Customer Reviews for U-Haul Moving & Storage of Lodi

3909 évaluations

450 N Cherokee Ln   Lodi, CA 95240

(209) 368-7148

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(209) 368-7148

450 N Cherokee Ln
Lodi, CA 95240

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

BARRY C. 
Évaluation :
2

Never received the email receipt of the rental.

PHILIP S. 
Évaluation :
5

The employees are very nice and respectful they have excellent service....

MORGAN P. 
Évaluation :
1

Poor service and dishonest individuals!

MOHAMMAD B. 
Évaluation :
1

First of all I was supposed to go to Lodi which was about 40 miles further than I made the reservation for. The day before, I received a call saying the location I requested didn't have the trailer. Or anywhere near.

Josejuan M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jon W. 
Évaluation :
1

I was charged for two rental periods and I only had the truck for one rental period.

GRETCHEN F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CINDY S. 
Évaluation :
2

Do a better job explaining the process with empathy. What happens if someone doesn't have a smartphone or doesn't want to use their phone to do business.

CHRISTOPHER O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leslie F. 
Évaluation :
5

I have not received my completed statement for the final amount of rental. I was told it would be sent to my email. This is the 2nd time in 2 months I have not received my invoice for final payment

SPENCER P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RANDELL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff J.  |  Expérience générale 
Évaluation :
3

U-Haul truck's air conditioning wasn't working.

Tzegyi V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Scott J. 
Évaluation :
5

Well stocked with moving and packing supplies. No empty shelves. Friendly desk staff.

John G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lupe S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NIXON W. 
Évaluation :
3

The driver side mirror was so lose it was about to fall off not safe for driving . and the dolly wasn't latched properly and fell while driving and I'm sure I was charged even though I didn't use it . I only used it for 3 hours just to move a couch not worth the price .

Lindsey B. 
Évaluation :
5

Very fast and easy u-haul rental. I love this location. No problem picking up or dropping off.

LETICIA K. 
Évaluation :
5

Easy and straight-forward check in process.

John B. 
Évaluation :
3

You all need to confirm vehicles further out then 48 hours. It is a terrible experience currently. Do you not know how to manage assets based on schedule? Pathetic.

OWEN H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATTHEW W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacie Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANNON H. 
Évaluation :
5

Excellent customer service the cleanest trucks the nicest people just the all-around best place to go. I am really looking forward to the next auction and when I do need storage I will definitely be coming here because it looks very safe and secure

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

clifford K. 
Évaluation :
5

Merci

David S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

giovanni m.  |  Expérience générale 
Évaluation :
4

Monitor your reps. And get rid of the bad ones

JOHN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN W. 
Évaluation :
1

Pick up - they changed my location the night before - further from my home. drop Off : no line, no one there waiting. Employee took the keys and said thank you and said we didn't need to do anything else. Returned it Sunday- 1 day early. it's Tuesday and still not checked in. Got charged a fee for being late since they didn't check it in. Still waiting for refund. Tried for 2 days to reach live person at the location and the 800 number - finally chose stolen vehicle extension to get a live person. Very frustrating overall experience.

Jaime S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fermin G. 
Évaluation :
3

My experience would have been better if I was given a receipt at the time of checking the vehicle in and the customer service of the associates in the store

Nichole P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIE K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HARRY B. 
Évaluation :
5

We had a great experience. The employees were helpful and efficient.

CHRISTINE O. 
Évaluation :
5

Great Service !

Michael S. 
Évaluation :
5

I'm satisfied nothing needs to done at all.

Johnny C. 
Évaluation :
5

Over all great experience, outside of truck was filthy, windows and mirrors so extremely dirty. I still haven't received my final total from when I return the truck. Still waiting, not happy about this part.

Aaron H. 
Évaluation :
1

Poor customer service, I was called 30 min after rental was supposed to be returned and verbally threatened by the u-haul employee of 150 $late fee .she stated that I'd be charged a full day and needed it returned in 2 hours.. we will never return to this location zero people skills!

DAVID W. 
Évaluation :
4

My truck wasn't ready for contactless pick up when I arrived

Christian P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BILAL A. 
Évaluation :
5

Trailer had many rocks (~ 3/4 in river rock) in it left over from a previous rental.

Donald S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSA E. 
Évaluation :
3

Did not receive ending invoice. They said they would email it to me. Did not receive it

RAYMOND H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JUDITH D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EDGEL B. 
Évaluation :
3

When I called the day before and reserved my order, but get there next morning to pick up truck and dolly to be told they didn't have my dolly in not good business practice.

Foxx M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay K. 
Évaluation :
3

The attitude of the staff at this location needs to improve. They act like they don't want to be there and it shows in their customer service.

VINCENT R. 
Évaluation :
4

Julie in the rental office was professional and engaging. She handled all my requests and was friendly to boot. She was the highlight of the rental experience.

Matthew H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

renee H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacqueline G. 
Évaluation :
4

The staff is always helpful and kind. So just keep it up.

RICHARD M. 
Évaluation :
2

Tina Marie is rude to customers (not the first time she was rude to us). Would not help us return truck even though they were still open. She said they stop helping people at 6, although they are open till 7.

TODD B. 
Évaluation :
3

Website says I could return after hours, but the location I returned to charged me a 20 $after hours fee.

JESSE M. 
Évaluation :
5

The staff were super friendly and helpful and had my truck ready fast. They made the whole experience painless and convenient

CHARLES R. 
Évaluation :
5

Nothing. Everything was great

VICTORIA C. 
Évaluation :
3

I was told I could not return equipment after hours, with no explanation as to why. I had to leave my car on the premises all night until I could return the truck in the morning.... there are signs all over the property offering night drop. If after hours drop off is not allowed, remove the signs... if after hours drop off is allowed, then the team needs to be informed.

MICHAEL M. 
Évaluation :
5

I can't think of anything.

ROBERT M. 
Évaluation :
5

As always this is and as far as I can see will continue to be my absolute favorite U-Haul of them all! Chanel the manager is amazing she is very easy to communicate with and makes renting the trucks very pleasurable. Also she has a very well-trained well-mannered team that are also all just as helpful as she is way to go U-Haul

ROBERT L. 
Évaluation :
5

Have more people working there like 2 to 3 more that would be nice

clarence B. 
Évaluation :
2

There was no walk around and the windshield was so dirty we had to pull over and clean. The gas tank was not full so it made it harder to replace the gas just right therefor charged a 20 $fee. We used the truck from 7am and returned at 7pm same day and were charged 21 200 $. That is highway robbery.

PAMELA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANNON H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sam P. 
Évaluation :
5

I was told I could drop off in Lodi and without asking me I was changed to Stockton. Then it took 45 minutes on the phone with customer service to straighten that out. The person that took care of that problem was very helpful and nice and quickly efficient. (after being transferred around first)

BOBBI K. 
Évaluation :
1

Customer Service is so nonexistent at this specific location! The manager was very rude and disrespectful! All the employees were just sitting down, and seems like “they don't care” I would never go back to this location, I wouldn't suggest anyone else to come to this location.

ELIZABETH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl B. 
Évaluation :
5

Nothing service was excellent thank you

MICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris C. 
Évaluation :
5

Poor customer service on Sunday morning. Angry customers, only one employee at the counter, and she act like she didn't want to be there. She left her station for almost 15 minutes, while customers waited. Wasn't helpful at all. Overall experience that day was not good. And lastly, the trailer we reserved online wasn't even available!

NANCY H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID A.  |  Expérience générale 
Évaluation :
3

They need more than 1-person taking care of customer on a Friday afternoon. Employee was arguing with the customer in front of us and it went on more over 5-minutes. Then, after reserving online, I still had to go through the whole process over again. Uhaul has a monopoly on truck and trailer rentals so I guess that they can do whatever they want at the rental locations and they know it. Sad

PETER R. 
Évaluation :
2

My comment is , there is no maintenance And also the treatment at the reception, is not good. staff of the work team are not friendly nor do they do to help

Adrian R.  |  Expérience générale 
Évaluation :
5

Awesome

BRAD C. 
Évaluation :
5

Always use this location even if I need to drive more miles. Great people

LARRY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY H. 
Évaluation :
1

I was told the total amount to be charged would be one thing and when i got my bank statement it shows i was charged two amounts not just one. Thats the second time youve done this.

STEVE G. 
Évaluation :
5

I was satisfied with the complete rental experience

Robert N. 
Évaluation :
2

You force facial masks. Otherwise you do not take care of them. That is breaking the law. The mask wearer is NOT breaking the law. Mask wearing is NOT law. Understand the law, and people's rights. One thing that has helped me... thehealthyamerican.org

PATRICK A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janie H. 
Évaluation :
1

Better customer service.

JOSE M. 
Évaluation :
5

A great experiance.

Jay K. 
Évaluation :
2

Customer service needs improvement. Never asked if we needed additional rental items. Was not pleasant at the front counter and did not assist us with the check out of the vehicle using the online process. This location was very clean but not inviting.

DOREEN C. 
Évaluation :
5

Julie was awesome. Got me in and out Pronto. Merci

Eric M. 
Évaluation :
5

THEY MADE IT EASY.

Cathy M.  |  Expérience générale 
Évaluation :
4

When I called to book the u-haul, the lady who took the call was rude.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joan O. 
Évaluation :
4

Everything went as expected. Very good experience, will return in future.

randy paul B. 
Évaluation :
5

The move in process message mentioned a lock would be inside the unit when I arrived. I brought my own so it was not an issue. I reported this online and only hope I do not get charged for it when I move out. Other than that everything else was perfect and easy without interaction in person with anyone.

Dianne M.  |  Online Move In 
Évaluation :
3

Only down side was the office would close before they said online

BROCK W.  |  Expérience générale 
Évaluation :
5

upon returning equipment it would be nice to have a staff member greet you outside to direct you where to park equipment. This is no big deal but would be nice. This location has a helpful great staff.

RICHARD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Z.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

steven t.  |  Premières impressions 
Évaluation :
2

I picked up the truck on a Saturday morning. When the paper was complete i was told the truck was outside the door. There was no walk around performed and the truck had 1/4 tank of gas. I returned the truck with a 1/8 of a tank left in it and was charged 60 $for refueling the truck. I feel this is excessive and was not happy.

TODD C. 
Évaluation :
5

I was very satisfied with the service.

CYNTHIA R. 
Évaluation :
5

Excellent service, and very professional.

James W. 
Évaluation :
5

Tinamarie was outstanding to work with and was so very helpful!! I saw someone being very rude to her and then right after that greeted me with a smile and everyone else working there was so very busy and seem to be happy to do so. They were all working with a smile trying to help everyone and believe me there was a lot of people thank you again U-Haul!

david anthony S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RICHARD M. 
Évaluation :
5

Thank you for giving us a free month after there was an issue with which storage unit we were supposed to get.

kimberly d.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Damion M. 
Évaluation :
5

very easy and simple.

TASAWAR H. 
Évaluation :
3

I wish that there's more parking space for us customers coz it's not safe to just leave your car in the street especially if you have have long hours of rental, if they have empty parking space from their rental trucks that they are not using I just hope next time they should offer that to their customers...

RIA A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

april j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yuriy u.  |  Expérience générale 
Évaluation :
5

Julie in the Cherokee, Lodi, ca office has left an impression on me. Over the years she has been very helpful to me when I needed it. Thank you u-haul for keeping my items and memories safe. Julianna Hart & Liberty Belle 2021

JULIANNA H.  |  Expérience générale 
Évaluation :
5

From Canyon Country CA Uhaul to Lodi CA Uhaul my experience was above and beyond excellent. We received assistance with our storage and as we came in late the Manager moved a vehicle and turned on the lights to make our late unload safer. Thank you U haul.

Tonya W.  |  Premières impressions 
Évaluation :
5

Employee's always greet and helpful and friendly

William b.  |  Premières impressions 
Évaluation :
5

Shanel was very friendly, she help me make the right decision on which storage to get which was a perfect fit. You have a very knowledgeable staff and I would recommend you site.

monica w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corina R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john f.  |  Premières impressions 
Évaluation :
5

Happy I went with U-Haul Storage again. Great service and facility for a fair price!

Monica P.  |  Premières impressions 
Évaluation :
5

Very nice people there to help me when there were questions

ROBERT B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mary elaine v.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian G.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

gerardo r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

teresa t.  |  Expérience générale 
Évaluation :
4

Initial check in process was slow. Personnel was friendly and helpful.

linda w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen J.  |  Expérience générale 
Évaluation :
5

No Comment

randolph h.  |  Expérience générale 
Évaluation :
5

Best storage operation I’ve seen. It just works

Chuck H.  |  Expérience générale 
Évaluation :
5

Our move in was smooth and easy. Customer care was great .

felix b.  |  Premières impressions 
Évaluation :
2

Monthly rates were raised on 3 different occasions while I had my unit. Aside from that the employees would call obsessively everytime a payment due date came around. Never rent here again.

THOMAS ALAN B.  |  Expérience générale 
Évaluation :
5

Great customer service, great price and quick process. Would highly recommend. They cover all your moving needs.

shawna v.  |  Premières impressions 
Évaluation :
5

I had no issues with the truck, only with some of the roads in some of the states we passed through. Haha. Other than that the drive was perfect and the truck worked just fine!

Mikah T.  |  Premières impressions 
Évaluation :
5

Aucun

Rose R.  |  Expérience générale 
Évaluation :
5

Julie is a great asset to the company. We always get great service from her. Other manager (blonde lady) is not as friendly or to the customers as she should be. But OVERALL the staff is very good.

Debbie H.  |  Expérience générale 
Évaluation :
5

Pleasant experience.

ronald r.  |  Expérience générale 
Évaluation :
5

Friendly and helpful employees. AAA++++ Everything went smooth. Thank you so much!!

AMY O.  |  Premières impressions 
Évaluation :
5

Very helpful and friendly staff.

Michael Z.  |  Premières impressions 
Évaluation :
5

Chanele went above and beyond to help me resolve my storage problems.

Sally E.  |  Premières impressions 
Évaluation :
3

It's unacceptable to reserve a truck and not have the reservation kept come move day. Customers don't have enough flexibility last minute to drive an hour+ out to pick up. Needs improvement!

Cassandra F.  |  Expérience générale 
Évaluation :
5

I was very pleased with the service I received when I left Kansas and also with the service when I arrived in California.

Gayle Y.  |  Premières impressions 
Évaluation :
5

Friendly staff AND helpfull

Stephen J.  |  Expérience générale 
Évaluation :
5

Really nice people. Easy in and out. Clean. Friendly.

Chandler P.  |  Expérience générale 
Évaluation :
2

-Dark haired lady who rented us the space was great - The blonde ladly with the sleeve tats who checked me out was RUDE. I was wasting her time and we were the only ones there.

Jame J.  |  Expérience générale 
Évaluation :
5

Great Staff! Julie is the best! She is a true asset to the company. We have been regular customers for years.

Debbie H.  |  Premières impressions 
Évaluation :
1

You guys took the U-Haul back with all my stuff in it and i only had it for three maybe four days I am yet to receive my items from you guys if my items are unretrievable expect full compensation

Rebecca D.  |  Premières impressions 
Évaluation :
5

Merci

paula t.  |  Expérience générale 
Évaluation :
5

Everyone was super helpful

shannon s.  |  Expérience générale 
Évaluation :
5

Thank you! Everyone that I've worked with has been very helpful. I used UBoxes to move. Delivery was great. Moving help was great. Everything got there safe. Happy we moved with the help of U-Haul.

Elizabeth S.  |  Expérience générale 
Évaluation :
1

Refund my money for the month I didn't use. Why take out 98 $for April, I close my storage before April begins, yet you keep my 98 $. You guys are ripping people off.

WAYNE W.  |  Expérience générale 
Évaluation :
4

Good service

LEONARD G.  |  Expérience générale 
Évaluation :
5

She did a great job lovely facility

Enrique V.  |  Premières impressions 
Évaluation :
5

The staff at U-Haul storage in Lodi California and they are very knowledgeable very courteous and there storage Spaces are clean and I just love the staff there yes I would recommend them

Mary R.  |  Expérience générale 
Évaluation :
5

Friendly/helpfull staff

Stephen J.  |  Expérience générale 
Évaluation :
5

Merci

Anthony S.  |  Expérience générale 
Évaluation :
5

Very happy ,friendly staff

Stephen J.  |  Premières impressions 
Évaluation :
5

Love this location, always well taken care of! Staff is great, storage manager Julie is very efficient and helpful as well as all the guys who work there.

DEBBIE H.  |  Premières impressions 
Évaluation :
4

My only complaint is that I received two past notices one to my current address and another at my moms address. Which she did not like at all.

BELINDA T.  |  Expérience générale 
Évaluation :
5

Good friendly clean.

Benjamin M.  |  Premières impressions 
Évaluation :
5

Greatly appreciate the personal remote control for entrance and exit. Very affordable prices for units and supplies.

Dan H.  |  Expérience générale 
Évaluation :
5

Excellent customer service would recommend Lodi U-Haul to all my friends and relatives personnel was very well informed about everything Well mannered and very courteous thank you

Mary R.  |  Réservation 
Évaluation :
5

Very friendly employees, prompt service, would return!

kyle t.  |  Expérience générale 
Évaluation :
4

Thomas in south lake tahoe was extremely helpful, BEST customer service I've ever had! All other staff that I spoke to were very professional and helpful. Merci

MARK D.  |  Réservation 
Évaluation :
5

This facility is well maintained and the Staff was professional and very friendly and worked to answer all my inquiries Because of them I will only use U-Haul in the future

DYZAN K.  |  Expérience générale 
Évaluation :
4

no feedback

Robert W.  |  Expérience générale 
Évaluation :
5

Everyone was so helpful from the time i checked in until the time i checked the truck back in. Really nice people work there!

Lynn C.  |  Réservation 
Évaluation :
5

Friendly people and great service

Gabriel P.  |  Expérience générale 
Évaluation :
1

.

meagan b.  |  Expérience générale 
Évaluation :
5

Great staff and facilities

Gabriel P.  |  Expérience générale 
Évaluation :
5

I love the stafff, they are always friendly & helpful. When it seems like they are under staffed they always apologize for not servicing you sooner. I will always use this store!

Wendi G.  |  Expérience générale 
Évaluation :
5

great place!

shannon s.  |  Expérience générale 
Évaluation :
5

We rent from this location all the time. Great staff! Julie, the manager is great to work with. Young guys are all very helpful.

DEBBIE H.  |  Réservation 
Évaluation :
5

Everything went very smoothly from renting the truck in San Francisco and returning it to Lodi.

pat o.  |  Réservation 
Évaluation :
5

Overall great experience

Valerie V.  |  Expérience générale 
Évaluation :
4

A little pricey!

Cindy L.  |  Expérience générale 
Évaluation :
5

Very helpful, very polite!

GEORGE V. R.  |  Expérience générale 
Évaluation :
2

I am still waiting for the 200 $that was taken by U-Haul from my bank account to be refunded to me. It has been weeks now that I have been struggling and living in a tent in the woods because of this.

carrie s.  |  Expérience générale 
Évaluation :
5

I have used this facility for moving and storage for over 20 years. Only once was there an issue and it was resolved quickly. Merci.

Tamara T.  |  Expérience générale 
Évaluation :
5

Customer service and good old fashioned everyday common courtesy are big at this office - everyone not only helps you out but seems eager and willing to do so.

DANIEL M.  |  Expérience générale 
Non reviews have been submitted for this location.

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