Customer Reviews for U-Haul Moving & Storage of Longmont at Hwy 66

2 076 évaluations

3885 Highland Dr   Longmont, CO 80504
(Hwy 66 & Foster Ridge Dr follow signs for the Park & Ride)

(970) 535-6262

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(970) 535-6262

3885 Highland Dr
Longmont, CO 80504
(Hwy 66 & Foster Ridge Dr follow signs for the Park & Ride)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

They were quick and helpful!

Emily L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard P. 
Évaluation :
5

Aiden was great!

Amber A. 
Évaluation :
5

Very good service at this location. Clean facilities, accommodating staff.

Arthur L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

edward T. 
Évaluation :
5

Our rental was ready to go with very short notice (less than 15 minutes). Aiden was very helpful, polite and personable. We noticed he talked to customers coming in while still assisting us. He made sure everyone had at least been noticed and spoken too. He moved quickly but without making people geeked rushed.

Scott R. 
Évaluation :
4

The young guy who works at this location is a good hard working guy, actually everyone I have dealt with are pretty great. Best uhaul I have dealt with

Patrick C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra C. 
Évaluation :
5

A very easy, fast and efficient return process.

Jim M. 
Évaluation :
5

Nothing! Outstanding service!

Derek B. 
Évaluation :
4

This location will close in the middle of the day for a couple of hours at a time. Do not show up here without calling first or you could find you drove there for no reason.

Raymond G. 
Évaluation :
5

Customer service rep is awesome

will D. 
Évaluation :
3

I have recently rented from you 3 times within the last month, 2 out of these 3 I have had horrible experiences ! 1st we rented a truck, when we got there you told us the people before me were not going to return the truck until later that afternoon. He then sent us to another location, when we arrived there we were told they didn't have it either had to go back to 1st place as we were told wrong!!!! By the time we had waited and driving all over, not a good experience!!! The 2nd time was fine, 3rd time , highland ranch,, I was to have trailer drop off by 9 am, I was there before 8,3 a gal showed up to open at 8,3 and she helped me unhitch trailer at 8,3 ! Then I proceeded to get phone calls saying that I've never returned the trailer!!! These odds are not good !! I don't know thar I would rent from you again !!! Maybe next time I'll go through budget !!!!!!!

Judy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kurt S. 
Évaluation :
5

Professional and friendly. Excellent experience from checkout to check-in.

Mary Doreen D. 
Évaluation :
2

I am a stager and use this company and this specific location for most of my stagings because of the great customer service. I usually have a pleasant, easy going experience with the attendants at the front desk, but this time was just an awful experience. We put gas to where we were told to and the guy that checked the truck in at the end insisted that we didn't do it right and charged us extra for the supposed gas that we didn't put. He was extremely rude and disrespectful. Instead of trying to find a solution or come to a compromise, he just kept fighting and arguing. I enjoyed the easiness of the transaction every time before but this man made it such a bad experience that I refuse to go back. I'll find another company to use in the future.

Benny G. 
Évaluation :
1

I signed up for automatic payment of my storage unit monthly rent, but Uhaul did not complete the reservation with MasterCard, therefore the payment was not made on time as agreed. I resolved the problem, but it's difficult to recommend Uhaul when basic paperwork is not completed satisfactorily.

Steven K. 
Évaluation :
5

Excellent experience. Patricia was outstanding!

Robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GALEN M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Judy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
5

This location has a great team, very customer oriented.

Andrew A. 
Évaluation :
5

Very easy to use. A perfect place to store your belongings

Christlon D.  |  Online Move In 
Évaluation :
5

I was very pleased with the help and explanations given for procedures and terms.

Brian L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIKTORS F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darby J. 
Évaluation :
5

Very good service by all people.

Gary L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher E. 
Évaluation :
5

Thank you for making the process to get a storage unit so easy - we appreciate it! Tamara

Tamara B.  |  Online Move In 
Évaluation :
5

Patricia was kind & generous to us as displaced homeowners from the Marshall Fire, CO! The facility was amazingly clean & convenient to use. The staff were so kind & respectful. I would recommend & use this facility again in a heartbeat if I need to use a storage facility- & I live 25 minutes away.

linda h.  |  Expérience générale 
Évaluation :
5

I hope to feel that my storage is watched and safe.

Norma D.  |  Premières impressions 
Évaluation :
4

great customer service!

garland J. 
Évaluation :
4

PICKING UP THE TRUCK WAS SIMPLE AND EASY BUT CHECKING IT IN WAS NOT!

Bob Corne C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dillon B. 
Évaluation :
5

Make sure all mirrors on truck are useable

Roger H. 
Évaluation :
4

Good location and friendly staff. Returning equipment took so long.

Sam M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david l.  |  Premières impressions 
Évaluation :
5

Good people to work with and very helpful.

Joy O.  |  Expérience générale 
Évaluation :
1

Literally the worst experience. I did the after hour check in and the place didn't even pull the truck out for us, it was behind a locked gate. I called and we had to go to a different location that was a 30 minute detour. I had limited time because my newborn baby was at home with a babysitter and it was a nightmare. They said our mileage would be comped and we were still charged for it. I need someone to call me. Do people not check the after hour pick ups? How incompetent.

Madeline N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger S. 
Évaluation :
5

They went above and beyond helping us with storage and we had rented Uhaul truck and trailers which they helped us check in from a one way trip~ I highly recommend them!!

Rebecca P.  |  Premières impressions 
Évaluation :
5

Excellence location. Staff are friendly and very knowledgeable. Recommend to anyone to use this location.

Sam M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stuart D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jayson S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William T. 
Évaluation :
5

Hassle free friendly service. Would recommend this place to anyone!

Mark P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cherise P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rebecca n.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

Adrien (I think that was the name of the young man working there) was amazing - friendly and helpful!

Ashley B. 
Évaluation :
5

Easy-peasy. Great price and service.

Ken P. 
Évaluation :
5

I had excellent support from the onsite staff. He was kind and courteous and went out of his way to help me get set up.

Frank J. 
Évaluation :
5

Customer service was so friendly

LESLIE Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmelita N.  |  Premières impressions 
Évaluation :
5

Great place to work with.

Erik B. 
Évaluation :
5

Adrianne went out of his way to make things better

George K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sven N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul D. 
Évaluation :
5

Patricia and Sookie and Aiden are amazing. They are professional, supportive and kind. Whatever you need, they rush to help. This is the best Uhaul storage we've ever used.

Cynthia B.  |  Expérience générale 
Évaluation :
1

I had issues with this trailer. It was filthy and with past experience with Uhaul, I inspected the brake fluid reservoir. You can see that is has been leaking as there was considerable oil under the brake actuator. The person chewed me out for looking at the oil. (Irented a similar trailer in Amarillo 30 days ago and the brake reservior was dry and brakes inoperable)

Clark M. 
Évaluation :
5

Great and prompt service

Nicholas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pro s.  |  Premières impressions 
Évaluation :
5

Excellent customer service and help with the reservation.

Bryan G. 
Évaluation :
5

Great service

William D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

August K.  |  Online Move In 
Évaluation :
5

They were very nice and most accommodating. The free storage unit was a blessing at the end of a difficult move.

Rita J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFERY W.  |  Expérience générale 
Évaluation :
5

Best Uhaul agency around!

Paul S. 
Évaluation :
5

Merci!

YANNICK H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhonda B. 
Évaluation :
3

Easy to schedule and pick up

JEFFREY S. 
Évaluation :
5

Excelente costumer service. Thanks Patricia.

Eduardo F.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Luke H.  |  Expérience générale 
Évaluation :
1

I had to wait 10+ minutes for someone to help me while they were on the phone including one of them on a personal call watching me waiting, only for them to tell me I needed to check in online which took another 15 minutes or so. At another location last month, I was in an out within a couple minutes!

Curtis B. 
Évaluation :
5

Great Rental Experience

John A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Perry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory C. 
Évaluation :
5

yeah that the after hours drop off is to long in the way that the page keep timing out (example take photo of dash, done now photo of back of truck - get out of cab walk to the back open door and timed out that quick.

william H. 
Évaluation :
1

First find a new GM for that location she is surly at best. Since UHaul centralized the reservation system about 4 years ago, I avoid renting from UHaul if anybody else has the equipment. It would be nice if UHaul went back to making sure an item is available to be picked up at the location it was reserved not 1/2 hr away. Make sure to preserve the pick up time. Assuming that many customers will need a little extra time with their rental and don't double book equipment and then blame the customer. Blockbuster also had the blame the customer for not returning rentals in time approach.

Peter D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Armando F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

They are great.

Steven B. 
Évaluation :
5

I had an amazing experience with very professional ad friendly stuff. As soon as I pulled in my truck was pulled up and ready to go.

Juma B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marissa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REGINA F. 
Évaluation :
5

Friendly and helpful. I would use them again.

WAYNE S.  |  Expérience générale 
Évaluation :
5

This location was easy to work with, the employees were super nice(even when my husband wasn't) and gave advice to help us save time and money! I appreciated the helpful and kind service during a move.

jamie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ryan m.  |  Premières impressions 
Évaluation :
5

The manager, Patricia, was a pleasure to deal with. I'd highly recommend reaching out to her for your storage needs.

Blair C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles L.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara F. 
Évaluation :
5

The employes at this location are hands down some of the best and most helpfull out there and the equipment is always clean and ready to go.

TORRENCE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH S. 
Évaluation :
5

I had a great experience so no known improvement required

William H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clinton K. 
Évaluation :
5

Wonderful people to work with.

robert k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLINTON K.  |  Expérience générale 
Évaluation :
5

The girl who helped us on Friday evening was very pleasant and competent in her position. The equipment was ready when we got to the site. It was clean and well maintained.

Thomas R. 
Évaluation :
5

Made my move a little easier.

goldry R.  |  Premières impressions 
Évaluation :
5

Wonderful staff

Jarrid F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler L. 
Évaluation :
3

Let customers make the decision of renting a dolly before they get the truck. Dolly is positioned in the way and takes up space.

Jeremiah W. 
Évaluation :
5

The location is fantastic and the staff was always available, helpful and extremely courteous. This is my second time to do long term storage with them and it's been an exceptional experience both times.

Beth D.  |  Expérience générale 
Évaluation :
5

Everything was wonderful, the staff was always so friendly and helpful! Highly recommend this location!

Anne D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deana R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert N. 
Évaluation :
3

Very expensive to rent here

Taylor M.  |  Expérience générale 
Évaluation :
5

Great customer service and flexible with rental. Merci.

John R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANIS M. 
Évaluation :
5

Don't change anything! Great service and very clean equipment.

Johnny R. 
Évaluation :
5

The staff was very pleasant and helpful, especially during the covid.

STEVEN T.  |  Expérience générale 
Évaluation :
5

Patricia You and Suki are the best! Sure appreciate all th help you have provided me! Will stop in to say hi!!!!! Mike

Michael H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas A. 
Évaluation :
5

Thank you! Will use again.

Jeremy B.  |  Premières impressions 
Évaluation :
5

Aiden was AMAZING! He juggled 4 of us customers beautifully and really knows his store and equipment and how to install and uninstall and take care of every need. He was servicing and checking on the whole location before I arrived. I worked for Nordstrom 9 years and represented builders in model homes and have been a Realtor 29 years totalâ€"-and in repoing builders I combed my site and homes and lots… Aiden is a top knot head pro! I would've assumed he was an ownerâ€"he was a wonderful face of Uhaul and that location and all 4 of us left happy and well served! Thank you!!

Kimberly P. 
Évaluation :
5

Agent was knowledgeable friendly and answered all our questions. Made the rental very easy and fit our budget.

Michael J. 
Évaluation :
5

The entire staff is so helpful. They really saved my butt in a squeeze. I'm grateful to them all. Thank you!!!

MORRIS H.  |  Expérience générale 
Évaluation :
3

They were fine. A pretty average experience and made me wait a little bit to return my truck after a 5 Day Rd. trip which was kind of annoying but also what can you do.

MICHELLE M. 
Évaluation :
5

Transmission on the truck I used might need a fluid change or something - lots of over-rev and gear slipping.

Dale R. 
Évaluation :
5

The manager was and is outstanding.

John F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cameron U. 
Évaluation :
5

Sukie was extremely helpful!

Taylor M.  |  Premières impressions 
Évaluation :
2

The truck was in horrible condition, rattled the entire drive. This location was 31 minutes from the original given location by UHaul. 51 minutes spent on hold just to be disconnected. Arriving by plane and going to 2 different locations, spending an additional $110 in taxi's was beyond upsetting.

Robert G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriela J. 
Évaluation :
5

Patricia and Sukie were beyond friendly and helpful. I am so happy that this is the location where my things are stored for the time being. Thanks you guys!!!

Anne D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christopher o.  |  Expérience générale 
Évaluation :
5

Very nice staff

Keith M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CLINTON K.  |  Premières impressions 
Évaluation :
5

Patricia and her staff were very friendly, helpful and customer-focused. I appreciated the cleanliness of the units, the fact that they drove around and smiled at us whenever we were at the unit (I know they were checking to be sure that everything was OK and secure in a very friendly way). Move in and move out were great. I felt like they cared about me and my things. I was worried about having stuff in a storage unit, but this was a great experience. Thank you, Patricia and staff!

Amy M.  |  Expérience générale 
Évaluation :
5

It does not get better than the 3885 Highland Dr. location in Longmont! The staff are friendly, willing to go out of their way to help you, and genuine in all aspects. I drive out of my way to go to this location when I'm in need of U-Haul services!

Nicholas B.  |  Expérience générale 
Évaluation :
5

Aiden made everything so quick and easy. He is extremely polite, knowledgeable, and helpful.

MORRIS H.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jason B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alcie d.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

alex k.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W.  |  Expérience générale 
Évaluation :
5

Excellent costumer service, friendly. It've been a good experience. Thank you so much for all

Eduardo F.  |  Premières impressions 
Évaluation :
5

We moved from Texas to Colorado with our 5x8 trailer. Patricia welcomed us in and made our transition from the trailer to the storage garage so smooth and easy! I highly recommend this U-haul storage to anyone. Will definitely use again for our future needs.

Christina C.  |  Premières impressions 
Évaluation :
5

Patricia is the best! Very helpful and friendly! Thank you very much!

Mary C.  |  Expérience générale 
Évaluation :
5

The professionalism and kindness of Sukie and Patricial is without question, the best experience we've encountered during this move. And that is saying something because we've only had positive experiences. There were a couple hiccups with booking but this facility is stellar. Would highly recommend to anyone.

Cynthia B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tom R.  |  Online Move In 
Évaluation :
4

Location was too far (30 miles) from Boulder CO

Greg O.  |  Premières impressions 
Évaluation :
2

We were charged for the next month's storage and we were out of the unit.

Susan M.  |  Expérience générale 
Évaluation :
5

Pleasant,friendly staff that goes the extra mile to help customers. I had a great experience with them.

michael O.  |  Expérience générale 
Évaluation :
5

My rental truck return was easy and quick. My storage unit was ready and clean. The staff was amazing and very friendly.

robin b.  |  Premières impressions 
Évaluation :
5

Super helpful and friendly employees.

Mark H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David P.  |  Expérience générale 
Évaluation :
5

I love Patricia. The answering system is horrible.

CELIA G.  |  Expérience générale 
Évaluation :
5

The staff were friendly and were practicing COVID-19 safety precautions. I went to other storage locations where no one was wearing masks. I highly recommended this place.

christopher o.  |  Premières impressions 
Évaluation :
5

All the staff were incredibly helpful throughout the whole process, especially Patricia, who was wonderful and highly knowledgeable. Moreover, we were SO THANKFUL for the no-hassle first month free due to our use of the storage to escape from imminent fire threats. It was a very stressful 24 hours of emergency packing, and knowing we had a place to secure our belongings meant a lot to us!! Thanks to our great experience, we will continue to recommend this storage facility to friends.

Jason P.  |  Expérience générale 
Évaluation :
5

The staff is excellent. The best facility I gave ever been in.

Keith A.  |  Expérience générale 
Évaluation :
5

Patricia is a very nice and helpful manager. I would always choose this location for my storage needs.

Carolyn A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanya C.  |  Premières impressions 
Évaluation :
5

There's no U-haul in the state of Colorado better than the one in Hwy 66. Fantastic employees and phenomenal service. Would recommend everyday!

sydney b.  |  Expérience générale 
Évaluation :
5

Great!

james c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven P.  |  Premières impressions 
Évaluation :
5

Great folks! Very helpful and accommodating. Have rented here before and prices are lower that most other places.

Bryan J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul G.  |  Expérience générale 
Évaluation :
5

Patricia was very friendly and helpful. I always felt comfortable asking questions and visiting the storage unit.

David S.  |  Expérience générale 
Évaluation :
5

Patricia is the sweetest person and so very helpful. I would recommend her and her facility to anyone  percent 

Carolyn A.  |  Premières impressions 
Évaluation :
5

thank you!

Robert H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY S.  |  Premières impressions 
Évaluation :
5

Patricia is awesome. She helped me out so much when my mom passed away and I had to take over the storage units.

Jeremiah C.  |  Expérience générale 
Évaluation :
4

Excellent customer service

Lynn T.  |  Premières impressions 
Évaluation :
5

Patricia and staff were professional, helpful, and friendly. Great experience to welcome us to Colorado!

Ab S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald G.  |  Expérience générale 
Évaluation :
5

Staff was incredibly helpful and knowledgable. Facility very clean, well maintained, and secure. Moving is not necessarily easy, but staff made this part of it actually nice.

KATHLEEN M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dawn t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cosmo u.  |  Expérience générale 
Évaluation :
4

Had a great experience storing at the U-Haul facility located at 3885 Highland Dr near Longmont, CO. The facility itself was well maintained and the staff were very friendly and professional. I was offered free storage for a month by U-Haul and I'm glad this facility was the one selected. The only reason for providing a 4-star rating is simply the location of this facility. As much as I appreciate being offered a free month of storage, it would have been easier and more convenient if offered storage closer to Boulder/Broomfield. This is by no fault of the owners of the 3885 Highland Dr facility however, and I must re-emphasize that my experience with them was wonderful.

Mark D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly M.  |  Premières impressions 
Évaluation :
5

Sukie was so extremely helpful I will always recommend you!

brandy i.  |  Expérience générale 
Évaluation :
5

I don't normally fill out reviews but I just wanted to say my experience with Patricia and her team over the last 2 year and 3 units was excellent.

allen w.  |  Expérience générale 
Évaluation :
5

I have used this facility in the past and they are always, friendly, professional, and always helpful.

Suzanna S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark D.  |  Premières impressions 
Évaluation :
5

We found Suki to be warm, welcoming and very thorough! Unlike the folks in Houston nwhere we had a terrible experience With a team who misrepresented the shape of the truck, the gas level, and did not explain the process.

MICHAEL N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald G.  |  Premières impressions 
Évaluation :
3

Your man there should have been fired for such ugly treatment of a customer, on initial arrival. That concerned special arrangements with the main UHaul offices, that had not been directly relayed, and ultimately took about two months for that to reach your office. Customer was treated like a dog, all the way around, by UHaul. UHaul can't talk directly with a storage facility? Ridiculous. Manager there did a good job however.

Kelsey s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN A.  |  Premières impressions 
Évaluation :
5

Bruh...these folks were always helpful and available.

Chad B.  |  Expérience générale 
Évaluation :
5

Great staff. Highly recommend this location due to personnel.

Chris C.  |  Expérience générale 
Évaluation :
3

I am upset about this not being an all inclusive location. Your sales rep was fine, but not accommodating whatsoever!! I should have been compensated for nobody communicating the drop off and storage location being on opposite ends of town. All she said..basically..politer than this..'too bad..it's in your contract..you will have to take your car off and hook it back up yourself'. Since nobody even mentioned this! Why would I not know that my storage facility is not the same as my drop off location!

Sara A.  |  Premières impressions 
Évaluation :
5

Very nice very kine people I am very happy

juan b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eva S.  |  Expérience générale 
Évaluation :
5

Thank you for all you have done for me.

LARRY C.  |  Expérience générale 
Évaluation :
5

Pleasant dealing with the staff

Leen V.  |  Expérience générale 
Évaluation :
5

love this place, so helpful!

Tannen T.  |  Premières impressions 
Évaluation :
5

The folks managing this location are friendly, knowledgeable, and most helpful. They made everything very easy. Fantastic!

KAREN S.  |  Premières impressions 
Évaluation :
5

Patricia and her husband did a great job helping with our move needs! Highly recommended

Josh C.  |  Expérience générale 
Évaluation :
5

Best U-Haul Storage Facility I have EVER work with and rented from!!! Well Done Patricia and Team, I wish every U-Haul Facility was like yours!!! Thank You, Shaun & Family.

Shaun F.  |  Expérience générale 
Évaluation :
5

Kudos to Patricia and Jose!!

Catalina B.  |  Expérience générale 
Évaluation :
5

Thx,so very much for your time and effort in our relocation process

Patrick J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad B.  |  Premières impressions 
Évaluation :
5

Great service and extremely nice people. Highly recommend this to anyone.

Chris C.  |  Premières impressions 
Évaluation :
5

Suki was very nice and helpful in getting a storage unit.

Daniel B.  |  Premières impressions 
Évaluation :
5

They are FANTASTIC! Will rent storage again. Merci.

kelly j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley M.  |  Expérience générale 
Évaluation :
5

I was not there, but those that were had high praise. I do notice that the move in date on this survey is 5/18/2020. We unloaded and moved into the unit on 5/29/2020 and rented another unit right beside it on the same day, 5/29/2020. Thank you for your service and your facility.

ethel w.  |  Premières impressions 
Évaluation :
5

You may note I had a rude experience in Fort Worth; it was so uneccesary, that I called specifically to complain. When renting I believe the rep should tell you, "BEFORE you leave this lot, you need to inspect your UHAUL", not "As soon as possible"; my "as soon as possible" was 12 hours later due to the stress of moving solo during a global pandemic, etc. Not to mention that the NYTimes rates moving higher on the stress scale than death & divorce; the only thing rated higher is the loss of one's child! That being said the gentleman in Longmont, CO was very professional and VERY HARD WORKING; you are lucky to have him running that facility. I also really appreciated the opportunity to share boxes and the ULINE packding plastic that I purchased on line, but did not use!!! What a great idea to have a way to recycle and help another human being. That option should be at all of your centers!

joelle C.  |  Premières impressions 
Évaluation :
5

Everyone was nice and helpful.

Ilene C.  |  Expérience générale 
Évaluation :
5

I had a storage unit here for 8 months & used their truck rental services, purchased supplies & propane services too. Owners/managers are always very helpful, friendly & attentive to customers needs. I have recommended them numerous times already & will continue to do so. Great people, awesome service!

Sharon S.  |  Expérience générale 
Évaluation :
5

Patricia was GREAT -- helpful, professional, and safe with the local health restrictions. A positive experience all around!

Ab S.  |  Premières impressions 
Évaluation :
5

The staff is very friendly and helpful

Tony T.  |  Premières impressions 
Évaluation :
5

Great rental experience for the truck sign out and sign in. Very cognizant of the current virus situation and taking the necessary precautions. Easy to rent a storage unit. Very friendly and efficient.

thomas j.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

blair g.  |  Expérience générale 
Évaluation :
5

Staff is kind and courteous very knowledgeable at there job. We will be using this facility again.

audrey h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA R.  |  Premières impressions 
Évaluation :
5

I can't say enough about Patricia and Suki. They are kind and caring people, something that's too often hard to find these days. I so appreciated their gentle spirits. Mine was an unfortunate situation that caused me to need their storage for 2 years while I regrouped after a bad divorce. They were so nice to work with under extreme anxiety, so mellow and compassionate, yet hard working and on top of things. I would recommend them to anyone & everyone!

Patricia P.  |  Expérience générale 
Évaluation :
5

x

Daniel B.  |  Expérience générale 
Évaluation :
5

Professional with a human touch

Christine C.  |  Premières impressions 
Évaluation :
5

Patricia et. al. keep a good shop. Always friendly and efficient. I'd do business there anytime. Big thanks to them!

Bruce H.  |  Expérience générale 
Évaluation :
5

Very helpful staff

MIKE R.  |  Premières impressions 
Évaluation :
5

Your passing the u lock key was way beyond my expectation. Thanks for being so kind.

V P.  |  Premières impressions 
Évaluation :
5

Folks operating this facility were very nice and informative.

Patsy H.  |  Expérience générale 
Évaluation :
5

We were pleased with everything.

Robert B.  |  Expérience générale 
Évaluation :
5

I happened to deal with the manager just before closing and it was quite evident to me that Patricia really cares about her customers. It was an exceptional customer service experience!

Bob H.  |  Premières impressions 
Évaluation :
5

Very well maintained facility, excellent customer service. Overall a great experience. Kudos to Patricia and staff !

Meredith L.  |  Expérience générale 
Évaluation :
5

We had good service

Robert B.  |  Premières impressions 
Évaluation :
5

Very friendly and helpful.Nice clean,well maintained facility.

jon m.  |  Premières impressions 
Évaluation :
5

Thank you for all your great service!!

Christopher D.  |  Expérience générale 
Évaluation :
5

Management was alway accommodating and friendly. They were available to help answer questions in a professional and knowledgeable way.

linda k.  |  Expérience générale 
Évaluation :
2

They charged me a late fee of 33 dollars they never answer the phone I got an email saying my bill was past due and if I would give a credit card number I wouldn’t be charged a late fee when I called

Mark G.  |  Expérience générale 
Évaluation :
5

It was a pleasure storing at this facility.

BRUCE G.  |  Expérience générale 
Évaluation :
4

The facility is clean and staff is amazing!

Andrea P.  |  Premières impressions 
Évaluation :
5

The staff is always there to help you with anything you need. Very friendly, polite, and helpful. 10 out of 10

zachary m.  |  Expérience générale 
Évaluation :
5

Very friendly, helpful staff.

LARRY W.  |  Expérience générale 
Évaluation :
4

Great service!

Rachel K.  |  Premières impressions 
Évaluation :
5

Very helpful and convenient for us

Kevin M.  |  Expérience générale 
Évaluation :
5

Jose and Patricia were very helpful in all things U-Haul. They both go above and beyond their duties and address and solve any issues one may have. Your good people, See you in August, John

John S.  |  Premières impressions 
Évaluation :
5

You made my year with you comfortable and you were always ready to assist in any of my concerns or needs. Thank you. Joy Luke

JOY L.  |  Expérience générale 
Évaluation :
5

Very professional

Rachel R.  |  Expérience générale 
Évaluation :
5

Everyone was so nice and helpful! It was one of the better customer service experiences that I've had!

Morgan B.  |  Premières impressions 
Évaluation :
5

Best storage experience I have ever had

CLINT R.  |  Expérience générale 
Évaluation :
5

I've done business with this location on several occasions. Patricia is the best. Merci.

BRUCE H.  |  Expérience générale 
Évaluation :
5

Very quick and very helpful

Ervin V.  |  Premières impressions 
Évaluation :
4

Unit was dirty. Staff occasionally no where to be found. But it was efficient and the unit was appropriately sized. Navigation was easy. Very respectful staff.

Jennifer (Jenny) M.  |  Premières impressions 
Évaluation :
5

I had such an amazing experience with this company. Sam was the employee that helped me every step of the way, she went above and beyond to make my moving experience easy and painless. Merci.

Heather O.  |  Expérience générale 
Évaluation :
4

Made the move so much easier with the help from uhaul thank you very much. For the experience

ashley p.  |  Premières impressions 
Évaluation :
5

Thank you for you kind service. I even purchased wall art here!

Robin W.  |  Premières impressions 
Évaluation :
5

Easy to work with we got in and out with out any problems

Kevin M.  |  Premières impressions 
Évaluation :
5

This is a great facility. The staff is wonderful. Always very helpful

GARY M.  |  Expérience générale 
Évaluation :
4

Service was great. When will we be able to get access to the storage units with a code instead of driving up and honking?

EPHRAIM J.  |  Premières impressions 
Évaluation :
5

very nice and pleasant people to work with

james h.  |  Expérience générale 
Évaluation :
5

The staff was exceptional and made it very enjoyable to work with.

Nicholas F.  |  Expérience générale 
Évaluation :
5

Suki, Patty and the whole staff were amazing!!!! Very friendly and helpful! I would recommend this facility to any body!!!

John K.  |  Expérience générale 
Évaluation :
5

nice people

John K.  |  Premières impressions 
Évaluation :
5

Very pleased

Kevin E.  |  Expérience générale 
Évaluation :
5

The staff were unbelievably helpful & friendly. I have an antique that weighs 500 lbs. If it weren't for them helping me find people to load it, my move wouldn't have been possible. Thank you so much!

summer h.  |  Expérience générale 
Évaluation :
1

Dead rat at move in. When we left we were ignored and they tried to Bill me for months. Threatening to sell everything in the empty unit. Even after 5+ phone calls and the face to face we leaving

Joseph N.  |  Expérience générale 
Évaluation :
4

Great, friendly staff! Having access to General Managers cell phone in case of problem is a plus.

Ellard M.  |  Premières impressions 
Évaluation :
5

Wonderful facility and amazing staff!!

Christina W.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle. Very friendly management! Could not be happier. The site is clean and maintained.

Patsy H.  |  Premières impressions 
Évaluation :
5

Great place, ppl are helpful & nice. Clean

RANDALL V.  |  Expérience générale 
Évaluation :
5

I believe that Patricia and her Husband deserve a 5+ rating for excellent service. I wish all customer service and professionalism everywhere was like what they show.

Kathy c.  |  Expérience générale 
Évaluation :
5

My interaction with Patricia and staff was excellent. Wonderful U-Haul dealer.

Alan H.  |  Expérience générale 
Évaluation :
5

The management is very professional and friendly! I will recommend to everyone I know.

Nikki C.  |  Expérience générale 
Évaluation :
5

Weel done! Prompt refund and very helfpful

Harold G.  |  Expérience générale 
Évaluation :
5

great service

Uli K.  |  Expérience générale 
Évaluation :
5

Great experience all around. Manager accommodated us in every way. Clean and safe facility for storage. Uhaul corporate: Computer System is slow. Frustrating for employees and customers.

Kerstin G.  |  Réservation 
Évaluation :
5

They provided an awesome experience I was very very happy and I will go back again

kelly j.  |  Expérience générale 
Évaluation :
5

I enjoyed my time here . Nicely paved access and good location. Everything worked well.

Doug F.  |  Expérience générale 
Évaluation :
5

Very nice and helpful people. What more could you ask for.

BRUCE G.  |  Réservation 
Évaluation :
5

These folks have been as helpful as they can be. Unfortunately they didn't have the size I needed when I got into town, but they've done everything they can to help me.

Patricia P.  |  Expérience générale 
Évaluation :
5

This is the third time that I have used this facility for storage, plus I have purchased packing items from this facility as well. I like every part of the service and the facility.

Pat L.  |  Expérience générale 
Évaluation :
5

Everybody was so friendly and helpful and i will definitely want to do business here again!

oscar j.  |  Expérience générale 
Évaluation :
5

all services excellent, especially the front desk

Uli K.  |  Réservation 
Évaluation :
5

Thanks for being so convenient and professional. I will be happy to recommend you at any time or opportunity. Very pleased, again. ..Thank you. P.D.Newnham.

Pete N.  |  Expérience générale 
Évaluation :
5

Staff was very friendly and helpful.

daniel w.  |  Expérience générale 
Évaluation :
5

We used this facility daily for our storage/ work needs, never had a problem. Only wish price wasn't constantly increasing.

JOHN R.  |  Expérience générale 
Évaluation :
5

new owners / management are awesome. patricia, the manager, was more than helpful, and was a pleasure to work with. Merci!

JARED P.  |  Expérience générale 
Évaluation :
5

I would definitely recommend this U-Haul facility to all my friends and family!!! Jose and his wife are UBER ANAZING !!! From now on this U-Haul is going to Be the my go to one ! Thanks So much !!!

Edgar A.  |  Expérience générale 
Évaluation :
1

Patricia sucks. Claimed to be the owner of a facility she does not properly maintain. My belongings were destroyed in the unit and no one was compassionate about helping.

Chanel J.  |  Expérience générale 
Évaluation :
4

Once the entry gate was fixed, it was more convenient. Thanks Again.

Michael H.  |  Expérience générale 
Évaluation :
5

Great location. Always police present out and around based on highway patrol. Felt very secure.

zack v.  |  Expérience générale 
Évaluation :
5

Everyone was very kind and helpful.

Sarah P.  |  Expérience générale 
Évaluation :
3

Nice facility. Having to honk to get someone to open the gate was lame. Also, I spoke to five different people on the phone before I got to someone who could confirm my reservation.

Mike L.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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