Le client n'a pas laissé de commentaire.Destiny B. | Premières impressions
Customer Reviews for U-Haul Moving & Storage of Lower Burrell
Pour nous contacter
Lower Burrell, PA 15068
(At the Intersection of Leechburg Rd and Wildlife Lodge Rd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Truck wasn't ready on day I schedule for the time. Set back my whole move. Then my storage building that I was assigned to was already taken. The moving company that I scheduled through y'all took my money and cancelled on me the day of move. But yet I was charged the full rate. And it was guaranteed to be readyASHLEY J.
Le client n'a pas laissé de commentaire.DAVID S.
Le client n'a pas laissé de commentaire.LISA B.
Truck wasn't not available or at time suppose to be. Then was told it wasn't available and I had to go to another place to pick up. Then come to find out the location I scheduled did have my truck then was delayed with moving. The storage building I was assigned was already someone else's. Then the rocket movers cancelled on me the day of and Still took my money 287.00. Now I have to pay for another day with the truck because of your businessAshley J. | Premières impressions
Dana was so helpful!!Sherri T. | Expérience générale
Le client n'a pas laissé de commentaire.GRETCHEN M.
Danna and Ean were fantastic they went above and beyond.JAMES B.
Le client n'a pas laissé de commentaire.IAN D.
Le client n'a pas laissé de commentaire.Robert M.
The vehicle was dirty and it was not cleaned at all. Also, I ordered a 10 foot UHaul almost two months ago and did not get one. We actually made a trip to this location two weeks prior just to make sure everything was ok and that we would have the 10 foot vehicle. Customer service was awful and the woman that with could not be less helpful. Not a good experience at allDeana E.
I couldn't have been happier with my experience. Dana Casella was as good as it gets. Exemplary employee.Robert C.
All was good. The transaction was seamless and quick. The U-Haul representative was perfect, no hiccups.Seth D.
Le client n'a pas laissé de commentaire.Domenico T. | Expérience générale
The process could not be easier and more convenient!Christine F.
My experience was great! Early, Prompt knowledgeable service and Friendly staff.Erik E.
Le client n'a pas laissé de commentaire.Marcia B.
Le client n'a pas laissé de commentaire.Margaret S.
Nothing. Great staff.Robert K.
Le client n'a pas laissé de commentaire.Kyle S.
Don't like that I lost the key you can help me get the log off. I had to find somebody to get the lock off and then they have like damage the door on the storage unit when I never touch that just a lot.JANAYA N. | Expérience générale
Easy online pick up and drop off. Good pricing. Clean equipment.Bobbi Jo S.
Le client n'a pas laissé de commentaire.Mark W.
Le client n'a pas laissé de commentaire.michael m. | Premières impressions
Le client n'a pas laissé de commentaire.Nancy J.
Everything was fine, but the steering on this van was extremely loose.kevin H.
Le client n'a pas laissé de commentaire.bruce s. | Expérience générale
The cab of the truck smelled like cigar smoke. The lady at the pickup location was very unfriendly.Brenda S.
Le client n'a pas laissé de commentaire.Robert W.
get better gas mileageJohn M.
Le client n'a pas laissé de commentaire.Valarie A.
Jessie, the girl who helped us when we picked up the trailer was fantastic; efficient & kind.Abbe H.
Le client n'a pas laissé de commentaire.Megan W. | Premières impressions
I'm very happy with my experience on Tuesday evening. The young man was very helpful and accommodating! I will be back!Amy C.
Everything was great! The employees were nice and had me in and out with no problems! This is a very nice facility and will use again if ever needed. Merci.Christina F.
Le client n'a pas laissé de commentaire.Judith A.
Second time I used this business. Excellent service with pleasant workers. I will only use this location for my U-haul needs.Leonard U.
Le client n'a pas laissé de commentaire.Edwin L.
Very satisfied with my experience! Great on-site team!Jacqueline S. | Premières impressions
Le client n'a pas laissé de commentaire.Larry P.
Le client n'a pas laissé de commentaire.jocelyn K. | Expérience générale
Le client n'a pas laissé de commentaire.Cheryl S.
The Lower Burrell store , run by Manager Dana and her son Tyler is a great Uhaul site!! You should be very happy that you have good friendly, knowledgeable, hardworking, Managers , that are great representatives , of a well known rental equipment company!!Allen Keith H.
The Location was convenient to our home, the staff was courteous, knowledgeable, & friendly, and the rental truck was ready at the scheduled time.Louis B.
Le client n'a pas laissé de commentaire.Kent H.
Inside of vehicle was dusty and engine pinged badly. Service by employees was very good.Charles w Y.
Always a pleasure dealing with the folks in Lower Burrell. Friendly, knowledgeable and engaging. Manager is awesome.Joseph M.
When you reserve a truck online it should tell you right then where exactly you will be picking your vehicle up at, not the preferred site. If the place of pick up has to be changed you should call the customer and tell them, not by a text message, I tried calling twice when I got the text on 2 different days and was on hold for a half an hour both days without anyone answering the phone. You might have time to wait on hold all day, but I don't. When you drop off the vehicle you should be able to drop it off anywhere and not a specific site, I had to pay for extra miles because I could not drop off near my house. This whole experience was just ridiculous and will never use this company for anything ever again and would not suggest it to anyone either. Your customer service of how to work with a customer is non existent.Stephen P.
Le client n'a pas laissé de commentaire.LARRY M.
My only comment would be to have another employee there to wait on customers if there becomes a line. There were four people behind me, and with an extra employee, they would get through they are transactions faster.WENDY E. | Premières impressions
Le client n'a pas laissé de commentaire.john B.
Le client n'a pas laissé de commentaire.DAVID J.
Beyond the fact of charging more than I was supposed to for my shed and told that I had a bigger one and it wasn't the amount you're supposed to be and I got all these late charges it was ridiculous it was an auto pay so how do I get late fees and they're they're not helpful at all there's only one woman in there that does is nice the rest are just they don't even want to be there at atude I would never go back thereDawn J. | Expérience générale
Le client n'a pas laissé de commentaire.John K.
Staff was not at counter to checkout at scheduled pick up time. Waited 15+ minutes. The after hours return process was unexpected. The app and steps to complete after a long day of moving was just annoying.john P.
Excellent service! Staff is super friendly.greg Q.
Le client n'a pas laissé de commentaire.michelle r. | Expérience générale
I rented a trailer on June 3 at approximately 10:00 AM at the Lorton, VA facility. I returned that trailer at Lower Burrell, PA at approximately 7:50 PM on June 4. That was far in advance of my return date/time of 10:00 AM on June 6. I was told that I would receive my receipt via email, and upon returning hone to VA I found that the Lower Burrell facility opted to not process the trailer return in with the system until almost 11:00 on June 5., and that I have been charged foe an extra day. Bottom line, this is fraud that I request be investigated to correct this overcharge. This is my second rental in approximately a month. U-Haul was unable to fulfill my first contract from the Woodbridge, VA facility, and as a result I was supposed to receive a 50 $credit for. When that fell through I rented a two way rental from the Lorton facility, and U-Haul has yet to fulfill that 50 $credit from the contract it was unable to fulfill. This makes over 80 $now that U-Haul has overcharged me. I have 2 more trailer rentals scheduled and am starting to have serious integrity concerns with the company!MICHAELCHARLES D.
Le client n'a pas laissé de commentaire.Michael S.
The woman that checked us in was amazing. Showed us other rental items. Good experienceDonald W.
Truck was pretty beat but I think that's expected for a vehicle of that class with over 120k miles. I don't think the gas price was fair though but that's not due to the location. 13,50 $ for less than a 1/4?JOEL K.
This place was spotless. The people were excellent to deal with and very helpful. I would highly recommend to anybodykim c. | Expérience générale
Le client n'a pas laissé de commentaire.jay S.
Le client n'a pas laissé de commentaire.SALLY B.
Le client n'a pas laissé de commentaire.Domenico T.
The lady Sunday 5/30 that was working today was greatSUZANNE V.
Le client n'a pas laissé de commentaire.Clifton K.
Very clean, pleasant facility. The staff is friendly and very efficient. It is obvious that rentals are what they do, not a side gig that has a few trucks sitting on the lot of their main businessRegis K.
Le client n'a pas laissé de commentaire.Aaron T.
Le client n'a pas laissé de commentaire.Erin B.
The store Manager was Awesome! Great Service!William M.
Le client n'a pas laissé de commentaire.Neil C.
They are doing just fine .... Corporate ought to know , what a good job Dana and crew are doing! They have even this spring added a propane tank , for refills!!!allen H.
Le client n'a pas laissé de commentaire.Thomas E.
None. General manager, Dana, was very efficient and pleasant.Leonard U.
Hello , i would say , Mgr Dana Cassella is doing everything right already !!! This is a beautiful store , lots of equipment , lots of accessories on stock , if you need them, such as hitches , boxes , straps, packing , you name it , Dana has it !! Plus a beautiful storage area with lots of units , indoors...The folks here are always professional , quick service, and I especially like how you can return a piece of equipment after hours using the App. The lot is huge and lots of markings , stop sign , to ensure you are safe when walking around. I think this store and Mgr Dana and her crew deserve recognition for their hard work. The guys are always busy , friendly and take good care of equipment !! God Bless, keithAllen H.
Le client n'a pas laissé de commentaire.Becky S. | Premières impressions
Considering this was an old deot store from over 40 yrs ago, I was surprised that the FLOORS were NOT replaced. Original Montgomery Wards flooring from the 1970s is what is there. The cracked and stained floors should've been replaced especially after 40+ years. Plus it is also a business deduction! P.S Great manager! She was very helpful and nice!!Donna D. | Premières impressions
Le client n'a pas laissé de commentaire.JAMES L.
No improvements needed. Staff friendly and helpful.LUCAS F.
Le client n'a pas laissé de commentaire.Michael K. | Premières impressions
Le client n'a pas laissé de commentaire.PAUL R.
Le client n'a pas laissé de commentaire.Liane C. | Online Move In
Le client n'a pas laissé de commentaire.Dana L C. | Online Move In
Le client n'a pas laissé de commentaire.Ronald G.
Le client n'a pas laissé de commentaire.Rebecca Y.
Le client n'a pas laissé de commentaire.Bobby S.
Great experience and helpful staffKristofer P.
Le client n'a pas laissé de commentaire.rob B.
Simple and easy. Employee very nice !Michael W.
You are doing a great job just ask them if they need blankets etcKimberly H.
Le client n'a pas laissé de commentaire.James S.
Le client n'a pas laissé de commentaire.DON G.
Nothing. Everyone is very nice and they accommodated me with everything i needed. Will always use this location..Traci Z.
Le client n'a pas laissé de commentaire.MARK V.
Le client n'a pas laissé de commentaire.Sean B.
Picking up: took forever with only 2 people handling the desk, getting vehicles and supplies. When I arrived to return the u-haul there was nobody at the desk. I waited for 10mins to return the keys. A maintenance guy came to the desk (no mask) asked what I needed, I told him I was returning. He questioned me about where the vehicle was several times, finally took my keys, threw them on the desk and walked away. Not a very good at customer service.Amy S.
Le client n'a pas laissé de commentaire.Jocelyn T. | Premières impressions
Everything went smoothly and I’ll be back to move again.Kevin S. | Premières impressions
Just keep doing what you are doing.Wayne K.
Equipment was not ready. Tail lights were not operational therefore I had to go to different location and get another car tow dolly. I lost about 2 hours and was not happy about it. Employee did not offer anything to compensate me for my inconvenience. Also one of the two employees at the other location was rude and not customer friendly. Definitely needs some retraining on public relations. I hope I never have to deal with him again.Adis H.
Easy to reserve, great customer service, CHEEP!!$$$$ love u-haulAndrew L.
The agent was fantastic - she was very busy and by herself, but maintained her composure. Great transaction.DAVID B.
Excellent facility,just need more outside storage that you can drive up to and unload for alot of items still rate facility a 10JEROME W. | Premières impressions
Le client n'a pas laissé de commentaire.Cameron N.
Le client n'a pas laissé de commentaire.Kent H.
Le client n'a pas laissé de commentaire.Jonathan W.
Le client n'a pas laissé de commentaire.Thomas B.
The staff was great and the truck I had was very clean. The only complaint I have is the truck I had was older and had NO AIR CONDITIONING!!. It also had a wandering issue at highway speed. It also had a whee hop issue. Possibly needs tires balanced and or front end alignment.DANIEL J.
Customer service is terrible I pulled in parking lot to return truck employee pulls up behind me and just starts blowing the horn repeatedly she was so close to trick in a van I couldn't even see here out of mirrors on truck then after I Dina get out of truck and kinda angrily asked what she just sits there and asks if I can pull the truck into the next lane the. When my wife walked in to return truck your employee thought being rude and taking shit on your customer and then was rude to her the manager apologized for her your employee actionsEdward E.
Patricia was so incredibly helpful and pleasant to work with! She really made everything easy for us. Such a great experience!!Austin K.
Le client n'a pas laissé de commentaire.Nicholas P.
Le client n'a pas laissé de commentaire.Mary W.
Le client n'a pas laissé de commentaire.Chris R.
The Passenger Mirror Needs To Be More Adjustable I Had A Hard Time Setting It To A Good Position...William K.
Le client n'a pas laissé de commentaire.Christopher G.
Le client n'a pas laissé de commentaire.Jason D.
Charged me to much for insurance. I only paid for the lower tier.jordan G.
Le client n'a pas laissé de commentaire.Nicholas T.
I made a reservation for a 9' cargo van and upon arriving there were none available. The lady gave me a 10' van which already goes against company policy for having what you're supposed to have made a reservation for. Not to mention(which the worker did also not mention) was that the 10' ft van which I did not schedule for, was 20 cents extra PER MILE. Upon confronting the worker after the fact for being deceiving, she would not reimburse me or do anything for being misleading and not following the â€œcompany policy.â€ I'm in the process of moving and will not be using uhaul ever again. Terrible customer service.Rachel T.
Unit ran horribly, brakes squeeled every time they were applied. Fr Left brake would not release and was causing horrible fuel economyAndrew W S.
I had an 11am appointment to pick up a truck and when I arrived no one was present at this location. My husband had to search for the only person there who was too busy assisting someone who did not have a set pick up time. This took an additional 20 minutes which put us behind by 1/2 hr to get to my moving destination. The female there acted like I was bothering her with a sour look on her face and didn't want to be at work. Very disappointedANGIE L.
Le client n'a pas laissé de commentaire.Matthew S. | Premières impressions
Le client n'a pas laissé de commentaire.Lisa K. | Expérience générale
Was suppose to be ready at 2:30 and I think we didn't leave out of there til 3:40 can check photo. (Which made me loose 100 that I already paid for moving help at 3:00. Then they had no idea about my online reservation. Needed a dolly but they didn't ask which one and they gave me the utility one I needed the one for appliances. So got charged two days for a uhaul because they made me late. Then charged two days for the dolly that couldn't be used. Oh let's not forget I reserved a storage building as well. Which they didn't have ready to go. And the card to access building didn't work lol And all the info I did online I had to re do at the facility with these stupid women who seemed incapable of doing their jobs with their masks falling down their nose constantly during a pandemic.Ashley J. | Online Move In
Le client n'a pas laissé de commentaire.Lori N. | Expérience générale
The staff are very helpful. The first month free is a nice perk. My only complaint is that I couldn't access my storage units after 10 pm.Terry M. | Expérience générale
Felt safe with my household goods they could use more flat carts 2 is not enough and the mattress now do not fit on those carts other than that everything was very goodlinda h. | Expérience générale
Le client n'a pas laissé de commentaire.Alecia G. | Expérience générale
Le client n'a pas laissé de commentaire.Jessika S. | Premières impressions
Dana and Tyler were especially helpful throughout our 4 month rentals. I really appreciated their dedication and their friendly faces too!!Steve O. | Expérience générale
Le client n'a pas laissé de commentaire.SARA C. | Expérience générale
Le client n'a pas laissé de commentaire.Terri M. | Premières impressions
Le client n'a pas laissé de commentaire.Charles J. | Expérience générale
I rented a storage unit and I worked with Emily. Emily was great. She was very helpful and explained all of the terms and conditions. I was happy to do business with her.joe z. | Premières impressions
It was nice to get 30 day free storagetheresa b. | Expérience générale
Le client n'a pas laissé de commentaire.Nancy R. | Expérience générale
AmazingCrystal K. | Online Move In
Le client n'a pas laissé de commentaire.jason p. | Expérience générale
Dana is an excellent manager and provides outstanding customer service!!!!Kris B. | Premières impressions
Great experiencecolleen t. | Premières impressions
The man who worked after Jodi left was a complete nightmare to work with. I turned the trailer in at 4:45. The guy said we're all good. He never said I had to do anything with the bill so I figured they would charge my card on file and we were done. We were unpacking our truck in the garage bay area and suddenly he tells me at 7:40 that we had to have the truck out of the bay by 7:50. There was no way possible to get it done in 10 minutes. My daughter had a severe leg injury and my back has been broken twice so I don't move fast. He promised us a lock earlier and when I asked him about it he said he would bring it once we cleared out the bay. We got it out and then he told my daughter that he wasn't going to give her a lock because we had an unpaid balance on the trailer. Then he said you get a month free storage with a lock. He also lied by telling my daughter that her swipe card key wouldn't work and she had to have the door propped open with a wooden board. That left us in danger of someone walking in off the street and doing God knows what to us. We tried the key with one of us outside and one of us inside and it worked perfectly. So he lied about that and put us in danger by telling us to not secure the building. Additionally I told him that he should have told us way ahead of time that we only had till 8pm in the garage bay and he should have told us that we had to be out. He said repeatedly that it was not his responsibility and that she told me that it was closed at 8pm. We tried to get him to call her to straighten it out and he said she was in bed sleeping. When I came outside to see him he was on the phone with her no doubt complaining about us. I was trying to explain everything to her and she was very exasperated and when I tried to tell her what he was doing she said she didn't want to argue and was very dismissive. He denied saying that he told me it wasn't his job to explain about the hours and he lied about that denying he said it. He also told my daughter that I said I would come down and straighten out the balance for the trailer. I never said that because he said we're all good when I turned the trailer in and I figured anything on the balance would be put on my card. So he lied about that too. Lie 1. He promised to give us a lock and bring it to our unit. Lie 2. He said he would give us the lock once we were out of the garage bay. And that was very poor customer service because he acted like he was going to withhold the lock until we got our stuff out. It was very manipulative and deceitful because once we got our stuff out he still refused to give it to us. It was a lie to get us to get our stuff moved quickly and he never intended to give us a lock. 3. He lied about telling us that we had to remove everything. He only said the truck had to be out, not our stuff. 4. He lied about the door needing wood to prop it open and telling my daughter that the key card wouldn't work. 5. He lied about calling his manager saying he would not do it, she was asleep, then turned around and called her to complain about us. 6. He lied about what he said to me over and over again, that it wasn't his job or responsibility to let us know what time the garage bay closed. I told his manager what he said and he said, "I didn't say that. " yes, he did. So 6 outright lies in the course of just over a half an hour. This is someone who is 100 % untrustworthy to do anything in this store. Also, Dana the manager wanted us to leave our belongings in a storage space without a lock to protect it. We left at just after 9:15 pm or so. Thhat meant our storage space would be unlocked for 45 minutes while someone had access. The access opens at 5am and the manager doesn't get in till 7am. So for an additional 2 hours our stuff would be completely unsecured. Lastly, Dana's requirement that the lock had to be "silver" was nowhere in any uhaul rules. It was insane to make that a requirement. I called uhaul management and told them what she said and they said there is no such requirement. This is by far the worst uhaul experience I've ever had. And I've had some bad ones but to be lied to repeatedly, to have a manager suggest we leave our belongings unsecured for over 2 hours, and to be told she doesn't want to argue when we're trying to bring up problems caused by her employee was very unprofessional. It has been a horrible experience and Dana's apology for not telling me about the bay closing at 8pm is not enough to undo the horrible treatment we got.ELIZABETH F. | Premières impressions
Le client n'a pas laissé de commentaire.Thomas H. | Premières impressions
Extremely clean and fantastic accessdarlene g. | Premières impressions
Love the staff.... very friendly and accommodating.darlene g. | Expérience générale
Le client n'a pas laissé de commentaire.Rachelle E. | Premières impressions
Your main phone center has absolutely no idea, I mean no clue on the operations of the satellite locations. The phone center makes appointments that the office cannot keep. The office and the phone center do not share the same schedule. My 7:00 AM appointment that was made by the phone center did not exist on the stores schedule. Uhaul has a real problem that's clearly under the radar. This is a huge flaw and needs investigated. The left hand has no idea what the right hand is doing.charles a. | Premières impressions
Robert was extremely helpful in showing us how to access the facility and our space he is a great asset to your team.William H. | Premières impressions
Pleasure to do business with the manager DanaDennis S. | Premières impressions
Le client n'a pas laissé de commentaire.Kelly Z. | Online Move In
Le client n'a pas laissé de commentaire.David H. | Premières impressions
Le client n'a pas laissé de commentaire.kathleen s. | Premières impressions
Dana was especially helpful and courteous!!Steve O. | Premières impressions
Le client n'a pas laissé de commentaire.Sandra L. | Expérience générale
Dana was very helpful and friendly in getting storage all set up under a stressful time. Was very grateful for the easy and fast set up. Jessie also help answering questions and helping with the pick up of the truck. Thank you both for all your help in making this move smoother. The staff there is wonderfuljocelyn K. | Premières impressions
The only concern was we needed to access the large area for loading and was originally told it would be available til 7. We arrived at 5:50pm and gentleman came and told us he was locking the door in 5 mins and had to use small door which wouldnt work for us because we had large furniture to load. Asked for at least 15 mins but we had to come back next day.CYNTHIA J. | Expérience générale
Mercicharles g. | Premières impressions
Le client n'a pas laissé de commentaire.Timothy W. | Expérience générale
Dana the manager at the lower Burrell site is awesome. Excellent customer service skills!!!Kris B. | Premières impressions
The young lady that took care of my daughter and I was very professional and caringlisa z. | Premières impressions
The staff was extremely helpfulJOHN B. | Expérience générale
Very helpful and friendly to deal with.JOHN B. | Premières impressions
I was with your employee to emptying the storage Around 11.1.2019 when lock was removed. Several Responses to notices for another rent payment went unanswered Until the one on 25th.sissie p. | Expérience générale
Great place to keep your stuff! The staff is helpful for the most part! I would recommend storing your stuff here!tara j. | Expérience générale
Very happy with the storage facility. Clean and well maintained. Loading dock access is a life saver.Ronald W. | Expérience générale
Great staff and facilities!John K. | Expérience générale
Place is a good addition to lower burrellSteven A. | Expérience générale
prompt service, staff was considerate to my rental needs. will be back for future rental needsJOE M. | Premières impressions
Staff was the best part. They were always friendly and helpful. If I ever need a storage unit again, I will definitely be back.Joshua S. | Expérience générale
Allot easier then I expectedcharles p. | Premières impressions
XxxxxxMichael B. | Expérience générale
Everything was great. Staff were very friendly.CHARON W. | Expérience générale
For a new facility I highly recommend them they are all working to make sure they for fill all of the clients needs. I think U-Haul management has made a great selection in employees.Bill F. | Premières impressions
Agent Parricia needs retrained transaction took forever because she did not know how to use computer software. Had to resign multiple times and she had to call someone for instructions,robert w. | Premières impressions
Professional, courteousredeemed e. | Premières impressions
Staff was extremely helpful and units are extremely clean!Ashley G. | Premières impressions
Judith Grzybek was required to reissue a contract for me that was originally reserved by phone receptionist. Her performance was exemplary and plaudits to her. Merci.dave c. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
We have the largest selection in the industry!