Évaluations des clients U-Haul Moving & Storage of Lower Burrell

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Lower Burrell

Cote générale :

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Chelsea S.
Évaluation :

Tyler was nice and respectful. 10/10 would come back!

joe z. | Premières impressions |
Évaluation :

I rented a storage unit and I worked with Emily. Emily was great. She was very helpful and explained all of the terms and conditions. I was happy to do business with her.

Judy H.
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Emily was very kind and service was great

Michelle S.
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Good fast service

Richard N.
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Le client n'a pas laissé de commentaire.

Donald G.
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Very pleasant experience, Tyler was very helpful with figuring out a uhaul truck size for me and it worked perfectly. Definetly coming back!

Ryan F.
Évaluation :

Nothing the employee Tyler was very helpful with all my questions and was able to get me in and out really quick

carl K.
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I had no problems at all, change nothing!

BARBARA A.
Évaluation :

Le client n'a pas laissé de commentaire.

theresa b. | Expérience générale |
Évaluation :

It was nice to get 30 day free storage

Ronald R.
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Le client n'a pas laissé de commentaire.

Nancy R. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Cheryl V.
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Very happy with this first time experience renting a vehicle from U-Haul.

KEVIN S.
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Le client n'a pas laissé de commentaire.

Timothy G.
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All good

Bernard P.
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Le client n'a pas laissé de commentaire.

thomas G.
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Le client n'a pas laissé de commentaire.

KELLEY K.
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I was in the store waiting 10 minutes could not find a worked there was a lady behind me waiting and when the worker finally came from the back she walked right past me took care of the lady behind me I had to speak loudly to get her attention and when I did she was rude

CHARLES B.
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We placed cloth baskets in the back and they got dirty, didn't think we needed to lay something down on the floor.

john B.
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Le client n'a pas laissé de commentaire.

Bonnie M.
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Make sure your associates are better trained in customer service. I was not happy with the way I was treated when I returned the vehicle.

Margaret A.
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Le client n'a pas laissé de commentaire.

David M.
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Everything went well. Very Satisfied.

phil C.
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Don't charge them twice.

Andrew P.
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Le client n'a pas laissé de commentaire.

Crystal K. | Online Move In |
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Amazing

Todd R.
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Le client n'a pas laissé de commentaire.

kenneth P.
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Your employees at Lower Burrell are really taking care of us. I don't mean just the Putzlocker family but everyone who walks through those doors. They are a pleasure and the place is impeccable. I have lived in Lower Burrell for 67 years and it is wonderful to see your company take care of a place and make our city beautiful. Kudos to you and your employees.

Ron F.
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I've never rented a truck before, where they just hand you a set of keys and say that they don't know which van it IS..you just have to go check them until you find it.

Josh M.
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Le client n'a pas laissé de commentaire.

William Y.
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Le client n'a pas laissé de commentaire.

Demaree A.
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All went well...Friendly employees..

Frank G.
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Le client n'a pas laissé de commentaire.

ronald L.
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the woman who ran the desk was kind enough but very disorganized. we have rented from here before and that seems to be her MO took way too long to get out of there. apparently having the app and applying online doesn't work with that rental site.

Ryan K.
Évaluation :

Le client n'a pas laissé de commentaire.

jason p. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Kris B. | Premières impressions |
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Dana is an excellent manager and provides outstanding customer service!!!!

Patty C.
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I was overcharged, I went almost 10 miles than expected my money was not refunded.

eric C.
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Le client n'a pas laissé de commentaire.

colleen t. | Premières impressions |
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Great experience

lisa F.
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Le client n'a pas laissé de commentaire.

Anthony L.
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Le client n'a pas laissé de commentaire.

Stan B.
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Fast friendly service

John H.
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Store is under staffed. Only one girl working there when I picked the trailer up. Couldn't find anybody when I returned it. Finally found someone out in the lot working on a truck and told him that I was returning the trailer.

Robert T.
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Le client n'a pas laissé de commentaire.

DANIEL H.
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Le client n'a pas laissé de commentaire.

Charay Y.
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Le client n'a pas laissé de commentaire.

ELIZABETH F. | Premières impressions |
Évaluation :

The man who worked after Jodi left was a complete nightmare to work with. I turned the trailer in at 4:45. The guy said we're all good. He never said I had to do anything with the bill so I figured they would charge my card on file and we were done. We were unpacking our truck in the garage bay area and suddenly he tells me at 7:40 that we had to have the truck out of the bay by 7:50. There was no way possible to get it done in 10 minutes. My daughter had a severe leg injury and my back has been broken twice so I don't move fast. He promised us a lock earlier and when I asked him about it he said he would bring it once we cleared out the bay. We got it out and then he told my daughter that he wasn't going to give her a lock because we had an unpaid balance on the trailer. Then he said you get a month free storage with a lock. He also lied by telling my daughter that her swipe card key wouldn't work and she had to have the door propped open with a wooden board. That left us in danger of someone walking in off the street and doing God knows what to us. We tried the key with one of us outside and one of us inside and it worked perfectly. So he lied about that and put us in danger by telling us to not secure the building. Additionally I told him that he should have told us way ahead of time that we only had till 8pm in the garage bay and he should have told us that we had to be out. He said repeatedly that it was not his responsibility and that she told me that it was closed at 8pm. We tried to get him to call her to straighten it out and he said she was in bed sleeping. When I came outside to see him he was on the phone with her no doubt complaining about us. I was trying to explain everything to her and she was very exasperated and when I tried to tell her what he was doing she said she didn't want to argue and was very dismissive. He denied saying that he told me it wasn't his job to explain about the hours and he lied about that denying he said it. He also told my daughter that I said I would come down and straighten out the balance for the trailer. I never said that because he said we're all good when I turned the trailer in and I figured anything on the balance would be put on my card. So he lied about that too. Lie 1. He promised to give us a lock and bring it to our unit. Lie 2. He said he would give us the lock once we were out of the garage bay. And that was very poor customer service because he acted like he was going to withhold the lock until we got our stuff out. It was very manipulative and deceitful because once we got our stuff out he still refused to give it to us. It was a lie to get us to get our stuff moved quickly and he never intended to give us a lock. 3. He lied about telling us that we had to remove everything. He only said the truck had to be out, not our stuff. 4. He lied about the door needing wood to prop it open and telling my daughter that the key card wouldn't work. 5. He lied about calling his manager saying he would not do it, she was asleep, then turned around and called her to complain about us. 6. He lied about what he said to me over and over again, that it wasn't his job or responsibility to let us know what time the garage bay closed. I told his manager what he said and he said, "I didn't say that. " yes, he did. So 6 outright lies in the course of just over a half an hour. This is someone who is 100% untrustworthy to do anything in this store. Also, Dana the manager wanted us to leave our belongings in a storage space without a lock to protect it. We left at just after 9:15 pm or so. Thhat meant our storage space would be unlocked for 45 minutes while someone had access. The access opens at 5am and the manager doesn't get in till 7am. So for an additional 2 hours our stuff would be completely unsecured. Lastly, Dana's requirement that the lock had to be "silver" was nowhere in any uhaul rules. It was insane to make that a requirement. I called uhaul management and told them what she said and they said there is no such requirement. This is by far the worst uhaul experience I've ever had. And I've had some bad ones but to be lied to repeatedly, to have a manager suggest we leave our belongings unsecured for over 2 hours, and to be told she doesn't want to argue when we're trying to bring up problems caused by her employee was very unprofessional. It has been a horrible experience and Dana's apology for not telling me about the bay closing at 8pm is not enough to undo the horrible treatment we got.

ivanov N.
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Le client n'a pas laissé de commentaire.

denise M.
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Le client n'a pas laissé de commentaire.

William R.
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Le client n'a pas laissé de commentaire.

patricia C.
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Le client n'a pas laissé de commentaire.

Victoria S.
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Le client n'a pas laissé de commentaire.

Lee B.
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Le client n'a pas laissé de commentaire.

Dana N.
Évaluation :

KEEP HIRING AWESOME PEOPLE LIKE DANA, YOUR EMPLOYEE AT THE LOWER BURRELL LOCATION, SHE'S THE BEST!! 👍🏾

Warren J.
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Le client n'a pas laissé de commentaire.

Bruce B.
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Le client n'a pas laissé de commentaire.

joan G.
Évaluation :

Dana was great to work with

Allen Keith H.
Évaluation :

Hello UHaul.. I think you can be really proud of your Lower Burrell, Pa location , run by Manager Dana.. This is a very clean and well organized and even the layout is spacious and attractive.. Dana and crew work hard to keep this store beautiful and busy !! God Bless you U Haul and Manager Dana!! This is something that Lower Burrell has needed in the empty Montgomery Wards/JC Penny's plaza for a long time. If someone else could move into the old JC Penney next door. That would be a fantastic beautiful plaza!! Ps.. When you drive past Dana's Store , the trucks and Storage are definitely eye catchers. It is always interesting to see what equipment is there! If my wife Tammy and I need any moving trucks or trailers we go to Lower Burrell. We have rented trucks and a two different sized trailers.. The one big trailer with the ramp is an often rental, used to move our large John Deer lawn and garden tractor.. The trailer 6x12 is a beast ! All of your equipment is awesome!! God Bless, Keith..

Leaann P.
Évaluation :

Have more than one person working on a weekend

rebecca S.
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Le client n'a pas laissé de commentaire.

Michelle W.
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Le client n'a pas laissé de commentaire.

David K.
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Le client n'a pas laissé de commentaire.

Thomas H. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Brian R.
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Le client n'a pas laissé de commentaire.

John L.
Évaluation :

The pickup process was smooth; however, the cab of the truck was dirty. Thankfully I had my lysol wipes with me. The truck ran well and fulfilled our needs. The return process was an issue. We returned the truck at approximately 2:40 pm on a Monday. There were no employees to be found. I waited appoximately 5 minutes before one finally appeared. I told him I was returning my truck. He said fine, leave the keys. When I asked about finalizing the mileage/bill he said "I don't have time to help you. I'll send you an email." So much for cusomer service!

darlene g. | Premières impressions |
Évaluation :

Extremely clean and fantastic access

darlene g. | Expérience générale |
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Love the staff.... very friendly and accommodating.

david K.
Évaluation :

Le client n'a pas laissé de commentaire.

LAUREN T.
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Le client n'a pas laissé de commentaire.

Angel S.
Évaluation :

The only issues I had was that I had to return the van to them and I couldn't return it to any uhaul. Also the gentleman didn't even show which van it was just said its one of them in the parking lot and there was only 1/4 tank of gas in the van.

ROBERT M.
Évaluation :

I have had 2 rentals with this uhaul location and both times the trailers were dirty. To the point that they needed swept out prior to use. The most recent time it had blankets and short lengths or rope in the cargo area.

micheal F.
Évaluation :

I saw the guy, after I gave him my key to get final mileage, take it back to the spot that I got it from. No cleaning, no sanitizing. That made me realize that is why my truck smelled like BO and was sticky in some areas that I touched. That's beyond pathetic and disgusting, especially in this day and age. This site needs some serious training. Would never rent from there again.

david H.
Évaluation :

Though the updated reservation was canceled and we redid reservation at pickup, they saved us money. Cudos to them.👍👍

Rachelle E. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Robert M.
Évaluation :

Dana was a delight to work with.

charles a. | Premières impressions |
Évaluation :

Your main phone center has absolutely no idea, I mean no clue on the operations of the satellite locations. The phone center makes appointments that the office cannot keep. The office and the phone center do not share the same schedule. My 7:00 AM appointment that was made by the phone center did not exist on the stores schedule. Uhaul has a real problem that's clearly under the radar. This is a huge flaw and needs investigated. The left hand has no idea what the right hand is doing.

charles A.
Évaluation :

Your main phone center has absolutely no idea, I mean no clue on the operations of the satellite locations. The phone center makes appointments that the office cannot keep. The office and the phone center do not share the same schedule. My 7:00 AM appointment that was made by the phone center did not exist on the stores schedule. Uhaul has a real problem that's clearly under the radar. This is a huge flaw and needs investigated. The left hand has no idea what the right hand is doing.

David S.
Évaluation :

Le client n'a pas laissé de commentaire.

ROBERT B.
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Le client n'a pas laissé de commentaire.

Jacob W.
Évaluation :

My mobile pickup was switched to in person with nobody telling me. I had to sit outside the building for an hour until it opened.

christopher M.
Évaluation :

The woman was pretty rude to me while I was picking up. She kept rolling her eyes at me for no reason. She didn't give me any information on how to return the equipment so it was kind of awkward coming back to return but I got it figured out. Other than that every thing was great.

John R.
Évaluation :

Very pleased! Pleasant experience overall!!!

Robert P.
Évaluation :

Short rental of a van. Clean and almost new. Staff at this location was helpful both receiving and returning. Would definitely recommend too others.

William H. | Premières impressions |
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Robert was extremely helpful in showing us how to access the facility and our space he is a great asset to your team.

WILLIAM A.
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Le client n'a pas laissé de commentaire.

Leda L.
Évaluation :

They said to return the uhaul with a half tank of gas but I over fielded and returned it with 3/4 of a tank and u never reimbursed me

bob V.
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Le client n'a pas laissé de commentaire.

Adam B.
Évaluation :

Went to a location to pick up my reservation for a 10' truck and was told there wasn't any available and was sent to this location 20 min away and nothing was done to reimburse me for $50 for the other location not having my reservation. The woman stated that she was unable to process that at the location.

Allen Keith H.
Évaluation :

This is nothing I could really say.. Manager Dana and Tyler and crew do an excellent job already! This is a really nice facility .. it used to be the old Montgomery Ward Store and was vacant for years until U Haul came in.. Now it is a place to be proud of in Lower Burrell..

Kristina P.
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Le client n'a pas laissé de commentaire.

Gary R.
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Le client n'a pas laissé de commentaire.

Cooper K.
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The man at the desk told me I could pull the trailer up and take it off myself. He offered absolutely no assistance in taking off the trailer. I was eventually able to figure it out, but it took a while and I was nervous I wouldn't do it right as I have never dealt with trailers before and no instructions or help was given.

MARK C.
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Le client n'a pas laissé de commentaire.

Robert S.
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Le client n'a pas laissé de commentaire.

Pam D.
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Le client n'a pas laissé de commentaire.

Reynard F.
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All employees were well trained and they knew the equipment

Ashleigh S.
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Staff was very nice and answered any questions I had. Showed me around and explained where I had to go. Would recommend for a friend and would rent from those site again.

Peter M.
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Very easy transaction. Employees were super helpful. Best U-Haul location I've dealt with.

Robin S.
Évaluation :

I waited about 15 minutes before giving up and leaving the first time to pick up the truck, then about 15 again when I "exchanged" my truck before anyone showed up. Person there added a quart 9f oil and reset the oil change warning then told me I was all set for another week and didn't have to exchange my vehicle; 7:00am the next day I receive a text informing me I still need to exchange my truck and I've now been charged, I assume a late fee? Turns out he didn't renew my rental and just lied to make me leave since he was busy. Had to go back to actually exchange the vehicle since the oil was obviously not changed, and finally have a different truck now with a legitimate rental renewal so I can't be charged another random late day despite not actually being late... In retrospect, I'm glad the other worker let me know the next day or I would've just went another week assuming he did the renewal.

Dennis S. | Premières impressions |
Évaluation :

Pleasure to do business with the manager Dana

George B.
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Friendly, informative customer service Good experiece

Kelly Z. | Online Move In |
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Le client n'a pas laissé de commentaire.

Ashley J.
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Made reservations for a different location, day of planned moved I found out my location change, causing me to have to drive an extra 16 miles out of my way. The mobile check in feature wasn't working, causing me to have to wait in line for 30 mins to get my vehicle. Not a good experience. Lady at location was nice though during check in and check out. Unsure if Uhual will actually honor the $50 reservation guaranteed.

joseph K.
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Le client n'a pas laissé de commentaire.

Tracy H.
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Le client n'a pas laissé de commentaire.

David H. | Premières impressions |
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Le client n'a pas laissé de commentaire.

kathleen s. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Steve O. | Premières impressions |
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Dana was especially helpful and courteous!!

danielle C.
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Le client n'a pas laissé de commentaire.

mark J.
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Excellent service and people skills. Very professional and straight forward, no constant pressure to up sell and very fair. A pleasure to work with, we'll be back. Mark

Sheryl S.
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I had great service and the receptionist was so polite and helpful! It was a pleasant experience and I would definitely recommend your location to go family and friends. NThank you!

MICHAEL S.
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Le client n'a pas laissé de commentaire.

Sandra L. | Expérience générale |
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Le client n'a pas laissé de commentaire.

jason P.
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Le client n'a pas laissé de commentaire.

Andrew F.
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Le client n'a pas laissé de commentaire.

Tammy B.
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Le client n'a pas laissé de commentaire.

Ryan G.
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Le client n'a pas laissé de commentaire.

Ryan G.
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Le client n'a pas laissé de commentaire.

Sean Z.
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Le client n'a pas laissé de commentaire.

jocelyn K. | Premières impressions |
Évaluation :

Dana was very helpful and friendly in getting storage all set up under a stressful time. Was very grateful for the easy and fast set up. Jessie also help answering questions and helping with the pick up of the truck. Thank you both for all your help in making this move smoother. The staff there is wonderful

CYNTHIA J. | Expérience générale |
Évaluation :

The only concern was we needed to access the large area for loading and was originally told it would be available til 7. We arrived at 5:50pm and gentleman came and told us he was locking the door in 5 mins and had to use small door which wouldnt work for us because we had large furniture to load. Asked for at least 15 mins but we had to come back next day.

charles g. | Premières impressions |
Évaluation :

Thank you

Timothy W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Kris B. | Premières impressions |
Évaluation :

Dana the manager at the lower Burrell site is awesome. Excellent customer service skills!!!

lisa z. | Premières impressions |
Évaluation :

The young lady that took care of my daughter and I was very professional and caring

JOHN B. | Expérience générale |
Évaluation :

The staff was extremely helpful

JOHN B. | Premières impressions |
Évaluation :

Very helpful and friendly to deal with.

sissie p. | Expérience générale |
Évaluation :

I was with your employee to emptying the storage Around 11.1.2019 when lock was removed. Several Responses to notices for another rent payment went unanswered Until the one on 25th.

tara j. | Expérience générale |
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Great place to keep your stuff! The staff is helpful for the most part! I would recommend storing your stuff here!

Ronald W. | Expérience générale |
Évaluation :

Very happy with the storage facility. Clean and well maintained. Loading dock access is a life saver.

John K. | Expérience générale |
Évaluation :

Great staff and facilities!

Steven A. | Expérience générale |
Évaluation :

Place is a good addition to lower burrell

JOE M. | Premières impressions |
Évaluation :

prompt service, staff was considerate to my rental needs. will be back for future rental needs

Joshua S. | Expérience générale |
Évaluation :

Staff was the best part. They were always friendly and helpful. If I ever need a storage unit again, I will definitely be back.

charles p. | Premières impressions |
Évaluation :

Allot easier then I expected

Michael B. | Expérience générale |
Évaluation :

Xxxxxx

CHARON W. | Expérience générale |
Évaluation :

Everything was great. Staff were very friendly.

Bill F. | Premières impressions |
Évaluation :

For a new facility I highly recommend them they are all working to make sure they for fill all of the clients needs. I think U-Haul management has made a great selection in employees.

Jennifer R. | Expérience générale |
Évaluation :

.

robert w. | Premières impressions |
Évaluation :

Agent Parricia needs retrained transaction took forever because she did not know how to use computer software. Had to resign multiple times and she had to call someone for instructions,

Robert R. | Expérience générale |
Évaluation :

Everything was great. All employees were very helpful at all times. They went above and beyond what was anticipated. Thank you all!

redeemed e. | Premières impressions |
Évaluation :

Professional, courteous

Ashley G. | Premières impressions |
Évaluation :

Staff was extremely helpful and units are extremely clean!

dave c. | Premières impressions |
Évaluation :

Judith Grzybek was required to reissue a contract for me that was originally reserved by phone receptionist. Her performance was exemplary and plaudits to her. Thank you!

Agia M. | Expérience générale |
Évaluation :

this facility and the staff were amazing. Definitely would recommend this site to friends and family.

anne s. | Expérience générale |
Évaluation :

Overall experience was 5 star especially with the staff they are excellent. My only comment for improving the facility would be to finish the flooring for a smooth ride to keep cart loads from shiftin

Angela H. | Expérience générale |
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Great service, Michelle was awesome!

anne s. | Premières impressions |
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Very helpful and accommating staff

Marion G. | Expérience générale |
Évaluation :

Very well satisfied with the condition of my belongings everything was in good shape,nothing broken or damaged in any way. Would use Uhaul Ubox in the future.

Non reviews have been submitted for this location.

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