Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Online reservation system worked good. Pre-checkin didn't work at all. It requires a photo of your drivers license. When you try to upload the pic it will never upload. Just spins forever. The trailer I rented was clean and in good shape. The people at the business were friendly and helpful.
Tommie D.
Évaluation :
3
I paid to rent a truck for all day. $39,99 + $14,99 safe move. Pickup at 7am was told I had to have it back by 1230 afternoon. How come I was charged for all day rental when I was forced to bring it back 5 1/2 hours OF rental. All day should me 24 hour rental not 5 1/2 hours.
Karla M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alexandria J.
Évaluation :
5
quick service for drop off
Randall P.
Évaluation :
5
Everything went according to my plan. The truck was new, and I went all the way to Henderson, filled up for $96.00. Drove to and from Houston on the same tank of gas. The truck was amazing.
Mattie C.
Évaluation :
1
Le client n'a pas laissé de commentaire.
KIMMIE J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nathan M.
Évaluation :
5
The team at this location was great! Bill had to work on my electrical and was supper. The manager I forget her name was the best!! I am in retail and customer service and they were very good. I would hire them if I needed people t work for me.!!
Mark Y.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shaun H.
Évaluation :
5
I honestly think everything is fine the way it is. Reasonable rates and excellent staff !!
Jerry C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daniel H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
rick H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Corkishia G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
STACEY S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Peter L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amy O.
Évaluation :
5
Impossible for the service to get better. Impeckably friendly, knowledgable and responsive staff. I like doing business at this location every time and do reccomend them to others.
TYLER M.
Évaluation :
3
Not much. From the reservation to pick up to the return the experience was awesome
Tyneeka S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
David S.
Évaluation :
5
Have more than one counter person at busy hours
Darrell B.
Évaluation :
4
It was okay. Not great but okay.
David P.
Évaluation :
5
Great service and equipment!
William C.
Évaluation :
3
I was not pleases with the amount I was charge for intown moving
Nita E.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Trina C.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Brandon F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dwayne T.
Évaluation :
5
Absolutely nothing! The owner is so personable, and he made sure we had just the unit we needed.
Charles S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Timothy H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mason B.
Évaluation :
5
Very nice customer service
Arturo M.
Évaluation :
5
Have equipment reserved ready and available
Linda B.
Évaluation :
5
They were ALL so polite and very helpful. Only one in Longview I go too.
Latsha A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
wesley R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Whitney W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
George J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Vicki B.
Évaluation :
5
Best rental experience ever, the pick up and return improvements where excellent
GLEN P.
Évaluation :
4
We reserved furniture dolly's which they didn't have for rent, but could sell us some. The location was very well stocked on moving supplies and prices were comparable. The lady working was very helpful, and professional.
Casey T.
Évaluation :
5
The young woman who checked me in made it the fastest ever, made sure I had all I needed to tow the trailer and picked it up herself and moved it out of where it was parked to make it easier for her and I to lift it onto the towing ball. Then she quickly checked all lights to ensure everything was working. Everything was done in less than ten minutes after I walked into the office. She deserves the highest praise for being professional, diligent and very professional. 11 STARS!! out of 5!!
Billy C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
LAURENCE S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Damon J.
Évaluation :
1
I will never rent from this location. I left in tears.
Iswaiah C.
Évaluation :
5
rented a trailer to haul a car from a few hundred miles away, trailer pulled excellent. dealer hooked trailer up and unhooked when I returned. Great experience.
Shane N.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Maureen S.
Évaluation :
4
Need to keep a customer service rep in the office at all times. Had to wait about 15 minutes for someone to show up to complete the paper work.
Terry S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Deann M.
Évaluation :
5
Easiest Uhaul drop off I've ever had. Staff was very friendly and helpful.
Joseph S.
Évaluation :
5
Second time in two months to use this location. My experience has been outstanding both times, with efficient, friendly check-out and smooth, issue-free check-in. Zero issues and highly recommended.
James M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sarah B.
Évaluation :
5
Less long lines, should be computer instead of a person there. Waiting lines over 10 minutes at least.
Tennile T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Andres Z.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Janet R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ronda B.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Herlinda S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Toby C.
Évaluation :
5
Very helpful
TERESA B.
Évaluation :
2
The two Equipment dollies I reserved were not available and I was not told until after I arrived. We had to find a second location and create a second order basically creating a lot of confusion for us to return the truck and then the equipment dollies. I was told to return the truck to one location and the equipment to a second location, neither of the two being the location I originally chose when I made the reservation.
LANCE W.
Évaluation :
5
Great people and fast in and out every time
STACEY S.
Évaluation :
5
The young man was extremely helpful while also attending to two other customers.
Jose R.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Elya W.
Évaluation :
1
Preparing and up keeping of equipment
Gary S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jon H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Arlie S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Paul C.
Évaluation :
5
Returning equipment outside personnel should be more professional and polite.
Giovanni C.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Jamarcus C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
John W.
Évaluation :
5
Very efficient and friendly staff.
Robert S.
Évaluation :
4
Le client n'a pas laissé de commentaire.
John Patrick R.
Évaluation :
5
Good jobs
Philip B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
James A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nykia A.
Évaluation :
5
Agents that checked me in and rented me equipment as well as received equipment upon return were very courteous and helpful.
JeremyS A.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Joseph P.
Évaluation :
5
Keep doing the same; Busby was great - very professional and friendly during pickup of rental. First experience, will return. Merci
Richard W.
Évaluation :
4
Le client n'a pas laissé de commentaire.
James S.
Évaluation :
5
Very friendly and took possession quickly. No waiting.
Carol B.
Évaluation :
4
Le client n'a pas laissé de commentaire.
David A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bruce W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
rocky G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amy B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Caleb D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Scott S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brenda C.
Évaluation :
5
Service was wonderful.
Brent O.
Évaluation :
5
Le client n'a pas laissé de commentaire.
James T.
Évaluation :
5
Nothing, all was good.
Bennett S.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Frank J.
Évaluation :
5
Mrs Dot and the other lady (sorry I didn't catch her name) were friendly and helpful, as always.
Dylan W.
Évaluation :
4
Maybe appointments to bring equipment back.
William E.
Évaluation :
2
I rented a 26' truck for 2 days to move. The move was completed 24 hours ahead of schedule. I returned the truck a day early but I am still being charged for the 2nd day even though you have possession of the truck. You charged me for a truck that YOU have. I feel that I should be refunded for the day I DIDN'T HAVE THE TRUCK. THAT IS CALLED THEFT AND YOU COMMITTED IT. I WILL INFORM EVERYBODY I KNOW ABOUT HOW UNDERHANDED AND CROOKED U-HAUL IS.
CURTIS D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Simone T.
Évaluation :
4
The beginning mileage was off again, but it was noted.
Karl B.
Évaluation :
5
The staff were excellent.
Finney A.
Évaluation :
5
Rien
cleo F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
PATRICIA T.
Évaluation :
5
They were great, I had a little problem with my Pigtail… they helped me with it. And got me on the road. Thanks!!
Paul B.
Évaluation :
5
Thanks to the staff for helping me get the unit (in Nov 21) and to returning the unit (in April 22),
RONNIE N.
|
Expérience générale
Évaluation :
3
I was disappointed because I was there only a week and couldn't get a prorated price on my unit. There should be a way the customer service rep can make & do this for the customer
Nicole D.
|
Expérience générale
Évaluation :
5
Thank you for allowing me to rent a storage place. I will gradually rent again. I will definitely recommend others to rent from uhaul.
Jeannetta M.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Aaron D.
|
Expérience générale
Évaluation :
5
Best uhaul place I know of.facility and people were great..
RODNEY W.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brenda J.
|
Online Move In
Évaluation :
5
My name is officer Justice and I work in law enforcement and I was very impressed with the professionalism of the general manager kristin Gadberry
Kevin J.
|
Premières impressions
Évaluation :
3
With the rainy day some water when in and like 2boxes got wet and damaged some stuff (sad).
ITZA V.
|
Expérience générale
Évaluation :
5
Mrs. Gadgetry is amazing to work with. The other staff is diplomatic and very helpful. I have never seen a cleaner business in Longview.
SOLOMON B.
|
Expérience générale
Évaluation :
1
Items were stolen and I was told I was at fault
LaDarrius C.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Sheri D.
|
Premières impressions
Évaluation :
3
Because some of the personnel shouldn't be personnel and then there was another young lady that was over them all did an excellent job
gerald c.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
barbara t.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
George H.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANGELA W.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Desiree S.
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
PAMELA V.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Edward G.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
STEPHANIE J.
|
Expérience générale
Évaluation :
5
Moving back to Texas from Illinois is a trying experience anyway, very very long drive. But having to deal with the staff was above all the best. I rented a Uhaul trailer as well as renting the unit and unloading the trailer and returning the trailer, no a bad experience at all. Staff was very friendly and helpful.
RONNIE N.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gina C.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOHN H.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
REGINA V.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shaderic R.
|
Expérience générale
Évaluation :
5
They were very helpful and always polite
Larissa R.
|
Expérience générale
Évaluation :
5
I think it was Brittney who helped us she was so sweet and helpful and maded sure we were taken care of . Very good place
Wayne M.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
VINCENT B.
|
Online Move In
Évaluation :
5
All of the employees were extremely nice to my husband and me. We have had a unit for about 4 years. If i ever need another storage unit i will be back to see you. Thanks for all your help June Crane
June c.
|
Expérience générale
Évaluation :
5
Excellent customer service. Ive been having a rough time lately and was being pretty rude with the staff. They handled me well.
sarah b.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHANTELLE K.
|
Expérience générale
Évaluation :
5
Excellent customer service all around the board with this location. Staff members very helpful.
SONDRA T.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
keeton j.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Elisha R.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBYN P.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
SOGUNDA S.
|
Expérience générale
Évaluation :
5
I had a great experience.
John D.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JUDY T.
|
Premières impressions
Évaluation :
5
Outstanding service. Could not have been more happy with the service and friendliness of Staff. Top notch
RICHARD H.
|
Expérience générale
Évaluation :
5
It is the personnel that make a business and the employees at this U-Haul are excellent. We were greeted quickly and the were very helpful, all with a positive attitude. Thanks
RODGER K.
|
Expérience générale
Évaluation :
5
Merci
Nicholas S.
|
Expérience générale
Évaluation :
5
The ladies in the morning are the greatest
RONALD J.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tluang L.
|
Premières impressions
Évaluation :
5
Great experience
Becky W.
|
Premières impressions
Évaluation :
5
Great new uhaul
Alexis M.
|
Premières impressions
Évaluation :
5
Very well organized
michael w.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jacob S.
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shirley U.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Devin H.
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
WILLIAM P.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bernard B.
|
Premières impressions
Évaluation :
4
they need to have a security fence around their facility. People will not stay long term at u haul without a security fence when others in the area gave this available. Your staff was very helpful and polite.
Richard J.
|
Online Move In
Évaluation :
2
...BEST WISHES, FROM THE OWNER OF GREGG COUNTY!!!
LaMonte W.
|
Expérience générale
Évaluation :
5
Great people and great place
RODNEY W.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jennifer G.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jennifer G.
|
Premières impressions
Évaluation :
5
Very helpful and fast
Kimberly G.
|
Premières impressions
Évaluation :
3
I was given a smaller storage unit for the size of truck I needed. I had to go to another storage unit But was given the wrong address and had to come back and rent a unit that was more expensive than I was told the price would be. We did not get home until after Midnight I wasted mileage and gas!
DEBORAH MICHELLE B.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael A.
|
Expérience générale
Évaluation :
5
It was a wonderful experience. Everything was on point. I would definitely use U-Haul again & highly recommend them , to anyone. Thanks again for good service.
ZETTA A.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
STACEY S.
|
Premières impressions
Évaluation :
3
I didn't know the unit was upstairs. That was incredibly difficult and inconvenient.
Sarah B.
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael G.
|
Expérience générale
Évaluation :
5
Everyone was helpful with a great attitude!
Joseph C.
|
Expérience générale
Évaluation :
5
I was a pleasure doing business with Kristin Gadberry and the staff. Good job Kristin.........
randy s.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Larry S.
|
Premières impressions
Évaluation :
5
Great experience..
Joseph C.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
jose e.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Claude S.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
jasmine t.
|
Expérience générale
Évaluation :
5
The only issue I had is that a rodent chewed up my cord to my dryer. However the staff at the U-Haul in Longview was extremely helpful.
Iesha S.
|
Expérience générale
Évaluation :
2
There were water damage all over my furniture and mice feces. I haven't heard from anyone from there about it. Then there where ants all in my tub boxes.
Tonika S.
|
Expérience générale
Évaluation :
5
everyone was so nice
Iesha S.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ERICA M.
|
Expérience générale
Évaluation :
3
To Long for proper info.too expenses no discounts all
Tracy J.
|
Premières impressions
Évaluation :
5
Everyone did a great job. Clean!!
jerry C.
|
Expérience générale
Évaluation :
5
Brittany was friendly and outstanding! I'm guessing she's your best employee!
Nicholas S.
|
Premières impressions
Évaluation :
5
The Longview storage facility staff was outstanding! Helpful, understanding, friendly....above and beyond!
christie w.
|
Premières impressions
Évaluation :
3
The staff was kind, but management needs to seriously update their POS systems. People were waiting for 30+ minutes to complete a retail transaction.
Megan R.
|
Expérience générale
Évaluation :
3
We booked the storage until before the employees even looked at how much we had in the truck. It ended up being not big enough to hold our things, so we went over our mileage to find somewhere else.
Megan R.
|
Premières impressions
Évaluation :
5
Na
Theresa J.
|
Expérience générale
Évaluation :
4
Everything was great at my Uhaul facility. I will definitely rent a uhaul truck for my next trip to Florida! The staff was helpful, friendly and answered all my questions.
CYNTHIA P.
|
Expérience générale
Évaluation :
4
Slow, very slow
Christine G.
|
Expérience générale
Évaluation :
4
I'm pleased and satisfied this location has provided for me every time
Anderus B.
|
Expérience générale
Évaluation :
4
Nice and clean but under staffed
Anderus B.
|
Premières impressions
Évaluation :
3
...Could not store my items at first location I reserved for online & had to waste time & money after reaching my destination to return to get my driver license after not able to rent a storage...
LaMonte W.
|
Premières impressions
Évaluation :
3
The gentlemen that helped me were fantastic. But the storage unit we were promised we didn't get but received two smaller ones that wouldn't fit our stuff.
Joshuah S.
|
Expérience générale
Évaluation :
1
This has been the worst experience I have ever had with a company's customer service. My calls to this location were always automatically forwarded to U-Haul's customer service who in turn would say
kayla h.
|
Expérience générale
Évaluation :
5
I will recommend this facility to family & friends
lacedra j.
|
Expérience générale
Évaluation :
5
Spacious
Mohammad A.
|
Expérience générale
Évaluation :
5
Bien
JEFF S.
|
Premières impressions
Évaluation :
5
Employees were very nice and helpful!
Lasca P.
|
Premières impressions
Évaluation :
5
Helpful staff and great services! Would highly recommend this U-Haul location.
Morgan M.
|
Expérience générale
Évaluation :
4
Caleb was great
Teron S.
|
Expérience générale
Évaluation :
5
Very pleased with the staff for taking care of me and wife's needs on a BIG move to Chicago. Special thanks to Cody and David...they were tremendous!!!
Anderus B.
|
Expérience générale
Évaluation :
5
Cody was really great and very helpful. The older gentleman (sorry, I can't remember his name), was really helpful as well. Cody went above and beyond to help assist us.
GEORGE S.
|
Expérience générale
Évaluation :
5
Mr. David Graham is a jewel. Very personable and hands on.
TIM M.
|
Expérience générale
Évaluation :
4
My rent was due on the 13th and I paid it.I moved on the 20th and lost three weeks off money as I was told there would be no refund. We left the space in perfect condition.
CLARA L.
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.
