Customer Reviews for U-Haul Moving & Storage of London

9 996 évaluations

112 Clarke Rd   London, ON N5W5E1
(Just South of Trafalgar)

(519) 452-3390

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(519) 452-3390

112 Clarke Rd
London, ON N5W5E1
(Just South of Trafalgar)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Le client n'a pas laissé de commentaire.

Emily M. 
Évaluation :
1

I got changed for additional gas . And I took the vehicle full

ERICKENRIQUE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Virginia L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID P. 
Évaluation :
5

Easy to find as we dropped the truck off at night. Very satisfied.

Susan K. 
Évaluation :
5

Maybe you should have questions about your employees. The place wouldn't be as good as it is without them. They are excellent also and I would like to give them a thumbs up.

ORSOLYA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BERT A. 
Évaluation :
5

Cabs in the trucks could be a little larger for people over 6' and 250 lbs other than that I have no complaints.

GORDON R. 
Évaluation :
5

Lady at the counter was quick and helpful. Satisfied with this location. Last visit at Royal windsor Dr, Mississauga was not good.

USMANGHANI K. 
Évaluation :
3

Despite being at the peak of omicron covid the staff there walked around without masks. The woman who helped me wore it above her nose for the last part of our encounter. The cost of a one way trip to toronto from london was ridiculously expensive.

BRADLEY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kashif N. 
Évaluation :
5

I've rented from this location twice and the staff are very efficient and helpful! The girl that assisted me this time was even right on point with the number of KMs I will use based on my trip.

MUZHDA A. 
Évaluation :
5

The best u-Haul location we ever dealt with. Thx to Fatima for great management

KHALED E. 
Évaluation :
5

The best u-Haul location we ever dealt with. Thx to Fatima for great management

Khaled E. 
Évaluation :
5

The best u-Haul location we ever dealt with. Thx to Fatima for great management

VIA C. 
Évaluation :
5

The best u-Haul location we ever dealt with. Thx to Fatima for great management

KHALED E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark E.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

EunHo K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

W-LARRY B. 
Évaluation :
4

The trailer was very slow rolling. I have rented from this location before but with a barn door style. This current rental was old style roll up door. Travelling with the same truck and exact same load fuel mileage decreased significantly. (4mpg) over. 2400 km trip maintenance needs to be improved.

CHRISTOPHERD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEONARDM B. 
Évaluation :
1

I have to clean all the snow from the truck. Took me 30 mins. And no windshield fluid too

Harbux C. 
Évaluation :
5

*****

TAMAS PETER A. 
Évaluation :
5

Always nice and helpful

SHANNON M. 
Évaluation :
5

Manager was very helpful and customer service oriented!

ROI M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT V. 
Évaluation :
3

Your on line equipment pick up system is useless. I ended up having to go to the counter anyway. 40min wait. All the info put in the online system was not attached to the reservation. This will have to be pretty screwed up before I come back

RICHARDB G. 
Évaluation :
5

I believe my rental experience was with Stella at the Clarke Road location in London Ontario. She was INCREDIBLE. She fully understood my needs and took care of every detail to help me on my way safely. Also worth noting, the fellow who helped me upon return was equally amazing. I will highly recommend this location! Thank you so much!

India H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD R. 
Évaluation :
1

Line up long. Card payment readers rarely work. Trailers lights some aren't working. Customer service is excellent though

Earl H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALYXA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hugo C. 
Évaluation :
5

Just keep up the good work

JERRAN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS P. 
Évaluation :
1

Get things more accurate with gas gages … I was charged $18 dollars after I filled up as I supposed to bu some one there said it's 1/16 less which impossible to argue… it wasn't about the money it's a principle

Aleksander L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Justin T. 
Évaluation :
4

When we moved it was snowing, and the snow tracked into the back of the truck made the aluminum floor very slippery. We had a couple of slip and falls. It would be a good idea to have anti-slip mats available for wet and snowy weather.

Andrew W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH B. 
Évaluation :
5

Equipment was clean but the wiper blade was not working properly on the driver side had a very hard time driving up to Barrie Ontario in the snow truck needed a new wiper blade which I did not know this at the time. I did point it out to the person when I return the truck it needed a new wiper blade

Ronald R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLASRANDLE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTA B. 
Évaluation :
5

An ice scraper for the windshield would be helpful for the winter months

ROGERM M. 
Évaluation :
5

S.O.

Shiva D. 
Évaluation :
5

The young lady that looked after me was awesome she sure new her stuff

PAUL R. 
Évaluation :
3

Ideally, on a cold day, it would be great if the vehicle was prewarmed for the customer. It was frustrating that I had to request a snow brush to remove accumulated ice/snow on the windshield in order to get the wipers usable. Also, the engine oil warning lamp was on the entire time I drove the vehicle. It would be good if your staff had the time to take a couple of minutes with each renter to point out vehicle features so that they're not left not looking in heavy traffic for a dashboard switch.

CRAIGR M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Max T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jarrod B. 
Évaluation :
5

Excellent and friendly customer service

FIONAS S. 
Évaluation :
5

Young lady who help me was nice and helpful. Myself I have a disability. She grab the trailer like she was wondering woman .I wish I new her name .she around late twenty.

MARK C. 
Évaluation :
5

Items at checkout out perfectly placed. So glad mattress cover was re considered. Definitely needed

ROBERTS W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HYUNWOO L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSLYN H. 
Évaluation :
5

I had an issue with the after hours return of the vehicle where the odometer reading I entered upon checkout showed less than the reading before I picked the vehicle up. The system would not allow me to complete the online after hours check out form since it kept showing an error on the odometer reading. I emailed uhaul with the screenshot of the odometer reading and the explanation, and received a reply immediately assuring me that they had they appropriate information. Amazing customer service even when technology failed!! Thank you!! 😀

DONNAH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEIGHCAMERON D. 
Évaluation :
1

overcharge on Mileage. . I never checked, which is what I need to do in future, but not wit U-Haul.

CLAUS F. 
Évaluation :
4

The windshield was very dirty on the inside, and it made it difficult to drive at night because the oncoming headlights caused dangerous glare. I had to stop and clean the windshield as best I could because I was worried about getting into an accident. The truck was fine other than that.

Andrew W. 
Évaluation :
5

Thanks for the best service always…..very good staff…

PARAMVIR A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Wyatt K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLINA D. 
Évaluation :
1

Don't lie to customers, don't accuse them of things, don't leave them stranded.

DALE C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTHONY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia D. 
Évaluation :
5

Very professional. In and out in no time flat. A pleasure to have been a customer.

GARRYWAYNE T. 
Évaluation :
5

the guy who helped me was really friendly and professional

MAR'YAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARREN W. 
Évaluation :
2

I almost always have to line up even when I do Everything ahead of time so I can Walk in, get my keys, walk out. Also, I now Need to make a special second trip back tomorrow to drop off the key because their key drop was busted

SHELBY T. 
Évaluation :
5

The service was very friendly and helpful. I was very pleased

Franklin N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler N. 
Évaluation :
2

You NEED to improve your telemarketing system to have a better customer service. Waiting for more than an hour is not aceptable in a bussines. Now with your app is horrible !! Make more easy ways to get the truck after hours. We have enough stress with a moving to have to deal with your app!!!

Aaron L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JENNIFER H. 
Évaluation :
5

The unit was great but the prices went up and I shopped around and found the same size for less than half of what I was paying. So I moved

TRACY W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ENRILSON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia H.  |  Premières impressions 
Évaluation :
1

They charged extra 80$ from me even after filling the fuel I used

CYRIL V. 
Évaluation :
3

The only good thing about the rental was the customer service woman. She was excellent. Handling multiple customers and phone calls all by herself because you never have enough people. I was told by another worker to leave my keys and boxes in the truck. Then, 2 days later spent an HOUR on told waiting to tell someone (after they left a message saying I hadn't returned the truck) that it was in their yard. Then, I got a call today about the boxes I rented. She couldn't find my order or what truck I even had! I'll hire movers again before uhual. Total joke.

JENNIFER H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristian F. 
Évaluation :
5

The first trailer I started to attach had low air in 1 of the 4 tires so I quickly got another one. Glad I checked or it might've been a longer or more gas guzzling kind of day. There was a young guy who helped me attach the trailer and the safety chains, very good guy. One thing that was frustrating for me that was not related to the Clarke Rd location but the entire Uhaul experience this time.... I needed to leave early but also had to buy a receiver for my hitch as I left the other two at different location! The Clarke Rd's store interface with the Uhaul website didn't say they carried any equipment so the central booking Uhaul website system sent me to the London central location that carried the receiver. They open 1 hr later. I had to simply take my punches there. However, when I got the Clarke Rd location and waited in line to acquire the paper work, I see they had much more equipment than the London central location and 6 receiving hitches sitting there! Therefore, some simple webpage corrections/interactions would have made this rental perfect. No complaining, as I'm the tool that had to buy the 3rd receiver, but just observing that I could've done a one stop shop. Of note, I did call the 1800 number and the nice but aloof person said they cannot comment on any peripheral equipment, only rentals. Cheers and Merry Christmas

Timothy W. 
Évaluation :
3

I was frustrated that it took 45 minutes to pick up our truck. I opted for the online option yet we were unable to fill in any of our information until the location opened at 9. I thought the whole idea of doing it onlinewas that the location didn't need to be open and we could get the truck anytime. It threw off our whole schedule to start so late.

Laura O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAUL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abraham F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Elnaz A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HAMID H. 
Évaluation :
4

Extremely busy location with only one person working in the office. The clerk was fantastic to handle the volume of customers on her own as well as she did however the process may have been a bit quicker if there had been 2 or 3 clerks working.

sigrid N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MUHAMMAD N. 
Évaluation :
5

Excellent customer service!! Absolutely no delays. Very friendly and helpful staff. Great experience from beginning to end. Thank you to each and every one of you, who helped us make our move a huge success. Will highly recommend your team. Wishing all of you a very Merry Christmas and a joyful New Year.

KIMBERLEY M. 
Évaluation :
5

Always rented at this location and recommended to friends and family. Excelente customer service thank you.

ESTEBAN E. 
Évaluation :
1

Dirty windows inside, and fuel prices are to much

VAUGHAN D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anne C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARRYF W. 
Évaluation :
5

Excellent service à la clientèle

jermaine A. 
Évaluation :
1

My storage leaked, I paid for 7 months of storage and what I got was 75 % of my stuff covered in mold.

Jenniffer D. 
Évaluation :
5

My experience was extremely delightful in an extremely difficult time. The staff made me feel welcome and comfortable. Fatima was the most amazing assistance to me. Stella was awesome out in the yard the minute and second I look confused she was there and came out of nowhere both times :) they both made me feel extremely welcome and made me laugh in a very rough time of my life. All the staff was very friendly and smiling constantly and always happy it seemed like. I would recommend this location to everybody I know and I will use this location again.

MELISSA T. 
Évaluation :
5

Great staff. Very helpful

DONALDE Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SCOTT R. 
Évaluation :
5

Maybe you should start working at 7am on Sunday, because the online protocol of returning equipment is some confusing.

Jorge V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITHJ J. 
Évaluation :
5

Not today

Terensio I. 
Évaluation :
2

No one to show me where the truck was at pick up. Just go find it yourself. Over charged on kilometers and said they would email me a bill. Which I never got. Had to wait for 15 minutes for someone to show up at drop off. What happened to your level of service?

ROBIN K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BETTY V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMSHAID G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

irina s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADLAIALFONSO S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSH W.  |  Premières impressions 
Évaluation :
4

Very nice staff

Chris S.  |  Premières impressions 
Évaluation :
5

Found out after renting the unit on 2nd floor and arriving in London with my things there's no elevator on the premises and had to pay extra for a unit on the ground as stairs would have been a problem. Site should be more specific. The staff was very friendly and accommodating.

Kim D.  |  Online Move In 
Évaluation :
5

Excellent service

Dajlan A.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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