Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Always satisfied here. Been a regular for decades and never disappointed. Wish I could say the same about all businesses I deal with
ROBERT G.
Évaluation :
1
Le client n'a pas laissé de commentaire.
Angela G.
Évaluation :
4
Picking up our rental ….Our experience was very good & made so by an exceptional uhaul employee (sorry for not remembering her name) but she was so helpful in getting us hooked up & made sure we were comfortable with the use of our trailer. She asked & said several times that she wanted to make sure we felt safe & sure of our rental experience. You should be proud to know you have someone who takes pride in her job & provides great customer service.
Sandra C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
SAMUEL N.
Évaluation :
3
Le client n'a pas laissé de commentaire.
JOHNNIE P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Judith K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
RUSSELL C.
Évaluation :
5
I am completely satisfied with this location. Everyone here was very professional,well-trained, friendly, and very helpful
shirley M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donald S.
Évaluation :
3
I showed up to return equipment at 6:55 and man that was working there said he already closed. I told him I had 5 more minutes. He just shrugged. Won't be going back there. Picking up the equipment was just the opposite, the woman was the nicest person in the world
THOMAS M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
CLEO M.
Évaluation :
4
Le client n'a pas laissé de commentaire.
MICHAEL D.
Évaluation :
5
The customer service Representative that helped me was very helpful. He went over and beyond even though I was running behind. I appreciate him having everything ready for me to go, soon as I got there.
TINA R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Paul K.
Évaluation :
2
Truck was due for an oil change when received, Was all dented up and no help even after all the money i spent
PHILLIP H.
Évaluation :
5
Nothing, very helpful staff and timely.
Robert S.
Évaluation :
5
I think it was Brittney who helped us she was so sweet and helpful and maded sure we were taken care of . Very good place
Wayne M.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
KATHERINE W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARVIN W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Silver P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
VIRGIL W.
Évaluation :
5
The Facility and Personnel were great! However, the 6' X 12' Trailer w/ramp was horrible!! The way they manufactured it, you only have 4'-9†of width to load cargo. 600 miles and an overnight wasted!! Very disappointed, I lost a lot of time and money over this deal.
Philip M.
Évaluation :
5
not much
ROBERT A.
Évaluation :
5
USB port to charge phone while driving
SCOTT T.
Évaluation :
5
The staff was very helpful and friendly. We have used this location for renting equipment before and have positive results each time.
KATHRYN C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tessa J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Wilma M.
Évaluation :
5
The ladies there were very friendly, courteous and efficient. Didn't take long to get trailer and be on the road. Storefront was very clean and well organized.
LORRAINE B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DONALD M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Domenic C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
GUY G.
Évaluation :
4
It was all fine. The van stank of cigarette smoke.
CLIVE O.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Angelia L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Diane G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
RODERICK MAREAU P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ALLAN C.
Évaluation :
5
Everything was great!
RANDOLPH Z.
Évaluation :
5
No need to improve anything it's a great location especially the little guy that helped me
ANGELA W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
VINCENT B.
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Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
DEBRA J.
Évaluation :
5
Turn in place was awesome. The young lady that checked us back in was awesome & very knowledgeable.
James E.
Évaluation :
5
It went well. Thank you
LESLIE B.
Évaluation :
5
Fast and friendly!!
CHARLES W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHAEL S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
George J.
Évaluation :
4
Le client n'a pas laissé de commentaire.
JOHN H.
Évaluation :
4
Le client n'a pas laissé de commentaire.
LAKESHA DEMESE W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
samuel R.
Évaluation :
5
All of the employees were extremely nice to my husband and me. We have had a unit for about 4 years. If i ever need another storage unit i will be back to see you. Thanks for all your help June Crane
June c.
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Expérience générale
Évaluation :
5
The associates that helped me were so kind and welcoming. The truck was clean and the AC worked really well! Will come back for my next move!
Raquel T.
Évaluation :
3
Some of the employees where knowledgeable and then some didn't have a clue. They were all very nice but, there wasn't enough people there to handle all the different things coming and going. Had some issues with my lights on my truck and they helped me get that straight. I will go back and rent from this store again. Just need more people that know what they are doing
Dianne M.
Évaluation :
3
Le client n'a pas laissé de commentaire.
William H.
Évaluation :
5
I put a total of 18 miles on the truck and put 10,00 $ (3,45 gallons) of gas in it on my way to return it. Yet I was charged 6,00 $ for gas usage???
CECIL M.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Tammy L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
COLLIN N.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Wesley B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
TROY S.
Évaluation :
3
I was charged for the padding which was already opened
Michelle M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ivan G.
Évaluation :
5
Great customer service!! The person met me as I pulled In. She was very nice and I can't think of a better Customer service then what she gave me. I highly recommend this location and I will definitely be back.
The online rental for a vehicle tow is a little discouring to use on a phone. It took several attempts to get what I needed.
ORLANDO S.
Évaluation :
2
Le client n'a pas laissé de commentaire.
Adam N.
Évaluation :
3
They never answer their phone
JAMES RAGER C.
Évaluation :
4
Was told it had half a tank of gas, it wasnt below have a tank and was dirty in the back.
Adriana G.
Évaluation :
4
Over all I was very satisfied with the help of your staff.
BOBBY H.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Mark T.
Évaluation :
5
Friendly, professional and eagerly to help find a U-Haul truck if their out, Longview store at 410 are so organized
Katherine W.
Évaluation :
4
Le client n'a pas laissé de commentaire.
ROBERT W.
Évaluation :
5
Excellent customer service. Ive been having a rough time lately and was being pretty rude with the staff. They handled me well.
sarah b.
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Stacia S.
Évaluation :
4
The U-Haul app needs to fixed. It was unable to upload the required pictures for after hours drop-off (I had sufficient cell service for the task at the location).
Aaron M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
STACI R.
Évaluation :
4
Le client n'a pas laissé de commentaire.
KELLY G.
Évaluation :
5
both places were very nice and helpful, I would use them again.
ROSA T.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Brandon B.
Évaluation :
4
Le client n'a pas laissé de commentaire.
EMMA B.
Évaluation :
4
Le client n'a pas laissé de commentaire.
LACEY B.
Évaluation :
5
Never even had to walk in the office for a return. The man working walked out to the parking lot to me and was super polite!!!! Excellent customer service.
Andrea S.
Évaluation :
2
Le client n'a pas laissé de commentaire.
Leanne S.
Évaluation :
5
Everything was great! I could not use the Internet phone process as my phone was not allowing it even after following uhaul's instructions. That was frustrating, but employees were very helpful.
Kurston G.
Évaluation :
3
Make sure you service your trucks. The truck was not aligned. Pulling a lot all over the road. I felt like me & the truck was having a tug-a-war. It needs an alignment. The passenger mirror was broke . I couldn't adjust it to see on the right side. This is not safe for the customer at all.
KERRY S.
Évaluation :
3
I could not find the truck upon mobile check in so I had to go wait in line inside to get a different one.
joseph P.
Évaluation :
1
Service was horrible. People didn't know what they were doing. Gave wrong information. Left wire hanging out the door to get mashed by the door. Only one man took the time to fix the issue . Thanks Demarcus
Raymond G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dustin F.
Évaluation :
5
The Longview team was very helpful.
GARY H.
Évaluation :
5
We were happy
JOETTE T.
Évaluation :
5
Return took moments and associate was friendly and courteous.
STEVEN B.
Évaluation :
1
The location was extremely busy. They had 3 employees working, one of which was an acting manager that helped me, and still had a lot of trouble. The other two were not trained yet and one of them in front of everybody said “who farted, it stinksâ€. The line was getting longer and everyone more frustrated. I finally got my rental trailer hooked up and we went back inside to make the payment after inspection of the lights working properly. He printed the contract and the trailer number didn't match the trailer the had me hook up to. He told me he would correct that later… when I went outside to take pictures for the inspection link the wrong trailer was attached to the link. I had to go back inside and wait for him to correct this. Next the drop-off location wasn't on my contract that I had selected during the reservation process. He said “don't worry, just drop it thereâ€. When I finally got to the drop off place the guy said he didn't have room for it and that he didn't have me on his schedule. (This guy was grumpy too) . I'm highly dissatisfied with the u-haul service I received.
Seth B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JULIAN S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
RANDALL C.
Évaluation :
5
The U-Haul Software developer should be infested by Dung Beatles and released in a third world country. To wit: I ordered a 26' truck from your office in Longview TX. (good people and professional) and returned it to Lewisville TX (again good and professional people). The trip is about 200 miles and easily done in one day but I choose two days. I contracted movers help at both locations with U-Haul and things went good in Longview. However I find later that the Lewisville movers were scheduled and were sent out on a third day because your reservation software thought I needed three days when all I wanted and paid for was two. This is good for U-Haul because customers sometimes won't catch the extra days charge or they don't want to mess with it. But when the movers arrival time is tied to the extra day set forth by your "sweet software daily bump†it will really messes your customers' plans. This was no exception. I was warned by some of the ratings I read about the web site but this glitch got past me. Everything else about my experience with U-Haul was good, even great but my ratings will reflect your ill tempered web site. Mike Langford (You have my email).
Gary L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
CECELIA S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Vieta C.
Évaluation :
5
Ive rented equipment from this location multiple times and have never had any problems. Merci
Jimmy D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHANTELLE K.
|
Expérience générale
Évaluation :
5
Excellent services!!!!!
COLIN B.
Évaluation :
5
The lady I worked with was helpful
GARY C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Miriam J.
Évaluation :
4
Rien
ESTUAL C.
Évaluation :
5
Excellent customer service all around the board with this location. Staff members very helpful.
SONDRA T.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
keeton j.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Elisha R.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBYN P.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
SOGUNDA S.
|
Expérience générale
Évaluation :
5
I had a great experience.
John D.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JUDY T.
|
Premières impressions
Évaluation :
5
Outstanding service. Could not have been more happy with the service and friendliness of Staff. Top notch
RICHARD H.
|
Expérience générale
Évaluation :
5
It is the personnel that make a business and the employees at this U-Haul are excellent. We were greeted quickly and the were very helpful, all with a positive attitude. Thanks
RODGER K.
|
Expérience générale
Évaluation :
5
Merci
Nicholas S.
|
Expérience générale
Évaluation :
5
The ladies in the morning are the greatest
RONALD J.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tluang L.
|
Premières impressions
Évaluation :
5
Great experience
Becky W.
|
Premières impressions
Évaluation :
5
Great new uhaul
Alexis M.
|
Premières impressions
Évaluation :
5
Very well organized
michael w.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jacob S.
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shirley U.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Devin H.
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
WILLIAM P.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bernard B.
|
Premières impressions
Évaluation :
4
they need to have a security fence around their facility. People will not stay long term at u haul without a security fence when others in the area gave this available. Your staff was very helpful and polite.
Richard J.
|
Online Move In
Évaluation :
2
...BEST WISHES, FROM THE OWNER OF GREGG COUNTY!!!
LaMonte W.
|
Expérience générale
Évaluation :
5
Great people and great place
RODNEY W.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jennifer G.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jennifer G.
|
Premières impressions
Évaluation :
5
Very helpful and fast
Kimberly G.
|
Premières impressions
Évaluation :
3
I was given a smaller storage unit for the size of truck I needed. I had to go to another storage unit But was given the wrong address and had to come back and rent a unit that was more expensive than I was told the price would be. We did not get home until after Midnight I wasted mileage and gas!
DEBORAH MICHELLE B.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael A.
|
Expérience générale
Évaluation :
5
It was a wonderful experience. Everything was on point. I would definitely use U-Haul again & highly recommend them , to anyone. Thanks again for good service.
ZETTA A.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
STACEY S.
|
Premières impressions
Évaluation :
3
I didn't know the unit was upstairs. That was incredibly difficult and inconvenient.
Sarah B.
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael G.
|
Expérience générale
Évaluation :
5
Everyone was helpful with a great attitude!
Joseph C.
|
Expérience générale
Évaluation :
5
I was a pleasure doing business with Kristin Gadberry and the staff. Good job Kristin.........
randy s.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Larry S.
|
Premières impressions
Évaluation :
5
Great experience..
Joseph C.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
jose e.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Claude S.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
jasmine t.
|
Expérience générale
Évaluation :
3
To Long for proper info.too expenses no discounts all
Tracy J.
|
Premières impressions
Évaluation :
5
Brittany was friendly and outstanding! I'm guessing she's your best employee!
Nicholas S.
|
Premières impressions
Évaluation :
3
...Could not store my items at first location I reserved for online & had to waste time & money after reaching my destination to return to get my driver license after not able to rent a storage...
LaMonte W.
|
Premières impressions
Non les évaluations ont été soumises pour cet établissement.
