premières impressionsHelpful staff and clean facility
Tony P. | Premières impressionsStaff was courteous and professional.
rebecca s. | Expérience généraleThank you Keil for your help with closing our account yesterday!
JOHN P. | Expérience généraleY’all kept the facility very clean and help me out with any problems I ever had.
Richard M. | Expérience généraleStaff are cordial and friendly as always. Thanks for your excellent help.
jerre m. | Premières impressionsThe staff was very accommodating and helpful.
janet b. | Expérience généraleThe customer service was excellent. They explained the rates, showed the unit, and provided hours of operation.
Sarah C. | Premières impressionsBoth Kyle and Conner were very helpful, knowledgeable, courteous and professional. Excellent phone pre-arrangements and move-in experience rating is well deserved. I Highly recommend to others.
Charles T. | Premières impressionsSo far so good good customer service no complaints
stanford v. | Premières impressionsWhen we contracted for the storage unit, the computer system was malfunctioning. I hope that system has ben fixed.
David J. | Expérience généraleThanks
David S. | Expérience généraleVery fast service at checking in and getting a storage unit. Very helpful workers here
Mario S. | Premières impressionsThe staff was extremely nice and made the process easy.
CRYSTAL V. | Premières impressionsI like the air-conditioning and the clean surroundings.
sadie h. | Premières impressionskyle was very nice and helpful. Good customer skills
Ronald C. | Premières impressionsGreat facility, always clean with a friendly staff.
Nathanpaul M. | Expérience généraleVery good service and professional
betty h. | Expérience généraleThe guys there went beyond to make sure I was taken care of and to make sure I was in a unit that would fit my needs and helped out when they could so thank you guys very much for all your help.
Robert W. | Premières impressionsEven though i arrived 15 minutes before closing, the young man who assisted me had exceptional information regarding my needs. I got the storage unit i needed, location was perfect, & so was the disco
Sheri B. | Premières impressionsIt was very easy. Luis was very helpful when I called and inquired about a unit, as was the young man who help me when I arrived.
rebecca s. | Premières impressionsKiel, the manager was very pleasant to work with and professional. The building was very clean and the area we rented was very well cared for. Much, much better than the last place we rented.
JOHN M. | Premières impressionsCustomer service at the location was excellent. Very helpful and treated me exceptionally well. The facility was very well kept and inviting. Very impressed and will recommend location to others.
CHARLES R. | Premières impressionsHave never used a U-Haul storage facility before - but Kiel and John are both great! They are so pleasing to work with. The container was unlocked and ready for me when I got there. Awesome!
DONALD G. | Premières impressionsBest UHaul staff we have ever met. We are 40 years military between us and the level of customer care with this Uhaul is one of top notch.
Billy M. | Expérience généraleThere was a little trouble in the beginning accessing my storage late hours of the night. The staff was great and very apologetic for what happened. Keil and staff were great thank you so much!!!
Lynetta F. | Expérience généraleVery nice staff and convenient to our home.
MIKE D. | Expérience généraleConnor is great taking care of the customer.
Roberto c. | Premières impressionsVery consistent facilities and rentals.
ray m. | Expérience généraleI will use Uhaul for any moving needs.
Joyce W. | Expérience généraleVERY pleased with the service and facility.... have recommended to several friends.... will return...
Tony P. | Expérience généraleExcellent service à la clientèle.
sterling r. | Expérience généraleVery clean and easy to access.
don c. | Premières impressionsThis place needs a manager. To step up an put some rules in place an check the work the others perform
David C. | Expérience généraleI rented for 6 years and had no problems
DEBRA R. | Expérience généraleFacility is well-managed and maintained, with several options to meet your storage needs. Staff is friendly and helpful. It can sometimes be hard to reach by phone, but keep trying.
brad t. | Expérience généraleThe lights right in front of our unit were not working the entire year we were renting. The day we moved out, men were working to fix the light.
pennylynn m. | Expérience généraleExcellent service à la clientèle
JEFFRY Z. | Premières impressionsNothing to do with the litchfeld place but when I made my reservation with the lady one the phone not sure how but it didn’t get into the Allie system but I had a reservation email.
Tiae' E. | Premières impressionsS.O.
genoa h. | Expérience généraleCustomer service was exceptional!
Adel N. | Premières impressionsHad no problem
BRIAN B. | Premières impressionsWhen I vacated the unit I was renting, it was a quick transaction and I was on my way.
Cynthia C. | Expérience généraleMet all of my needs and answered all of my questions throughly.
Amie P. | Premières impressionsWe were very happy to find a covered storage at a fair price , service was fast and efficient
gretchen g. | Premières impressionsGreat service. Lots of selection.
Christian B. | Premières impressionsExcellent overall.
Manuel C. | Expérience généraleThe person at the desk was great. Isiah was very helpful and nice. He is a real asset to the facility.
JD D. | Premières impressionsgreat place
lashaina h. | Premières impressionsThe gentleman that assisted us was very friendly, professional, and helpful. He physically showed us where our unit was located and explained all other benefits that UHAUL offers. Well done UHAUL!
joe v. | Premières impressionsIt would have been helpful to have lighting actually within each individual unit.
carlton d. | Expérience généraleThe staff and manager of this particular U-Haul location were absolutely wonderful all the way threw. One of the best overall business experiences I've had. I can not say enough about them! Thank u
jason w. | Expérience généraleEverything was great!!
Manuel C. | Premières impressionsIt's very hot in AZ so people would like to work before the sun comes up. The facility opens at six. It's starting to get hot. Earlier gate access would be great.
RICHARD W. | Expérience généraleI rented climate control which was perfect for my valuable to protect from heat. Everytime I was there Lupita was always cleaning, inspecting and very nice to everyone. I would rent again if needed
Carol M. | Expérience généraleAlways have a great experience with uhaul. The customer service is the best! Give all of them a raise!
Henry S. | Premières impressionsGreat place with great services.
Henry S. | Expérience généraleVery safe and clean place.
jerry v. | Expérience généraleGreat help all around
Leurik C. | Expérience généraleI don’t like that you can’t use any other lock than the round ones feels like a scam to make you buy these from you.
robert m. | Premières impressionsGood attitudes and very customer service oriented even in the 119 degree weather. thank you for being the calm in the midst of our stormy move!
Sandra i. | Premières impressionsExcellent facility.
Francis M. | Expérience généraleEverything went smoothly with my storage unit rental. Alk personel working were very professional
burnis w. | Premières impressionsI have been a customer with the Litchfield Park uhaul location for a long time. Their staff will do their best to accommodate you and give you the best service even when they are short staffed.
Edward V. | Premières impressionsPerson that helped me was not very friendly.
Scott C. | Premières impressionsgreat experience at this location. personnel very attentive and professional.
HUGO P. | Expérience généralePleasant efficient counter crew that worked through the process quickly
Randy H. | Premières impressionsEverything was fine
Timothy G. | Expérience généraleTop notch employees and super clean and safe facility.
Rochanne H. | Expérience généraleMerci!
David S. | Expérience généraleEverything worked out fine,
Francis M. | Premières impressionsI had a very great experience and I will recommend this location to anyone.
Deborah A. | Premières impressionsSome issues with employees knowing how to work the reservation system.
kevin g. | Expérience généraleGravel and dirt lot makes for dust covered vehicles especially with street sweepers stirring it up. Entry gate left open often. Anyone can drive in.
Glenn B. | Expérience généraleBest storage units and customer service I’ve had and this is my 9th time moving!
Shawn T. | Expérience généraleLe meilleur
Randall O. | Premières impressionsThis location did and provided everything that they said they would and on two occasions they went the extra mile. U-Haul Moving Litchfield Pk Hassel free experience after a cross country move, thanks
darnell d. | Expérience généraleGreat facility. Would use it again if ever needed.
Sid R. | Expérience généraleExcellent facility! Staff always professional! Best of all, the cost good and reasonable!
thomas A. | Expérience généraleI have nothing but good things to say about this U-Haul. The place was always clean and open when I needed to move stuff into or out of my storage locker. Price was right and the service was great.
Scott S. | Expérience généraleOverall it was a great experience. My belongings had been storage for nearly 2 years and by the end of it you couldn't tell. They were clean and kept at a cozy 80 degrees.
donald m. | Expérience généraleMerci
Evelyn K. | Expérience généraleThe entire staff at this location was very friendly and extremely helpful. A great example of what excellent customer service should be patterned after.
Jim B. | Expérience généraleThe process of getting a storage unit went very smoothly. The unit was cleaned right away and available for me. I also purchased many boxes there as the prices are better than other stores.
celia j. | Premières impressionsThe tenant with the road cleaning equipment has damaged the area around the clean out area causing a constant chuck hole with water in it requiring a red warning marker.
edward k. | Expérience générale